Sierra Wireless AirCard User Manual
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Sierra Wireless AirCard User Manual

Sierra Wireless AirCard User Manual

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Sierra Wireless AirCard Modem
User Guide
2131233
Rev 1.0

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  • Page 1 Sierra Wireless AirCard Modem User Guide 2131233 Rev 1.0...
  • Page 3 Do not operate the Sierra Wireless modem in any aircraft,  whether the aircraft is on the ground or in flight. In aircraft, the  Sierra Wireless modem MUST BE POWERED OFF. When  operating, the Sierra Wireless modem can transmit signals that  could interfere with various onboard systems. Note: Some airlines may permit the use of cellular phones while the aircraft is on the ground and the door is open. Sierra Wireless modems may be used at this time. The driver or operator of any vehicle should not operate the  Sierra Wireless modem while in control of a vehicle. Doing so  will detract from the driver or operatorʹs control and operation  of that vehicle. In some states and provinces, operating such ...
  • Page 4 AirCard Modem User Guide REVENUE OR ANTICIPATED PROFITS OR REVENUE  ARISING OUT OF THE USE OR INABILITY TO USE ANY  SIERRA WIRELESS PRODUCT, EVEN IF SIERRA WIRELESS  AND/OR ITS AFFILIATES HAS BEEN ADVISED OF THE  POSSIBILITY OF SUCH DAMAGES OR THEY ARE  FORESEEABLE OR FOR CLAIMS BY ANY THIRD PARTY. Notwithstanding the foregoing, in no event shall Sierra  Wireless and/or its affiliates aggregate liability arising under or  in connection with the Sierra Wireless product, regardless of  the number of events, occurrences, or claims giving rise to  liability, be in excess of the price paid by the purchaser for the  Sierra Wireless product. Patents Portions of this product may be covered by some or all of the  following US patents: 5,515,013 5,629,960 5,845,216 5,847,553 5,878,234 5,890,057 5,929,815 6,169,884 6,191,741 6,199,168 6,339,405 6,359,591 6,400,336 6,516,204 6,561,851 6,643,501 6,653,979 6,697,030 6,785,830 6,845,249 6,847,830...

  • Page 5: Contact Information

    Contact Information Sales Desk: Phone: 1-604-232-1488 Hours: 8:00 to 5:00 Pacific Time sales@sierrawireless.com E-mail: Post: Sierra Wireless 13811 Wireless Way Richmond, BC Canada V6V 3A4 Fax: 1-604-231-1109 www.sierrawireless.com Web: Consult our Web site for up‐to‐date product descriptions,  documentation, application notes, firmware upgrades, trouble‐ shooting tips, and press releases: www.sierrawireless.com Revision History Revision Release date Changes number...
  • Page 6 AirCard Modem User Guide 2131233...
  • Page 7 AirCard Modem User Guide ........
  • Page 8 AirCard Modem User Guide 2131233...

  • Page 9: Aircard Modem User Guide

    ) slot or an ExpressCard  slot  on your computer.  Note: When using the AirCard modem with a PC Card adapter, use only the PC Card adapter that came with your modem. Your modem may not work properly with adapters that are not specifically designed for your product.

  • Page 10: Your Account And Coverage Area

    AirCard Modem User Guide • General Packet Radio Service (GPRS)—56 kbps GPRS and EDGE are second generation (2G) data services.  UMTS, HSDPA/HSUPA, and HSPA+ are 3G data services. When establishing a connection, your modem uses the fastest  available service. If, for example, you are using the modem in  an area that has EDGE service but not UMTS or HSDPA/ HSUPA service, the modem connects using EDGE service. Once the connection is established, you have access to all  Internet services. Your account and coverage area If you purchased the modem from a GSM service provider,  you may already have an account and a SIM card. Otherwise,  your retailer should be able to give you the names of  companies that provide these items. You must have an account with a GSM service provider to use  the modem. To use the modem’s 3G capability, your account  must be with a service provider that offers HSDPA/HSUPA or  UMTS service. (The modem is backwards compatible with 2G  service.) When you obtain your account, you are given a Subscriber  Identity Module (SIM) card containing account information.  Before you use the modem, you must insert the SIM card into  it. (Depending on your service provider, the SIM card may  already be inserted.) Your ability to obtain service depends on these factors: • Network coverage — You must be within the network  Note: The fee for service is coverage area.

  • Page 11: Aircard Modem Features

    AirCard modem features LED operation Depending on the model, the modem has three or two LEDs  that show the current status of the modem. Three status LEDs Power LED 2G LED 3G LED SIM card slot State Indicates Power Indicates one of the following states: • The modem is not inserted in the computer. • The computer is off or in “suspend and resume” mode.
  • Page 12 AirCard Modem User Guide Two status LEDs Status LEDs Modem shown inserted in PC Card adapter State Indicates Power Indicates one of the following states: • The modem is not inserted in the computer. • The computer is off or in “suspend and resume” mode.

  • Page 13: Connection Management Software

    , or other connection management software, depending  on your service provider. Use this software to manage the  modem and monitor your connections. For information on Watcher features and using Watcher, refer  Help to the online Help. From the main Watcher window, select  > Help Topics Help > Sierra  or click the   button (Windows) or  Wireless 3G Watcher Help  (Mac). Note: Watcher is compatible with earlier Sierra Wireless modems. Watcher enables you to: • Initiate data connections • Determine signal strength, roaming status, GPRS, EDGE,  UMTS, or HSDPA/HSUPA availability, and other network  connection parameters • Monitor the status of the modem and GSM service • Send and receive SMS messages •...

  • Page 14: Launching Watcher (Windows)

    AirCard Modem User Guide Launching Watcher (Windows) Unless this feature has been disabled, Watcher launches  automatically when you insert the modem. You can also  launch Watcher by: • Double‐clicking the desktop shortcut, or Start > Programs > Sierra Wireless > Sierra Wireless • Selecting  Watcher Depending on how your profile is configured, your browser,  VPN, or other program may launch automatically anytime you  launch Watcher. Launching Watcher (Mac) Watcher starts automatically at login. To disable this feature,  3G Watcher > Preferences go to  Applications > You can also start Watcher by navigating to the  3G Watcher 3G Watcher  folder and double‐clicking ...

  • Page 15: Connect To The Network

    Or, in Watcher: Tools > Software Installation Mode Select  Follow the on‐screen instructions. Note: Do not remove the modem until the software installation process is complete. To uninstall Watcher: 3G Watcher > Uninstall 3G Watcher Select  Follow the on‐screen instructions. Connect to the network Windows To use your account (and connect to your service provider’s  network), you need to have at least one profile set up on your  modem. Depending on how your modem is configured, the  profile may already be set up or you may need to create one.  Scenario Required action Click Connect Watcher automatically detects or creates a default...
  • Page 16 AirCard Modem User Guide To connect to the network using Watcher: Connect Select a profile from the drop‐down list and click  Note: If you have a pre-paid wireless account, you’ll need to have credit in your account before you can connect. Disconnect To end a high‐speed connection, click  The first time you run Watcher Depending on your device, you may have an additional step  the first time you run Watcher. Mac OS X 10.5.x and later Connect The first time you click ...

  • Page 17: Removing The Sim Card

    Removing the SIM card To remove the SIM card, you need a pen. Place the modem on a smooth, hard surface. Gently insert the pen into the end of the eject slot farthest  from the SIM slot. Slide the pen towards the SIM slot. The  SIM card pops out of its slot. See Figure Eject slot Figure 1: Removing the SIM card from the modem Gently pull the SIM card from the slot until it slides free. Care and maintenance As with any electronic device, the modem must be handled  with care to ensure reliable operation. Follow these guidelines  when you use and store your modem: • Do not apply adhesive labels to the SIM card. This may  cause it to jam inside the slot, or prevent it from being  inserted properly. • When not installed in your computer, store the modem  and SIM card in a safe place. • Protect the modem from liquids, dust, and excessive heat.  (See the “Environmental specifications” on page 21 for  maximum tolerances.) Rev 1.0 Nov. 09...

  • Page 18: Troubleshooting

    TRU-Install Under the   drive, open the   folder and  Setup.exe double‐click  . Follow the on‐screen prompts to  install the software. PC Card slot no longer works after you remove the AirCard modem (with PC Card adapter) from the laptop If your laptop does not recognize that you have removed the  modem with PC Card adapter, you may have to restart your  laptop to restore PC Card slot operation. In the future, before you remove the modem with PC Card  Safely Remove Hardware adapter, click the   icon in the Windows  system tray, then select the modem. Modem is not detected after TRU-Install installation completes You successfully complete the TRU‐Install installation process, ...
  • Page 19 To fix Error 1601, first see if another installation process is  running. Ctrl + Alt + Del Press   and select Task Manager. Processes Go to the   tab. Check the running processes for any of these names: · setup.exe · isetup.exe · ikernel.exe · msiexec.exe · idriver.exe · IsUninst.exe · IsUninst.exe · Uninst.exe If any of these processes are running on the system: Select each process. End Process Click  Try to run the Watcher installation again. If the installation is not successful, connect to the Internet  using another method and check Sierra Wireless Knowledge  Base articles at http://sierrawireless.custhelp.com. Rev 1.0 Nov. 09...

  • Page 20: Technical Specifications

    AirCard Modem User Guide Technical specifications Radio frequency and electrical specifications The radio frequency bands that your modem supports will  vary depending on your region and your modem model. Transmit GSM 1900 (PCS): 1850 – 1910 MHz GSM 1800 (DCS):1710 – 1785 MHz EGSM 900: 880 – 915 MHz GSM 850: 824 – 849 MHz WCDMA 2100 (Band I): 1920 – 1980 MHz WCDMA 1900 (Band II): 1850 –...

  • Page 21: Environmental Specifications

    Environmental specifications Operating 0°C to 45°C (32°F to 113°F) temperature Storage -20°C to 85°C (-4°F to 185°F) temperature Humidity 95%, non-condensing Vibration 15 g peak 10 to 2000 Hz (non-operating) Rev 1.0 Nov. 09...

  • Page 22: Regulatory And Safety Information

    AirCard Modem User Guide Regulatory and safety information Notice Because of the nature of wireless communications, trans‐ mission and reception of data can never be guaranteed. Data  may be delayed, corrupted (that is, have errors), or be totally  lost. Although significant delays or losses of data are rare  when wireless devices such as the Sierra Wireless modem are  used in a normal manner with a well‐constructed network, the  Sierra Wireless modem should not be used in situations where  failure to transmit or receive data could result in damage of  any kind to the user or any other party, including but not  limited to personal injury, death, or loss of property. Sierra  Wireless and its affiliates accept no responsibility for damages  of any kind resulting from delays or errors in data transmitted  or received using the Sierra Wireless modem, or for failure of  the Sierra Wireless modem to transmit or receive such data. Safety and hazards The modem MUST BE POWERED OFF in all areas that may  be susceptible to radio interference, in particular: • Prohibited areas Obey all signs and notices and follow all rules and regula‐ tions. Power off the modem when instructed to do so or  when you suspect that it may cause interference or danger. • In areas where blasting is in progress • Where explosive atmospheres may be present Areas with a potentially explosive atmosphere are not  always clearly marked. Such areas include gas stations,  fuel depots, chemical transfer or storage facilities, areas ...

  • Page 23: Regulatory Information For North America

    Regulatory information for North America CAUTION: Unauthorized modifications or changes not  Note: Regulatory information in expressly approved by Sierra Wireless, Inc. could void  this section applies to these compliance with regulatory rules, and thereby your authority  models: to use this equipment. AirCard 880E AirCard 881 The design of the modem complies with U.S. Federal Commu‐ AirCard 881E (Canada only) nications Commission (FCC) and Industry Canada (IC) guide‐ AirCard 504 lines respecting safety levels of radio frequency (RF) exposure  for portable devices, which in turn are consistent with the  following safety standards previously set by Canadian, U.S.  and international standards bodies: • ANSI/IEEE C95.1‐2005, IEEE Standard for Safety Levels with  Respect to Human Exposure to Radio Frequency Electromag‐ netic Fields, 3 kHz to 300 GHz •...
  • Page 24 AirCard Modem User Guide been approved to operate in conjunction with this modem. Note: This modem must not be used in any unapproved configurations. For details, contact Sierra Wireless. Note: The modem is approved for normal-size notebook computers only (typically with 12 inches or larger display screens). For notebook computers with a display screen smaller than 12 inches, ensure a safe distance between the modem antenna and users or bystanders.

  • Page 25: Regulatory Information For Eu Countries

    Defense contracts, and as set forth in Federal Acquisitions  Regulations (FARs) Section 52.227‐19 for civilian agency  contracts or any successor regulations. If further government  regulations apply, it is your responsibility to ensure  compliance with such regulations. Regulatory information for EU countries Sierra Wireless hereby declares that the modem conforms to all  Note: Regulatory information in the essential requirements of Directive 1999/5/EC: this section applies to these models: AirCard 880 AirCard 880E AirCard 501 The Declaration of Conformity made under Directive 1999/5/ AirCard 503 EC is available for viewing at the following location in the EU  community: Sierra Wireless (UK), Limited Lakeside House 1 Furzeground Way, Stockley Park East Uxbridge, Middlesex UB11 1BD England Rev 1.0 Nov. 09...
  • Page 26 AirCard Modem User Guide 2131233...

  • Page 27: Index

    Index Numerics 3G Watcher radio frequency specifications,  20 launching,  14 receive frequencies,  20 removing SIM card,  17 RF specifications,  20 Care and maintenance,  17 connect to the network,  15 safety notice,  22 SIM card, removing,  17 specifications electrical,  20 ejecting a SIM card,  17 environmental,  21 electrical specifications,  20 radio frequency,  20 environmental specifications,  21 storage temperature,  21 when not using card,  17 frequencies receive,  20 transmit,  20 temperature,  21 transmit frequencies,  20 humidity,  21 vibration,  21 launching 3G Watcher,  14 Launching Watcher,  14 Watcher LEDs,  11 introduction,  13 launching,  14 reinstalling,  14 profile,  15 Rev 1.0 Nov. 09...
  • Page 28 AirCard Modem User Guide 2131233...

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