Troubleshooting - Philips AECP3000 User Manual

6 Troubleshooting

Warning
•
Never remove the casing of this device.
To keep the warranty valid, never try
to repair the system yourself.
If you encounter problems when using this
device, check the following points before
requesting service. If the problem remains
unsolved, go to the Philips Web page (www.
philips.com/support). When you contact Philips,
make sure that the device is nearby and the
model number and serial number are available.
No power
•
Make sure that the power adapter is
securely connected to both the power
supply and the WeCall phone.
•
Make sure that there is power at the AC
outlet.
No sound
• Press +/- on the WeCall
phone to adjust volume.
•
Adjust volume on the connected device,
such as your mobile phone, tablet, or PC/
Mac.
•
Check the Bluetooth connection to the
WeCall phone.
•
Check whether you have started audio
play or any call on the connected device.
•
Unplug the headphone.
Failed to set up Bluetooth connection
• Check whether the WeCall phone
is connected to AC power.
•
Make sure that the WeCall phone and
your Bluetooth-enabled device are within
the effective operation range, that is,
approximately 10 meters (30 feet).
•
Remove any obstacle between the WeCall
phone and your Bluetooth-enabled device.
EN
14
•
Check the Bluetooth setting on your
device to be connected with the WeCall
phone (see the user manual of the specific
device for details).
• Hold both +/- on the WeCall phone for
more than 5 seconds to reset, and then
try again.
• If there is any issue with the Bluetooth
connection to a PC/Mac, upgrade the
Bluetooth driver of your PC or the iOS
version of your Mac.
•
After first-time pairing with a Mac,
the WeCall phone may be shown as
disconnected. It is a not a malfunction. You
just need to make VoIP calls or play music
through the WeCall phone directly to
activate the Bluetooth connection.