Troubleshooting - Dejero LIVE+ GoBox User Manual

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Troubleshooting

If you need to place a support call, reference the serial number that appears at the top of Device
Ready screen.
Start-up or power problems
If you are using batteries and the GoBox does not power on, make sure that the batteries are
fully charged and seated securely on the battery mounting plates. If you are using AC power,
confirm that all cable connections are secure and that the XLR power connector is locked firmly
into place. Verify that the power indicator light on the AC adapter is on, indicating that power is
being supplied by the AC cord.
Problem
LIVE+ GoBox
does not power
on
Low battery
warning:
"Battery too low
to transmit. Insert
fresh batteries or
use adaptor
cable."
No network
coverage
Modem
malfunction error:
"One or more
modems have
malfunctioned.
Restarting this
device may
resolve the
problem."
LIVE+ GoBox is
inactive
28 | LIVE+ GoBox User Guide
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Possible solution
Verify that you are using two fully charged batteries (minimum 85Wh)
and that they are firmly seated in the battery mounting plates.
If you are using power accessories, make sure that the connections are
secure.
Then try to power on the GoBox again. If it does not power on, contact
Dejero Support.
Make sure that two fully charged batteries (minimum 85Wh) are firmly
seated in the battery mounting plates.
If the batteries still have some power, you might be able to replace one
battery at a time with a freshly charged battery, without interrupting
operation.
Use the adaptor cable to connect the GoBox to an AC power source.
Move to an area with better network coverage. The device detects an
available network automatically.
To reinitialize the modems:
1. Power off the GoBox.
2. Disconnect the power source.
3. Wait 30 seconds, reconnect the power source, and restart.
If this does not resolve the problem, contact Dejero Support.
Contact your system administrator to activate your transmitter.
www.dejero.com