Troubleshooting - Roland GO:KEYS Owner's Manual

Troubleshooting

Problem
Power turns off on its own
Power turns on unexpectedly
Pedal does not work, or is "stuck"
The volume level of the unit
connected to AUX IN jack is too low
No sound
Notes don't sound right
The notes you play on the keyboard
don't sound
The notes have the wrong pitch
Problems with Bluetooth functionality
Problem Items to check/Action
This unit does
not appear in the
Could the Bluetooth function be turned
Bluetooth device
"Off"?
list of your mobile
device
If this unit is visible as a device in the
mobile device's Bluetooth settings
Can't connect to
Bluetooth audio
If this unit is not visible as a device
In some cases, the connection with the mobile device might become unavailable when you switch the Bluetooth
MIDI function.
Can't connect to
Bluetooth MIDI
After unpairing the "GO:KEYS MIDI" that is registered on the mobile device, turn the mobile device's Bluetooth
function off and then on again, and reconnect it.
Can't connect via You must make the connection not from the mobile device's Bluetooth setting but from the setting within
MIDI GarageBand or other app that you're using.
Can't establish
The MIDI function is paired when you first select a device on the mobile device and establish a connection. There
pairing with the
is no need to initiate pairing from this unit.
MIDI function
Can't connect a
If the connection breaks immediately after it is established, turning the Bluetooth device's Bluetooth switch off
paired mobile
and then on again may allow connection to occur.
device
MEMO
If checking these points does not solve the problem, please refer to the Roland support website.
http://www roland com/support/
12
Items to check
Could the auto-off setting be
something other than "Off"?
Is the AC adaptor connected correctly?
Could the batteries be exhausted?
If you connect the AC adaptor and turn on the power when batteries are installed, the AC
adaptor will be used preferentially. Even if batteries are installed, the power will not turn on
unless the AC adaptor is connected to an AC outlet.
If you're using batteries, disconnect the AC adaptor from this unit. If batteries are installed,
connecting or disconnecting the power cord from the outlet or connecting or disconnecting
the DC plug of the AC adaptor while this unit is turned on will cause the power to turn off.
Is the pedal connected correctly?
Could the volume of the connected device be turned down?
Are your amp, speakers, headphones, etc., connected correctly?
Is the volume turned down?
Could the interactive chord function
be turned on?
Could the loop mix function be turned
on?
Could you have changed the transpose setting?
Turn the Bluetooth function "On. "
Setting 0 turn "BLUETOOTH" On
Bluetooth Audio function:
A device named "GO:KEYS Audio" appears.
Bluetooth MIDI function:
A device named "GO:KEYS MIDI" appears.
You can check this from the settings inside an app such as
GarageBand.
Delete the device's registration, turn the Bluetooth Audio function
"Off" and then "On" again, and establish pairing once again.
Turn the mobile device's Bluetooth function off and then on again, and
initiate pairing from this unit to re-establish pairing.
Action
If you don't need the power to turn off automatically,
turn the Auto Off setting "Off. "
Install fresh batteries.
Turn off the interactive chord function.
While the chord function is on, the left-most two
octaves of the keyboard are used only for inputting
chords. Playing the keys in this region won't produce
sound.
Turn off the loop mix function.
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