Mitel MiVoice 6900 Series Administrator's Manual
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Mitel MiVoice 6900 Series Administrator's Manual

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Mitel MiVoice 6900 Series IP Phones
58015143 REV02
RELEASE 1.1 ADMINISTRATOR GUIDE

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  • Page 1 Mitel MiVoice 6900 Series IP Phones 58015143 REV02 RELEASE 1.1 ADMINISTRATOR GUIDE...

  • Page 2: Mitel Mivoice 6900 Series Ip Phones - Release 1.1 Administrator Guide

    ). The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document. Revisions of this document or new editions of it may be issued to incorporate such changes.

  • Page 3: Software License Agreement

    Equipment for which the Software was intended. This Product may integrate programs, licensed to Mitel by third party Suppliers, for distribution under the terms of this agreement. These programs are confidential and proprietary, and are protected as such by copyright law as unpublished works and by international treaties to the fullest extent under the applicable law of the jurisdiction of the Customer.

  • Page 4: Table Of Contents

    Mitel MiVoice 6900 Series IP Phones - Release 1.1 Administrator Guide Software License Agreement ............1 About this guide.

  • Page 5: About This Guide

    About this guide About this guide This guide explains how to use the administrator features of the Mitel MiVoice 6900 Series (6920, 6930, and 6940) IP phones that can be accessed through the IP phones’ advanced Static Settings menu and Web UI.

  • Page 6: Getting Started

    Mitel MiVoice 6900 Series IP Phones - Release 1.1 Administrator Guide Getting started The Mitel MiVoice 6900 Series IP phones must be set up and be configured prior to its first use. This section describes phone behavior and start up screens you may see when the phone is first plugged in, or when it is restarted.
  • Page 7 Getting started The Mitel MiVoice 6900 Series IP phone then contacts the call server and completes the start up process. WARNING: DO NOT UNPLUG OR REMOVE POWER TO THE PHONE DURING THE START UP PROCESS.

  • Page 8: Static Settings Menu

    Mitel MiVoice 6900 Series IP Phones - Release 1.1 Administrator Guide Static Settings menu Basic menu (Settings) key provides access to the Static Settings menu. Mitel MiVoice 6930 Static Settings Mitel MiVoice 6920 Static Settings Mitel MiVoice 6940 Static Settings This menu provides a single location to access all the phone settings.
  • Page 9 Detailed file system information. • Detailed network status information. • Detailed kernel information. The dumpstate.txt log file can be downloaded using the Mitel Web UI. For information on how to save the log file see “Collect/tar Logs and Get Log Files” page 38.

  • Page 10: Advanced Menu

    Mitel MiVoice 6940 Advanced menu Notes: 1. The Avatars softkey is displayed on all Mitel MiVoice 6900 Series IP phones. However, Avatars are supported only on the Mitel MiVoice 6940 IP phone. Pressing or tapping the Avatars softkey clears the cache on the Mitel MiVoice 6900 Series IP phone.

  • Page 11: Status

    Mitel MiVoice 6900 Series IP phones. Status The Status menu on the Mitel MiVoice 6900 Series IP phones is a read-only menu that displays general phone information and the current network status details. The Status menu is available to both users and Administrators and does not require a password to access.

  • Page 12: Network

    IP phone, as well as the call server firmware revision. Note: The Mitel MiVoice 6900 Series IP phones support DHCP Options 43 and 125. Network The Network menu allows you to configure the following network settings: •...

  • Page 13: Static Network Settings

    Static Settings menu Static Network Settings The Mitel MiVoice 6900 Series IP phones can be configured to utilize DHCP or static network settings. The Static Network Settings sub-menu allows you to configure network settings on your phone manually. Configuring static network settings automatically disables DHCP functionality.
  • Page 14 Mitel MiVoice 6900 Series IP Phones - Release 1.1 Administrator Guide • File Server: The URL of the File Server. Used for migrating Mitel MiVoice 6900 Series IP phones from MiNet to SIP. Refer to the SIP Administrator Guide for more information. •...

  • Page 15: Ethernet Ports

    The TFTP port the TFTP server uses. • File Server: The URL of the File Server. Used for migrating Mitel MiVoice 6900 Series IP phones from MiNet to SIP. Refer to the SIP Administrator Guide for more information • IPA IP Address: IP address of the IP Phone Analysis (IPA) server.
  • Page 16 Mitel MiVoice 6900 Series IP Phones - Release 1.1 Administrator Guide capabilities and connect at the highest common denominator (the highest speed being 1000Mbps and highest duplex being full). Auto-negotiation can be used by devices that are capable of different transmission rates, different duplex modes, and/or different standards at the same speed.

  • Page 17: Vlan Settings

    RTP packets over a single physical Ethernet. By configuring specific VLAN parameters, the Mitel MiVoice 6900 Series IP phones have the capability of adding and removing tags, and processing the ID and priority information contained within the tag.
  • Page 18 Mitel MiVoice 6900 Series IP Phones - Release 1.1 Administrator Guide The VLAN Settings sub-menu allows you to define the VLAN ID you want to associate with the Ethernet port, configure VLAN Layer 2 Protocol (L2P) priorities, and input Differentiated Servers Code Point (DSCP) values.
  • Page 19 Specifies the DSCP value for other traffic in the range of 0 to 63. 8. Press the Save softkey to save your changes. To configure VLAN settings on the Mitel MiVoice 6940 IP phone: 1. Press the (Settings) key on the phone to enter the Static Settings menu.

  • Page 20: 802.1X

    9. Tap the Save softkey to save your changes. 802.1X The Mitel MiVoice 6900 Series IP phones support IEEE 802.1X and facilitates media-level access control. It offers the capability to permit or deny network connectivity, control LAN access, and apply traffic policy, based on user or endpoint identity.

  • Page 21: Network Services

    ABC/abc/123 softkey can be used to switch the dialpad keys from lower to uppercase as well as from alphabetic to numeric. 8. Press the Save softkey to save your changes. To configure 802.1X settings on the Mitel MiVoice 6940 IP phone: 1. Press the (Settings) key on the phone to enter the Static Settings menu.
  • Page 22 • CDP Settings: The Mitel MiVoice 6900 Series IP phones are compatible with the Cisco Discovery Protocol (CDP). CDP can be used on the IP phones for the purpose of configuring port duplex and speed settings, port MAC identification, and auxiliary VLAN assignment.

  • Page 23: Pin

    11. Tap the Save softkey to save your changes. The PIN menu allows you to erase and modify the registration pin. The registration pin is used to register the Mitel MiVoice 6900 Series IP phones with the MiVB database. Erase PIN The Erase PIN sub-menu allows you to erase the registration pin on the IP phone.

  • Page 24: Modify Pin

    Mitel MiVoice 6900 Series IP Phones - Release 1.1 Administrator Guide 4. Navigate to PIN > Erase PIN using the navigation keys and press the Select softkey. Mitel MiVoice 6920 Erase PIN Mitel MiVoice 6930 Erase PIN 5. Use the left navigation key to select Yes and press the select button (middle button in the navigation cluster).
  • Page 25 Static Settings menu To modify the registration pin on the Mitel MiVoice 6920/6930 IP phone: 1. Press the (Settings) key on the phone to enter the Static Settings menu. 2. Press the Advanced softkey. 3. Input the Administrator password using the dialpad keys (default is 73738) and press the Enter softkey.

  • Page 26: Diagnostics

    The Audio Diagnostics sub-menu allows you to collect up to 5 minutes of audio log files that can help to debug audio issues on the Mitel MiVoice 6900 Series IP phones. To capture audio diagnostic logs on the Mitel MiVoice 6920/6930 IP phone: 1.
  • Page 27 Note: Tap the Stop softkey at any time to stop capturing the audio diagnostic logs. To save the audio diagnostic logs to your PC using the Mitel Web UI: 1. Open your web browser and enter the phone’s IP address or host name into the address bar.

  • Page 28: Ping

    Ping The Ping sub-menu allows you to ping a host name or IP address directly from the Mitel MiVoice 6900 Series IP phone. This tool can be used to verify whether or not network connections between the Mitel MiVoice 6900 Series IP phone and other network endpoints are intact.

  • Page 29: Tcp Dump

    The IP phone displays the number of packets sent, the number of packets received, and the Round-Trip Time (RTT) min/avg/max in milliseconds. To use the ping tool on the Mitel MiVoice 6940 IP phone: 1. Press the (Settings) key on the phone to enter the Static Settings menu.
  • Page 30 Note: Tap the Stop softkey at any time to stop capturing the TCP DUMP logs. To save the TCP network packet logs to your PC using the Mitel Web UI: 1. Open your web browser and enter the phone’s IP address or host name into the address bar.

  • Page 31: Dhcp Trace

    DHCP trace returns. After you have reviewed the trace information, the DHCP Lease is released. To perform a DHCP trace on the on the Mitel MiVoice 6920/6930 IP phone: 1. Press the (Settings) key on the phone to enter the Static Settings menu.
  • Page 32 • dscp: DSCP values for default, voice, signaling, and other. To perform a DHCP trace on the on the Mitel MiVoice 6940 IP phone: 1. Press the (Settings) key on the phone to enter the Static Settings menu. 2. Tap the Advanced softkey.
  • Page 33 Static Settings menu 4. Tap the Diagnostics icon. 5. Tap the DHCP Trace icon. Mitel MiVoice 6940 DHCP Trace The following parameters and associated values are displayed: • mac_addr: The MAC address of the IP phone. • ip addr: The IP address of the IP phone.

  • Page 34: Restore Default

    Mitel MiVoice 6900 Series IP Phones - Release 1.1 Administrator Guide Restore Default The Restore Default option allows you to restore the Mitel MiVoice 6900 Series IP phone to its factory default settings. Note: Note: Performing a factory default is only applicable to the phone settings and does not affect the firmware version loaded on the phone.
  • Page 35 Static Settings menu 5. Tap the Restore Default icon. Mitel MiVoice 6940 Restore Default 6. Tap Yes. Note: Tap No to cancel the request.

  • Page 36: Ldap (Corporate) Directory Contacts

    The Contacts application is your personal phone book and directory, conveniently stored within your phone. The Mitel MiVoice 6900 Series IP phones support a localized Personal contact folder as well as enhanced functionality allowing for interoperability with LDAP (Corporate) directories.

  • Page 37: Web Ui Features

    Note: The default username is "root" and the default password is "73738". Reboot Phone The Reboot Phone option on the Mitel Web UI allows you to remotely reboot the respective Mitel MiVoice 6900 Series IP phone. To reboot the respective IP phone:...

  • Page 38: Upgrade Software

    The IP phone reboots. Upgrade Software The Mitel MiVoice 6900 Series IP Phone software can be upgraded through the TFTP Server in accordance with the MiVB platform. Note: The software upgrade through the Mitel Web UI is for Mitel Technical Support personnel use only.

  • Page 39: Upload File

    Upload File Although the Upload File option on the Mitel Web UI allows you to upload a file to a defined folder on the Mitel MiVoice 6900 Series IP Phone, it is recommended that files are not uploaded to your IP phone.

  • Page 40: Collect Logs

    4. In the Timeout input field, enter the amount of time (in minutes from 1 to 1440) you would like to capture TCP network packet data using the dialpad keys. 5. (For the Mitel MiVoice 6930 and 6940 IP phones) Click on the checkbox beside Bluetooth Trace Enable to enable Bluetooth traces.
  • Page 41 Web UI Features 5. If the capture was initiated using the Mitel Web UI, click on the Collect button beside Collect/tar Logs. 6. Click on the Download Log Files link beside Get Log Files. Note: The Download Log Files link also allows you to download log files that have been captured through the Diagnostics menu on the 6900 Series IP phones.

  • Page 42: Screenshot

    Mitel MiVoice 6900 Series IP Phones - Release 1.1 Administrator Guide 3. Click on Diagnostics. 4. Click on the Enable button beside Automatic upload. Set syslog level To set the syslog (system log) level: 1. In the Syslog Level drop-down list, select the log level.
  • Page 43 Web UI Features 3. Click on Screenshot 4. Right click on the image to save the image to a desired location on your PC.

  • Page 44: Limited Warranty

    After warranty service Mitel offers ongoing repair and support for this product. This service provides repair or replacement of your Mitel product, at Mitel's option, for a fixed charge. You are responsible for all shipping charges. For further information and shipping instructions: •...
  • Page 45 © Copyright 2017, Mitel Networks Corporation. All Rights Reserved. The Mitel word and logo are trademarks of Mitel Networks Corporation. Any reference to third party trademarks are for reference only and Mitel makes no representation of ownership of these marks.

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