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Do you have a question about the explore 8 and is the answer not in the manual?

Questions and answers

Nancy Kubasek
January 19, 2025

My explora 8 works for a few minutes, then I either get a red screen or I try to view another page, and I just see the previous page. Sometimes I just get black and white stripes. Now when I charge it and try to use it, it won't turn off, even though it isn't working. The light just stays on. I tried a hard reset and that did no good. For about a month it worked fine, but zvgdf that it hasn't worked. What can I do to get it to work again?

Mel Becker
February 2, 2025

My explore 8 is fully charged (100%) but it will not start. Apart from flashing 100% no other screen will come on. I had been using the machine earlier today and after switching off for lunch I have been unable to restart it.

1 comments:
Mr. Anderson
February 10, 2025

If your Humanware Explore 8 does not turn on even though it is fully charged, try the following steps:

1. Press and hold the Power button.
2. If the device still does not turn on, ensure it is not connected to power via a USB cable. If it is, unplug it.
3. Press and hold the Power button for 10 seconds to force a shutdown.
4. Press the Power button for one second to turn it back on.

If the issue persists, consider restoring the device to factory defaults through the menu.

This answer is automatically generated

Summary of Contents for Humanware explore 8

  • Page 3: Table Of Contents

    Table of Contents Chapter 1 – Overview ........2 Introduction ..........2 Box Contents ..........3 Physical Description ......... 4 Getting Started .......... 6 Chapter 2 – Using Your System ....7 Powering On ..........7 Powering Off ..........8 Magnifier Mode .........
  • Page 4: Chapter 1 - Overview

    Being magnifier users ourselves, we at HumanWare know that in addition to the best available image quality, a good magnifier needs to be simple, portable, comfortable to use, and should always be ready when you need it, where you need it.
  • Page 5: Box Contents

    If you have any questions about your system, please contact HumanWare Customer Service by consulting the contact information in the back of this user guide. Copyright 2017 by Technologies HumanWare Inc., all rights reserved. No part of this publication may be reproduced or distributed...
  • Page 6: Physical Description

    PHYSICAL DESCRIPTION Front face Zoom- Contrast Zoom+ Left side Power HDMI...
  • Page 7 Top edge Freeze Back side LEDs Cameras Stand...
  • Page 8: Getting Started

    GETTING STARTED 1. Connect the USB cable to the USB charger. 2. Hold explorē 8 so that the screen side is facing you. Make sure the tactile USB symbol on the cable’s USB connector is on the opposite side of the screen. Carefully connect the cable to the USB port located on the left side of your device and plug the charger into an outlet.
  • Page 9: Chapter 2 - Using Your System

    CHAPTER 2 – USING YOUR SYSTEM POWERING ON To start your magnifier, simply press Power on the left side of the device. The device can then be held by the sides, just like you would hold a tablet. Alternatively, you can turn on your device by simply unfolding the reading stand behind the device and placing it over what you wish to read.
  • Page 10: Powering Off

    POWERING OFF To turn off your device, simply press Power. MAGNIFIER MODE Magnifier mode is explorē 8’s main mode of operation. With the stand closed, you will be able to magnify distant objects. With the stand open, you will be able to magnify close objects or documents on a table.
  • Page 11: Changing Contrast

    CHANGING CONTRAST explorē 8 allows you to customize contrast to better suit your needs and preferences. Simply press Contrast to change contrast until you find one you are comfortable with. The available contrast modes are listed below:  Full color, Black on white, White on black, Black on yellow, Yellow on black Other contrast modes are also available from the menu (see Ch.
  • Page 12: Lines And Blinds

    LINES AND BLINDS With the explorē 8, you can add a horizontal line or blinds over your image for easier reading. To add or remove a line, press and hold Contrast and Zoom+ simultaneously. To add or remove blinds, press and hold Contrast and Zoom- simultaneously.
  • Page 13: Freezing An Image

    FREEZING AN IMAGE explorē 8 enables you to freeze an image while in magnifier mode for easier reading, an especially useful feature when reading labels on products on stores’ top shelves. To freeze an image, simply press Freeze while aligning your magnifier towards what you wish to read.
  • Page 14: Gallery Mode

    Alternatively, you can enable the pinch and zoom gesture (decrease and increase the distance between two fingers) from the menu to zoom in and out of a frozen image (see Ch. Hold your finger down and slide it across the screen to see other parts of a frozen image.
  • Page 15: Accessing The Gallery

    ACCESSING THE GALLERY To access your images in the Gallery, press Contrast and Freeze simultaneously. Swipe your finger left or right on the screen to select an image. You can also press the arrows on the screen to select an image. You can zoom in and out of saved images by pressing or pressing and holding Zoom+ and Zoom-.
  • Page 16: Using An External Screen

    the screen or using the arrow buttons), then press and hold Freeze. Alternatively, you can enable the tap and hold gesture (keep your finger down on the screen) from the menu to delete an image (see Ch. 4). You will have the option to Delete or Cancel. Press Delete to confirm deletion.
  • Page 17: Chapter 3 - Exporting Images To Computer

    CHAPTER 3 – EXPORTING IMAGES TO COMPUTER To export Gallery images saved on explorē 8 to your computer, connect your device to your computer with the USB cable provided. You should see a “PC connected” message appear on your device. You can now copy and paste the images from your Gallery to your computer using your computer’s file browser.
  • Page 18: Chapter 4 - Menu

    CHAPTER 4 – MENU ACCESSING THE MENU AND CHANGING SETTINGS Press and hold Contrast to enter the menu. You can navigate the menu by swiping up or down with your finger on the screen, pressing the up/down arrows on the screen, or pressing Zoom+ to scroll up and Zoom- to scroll down.
  • Page 19  Screen Brightness (Change the screen’s brightness level): 1 to 9 (8*)  Touchscreen (submenu, tap to enable gestures and vibrations)  Pinch & zoom (decrease/increase distance between two fingers to zoom out/in)  Vibrations  Tap & hold (hold finger down in Magnifier to save image to Gallery) ...
  • Page 20  Contrast (submenu)  Preferred Contrast (select contrast in which your explorē 8 starts up): Previous* (last used contrast), Color, enabled contrasts  Menu (change menu colors): Black on white*, White on black, Black on yellow, Yellow on black, Black on orange, Orange on black, Black on cyan, Cyan on black, Black on purple, Purple on black, Black on green,...
  • Page 21  Lines and blinds: Line, Blinds, None*  Lights: On*, Low, Off  Menu Text Size: Small, Medium*, Large  Language: English US*, English UK, French (CA), French (FR), Spanish (US), Spanish (ES), German, Dutch, Danish Polish, Portuguese (PT), Portuguese (BR), Norwegian, Italian, Swedish, Finnish, Russian,...
  • Page 22: Chapter 5 - Updating Your System

    CHAPTER 5 – UPDATING YOUR SYSTEM First, go to: http://www.humanware.com/support/explore8 Then, download the latest version of the explorē 8 software. Connect your device to your computer using the provided USB cable. Using your computer’s file explorer, paste your downloaded file directly into your explorē 8 root.
  • Page 23: Chapter 6 - Recharging Your System

    CHAPTER 6 – RECHARGING YOUR SYSTEM IMPORTANT: The battery becomes warm during recharging. This is normal. Do not recharge the battery near a heat source. To recharge the battery using a household power outlet:  Connect the USB cable to explorē 8’s USB charger.
  • Page 24 The lightning bolt icon means your device is being charged. The number to the right represents the percentage of battery charge remaining. Due to lower voltage, charging from the computer USB may be slower. In some cases, your device may not charge at all depending on the amount of power supplied by the computer.
  • Page 25: Chapter 7 - Troubleshooting

     Do not disassemble or modify the battery.  Use only specified HumanWare charger. There is a risk of overheating, fire or explosion if the battery is put in a fire, heated, subjected to impact, put in contact with water, or if its terminals are shorted.
  • Page 26 Screen is black: If the unit is laying on a table or any flat surface, the image may be black. Lift your magnifier to see whether this is the reason why your screen is black. If this does not solve the problem, try restarting your device.
  • Page 27 Colors are difficult to detect: First make sure there is sufficient ambient light around you. Choose a different color combination by pressing Contrast while in magnifier mode. There is a lot of glare: Tilt the object you are looking at in a different direction to reduce glare.
  • Page 28: Appendix A - Safety And Maintenance

    Battery: The explorē 8 has an internal rechargeable Li- Ion battery. The battery must be replaced by a qualified HumanWare technician.  Do not use or leave the unit near heat source and fire. Do not store in high temperatures.
  • Page 29  Do not pierce or strike the unit with sharp objects or a hammer.  If the battery leaks and liquid gets into the eyes, do not rub eyes. Instead, rinse the eyes with clean running water and seek immediate medical attention to prevent injury.
  • Page 30 isopropyl alcohol vinegar-water solutions (no more than 10% vinegar) are safe cleaning liquids for your LCD screen. Use only the minimal amount of liquid to prevent spills inside the device. If liquid seeps in, damages to the device might occur. Make sure no liquids remain on your screen.
  • Page 31: Appendix B - Specs

    APPENDIX B – SPECS Size: 24 x 204 x 153.2 mm Display: 8’’ ISP LCD Weight: 580 g Power Input: USB Type C connector. 5V@3A, 9V@2A or 12V@1.5A Battery life: 4.5 hours Charge Time: 2 hours (when device is off) Supported HDMI formats: 1280x720p 60Hz, 50Hz 1920x1080p 60Hz, 50 Hz, 24Hz...
  • Page 32: Appendix C - Fcc Info

    APPENDIX C – FCC INFO FCC Statement: This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that cause...
  • Page 33 radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference...
  • Page 34: Appendix D - Warranty

    Improper use is use of this device other than described in this manual. In no event shall HumanWare or its distributors be liable for indirect or consequential damages. No replacement or repair covered by the...
  • Page 36 ACCD-0186 REV 02...

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