Moneris iCT250 Reference Manual
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Moneris iCT250 Reference Manual

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Moneris® iCT250
Reference Guide
11/17

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Summary of Contents for Moneris iCT250

  • Page 1 Moneris® iCT250 Reference Guide 11/17...
  • Page 2 Need help? Web: moneris.com/support Toll-free: 1-866-319-7450 Record your Moneris merchant ID here: ____________________________________...

  • Page 3: Table Of Contents

    Enabling the admin password for manual entry protection ................21 Enabling loyalty and gift cards ..........................22 Enabling tip entry (gift cards) ............................22 Using Your Terminal ....................23 Moneris iCT250 ............................24 Terminal keys and hardware ..........................25 Optional external PINpad ......................... 26 General guidelines for the iPP320 PINpad .......................26 Card types ..............................
  • Page 4 Current batch totals report [99] ........................50 Merchant sub-totals report [95]........................50 Pre-auth list [62] ...............................50 Balance inquiry report [94] ..........................51 Configuration report [16] ..........................51 Tip totals report [96] ............................51 Admin functions ............................52 Logon [02] .................................52 Logoff [03] ................................52 Re-initialization [01] ............................52 Moneris® iCT250 Reference Guide...
  • Page 5 End-of-day process ........................... 53 Merchant close ..............................53 System close ..............................54 Troubleshooting ............................55 Error messages ..............................55 Equipment issues ..............................59 Merchant support ....................... 60 Moneris® iCT250 Reference Guide...
  • Page 6 This page left blank intentionally. Moneris® iCT250 Reference Guide...

  • Page 7: Setting Up Your Terminal

    Setting up Your Terminal Setting up Your Terminal In this section, we go over everything you need to know to set up your Moneris iCT250. You can also view our setup videos online at moneris.com/support-iCT250. Moneris® iCT250 Reference Guide...

  • Page 8: Before You Get Started

    PINpad is not supported (i.e., a semi-integrated terminal cannot be used in conjunction with an attached iPP320 PINpad). 2. If your terminal will communicate with the Moneris host over high-speed Ethernet, review the Moneris IP Readiness Checklist (available at moneris.com/checklist) to ensure that your Ethernet service is ready to support your terminal.
  • Page 9 Merchant Close (you are responsible for closing your batch at the end of each day).  Optional features e.g. gift cards, loyalty cards, Ernex Terminal ID (found in your Moneris Gift & Loyalty Welcome letter). If any of the above required elements are missing, please call Moneris Customer Care toll-free at 1-866-319-7450.

  • Page 10: Hardware Setup

    Plug the other end of the Ethernet cable into the router/switch/hub/internal wiring — whatever is applicable to the high-speed Internet service at your location. (If necessary, please refer to the Moneris IP Readiness Checklist available at moneris.com/checklist.) Recommendation: Set up dial backup as well (follow the...
  • Page 11 Plug the PINpad cable into the USB port on the PINpad (raise the latch). c. Fold the latch down and press to secure the cable. d. Turn the terminal over so that the back panel is facing you. Locate the two corner latches. Moneris® iCT250 Reference Guide...
  • Page 12 Close the back panel until it snaps shut. (The PINpad cable should be secured as it passes through the middle opening between the closed panel and the terminal.) Go to step 4 below. Moneris® iCT250 Reference Guide...
  • Page 13 IMPORTANT: You must use the exact power adaptor and cables provided by Moneris to work with the Moneris iCT250 terminal. Failure to do so may affect the operability of, or cause damage to, the equipment.

  • Page 14: What To Do Next

    PINpad, proceed to Communications setup on page 13;  a semi-integrated device with your ECR, refer back to the Moneris iCT250 Semi-Integrated Reference Guide, and continue the applicable overview setup procedure beginning at step 3, “Enable Semi-Integrated mode on the terminal...”.

  • Page 15: Communications Setup

    Communications setup Your terminal must be configured to communicate with the Moneris host. 1. Do one of the following based on your requirements:  If you are using dynamic IP as default, proceed to Using dynamic IP below.  If you are using static IP as default, proceed to Using static IP on page 13.
  • Page 16 If you are using dial backup and need to enter a prefix (e.g., 9) to connect to an outside line, proceed to Using dial backup on page 15.  If you are not using dial backup or you are but do not need to enter a prefix, proceed to Initialization and logon on page 18. Moneris® iCT250 Reference Guide...

  • Page 17: Using Dial

    Using dial To set up dial as your default method of communicating with the Moneris host, follow these steps. 1. Press the key twice, key in 08 and, press the green key. 2. Press the green key to select COMMS TYPE.

  • Page 18: Communications Troubleshooting

    Communications troubleshooting Error Message Solution The terminal cannot establish a connection to the Moneris host. HOST CONNECTION FAILED If the terminal is configured for IP: 1. Press the green key to return to the TERMINAL SETUP REQUIRED screen. TCP CONNECTION FAILED 2.
  • Page 19 4. If the terminal must use a prefix to dial out, ensure that the dial PREFIX parameter has been configured correctly. Refer to Setting a dial prefix on page 15. 5. Return to Initialization and logon on page 18. Moneris® iCT250 Reference Guide...

  • Page 20: Initialization And Logon

    If you are setting up a standalone terminal (with or without an external PINpad): Go directly to step 2.  If you are setting up a semi-integrated terminal to work with your ECR: Refer back to your Moneris iCT250 Semi-Integrated Reference Guide, and continue the applicable overview setup procedure beginning at step 5 ("Configure the terminal-to-ECR communications parameters…”).

  • Page 21: Additional Options

    Scroll up to EXT PINPAD, and press the green key. c. When ENABLE EXTERNAL PINPAD? appears, press the key (YES). 4. Wait for the PINpad to display WELCOME/BONJOUR. 5. When the terminal displays TERMINAL SETUP REQUIRED, proceed to Communications setup on page 13. Moneris® iCT250 Reference Guide...

  • Page 22: Printing The Contactless Logo On Contactless Transaction Receipts

    READY screen. Note: To change the default values for the tip and cash back options, or to enable enhanced tip prompting, refer to the iCT250 Operating Manual in WebHelp format at moneris.com/support. Changing printer options The printer is set up to automatically print the second receipt 10 seconds after it prints the first receipt.

  • Page 23: Changing The Terminal Language

    (shipped with your terminal) must be swiped any time card information is manually entered in order to continue the transaction. Moneris recommends that you change this parameter by setting up an admin password to be entered instead of swiping the POS Admin card. To change this parameter and set up an admin password, follow these steps.

  • Page 24: Enabling Loyalty And Gift Cards

    8. Your terminal is ready to process loyalty card and gift card transactions. For instructions on performing:  gift card transactions, refer to the Moneris iCT250 Gift Card Program Reference Guide.  loyalty card transactions, refer to the Moneris iCT250 Loyalty Programs Reference Guide.

  • Page 25: Using Your Terminal

    Using Your Terminal Using Your Terminal In this section, we go over everything you need to know to use your Moneris iCT250, including how to perform transactions and end-of-day processes. Moneris® iCT250 Reference Guide...

  • Page 26: Moneris Ict250

    When prompted, you (and sometimes your customer) will key in information on the terminal. If your customer is required to key in information, pass the handheld to the customer. When the customer has finished keying in the information, retrieve the terminal and complete the transaction. Moneris® iCT250 Reference Guide...

  • Page 27: Terminal Keys And Hardware

    Keypad Magnetic stripe reader Chip reader Display screen/Contactless reader (internal) Note: If the terminal’s back light dims (keys lose their bright glow), press any key. The keys function even if the back light is dimmed. Moneris® iCT250 Reference Guide...

  • Page 28: Optional External Pinpad

    Optional external PINpad If an optional Moneris iPP320 external PINpad is connected to the iCT250 terminal and your merchant account is configured for it, the customer uses the PINpad to input transaction information when prompted. General guidelines for the iPP320 PINpad ...

  • Page 29: Card Types

    Card types The Moneris iCT250 supports the following card types and formats. These card types are not mutually exclusive. A single card can include a magnetic stripe, a chip, and contactless functionality. Magnetic stripe card  A card with a magnetic stripe ...

  • Page 30: Cardholder Verification

    In most cases, this limit does not apply to:  Credit transactions where the card is swiped or inserted  Interac Debit transactions where the card is swiped or inserted These transactions require cardholder verification regardless of the transaction amount. Moneris® iCT250 Reference Guide...

  • Page 31: Card Entry Options

    The card must be within 0.5 in. (1.3 cm) of the screen, but it does not have to touch it.  The card must be tapped or waved by itself (the customer cannot leave the card in their wallet and wave it in front of the screen). Moneris® iCT250 Reference Guide...

  • Page 32: Contactless Transaction Limit (Ctl)

    If SWIPE ADMIN CARD appears, swipe your POS Admin card on the terminal.  If TAKE MANUAL IMPRINT OF CARD AND PRESS OK appears, take a manual imprint of the card, and press the green key. Moneris® iCT250 Reference Guide...

  • Page 33: Transactions

    2. Key in the Admin code, and press the green key. The transaction appears. To print a list of all Admin codes: 1. Press the key until ENTER ADMIN CODE appears. 2. Key in 40, and press the green key. The list is printed. Moneris® iCT250 Reference Guide...

  • Page 34: Purchase [100]

    3. Follow the merchant prompts table on page 34. Note: When the final Purchase amount is known, you must perform an Advice for the final amount using the same card number (see Advice options starting on page 33). Moneris® iCT250 Reference Guide...

  • Page 35: Cheque Authorization [105]

    3. Scroll to the Pre-Auth that you want to complete or cancel (e.g., “PA1234 $#.##”), and press the green key. 4. Press the key (COMPL), and follow the merchant prompts table on page 36. Moneris® iCT250 Reference Guide...

  • Page 36: Balance Inquiry [110]

    Key in the last four digits of the card number, and press the green key. 4 DIGITS ENTER EXPIRY Key in the card’s expiry date (MMYY), and press the green key. DATE [MMYY] SWIPE ADMIN CARD Swipe your POS Admin card. Moneris® iCT250 Reference Guide...
  • Page 37 If cardholder would like to pay a balance due by credit or debit, press the $00.00 key. CR/DB CASH If they would like to pay by cash, press the key. UPDATE POINTS Refer to the Moneris iCT250 Loyalty Programs Reference Guide. TO LOYALTY CARD? Moneris® iCT250 Reference Guide...

  • Page 38: Merchant Prompts: Cheque Authorizations

    Key in the 6-digit portion of the RECEIPT NUMBER found on the Pre-Auth NUMBER receipt (see Pre-Auth Receipt on page 47), and press the green key. 1234567890123456 Press the green key to confirm the displayed card number. PRESS [OK] Moneris® iCT250 Reference Guide...
  • Page 39 ENTER CARD Key in the card number, and press the green key. NUMBER ENTER EXPIRY Key in the card's expiry date (MMYY), and press the green key. DATE [MMYY] SWIPE ADMIN CARD Swipe your POS Admin card. Moneris® iCT250 Reference Guide...

  • Page 40: Customer Prompts: On The Terminal

    NOT FOUND Pre-Auths stored in the terminal's memory.) USE LOYALTY INFO Refer to the Moneris iCT250 Loyalty Programs Reference Guide. FROM PRE-AUTH? Customer prompts: On the terminal This table lists in order of appearance the prompts (and the actions to take for each) that your customer might see on the terminal during a transaction when tip entry is disabled.
  • Page 41 Note: The remaining balance is displayed during a Partial Approval PRESS OK transaction if the pre-paid card allows this. REMOVE CARD Removes their card from chip reader and returns the terminal to you (see APPROVED ######## prompt on page 35). Moneris® iCT250 Reference Guide...

  • Page 42: Customer Prompts: On The Pinpad

    APPROVED Returns the PINpad to you (see APPROVED ######## prompt on page 35). THANK YOU REMOVE CARD Removes their card from chip reader and returns the PINpad to you (see APPROVED ######## prompt on page 35). Moneris® iCT250 Reference Guide...

  • Page 43: Prompts With Tip Entry

    Take a manual imprint of the card, and press the green key. IMPRINT OF CARD AND PRESS OK RETURN TO CLERK Press the green key on the terminal to continue. APPROVED Press the green key, and process any receipt that prints (see page 46). ######## Moneris® iCT250 Reference Guide...

  • Page 44: Customer Prompts On The Terminal: Purchase With Tip Entry Enabled

    UPDATE POINTS Refer to the Moneris iCT250 Loyalty Programs Reference Guide. TO LOYALTY CARD? Customer prompts on the terminal: Purchase with tip entry enabled This table lists in order of appearance the prompts (and the actions to take for each) that your customers might see on the terminal during a Purchase when tipping is enabled.
  • Page 45 Keys in their Personal Identification Number and presses the green key. RETURN TO CLERK Returns the terminal to you (see RETURN TO CLERK prompt on page 41). APPROVED Returns the terminal to you (see APPROVED ######## prompt on page ######## 41). Moneris® iCT250 Reference Guide...

  • Page 46: Customer Prompts On The Pinpad: Purchase With Tip Enabled

    F1 - AA%=$0.00 function key. F2 - AA% = $0.00 To enter a different tip, presses the key (OTHER). F3 - AA% = $0.00 F4 - OTHER PURCHASE Presses the green key to confirm the displayed amount. $#.##-OK? Moneris® iCT250 Reference Guide...
  • Page 47 APPROVED Returns the PINpad to you (see APPROVED ######## prompt on page 41). THANK YOU REMOVE CARD Removes their card from chip reader and returns the PINpad to you (see APPROVED ######## prompt on page 41). Moneris® iCT250 Reference Guide...

  • Page 48: Receipts

    To reduce the risk of fraudulent card use, masking and truncation are applied to card numbers printed on receipts. Masking replaces a card’s numbers with asterisks (e.g., ************1234). Truncation prints only the last 4 digits of a card (e.g., 1234). The expiry date is not printed on any copy of any receipt. Moneris® iCT250 Reference Guide...

  • Page 49: Contactless Transactions

    Contactless transactions Receipts can be suppressed for tapped credit transactions that do not require cardholder verification. Refer to printer configuration in the Moneris iCT250 Operating Manual in WebHelp format located at moneris.com/manuals. Receipts are always printed for Interac Flash transactions.

  • Page 50: Partial Approval Receipt Sample

    Partial Approval receipt sample Moneris® iCT250 Reference Guide...

  • Page 51: Reports

    TO BE PROCESSED appears, key in the Group ID and press the green key, then select PROCESS LIST.  For all clerks, press the key (MULTIPLE) then select ALL CLERKS. The report prints, and the READY screen appears. Moneris® iCT250 Reference Guide...

  • Page 52: Current Batch Totals Report [99]

    The report prints, and the READY screen appears. Merchant sub-totals report [95] Prints a list of transaction type totals by card type for the current batch from the Moneris host. Grand totals by transaction type are also included. 1. Press the key, select REPORTS, and select MERCH SUBTOTAL.

  • Page 53: Balance Inquiry Report [94]

    When END TIME appears, key in the end time (HHMM, 24-hour clock), and press the green key.  If BATCH is selected, key in the batch number, and press the green key. The report prints, and the READY screen appears. Moneris® iCT250 Reference Guide...

  • Page 54: Admin Functions

    ADMIN, then select LOGOFF. The PLEASE LOGON prompt appears within 60 seconds. Re-initialization [01] Moneris Customer Care may ask you to re-initialize your terminal if changes have been made to it or your merchant account. 1. Press the key, select CONFIGURATION, then select INITIALIZATION.

  • Page 55: End-Of-Day Process

    Step 3: Confirmation Confirm that the totals on the Stored Transactions report (printed in step 1) match the totals on the Batch Totals report (printed in step 2). If they do not match, call Moneris Customer Care toll-free at 1-866-319-7450 the next business day for reconciliation assistance.

  • Page 56: System Close

    System close If your merchant account is set up for System Close settlement, Moneris automatically closes your batch for you at the end of each day. You must verify transaction totals on a daily basis. Here’s how: Step 1: Print a stored transactions report [60] See page 53.

  • Page 57: Troubleshooting

    If the error message reappears and is listed in the table below, follow the instructions in the table. If the problem is still not resolved, call Moneris Customer Care toll-free at 1-866-319-7450. Error messages...
  • Page 58 INSERT CARD INTO READER DECLINED BY CARD The chip card has declined the transaction. 1. Retrieve the iCT250 or iPP320 if attached, and remove the chip card. 2. Press the green key on the iCT250 until the READY screen appears.
  • Page 59 Card Entry with Admin protection is enabled. Swipe your POS Admin card to continue the transaction. TAP FAILED If the card has a chip, insert it into the iCT250 chip reader or iPP320 if PLEASE INSERT attached; if the card does not have a chip, swipe it.
  • Page 60 1. If REMOVE CARD is also displayed, the customer removes their chip RETRY TERMINAL card. TIME-OUT 2. Retrieve the iCT250 or iPP320 if attached. 3. Press the red key on the iCT250. 4. Retry the transaction when the READY screen appears.

  • Page 61: Equipment Issues

    1. Check all cables to ensure that everything is plugged in correctly. screen is blank. 2. If the screen is still blank, call Moneris Customer Care. If the terminal is configured to use Ethernet communication, see the The Ethernet icon at the solution for "TCP CONNECTION FAILED"...

  • Page 62: Merchant Support

    Merchant support Merchant Support At Moneris, help is always here for you 24/7. Moneris® iCT250 Reference Guide...
  • Page 63 Setup and Installation video  download additional copies of this guide and other resources  consult the Moneris iCT250 WebHelp for detailed information on all of the options available on your terminal and how to enable them  Visit shop.moneris.com...
  • Page 64 Solutions Corporation (“Moneris”). This manual is for informational purposes only. Neither Moneris nor any of its affiliates shall be liable for any direct, indirect, incidental, consequential or punitive damages arising out of use of any of the information contained in this manual. Neither Moneris or any of its affiliates nor any of our or their respective licensors, licensees, service providers or suppliers warrant or make any representation regarding the use or the results of the use of the information, content and materials contained in this manual in terms of their correctness, accuracy, reliability or otherwise.

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