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Huawei P8 Faq

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See also: User Manual
P8 FAQs
(GRA-L09 /GAR-UL00)
Author
LMT Team
Date
March 2015
HUAWEI TECHNOLOGIES CO., LTD.

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  • Page 1 P8 FAQs (GRA-L09 /GAR-UL00) Author LMT Team Date March 2015 HUAWEI TECHNOLOGIES CO., LTD.
  • Page 2 Notice The purchased products, services and features are stipulated by the contract made between Huawei and the customer. All or part of the products, services and features described in this document may not be within the purchase scope or the usage scope. Unless otherwise specified in the contract, all statements, information, and recommendations in this document are provided "AS IS"...
  • Page 3 Version Changed By Change Description Date V1.0 Fu Jing (employee ID: Completed the first draft. 2015-04-16 wx00276575) Liu Qiang (employee ID: 00163818) Zhang Ning (employee 00256055) V1.1 Fu Jing (employee ID: Updated the general FAQs. 2015-07-07 wx00276575) Liu Qiang (employee ID: 00163818)
  • Page 4 Contents 1 Wi-Fi and Bluetooth........................29 1.1 What can I do if the Bluetooth headset, Bluetooth car kit, or Bluetooth speaker fails to be searched or connected to my phone?..................................29 1.2 Why can't my phone automatically connect to the Bluetooth car kit after the Bluetooth car kit is enabled? ..... 29 1.3 Why can't I listen to music using the Bluetooth headset? ...................
  • Page 5 1.31 Why does my phone fail to connect to a public Wi-Fi network? ................38 1.32 Why does my phone fail to access the Internet after it is connected to the home Wi-Fi network? ......38 1.33 Why does my phone fail to access the Internet after it is connected to the public Wi-Fi network? ......39 1.34 Why does my phone fail to access the Internet after it is connected to a private Wi-Fi hotspot? ......
  • Page 6 1.73 Can I use the TalkBand B1 with the P8 for fast unlock? ..................49 1.74 Why is the volume in WeChat so small when the P8 is connected to the TalkBand B2? ......... 49 1.75 Why can't I answer calls using gestures? (Version B118 only) ................. 49 1.76 Will Signal+ display an icon in the notification panel? Why is it only displayed once? ..........
  • Page 7 4.21 Why is there light leakage around the battery cover after I turn on flash? ............... 58 4.22 Why isn't music paused when I answer calls? ......................58 4.23 Why isn't there a ringtone for incoming calls after I set the volume to the maximum? ..........58 4.24 What can I do if I can't use the snapshot function? ....................
  • Page 8 4.61 Why do the brightness and color change when I touch on the previewed photo? ............ 66 4.62 Why is the photo loaded slowly after I shoot it? ....................... 66 4.63 Why are there white dots on the photos taken against strong light? ................. 66 4.64 Why does the viewfinder have shadows or seem red when I am taking photos with flash turned on? .....
  • Page 9 4.102 How do I adjust the volume of the radio? ....................... 76 4.103 How do I add the location information to a photo? ....................76 4.104 How do I set a photo to display its shooting time and place? ................. 76 4.105 What can I do if the online video player is exited abnormally when I am watching an online video? ....
  • Page 10 4.142 How does the host phone control the shooting on the guest phone in Director Mode? .......... 87 4.143 Is the sound recorded by the guest phone or host phone when the screen of the guest phone is displayed on the host phone? ..................................
  • Page 11 4.194 Can I take macro photos with the camera? Does the camera support automatic and manual focus? ....103 4.195 Huawei Music: How does the one-touch HD audio feature work? If the audio quality is poor, how can I improve it? ....................................
  • Page 12 5.13 Why can't I answer or reject phone calls? ....................... 109 5.14 When I import contacts, why does the number of contacts decrease? ..............109 5.15 Why are some calls merged and some calls recorded on separate lines in the call log after merging two instances of the same contact? ................................
  • Page 13 5.54 How can I set the contact storage location? ......................118 5.55 How can I set the blacklist of the incoming calls? ....................118 5.56 Why can't I hear the voice of another party during a call? ..................118 5.57 How can I bar the international calls? ........................118 5.58 How do I return to the call screen? .........................
  • Page 14 6.12 What do I do if I am unable to open USB debugging? ................... 125 6.13 What do I do if my phone will not connect to a computer when in USB debugging mode? ........125 6.14 How do I check the remaining space in the phone's internal storage and microSD card? ........125 6.15 How do I find the default storage location of my files? ..................
  • Page 15 8.9 What can I do if the GPS positioning is inaccurate? ....................133 8.10 How can I enable the GPS? ............................ 133 8.11 How do I use the GPS on my phone? ........................133 8.12 How can I use the GPS with an offline map? ......................134 8.13 What are LBS? ................................
  • Page 16 9.22 Why does my phone's frame seem bumped after I use it for a while? ..............141 9.23 How do I take out the SIM card tray without the eject tool? .................. 141 9.24 Why do I have to push the SIM card tray really hard for it to come out? ............... 141 9.25 Why does the camera decoration rub against my hand? ..................
  • Page 17 10.22 Where are the multimedia message attachments saved? ..................152 10.23 How do I configure email settings? ........................152 10.24 Can I view emails when no Internet connection is available on my phone? ............153 10.25 How do I synchronize contacts and calendar events? ................... 153 10.26 Why can't I change the ringtone and vibration settings of my email? ..............
  • Page 18 11.20 Why can't I connect my phone to an OTG cable? ....................168 11.21 Why can't I connect my phone to a USB drive using an OTG cable? ..............168 11.22 Can I connect my phone to a mouse or a keyboard using an OTG cable? ............168 11.23 Why can't I transfer files to another Bluetooth device that I've already paired with? ...........
  • Page 19 12.2 Why can I see some horizontal lines under lights when the screen is turned off? ..........176 12.3 Why can't my screen respond properly when I swipe on the screen to unlock it? ..........176 12.4 Why does my phone automatically open applications or display screens when I am using the phone while it is charging? ..................................
  • Page 20 12.45 Why does the screen turn red for an instant when I turn it off? ................189 13 System settings ........................190 13.1 What can I do if I can't find English words in my words in Huawei Swype? ............190 13.2 Why aren't there shortcut number buttons on the keypad of Huawei Swype? ............190 13.3 What can I do if I can't use a newly installed text input method? ................
  • Page 21 13.33 How do I free up internal storage space? ......................197 13.34 How do I adjust the screen brightness? ......................... 198 13.35 How do I turn on or off airplane mode? ........................ 198 13.36 How do I restore my phone to its factory settings? ....................198 13.37 How does my phone enter or exit safe mode? ......................
  • Page 22 13.75 How do I change the magazine unlock wallpapers? ..................... 205 13.76 Why does my phone automatically change wallpapers? ..................205 13.77 How can my phone not display the badge of the icons on the home screen? ............205 13.78 Can the app icons on the home screen automatically align with each other? ............206 13.79 Why can't the home screen circularly slided? .......................
  • Page 23 13.114 What is TalkBack and how do I activate it? ......................216 13.115 What is the high contrast text feature and how do I use it? ................. 216 13.116 What is the maximum voice wakeup range? ....................... 216 13.117 Does my phone support driving mode? ......................217 13.118 How can I customize the Touchplus shortcuts? ....................
  • Page 24 14.17 How do I disable the traffic notification function? ....................225 14.18 How do I disable the permission prohibition notifications? ................. 225 14.19 Why are calls ended when I press the power button? ................... 225 15 Battery, charging, and power consumption ............... 226 15.1 Why does it take a long time to charge my phone? ....................
  • Page 25 16.1.14 Why can't I answer calls when playing a game or watching a video in full screen mode? ........ 236 16.1.15 Why other handset can not hear P8 When P8 calling with it using Viber? ............236 16.1.16 Why Line will exit abnormally .......................... 236 16.2 System apps ................................
  • Page 26 16.3.19 How do I add or delete the app shortcut in the simple home screen mode? ............242 16.3.20 How do I search for an app on my phone? ......................242 16.3.21 How do I close the suspend window pushed by the app? .................. 242 16.3.22 I locked some apps to prevent them from being closed by my phone.
  • Page 27 19.9 How do I turn on the scientific calculator? ......................250 19.10 How do I quickly move icons to different home screens? ..................250 19.11 Why does the calculator still rotate after I set my phone's screen orientation? ............. 250 19.12 Why can't the icons align with each other after I enable the shake gesture for aligning icons? ......
  • Page 28 19.44 Speech awareness ..............................259 19.44.1 What is speech awareness? ..........................259 19.44.2 Do all Huawei phones support the speech awareness function? ................ 259 19.44.3 How do I use the speech awareness function? ....................259 19.44.4 What are differences between standard wakeup keywords and customized wakeup keywords? ...... 260 19.44.5 Why can I wake up my phone while my friend can't? ..................

  • Page 29: Wi-Fi And Bluetooth

    Restore the Bluetooth device and your phone, and reconnect your phone to the Bluetooth device. It is also recommended that you visit Huawei's official website and forums to search for solutions that are provided by other users. 1.2 Why can't my phone automatically connect to the...

  • Page 30: Why Can't I Listen To Music Using The Bluetooth Headset

    1.3 Why can't I listen to music using the Bluetooth headset? Check whether your Bluetooth headset supports music playback. Generally, monaural Bluetooth headsets in the market don't support music playback over Bluetooth. Go to Settings > Bluetooth, in the available devices list, check whether the Bluetooth headset has been connected to your phone.

  • Page 31: Why Can't I Hear The Navigation Sound Using The Bluetooth Car Kit

    Settings. To correctly use Bluetooth 4.0 BLE: Download the app corresponding to the BLE device from Huawei App Center and install the app on the phone. Open the app and search for the BLE device. After the BLE device is located, connect it.

  • Page 32: Why Is The Connection To The Wi-Fi Network Interrupted

    1.11 Why is the connection to the Wi-Fi network interrupted? Use your phone near the router. If this often happens, restart your phone and the router. 1.12 Why can't I enable Wi-Fi? In Settings, turn off Wi-Fi and then turn it back on to check whether the problem is solved. If not, turn on airplane mode and turn it back off and then restart the phone to check whether Wi-Fi can be turned on normally.

  • Page 33: Why Does The Download Task Over A Wi-Fi Network Stop After The Screen Turns Off

    1.15 Why does the download task over a Wi-Fi network stop after the screen turns off? Measures are taken to save power of the phone, so that the download task is stopped when the screen turns off. To continue the download task, perform the following steps: Go to Settings >...
  • Page 34 Touch Always.

  • Page 35: Why Can't My Phone Obtain An Ip Address

     Check whether other devices are transmitting massive data traffic, for example, using Huawei MediaQ to watch TV or using the laptop to download movies. If yes, properly arrange the network resources.  Use the SpeedTest or similar software to test the Wi-Fi rate.

  • Page 36: Why Doesn't The Bluetooth Headset Have Any Sound

    1.20 Why doesn't the Bluetooth headset have any sound? Check whether the phone and the Bluetooth headset are connected. Check whether the Bluetooth headset doesn't generate any sound in calls or can't play music. If the music can't be played, check whether the Bluetooth headset supports music playback.

  • Page 37: Why Does The Wi-Fi Switch Become Unavailable

    If no hotspot is found, restart your phone. If the phone still fails to locate any hotspot, take your phone to an authorized Huawei service center to check the hardware. 1.25 Why can my phone scan the Wi-Fi hotspot only near the router? You can restart your phone to check whether the problem can be solved.

  • Page 38: Why Can't My Phone Successfully Connect To The Hotspot Due To Authentication Failure

    1.28 Why can't my phone successfully connect to the hotspot due to authentication failure? Check whether you have entered a correct password. Pay special attention to special characters in Chinese or English. You are suggested to select Show password (the eye icon at the right part of the password input box) to check whether the entered password is correct.

  • Page 39: Why Does My Phone Fail To Access The Internet After It Is Connected To The Public Wi-Fi Network

    Wi-Fi hotspot? Check whether other devices are using the network at the same time, for example, using Huawei MediaQ to watch TV or using the laptop to download movies. If yes, properly arrange the network resources.

  • Page 40: Why Does My Phone Keep Disconnecting And Then Reconnecting To A Wi-Fi Network

    1.37 Why does my phone keep disconnecting and then reconnecting to a Wi-Fi network? Please ensure you are within range of the router. If the Wi-Fi signal is weak, you may need to use a wireless repeater. If you continue to experience network drops, please restart your router and/or phone.

  • Page 41: What Files Can Be Transmitted Using Bluetooth

    1.45 What protocols are used by Bluetooth functions? The protocols used by various Bluetooth functions of Huawei phones are as follows: HFP (making calls), HSP (making calls), A2DP (playing music), AVRCP (controlling music playback), OPP (file transmission using Bluetooth), PBAP (synchronizing contacts), MAP...

  • Page 42: Does My Phone Support Bluetooth Aptx

    Wi-Fi.  Update your phone to the latest firmware version  Search the reference solution on the Internet.  If the problem persists, provide the information such as headset model, application scenario, and software version to Huawei after-sales service hotline.

  • Page 43: Why Can't The Bluetooth Headset Display Its Battery Level

    1.51 Why can't the Bluetooth headset display its battery level? Certain headsets don't support the display of battery level, which has nothing to do with your phone. 1.52 What is Wi-Fi+? When you activate the Wi-Fi+ feature on EMUI 3.1, your phone will carry out connectivity tests on the available Wi-Fi networks, which may increase Wi-Fi data usage.

  • Page 44: When Wi-Fi+ Is Enabled, Why Doesn't My Phone Switch To A Mobile Data Connection When The Wi-Fi Signal Strength Is Weak

    1.56 When Wi-Fi+ is enabled, why doesn't my phone switch to a mobile data connection when the Wi-Fi signal strength is weak? When you are connected to a Wi-Fi network with a poor signal, Wi-Fi+ will automatically switch to a known Wi-Fi network with a better signal that you previously used to access the Internet (if available).

  • Page 45: How Can I Set Up A Connection Between My Phone And B2

    Bluetooth icon on the screen; when the icon starts blinking, enable the Bluetooth on the phone and select HUAWEI B2-XXX in the Bluetooth list of the second phone. (Note: At this time, the B2 is disconnected from the first phone. You can select HUAWEI B2-XXX in the Bluetooth list of the first phone.

  • Page 46: The Wrist Band Is Connected To Two Phones

    If the disconnection exceeds 20 min, the wrist band automatically disables the Bluetooth function to save power. After the wrist band re-enters the Bluetooth coverage area of the phone, you can press the side button on the wrist band to awaken the Bluetooth function, so that the wrist band can connect to the phone.

  • Page 47: Why Do The B2 And My Phone Occasionally Keep Automatically Disconnecting From Each Other

    1.64 Why do the B2 and my phone occasionally keep automatically disconnecting from each other? If this problem occurs, check whether the Wi-Fi function is enabled on the phone. Generally, this problem occurs when the Bluetooth function and the Wi-Fi function are enabled at the same time.

  • Page 48: Why Does The B2 Smart Unlock Function Sometimes Fail To Work Properly

    You can locate your phone using the wrist band on the condition that your wrist band and the phone are successfully connected and the Huawei Wear app is running. Press and hold the side button on the wrist band for 3s to enter the menu screen.

  • Page 49: Why Can't I Hear The Voice Messages In Wechat When My B2 Is Connected To My Phone

    The TalkBand B2 does not allow you to change the volume in WeChat. Please disable Bluetooth between the P8 and the B2 when using the voice chat feature in WeChat (this is a TalkBand issue and is not a problem with your phone).

  • Page 50: When I Flick Down From The Status Bar And Touch The Wi-Fi Icon, Why Is Wi-Fi Enabled Slowly

    The icon is only displayed once and will not be displayed again even after you enable Signal+ later or restart your phone. The icon will only be displayed in the notification panel again if you restore your phone to factory settings. The icon is only displayed once, to avoid bothering users.

  • Page 51: Skytone

    Skytone 2.1 Does my phone support Skytone? No, currently your phone does not support Skytone, but you can keep an eye on your phone's new updates, Huawei's official website, or Huawei fans forum.

  • Page 52: Smart Cover

    3.2 What can I do if my phone accidentally identifies the leather case and turns off the screen? Use the leather case provided by Huawei only. The Hall sensor installed on your phone is capable of identifying the opening and closing of the leather case. However, this function can only work properly for the leather case provided by Huawei.

  • Page 53: Why Can't I Operate My Phone On The Transparent Plastic Sheet After My Phone Is Attached With A Leather Case

    Note that the touchscreen may be not sensitive to your operations. It is recommended that you use the officially customized leather case that can be purchased from Huawei's official website. 3.6 How do I change the clock style? Please check if smart cover mode is enabled.

  • Page 54: Camera, Music, And Video

    Camera, music, and video 4.1 Why is the DTS effect not obvious? Use a headset for better sound effect when you are playing songs. 4.2 Why can't I view photos I have taken before after I open the camera by double pressing the volume down button? You may have set a security lock for your screen, which prevents you from viewing the photos you have taken for the purpose of privacy protection.

  • Page 55: Why Can't The Headset Provided With Iphone Work Properly For My Phone

    Check whether your phone displays the headset icon after you connect the headset to your phone. If the problem persists after you replace the headset, go to an authorized Huawei service center and check the headset. 4.9 Why does smearing occur when I view photos in full screen from the Pictures folder in Gallery? In Gallery, photo previews are displayed, which will be clearer after region decoding.

  • Page 56: Why Is Music Automatically Opened After I Inserted A Headset To My Phone

    Huawei may not be compatible with your phone (resulting in microphone short circuit). It is recommended that you use the headset produced by Huawei. If you are using the headset produced by Huawei and the headset is faulty, take it to a maintenance outlet for check.

  • Page 57: Why Is The Sound Not Stable When I Play Songs In Speaker Mode At A Small Volume (Two To Three Bars)

    4.16 Why is the sound not stable when I play songs in speaker mode at a small volume (two to three bars)? Your phone is designed this way to bring you a better music experience. The sound details are ensured even when you are playing songs at a small volume. However, your ear is so sensitive to sounds that the changes of sounds at a small volume can also be sensed, which is a normal phenomenon.

  • Page 58: Why Is There Light Leakage Around The Battery Cover After I Turn On Flash

    4.21 Why is there light leakage around the battery cover after I turn on flash? To achieve a more crystal-like visual experience, your battery cover is attached with a transparent PET film that has a light guide effect. Therefore, when you turn on flash, there may seem light leakage around the battery cover, which doesn't affect your camera's functions.

  • Page 59: Why Does It Take Longer To Focus When I Take Photos At A Short Distance From The Object Than When I Take Photos At A Long Distance From The Object

    4.27 Why does it take longer to focus when I take photos at a short distance from the object than when I take photos at a long distance from the object? Generally, users take photos one meter away from the object, so by default, your phone starts scanning from the distant area.

  • Page 60: Can I Modify Watermark Images

    4.32 Can I modify watermark images? Yes, but you can only modify the several pre-installed watermark images by swiping left and right on the screen. You can edit the watermark texts but can't change the watermark orientation. 4.33 Why do I see a gap when I tilt my phone and look into it through the flash lens? The flash center overlaps with the lens optical center, which doesn't affect the performance.

  • Page 61: Why Is The Image On The Viewfinder Blurred Until 2 To 3 Seconds After I Open The Camera

    4.38 Why is the image on the viewfinder blurred until 2 to 3 seconds after I open the camera? When the camera is turned off, it focuses at an infinite distance. After you turn on the camera, it will wait until the viewfinder becomes stable to start focusing. This process takes 2 to 3 seconds.

  • Page 62: Why Do The Photos I Take With Flash On Have Red Eyes Or Bright Spots

    4.43 Why do the photos I take with flash on have red eyes or bright spots? If the environment brightness level is low, pupils of human eyes dilate, and the light of the flash passes into the eye through the pupil and reflects off the fundus at the back of the eyeball and out through the pupil, resulting in the red-eye or bright spot effect, which is a normal phenomenon.

  • Page 63: Why Do The Photos I Take With Flash On Have Color Cast

    If the problem persists after you have wiped the lens clean, please use a PC cover purchased from Huawei's online store. 4.49 Why is the focusing slow when I take photos in all-focus mode? When you use the rear camera to take photos in all-focus mode, your phone takes a photo at each focal length to enable you to change the focus position by touching the photo.

  • Page 64: Why Does The Video Recording Suddenly Stop

    4.50 Why does the video recording suddenly stop? The recorded video file's size may exceed 4 GB. 4.51 Why do the photos taken on some scenes appear bright while the photos taken on other scenes have obvious bright and dark contrast? Your phone employs the high dynamic range imaging (HDR) technique.

  • Page 65: Why Are The Photos Blurred

    Wait for a while and try again. Check that scanning software is disabled. Otherwise, the flash can't be used. If the problem persists, contact Huawei technical support or take your phone to an authorized Huawei service center. 4.55 Why are the photos blurred? The camera lens may be dirty.

  • Page 66: Why Do Some Areas Of The Photo In Preview Mode Seem Red

    4.58 Why do some areas of the photo in preview mode seem red? The size of your phone's camera module is small. In some light scenarios, the light incidence angles are different, and some areas of the photo may have color differences, which is a normal feature of the camera module.

  • Page 67: Why Does The Viewfinder Have Shadows Or Seem Red When I Am Taking Photos With Flash Turned On

    4.64 Why does the viewfinder have shadows or seem red when I am taking photos with flash turned on? The preview effect of the shooting application is not set to the optimal, which doesn't affect the actual image quality of your photos. 4.65 If my phone has no microSD card installed, can I take photos or shoot videos? Yes if your phone has sufficient internal storage space because the photos will be saved to the...

  • Page 68: How Do I Edit Photos Or Videos? Can I Add A Frame To A Photo

    4.68 How do I edit photos or videos? Can I add a frame to a photo? Editing photos: While browsing photos, touch a photo and select the edit icon that appears beneath. You can then rotate or crop the photo. Your phone offers basic video editing features.

  • Page 69: Why Does My Gallery Display Only The Photos I Have Taken

    4.75 Why does my gallery display only the photos I have taken? Touch List at the bottom of the gallery to view photos from other folders. 4.76 Will my phone stop playing streaming media when a call comes in? If yes, will it resume playing when the call ends? Your phone stops playing streaming media when you have an incoming call.

  • Page 70: Why Can't Audio Control Of My Camera Function Properly

    4.80 Why can't audio control of my camera function properly? You need to enable the audio control function from Camera > Menu > Settings > Audio control. 4.81 Why doesn't the photo file name contain .pdf after I saved it in PDF format? The file name extension .pdf will be automatically added after you save the photo, but it is invisible to you.

  • Page 72: Why Are There No Sounds When I Play Videos In Mkv Format

    4.84 Why are there no sounds when I play videos in MKV format? Your phone doesn't support audio in AC-3 and EC-3 formats due to patent restrictions. 4.85 How do I set the microSD card as my default save location for photos and videos? On the viewfinder, touch the menu icon in the upper right corner then Settings.

  • Page 73: How Do I Display Lyrics In Sync With The Songs I Play

    If you install other music players than Huawei Music on your phone, you may not be able to control the music player by using the headset. For details, contact the application developer.

  • Page 74: What Can I Do If The Photos I Take Are Blurred And Dark

    Select a shooting mode suitable for the shooting scene and adjust the camera parameters to obtain optimal photo clarity. If the problem persists, contact Huawei technical support or take your phone to an authorized Huawei service center. 4.93 How do I adjust the sizes of the photos I take? The photo size is related to the resolution that your phone's camera supports.

  • Page 75: What Can I Do If The Sound Quality Of The Songs I Play In Speaker Mode Is Bad

    Open another video to check whether the video player is problematic. Restart your phone and try again. If the problem persists, contact Huawei technical support or take your phone to an authorized Huawei service center. 4.97 What can I do if the sound quality of the songs I play in speaker mode is bad? Do not press the battery cover when you are playing music in speaker mode.

  • Page 76: How Do I Set The Radio To Turn Off At A Scheduled Time

    4.101 How do I set the radio to turn off at a scheduled time? On the radio screen, touch the menu icon in the upper right corner. Touch the icon at the bottom of the screen to set a time for the radio to turn off. 4.102 How do I adjust the volume of the radio? On the radio screen, press the volume up button to increase the radio's volume and press the volume down button to decrease the radio's volume.

  • Page 77: Why Can't I Shoot Panoramic Photos

    4.107 Why can't I shoot panoramic photos? When shooting panoramic photos, follow the onscreen instructions to steadily and slowly move your phone. If you move your phone too fast or the shooting direction is not correct, the shooting may fail. 4.108 How do I take macro photos? Open the camera app and bring your phone's camera close to an object.

  • Page 78: How Do I Turn On Flash When Shooting Photos

    4.114 How do I turn on flash when shooting photos? When you set the flash to auto mode, if the environment is too dark, the flash will automatically turn on. When you set the flash to be always turned on, the flash will be always turned on regardless of the environment.

  • Page 79: How Do I Find The Photos And Videos On The Microsd Card After They Are Lost

    4.120 How do I find the photos and videos on the microSD card after they are lost? Files that are lost when the Android system is running due to exceptions (such as program exceptions or exceptional power offs) will be collected to the LOST.DIR folder. Change the file extension to .jpg to view the lost photos.

  • Page 80: Why Are The Photos I Take Using Light Painting In Hand Held Mode Are Blurred

    4.124 Why are the photos I take using Light painting in hand held mode are blurred? Light painting adopts the method of long exposure and multi-frame integration. In hand held mode, you hand may shake a little, affecting the imaging effect. It is recommended that you use a tripod to facilitate your shooting.

  • Page 81: How Do I Take Good Photos Using Tail Light Trails Mode Of Light Painting

    4.126 How do I take good photos using Tail light trails mode of Light painting? It is recommended that you take photos on a tall building or bridge at night where cars are moving fast. Check that the shooting time can't be too long. Do not be too close to the object for two reasons.

  • Page 82: How Do I Use Director Mode

    Host and guest phones are connected to the same Wi-Fi network. Set other phones as guest phones. Note that only the P8 can be the host phone. After enabling Director Mode on other phones, join the group and connect to the host phone.

  • Page 84: What Can I Do If The Screen Freezes When I Am Using Director Mode

    In Director Mode, you can edit videos and add music and titles to decorate your videos. 4.132 What can I do if the screen freezes when I am using Director Mode? If the screen freezes in Director Mode after the host and guest phones are connected, perform the following: Shorten the distance between the host and guest phones.

  • Page 86: What Can I Do If The Guest Phone Can't Connect To The Host Phone

    4.134 What can I do if the guest phone can't connect to the host phone? Turn Wi-Fi off and turn it back on on both the host and guest phones. 4.135 How do I view videos taken in Director Mode? You can view and play the videos in the Director Mode application and Gallery.

  • Page 87: Can I Use Director Mode To Shoot Videos When My Phone's Battery Level Is Low

    4.138 Why can't other phones create groups in Director Mode? Only the P8 can be the host phone and create groups in Director Mode. However, we are considering adding such a feature to other new phones. 4.139 Why does my phone generate heat after I use...

  • Page 88: Is The Sound Recorded By The Guest Phone Or Host Phone When The Screen Of The Guest Phone Is Displayed On The Host Phone

    4.143 Is the sound recorded by the guest phone or host phone when the screen of the guest phone is displayed on the host phone? The sound is recorded by the guest phone. 4.144 Why does the original sound disappear when I add background music in Director Mode? It is designed this way.

  • Page 89: Why Is The Photo Taken Using Perfect Selfie Reverse Compared To The Preview

    4.151 How many stabilization axes does the phone's camera have? Phone cameras (including the P8) use 2-axis stabilization technology. This is mainly due to size limitations. 4.152 Why can't the stabilization function work properly on a bus or in the subway? This is normal.

  • Page 90: Why Is The Viewfinder Blurred When I Am Shooting A Moving Object

    4.154 Why is the viewfinder blurred when I am shooting a moving object? The OIS feature of your camera compensates the shaking of your phone but not the movement of the object. Therefore, if the object moves, the image may be blurred. 4.155 Why are the photos still blurred even if my phone is provided with a OIS camera? The OIS feature of your camera compensates the shaking of your phone but not the movement...

  • Page 91: Can I Edit The Watermarks In Watermark Mode

    4.159 Can I edit the watermarks in watermark mode? You can edit some watermarks. When replacing a watermark, if you find the dotted-line frame blinking, you can edit that part. 4.160 How can I use Light painting? Light painting is a new function of the EMUI 3.1 system, enabling you to achieve good photos at night or when you are shooting a moving object.

  • Page 92: What Are The Differences Between The Video Shooting In Director Mode And That In Normal Mode

    4.165 What are the differences between the video shooting in Director Mode and that in normal mode? In Director Mode, you can switch between the shooting images of the four phones (one host phone and three guest phones). 4.166 How do I shoot better photos using time-lapse mode? Time-lapse mode is able to display the dynamic changes of objects that you have captured using a long time in a shorter time.

  • Page 93: Why Is Music Played By Two Music Apps At The Same Time After I Pressed The Headset Button

    4.171 Why is music played by two music apps at the same time after I pressed the headset button? After you enable Smart headset control, if you use multiple music apps to play music, the headset button controls the music app that is the first to be started. To prevent two music apps from running simultaneously, touch Recent and select the music app you want to close from the background app list.

  • Page 94: How Do I Adjust The Speed For Time-Lapse Mode

    4.174 How do I adjust the speed for time-lapse mode? In the EMUI 3.1 system, you can't adjust the shooting or playback speed in time-lapse mode. 4.175 Can I adjust the focal length in time-lapse mode? No. After you start shooting a video, the focal length must remain unchanged. 4.176 Why are the photos taken using Light painting white? In the EMUI 3.1 system, there are four modes available in Light painting.

  • Page 95: Can I Customize The Shooting Words For Audio Control

    4.177 Can I customize the shooting words for audio control? No. You can only use the shooting words that are provided on the audio control settings screen of your camera. 4.178 How do I customize the shooting parameters of Super night mode? In the EMUI 3.1 system, touch >...

  • Page 96: Why Can't Object Recognition Work Properly

    4.179 Why can't Object recognition work properly? Check the following:  Your phone is connected to a mobile network or Wi-Fi network.  The object is clear enough for recognition.  The whole object is circled on the Object recognition screen. Object recognition requires network data.

  • Page 97: What Can I Do If Albums Can't Be Displayed In Coordinate Format

    4.181 What can I do if albums can't be displayed in coordinate format? Check that GPS tag is enabled. To enable GPS tag, on the viewfinder, touch then Settings.

  • Page 99: How Do I Recover The Hidden Applications

    4.182 How do I recover the hidden applications? On the home screen, touch the screen with two fingers together and then separate them to display the Hidden applications screen. Touch then the application you want to recover, and touch OK. 4.183 What are the functions of Color correction? Color correction is designed for users that have dyschromatopsia.

  • Page 101: Does My Phone Support Smart Headset Control

    Yes. 4.186 Can I use Smart headset control to control other music players? No. Smart headset control is only applicable to Huawei Music. 4.187 Why do sounds come out from only one side at the bottom of my phone? Your phone provides only one speaker, which is located on the left at the bottom of your phone (with holes).

  • Page 102: Can I Use The Active Noise Reduction Headset For My Phone

    All Huawei phones use CTIA headset jacks. If you try to use OMTP headsets with your phone, you may experience the above issue. CTIA headsets are identifiable by their white insulating ring.

  • Page 103: Can I Take Macro Photos With The Camera? Does The Camera Support Automatic And Manual Focus

    Once focused, touch and hold the viewfinder and a focus and light meter frame will appear. Drag the frame to adjust the focus manually. 4.195 Huawei Music: How does the one-touch HD audio feature work? If the audio quality is poor, how can I improve it? The application will search for a higher-quality audio stream to replace the current one.

  • Page 104: Why Can Videos Captured In Director Mode Only Be Stored In The Phone's Internal Storage

    Huawei has optimized the camera's color saturation settings based on research and field studies. We compared the color performance of the P8 with the iPhone 6 in a number of scenarios. The P8 came out on top, especially for outdoor shots or photos taken in shopping...

  • Page 105: How Do I Know If The Noise-Reduction Headset Has Charging Problems

    4.202 How do I know if the noise-reduction headset has charging problems? The switch on the headset has two states: ON/OFF. In ON mode: When charging, the indicator is orange; when charged the indicator is green; when not charging, the indicator is green; when the headset has no battery, the indicator will switch off.

  • Page 106: Calls And Contacts

    Calls and contacts 5.1 Can I activate quick calling if I touch and hold the volume button on my Bluetooth headset? Yes, the result is the same as when you touch and hold the call button on your Bluetooth headset. 5.2 Why can't I use quick dialing to make a call when I have a SIM card inserted? 1.

  • Page 107: Why Can't I Make A Call Or Why Do Calls Disconnect Even Though I Have Good Signal Reception

    5.5 Why can't I make a call or why do calls disconnect even though I have good signal reception? A number of factors affect phone calls. These include both the strength and the quality of the signal (such as signal interference). It could also be due to limited network resources. Usually, if you cannot make a call or your call disconnects, it is probably due to limited network resources.

  • Page 108: What Do I Do If I Hear Static Or Sounds Like "Zzzzz" From Electrical Interference When I Make Calls

    5.9 What do I do if I hear static or sounds like "zzzzz" from electrical interference when I make calls? When the problem appears, if the sounds are choppy and interrupted, it is probably electrical interference. Solve this in the following ways: −...

  • Page 109: When Receiving A Call, Why Does Pressing The Power Button Stop The Incoming Call From Ringing

    According to general conventions, swiping right receives calls and swiping left rejects calls. In contrast, to receive calls on Huawei phones, please touch the middle button and swipe toward the green icon (the receive call icon). This method of operation is unique to Huawei phones.

  • Page 110: Why Doesn't My Phone Display The Contact Photo For Incoming Calls Even After I Have Set The Contact Photo

    Settings, your phone ringtone decreases after you pick up your phone. To prevent the phone ringtone from decreasing when calls come in, disable Pick up to reduce ring volume. If the problem persists, take your phone to an authorized Huawei service center to check whether your phone has a quality problem.

  • Page 111: What Can I Do If My Phone's Music Playback Volume In Speaker Mode Is Small

    Try playing other loud songs, such as Huawei Tune, to check whether the volume of the song itself is small. If the problem persists, take your phone to an authorized Huawei service center.

  • Page 112: Why Do I Hear Noise In The Downlink During A Phone Call In The Handsfree Mode

    Huawei service center to check whether your phone has a quality problem. 5.28 Why is my phone powered off when I press the power button? Check whether the power button is stuck. If yes, take your phone to an authorized Huawei service center. 5.29 Why can't I create a contact photo? Temporarily, setting photos for contacts in the SIM card is not supported.

  • Page 113: Where Are The Call Recordings Saved

    5.32 Where are the call recordings saved? On the call screen, touch [more] then [Recorder] to record the call. After the recording is finished, a message will be displayed indicating the save location of the recording. You can record your calls in the AMR format. Call recordings are saved in the Record folder under Files >...

  • Page 114: Why Doesn't A Contact Appear In My Phonebook After Successfully Adding The Contact Using The Dialer

    5.36 Why doesn't a contact appear in my phonebook after successfully adding the contact using the dialer? Check whether the Contacts to display settings in your contact list are correct. 5.37 Why does my phone suddenly dial a number? By default, the quick calling function is enabled. When the screen is off, you can press and hold the volume down button and speak the contact name after hearing the prompt tone.

  • Page 115: How Can I Record A Phone Call

    5.41 How can I record a phone call? On the call screen, touch the recording icon to start recording. Touch the recording icon again to stop recording. Recorded files are saved by default to the 'record' folder in Files. Not all phone models support the call recording function. Recording a call without the other party's permission may constitute a violation of local laws and regulations.

  • Page 116: How Can I Delete The Pre-Installed Ringtone

    SIM card? Go to the contacts list, touch Import/Export > Export > Export to Card 1 > Phone (Huawei Cloud+sync off) in the menu. Follow the onscreen instructions to export contacts from your phone to the SIM card. Then, insert the SIM card to another phone. Go to the contacts list, touch Import/Export >...

  • Page 117: How Do I Assign A Unique Ringtone For A Contact Or Contact Group

    5.48 How do I assign a unique ringtone for a contact or contact group? Ringtones can't be assigned for contact groups currently. To set ringtone for contacts, go to the contact information screen and touch Ringtone. You can select a preset ringtone or music saved in your phone memory for the contact. 5.49 How do I assign a photo to a contact? ...

  • Page 118: How Can I Set The Contact Storage Location

    The phone of the peer party may not have signals temporarily or enables the call silence function. You can end the call and then call again. Hardware faults such as the defective receiver also can cause this problem. Contact Huawei technical support or take your phone to an authorized Huawei service center.

  • Page 119: How Can I Forward The Unanswered Calls To Another Phone Number

    5.61 How can I forward the unanswered calls to another phone number? On the Dialer screen, touch the option menu. Go to Call settings > Call forwarding settings > Forward when unanswered. Enter the number for receiving the forwarded call and touch Activate.

  • Page 120: How Do I Delete Intercepted Call And Sms Logs

    5.67 How do I delete intercepted call and SMS logs? Go to Phone Manager > Harassment filter. Touch Messages or Calls and then touch Clear. 5.68 How do I quickly mute the incoming call? When a call is coming, you can quickly mute it by pressing the volume button or power button.

  • Page 121: Why Do Contacts From Im Apps Such As Wechat Appear As Separate Contacts

    5.74 Why do contacts from IM apps such as WeChat appear as separate contacts? You can sync contacts from IM apps such as WeChat to your contacts list. However, due to the limitations of the merging algorithm, WeChat contacts can't be merged with your phone contacts.

  • Page 122: Why Are The Imported Contacts Garbled

    5.79 Why are the imported contacts garbled? This problem is caused by incompatible encoding format of the contacts and the system. You are suggested to import the contacts in .vcf format. To solve this problem, perform the following steps: Export the contacts in the attached contact application of the old phone to a .vcf file in the storage card.

  • Page 123: Storage And File Management

    Storage and file management 6.1 After tethering the phone, why does my computer lose Internet connectivity? Please ensure you have turned on mobile data, or that your phone has another way to access the Internet. Go to Settings > More > Tethering & portable hotspot and enable USB tethering. Ensure that the USB cable is connected properly.

  • Page 124: When Starting A Usb Flash Disk Update, Why Are Some Files Copied At The Beginning Of The Update Process

    Ensure you use the standard USB cable that ships with the phone. If you are using the standard cable, it is recommended that you try another Huawei cable to determine if your cable is faulty.

  • Page 125: What Do I Do If No Notification Pops Up On My Phone After Connecting It To A Computer

    6.10 What do I do if no notification pops up on my phone after connecting it to a computer? If no notification pops up after the USB cable is connected, please check whether the "Do not show notifications" option has been selected. If it is selected, find the notifications option in the drop-down menu and touch to enter and modify the settings.

  • Page 126: How Do I Format The Internal Storage

    6.16 How do I format the internal storage? Go to Settings > Backup & reset > Factory data reset, select Erase internal storage, and touch Reset phone. 6.17 Why is data lost when I remove my microSD card? If your phone has a microSD card inserted, please be sure to unmount the SD card or turn off the phone before removing the microSD card, otherwise, data may be lost.

  • Page 127: How Can I Check My Phone's Information

    6.23 How can I check my phone's information? Go to Settings > About phone to check the model number, processor, RAM, storage, and screen resolution information. 6.24 After I connect my phone to a computer using a USB cable, what do View photos, Manage files, and USB storage in the drop-down notification panel mean? View photos: You can view photos or screenshots.

  • Page 128: Why Won't My Car Play Music Or Videos When I Connect My Phone To A Car With A Usb Cable

    6.27 Why won't my car play music or videos when I connect my phone to a car with a USB cable? Cars that don't use the Windows operating system don't support playing music, videos, or other files located on your phone's internal storage. When you connect to your car through a USB cable, you can use the external .

  • Page 129: In Manage Files Mode, Why Are The Files Displayed On The Computer Different To Those Displayed On The Phone

    The data cable you are using is not standard. The data cable is new and the connectors are not smooth enough. Use the data cable for some more time. If the problem persists, take your phone to an authorized Huawei service center.

  • Page 130: Smart Infrared

    Smart infrared 7.1 Does my phone support smart infrared?

  • Page 131: Location Service And Navigation

    Location service and navigation 8.1 Why does the GPS positioning function fail? To enable the GPS positioning function, go to Phone Manager > Permission manager > Access location info, and enable the GPS application's permission, for example, a map. Use the GPS function in an open area. When using the GPS function, you can enable the Wi-Fi and data service to improve the positioning accuracy.

  • Page 132: Why Can't The Installed Third-Party Positioning Application Locate Correctly

    Check whether your phone is connected to a Wi-Fi or mobile network because some GPS software requires network connection.  If the foregoing methods fail, contact Huawei technical support or use other GPS software.  If the problem persists, contact Huawei technical support or take your phone to an authorized Huawei service center.

  • Page 133: What Can I Do If The Gps Positioning Is Inaccurate

     If the foregoing methods fail, use other GPS software.  If the problem persists, contact Huawei technical support or take your phone to an authorized Huawei service center. 8.10 How can I enable the GPS? Flick down the notification bar and touch the GPS icon. Then, you can enable or disable the GPS function.

  • Page 134: How Can I Use The Gps With An Offline Map

    Make sure that use the GPS function offline in an area where the GPS satellite signal strength is good, for example, the outdoors. It is recommended that you download offline GPS software from Huawei App Center, for example, the Baidu Map and Amap.

  • Page 135: What Is Gps

    GPS. Different GPS software uses different data traffic. Some malicious software may use huge data traffic. It is recommended that you download standard GPS software from Huawei App Center. 8.20 How can I reduce the data traffic usage fee when using GPS on my phone? ...

  • Page 136: What Is The Working Principle Of Gps

    8.23 What is the working principle of GPS? The phone sends its location information (latitude and longitude coordinates) to the positioning background through the self-attached GPS module. Then, the positioning background calculates the coordinates on the electronic map and marks the positioned object on the map, which shows the current geographical location of the phone.

  • Page 137: Sim Card And Appearance

    SIM card and appearance 9.1 Why does my phone read the contacts from the SIM card slowly? The reading speed of the contacts on the SIM card is affected by the SIM card performance and the number of contacts. Generally, the reading time increases with the number of contacts. If you are using a 4G card that supports multiple numbers for one contact, the reading speed will be slow too.

  • Page 138: Why Doesn't The Sim Card Slot Have Springs

    (The standard in the industry is 0.3 mm and the standard for your phone is 0.2 mm.) It is normal that there is a certain gap between the card tray and your phone. If you are not assured, take your phone to an authorized Huawei service center to check whether your phone has a quality problem.

  • Page 139: Why Does The Plastics Around The Touchscreen Easily Get Dirty

    Huawei service center and check whether there is a quality problem. The standard gap in the industry is smaller than or equal to 0.3 mm and the standard gap for Huawei phones is smaller than or equal to 0.2 mm.

  • Page 140: Why Does My Phone's Charging Port Seem Black And Used

    If no other exceptions occur, this is a normal phenomenon. If you are not assured, you can also take your phone to an authorized Huawei service center. 9.16 What can I do if my phone doesn't respond after I press the power button? If your phone is attached with a protective cover, remove it and try again.

  • Page 141: Can I Insert An Iphone 5/5S Nano-Sim Card To My Phone

    Don't use toothpicks or other breakable tools. 2. To prevent non-standard tools from damaging the internal components of your phone, it is recommended that you buy a standard eject tool from an authorized Huawei service center as soon as possible.

  • Page 142: Why Does The Camera Decoration Rub Against My Hand

    Your phone's battery cover surface evenness at delivery is compliant with the quality control standards of the industry. If the unevenness is obvious, take your phone to an authorized Huawei service center and check whether there is a quality problem. 9.27 Why do I hear sounds when I press the phone buttons? The buttons of the phone are assembled with multiple components.

  • Page 143: Can I Insert A Micro-Sim Card To My Phone

    Try to insert two sheets of A4 paper (in total roughly 0.20 mm thick) into the gap. If the paper is easily inserted, please take your phone to an authorized Huawei service center for inspection.

  • Page 144: Why Is The Square Frame Surrounding The Rear Camera Slightly Askew

    The square frame is printed onto the glass and cannot come loose. Please rest assured that all Huawei phones must pass stringent quality checks before they are shipped. If you still have any doubts about your phone, go to an authorized Huawei service center for inspection.

  • Page 145: Messaging And Email

    Messaging and email 10.1 Why doesn't the multimedia message send report take effect? Go to Messaging > Menu > Settings > Advanced. Enable Delivery reports. Press and hold the multimedia message and touch View report in the displayed menu.

  • Page 146: Why Doesn't The Multimedia Message Read Report Take Effect

    The figures are for your reference only. The actual screens may vary. 10.2 Why doesn't the multimedia message read report take effect? This function requires the recipient to enable the function of sending read receipts. Go to Messaging > Menu > Settings > Advanced. Enable Send read report. Currently, this service is not provided by certain network carriers in China.

  • Page 147: What Can I Do If I Can't Connect To The Server When Refreshing My Emails

    10.4 What can I do if I can't connect to the server when refreshing my emails? Check the network connection status and set APN to CMNET. Wait for a while and then refresh the emails because the email server may be busy. 10.5 Why can't I send or receive SMSs? Use another phone to check whether the problem is caused by the card.

  • Page 148: Why Is The Image Attached To The Multimedia Message I Sent To Another Phone Unclear

    Check that the default messaging app has the notification panel display permission. Go to Settings > All > Manage apps, find the default messaging app under All, and open it. The name of the default messaging app is Contacts. Check whether Show notifications is deselected.
  • Page 149 The figures are for your reference only. The actual screens may vary. Check whether you have enabled the do-not-disturb function.

  • Page 150: Why Is The Messaging App Displayed As Stopped Or Not The Default Messaging App

    Gmail account to synchronize the contacts and calendar events. You can back up the Gmail account data on a computer and import the data to another mailbox or Huawei cloud account. 10.17 How can I lock a specific message or delete messages in batch? Go to Messaging and touch a conversation to display all messages in the conversation.

  • Page 151: How Do I Forward A Message, Send A Message To Multiple Recipients, And Save A Message As A Draft? What Is The Maximum Number Of Messages That I Can Send To Multiple Recipients

    To delete one or more conversations: In Messaging, touch and hold the conversation you want to delete. Select more conversations to delete and touch Delete. To delete one or more text messages from a conversation: In Messaging, touch a conversation to display all the text messages in that conversation.

  • Page 152: Is There Any Restriction On The Size, Format, Or Resolution Of The File To Be Attached To A Multimedia Message

    10.21 Is there any restriction on the size, format, or resolution of the file to be attached to a multimedia message? If an audio or video file exceeds the maximum size (generally 300 KB) allowed by your carrier, it can't be attached to a multimedia message. If a picture is too large, it will be automatically compressed before being attached to a message.

  • Page 153: Can I View Emails When No Internet Connection Is Available On My Phone

    10.24 Can I view emails when no Internet connection is available on my phone? Yes, but only if the emails have been downloaded to your phone. 10.25 How do I synchronize contacts and calendar events? To synchronize contacts, you must log in to at least one Exchange account. On the Account setup screen, touch Exchange.

  • Page 154: How Can I Set A Different Ringtone For The Messages

    10.27 How can I set a different ringtone for the messages? Go to Messaging > Menu > General > Tone. Then, set the ringtone for messages. The figures are for your reference only. The actual screens may vary.

  • Page 155: How Do I Preview New Messages On The Notification Panel

    10.28 How do I preview new messages on the notification panel? In the option menu of messaging, touch Settings and enable Message preview. 10.29 Can I restore deleted messages? 10.30 Is there any restriction on the email attachment size? The total size of attachments in a single email must not exceed 5 MB. For a large attachment, you can split it and send each part separately.

  • Page 156: How Can I Add A Message Signature

    10.32 How can I add a message signature? On the messaging screen, touch the menu icon then Settings, and enable Attach signature. The figures are for your reference only. The actual screens may vary.

  • Page 157: How Do I Hide The Sender Information When Forwarding A Message

    10.33 How do I hide the sender information when forwarding a message? On the messaging screen, touch the menu icon then Settings, and disable Show sender when forwarding. The figures are for your reference only. The actual screens may vary. 10.34 How do I send contact information using the multimedia message? Touch and hold the contact that you want to send in the contact list, select Share contacts >...

  • Page 158: How Do I Remove An Email Account

    The figures are for your reference only. The actual screens may vary. 10.36 How do I remove an email account? Go to Settings > Accounts > Email. Select the email account to be deleted and touch Remove account. 10.37 How can I view the contacts on the blacklist? Go to Messaging >...

  • Page 159: Can I Change The Message Ringtone

    The figures are for your reference only. The actual screens may vary. 10.38 Can I change the Message ringtone? On the messaging screen, touch the menu icon. Touch Tone and then select a tone. When you change Default notification tone in the system settings, the message ringtone is not changed accordingly.
  • Page 160 The figures are for your reference only. The actual screens may vary. When you change Default notification tone in the system settings, the message ringtone is not changed accordingly...

  • Page 161: What Can I Do If I Can't Send Or Receive Multimedia Messages

    Go to Settings > All > Networked apps (or Phone Manager > Data traffic management > Networked apps, select System applications, and ensure that Huawei Contacts is checked. If unchecked, Huawei Contacts will not be able to use mobile data. This means you won't be able to send or receive multimedia messages.

  • Page 162: Networking And Data Sharing

    Networking and data sharing 11.1 Why does the 4G icon appear very briefly and then disappear after I have inserted a 2G/3G SIM card? When in an area with 4G coverage, if the 4G icon appears very briefly and then your phone reverts back to a 3G network, this is because you have not activated 4G services for your SIM card.

  • Page 163: Why Can't I Use Mobile Data Services When Roaming

    11.4 Why can't I use mobile data services when roaming? 1. Go to Settings > Mobile Networks > Data Roaming and check whether data roaming is enabled. 2. Contact your carrier's customer service hotline and ask if there are any preconditions that must be met in order to use data services when roaming.

  • Page 164: Why Can't I Access The Internet Or Use Mobile Data Services

    11.7 Why can't I access the Internet or use mobile data services? I. Insert a SIM card and turn on your phone. 1. SIM card problems: check that you are using a standard SIM card. New SIM cards or SIM cards cut by hand may not work properly.

  • Page 165: Why Is The Signal Unstable

    11.10 Why is the signal unstable? Make sure your SIM card is a 4G card, the 4G service is enabled, and 4G data plan is valid. The 4G signals may be unstable due to the limited network coverage, which is a normal phenomenon and doesn't affect your calls.

  • Page 166: How Do I Set A Static Ip Address For My Phone To Connect To A Wi-Fi Network

    To set the hotspot name and encryption mode, go to Set up Wi-Fi hotspot. 11.13 How do I set a static IP address for my phone to connect to a Wi-Fi network? Touch Settings > Wireless & Networks > Wi-Fi. On the Wi-Fi screen, touch a hotspot. In the displayed dialog box, select Show advanced options.

  • Page 167: Why Can't I Access Lte Services When Using An Lte Phone

    11.17 Why can't I access LTE services when using an LTE phone? 1. You must use an LTE-enabled SIM card in order to access LTE services. Contact your carrier to order a replacement SIM card. 2. If you can only access LTE in some locations, then LTE services are not yet available in all areas.

  • Page 168: Why Can't I Connect My Phone To An Otg Cable

    11.20 Why can't I connect my phone to an OTG cable?  When you connect an OTG cable to your phone, the phone functions as a card reader. Check whether your phone supports a microSD card and the USB drive function. If not, use another phone.

  • Page 169: How Can I Tell Whether The Phone Is Connected To The Internet Using Mobile Data Or Wi-Fi Network

    11.25 How can I tell whether the phone is connected to the Internet using mobile data or Wi-Fi network? Check the status bar on the top of the screen to determine the connection status. If you see , the phone is connected to the Internet using the Wi-Fi network. If you see , the phone is connected to the Internet using a mobile data connection.

  • Page 170: Why Is The Data Connection On One Of The Sim Cards Very Slow

    Dual SIM phones allow two SIM cards to be used in parallel. Usually, the primary card slot supports 3G SIM cards (4G is supported on the P8) and the secondary slot supports 2G SIM cards. Some models now support dual 4G or 3G SIM cards.

  • Page 171: How Do I Transfer Files Using Otg

    11.36 How do I transfer files using OTG? Use an OTG cable to connect your phone to a USB storage device. Open the Local tab in Files and select USB. You can now transfer files between your phone and the USB storage device.

  • Page 172: How Do I Disable The 4G Network Connection

    Your phone may consume data quickly when connected to a 4G network. When you are not using your phone, disable mobile data to prevent excessive data usage. 11.42 How do I disable the 4G network connection? Go to Settings > Wireless & networks > More > Mobile network. Touch Preferred network type, and select 3G/2G auto.

  • Page 173: Why Is My Phone Displaying The 3G Icon When I Am Using A 4G Sim Card

    11.47 Why is my phone displaying the 3G icon when I am using a 4G SIM card? Check that you are using a 4G SIM card. If not, change your SIM card. If the 4G signal is weak or there is no 4G coverage, your phone will automatically switch to a 3G network.

  • Page 174: Why Can I Use Only The 2G Network

    Then, in Traffic manager of Phone Manager, enter the queried usage and set the Data limit/Start day. 11.53 Why can I use only the 2G network? Make sure you have correctly placed the SIM card in the 4G card tray, the 4G service has been activated for your 4G phone, and the current area is covered by the 4G network.
  • Page 175 Once you have turned on mobile data, the corresponding 3G or 2G icon will be replaced by an H or an E complete with upload and download arrows. This indicates that you are now using mobile data.

  • Page 176: Screen And Display

    Some apps may contain viruses that consume more service charges or traffic. You are suggested to download apps from Huawei App Center. 2. If the problem persists after you uninstall the apps in question, back up the data in your phone and restore the factory settings.

  • Page 177: Why Does My Phone Automatically Open Applications Or Display Screens When I Am Using The Phone While It Is Charging

    screen. If this happens when you connect your phone to a charger, check whether the charger is standard. 12.4 Why does my phone automatically open applications or display screens when I am using the phone while it is charging? You may be using a non-standard charger, which may result in your touchscreen's malfunctions.

  • Page 178: Why Do Ripples Appear On My Screen When I Press It Hard

    If water has entered your phone, you can't simply return your phone. The non-warranty maintenance is recommended. If no water has entered your phone, take your phone to an authorized Huawei service center. 12.10 What can I do if my screen looks a little yellow? To address this problem: 1.

  • Page 179: Why Is There Backlight Leakage On My Phone's Screen When It Is Turned Off

    Some degree of leakage is completely normal on a black screen. Some Huawei phones (such as the Honor 6 Plus and P8) use new JDI screen technology. All phones are subject to stringent quality testing before they are shipped.

  • Page 180: Why Are There Black Bands At The Top And Bottom Of The Screen

    12.14 Why does the screen on my phone have a red tinge or why is the screen blurred? Some Huawei phones (such as the Honor 6 Plus and P8) use a new screen technology which offers better contrast and color accuracy: These phones feature JDI displays which support local dimming and are brighter than ordinary LCDs.

  • Page 181: Why Does The Touchscreen Sometimes Fail To Respond

    Your phone's gravity sensor may fail to work if certain system files are deleted. Back up important data and restore your phone to its factory settings or update your phone. Go to Huawei's official website and download the software update package. Refer to the update guide in the package before performing the update.

  • Page 182: What Can I Do If I Forget The Screen Unlock Pattern Or Password

    To purchase a USB OTG cable, visit Vmall or contact your device vendor. Your phone will be restored to its factory settings after the update. If your phone can't be updated, contact Huawei technical support or take your phone to an authorized Huawei service center.
  • Page 183 The figures are for your reference only. The actual screens may vary. If the problem persists, contact Huawei technical support or take your phone to an authorized Huawei service center.

  • Page 184: How Do I Remove The Camera Shortcut Button In The Lower Right Corner Of The Lock Screen

    12.23 How do I remove the camera shortcut button in the lower right corner of the lock screen? This is a special design of EMUI systems, which enables users to take photos quickly. If you want to remove the camera shortcut button on the lock screen: On the Themes screen, select a theme that doesn't provide the camera shortcut button in the lower right corner of the lock screen.

  • Page 185: How Do I Set The Time For My Screen To Automatically Go To Sleep

    The battery is in bad contact with your phone. Use a rubber to rub the contact points or replace the battery. If the problem persists, contact Huawei technical support or take your phone to an authorized Huawei service center. 12.30 How do I set the home screen transition effects? Touch and hold an empty area on the home screen, touch Transitions, and select an effect.

  • Page 186: How Do I Disable Auto-Rotate

    The figures are for your reference only. The actual screens may vary. 12.32 How do I disable auto-rotate? On the home screen in portrait mode, swipe down from the status bar to bring up the notification panel, touch Auto-rotate to disable it. The figures are for your reference only.

  • Page 187: Cam I Operate My Phone When My Hands Are Wet

    12.35 Cam I operate my phone when my hands are wet? No. If you operate your phone when your hands are wet, water may enter your phone and cause exceptions. Your phone's screen may fail to respond to wet hands. To ensure normal use of your phone, wipe your hand dry before you use your phone.

  • Page 188: When Does My Phone Display The Interactive Screensaver

    12.39 When does my phone display the interactive screensaver? If this function is enabled, your phone plays the selected screensaver images when it enters sleep mode during charging. 12.40 How do I customize the existing themes on my phone? Open Themes, touch Mine > Customize to customize your theme. You can also download a theme and use it on your phone.

  • Page 189: How Do I Re-Enable Magazine Unlock

    Shortcut buttons: Go to the screen you want to capture and press and hold both the volume down and power buttons for 2 seconds to take a screenshot. Screenshot button: Go to the screen you want to capture, swipe down from the status bar to display the shortcut menu, and touch the screenshot icon to take a screenshot.

  • Page 190: System Settings

    13.1 What can I do if I can't find English words in my words in Huawei Swype? Make sure you have set the default language for Huawei Swype to English. 13.2 Why aren't there shortcut number buttons on the keypad of Huawei Swype? The keypad of Huawei Swype doesn't have independent number buttons.

  • Page 191: What Input Methods Does My Phone Come With

    Your phone comes with Google Keyboard and Huawei Swype. 13.6 How do I disable key press vibration? Go to the settings screen of Huawei Swype, touch the virtual key settings option. And drag the slider of key press vibration to the leftmost.

  • Page 192: How Do I Exit Developer Options

    13.12 How do I exit Developer options? On the home screen, go to Settings > Manage apps > All > Clear cache. The figures are for your reference only. The actual screens may vary.

  • Page 193: What Can I Do If My Phone Automatically Sends Messages In The Background To Query The Data Usage

    During the phone calls, unlocking the screen is determined by the preconfigured unlock pattern. If the unlock pattern is set to Huawei unlock or None, when you press the power button during phone calls, the screen will only be turned on or off instead of locked.

  • Page 194: Re-Arrange Them

    Go to Settings > Manage apps. Select the corresponding app and move it to the phone memory. 13.18 Why are the icons disordered after I unlock the screen, and why are the icons automatically recovered after I re-arrange them? Check whether you arrange the icons in visitor mode. To maintain a normal home screen, the icon arrangement is not recorded in visitor mode, and the home screen recovers when you unlock the screen again.

  • Page 195: Why Is The Screen Brightness A Little Darker When I Browse A Web Page

    13.23 Why is the screen brightness a little darker when I browse a web page? You can drag the brightness slider to a proper position. 13.24 Will the screen brightness increase if I enable normal power saving mode? No. Only the CPU and network connection frequencies are slightly adjusted if you enable normal power saving mode.

  • Page 196: How Do I Set A Screen Unlock Pattern

    13.27 How do I set a screen unlock pattern? Go to Settings > All > Privacy & security > Screen lock & passwords > Password > Pattern. 1. Select pattern as the unlock method. 2. On the Draw an unlock pattern screen, swipe your finger across the screen to connect four or more dots together in a pattern and touch Continue.

  • Page 197: How Do I Set The Weather App

    Touch and hold an alarm. In the displayed option menu, touch the delete icon (red) to delete the alarm. 13.31 How do I set the Weather app? On the home screen, go to Widget. Touch Weather to access it. On the displayed screen, flick your finger left or right to view the weather of different cities. To refresh the weather information, drag down on the screen.

  • Page 198: How Do I Adjust The Screen Brightness

    13.34 How do I adjust the screen brightness? On the home screen, go to Settings. Touch All. Under Device, touch Display. Under Screen, touch Brightness. Select Automatic brightness or manually drag the brightness slider. In the notification panel, drag the brightness slider or turn on or off Automatic brightness. 13.35 How do I turn on or off airplane mode? On the home screen, go to Settings.

  • Page 199: How Does The Indicator Work

    13.41 How does the indicator work? Blinking: There are unread messages or missed calls. Steady on: Your phone is connected to a USB cable or a charger. Red: The battery level is low. Orange: The battery level is medium. Green: The battery level is higher than 90%. 13.42 Can I use other chargers than the provided one to charge my phone? Yes.

  • Page 200: How Can I Schedule My Phone's Power-On And Power-Off Time

    13.47 How can I schedule my phone's power-on and power-off time? Your phone doesn't support this function. Please download a third-party application that provides this function. 13.48 How do I enter USB debugging mode? By default, the Developer options are hidden for your phone before delivery. Go to Settings and touch About phone.

  • Page 201: How Do I Enter Developer Options

    13.53 How do I enter developer options:  Go to Settings and touch Developer options.  Since Developer options are hidden on your phone by default, perform the following: Go to Settings and touch About phone. Touch the build number several times in rapid succession until a message is displayed to indicate that you have entered developer mode.

  • Page 202: How Do I Display The Birthday In The Calendar

    If the home screen doesn't have enough space, your phone will automatically create a home screen to the right-hand side of the original and place the widget on the new home screen. You can have nine home screens at most. Touch to return to the home screen.

  • Page 203: Why Can't I Use Gloves Mode

    Only certain large-screen phones support this function. The figures are for your reference only. The actual screens may vary. 13.64 Why can't I use gloves mode? On the Settings screen, enable Gloves mode. After gloves mode is enabled, if you can't use your phone, change a thinner glove.

  • Page 204: How Do I Keep My Phone In Its Best State

    13.65 How do I keep my phone in its best state? Go to Phone Manager and touch Touch to scan. After the scanning is complete, touch Touch to optimize. You can also check the items to be optimized one by one on the lower part of the screen.

  • Page 205: How Do I Enable The Suspend Buttons

    13.72 How do I enable the suspend buttons? Touch Settings. In the Smart assistance area, touch More > Suspend buttons. Then, enable the suspend buttons. 13.73 Can I change the positions of the suspend buttons? Yes. You can drag the suspend buttons and move them along the left and right edges of the screen.

  • Page 206: Can The App Icons On The Home Screen Automatically Align With Each Other

    The figures are for your reference only. The actual screens may vary. 13.78 Can the app icons on the home screen automatically align with each other? Enable the automatic alignment function as follows: On the home screen, press and hold a blank area (without icons), touch Home settings, and touch Auto-align.

  • Page 207: Why Can't The Home Screen Circularly Slided

    The figures are for your reference only. The actual screens may vary. 13.79 Why can't the home screen circularly slided? On the home screen, press and hold a blank area (without icons), touch Home screen settings and enable Circular sliding. This function can't coexist with NewsFeed. Therefore, disable NewsFeed before enabling this function.

  • Page 208: Why Is The Circular Sliding Function Unavailable

    13.82 Why is the circular sliding function unavailable? This function can't coexist with NewsFeed. Therefore, disable NewsFeed before enabling this function. 13.83 How do I set my phone to display the network speed? Go to Settings > All > Display, and enable Display network speed. The figures are for your reference only.

  • Page 209: Why Is The Screen Zoomed Out And Isn't The Content Displayed In Full Screen

    The figures are for your reference only. The actual screens may vary. 13.85 Why is the screen zoomed out and isn't the content displayed in full screen? When you flick left and right in the navigation bar area, you can trigger the One-hand UI function.
  • Page 210 The figures are for your reference only. The actual screens may vary.

  • Page 211: Why Does My Phone Often Display Touch-Disable

    13.86 Why does my phone often display Touch-disable? Touch-disable mode is designed to prevent your phone from misoperation due to the extrusion or slip in the pocket. You can disable this function under Settings > All > Smart assistance > More > Touch-disable mode.

  • Page 212: Why Is The Notification Panel Background Blurred After I Flick Down The Status Bar

    13.92 Why is the notification panel background blurred after I flick down the status bar? This effect is achieved by adding a Gaussian Blur effect on the wallpaper of the home screen. The background color is associated with the wallpaper color. You can change a wallpaper and experience it again.

  • Page 213: How Do I Select Multiple Images To Delete In Files

    13.97 How do I select multiple images to delete in Files? Go to Files > Categories > Images, touch the delete icon at the bottom, and select the images you want to delete or select All to delete all the images. 13.98 Why is the voice assistant automatically activated and why does it prompt for inputting the speech awareness instruction again?

  • Page 214: How Do I Set My Phone To Automatically Answer Calls When I Place It Near My Ear

    13.100 How do I set my phone to automatically answer calls when I place it near my ear? Go to Settings, touch Smart assistance > Motions and gestures > Raise to ear and turn on Answer calls. 13.101 How do I set the status bar not to display notifications? In Phone Manager, touch Notification center.

  • Page 215: Why Are The Suspend Buttons Disordered After I Restart My Phone

    The Touchplus function is a special screen protective film with navigation buttons developed by Huawei. When your phone uses this screen protective film, there are certain touch areas in the upper and lower parts of the screen, where you can perform shortcut functions.

  • Page 216: Does My Phone Support Multi-Screen

    13.111 Why are there only nine shortcut switches in the shortcut menu? Where are the mobile data and 4G switches? The shortcut switches can be dragged up and down. Switches that are not used frequently are hidden underneath. 13.112 Does my phone support multi-screen? 13.113 Why can't I find the navigation bar and get it back again? You may have enabled Touchplus.

  • Page 217: Does My Phone Support Driving Mode

    13.117 Does my phone support driving mode? 13.118 How can I customize the Touchplus shortcuts? Go to Settings > All > Smart assistance > Touchplus and enable Touchplus if not enabled. You can assign different actions to the upper left and upper right shortcuts. 13.119 How do I trigger the Touchplus shortcuts at the top of the phone? To trigger the shortcuts at the top of the phone, you must double-touch them.

  • Page 218: When In A Call, Can I Use Touchplus For Call Recording

    13.124 When in a call, can I use Touchplus for call recording? 13.125 When in a call, can I use the Touchplus shortcuts in the upper left and upper right corners of the phone? In order to prevent accidental activation, the Touchplus shortcuts cannot be used during a call. 13.126 Can I use the Touchplus snapshot shortcut when using the camera or magnifier? 13.127 Can I use the Touchplus shortcuts in the upper left...

  • Page 219: Why Are The Touchplus Shortcuts On My Phone Not Responsive

    13.130 Why are the Touchplus shortcuts on my phone not responsive? For a better user experience, please hold your phone in your palm while using Touchplus. We plan to release a fix for this issue in future updates. 13.131 Why are recent apps not displayed when I touch the Touchplus Recent key? If the Recent key doesn't show recent apps, please go to Settings >...
  • Page 220 In addition, placing your phone in a plastic or leather case will also make the Touchplus film less sensitive. The phone may have failed to respond because it didn't recognize a double-touch. Please press down on the film more firmly with your finger.

  • Page 221: System Applications

    System applications 14.1 What can I do if my phone repeatedly restarts and doesn't respond even when I press and hold the power button? Make sure your phone is not out of battery. When you charge your phone, the charging indicator blinks.

  • Page 222: Why Does The Game App Run Slowly

    Try the game app using another phone. If the game app also runs slowly, this problem is caused by the game app instead of your phone. Check whether your phone is hot. According to Huawei specific heat protection design, your phone's performance is limited to provide comfortable touch feeling and to protect the phone.

  • Page 223: Why Is The App Loaded Slowly

    11. If the problem is not caused by any of the above reasons, provide information about detailed scenarios, specific operations, app version, and probability of occurrence to Huawei technical support engineers. 14.5 Why is the app loaded slowly? Try using this app on another phone. If the problem also occurs, it is caused by the app instead of your phone.

  • Page 224: Why Is There A Blinking Red Frame On My Screen

    This depends on your current unlock method.  If your unlock method is Huawei unlock or None, when you press the power button during a call you can only turn the screen on or off, but not lock it. ...

  • Page 225: Why Does My Phone Often Automatically Switch Over One-Hand Ui Mode

    Open Phone Manager, flick left to open the second function screen and touch Permission manager. Then, you can set the app permissions according to your requirements. 14.15 Why does my phone often automatically switch over One-hand UI mode? After One-hand UI mode is enabled, the keyboard identifies the hand-held state to adjust the keyboard size, facilitating the One-hand UI.

  • Page 226: Battery, Charging, And Power Consumption

    The those applications will be closed after you turn off the screen. 5. If the problem persists, take your phone to an authorized Huawei service center. 15.2 Why does my phone sometimes repeatedly restart...

  • Page 227: What Can I Do If My Phone's Standby Time Is Short

    5. Uninstall unwanted power-intensive applications. Go to Settings > Privacy & security > Location access and check for power-intensive applications. Uninstall the unwanted applications if any and go to Huawei App Center and search for similar applications to download. 6. Close third-party applications that are running in the background. You can also back up important data and restore your phone to its factory settings.

  • Page 228: What Can I Do If My Phone Can't Properly Display The Battery Level

    Update your phone to the latest version. If the problem persists, replace the battery if it is removable or take your phone with the purchase invoice to an authorized Huawei service center. 15.7 What can I do if my phone fails to be charged? ...

  • Page 229: How Do I Check The Battery Status

     Charge the battery from time to time, which can increase its lifespan. Don't wait until the battery level becomes low.  Don't use your phone when charging.  When the battery is fully charged, disconnect it from the charger. Otherwise, the battery and charger may be damaged.

  • Page 230: Why Can't I Charge My Phone After I Connect It To A Computer

    15.15 Why can't I charge my phone after I connect it to a computer?  The computer's USB port may have insufficient power supply.  If your phone is connected to a desktop computer, connect the data cable to the USB port on the rear side of the computer host.
  • Page 231 that your phone is overheated, stop using the camera for a while to let your phone cool down.  When you are watching videos: Video players differ in power consumption due to different codecs. It is recommended that you use a hardware codec with low power consumption. The pre-installed gallery and video player on your phone have low power consumption and generate less heat.

  • Page 232: Why Does My Phone Generate Excessive Heat Even When I Am Not Using It

    CPU resources, which may also result in excessive heat and high power consumption. Set Huawei App Center, applications, and the system not to automatically download updates or load videos in a Wi-Fi network. If the solutions 1 and 2 don't work, restart your phone.

  • Page 233: Why Does It Take A Long Time To Charge My Phone When It Heats Up

    The battery will not explode: Your phone uses a lithium-ion battery. Even if the battery is punctured, it may emit smoke but will not explode. In addition, your phone uses Huawei's unique power saving technology and thermal protection applications. In extreme...

  • Page 234: Manage Apps

    Manage apps 16.1 Third-party applications 16.1.1 How do I switch the music player in headset mode? Set the third-party music player as the default music player. Go to Settings > Manage apps > Default app settings > Music and select the third-party music player.

  • Page 235: Why Can't I Install Some Apps And Why Does My Phone Prompt "Repeated Permissions

    If the new apps apply for the permissions customized by other apps and the signatures are different, the system prompts for repeated permissions and exits the installation. Huawei will try to promote the app developers to rectify the design to avoid security risks.

  • Page 236: Why Can't Some Apps Properly Work After I Recover My Phone Using The Backup Data

    16.1.15 Why other handset can not hear P8 When P8 calling with it using Viber? You can update the lastest firmware of P8 to solve this question. If you can’t receive the update information, please close Voice Wakeup ( setting --- voice wakeup --- off) 16.1.16 Why Line will exit abnormally...

  • Page 237: Why Isn't The Camera Icon Displayed On The Home Screen

    16.2.2 Why isn't the camera icon displayed on the home screen? The app may be disabled for facilitating the APK management in the Android system. As a result, you can't find the app icon. Solution: Go to Settings > Manage apps. Check whether the camera app is disabled. If yes, enable it manually.

  • Page 238: Why Can't I Receive Messages

    Check whether your balance of your phone is sufficient. Check whether your message is blocked by the carrier because it contains sensitive characters. Check whether you message is blocked by the carrier because you have sent repeated contents to the same number. Install the SIM card in a phone of another brand and send an SMS.

  • Page 239: Why Can I Read The Multimedia Messages Only In Slide Mode

    Check whether the SMS tone notification is properly set under Messaging > Menu > Settings > General > Tone. Check whether you have enabled the do-not-disturb function. If the problem persists, restore the factory settings. 16.2.14 Why can I read the multimedia messages only in slide mode? To view the multimedia messages in newspaper mode: Go to Messaging >...

  • Page 240: What Can I Do If My Phone Can't Install An Application

     Huawei releases updates at its official website from time to time. For better user experience, go to Huawei's official website to download and install updates for your phone model or use the online update feature to update your phone.

  • Page 241: Why Are Some Apps Closed After The Screen Goes To Sleep

    There are a lot of threats to your phones at any time, for example, hackers, viruses, and malicious fee deduction apps. Huawei Phone Manager is completely integrated with the EMUI system and defends insecure code from the bottom layer. It can perfectly protect your phone.

  • Page 242: How Do I Clean The App Cache

    16.3.18 How do I clean the app cache? On the Settings screen, touch Manage apps. Open the All tab page. Select the corresponding apps and touch Clear cache. 16.3.19 How do I add or delete the app shortcut in the simple home screen mode? On the simple home screen, touch Add to add an app to the home screen;...

  • Page 243: Nfc And Payment

    NFC and payment 17.1 How do I use NFC to transfer files? Enable NFC. If you are using the China Mobile-customized phone, you need to turn on the P2P switch. The figures are for your reference only. The actual screens may vary. Open an image in the Gallery or open the contact details of a contact.

  • Page 244: Why Does The Pos Machine Prompt For Payment Failure Although The Payment Has Been Successfully Made

    The figures are for your reference only. The actual screens may vary. Make sure you have sufficient balance in your account. If the problem persists, take your phone to an authorized Huawei service center. 17.4 Why does the POS machine prompt for payment...

  • Page 245: How Do I Switch Over The Cards If I Have Activated Multiple Bank Cards

    17.9 How do I switch over the cards if I have activated multiple bank cards? In the bank card list or on the card details screen, set the bank card to the default card. 17.10 How do I use the card with NFC activated? You can make payment using the card with NFC activated at any POS machine with the QuickPass tag.

  • Page 246: Backup, Restoration, And Update

    Backup, restoration, and update 18.1 Why does the online update fail? Check whether your phone has been rooted and the pre-installed applications have been removed or some system files have been modified. If so, perform the update using a microSD card. Check whether your phone's internal memory or the microSD card's memory is insufficient.

  • Page 247: Why Does My Phone Display The Parsing Or Installation Package Verification Failure Message After The Update Package Installation Fails

    Make sure there is enough storage space for the software update package before the update. You can go to Huawei Downloads Page and download the latest software update package. 18.9 What data will be erased after my phone is updated? After your phone is updated, contacts, messages, email accounts, system settings, and installed applications will be erased.

  • Page 248: How Do I Back Up Contacts To A Microsd Card

    OTA update notification is pushed to your phone in batches. If your phone doesn't receive any OTA update notification for a long time, you can visit Huawei Downloads Page to download the latest update package. For details about how to perform OTA update, see the instructions in the update package.

  • Page 249: Others

    Others 19.1 Why can't I feel strong vibration when entering a number on the dialer screen? On the dialer screen, the vibration is not as strong as that when a call comes in, which is a normal phenomenon. 19.2 Can I scan a QR code using my phone? Yes.

  • Page 250: Can I Browse Or Edit Word, Excel, Powerpoint, And Pdf Files On My Phone

    19.6 Can I browse or edit Word, Excel, PowerPoint, and PDF files on my phone? Yes. You can open the files using third-party apps such as WPS Office, OfficeSuite, and OliverOfficePremiu. 19.7 When does my phone display the notification panel or shortcut menu if I flick down on the home screen? If there are new notifications, the notification panel will be displayed when you flick down on the home screen.

  • Page 251: Why Do I Feel Electric Leakage Or Shock When I Use The Headset

    Usually, active noise reduction headsets are quite bulky. However, the Huawei headset is light and portable. Huawei phones can be used to charge the headset. Once charged, it has a battery life of 2 hours.

  • Page 252: What Do The Different Indicator Colors Mean

    Browse the themes. Touch a theme to view the introduction of the theme, the main UI, and icons on the home page. Touch Download to download a theme. You can also download themes from the Huawei EMUI theme wallpaper website. 19.20 How do I improve the game fluency? ...

  • Page 253: What Can I Do If Water Entered My Phone

    Once your phone is dry, try powering on. If the phone turns on but some features are not working (for example, the keyboard doesn't light up or the touchscreen doesn't respond), it could be due to a hardware fault. Contact Huawei technical support or take your phone to an authorized Huawei service center.

  • Page 254: Why Is Not The Magazine Unlock Wallpaper Updated

    19.26 Why is not the magazine unlock wallpaper updated? When the screen is locked, flick up on the screen to open the magazine screen. Go to More > Settings. Enable Auto-update via Wi-Fi. 19.27 What is a smart cover? If your phone uses a compatible smart cover, you can view part of your phone's screen through a window on the cover.

  • Page 255: How Do I Adjust The Font Size Of Notes

    19.32 How do I adjust the font size of Notes? On the Notes screen, open the options menu and touch Settings. Then, adjust the font size. There is no specific option for adjusting the font size of the Notes. You can set the font size under Settings >...

  • Page 256: How Does My Phone Display The Number Of Weeks On The Calendar

    19.43 Smart screenshot 19.43.1 What is smart screenshot? Smart screenshot is a brand-new touch technology jointly developed by Huawei and Qeexo. This technology can distinguish the touch operations by fingers or knuckles. Your phone adopts this technology. You can double-touch any screen using your knuckles to achieve...

  • Page 257: What Are Differences Between Screenshot Using Knuckles Or Composite Buttons

    Besides, you can also draw a circle on the screen using your knuckle to partially capture the screen. For example, to share a part of the WeChat record, circle the content using your knuckle to share it with others. 19.43.2 What are differences between screenshot using knuckles or composite buttons? There are no differences.

  • Page 258: Does Smart Screenshot Affect The Standby Time Of The Phone

    19.43.8 Does smart screenshot affect the standby time of the phone? The algorithm for identifying the knuckles is integrated on the hardware drive layer and consumes extremely-low current. Therefore, this function doesn't affect the standby time. 19.43.9 How do I share the screenshot using the smart screenshot function? For a full screen, touch Share and select a sharing mode.

  • Page 259: Why Is There A Light Blue Screenshot Track When I Perform Operations On The Screen

    If you can't find your phone or you are inconvenient to pick up the phone when your phone is nearby, you can use the wakeup keywords to wake your phone up or make phone calls. 19.44.2 Do all Huawei phones support the speech awareness function? No.

  • Page 260: What Are Differences Between Standard Wakeup Keywords And Customized Wakeup Keywords

    19.44.4 What are differences between standard wakeup keywords and customized wakeup keywords? Standard wakeup keyword "Okay, EMY" is specially optimized by Huawei. This wakeup keyword has a high success wakeup rate. You are recommended to use the standard wakeup keyword.

  • Page 261: Why Does My Phone Require Me To Register Before Using The Speech Awareness Function

    19.44.10 Why does my phone require me to register before using the speech awareness function? This requirement is to make your phone better learn your voice features and provide you a better speech awareness experience. 19.44.11 Can I use a more complex voice instruction, for example, music or navigation? We hope to deeply research and optimize the most common and required voice input scenarios.

  • Page 262: What Should I Pay Attention To When I Practice The Wakeup Keywords

    19.44.18 What should I pay attention to when I practice the wakeup keywords? You are suggested to practice the wakeup keyword in a quiet environment to avoid misoperation by other voice or noise. When you are practicing the wakeup keywords, hold your phone at an angle of 45°, keep a 20–40 cm distance with your phone, and use the speed and tone that you mostly use in daily life.

  • Page 263: Does My Phone Support Smart Screen Split

    Don't practice using the microphone as it may affect the recording quality and wakeup success rate. 19.45 Does my phone support smart screen split? 19.46 Does my phone support 5 GHz Wi-Fi?

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