Troubleshooting - HTC VIVE Pro HMD User Manual

31 Headset and link box

Troubleshooting

What can I do to troubleshoot the headset?
Try these troubleshooting suggestions.
Option Description
Check the § If the LED is not lit, try connecting the link box to a different power outlet.
headset's LED
§ If the LED is dim green, the headset is on standby mode. Activate it by
status
moving the headset or starting a VR app.
§ If the LED is red, check if you're encountering a cable connection or driver
error.
For more information, you may refer to this
article.
Reboot the 1. From your computer, open the SteamVR app.
headset
2. Click
is enabled.
3. Right-click the
4. Wait for the reboot process to complete.
Check the cable § Make sure that your cable connections are securely attached on both
connections ends.
§ Check that the correct cables are connected to the corresponding side of
the link box.
§ Connect the DisplayPort cable end to the DisplayPort port on your
computer's graphics card where the monitor is also connected. Do not
connect the DisplayPort cable to ports on the motherboard.
§ Try connecting to a different USB port.
Restart the link For details, see
box
For more information, you may refer to this
article.
Settings Developer, and then make sure that Direct Mode
icon, and then click Reboot Vive headset.
Restarting the link box
SteamVR Troubleshooting
on page 24.
SteamVR Troubleshooting