Fetch TV Mini User Manual page 13

MAC filtering
If MAC Address Filtering is turned on in your modem's settings, add the MAC address of the Fetch Box or
disable the setting. Find your MAC address at
Switch wireless security mode
In your modem's settings, if the mode is set to WPA2-PSK, try changing to WPA-PSK (or vice versa).
Disable QoS
Quality of Service (QoS) helps manage traffic on your Wi-Fi network by prioritizing traffic, for example VOIP
traffic, like Skype, may be prioritized over video downloads. Turning off QoS in your modem's settings may help
improve Wi-Fi performance.
Update your modem firmware
Check for software updates on your modem manufacturer's website. If you're using an older modem, you may
want to replace your modem with a newer model as wireless standards change over time.
Reset your Fetch box
If you have tried other troubleshooting steps and still have issues you can try a reset of your box.
• You should try a Soft Reset before a Hard Reset. It will reinstall your Fetch box interface and clear system
files, but won't touch your recordings.
• If a Soft Reset doesn't fix the issue with your box, you can try a Hard Reset. This is a more thorough reset
and will clear your series tags, messages and any recordings and downloads on your box.
• After a reset, you must enter your Activation Code in the Welcome Screen (and set up your Internet
connection if your box doesn't have one).
To do a Soft Reset of your Fetch Box, follow these steps:
Press Menu on your remote then go to
1
Select Soft Factory Reset.
2
Manage > Settings > Device Info > Wi-Fi
Manage > Settings > Device Info > Options
MAC.
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