Polycom SOUNDPOINT IP 450 User Manual
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Summary of Contents for Polycom SOUNDPOINT IP 450
- Page 1 User Guide for the Polycom® SoundPoint IP® 450 Phone SIP 3.2 July 2009 1725-12495-001 Rev. B...
- Page 2 Trademark Information ® POLYCOM , the Polycom “Triangles” logo and the names and marks associated with Polycom’s products are trademarks and/or service marks of Polycom, Inc. and are registered and/or common law marks in the United States and various other countries. All other trademarks are property of their respective owners. No portion hereof may be reproduced or transmitted in any form or by any means, for any purpose other than the recipient’s personal use, without the express written permission of Polycom.
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Page 3: About This Guide
SoundPoint IP 450 phone. As well, be sure to read the Getting Started with Your Phone before you set up and use the SoundPoint IP 450 phone. You can also find this information at http://www.polycom.com/support/voicedocumentation/. Changes to This Guide The following section is new for this edition: •... - Page 4 User Guide for the SoundPoint IP 450 Desktop Phone...
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Page 5: Table Of Contents
Contents About This Guide ....... . . iii 1 Getting Started with Your Phone ....1–1 Registering Your Phone . - Page 6 User Guide for the SoundPoint IP 450 Desktop Phone System Customizations ......... 2–22 3 Using the Basic Features of Your Phone .
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Page 7: End-User License Agreement For Polycom® Software
Access to Screens and Systems ........5–4 Calling . - Page 8 User Guide for the SoundPoint IP 450 Desktop Phone viii...
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Page 9: Getting Started With Your Phone
Getting Started with Your Phone This chapter provides basic installation instructions and information for obtaining the best performance with the SoundPoint IP 450 desktop phone. The SoundPoint IP 450 provides a powerful, yet flexible IP communications solution, delivering excellent voice quality. The high-resolution graphic display supplies content for call information, multiple languages, directory access, and system status. -
Page 10: Registering Your Phone
User Guide for the SoundPoint IP 450 Desktop Phone Registering Your Phone Generally, your phone will be deployed with multiple other phones. In this case, your system administrator will configure the phone parameters beforehand, so that after you set up your phone, the phone will be registered and ready to use. - Page 11 The features of your SoundPoint IP 450 phone are: Item Message Waiting Indicator Line Indicators Line/Speed Dial Key Arrow Keys Speakerphone Feature Keys Microphone Mute Getting Started with Your Phone Description Alert for voice and text (instant) messages. Individual multi-color LEDs display...
- Page 12 User Guide for the SoundPoint IP 450 Desktop Phone 1 - 4 Item Description Hands-free Microphone Picks up audio during hands-free calls. Place your phone on a hard, flat surface for best results. Volume Keys Adjusts the volume of the handset, headset, speaker, and ringer.
- Page 13 Getting Started with Your Phone Icons associated with the line keys appear on the screen and represent: Icon Description Registered line (solid) Registered shared line Unregistered line (outline) Voice mail/Text messages Speed dial Ringing Call in progress with HD Voice Call in progress Call Forward Do Not Disturb...
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Page 14: Before You Use Your Phone
User Guide for the SoundPoint IP 450 Desktop Phone Before You Use Your Phone The background and key colors that appear on your SoundPoint IP 450 phone may Note differ from what appears in this user guide. Navigating Menus and Entering Data... -
Page 15: Information Status
• Information Status The top line of the screen (or graphic display) shows status information. It appears as a scrolling list if there is more than one message. The number of messages in the list also appears. In order of precedence from highest to lowest, the messages are: •... - Page 16 User Guide for the SoundPoint IP 450 Desktop Phone 1 - 8...
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Page 17: Customizing Your Phone
Customizing Your Phone You can customize your SoundPoint IP 450 desktop phone by adjusting the setting for time and date, display contrast, and ring type, for example. You can add contacts to the phone’s directory manually or from call lists. You can handle incoming calls from different contacts in different ways. -
Page 18: Changing The Appearance Of Time And Date
You can mute the microphone and adjust the volume using separate keys. Changing the Appearance of Time and Date The time and date appears on the screen of the SoundPoint IP 450 phone. If the phone cannot obtain a time and date from the call server, the display will flash. -
Page 19: Changing The Display Contrast
5. Press the Select soft key to confirm your choice. 6. Press Changing the Display Contrast To adjust the contrast on the screen to a comfortable level: 1. Press 2. Select Settings > Basic > Contrast. 3. Press the Up or Down soft keys to increase or decrease the display You can also use the volume keys to increase or decrease the diplay contrast. -
Page 20: Changing The Backlight Intensity
User Guide for the SoundPoint IP 450 Desktop Phone Changing the Backlight Intensity Backlight intensity on the SoundPoint IP 450 phone has three components: • • • You can modify the Backlight On intensity and the Backlight Idle intensity separately. You can select high, medium, low, and off levels for both. - Page 21 2. Select Settings > Basic > Backlight Intensity. 3. Select Backlight On Intensity. 4. Scroll to select high, medium, low, or off, and then press the Select soft key. The default level is medium. 5. Select Backlight Idle Intensity. 6. Scroll to select high, medium, low, or off, and then press the Select soft key.
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Page 22: Enabling The Headset Memory Mode
User Guide for the SoundPoint IP 450 Desktop Phone 10. Press Enabling the Headset Memory Mode This feature is especially useful for permanent or full-time headset users. To permanently enable the Headset Memory Mode: 1. Press 2. Select Settings > Basic > Preferences > Headset... > Headset Memory... -
Page 23: Selecting The Ring Type
To select a headset that supports electronic hookswitch: 1. Press 2. Select Settings > Basic > Preferences > Headset > Analog Headset 3. Scroll to select your headset, and then press the Select soft key. 4. Press Selecting the Ring Type You can select different ring types to distinguish lines or to distinguish your phone from your neighbor’s phone. -
Page 24: Changing The Language
User Guide for the SoundPoint IP 450 Desktop Phone Note If you configure your SoundPoint IP 450 phone with a silent ring, press the flashing Line key or the Answer soft key to answer the call. If your handset is off hook, the call is routed to the handset. -
Page 25: Changing The Background
Changing the Background You can change the picture or design that appears on the screen. A default background displays when the phone starts up (shown below). For more information on selections, contact your system administrator. To change the graphic background: 1. -
Page 26: Changing The Soft Key Label Color
User Guide for the SoundPoint IP 450 Desktop Phone One of the background selections is shown below. Changing the Soft Key Label Color You can change the soft key label color that appears on the graphic display. A default soft key label color displays when the phone starts up (shown below). -
Page 27: Muting The Microphone
3. Press the Save soft key. 4. Press Muting the Microphone During a call, press microphone on the screen indicates that the other party (or parties) cannot hear you. Microphone Mute applies to all modes: Handset, Headset, and Hands-free Speakerphone. You can still hear all other parties while mute is enabled. To turn off Microphone Mute, press Adjusting the Volume Press... -
Page 28: Managing Contacts
User Guide for the SoundPoint IP 450 Desktop Phone Manage the call list by doing the following: • • • • • Press Note Press the Right arrow key from the idle screen to access the Placed Calls list. Press the Left arrow key from the idle screen to access the Received Calls list. -
Page 29: Adding Contacts
Adding Contacts You can add contacts to your contact directory: • • • Adding Contacts Manually To add a contact to the local contact directory manually: 1. Press 2. Select Features > Contact Directory. 3. Press the More soft key. 4. - Page 30 User Guide for the SoundPoint IP 450 Desktop Phone 7. (Optional.) Change the Speed Dial Index. 8. (Optional.) Change the Ring Type and Divert Contact. 9. (Optional.) Change the Auto Reject, Auto Divert, Watch Buddy, and 10. Press the Save soft key.
- Page 31 2. Scroll to highlight the contact. You can also use the * key to Page Up and the # key to Page Down. 3. Press the More soft key, and then the Save soft key to save the contact in the phone’s directory.
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Page 32: Editing Contacts
User Guide for the SoundPoint IP 450 Desktop Phone 6. Press Editing Contacts To edit a contact in the local contact directory: 1. Press 2. Select Features > Contact Directory. 3. Scroll to highlight the contact. 4. Press the Edit soft key 5. -
Page 33: Placing Calls To Contacts
4. Press the More soft key twice, and then press the Delete soft key. 5. Press Placing Calls to Contacts Placing Calls From the Contact Directory To place a call to a contact in the local contact directory: 1. Press 2. -
Page 34: Searching For Contacts
User Guide for the SoundPoint IP 450 Desktop Phone Searching for Contacts Searching the Contact Directory To search for a contact in the local contact directory: 1. Press 2. Select Features > Contact Directory. 3. Press the More soft key, and then the Search soft key. - Page 35 3. Search for the contact in one of the following ways: — In the search line, enter the first few characters of the contacts’s last name using the dial pad. For example, to search for Tom Woller, enter wo in the search line. Press the Submit soft key.
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Page 36: Managing Incoming Calls
User Guide for the SoundPoint IP 450 Desktop Phone Managing Incoming Calls You can distinguish incoming calls by setting distinctive rings for contacts in your contact directory, sending particular calls directly to your voice mail, or transferring particular calls to another party. -
Page 37: Rejecting Calls
Rejecting Calls You can customize your phone so that incoming calls from a particular party are immediately sent to your voice mail. Note Rejecting calls is not available on shared lines. To send incoming calls from a contact directly to voice mail: 1. -
Page 38: System Customizations
8. Press the Save soft key. 9. Press System Customizations The following section details customizations of your SoundPoint IP 450 phone that are performed by your system administrator. Supporting Multiple Lines Your SoundPoint IP 450 phone can support up to 3 lines. -
Page 39: Supporting Multiple Line Keys Per Line
Your phone can be configured to have a combination of lines with a single Line Key and lines with multiple Line Keys. Supporting Shared Lines Your SoundPoint IP 450 supports shared lines. Note Shared lines are an optional feature and may not be supported on your particular system. - Page 40 User Guide for the SoundPoint IP 450 Desktop Phone If two phones share a line, an incoming call to that number will cause both phones to ring. The call can be answered on either phone but not both. Calls on shared lines can be transferred, put on hold, or added to a conference.
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Page 41: Using The Basic Features Of Your Phone
Using the Basic Features of Your Phone Your SoundPoint IP 450 desktop phone is designed to be used like a regular phone on a public switched telephone network (PSTN). You call place calls, transfer a call to someone else, or conduct a conference call. -
Page 42: Placing Calls
User Guide for the SoundPoint IP 450 Desktop Phone If you require additional information or assistance with your new phone, contact your system administrator. Placing Calls You can place a call in many ways using your SoundPoint IP 450 phone: • • •... - Page 43 Note You can also dial using the SIP URL or IP address. To obtain the IP address of your phone, press the Menu key, and then select Status > Platform > Phone. The IP address is listed together with other phone information. The maximum URL or IP address length is 32 characters.
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Page 44: Answering Calls
User Guide for the SoundPoint IP 450 Desktop Phone Answering Calls When you are not in another call, you can answer a call in three ways: • • • The steps for answering an incoming call when you are in another call are different if your phone is configured for: •... - Page 45 To answer a call using the handset: Pick up the handset. >> To answer a call using Hands-Free Speakerphone mode: Note If “Handsfree mode disabled” appears on the screen after you press the speakerphone key your system administrator has disabled the speakerphone on your phone.
- Page 46 User Guide for the SoundPoint IP 450 Desktop Phone To answer an incoming call on a line configured for a single Line Key: >> Note You can forward incoming calls by pressing the Forward soft key. For more information, refer to To answer an incoming call on a line configured for multiple Line Keys: >>...
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Page 47: Ending Calls
Ending Calls To end a call: >> Redialing Numbers To redial the last call placed from your phone: >> To redial a previously placed call, refer to Placing Calls on Hold During a call, press the line key label. Do one of the following: —... -
Page 48: Hosting Conference Calls
User Guide for the SoundPoint IP 450 Desktop Phone Press line icon appears as the line indicator. The Hold feature typically generates music or a beeping tone. Therefore, avoid Note putting a conference call on hold. Multiple Calls on Hold... -
Page 49: Setting Up Conference Calls
• • • • • Setting Up Conference Calls To set up a conference call: 1. Call the first party. You can either dial the phone number directly or search for the number in the Note Contact Directory or Call Lists. For more information, refer to 3-2, 2. -
Page 50: Managing Conference Calls
User Guide for the SoundPoint IP 450 Desktop Phone Note If configured for single key-press conferences, you do not need to press the Confrnc soft key again. 5. Press Confrnc soft key to add another party to the conference. If configured for single key-press conferences, all conference participants hear the Note dial tone and ringback when the conference host places a call to a new party. - Page 51 To manage a conference call: 1. Press the Manage soft key. The Manage Conference page appears. 2. Do one of the following: — To add a new party, press the Add soft key. Call another party as you would using the Confrnc soft key (outside the conference management feature).
- Page 52 User Guide for the SoundPoint IP 450 Desktop Phone 3 - 12 — To mute a party, select the party, then press the Far Mute soft key. The muted party can hear all parties, but no party can hear the muted party.
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Page 53: Adding Parties To Conference Calls
Adding Parties to Conference Calls You are currently hosting a conference call between a number of parties. To add a party to a conference call using the Join soft key: 1. From the Manage Conference page, press Note If configured for local conference hold, the other parties in the conference call can continue to speak with each other while you place the new call. -
Page 54: Joining Conferences
User Guide for the SoundPoint IP 450 Desktop Phone Joining Conferences To join two conferences: Previously you set up two separate calls. Only one conference can be active at a time. >> Splitting Conference Calls To split a conference call: >>... - Page 55 — Set up a conference call and then end your participation. For more information, refer to Hosting Conference Calls Performing a Consultative Transfer To transfer a call: 1. During a call, press the Trnsfer soft key. The active call is placed on hold. 2.
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Page 56: Forwarding Calls
User Guide for the SoundPoint IP 450 Desktop Phone 2. Press the Blind soft key. 3. Do one of the following steps: Forwarding Calls You can configure your phone so that all incoming calls are forwarded to another party (refer to... - Page 57 2. If multiple lines are configured on your phone, select the line to forward from the list using the arrow keys. 3. Scroll to select the forwarding type you want to change, and then press the Select soft key. The options are: —...
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Page 58: Enabling Do Not Disturb
User Guide for the SoundPoint IP 450 Desktop Phone A moving arrow appears on the line label to confirm call forwarding is enabled. To disable call forwarding: 1. From the idle screen, press the Forward soft key. 2. If multiple lines are configured on your phone, select the line to forward 3. -
Page 59: Assigning Speed Dial Keys
To enable Do Not Disturb: >> To disable Do Not Disturb: >> Multiple Lines and Do Not Disturb If multiple lines are configured on your phone, Do Not Disturb can be set on a line-by-line basis from the menu using the arrow keys. For more information, contact your system administrator. - Page 60 User Guide for the SoundPoint IP 450 Desktop Phone In the figure below, the phone has one line key, and two available speed dial keys (assigned to Adam and Tom). To dial Adam or Tom, press the associated line key.
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Page 61: Using Voice Mail
7. Press To assign a new speed dial key: 1. Press and hold an unassigned 2. Press the More soft key, and then press the Add soft key. 3. (Optional.) Enter contact information. 4. Enter a contact number. 5. Change the Speed Dial Index field. Polycom recommends that you assign speed dial index values consecutively. - Page 62 User Guide for the SoundPoint IP 450 Desktop Phone Your phone indicates the presence of new voice mail messages by a flashing Message Waiting Indicator LED on the front of the phone and a visual notification on the screen. If your phone has multiple lines, an individual line indicator icon indicates voice mail messages on that line.
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Page 63: Using The Advanced Features Of Your Phone
Using the Advanced Features of Your Phone This chapter provides operating instructions for the advanced features of the SoundPoint IP 450 desktop phone. This chapter contains instructions on: • • • • To customize your phone, refer to read about the phone’s basic features, refer to... -
Page 64: Using Text Messaging
User Guide for the SoundPoint IP 450 Desktop Phone The following figure shows an incoming call from Adam Kirk on the same line. To answer an incoming call when configured for multiple call appearances: >> Your phone can display two call appearances at one time. If more than two calls are taking place on the same line, a counter displays on the display. - Page 65 Note The text messaging feature is an optional feature and may not be supported on your particular system. If it is supported, screen options may vary with your application. Text messaging may be accessible with a single key press. For more information, contact your system administrator.
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Page 66: Using Buddy Lists
Your phone can be “watched” by up to eight other phones. If your SoundPoint IP 450 phone is configured to work with Microsoft Live Communications Server 2005, the behavior of the presence setting and buddy lists is different. -
Page 67: Changing Presence Settings
Changing Presence Settings To view and change your presence settings: 1. Do one of the following: 2. Scroll through the list, and then press the Select soft key to select your Managing Buddies The instructions in this section do not apply if your call server is Microsoft Live Note Communications Server 2005. -
Page 68: Integrating With Microsoft Live Communications Server 2005
User Guide for the SoundPoint IP 450 Desktop Phone 6. Scroll to select Enabled. 7. Press the Save soft key. 8. Press To block or unblock a contact from your buddy list: 1. Press 2. Select Features > Contact Directory. -
Page 69: Restarting Your Phone
To add a contact to your buddy list: 1. Press 2. Select Features > Presence > Buddy Status. 3. Press the More soft key. 4. Press the Add soft key. 5. Enter the number of the contact. 6. Press the Submit soft key. 7. - Page 70 User Guide for the SoundPoint IP 450 Desktop Phone Note Call lists are automatically cleared when you restart the phone. To restart the phone: 1. Press 2. Select Settings > Basic > Restart Phone. 3. If you still want to restart your phone, press the Yes soft key.
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Page 71: Troubleshooting Your Phone
Troubleshooting Your Phone This chapter contains general troubleshooting information to help you solve any problems you might encounter when you use your SoundPoint IP 450 phone. The tables in this chapter list possible trouble symptoms, the likely causes of these problems, and the recommended corrective actions to take. -
Page 72: Power And Startup
User Guide for the SoundPoint IP 450 Desktop Phone Power and Startup Symptom There are power issues. 5 - 2 Problem The SoundPoint IP 450 phone has no power. Corrective Action Do one of the following: • Verify that no lights appear on the phone when it is powered up. -
Page 73: Controls
Controls Symptom The dial pad does not work. Problem The dial pad on the SoundPoint IP 450 phone does not respond. Troubleshooting Your Phone Corrective Action Do one of the following: • Check for a response from other feature keys or from the dial pad. •... -
Page 74: Access To Screens And Systems
User Guide for the SoundPoint IP 450 Desktop Phone Access to Screens and Systems Symptom There is no response when you press a feature key. The screen shows “Network Link is Down”. 5 - 4 Problem The SoundPoint IP 450 phone is not in an active state. -
Page 75: Calling
There is no dial tone. The phone does not ring. Problem Power is not correctly applied to the SoundPoint IP 450 phone. Dial tone is not present on one of the audio modes. The phone is not registered. Ring setting or volume is low. - Page 76 User Guide for the SoundPoint IP 450 Desktop Phone Symptom “Service Unavailable” appears on the screen. The line icon shows an unregistered line icon. 5 - 6 Problem You turned off the ringer. The user pressed the New Call soft key, dialed a number with the...
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Page 77: Displays
Use the screen capture feature. Contact your system administrator to determine if it is enabled. Do one of the following: • Move the SoundPoint IP 450 SIP phone away from the lights. • Replace the lights. • Use the screen capture feature. -
Page 78: Audio
User Guide for the SoundPoint IP 450 Desktop Phone Audio Symptom There is no audio on the headset. You are using a headset and the people you call hear echo. Productivity Suite Symptom You are trying to access one of... -
Page 79: Testing Phone Hardware
Testing Phone Hardware Your system administrator may ask you to access a diagnostics menu on your phone to test your phone hardware. From the diagnostics menu, you can test your phone’s microphones, speaker, handset, third-party headset (if present), keypad mappings, and LCD display. See your system administrator for instructions on how to perform these tests. - Page 80 User Guide for the SoundPoint IP 450 Desktop Phone 5 - 10...
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Page 81: Regulatory Notices
Regulatory Notices Service Agreements Please contact your Polycom Authorized Reseller for information about service agreements applicable to your product. Governing Law This Limited Warranty and Limitation of Liability shall be governed by the laws of the State of California, U.S.A., and by the laws of the United States, excluding their conflicts of laws principles. - Page 82 User Guide for the SoundPoint IP 450 Desktop Phone Polycom Limited Warranty and Limitation Liability LIMITED WARRANTY. Polycom warrants to the end user (“Customer”) that this product is expected to be free from defects in workmanship and materials, under normal use and service, for one year from the date of purchase from Polycom or its authorized reseller.
- Page 83 Regulatory Notices Safety and Compliance Part 15 FCC Rules This device is compliant with Part 15 of the FCC Rules. Operation is subject to the following two conditions: 1. This device may not cause harmful interference, and 2. This device must accept any interferences received, including interference that may cause undesired operation. Class B Digital Device or Peripheral Note: This equipment is tested and complies with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules.
- Page 84 CE and VCCI Mark This SoundPoint IP 450 SIP is marked with the CE mark. This mark indicates compliance with EC Directives 2006/95/EC and 2004/108/EC. A full copy of the Declaration of Conformity can be obtained from Polycom Ltd., 270 Bath Road, Slough, Berkshire, SL1 4DX, UK.
- Page 85 Polycom SoundPoint IP450 VoIP Telephone PTC 220/08/077 Special Conditions for the User Manual PTC General Warning The grant of a Telepermit for any item of terminal equipment indicates only that Telecom has accepted that the item complies with minimum conditions for connection to its network. It indicates no endorsement of the product by Telecom, nor does it provide any sort of warranty.
- Page 86 User Guide for the SoundPoint IP 450 Desktop Phone Regulatory Notices - 6...
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Page 87: Index
Index Symbols # key, page down shortcut 1–6 * key, page up shortcut 1–6 advanced features 4–1 answering calls 3–4 assigning speed dial keys 3–19 backlight intensity, adjusting 2–4 basic features 3–1 block buddies 4–6 buddy lists 4–4 buddy status 4–7 call lists missed calls 2–11 placed calls 2–11... - Page 88 User Guide for the SoundPoint IP 450 Desktop Phone handset answering a call 3–5 placing a call 3–2 hands-free mode answering a call 3–5 disabling 3–3 placing a call 3–3 headset answering a call 3–5 electronic hookswitch 2–6 memory mode 2–6 placing a call 3–3...
- Page 89 End-User License Agreement for Polycom This End-User License Agreement (“Agreement”) is a legal agreement between you (either an individual or a single entity) and Polycom, B.V for the Polycom Software Product licensed by Polycom B.V in Europe, the Middle East, Africa, and Asia Pacific or Polycom, Inc., for the Polycom Software Product licensed by Polycom, Inc.
- Page 90 Copyright. All title and copyrights in and to the Software Product (including, but not limited to, any images, photographs, animations, video, audio, music, text, and “applets” incorporated into the Software Product), the accompanying printed materials, and any copies of the Software Product are owned by Polycom or its suppliers.
- Page 91 refund the purchase price paid by you for any defective software product which is returned to Polycom with a copy of your receipt, or to replace any defective media with software which substantially conforms to applicable Polycom published specifications. Any replacement Software Product will be warranted for the remainder of the original warranty period or thirty (30) days, whichever is longer.
- Page 92 not located in, under the control of, or a national or resident of any such country or on any such list. If you obtained this Software Product outside of the United States, you are also agreeing that you will not export or re-export it in violation of the laws of the country in which it was obtained.
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