Aastra 5000 User Manual
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Aastra 5000 User Manual

Aastra 5000 User Manual

Communications systems, terminal
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Aastra 5360ip
Aastra 5000 Communications Systems
Terminal
User's Guide

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  • Page 1 Aastra 5360ip Aastra 5000 Communications Systems Terminal User’s Guide...

  • Page 3: Table Of Contents

    Contents Description of the phone ......5 Overview ..........5 Display symbols .
  • Page 4 Contents Answering a second external call ......23 Releasing one of the parties ....... 23 Setting up a conference call .
  • Page 5 Contents Voicemail......... 41 Configuring and customising your voice mailbox .
  • Page 6 Contents Other functions ........55 Total deactivation .

  • Page 7: Description Of The Phone

    Description of the phone Description of the phone Overview 11 12 Display • In the upper area (1 line): Display of symbols. • In the lower area (1 line): Display of information and the functions accessible via Fox keys. Indicators •...
  • Page 8 Description of the phone Fox menu Opening the menu or calling up other Fox key functions Absence key with associated indicator Pre-configured for immediate call forwarding to the voice mailbox. Can also be configured as a programmable key. Directories key Provides access to the directories available.

  • Page 9: Display Symbols

    Description of the phone Display symbols Symbols displayed in the first line of the screen: Entries available in the call list New text or voice message Loudspeaker Microphone switched off Immediate call forwarding or forwarding on busy activated Text mode active Do not disturb activated In standby mode, it signals that the user must identify...

  • Page 10: The Browser

    Description of the phone Navigation key The navigation key is used to scroll through the different sections or records and to make a selection. The different menu items can be browsed in vertical and in horizontal direction. Horizontal scroll key: On the left: Scroll back in the menu.

  • Page 11: Browsing The Menu

    Description of the phone Browsing the menu Menu 1 - Press to the right of the Fox Menu bar and then press the Menu Fox key which pops up. • The first category of the menu is displayed. Note: You can also directly access the first category of the menu by pressing to the left of the Fox Menu bar.

  • Page 12: Alphanumeric Keypad

    Description of the phone Alphanumeric keypad The alphanumeric keypad allows the user to: • dial a phone number. • enter alphanumerical characters in text mode. The dialling keys are associated with the following characters. Press the corresponding dial key until the desired character is displayed. 1 - ’.

  • Page 13: Making A Call

    Making a call Making a call Several options exist to call a party, depending on whether the party’s number is new or has already been stored by the phone. The procedures to call parties stored in the directories or logs are explained in the chapters that are dedicated to these functions.

  • Page 14: Using The Redial Function (Redialling Of The Last Number Called)

    Making a call Using the redial function (redialling of the last number called) The redial function (redialling of the last number called) allows you to redial automatically the last number called. • Press twice the redial key. -> The phone automatically calls the party. The display shows the number called.

  • Page 15: Calling A Party By Name

    Making a call To call a party back later: Close Close To check the list of calls in absence later, press For more detailed information about checking this list later, refer to the following chapter: "Checking and calling from call lists", page 29 Note: To return to the idle screen without any action, press...

  • Page 16: Using The Automatic Callback Function

    Making a call Using the automatic callback function You call an internal contact, but his line is busy and he does not pick up the call. You can request the party to call you back automatically. To activate the automatic callback function: Callback Callback 1 - Press the...

  • Page 17: Notifying An Internal Party

    Making a call Notifying an internal party When the party you wish to reach does not answer, you can leave him a short message on this terminal. Note: This function is not available if the memory of your contact’s terminal is full (up to 4 messages).

  • Page 18: Receiving A Call

    Receiving a call Receiving a call When a call arrives, the phone rings and the call indicator (left-hand indicator) flashes. When the caller is stored in one of the common directories (internal or external), the display shows the associated name. Notes: •...

  • Page 19: Diverting Calls To Another Extension

    Receiving a call Diverting calls to another extension You want to divert the party to another extension without answering the call. Deflect 1 - Press the Deflect Fox key. 2 - Next, enter the number of the extension to which you want to divert the call.
  • Page 20 Receiving a call Extens. Extens. 3 - Press the Fox key. 4 - Dial the extension number. -> You can talk to the contact. Note: If this situation arises frequently with the same phones, ask the system operator to become part of the same call group. To pick up a call for any phone on common bell*: The attendant is absent and you want to pick up a common bell call:...

  • Page 21: During The Call

    During the call During the call Using the group listening mode The group listening mode allows you to listen to a contact via the loudspeaker, while the handset is picked up, in order to enable other persons to listen to the call as well. You continue to talk via the microphone of the handset.
  • Page 22 During the call 2nd method The on-hold function can be activated on a programmable key. For more detailed information on how to program the on-hold function, refer to the following chapter: "On-hold function", page 60. HOLD 1 – Press the programmed on-hold key. The other party is put on hold.

  • Page 23: Placing The Party On Hold And Resuming The Call On Another Phone

    Park Park • Press the Fox key. -> The phone returns to standby. The other party is put on hold. • On the second terminal (Aastra 53xx range): 1 - Pick up the handset. Pick-up Pick-up 2 - Press the Fox key.

  • Page 24: Transferring A Call

    During the call Transferring a call To transfer the call to another phone: Enquiry Enquiry 1 - Press the Fox key. 2 - Dial the number of the contact. Note: You can also perform a search by name or use the pre- programmed keys.

  • Page 25: Switching Between Two Parties

    During the call Switching between two parties To successively switch between parties: Broker • Press the Broker Fox key. You talk alternately with each party, but they cannot communicate with one another. -> The display shows the number or name of the two contacts: - The name of the contact with whom you are talking over the phone is shown to the left of the line.

  • Page 26: Setting Up A Conference Call

    During the call Setting up a conference call To talk to both parties at the same time (this is possible if you have made the last call): Conf. • Press the Conf. Fox key. -> A three-way conference call is set up between you and your two parties.

  • Page 27: Ending A Call

    During the call Ending a call • Simply hang up your handset.

  • Page 28: Abbreviated Numbers

    Abbreviated numbers Abbreviated numbers These numbers are stored at the system level. - The personal directory allows you to record your most frequently used numbers (up to 10 numbers from 0 to 9). - The group directory of abbreviated numbers can be accessed by all the phones (even those for which outside access is forbidden).

  • Page 29: Modifying A Personal Abbreviated Number

    Abbreviated numbers Modifying a personal abbreviated number 1 - Press the Directories key. «Phone book» «Phone book» 2 - Select and confirm. 3 - Select the abbreviated number to be programmed (0 to 9) and confirm. Modify Modify 4 - Press the Fox key.

  • Page 30: Dialling A Common Abbreviated Number

    Abbreviated numbers Dialling a common abbreviated number You will gain time using common abbreviated numbers; contact your system operator to find out the list. You can call a common abbreviated number in standby or during a call. * 3 0 1 - Press successively the following keys: 2 - Dial the abbreviated number to be called.

  • Page 31: Call Lists

    Call lists Call lists Menu The call lists store the last calls. They can be accessed via the Fox key. They allow the user to show: • the last calls arrived in absence, i.e. those calls which were not answered (1 internal call and 5 external calls).

  • Page 32: Removing All Records From A List

    Call lists Removing all records from a list Proceed as described for the call-up of lists in order to select the list to be removed. Delete 1 - Press the Delete Fox key. -> The step is confirmed. The previous display is shown again. The list is no longer ticked.

  • Page 33: Programmable Keys

    Programmable keys Programmable keys You call certain contacts or colleagues several times per day or frequently use certain tele- phone functions, such as forwarding or accessing your voice mailbox. These numbers or functions can be saved by means of the programmable keys. Programming a key Regardless of the type of programming (number or function), the access procedure is iden- tical.
  • Page 34 Programmable keys To program a call feature: Proceed as follows in order to program a function: Forwarding (immediate, on busy, on no answer or predetermined), alarm, locking of the phone, do not disturb, etc. -> After selecting the key to be programmed: Call features Call features 5 - Select...

  • Page 35: Deleting, Modifying And Exiting The Programming

    Programmable keys 3 - To confirm your entries, press the Fox key. -> The programming of the key is confirmed by a message. The screen returns to the list of programmed keys. The status of the key is indicated by a tick at DTMF. Therefore, by simply pressing this key, you give the phone with a call in progress all the information required in order to quickly access the requested service.

  • Page 36: Call Forwarding Function

    Call forwarding function Call forwarding function If absent or busy, you can forward your calls to another terminal, to an external number* (e.g. the GSM number) or to your voice mailbox The call forwarding is shown on the first line of the idle screen by means of the symbol in case of immediate forwarding or forwarding on busy.
  • Page 37 Call forwarding function To choose the origin of the calls: You want to choose the origin of the calls to be forwarded. origin: This option allows you to forward all calls. • Internal origin: This option allows you to forward calls from •...

  • Page 38: Deactivate Call Forwarding

    Call forwarding function Deactivate call forwarding To check the status of your forwarding options while the phone in standby mode: Menu Menu 1 - Press the Fox key. Act. features Act. features 2 - Select and then confirm. Forward -> The tick for indicates that a forwarding option is active.

  • Page 39: Overriding The Call Forwarding Function

    Call forwarding function <Destination> 7 - Select the destination if required and confirm. <Number> 8 - Enter the number of the terminal if required. 9 - Press the Fox key. -> The "Request OK" message confirms that the programming has been accepted.
  • Page 40 Call forwarding function right), you can also force a forward and ring the desired phone as follows: * 2 8 1 - Press successively the following keys: 2 - Enter the desired extension number. Note: A user authorised for assistant forwarding can thus join his party by *29 as well as by *28;...

  • Page 41: Message Function

    Message function Message function This function allows you to send and receive written messages via your phone. A menu option is reserved for this purpose. Accessing the messages received symbol reminds you that text messages (read or unread) are available. Phone in standby Menu Menu...
  • Page 42 Message function Notify Notify 3 - Select and confirm. <Number> 4 - Dial the number of the contact to be notified. 5 - Press -> The first of the predefined messages is shown on screen. Next 6 - Press successively the Fox key in order to select Next another predefined message.

  • Page 43: Voicemail

    Voicemail Voicemail The voicemail system helps you to manage your calls when you are absent or simply when you do not want to be disturbed. For the messaging system to be able to record your mes- sages, you must configure and personalise your voice mailbox, then forward your calls. Configuring and customising your voice mailbox You must call the voicemail system to access the menus to configure and personalise your voice mailbox.

  • Page 44: Defining Call Forwarding To The Mailbox

    Voicemail Defining call forwarding to the mailbox You can also define other forwarding parameters than those specified for the key: For example, forward on no answer or forward of calls from a specific origin. To define another type of forwarding by selecting the voice mailbox as forward destination, refer to the following chapter: "Forwarding a call", Page 34.

  • Page 45: Programming The Access Codes On A Programmable Key

    Voicemail Programming the access codes on a programmable key To make voicemail access easier, you can save your voice mailbox access codes on a pro- grammable key. Menu Menu 1 - Press the Fox key. Settings Settings 2 - Select and confirm.

  • Page 46: Alarm Function

    Alarm function Alarm function This function allows you to program one or several appointments (up to 4) on your phone. Your phone will remind you of your appointment at the desired time. Note: If you have forwarded your calls, the appointment continues to be notified on your phone.

  • Page 47: Checking And Adding An Alarm

    Alarm function Checking and adding an alarm Menu Menu 1 - Press the Fox key. Settings 2 - Select successively the options Settings, Calls, Alarm. Calls Alarm If alarms have already been programmed, you can display them via the vertical scroll keys To add an alarm: 3 - Press the Fox key.

  • Page 48: Checking And Cancelling An Alarm

    Alarm function Checking and cancelling an alarm Menu Menu 1 - Press the Fox key. Act. features Act. features, Alarm. 2 - Select successively the options Alarm Ongoing alarms are displayed. 3 - Select the alarm to be erased. Delete Delete 4 - Press the Fox key.

  • Page 49: Do Not Disturb" Function

    "Do not disturb" function "Do not disturb" function You may wish to avoid being disturbed by the ringing phone for a certain time and not re- ceive any call. Using the "Do not disturb" function To activate the function: Phone in standby: Menu Menu 1 - Press the...

  • Page 50: Overriding The "Do Not Disturb" Function

    "Do not disturb" function Overriding the "Do not disturb" function* You are trying to reach a party who has programmed the "Do not disturb" function on his phone. You can force this forwarding and call the desired phone. * 2 9 •...

  • Page 51: Locking The Phone

    Locking the phone Locking the phone With this function, the user can disallow external calls from his phone e.g. while being out of office. Note: The access to the internal phone directory remains nevertheless possible. Important note: Before locking your terminal, you must have customised your se- cret code (see chapter §...

  • Page 52: Making An Emergency Call From A Locked Phone

    Locking the phone Making an emergency call from a locked phone The phone is locked, but you can call an emergency number. 1 - Press 2 - Dial the emergency number. Note: At the end of the call, the phone goes back to the locked state.

  • Page 53: Phone Settings

    Phone settings Phone settings Selecting and adjusting the phone ringer You can choose the tune (8 different tunes) and adjust the volume level (8 levels) of the current ring tone. To select the ring volume: Menu Menu 1 - Press the Fox key.

  • Page 54: Adjusting The Screen Contrast

    Phone settings 5 - Browse the available melodies. Test 6 - To test the tune: Press the Fox key to start the test and Stop then press to stop the test. Select Select 7 - To confirm your selection, press the Fox key or press on the left-hand side of the Fox bar.

  • Page 55: Selecting The Language Of The Phone

    Phone settings Password Password 4 - Select and confirm. 5 - Enter the old password and confirm. Upon the first change, this is the default code 0000. -> To confirm, press the Fox Menu key below the entered number. 6 - Enter the new password and confirm. 7 - Enter the new password a second time and then confirm.

  • Page 56: Local Settings

    This menu level provides the following information: • The directory number of the phone • The user (subscriber) name • The system to which the phone is connected: Aastra 5000 in case of our solution. Local settings This menu is reserved for the administrator.

  • Page 57: Other Functions

    Other functions Other functions Total deactivation You want to leave the office while other colleagues have forwarded their calls to your phone. The function allows you to temporarily redirect these calls to the subscribers in or- der to prevent disadvantages for the callers. If you are part of a call group, your phone will be excluded.

  • Page 58: Group Deactivation

    Other functions Group deactivation Your phone is part of a call group and you want to temporarily leave this group. Phone in standby Menu Menu 1 - Press the Fox key. Settings Settings 2 - Select and confirm. Calls Calls 3 - Select and confirm.

  • Page 59: The Squatt Function

    Other functions The squatt function This function allows you to restore the features and programmed settings of your own phone (and for a call) on another phone which you are using temporarily. Important note: Before activating the squatt function, you must have customised your secret code (see chapter §...

  • Page 60: The Login/Logout Function

    Note: The icon shown in the first line of an Aastra 5360ip indicates that this terminal has become a general-purpose phone: Press the Fox menu key to show the Fox key.
  • Page 61 Other functions 2 - Enter your subscriber number (phone number) and press 3 - Enter the password of your terminal and then confirm with -> The screen shows that the function has been activated and that your calls will arrive again on your original terminal. Note: As a result, the phone you are currently using in your temporary office is no longer assigned to any subscriber, and automatically becomes a general-purpose phone again.

  • Page 62: Line Protection Function During Data Transmission

    Other functions Line protection function during data transmission You want to send data via your telephone line (using a modem or Minitel on the line) and therefore do not want to be disturbed by a call (i.e. non-presentation of waiting calls). You can activate this function selectively during a call (see section During a call).
  • Page 63 Other functions To call the stored number: If you need to redial this number, Storage 1 - press the Store and Redial programmed key. -> The phone automatically calls the stored number. When the called party answers, pick up the handset to talk. After the party has answered in callback mode, the number is no longer stored.
  • Page 64 Other functions...

  • Page 65: Appendices

    Appendices Appendices Menu options The table below shows the menu tree. The options allow the implementation of the func- tions available for the individual phone. Phone in standby mode; the menu can be accessed by pressing the Menu Fox key. To directly access the first menu option (call list), press on the left-hand side of the hori- zontal bar.
  • Page 66 Appendices • Keys • Call features "Programmable keys", Page 31 • Numbering • Line • Intercom Subsc* • Filtering* • Dtmf • From the subscriber* • From the network* • Network Superv. * • V.M. Supervis.* • Server access* • On-Hold* •...

  • Page 67: Glossary (Terms You Should Know)

    Appendices Glossary (terms you should know) Secret code/password Personal code, used as a password. Two secret codes are assigned to you. • Password: Used to cancel a phone lock and access certain functions (squatt). The default code is 0000. • Secret mail access code: 2 to 4-digit code used to access your voice mailbox.

  • Page 68: Troubleshooting Check

    Appendices Troubleshooting Check Fault detected Possible causes No display Check that the terminal is connected to the network (dial tone in the earpiece). Check the network connection cable. Check that the other phones in the installation are working. Check the screen contrast setting. No dial tone Check that the terminal is connected to the network (display).

  • Page 69: Installation Of The Phone

    Installation of the phone Installation of the phone Your phone has been installed by the system operator. Nevertheless, this chapter provides you with useful information concerning the mounting and connection of your phone. Mounting the phone Using the base included in the scope of delivery, you can place your phone on your desk or mount it on the wall.
  • Page 70 Installation of the phone Wall-mounted phone You can mount the phone on a wall. To do this, the base must be screwed to the wall as a mounting bracket and the phone must be snapped into the base. Notes: • Since there is only little space left between the connection sockets on the rear of the phone and the wall, a ribbon cable with a short socket connector must be used to set up the LAN connection.

  • Page 71: Connecting The Telephone

    Installation of the phone Connecting the telephone Connection to the IP network Connecting the handset Connection of the power supply Note: The IP addressing and the commissioning of the phone are performed by the system operator responsible. The IP addresses and other information on your phone are available in Settings mode.

  • Page 72: Tips And Safety

    Certifies the products’ conformity with applicable standards according to the R & TTE 1999/5/CE directive. Conformity The declaration of conformity is available on: www.aastra.com Information for the user Your phone comes with a brief instruction manual which explains its main functions and contains security information.

  • Page 73: Intended Use

    • When giving your phone to a third party, make sure that you hand over the related user documents. Intended use This phone is part of the Aastra 5000 communication system and has been specifically de- signed for operation on this system. Aastra 5000 is an open, modular and complete communication system which includes iPBX (referred to as "system"...
  • Page 74 Installation of the phone...
  • Page 75 AMT/PUD/TR/0042/2/1/EN 01/2009 AASTRA MATRA 1 rue Arnold Schoenberg Aastra 5000 is a registered trademark of Aastra. Rond-point des Saules Copyright © Aastra 78286 Guyancourt Cedex - France Phone: + 33 (0)1 30 96 42 00 This document is not contractually binding. The...

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