Service & Support - Mercedes-Benz XENTRY Kit 2 User Manual

14 Service & Support
14.1 Diagnosis User Help Desk (UHD)
Report all system faults, damage or defects immediately to
the User Help Desk.
The User Help Desk also provides support in the case of:
• All IT-related questions regarding the XENTRY Kit 2
• Problems with the XENTRY Kit 2 hardware
• Problems with the XENTRY Kit 2's Windows 7 operating
system
• Problems with the XENTRY Kit 2 application software
• User questions "How can the function...", "What is to be
done if ...", etc.
As before, support for vehicle-specific questions will be pro-
vided by the usual support functions.
The hotline numbers for the Diagnosis User Help Desk (UHD)
have been consolidated. The current telephone numbers
which are valid for your country can be found in the Merce-
des-Benz After-Sales Portal:
https://aftersales.mercedes-benz.com
and in the Support Tool on your XENTRY Tab 2 under the
"Information" tab.
Before contacting support, please have necessary information
such as the system number to hand.
User Guide XENTRY Kit 2, XENTRY Kit MT 2, XENTRY Connect
14.2 Accessory Article Order Numbers
A list of the accessory articles for XENTRY Kit 2 can be found
below.
XENTRY Connect:
Order number H-object number
6511 9103 99 HSD 000 000 01 25
6511 2838 99 HSD 000 000 01 23
6511 9106 99 HSD 000 000 00 97
6511 9112 99 HSD 000 000 00 98
6511 2500 99 HSD 000 000 00 21
XENTRY Tab 2:
Order number H-object number
6511 9221 99 HSD 000 000 00 88
6511 9203 99 HSD 000 000 00 85
6511 9212 99 HSD 000 000 00 87
6511 9215 99 HSD 000 000 0 126
Blu-ray drive:
Order number H-object number
6511 9119 99 HSD 000 000 00 91
6511 9124 99 HSD 000 000 01 28
6511 9126 99 HSD 000 000 01 27
The current order form for accessories can be found in the
Mercedes-Benz After-Sales Portal.
Daimler AG, Item No. 6511 9538 02, Last updated: 09/2014
Article designation
XENTRY Connect
rechargeable battery
USB to RS232 adapter
XENTRY Connect to
XENTRY Tab 2/standard
PC connecting cable
XENTRY Connect power
supply unit
SDconnect/XENTRY
Connect test adapter
Article designation
XENTRY Tab 2 12/24
volt vehicle power
charging cable
XENTRY Tab 2 recharge-
able battery
XENTRY Tab 2 power
supply unit
XENTRY Tab 2 docking
station
Article designation
USB connecting cable
for XENTRY Connect
Blu-ray drive
Power supply unit for
XENTRY diagnostic
system Blu-ray drive
including mini-DC power
adapter
Blu-ray drive for XENTRY
diagnostic system incl.
mini-DC power supply
unit
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