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WHILL M User Manual

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  • Page 2 ANUAL ODEL 320-00630-DHF.DO-01 released 07/17...

  • Page 3: Table Of Contents

    Transfers into and out of the chair ................17 Lap Belt ........................20 Power Switch ....................... 21 Turning the Model M On ..................21 Turning the Model M off ..................22 Checking the Battery Charge Level ................22 Lights showing full battery charge ................. 22 Lights showing intermediate charge level ..............
  • Page 4 How to release the electromagnetic brakes ..............33 How to engage the electromagnetic brake(s) .............. 34 Battery and Charging ......................35 Charger specifications for WHILL Model M ..............36 Charging the battery ..................... 38 Battery service or replacement ..................40 Electromagnetic Interference (EMI) ...................

  • Page 5: Introduction

    ANUAL ODEL Introduction Welcome Welcome to your new WHILL device! The Model M has amazing features that we hope will positively change the way you live your daily life. The following items are provided to you: • WHILL Model M powered wheelchair •...

  • Page 6: Document Guidelines

    Intended Use The intended use of the WHILL powered wheelchair is to provide indoor and outdoor mobility to persons limited to a seated position that are capable of operating a powered wheelchair.

  • Page 7: Safety

    Failure to read and understand how to properly operate the Model M may result in damage and/or injury. • The weight capacity of the Model M is 220 lbs. To avoid injury or Model M failure, do not exceed this weight.
  • Page 8 Model M if necessary when driving on uneven or sloped surfaces. • Do not use the Model M as a seat during weight training. Doing so may cause the device to become unstable and tip over, resulting in damage and/or injury. The Model M is not intended to be used as a seat during weight training.
  • Page 9 • Do not spray water to clean off the Model M. Moisture may damage Model M components and make it inoperable. • Do not attempt to adjust or modify the Model M. Doing so may damage the Model M. Adjusting or modifying the Model M may also make it less stable or impact its performance, resulting in injury if the chair tips over or is not controllable.
  • Page 10 • Read the instructions before attempting to use the battery charger. • Only use the original battery charger provided with the Model M. Use of any other charger may cause damage or injury and will void the product’s warranty. Please contact customer support if you need a replacement battery charger.
  • Page 11 Use of extension cords may result in damage and/or injury. • To reduce the risk of fire or electrical shock, do not leave the Model M plugged in and continuously charging for more than one week. Extended charging of the Model M may result in damage and/or injury.

  • Page 12: Cautions

    CAUTION Cautions • Be sure to fully charge the batteries before any initial use of the Model M. Failure to charge the new batteries may reduce the overall battery life. • To prevent the batteries from draining completely, charge the Model M at least once per month.

  • Page 13: Product

    ANUAL ODEL 3 Product Model M Components Figure 1. Model M Components Page 11...

  • Page 14: Arm And Seat Positions

    Battery Indicator Charger Port Brake Release Lever Arm and Seat Positions The Model M arms and seat can each be in two different positions (Figure 2). Figure 2. Model M Seat and Arm Positions Arm Down/Seat Back Arm Down/Seat Forward...

  • Page 15: Cushions

    ODEL Cushions The WHILL Model M is provided with a seat cushion. The seat base is compatible with seat cushions 16” wide and from 16” to 20” long. Please refer to the instruction manual provided with your cushion for warnings, maintenance, and use of the seat cushions.

  • Page 16: Dimensional Information

    -40 to 149 degrees F (-40 to 65 degrees C) Dimensional Information The RESNA standard (Section 15) requires disclosure of specification information in the format listed below. Table 3. Model M Dimension Item Specification 43” (1092mm) without feet Overall length 44.3”...

  • Page 17: Test Information

    Some of the testing required the use of a test dummy. In all cases, the test dummy used weighed 220 lbs. The test methods used were as specified in RESNA WC-1 Section 15. The test data are summarized below Table 4. Model M Performance Values Test Value ○...

  • Page 18: Operation

    • Do not use the device if there are broken components as you could be injured by sharp edges or exposure to moving parts. • Do not use the Model M if it has been exposed to excessive water, is damaged in any way, or requires service. Contact WHILL or reseller for service.

  • Page 19: Transfers Into And Out Of The Chair

    WHILL customer support immediately. Transfers into and out of the chair WARNING • The weight capacity of the Model M is 220 lbs. To avoid injury or Model M failure, do not exceed this weight. CAUTION • Be sure to check behind you for loose clothing or other material before moving the seat backwards.
  • Page 20 ANUAL ODEL Figure 3. Chair in the driving position Figure 4. Be sure the chair is on. If needed, turn on the chair by pulling the mode switch all the way towards you Figure 5. With the mode switch in the “S” Figure 6.
  • Page 21 ANUAL ODEL Figure 7. Pivot the footplate up out of the way Figure 8. Lower the control arms to the down if necessary. Transfer into the chair. position. Figure 9. If footplate was pivoted up, return it Figure 10. Turn the chair on then slide the to the horizontal position.

  • Page 22: Lap Belt

    Lap Belt WARNING For your safety, always fasten the lap belt when you are in the Model M. Failure to fasten the lap belt over your lap could result in injury if something occurs that causes you to fall out of the chair.

  • Page 23: Power Switch

    The power switch turns the chair on and off. Pull the switch towards you from the “S” (seat”) position to turn the power on or off. The switch is spring-loaded so it will return to the “S” position. When the power is on, the WHILL logo will light up (see Figure 12).

  • Page 24: Turning The Model M Off

    Model M has a short initialization cycle that will be interrupted if you move the directional controller when it is starting up. Doing so will result in an error code. If this occurs, turn off the Model M and then turn it back on, making sure not to touch the directional controller.

  • Page 25: Lights Showing Intermediate Charge Level

    A low battery level (less than 37%) is indicated by one remaining blue light. If the one blue battery light changes to red and the logo light flashes, this means the Model M is on reserve battery charge (less than 20%) and you should charge the device immediately.

  • Page 26: Speed Control

    ANUAL ODEL Figure 15. Lights indicating low and reserve battery charge levels If the device stops due to a dead battery and there is no immediate charging available, refer to section 4.9, “Moving the device without power”. INFORMATION A red light and blue light in combination indicate an error code. Speed Control The operating speed is controlled by both the speed settings and directional controller.

  • Page 27: Speed Control Through The Directional Controller

    The speed adjustment using the directional controller is just like the accelerator pedal of a car: higher pressure makes the Model M go faster, while less pressure on the directional controller will make the Model M move more slowly.
  • Page 28 ANUAL ODEL Figure 17. To drive the chair straight forward or backwards (left figure) move the directional controller forward or back (right figure). Move directional controller away from you to drive forward. Move it towards you to drive in reverse. Figure 18.

  • Page 29: Safety Check When Starting To Move

    ● Check that both rear tail lamps are on. ● Check the battery charge level: Make sure the Model M has enough charge in it to ● conduct your planned activities (see section 4.5 on Checking Battery Charge Level). Always start the Model M at the slowest speed setting (with the speed switch closest ●...

  • Page 30: Driving Conditions

    It is recommended that you leave the device in “S” mode when not driving the chair. Driving Conditions The Model M is designed with four wheel drive and should provide traction and stability in many conditions. However it is important to be aware of the limitations of the Model M.
  • Page 31 • Do not drive the Model M through water deeper than 1”. Doing so may damage the Model M components and make the Model M inoperable. • Do not operate the Model M on soft surfaces such as sand or mud. Doing so may cause you to become stuck and unable to move the Model M.
  • Page 32 ANUAL ODEL • Do not use the Model M to navigate objects taller than 3”. Doing so may cause the device to become unstable and tip over, resulting in damage and/or injury. The Model M is designed and tested for stability on obstacles less than 3” in height.

  • Page 33: Stopping And Parking

    Figure 22. Approach all obstacles and slopes at a slow speed and straight on Stopping and Parking The Model M uses four wheel drive. This means that when the Model M is not powered (either because the power is turned off or because the directional controller is not in use), all the wheels are locked and will not move.

  • Page 34: Brake Release Levers

    Note that if you have the Model M in freewheel mode and try to turn it on you will see an error code. This will occur with even one of the brakes released.

  • Page 35: How To Release The Electromagnetic Brakes

    • Before releasing the electromagnetic brakes, use stopping devices such as chucks or stops to prevent the Model M from rolling away. • Never park or transport a Model M that has a brake released. How to release the electromagnetic brakes To release the electromagnetic brakes, use the following steps: •...

  • Page 36: How To Engage The Electromagnetic Brake(S)

    ANUAL ODEL Figure 24. Close up of brake release lever The electromagnetic brakes are now released and the Model M is free to roll. Have someone manually push the Model M forward or backwards and verify that it rolls freely.

  • Page 37: Battery And Charging

    Use of extension cords may result in damage and/or injury. • To reduce the risk of fire or electrical shock, do not leave the Model M plugged in and continuously charging for more than one week. Extended charging of the Model M may result in damage and/or injury.

  • Page 38: Charger Specifications For Whill Model M

    • Do not carry the battery charger on the wheelchair. CAUTION • Be sure to fully charge the batteries before any initial use of the Model M. Failure to charge the new batteries may reduce the overall battery life. • To prevent the batteries from draining completely, charge the Model M at least once per month.
  • Page 39 ANUAL ODEL Short Circuit Protection Automatically stops charging when Protection Against Over Voltage output voltage is 5% over Vmax Automatically stops charging when Protection Against Over Current Output Current is 30% over rating current Power /On :RED Charging :Orange LED Indicator Full Charge :Green Protection: Red LED flash Batteries types that can be...

  • Page 40: Charging The Battery

    ④AC cable: not pictured, plugs into AC receptacle (1) Please charge the Model M by following the steps below: • Ensure the Model M is safely parked indoors in a well-ventilated room away from flames and sparks and has both its brakes engaged •...
  • Page 41 ANUAL ODEL • Connect the round DC plug ③ to the charger port on the Model M (Figure 26). The LED status indicator on the charger will turn orange when it is charging. • When the charging status indicator becomes a steady green light, the charging sequence has been completed.

  • Page 42: Battery Service Or Replacement

    The batteries are designed to be serviced or replaced only by technicians qualified by WHILL. Please do not attempt to replace the batteries on your own. If you feel that the battery needs replacement, please contact WHILL customer support.

  • Page 43: Emi Sources

    ANUAL ODEL o Report all incidents of unintended movement or brake release to WHILL, and note whether there is a source of EMI nearby. EMI Sources The sources of radiated EMI can be broadly classified into three types: 1. Hand-held compact transceivers (transmitters/receivers) with the antenna mounted directly on the transmitting unit.
  • Page 44 Table 6 Guidance and Manufacturer’s Declaration – Emissions The Model M is intended for use in the electromagnetic environment specified below. The customer or user of the Model M should assure that it is used in such an environment. Emissions Test Compliance Electromagnetic Environment –...
  • Page 45 Table 8 Guidance and Manufacturer’s Declaration – Immunity The Model M is intended for use in the electromagnetic environment specified below. The customer or user of the Model M should assure that it is used in such an environment. Immunity Test...
  • Page 46 (Watts) 0.01 0.12 0.12 0.23 0.38 0.38 0.73 For transmitters rated at a maximum output power not listed above, the recommended separation distance d in meters (m) can be estimated using the equation applicable to the Page 44...
  • Page 47 ANUAL ODEL frequency of the transmitter, where P is the maximum output power rating of the transmitter in watts (W) according to the transmitter manufacturer. NOTE 1: At 80 MHz and 800 MHz, the separation distance for the higher frequency range applies.

  • Page 48: Troubleshooting

    There is no service manual available to you for the WHILL Model M. To clean the Model M, wipe it with a soft cloth or with an anti-bacterial wipe. Never spray liquid directly on to the Model M as it could get inside the device and cause damage.

  • Page 49: Transport Option

    ANUAL ODEL It is recommended that users take the Model M to a WHILL-authorized reseller or WHILL- authorized service technician for an annual safety inspection of the device including general wear and tear of seating and tires. 10 Transport Option Determine if your wheelchair has the optional tie downs (securement points) installed.
  • Page 50 ANUAL ODEL Figure 28. Rear view of wheelchair showing transportation sticker and tie downs If the tie downs have not been installed on your wheelchair you will not see the symbol and you should never sit in the wheelchair when in a motor vehicle. The following warnings apply: WARNING •...

  • Page 51: Using The Transport Option

    The following warnings apply: WARNING • Please contact WHILL customer support with questions about using the wheelchair as a seat in a motor vehicle. • The wheelchair must only be transported in a vehicle that is approved for such purposes.
  • Page 52 • Sudden stops or motor vehicle accidents may damage your wheelchair. Do not used the wheelchair until inspected and tested by WHILL authorized service personnel. The structure or the wheelchair could be compromised or components broken that could make the wheelchair unsafe to operate or could otherwise injure you.
  • Page 53 ANUAL ODEL Figure 29. Front tie down point Each tie down is identified with the hook gage symbol: Figure 30. Tie down point marking Page 51...

  • Page 54: Proper Occupant Restraint

    ANUAL ODEL Proper Occupant Restraint The wheelchair provides for anchoring a pelvic-belt restraint that conforms with the requirements of RESNA WC-4 Section 19, Wheelchairs used as seats in motor vehicles and can be used in conjunction with a vehicle-anchored shoulder belt with standard lower- anchorage connector as a crashworthy three-point-belt restraint in motor vehicles.
  • Page 55 ANUAL ODEL For proper positioning: • Belt restraints should not be routed outside of the wheelchair or over the wheelchair arm supports and should not be held away from the body by wheelchair components or parts (Figure 32). • The belt restraint buckle of three-point belt restraints must be placed in contact with the occupant’s body and away from wheelchair components.

  • Page 56: Clear Zones

    ANUAL ODEL Figure 33. Pelvic belt restraints should make good contact with the front and sides of the body near the junctions of the thighs and pelvis and against the hips Clear Zones Clear (or clear-space) zones indicate the safe areas around the front and back of a secured wheelchair.
  • Page 57 ANUAL ODEL Figure 35. Side view of recommended front and rear clear zones (numbers in inches) The seated head height is estimated to range from 47” for a small adult female to 61” for a tall adult male. The following warnings are related to clearance zones: WARNING •...

  • Page 58: Symbols

    ANUAL ODEL 11 Symbols The following symbols can be found on the device or the device packaging. Symbol Meaning Warning. Indicates a hazardous situation that, if not avoided, could result in death or serious injury. Caution. Indicates a hazardous situation that, if not avoided, may result in property damage, minor injury, or both.
  • Page 59 ANUAL ODEL Caution. Indicates the need for the user to consult the instructions for use for important cautionary information such as warnings and precautions not presented on the medical device itself. Consult Instructions for Use CAUTION: Federal (USA) law restricts this device to sale by or on the order of a physician.
  • Page 60 ANUAL ODEL Shipping package shall be kept in an upright position Stacking of the shipping package is not allowed and no load should be placed on the package Contents of the shipping package are fragile therefore it shall be handled with care Shipping package shall be kept away from rain Surface unsuitable to sit on Surface unsuitable for stepping onto...
  • Page 61 ANUAL ODEL Page 61...

  • Page 62: Warranty

    In the event the distributor or reseller is no longer in business or has ceased to sell WHILL products, WHILL will provide a list of authorized repair companies. Please contact WHILL to obtain a current list of authorized repair companies.

  • Page 63: Customer Support

    ANUAL ODEL 13 Customer Support For any questions or concerns, please contact WHILL, Inc. Customer Support Email: support@whill.us Telephone: (844) 699-4455 Address: 285 Old County Rd # 6, San Carlos, CA 94070 Page 60...

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