vCloudPoint S100 User Manual
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vCloudPoint S100 User Manual

Zero client with vmatrix server manager
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S100 Zero Client with vMatrix Server Manager
User Manual
Rev. Aug-26th-2016
This guide applies to Windows Server 2012 and earlier versions. All screen shots shown
were captured from a Windows Server 2012 installation. The installation, configuration
and login screens are based on vMatrix Server Manager 2.1.0 and device firmware 2.0.2.5.
Actual use may vary depending on the specific software used. Unless specifically noted,
the installation screens are generally identical for all systems.

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  • Page 1 S100 Zero Client with vMatrix Server Manager User Manual Rev. Aug-26th-2016 This guide applies to Windows Server 2012 and earlier versions. All screen shots shown were captured from a Windows Server 2012 installation. The installation, configuration and login screens are based on vMatrix Server Manager 2.1.0 and device firmware 2.0.2.5.

  • Page 2: Table Of Contents

    S100 Zero Client & vMatrix User Manual Table of Contents Important Notices....................- 5 - Safety Information ....................- 6 - Regulatory Compliance..................- 6 - Chapter 1. Product Overview................- 8 - 1.1 Brief Introduction ..................- 8 - 1.2 Package Contents..................- 8 - 1.3 Device Connections.................- 8 -...
  • Page 3 S100 Zero Client & vMatrix User Manual 3.4 Device Login....................- 23 - Chapter 4. Using The Zero Client..............- 28 - 4.1 Settings Menu ..................- 28 - 4.1.1 Login..................... - 28 - 4.1.2 Display..................- 30 - 4.1.3 Network ..................- 31 - 4.1.4 Ping....................- 34 -...
  • Page 4 S100 Zero Client & vMatrix User Manual 4.10.4 Set Hotkeys ................- 45 - Chapter 5. Using vMatrix Server Manager............. - 46 - 5.1 User Management ................- 46 - 5.1.1 New User Creation..............- 46 - 5.1.2 User Status View.................- 48 - 5.1.3 User Information View ..............
  • Page 5 S100 Zero Client & vMatrix User Manual 5.4.3 Diagnostic Tools................. - 84 - 5.5 Add-ons....................- 85 - 5.6 Host Information ................... - 86 - 5.7 Log......................- 86 - 5.7.1 User Action Log................- 86 - 5.7.2 Management Action Log ............- 87 - 5.7.3 Event Log..................- 88 -...

  • Page 6: Important Notices

    Information contained in this document may have been obtained from internal testing or from a third party. vCloudPoint shall not be liable for any direct, indirect, special, incidental or consequential damages in connection with the use of this material. The latest version of this User Guide is obtainable at the “Download center”...

  • Page 7: Safety Information

    S100 Zero Client & vMatrix User Manual Safety Information Refer to the following information to prevent any physical injury or loss of assets caused by damage to the product. A user must read this User Guide carefully before use and properly follow the instructions.
  • Page 8 S100 Zero Client & vMatrix User Manual This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) This device must accept any interference received, including interference that may cause undesired operation.

  • Page 9: Chapter 1. Product Overview

    A quick installation guide  If you find any damage or shortage of any accessories, please contact your local dealer. Note: Your vCloudPoint zero client purchase was bundled with an entitlement to vMatrix Server Manager software and Premium Support. 1.3 Device Connections 5V DC Power Input ①...

  • Page 10: Chapter 2. Panning For Deployment

    The preliminary guideline below provides an estimated starting point from which administrators can test and, if needed, adjust the hardware specifications of their chosen host systems. vCloudPoint recommends that you always test your environment in advance of deployment to ensure it meets your expectations.

  • Page 11: Networking

    1) You are recommended to use reliable gigabyte networking devices and CAT-6 Ethernet cables for desirable multi-user experience. 2) Although vCloudPoint zero clients have a WIFI option, you are recommended to use standard Ethernet network as unreliable WIFI network may cause disconnection or experience compromised.

  • Page 12: Software Requirements

    To allow a simultaneous multi-user login, you need to install RDP Wrapper (download and learn more at www.vcloudpoint.com/support/add-ons) or obtain Microsoft RDS CALs. To properly license vCloudPoint zero clients in a Microsoft www.vcloudpoint.com...
  • Page 13 S100 Zero Client & vMatrix User Manual environment, you are recommended to obtain Microsoft RDS CALs for each vCloudPoint seat. For more information on licensing with Microsoft operating systems see: Article 02 at www.vCloudPoint.com/support/faq-how-tos/.  RDP wrapper RDP Wrapper is a free open source project to enable Remote Desktop Host support. RDP Wrapper is obtainable at https://github.com/stascorp/rdpwrap/releases...

  • Page 14: Vlc Media Player

    Refer to the following link to install the Microsoft RDS CALs https://www.microsoft.com/en-us/Licensing/product-licensing/client-access-license.aspx Note: You are licensed by vCloudPoint to use the vMatrix Server Manager software under the terms of the EULA. You cannot use the vMatrix Server Manager software with Windows Client software (i.e., Windows XP, Windows 7, Windows 8/8.1, Windows 10) unless a single user and no...
  • Page 15 S100 Zero Client & vMatrix User Manual local videos played on the zero client with VLC player to be rendered locally by the client processor instead of the host cpu. This feature offloads 90% host-side CPU consumption on video playing and can help support more video users per host especially for cases where simultaneous video play is often required.

  • Page 16: Chapter 3. Installation & Connection

    S100 Zero Client & vMatrix User Manual Chapter 3. Installation & Connection 3.1 vMatrix Installation Please make sure to DISABLE any Anti-Virus or Firewall software during the installation of vMatrix Server Manager. After installation has completed, you may re-enable Anti-Virus and Firewall software.
  • Page 17 S100 Zero Client & vMatrix User Manual During installation, your will be prompted to install drivers, click “Install”. When the progress bar completes, you will be asked to select language of vMatrix Server Manager. Select your language and click “next”. (This language selection window won’t appear on later installations or updates, but you still can change at...
  • Page 18 S100 Zero Client & vMatrix User Manual Select the disk partition which user files are stored. DO NOT select the partition that system or programs are installed. And then click “Next”. (This configuration window won’t appear on later installations or updates, but you still can change at vMatrix Server Manager after installation.)
  • Page 19 S100 Zero Client & vMatrix User Manual already been chosen for storing user files. And then click “Next”. (This configuration window won’t appear on later installations or updates, but you still can change at vMatrix Server Manager after installation.) Select if the administrator on the host can view user desktops directly or will need to send request or enter password.
  • Page 20 S100 Zero Client & vMatrix User Manual Click “Completed” and finish installation. 10) You will be asked to reboot the system. Click “yes”. www.vcloudpoint.com...

  • Page 21: User Creation

    S100 Zero Client & vMatrix User Manual Note: If system instability occurs after installing vMatrix Server Manager, please try removing vMatrix Server Manager and any anti-virus or security software present, and then re-installing vMatrix Server Manager. If the system is stable in this configuration, re-install the anti-virus software.
  • Page 22 S100 Zero Client & vMatrix User Manual To create multiple users at a time, select “Create multiple users”, and then select the number of users and enter passwords or select to use user name as password for all users. www.vcloudpoint.com...

  • Page 23: Device Connection

    3.3 Device Connection Connect the S100 device to other peripherals as show below. Connect the S100 zero client to the power adapter of 5V, 2A. Do not use power  adapter of other specifications to avoid damage to the zero client.

  • Page 24: Device Login

    S100 Zero Client & vMatrix User Manual 3.4 Device Login After connecting to the peripherals, press the device power button. After system boot, go the display page, select your correct language and desktop resolution; factory default language is “English” and desktop resolution is “1024x768”.
  • Page 25 S100 Zero Client & vMatrix User Manual Go to “Network” page. If DHCP network service in available in your network, you can just use the default setting to obtain an IP address for this device automatically. Otherwise if you want to allocate an IP address manually, cancel the option and enter an IP address instead.
  • Page 26 S100 Zero Client & vMatrix User Manual Go back to the “Login” page, select the host available in your network for connection. www.vcloudpoint.com...
  • Page 27 S100 Zero Client & vMatrix User Manual Check for any new firmware to upgrade at the right bottom of the screen. If yes, click to upgrade. www.vcloudpoint.com...
  • Page 28 S100 Zero Client & vMatrix User Manual Enter your user name and password, then click “Login”. If you use a new created user for initial log-in to the host, you may need to wait a few seconds to minutes for preparing a desktop.

  • Page 29: Chapter 4. Using The Zero Client

    S100 Zero Client & vMatrix User Manual Chapter 4. Using The Zero Client 4.1 Settings Menu 4.1.1 Login Host List window shows all available hosts in the network. Host to be shown in the  list are: 1) hosts with vMatrix Server Manager properly installed and running, 2) hosts in the same network segment as the device, 3) hosts that the device ever connected to even it is not in the same network segment.
  • Page 30 S100 Zero Client & vMatrix User Manual To connect to an available host not shown in the list, you can manually add the host  IP through the “Manual Add” button. Password field is case-sensitive while user name field is not.

  • Page 31: Display

    1024x768 (4:3), maximum: 1920x1080. Wallpaper: to change wallpaper for the device interface.  Device Name: to change device name; default: S100- (last 8 serial numbers). Device  name is shown at the right bottom of device interface and User Management page on vMatrix Server Manager.

  • Page 32: Network

    S100 Zero Client & vMatrix User Manual 4.1.3 Network Ethernet Settings  If DHCP network service in available in your network, you can just use the default setting to obtain an IP address for this device automatically. Otherwise if you want to allocate an IP address manually, cancel the option and enter an IP address instead.
  • Page 33 S100 Zero Client & vMatrix User Manual Note: IP address of the device is for communication in LAN with vMatrix Server Manager only, cannot be recognized by other internet software. WIFI Settings  You will see the WIFI Settings sub-page only when the device is a WIFI model or connected to a supported USB WIFI antenna on device boot.
  • Page 34 S100 Zero Client & vMatrix User Manual When the WIFI network you selected is displayed above the line divider, the WIFI connection is established. www.vcloudpoint.com...

  • Page 35: Ping

    1) Any antenna that is built with 8TL8188EUS chip and connects with USB 2.0 standard is supported by vCloudPoint devices. 2) Although the vCloudPoint devices are with an WIFI option, for a reliable user experience, you are recommended to connect them through Ethernet cable, as WIFI network may fluctuates and causes unexpected lags and disconnections during operation.

  • Page 36: Shutdown Button

    S100 Zero Client & vMatrix User Manual Note: 1) To unlock the device, just clear the password and apply. 2) If you forget the password, you have to reset the firmware to the factory default one. (Refer to section 4.7) 4.1.6 Shutdown Button...

  • Page 37: Settings Lock

    S100 Zero Client & vMatrix User Manual 4.2 Settings Lock To lock settings is to lock down the settings on the Login, Display, Network and Lock menu in order to prevent other users from changing these settings.  Lock host selection: to disable the host selection and force the user to login to the selected host.

  • Page 38: Keyboard Layout Settings

    S100 Zero Client & vMatrix User Manual Note: 1) To unlock the device, just clear the password and apply. 2) If you forget the password, you have to reset the firmware to the factory default one. (Refer to section 4.7) 4.3 Keyboard Layout Settings...

  • Page 39: Notification Log

    S100 Zero Client & vMatrix User Manual 4.4 Notification Log To view notifications send to this device from vMatrix Server Manager on the host side. The notification icon displays only when there is notification sent to this device. Notifications will be cleared on each reboot or shutdown of the device.

  • Page 40: Device Information

    Device Model: the model of the device, e.g.: vCloudPoint S100;  Device Name: the name of the device; default name is S100 - (last 8 serials number);  can be changed at the Display page; Serial Number: the unique 12 digit numbers for each device;...

  • Page 41: Firmware Update

    4.6 Firmware Update It is always recommended to use the latest available version of firmware on your vCloudPoint zero client. Each installation of vMatrix Server Manager includes the latest firmware, so no additional downloads are necessary to complete this process. When powered on, the zero client establishes connection with vMatrix Server Manager and checks for update, if there is a new version available.
  • Page 42 S100 Zero Client & vMatrix User Manual www.vcloudpoint.com...

  • Page 43: Reset

    S100 Zero Client & vMatrix User Manual Note: please DO NOT pause update and make sure the connection between host and device is reliable during firmware update. If the firmware is damaged, please reset and update again. (Refer section 4.7 for resetting firmware.)

  • Page 44: Disconnect & Sign Off

    S100 Zero Client & vMatrix User Manual 4.8 Disconnect & Sign off Disconnect: to disconnect the user session; user session is still running, files and  applications are still opened and in place when user connects again. There are two methods for a user to disconnect his session on host: right click on the system’s window button, choose “Shutdown or sign out”, and...

  • Page 45: More Tools & Settings

    S100 Zero Client & vMatrix User Manual 4.10 More Tools & Settings 4.10.1 Chat Tool The Chat Tool allows users to talk with other users connecting to the same host. To run the Chat Tool, right click on the vMatrx icon at the task bar and then click “Open Chat Window”.

  • Page 46: Set Language

    S100 Zero Client & vMatrix User Manual 4.10.3 Set Language This is to set language for displaying messages of the vCloudPoint system. Right click on the vMatrx icon at the task bar, click on “Set Language” and then available languages will be shown on the right.

  • Page 47: Chapter 5. Using Vmatrix Server Manager

    S100 Zero Client & vMatrix User Manual Chapter 5. Using vMatrix Server Manager 5.1 User Management 5.1.1 New User Creation To Create users, open vMatrix Server Manager, on the initial page, click “New User”. Single user creation (defaulted)  To create a single user each time, you simply enter required user name and password and click “Create”...
  • Page 48 S100 Zero Client & vMatrix User Manual given a few more fields. Prefix: prefix that all user names start with; defaulted “user”; e.g.: user1, sales1,  student1, teacher1... Suffix: suffix that all user names end with; defaulted empty; e.g.: user1fl1, user1fl2, ...

  • Page 49: User Status View

    S100 Zero Client & vMatrix User Manual Note: for more user settings, refer to section 5.1.7. 5.1.2 User Status View On this selection, you can view CPU and Memory consumption for each user and their status including: Offline: the user has not logged into this host since host boot.

  • Page 50: User Desktop View

    S100 Zero Client & vMatrix User Manual On this selection, you can view CPU & Memory consumption and status for each user and their device information including: Client Name: name of the device.  Client Model: model of the device.

  • Page 51: Right Click Menu

    S100 Zero Client & vMatrix User Manual On this selection, you can view user’s real time desktops in tiles. 5.1.5 Right Click Menu Right click on a single/group of offline/online user/users modules to open the user management menu. You can drag the mouse, or use shortcut keys like “shift” or “CTRL” + “A”...
  • Page 52 S100 Zero Client & vMatrix User Manual On a single online user: Notification, Lock, Disconnect, Logout, Open the User  Private Space, User Action Log, Set Password..., Rename, Properties. On a group of offline users: Set Password, Delete.  www.vcloudpoint.com...
  • Page 53 S100 Zero Client & vMatrix User Manual On a group of online users: Notification, Lock, Disconnect, Logout, Set Password...  Notification: to send a notification to the selected user in a small pop-up windows.  Lock: to lock the selected user’s desktop; the user’s screen goes to system login page ...

  • Page 54: Personal Monitoring & Controlling

    S100 Zero Client & vMatrix User Manual Set Password...: to reset password for this user. This will take effect on next login.  Rename: to rename the selected user. This will take effect immediately.  Delete: to delete the selected user. This will take effect immediately.

  • Page 55: Personal User Settings

    S100 Zero Client & vMatrix User Manual 15FPS: select the refresh rate from 5- 30FPS when you are viewing the desktop.  Properties: to change the selected user’s personal settings. (Refer to section 5.1.7)  5.1.7 Personal User Settings To enter the setting page for a selected user, you can right click on the user module on the initial User Management page, or click on the “Properties”...

  • Page 56: General Settings

    S100 Zero Client & vMatrix User Manual  General Settings: www.vcloudpoint.com...
  • Page 57 S100 Zero Client & vMatrix User Manual User Name: user name cannot be changed on this page but only by right clicking the  user module on initial User Management page. Full Name: the user’s full name is the top one beside the user icon on initial User ...

  • Page 58: Advanced Settings

    S100 Zero Client & vMatrix User Manual than a common user, but less than an Administrator. Account is disabled: selecting this option will disable the user account. This is often  used when you want to disable the user temporarily, saving you trouble to delete and re-create.
  • Page 59 S100 Zero Client & vMatrix User Manual Graphic Acceleration: Enable: (defaulted and recommended) to enable the use of vCloudPoint Dynamic  Desktop Protocol (DDP) for a smoother desktop experience. Enabling this option will also allow you to select display quality from lowest, low, medium, high, to highest.
  • Page 60 S100 Zero Client & vMatrix User Manual Desktop Options: Enable desktop wallpapers: to enable the user to change background desktop  wallpapers. Enable user interface themes: to enable the user to switch interface themes.  Show window contents while dragging: to enable the user to see contents within ...
  • Page 61 S100 Zero Client & vMatrix User Manual Other Options (Chat Function): Selected: (defaulted) to enable the user to use the Chat Tool for communication with  other login users. Unselected: to disable the user to use the Chat Tool. ...
  • Page 62 S100 Zero Client & vMatrix User Manual Optimum:  Desktop Resolution: Unlimited  Graphic Acceleration: Enable, High  Audio: Allow play and record audio  Desktop Options: 1 and 4 options selected  USB Options: selected  After the user login run the program: unselected ...
  • Page 63 S100 Zero Client & vMatrix User Manual Balanced:  Desktop Resolution: Unlimited  Graphic Acceleration: Enable, High  Audio: Allow play and record audio  Desktop Options: all options unselected  USB Options: selected  After the user login run the program: unselected ...
  • Page 64 S100 Zero Client & vMatrix User Manual Other Options (Chat Function): selected  Economic:  Desktop Resolution: Unlimited  Graphic Acceleration: Disable  Audio: Allow play and record audio  Desktop Options: all options unselected  www.vcloudpoint.com...
  • Page 65 S100 Zero Client & vMatrix User Manual USB Options: selected  After the user login run the program: unselected  Other Options (Chat Function): selected  Custom...:  This option allows you to customize user settings based on the 3 most used types of...

  • Page 66: Device Management

    S100 Zero Client & vMatrix User Manual Optimum, Balanced, and Economic. 5.2 Device Management 5.2.1 Device Information View On this page, you can view device information including: Device name: name of the device; defaulted model name + last 8 serial numbers.

  • Page 67: Right Click Menu

    S100 Zero Client & vMatrix User Manual Note: This page displays connected devices (powered on devices in the same LAN as the host or powered on devices that has ever logged into the host) but not logged in. To view logged in devices, go to User Manager.
  • Page 68 S100 Zero Client & vMatrix User Manual On multiple devices: Detail Information, Notification, Reboot, Poweroff, Update  Firmware, Login Host, Login Setting, Display Setting, Input Setting, Network Setting, Boot Password, Lock (Unlock) Device Settings, Allocate to local users. www.vcloudpoint.com...
  • Page 69 S100 Zero Client & vMatrix User Manual Detail Information: to view the detail information of the selected device. To enter  this page, you can either double click the device module or right click to select the option. To change any setting on this page, click “Change”.
  • Page 70 S100 Zero Client & vMatrix User Manual Notification to the device: www.vcloudpoint.com...
  • Page 71 S100 Zero Client & vMatrix User Manual Reboot: to reboot the selected devices.  Poweroff：to shut down the selected devices.  Update Firmware: to update the firmware of the selected devices; only works on  devices marked “(old)” in red.
  • Page 72 S100 Zero Client & vMatrix User Manual Input Setting: to change the input settings of the selected devices including keymap  and touch screen X & Y axis. Network Setting: to change the network settings of the selected device to using ...
  • Page 73 S100 Zero Client & vMatrix User Manual Boot Password: to set up a password on device boot so that the user is required to  enter password to use the device. Lock Device Settings: to lock down the settings on the Login, Display, Network and ...

  • Page 74: Configuration

    S100 Zero Client & vMatrix User Manual 5.3 Configuration 5.3.1 Default User Settings Default settings will apply for those users using “Default” as their advance settings. Changes will take effect at user’s next login. (Refer to section 5.1.7) www.vcloudpoint.com...

  • Page 75: Tcp/Ip Ports

    S100 Zero Client & vMatrix User Manual 5.3.2 TCP/IP Ports During the operation of your vCloudPoint system, some of your network ports are utilized by vMatrix Server Manager and the zero clients. The vMatrix Network Service uses both TCP and UDP ports. The broadcast port is fixed using UDP 13389, and the listen port begins with TCP 13389 and extends to at least 3 extra plus 3 for each user.

  • Page 76: Storage Visibility

    S100 Zero Client & vMatrix User Manual 5.3.3 Storage Visibility LOCATION OF USER PRIVATE SPACE:  The disk partition which user files are stored. DO NOT select the partition that system or programs are installed. PATRTITIONS VISIBLE TO EVERYONE: ...
  • Page 77 S100 Zero Client & vMatrix User Manual www.vcloudpoint.com...
  • Page 78 S100 Zero Client & vMatrix User Manual User’s view: The root folder of the User Private Space viewed by common users is the third-level subfolder beneath root folder viewed by administrators (Root-> Folder: vMatrixUserStroage -> Folder: %name of the user%). The partition letter of the User Private Space falls to a latter letter of that viewed by administrators.
  • Page 79 S100 Zero Client & vMatrix User Manual www.vcloudpoint.com...

  • Page 80: Monitor Authorization

    S100 Zero Client & vMatrix User Manual 5.3.4 Monitor Authorization Don’t need confirmation:  administrators can monitor user desktops without requiring confirmation from the monitored users. www.vcloudpoint.com...
  • Page 81 S100 Zero Client & vMatrix User Manual Need confirmation:  www.vcloudpoint.com...
  • Page 82 S100 Zero Client & vMatrix User Manual you are required to setup a Super Administrator (SA) password when this option is selected. By selecting this option, administrators need to send request to the user or enter SA password in order to get approval to monitor the user desktop. (Note: as local...

  • Page 83: Tools

    S100 Zero Client & vMatrix User Manual 5.4 Tools 5.4.1 Broadcast Mode Activating this mode will display the entire host screen to the users who are currently connecting to the host. All users will lose control of their desktops when Broadcast Mode is on.

  • Page 84: Maintenance Mode

    S100 Zero Client & vMatrix User Manual Note: Users who latter connect to the host after Broadcast Mode activation will also lose control of their desktops and be given the host screen at the moment they enter their sessions. Broadcast Mode is not effective on users who have logged in but are disconnected (back to the device Login page).

  • Page 85: Diagnostic Tools

    S100 Zero Client & vMatrix User Manual Note: Activating Broadcast Mode just disconnects user sessions, but not logged them out. Users will find their files & applications still in place when Maintenance Mode is off. 5.4.3 Diagnostic Tools Running Diagnostic Tools will initiate a check on vMatrix Server Manager and prompts you to fix accordingly if any problem is detected.

  • Page 86: Add-Ons

    S100 Zero Client & vMatrix User Manual 5.5 Add-ons This page contains recommended software that may extend functionality of the vCloudPoint System or are frequently used with vCloudPoint products. The software has been tested compatible with the vCloudPoint system. www.vcloudpoint.com...

  • Page 87: Host Information

    S100 Zero Client & vMatrix User Manual Note: this page connects to web page on vCloudPoint website through a web viewer window, thus it requires time when loading contents. If you do not provide internet connection to the host, the page contents will not show.

  • Page 88: Management Action Log

    S100 Zero Client & vMatrix User Manual 5.7.2 Management Action Log You can view all management actions since the installation of vMatrix Server Manager. www.vcloudpoint.com...

  • Page 89: Event Log

    As a result, please export and send the vMatrix error log to vCloudPoint technical team when you are reporting a problem. (It requires a few seconds to open the Event Viewer. Besides vMatrix Server Manager, Event Viewer also can be opened through Windows Start Menu.)

  • Page 90: Offline Usage

    S100 Zero Client & vMatrix User Manual 5.9 Offline Usage By factory default, vCloudPoint zero clients and vMatrix Server Manager software are configured to be used in an internet connected environment (WAN). If your host is provided with internet, no additional configuration is required to be done. The Operation Mode displayed on the User Management page of any device connecting to the host will automatically change from “Offline”...
  • Page 91 S100 Zero Client & vMatrix User Manual devices may be disconnected in every few minutes during operation. Use cases where you may encounter this problem and need to apply for “Offline Usage” normally includes the followings: you do not provide internet connection (WAN) to the host or the internet connection ...
  • Page 92 S100 Zero Client & vMatrix User Manual 3) Export the configuration profile, and send it to the dealer. Before exporting, please connect all client devices for offline usage to the host, so that the serials numbers (SNs) will be collected in the file. Alternatively, instead of connecting the client devices (es pecially in large deployments), you can inform the SNs when sending the exported file.

  • Page 93: More Tools & Settings

    Note: Offline usage configuration on vMatrix Server Manager was introduced in the release of vMatirx Server Manager 2.0.2 version, if you are planning to use the vCloudPoint zero clients in a non-internet or unstable internet environment, please use 2.0.2 or a later version of vMatrix Server Manager, and follow the instructions on “Offline Usage”...

  • Page 94: Set Language

    S100 Zero Client & vMatrix User Manual 5.10.3 Set Language This is to set language used by vMatrix Server Manager. Right click on the vMatrx icon at the task bar, click on “Set Language” and then available languages will be shown on the right.

  • Page 95: Vmatrix Update

    S100 Zero Client & vMatrix User Manual 5.11 vMatrix Update When a new version of vMatrix Server Manager is available, an update message will pop up from the vMatrix icon at the task bar. You will also see the same message with link to download on the About vMatrix page on vMatrix Server Manager.

  • Page 96: Vmatrix Uninstall

    S100 Zero Client & vMatrix User Manual Download the new version by opening the link or visit download center at vCloudPoint website: www.vcloudpoint.com/support/downloads/. After downloading, follow the steps below to update: Log out all users and disable security software to avoid mistaken report on vMatrix Installation files.
  • Page 97 S100 Zero Client & vMatrix User Manual 3) Click “Yes” when it prompts if you want to uninstall. 4) Click “OK” when uninstall completes. www.vcloudpoint.com...

  • Page 98: Chapter 6. Faqs & Trouble-Shootings

    6.1 Trouble-shootings P1, My zero clients get disconnected every a few minutes. By factory default, the vCloudPoint zero clients and the management software are configured to be used in an internet connected environment (WAN). If you are using them in a non-internet environment, you have to re-configure the zero clients and...
  • Page 99 If you still have this problem in use, you may have to add vMatrix files or ports to exception list of security software. Also refer to How to Configure Firewall and Antivirus software for vCloudPoint Products on this page.

  • Page 100: Frequent Asked Questions

    Remote Desktop Users group.) 4) Log into the host with vCloudPoint zero clients. Hosts will automatically be recognized if they have joined the domain. The picture below shows two login options: the first domain name “CLOUDPOINT”...
  • Page 101 Q2, How to configure firewall and anti-virus software? Anti-virus, firewall, and other types of security software can sometimes interfere with the initial configuration or continued operation of vCloudPoint’s vMatrix Server Manager software. This document gives basic information on applications, services, and network communication within vMatrix Server Manager, which can be used to configure security software and help ensure compatibility and stable, continued operation.
  • Page 102 S100 Zero Client & vMatrix User Manual 1) Port Exceptions Remote Desktop Services: TCP 3389  vMatrix Network Services: TCP 13389-13342 plus 3 per user  UDP 13389  These ports are default settings on vMatrix’s installation but can be customized at vMatrix ->...
  • Page 103 S100 Zero Client & vMatrix User Manual C:\Program Files\Cloudpoint\vMatrix Q3, How to install USB and audio drives in Windows10, 8.1, 8 & 7 Operating Systems without internet connection? In Windows 10, 8.1, 8, & 7 Operating Systems, all drivers and programs must be digitally signed (verified) in order to be installed.
  • Page 104 Q4, How to configure LAN ports when using zero clients across internet (remote access to host from WAN)? For remote connection with vCloudPoint zero clients over WAN, setting DMZ host is the easiest way but unsafe, therefore, you can add these ports in your router instead.
  • Page 105 S100 Zero Client & vMatrix User Manual you need to at least add ports of UDP 13389-13389, TCP 13389-13422 (13422 is the minimum and reserve more if possible). The listen port for Remote Desktop Service itself also should be open. It uses TCP 3389.
  • Page 106 Q6, How to add WIFI option to the zero clients with external USB WIFI antenna? If you purchased a non-WIFI model of vCloudPoint zero clients, but later you want to work in the wireless environment, you can turn the zero client into a WIFi supported one by simply attaching a compatible external USB antenna to the vCloudPoint zero client.
  • Page 107 Q8, How to fix an issue or report it to vCloudPoint Support Team? 1) Before you report an issue to vCloudPoint Support Team, please run the vMatrix Diagnostic Tool or follow the FAQ guides. Also, if possible, you can take the following solutions to fix or localize the issue.
  • Page 108  if the vCloudPoint system was working fine before, and changes done lately.  if it is a possible issue or can be triggered anytime; the procedure for vCloudPoint  Support Team to trigger the issue in vCloudPoint Lab. Required Information: Provided on most cases: host operating system, 32 bit or 64 bit and build number if it is the latest system, e.g.:...
  • Page 109 S100 Zero Client & vMatrix User Manual when the client device prompts “invalid serial number” or client devices got  disconnected every a few minutes -- serial number(s) of the client device(s). when there is login issue after a Windows update: the version information of the RDP ...

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