Mazda European Roadside Assistance Handbook
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Mazda European Roadside Assistance Handbook

Mazda European Roadside Assistance Handbook

M{zd{ european roadside assistance handbook
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Summary of Contents for Mazda European Roadside Assistance

  • Page 1 M{zd{ European Roadside Assistance Handbook...

  • Page 3: Table Of Contents

    Contents Introduction Important Information Mazda European Assistance 7-13 UK Cover 8-10 European Cover 10-11 Assistance Exclusions Definition of Words 13-14 Change Of Address 15-16 Transfer of Ownership Form 17-18...

  • Page 4: Introduction

    Welcome As part of your Mazda vehicle purchase experience you benefit from the peace of mind of having Mazda European Assistance. It is very important that you read the whole of this document. If you do not understand anything please ask for further information.

  • Page 5: Important Information

    Local Recovery / Roadside Assistance • Onward Travel OR overnight Accommodation up to €100 per beneficiary or Car Hire up to a maximum of 5 days (subject to Mazda European Assistance first providing Local Recovery / Roadside and Home Assistance).

  • Page 6: Data Protection

    We have taken steps to ensure your information is held securely. Your information may be used by us, our partners and members of the Allianz Global Assistance group and shared with Mazda Motors UK Limited companies for marketing and research purposes or to inform you from time to time about new products or services.

  • Page 7: Mazda European Assistance

    Assistance in the UK 0800 777 179* or 020 8649 8626 Assistance in Europe +44 20 8649 8626 Calls to Mazda European Assistance may be recorded. This will assist us in confirming details of a call that may be incomplete or unclear.

  • Page 8: Uk Cover

    In the event of the breakdown/immobilisation of your Mazda, whether at home or elsewhere, we will arrange assistance for your vehicle. If the problem cannot be resolved at the roadside, we will pay the costs of taking your Mazda to the nearest or most appropriate authorised Mazda Dealer.
  • Page 9 If your Vehicle is immobilised as a result of refuelling with incorrect fuel, we will only arrange and pay for the cost of recovering your vehicle to the nearest Approved Mazda Dealer. The additional benefits detailed in this document will not be provided in the event of refuelling with...

  • Page 10: European Cover

    Roadside Assistance and Recovery In the event that your Mazda is immobilised in Europe, we will arrange assistance for you. If the problem cannot be resolved at the roadside, we will organise and pay for the recovery of your Mazda to the nearest authorised Mazda Dealer.
  • Page 11 In the event that Mazda European Assistance has arranged to take the vehicle to an authorised repairer for repairs and essential parts to the running of the vehicle are not available locally, Mazda European Assistance will organise and pay for the despatch of such parts to the repairing dealership.

  • Page 12: Assistance Exclusions

    Assistance Exclusions Mazda European Assistance will not assist or reimburse you or beneficiaries in the event of a call for assistance or claim caused by, arising from or in connection with the following: 1. We will not pay for any loss, theft, damage, death, bodily injury, cost or expense that is not directly associated with the incident that caused you to claim, unless expressly stated in this policy.

  • Page 13: Definition Of Words

    Renewal of Your Cover Mazda European Assistance protects you and your vehicle for 3 years from the date of registration. This cover can be extended by purchasing an extended warranty, for more information contact Mazda European Assistance on 0800 777 174.

  • Page 14: Change Of Address

    Montenegro, Slovakia, Slovenia, Spain (including Balearic Islands but excluding Canary Islands), Sweden, Switzerland and Turkey. Vehicle Means the vehicle you are driving whose details have been provided by Mazda Motors UK Mazda European Assistance, we, our, us, Means Mondial Assistance (UK) Limited which administers the cover on behalf of Mazda Motors UK.
  • Page 15 Change of address form Please complete the details below and send to the address below: FREEPOST RLYZ-ZCRS-HEYB, Mazda European Assistance, 102 George Street, Croydon CR9 6HD. Company details: Vehicle details: (Please complete this section for a company vehicle only) Registration number...

  • Page 17: Transfer Of Ownership Form

    Title (Mr/Mrs/Miss/Ms/Other) keeper of the vehicle. Initials Please complete the details below and send to: FREEPOST RLYZ-ZCRS-HEYB, Mazda European Assistance, Surname 102 George Street, Croydon CR9 6HD. House name/number Date of transfer...
  • Page 18 Company name Address Town County Postcode I have read, and agree to abide by, the terms and conditions of the Mazda European Assistance agreement and request that all rights and benefits be transferred to me. New owner’s signature Date I (name) hereby give notice that I wish to transfer the balance of my Mazda European Assistance to the new owner detailed above.
  • Page 20 This document is available in the large print, audio and braille. Please contact us on 020 8603 9907. We will be pleased to organise an alternative version for you. Part No. 810077525M 4181MAZ 04/16...

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