Table of Contents
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Table of Contents
Related Manuals for VKI Technologies KEURIG Eccellenza touch
Summary of Contents for VKI Technologies KEURIG Eccellenza touch
- Page 1 March 8, 2018 1.5.4 Operation Manual VKI Publication #100308-003...
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Page 2: Contact Information
Disclaimer: Although the utmost care was taken putting together this publication, VKI Technologies accepts no liability for inaccuracies or omissions to this publication. VKI Technologies is not responsible for misinterpretation of any information contained in this publication. VKI Technologies is not responsible for injuries or damages resulting from incorrect or improper use of this equipment, unauthorized modifications to the equipment, the use of non-original replacement components in the equipment, or improper installation of the equipment. -
Page 3: Table Of Contents
Eccellenza Touch Table of Contents Section 1 - Safety Information & Equipment Specifications ..............5 Safety Symbols ..............................5 Important Safeguards and Precautions ........................ 6 Specifications ................................ 8 Capacities ................................8 Equipment Dimensions ............................8 Installation Dimensions ............................8 Section 2 - Setting up the Equipment ....................9 Unpacking ................................ - Page 4 Operation Manual Power Settings ..............................42 Auto Dim Delay ................................42 Energy Saving ................................... 43 Vending (Coin Acceptor & Cashless) ........................47 General Tab ..................................47 Beverages Tab .................................. 48 Setting the Base Price ............................... 49 Adjusting the Price for Exceptions............................ 51 Pricing Hot Water ................................
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Page 5: Section 1 - Safety Information & Equipment Specifications
Eccellenza Touch E C T I O N Safety Information & Equipment Specifications Your safety is extremely important to us. To avoid personal injury or damage to the equipment and its surrounding areas, it is imperative that you read and understand the safety information outlined in this section before proceeding with the installation and operation of this equipment. -
Page 6: Important Safeguards And Precautions
Operation Manual Important Safeguards and Precautions This equipment is designed for indoor use ONLY and must never be installed outdoors. The installation of this equipment must comply with all municipal, state/provincial, and federal electrical and plumbing codes. Installation and servicing of this equipment must only be performed by qualified ... - Page 7 Eccellenza Touch Use caution when servicing the water tank or any of its components - the water in the tank and the tank components may be extremely hot and can cause severe burns. Use caution when working inside this equipment as there may be sharp edges on some ...
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Page 8: Specifications
Operation Manual Specifications Voltage Rating 120 Volts AC @ 60hz (120 Volt Model) Heater Wattage 1300 Watts Weight 76 lbs (34.5 kg) Cup Sizes 8-oz, 10-oz, 12-oz Temperature Electronic Probe Control Heating Time 20 minutes after install Brew Temperature 198°F (92°C) Heater Protection Overflow Protection Yes Circuit Protection... -
Page 9: Section 2 - Setting Up The Equipment
Indicate any damage on the delivery slip and have the delivery driver sign to acknowledge the damage. Damages during shipping must be claimed with the carrier, and not with VKI Technologies. Cut the straps on the outside of the box, open the flaps on the top of the box and remove the floor liner (A). -
Page 10: Counter Seal
Operation Manual Ensure that all four levelers are installed underneath the machine. With the help of a colleague, lift the coffee maker off the base of the packaging (F) and place it onto a workbench or cabinet. Do not attempt to lift the machine by yourself. DO NOT lift the coffee maker by placing your hand underneath the front door. -
Page 11: Equipment Overview - Exterior
Eccellenza Touch Equipment Overview - Exterior Coffee Bean Dispensers Powder Dispensers USB Port (Touch Screen) *With Waste Bin Removed *With Waste Bin Removed Waste Lock Cup Stand Equipment Overview - Interior Coffee Bean Dispensers Powder Bean Grinder Dispensers Brewer Powder Whippers LEDs Lock Floor Tray... -
Page 12: Installation Precautions
If the use of an extension cord or power bar cannot be avoided and must be used (this is not recommended by VKI Technologies), they must be of the heavy duty type with a minimum rating of 15 Amps. -
Page 13: Water Filter
Eccellenza Touch Water Filter We recommend the use of a high quality water filter which eliminates most odors present in water, and reduces the amount of particles entering the water tank. When installing a water filter, you must refer to the water filter manufacturer's installation instructions. -
Page 14: The Touch Screen
Operation Manual The Touch Screen Language Selection (secondary) - can be set for French or Spanish Shows currently selected product (in this case, Coffee) Available beverage list - swipe left or right to change selection Shows available product types and what is currently selected (in this case, House Blend) ... -
Page 15: Filling The Coffee Bean Dispensers
Eccellenza Touch Filling the Coffee Bean Dispensers The Eccellenza Touch comes pre-configured as follows: Coffee 1 - French Roast (bolder blend), Coffee 2 - Colombian Should you prefer a different configuration, you can reconfigure the coffee dispensers and blend names it in the 'Setup' menu (see page 64). -
Page 16: Adjusting The Coffee Dispenser Divider
Operation Manual Adjusting the Coffee Dispenser Divider The coffee dispenser in the Eccellenza Touch can be reconfigured to increase the bean capacity for Coffee 1 by approximately 35% (note, however, that doing so decreases the bean capacity for Coffee 2). This is accomplished by changing the position of the center divider inside the coffee bean dispenser. -
Page 17: Filling The Powder Dispensers
Eccellenza Touch Filling the Powder Dispensers The Eccellenza Touch comes pre-configured as follows: Powder 1 - Hot Chocolate Powder 2 - French Vanilla Powder 3 – Milk* Do NOT pack the powder into the dispensers! *Do NOT use coffee whitener instead of milk as it may create blockages in the whipper system! Powder Powder... -
Page 18: Checking Water Temperature
Operation Manual Checking Water Temperature To check the current water temperature in the hot water tank, remove and re-install the waste bin. The machine will display the water temperature in the lower center of the screen during re- initialization. Initial Adjustments Change PINs for the Operator and Administrator To prevent unauthorized access to the Eccellenza Touch programming, we highly recommend that you change the default PIN (Personal Identification Numbers) for both the Operator and... -
Page 19: Clearing Error And Reminder Messages
Eccellenza Touch Clearing Error and Reminder Messages Should an error or reminder message be triggered, the error or message is displayed at the lower left of the screen. In the example below, the message reads "Powder #2 low level". However, in our example, there are three messages present, as indicated by the number "3" in the upper right corner of the message box. - Page 20 Operation Manual In this case, the 'Powder 2' dispenser is running low and must be refilled. Open the powder dispenser lid and refill the dispenser. Once done, tap the checkmark to clear this message. If you cannot immediately refill the dispenser, tap the 'X' to close this window without clearing the message.
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Page 21: System Status Report Screen
Eccellenza Touch System Status Report Screen The System Status Report screen provides a quick snapshot of the equipment’s serial number and other important information. If contacting VKI for technical assistance, you may be asked to send a photo of the System Status Report screen as it may prove useful during equipment troubleshooting. - Page 22 Operation Manual The System Status Report screen opens to provide a quick snapshot of the machine’s most important information. This includes: • the serial number and other unique identifiers • current temperature • some maintenance information • active errors and logs •...
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Page 23: Section 3 - Configuring The Equipment
Eccellenza Touch E C T I O N Configuring the Equipment The following symbol is used to identify a "touch" location on the machine's touch screen. Accessing the Configuration System To access the equipment Configuration System: Touch the small line at the top center of the screen, and swipe downwards. A numeric keypad opens and you are required to enter your personal identification number (PIN). - Page 24 Operation Manual If the correct PIN is entered, the 'System Status' screen shown below opens. If an incorrect PIN is entered, it remains on the keypad screen. If logging in as an Operator, all menus will be visible as you have full rights/access to the programming mode.
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Page 25: Programming Menu Structure
Eccellenza Touch Programming Menu Structure The Setup menu drop-list can be viewed at any time by touching the triple-bar icon on the upper left side of the screen. When the drop-list is open, simply touch the required setting on the list to open the corresponding configuration menu. -
Page 26: Sub-Menu Tabs
Operation Manual Sub-Menu Tabs Some of the settings in the drop-down list also contain sub-menus. If you want to view a sub- menu, select (tap) one of the sub-menu tabs at the top of the screen. If multiple tabs are available, the currently active tab is identified by a green line directly beneath the sub-menu name, which also appears white instead of gray. -
Page 27: Dashboard
Eccellenza Touch Dashboard The Eccellenza Touch 'Dashboard' displays statistics on counters, consumption, and sales (vending). Counters The 'Counters' tab displays a view of the internal counters in the machine. The counters provide a snapshot of the machine's consumption and sales. Please note that these counters are displayed based on the time period chosen and are non-resettable. - Page 28 Operation Manual To specify the time period for which you want to view the data: Tap on the "From" field and enter the desired month, date and year and tap "Done". Tap on the "To" field and enter the desired month, date and year and tap "Done". VKI Publication #100308-003...
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Page 29: Beverages Tab
Eccellenza Touch The screen now displays the statistics for the time period selected. Beverages Tab The 'Beverages' tab allows you to select and view the consumption (by cups) for a specific time period for each of the individual beverages the equipment dispenses. To specify the time period: Tap on the "From"... - Page 30 Operation Manual Tap on the "To" field and enter the desired month, date and year and tap "Done". The number of cups brewed and the amount of money collected (if applicable) are displayed for the time period that was selected. If you would prefer to view the results as a Daily, Weekly or Monthly average, you can change the parameter in the 'Show result by average' field.
- Page 31 Eccellenza Touch Tap on the green "down" arrow beside any of the beverages shown to expand the selections for a more thorough breakdown of the data shown. For example, the "Coffee" field shows 6 cups. Tapping on the green "down" arrow beside 'Coffee' shows you that of the 6 cups brewed, 4 were French Roast, 1 was Colombian and 1 was House Blend.
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Page 32: Ingredients Tab
Operation Manual Ingredients Tab The 'Ingredients' tab displays the consumption (in weight) for each of the ingredients used (as well as the volume of water used) to prepare the beverages the equipment dispenses. Emailing Data or Saving it to a USB Flash Drive All of the data available in the Eccellenza Touch's Dashboard can either be saved to a USB flash drive, or sent to an email address as an attachment (if an email address has been set in the "Network"... -
Page 33: System Status
Eccellenza Touch System Status The 'System Status' screen displays the status of the machine (including current faults) and provides logs of previous faults. The equipment system info (such as serial number, firmware version, IP address, etc.) and maintenance functions are also found here. Current Status The machine's current operating status is displayed with an easy-to-read graphic. -
Page 34: Fault Codes
Operation Manual Fault Codes Should a fault be present, it is identified in the "Current Status" tab, under the "System Status" menu, using one of the codes from the list below. The right section of the screen shows the component code (and pending component codes) and a brief description of the fault. CODE COMPONENT CODE... -
Page 35: Logs
Eccellenza Touch Logs The 'Logs' tab shows the fault history of the equipment in list form (from newest to oldest). Codes marked in Red identify that servicing was required. Yellow-marked codes warn of potential faults. Codes in green identify that the fault was corrected, and when it was corrected. System Info Information about the equipment, such as serial number, firmware versions, network and MAC address, vending devices, etc., can be found in this menu. -
Page 36: Event Deactivation
Operation Manual Event Deactivation The Event Deactivation tab allows you to deactivate any of the error messages that can potentially appear should the system detect a fault. Deactivating error messages allows the equipment to continue to operate with a defective component, as a fault notification is not displayed. This, in turn, may cause further damage to the equipment and/or its surroundings. - Page 37 Eccellenza Touch 2. Under the "Turned Off / On" heading at the right, turn off the error to be deactivated using the slider (green slider = ON, gray slider = OFF). 3. Repeat the procedure for any other components, if necessary. VKI Publication #100308-003...
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Page 38: General Settings
Operation Manual General Settings The 'General' screen is where you can configure the waste chute system, the primary and secondary interface languages to be used, units of measure (Metric or U.S. Standard) and the date and time, as well as the display and sound settings. You can also change the frequency at which the brewer and powder rinse cycles are triggered in the “Task Schedule”... -
Page 39: Units Of Measure
Eccellenza Touch To change the language settings, select either the Primary or Secondary setting, choose the required language from the list, and select 'Done'. Note that you can also select 'None' as the secondary language (see example below) should you want only one language available. Units of Measure The units of measure displayed by the Eccellenza Touch can be set in this tab. -
Page 40: Date And Time
Operation Manual Date and Time To adjust the date, time and time zone setting, first, set the 'Region' (Time Zone) in which you are located, and then select the 'Date and Time' feature to open the scroll list. Adjust each of the 'Date &... - Page 41 Eccellenza Touch Display and Sound This screen is used to set the volume level (available only when speakers are used) and the brightness of the screen. Task Schedule This screen is used to set the frequency at which the notifications for mandatory Brewer Rinse and Powder Rinse cycles are triggered.
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Page 42: Power Settings
Operation Manual Power Settings The 'Power Settings' screen is used to set the energy saving options available in the Eccellenza Touch. Auto Dim Delay If the 'Auto-Dim Delay' feature is activated, the screen will dim slightly after the preset amount of time to reduce energy consumption. -
Page 43: Energy Saving
Eccellenza Touch Energy Saving To conserve energy, the Eccellenza Touch can be set to go into an 'Energy Saving' mode during preset periods of time. While in Energy Saving mode, only the machine screen functions to advise users that the machine is in Energy Saving mode. All other components are disabled, including the heating element. - Page 44 Operation Manual Select the 'Day' for which you want to enable the Energy Saving mode (in this example, Monday is selected). If using the Energy Saving mode, it must be activated and set individually for each day of the week. Tap the 'Enable Energy Saving' slider to enable the Energy Saving mode.
- Page 45 Eccellenza Touch To set the time that the machine turns ON (for Mondays in this example), tap on the 'Turn on machine time' setting. Adjust each of the fields by scrolling up or down to the required setting. Once all are set, press 'Done' to save the time setting.
- Page 46 Operation Manual Repeat this procedure for setting time that the machine turns OFF by tapping on the 'Turn off machine time' setting, and adjusting the time. Now that Monday is set, repeat the complete procedure to set the Energy Saving for every other day of the week.
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Page 47: Vending (Coin Acceptor & Cashless)
Eccellenza Touch Vending (Coin Acceptor & Cashless) The Eccellenza Touch is currently only compatible with a Coin Changer unit or a Consult the manufacturer documentation Cashless option (card reader). for configuring these devices. General Tab The Vending Mode slider enables or disables the vending functions - vending is enabled when the slider is green. -
Page 48: Beverages Tab
Operation Manual Beverages Tab The main page displayed in this tab shows a list of all of the available beverages and the pricing set for each. To change the price of a beverage, tap the "Edit Pricing" button and the screen will change to the pricing menu. -
Page 49: Setting The Base Price
Eccellenza Touch Setting the Base Price Select the "Beverage Type" using the left/right arrows. Set the "Beverage Type" price using the '+' or '-' buttons. The default price setting is $1 for all selections. The base price of the product selected is shown in the "Base Price" box. - Page 50 Operation Manual Select the cup size using the left/right arrows. Increase the cup size price using '+' or '-' buttons. The price displayed here is added to the beverage type pricing. The total price of the product and cup size selected is shown in the "Base Price"...
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Page 51: Adjusting The Price For Exceptions
Eccellenza Touch Adjusting the Price for Exceptions This section allows you to create an exception and price a specific ingredient higher or lower than the base price. The images below show the available "Exception" pricing options, based on the type of beverage that is selected in the left section. Using the "Coffee"... -
Page 52: Pricing Hot Water
Operation Manual If you go back to the main screen of the Beverages tab, you can see the pricing changes that were made. The prices in blue indicate pricing exceptions. To change the pricing for other beverages that are listed, tap the "Edit Pricing" option. To reset the "Exception"... -
Page 53: Devices Tab
Eccellenza Touch Devices Tab This tab provides detailed information about the vending devices connected to the Eccellenza Touch (if this information is available on the device). The type of information displayed is shown in the image below. This information is useful when troubleshooting the vending devices with the manufacturer of these devices. -
Page 54: Network
Operation Manual Network The Network screen is used to configure the network connection and SMTP settings, as well as notification settings that allow the Eccellenza Touch to send email notifications concerning consumption, sales and faults/messages. WIFI Should you want to establish remote communication with the Eccellenza Touch, you'll first need to enable the WiFi feature by tapping on the 'WiFi Connexion' slider. - Page 55 Eccellenza Touch You will be required to work with the customer's IT administrator to obtain their WiFi login credentials (Network Name/SSID and Network Password), as well as any required network permissions. Without these credentials, it is not possible to connect to a network to use the machine's WiFi capabilities. Select the network to which you want the Eccellenza Touch to connect, and then tap on the 'Connect' button.
- Page 56 Operation Manual The Eccellenza Touch now communicates with the network server and if the correct credentials were used, network access is granted. Once connected to the network, a green indicator appears to the right of the network name/SSID. VKI Publication #100308-003...
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Page 57: Smtp
Eccellenza Touch SMTP To use the SMTP capabilities of the Eccellenza Touch, you need to have both a network connection and a dedicated SMTP server. Contact your company's IT Department for more information about setting up an SMTP server. Only after obtaining network access, the Eccellenza Touch can then be configured to upload notifications concerning consumption, sales and faults/messages directly to your SMTP server. -
Page 58: Notifications
Operation Manual Tap the 'Test Configuration' button to validate that your configuration is functioning properly. Notifications The 'Notifications' screen is used to configure the Eccellenza Touch to send notifications concerning ingredient consumption, beverage sales, counters and faults/messages directly into your email's Inbox. Fault and message notifications are sent immediately after they occur so that they can be addressed as soon as possible to minimize downtime. - Page 59 Eccellenza Touch Tap on the 'New Tab' setting to create an email profile for the notifications. Tap on the 'Enter Email Address' field to bring up the keyboard. Type the email address to which the notifications will be sent, and press 'Accept Change'.
- Page 60 Operation Manual Set the time at which each type of notification is to be sent by tapping the respective time field and adjusting it accordingly. Hour Minute AM/PM VKI Publication #100308-003...
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Page 61: Setup
Eccellenza Touch Setup The Setup screen is used to configure and rename products and beverages, set recipes and timings, set temperature, and perform product calibrations. Beverages Cup Size and Strength The Beverages tab allows you to set the availability of cups sizes and coffee strengths ... -
Page 62: Default Beverage
Operation Manual Default Beverage The default beverage is the beverage to which the Eccellenza Touch automatically reverts when it is powered on, or after it has dispensed a beverage. In other words, it is the machine's pre-set starting point. In the example below, the French Roast has been set as the default beverage - the 'Default' label beneath the beverage name is green. -
Page 63: Disabling Beverages
Eccellenza Touch Disabling Beverages While in the 'Ingredients' tab, you can also disable one or multiple specialty beverages, if required. Please note that it is not possible to disable any of the three base coffee beverages. In the example below, the Mochaccino beverage will be disabled. Swipe through the list of beverages until the Mochaccino beverage is shown. -
Page 64: Ingredients
Operation Manual Ingredients Should you need to change the name of any of the coffee ingredients, it can be easily done in 'Ingredients' tab. When this tab is selected, a list of the coffee and powder names is displayed. Please note that for now, only the coffee names can be changed, if required. The powder names cannot be changed. - Page 65 Eccellenza Touch With the cursor at the end of the Colombian text, press the 'backspace' button until all of the text is deleted. When the text is deleted, 'Coffee 2 Name' is displayed in this field instead of an actual blend name.
- Page 66 Operation Manual Tap the 'Accept Change' button to save your changes. Coffee 2 has now been renamed from Colombian to Mocha Java on the list of ingredients. 'Mocha Java' is now displayed everywhere 'Colombian' was previously displayed. Before Name Change After Name Change VKI Publication #100308-003...
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Page 67: Recipes
Eccellenza Touch Recipes The product settings for every available beverage can be adjusted in the 'Recipes' tab of the setup. Please disregard any references to the Carafe feature and settings as the "Carafe" option is not currently available. Setting Coffees Tap on the 'Selected Beverage' location beside Line 1. - Page 68 Operation Manual Swipe up or down to scroll through the list of beverages and then select the one that requires adjusting by tapping 'Done'. In this example, 'Coffee French Roast' is selected. On Line 2, select the cup size that needs to be adjusted. In this example, the 'Medium' cup size is selected.
- Page 69 Eccellenza Touch Notice that the French Roast setting is now active (not grayed out) in the 'Ingredients Quantities' section of the screen. This indicates that this setting can now be adjusted. Also note the 'Intensity Customization' setting on Line 3. This is used to adjust the 'Mild' and 'Strong' strength coffee settings.
- Page 70 Operation Manual In our example, we will increase the French Roast coffee setting for a medium cup size to 15.5 grams. We also want to adjust the 'Mild' strength setting so that it is -15% milder, than the actual French Roast setting of 15.5 grams, instead of -20% milder by increasing (+) the 'Mild' setting.
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Page 71: Gourmet Mode
Eccellenza Touch To brew a test beverage using the new settings, place a cup on the cup stand and tap on the blue 'Test Recipe' button on line 3. The Eccellenza Touch will now dispense the beverage so that you or your customer can perform a taste test. If further adjustments are required, make the changes and test the beverage again until you get the desired results. -
Page 72: Setting Specialty Beverages
Operation Manual Setting Specialty Beverages Tap on the 'Selected Beverage' location beside Line 1. A scroll list of all the available beverages appears. Swipe up or down to scroll through the list of beverages, select the one that requires adjusting and then by tap 'Done'. In this example, 'Mochaccino French Roast' is selected. VKI Publication #100308-003... - Page 73 Eccellenza Touch On Line 2, select the cup size that needs to be adjusted. In this example, the 'Small' cup size is selected. Notice that all of the ingredients required to make a Mochaccino French Roast are now active (not grayed out) in the 'Ingredients Quantities' section of the screen. This indicates that each of these ingredients can now be individually adjusted.
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Page 74: Disabling "Press & Hold" Hot Water
Operation Manual In our example, we will slightly increase the French Roast coffee to 15 grams, but we will decrease the chocolate to 10 grams, while leaving the milk untouched. To brew a test beverage using the new settings, place a cup on the cup stand and tap on the blue 'Test Recipe' button on line 3. -
Page 75: Restore Defaults
Eccellenza Touch Restore Defaults Should you need to restore the default settings of a certain beverage, select that beverage in the 'Recipes' tab, as well as a cup size, and then tap the 'Restore'Defaults' button. The Factory Settings for only that particular selection will be restored. When the factory settings are restored for a selection, any changes that were made to your previous settings will be overwritten. -
Page 76: Configuring For Decaf
Operation Manual Configuring for Decaf Configuring the Eccellenza Touch to deliver a decaffeinated coffee, as well as decaffeinated specialty beverages, can be done quickly and easily by simply renaming one of the two coffee blend names. In the example below, Coffee 2 is renamed to 'Decaf' (see page 64 for the complete renaming procedure). -
Page 77: Water
Eccellenza Touch Water The water settings for every available beverage can be adjusted in the 'Water' tab of the setup. The Eccellenza Touch is factory preset to only dispense 8-oz, 10-oz, and 12-oz cups sizes. These settings can be fine-tuned in this menu. After selecting the 'Water' tab, the following options appear - Coffees, Specialty Coffees, and Powder Beverages. - Page 78 Operation Manual Select the specific beverage for which you want to adjust the water. In this example, 'Mochaccino' is selected. All three cup sizes are now displayed. To increase or decrease the quantity of water for a specific cup size, press the ' - ' or ' + ' buttons in the corresponding box. In this example, the 'Medium' cup size will be increased to 265ml.
- Page 79 Eccellenza Touch Place a cup on the cup stand and tap on the 'Test Recipe' button to make a test vend with the new water settings. Make any adjustments, if necessary. To reset a specific setting back to its default, press the 'Reset Default' setting for the corresponding cup size.
- Page 80 Operation Manual To return to the 'Specialty Coffees' screen, tap the 'Back to Specialty Coffees' button. From this screen, either select another specialty beverage to adjust, or tap the 'Back to Beverage Types' button to return to the main screen. VKI Publication #100308-003...
- Page 81 Eccellenza Touch Select another beverage and repeat the water adjustment process, if required. 10. The following screen appears if 'Coffees' is selected. 11. The following screen appears if 'Powder Beverages' is selected. VKI Publication #100308-003...
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Page 82: Brewing
Operation Manual 12. Should you need to reset all of the water settings back to their default settings at the same time, you can do so from the main 'Water' screen simply by tapping on the 'Reset all Defaults' button. Brewing All water temperature related settings are set in this tab. -
Page 83: Calibration
Eccellenza Touch Set Point The 'Set Point' is the temperature at which the heating system maintains the water in the tank. To change the 'Set Point', tap on the temperature setting and use the scroll list to change the setting and press 'Done' to save it. Calibration The 'Calibration' options (for calibrating product motors and outlet valves) are currently unavailable for the Eccellenza Touch. -
Page 84: Security
Operation Manual Security The Security screen is used to assign or change PIN numbers, and grant/remove access to individual sections of the machine programming. There are two tabs on this screen - Administrator and Operator. The Operator is generally the owner of the equipment, and the Administrator is the person responsible for the equipment at the account. -
Page 85: Administrator
Eccellenza Touch Administrator The Administrator can set or change their own PIN number in this tab. The default pin for the Administrator is 'XXXXXX*'. We recommend that you change this pin on the machine's initial set-up. Store the new PIN information somewhere where it can easily be found (in your customer's file, for example)! Tap on 'New Pin' (or change PIN, if changing it) to open the numeric keypad. - Page 86 Operation Manual Tap on 'Confirm PIN', and re-enter the same PIN on the keypad, and then tap on 'Accept Change'. If the PINs matches, you will see a checkmark beside both entries to inform you that the new PIN has been accepted. After entering their PIN on the main screen, the Administrator will have access to the menus for which the Operator gave them the necessary permissions.
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Page 87: Operator
Eccellenza Touch Operator The Operator can set or change their own PIN number in this tab, and can grant the necessary privileges (rights and access) to the Administrator. The default pin for the Operator is 'XXXXXX*'. We recommend that you change this pin on the machine's initial set-up. - Page 88 Operation Manual A checkmark appears beside the PIN if it was entered correctly. If you need to change the Operator PIN, tap 'New PIN', and follow the prompts. In the screenshot above, in the 'Administrator Privileges' section you'll notice that almost all of the options are green.
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Page 89: Maintenance
Eccellenza Touch Maintenance Operations Menu This tab provides access to maintenance-related options. Powder Rinse The Eccellenza Touch runs an automatic powder rinse cycle request every 75 cups. This cycle cleans all three of the powder whipper systems by sending hot water through each of the whipper units, while at the same time activating each of the whipper motors. -
Page 90: Wiper Home Position
Operation Manual Wiper Home Position This option reinitializes the brewer wiper to its home position (same procedure that occurs when the waste bin is removed and re-inserted). Remove Filter This option causes the brewer piston to cycle all the way to the bottom of the cylinder, which will "pop"... -
Page 91: Manual Activation
Eccellenza Touch Manual Activation The Engineering screen allows you to test individual components to ensure they are functioning properly. The main screen outlines all of the systems within the Eccellenza Touch. Once the main system is selected, any of the components within this system can then be selected. When testing components in this menu, note that only one component will activate at any given time. - Page 92 Operation Manual A new screen now appears showing all of the components that are part of the Coffee System. Each component is identified by a unique component code. CODE COMPONENT Waste Bin Presence Detection Grinder Waste Bin Full Sensor Coffee 1 Motor Coffee 2 Motor Brewer Motor Brewer Wiper Motor...
- Page 93 Eccellenza Touch The testing options now appear on the right section of the screen. In this example, the only option available is to activate the grinder for 3 seconds. Tap the “Activate” button and the grinder (only) will energize for 3 seconds. It is extremely important to note that when testing the coffee motors (M6 or M7), ONLY the coffee motor will activate.
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Page 94: Powder System
Operation Manual Powder System If the Powder System is selected from the main Engineering screen, the following component options appear for testing: CODE COMPONENT Blower (Powders) Powder 1 Motor Powder 2 Motor Powder 3 Motor Powder 1 Whipper Motor Powder 3 Whipper Motor Powder 2 Whipper Motor It is extremely important to note that when testing the powder motors (M1, M2 or M3), ONLY the powder motor will activate. -
Page 95: Water System
Eccellenza Touch Water System If the Water System is selected from the main Engineering screen, the following component options appear for testing: CODE COMPONENT Heating Element Coffee Valve Powder 3 Valve Powder 1 Valve Hot Water Valve Inlet Valve Powder 2 Valve CAUTION: Extremely hot water will be dispensed when testing any of the outlet valves! Please note that the coffee valve (V1) will dispense water directly into the brewer, but the brewer will not activate. -
Page 96: Miscellaneous Components
Operation Manual Miscellaneous Components If Miscellaneous is selected from the main Engineering screen, the following component options appear for testing: CODE COMPONENT Exhaust Fan Cup Lighting VKI Publication #100308-003... -
Page 97: Section 4 - Care And Maintenance
Eccellenza Touch E C T I O N Care and Maintenance To keep the Eccellenza Touch running efficiently and at peak performance, the following maintenance procedures must be performed at their specified intervals. It is recommended that equipment maintenance be scheduled at a time that would be the least disruptive to your customers. -
Page 98: Every 3 Years
Operation Manual ► Replace Brewer Seals and Gaskets - there are several seals and gaskets located throughout the brewer assembly that need to be replaced every 12 months or 10,000 cycles. The brewer 'Yearly Maintenance Kit' (p/n - 202341-001) contains everything required. -
Page 99: Section 5 - Error And Reminder Messages
Eccellenza Touch E C T I O N Error and Reminder Messages Main Screen Message Displayed Condition Action(s) Required Backend Services Unreachable. Will reconnect automatically. If not, The connection was lost. Trying to reconnect... reboot the machine. • System Starting •... - Page 100 Operation Manual System Status Screen Code Message Displayed Condition Action(s) Required 1 - Press "Acknowledge" to reset Electronic Board Communication Lost Communication between the 2 - Reboot the machine. Please Call for Service or Press control board and HMI is lost. 3 - If message persists, check the Acknowledge to Retry HMI, Control Board and wiring.
- Page 101 Eccellenza Touch Code Message Displayed Condition Action(s) Required 1 - Inspect wiring and connections to the heater relay and heater Heater current is close to maximum Heater's current is close to critical element. operating level. Heater may be level 2 - Heater element may be drawing drawing too much power.
- Page 102 Operation Manual Code Message Displayed Condition Action(s) Required 1 - The powder product in the dispenser may be packed or Powder Dispenser current is close to compressed. Empty the dispenser. Powder Dispensers current is close to maximum operating level. Powder 2 - The dispenser may be jammed.
- Page 103 Eccellenza Touch Code Message Displayed Condition Action(s) Required 1 - Check wiring and connections to the coffee dispenser motor. 2 - The coffee dispenser may not be Coffee Dispensers current is under Coffee dispenser motor current is engaged with the dispenser motor. minimum operation level below the minimum operating level.
- Page 104 Operation Manual Code Message Displayed Condition Action(s) Required 1 - Reboot the machine. The IC of the wiper driver is in fault Wiper Safety Fault 2 - If message persists, the control mode. board may need to be replaced. Wiper motion is timed out: brewer 1 - The wiper may be jammed/binding.
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Page 105: Section 6 - Updating Firmware
Eccellenza Touch E C T I O N Updating Firmware Never attempt to install an older version of software than the version currently installed in your equipment as it is not backwards compatible! This may result in a failure of the HMI (touch screen) and void its warranty. Firmware updates may be released periodically for the Eccellenza Touch. - Page 106 Operation Manual The updating process is automated and requires no user input. The screen reverts to command-style prompts that provide progress information on the update. Once the update is complete (it may take up to 30 minutes), you are prompted to remove the USB flash drive to reboot the machine.
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Page 107: Section 7 - Product Warranty Information
Eccellenza Touch E C T I O N Product Warranty Information (Updated - 2018) Important note: The serial number of the machine must be reported at the time a warranty claim is submitted on a machine or any of the components contained therein. Any removal of or tampering with the serial number or date code of a component will void warranty. - Page 108 Operation Manual 4 - Electronic board assemblies VKI provides a one (1) year warranty on all electronic boards used in the Eccellenza Touch. This coverage is limited to defects in material and workmanship under normal use and service, commencing from the date of shipment from VKI’s factory, unless otherwise stated herein.
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