Polycom RMX RMX 4000 Hardware Manual
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Polycom RMX RMX 4000 Hardware Manual

Polycom RMX RMX 4000 Hardware Manual

Polycom computer hardware user manual
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Polycom RMX™ 4000

Hardware Guide

Version
5.0 |
November 2009
|
DOC2519A

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Summary of Contents for Polycom RMX RMX 4000

  • Page 1: Hardware Guide

    Polycom RMX™ 4000 Hardware Guide Version 5.0 | November 2009 DOC2519A...
  • Page 2 (e.g., a book or sound recording). Every effort has been made to ensure that the information in this manual is accurate. Polycom, Inc., is not responsible for printing or clerical errors. Information in this document is subject to change...
  • Page 3 This equipment does not contain any user serviceable part. If trouble is experienced with this equipment RMX 4000, for repair or warranty information, please contact Polycom Inc in the U.S.A. If the equipment is causing harm to the telephone network, the telephone company may request that you disconnect the equipment until the problem is resolved.
  • Page 4 CE MARK R&RTTE Directive Polycom (UK) Ltd tímto prohlašuje, že tento RMX 4000 je ve shodě se základními požadavky a dalšími příslušnými ustanoveními směrnice 1999/5/ES. Undertegnede Polycom (UK) Ltd erklærer herved, at følgende udstyr RMX...
  • Page 5 1999/5/CE. Íslenska (Icelandic): Hér með lýsir Polycom (UK) Ltd yfir því að RMX 4000 er í samræmi við grunnkröfur og aðrar kröfur, sem gerðar eru í tilskipun 1999/5/EC Latviski [Latvian]: Ar šo Polycom (UK) Ltd deklarē, ka RMX 4000 atbilst Direktīvas 1999/5/EK...
  • Page 6 Slovensky [Slovak]: Suomi [Finnish]: Svenska [Swedish]: The Polycom RMX™ 4000 complies with the Russian Ministry of Communication requirements stated in certificate 2795. Expiration date 17/03/2014. Polycom (UK) Ltd týmto vyhlasuje, že RMX 4000 spĺňa základné požiadavky a všetky príslušné ustanovenia Smernice 1999/5/ES.

  • Page 7: Table Of Contents

    RTM-IP 4000 ... 1-25 RTM ISDN ... 1-27 ISDN/PSTN Clock Source ... 1-28 RTM LAN ... 1-28 AC Power Entry Module (PEM) ... 1-28 DC Power Rail Module ... 1-29 Component Slot Allocation ... 1-29 Polycom RMX 2000/4000 Administrator’s Guide...
  • Page 8 Table of Contents RMX 4000 LEDs ... 1-31 Component Replacement ..... . . 2-1 RMX 4000 Front Panel LEDs ... 1-31 RMX 4000 Rear Panel LEDs ...

  • Page 9: Hardware Description

    This Hardware Guide provides information on the RMX 4000 and its components. This system utilizes a modular “universal slot” platform, whose components are designed for high performance, capacity and reliance. Main Features The Polycom RMX 4000 offers the following features: • Linux® based • Chassis based on the ATCA standard •...

  • Page 10: Rmx 4000 Specifications

    Power Consumption AC Maximum Power consumption DC Maximum Power consumption Environment Operating temperature Polycom RMX 4000 Specifications 6U (26.56 cm.) 19” (48.26 cm.) 15.74” (40 cm.) Up to 40 Kg. G.711, G.722, G.722.1, G.729A, G.723.1, Siren14. H.261, H.263, H.264. H.323, SIP, PSTN, LAN and ISDN.

  • Page 11: System Capacities

    Polycom RMX 4000 Hardware Guide Table 1-1 Storage temperature Relative humidity Operating altitude Operating ESD System Capacities The following table summarizes the different system capacities. Table 1-2 System Functions Maximum no. of participants (mixed) in a conference Maximum number of participants (video) in a...

  • Page 12: Mpm+ Resource Capacities

    Chapter 1- Hardware Description Table 1-2 System Functions Maximum number of Log Files (1Mb max.) Maximum number of CDR Files Maximum number of Fault Files Number of Participant alerts Number of HTTP (Web) clients connected to the Maximum number Address Book entries Maximum number of Users MPM+ Resource Capacities Three MPM+ card assemblies are available: MPM+ 80, MPM+ 40 and...
  • Page 13 Polycom RMX 4000 Hardware Guide Table 1-4 summarizes the resource capacities of the various video resource types in an RMX containing MPM+ cards. Table 1-4 Resource Type Voice PSTN SD30 HD720p HD1080p 720p VSW 4Mb 1080p VSW 4Mb 1080p VSW 6Mb RMX memory size is listed in the Administration >...

  • Page 14: Safety Requirements

    Chapter 1- Hardware Description Safety Requirements This section describes the requirements your site must meet for safe installation and operation of the system. Site Safety Requirements For your protection, please read these safety instructions completely before operating the equipment. • Look carefully for potential hazards in your work area: moist floors, ungrounded power cables, frayed power cords, missing safety grounds and so forth.

  • Page 15: General Installation Precautions

    Polycom RMX 4000 Hardware Guide General Installation Precautions Attention: The RMX 4000 can weigh up to 40kg when all slots are occupied. Two people are required to lift the MCU out of the box and also when installing it in a rack.

  • Page 16: Installing The Rmx 4000

    Chapter 1- Hardware Description • Always keep the rack’s trays and card’s slots closed when not servicing, to maintain proper cooling. Installing the RMX 4000 The following procedures have to be performed to install the RMX 4000 in your site: •...
  • Page 17 Polycom RMX 4000 Hardware Guide Make sure that boxes contain all the required parts. Remove the boxes and top Stratocell®. Holding the handle on each side, lift the RMX 4000 from the box, and place it on a flat surface or install it in a rack. Remove any packaging material prior to positioning the RMX 4000.

  • Page 18: Installing The Rmx In A Rack Or As A Standalone

    Chapter 1- Hardware Description Installing the RMX in a Rack or as a Standalone Either place the RMX 4000 on a hard, flat surface such as a desktop or mount it on a 19”/23” rack. Standalone RMX 4000 Installation  Place the RMX 4000 on a flat surface or desktop.  The RMX 4000 must rest on the four feet at the base of the MCU and must be shifted or moved into position using the two handles attached to the front.

  • Page 19: Placing The Rmx 4000 In A 19" Rack

    Polycom RMX 4000 Hardware Guide Placing the RMX 4000 in a 19” Rack When the RMX is to be rack mounted chassis runners must be installed on the rack as shown in Figure 1-2. Two chassis runners are included in the Rack Installation Accessories kit and are attached facing inward from the outside of the 19”/23“rack mount.
  • Page 20 Chapter 1- Hardware Description Fasten the RMX to the rack with 8 screws into the holes provided on the RMX’s front as shown in Figure 1-3. Figure 1-3 Rack mounting screws must be supplied by the rack’s manufacturer. The airflow of the RMX 4000 is from right to left. Be sure that the areas on the left and right side of the system are clear for proper ventilation.

  • Page 21: Placing The Rmx 4000 In A 23" Rack

    Polycom RMX 4000 Hardware Guide Placing the RMX 4000 in a 23” Rack Mounting the RMX 4000 on a 23” rack requires that first the handles and then the 19” brackets be removed from the MCU. This is shown in Figure 1-4.

  • Page 22: Reverse Mounting The Rmx 4000 In A Rack

    Chapter 1- Hardware Description The airflow of the RMX 4000 is from right to left. Be sure that the areas on the left and right side of the system are clear for proper ventilation. When the unit is installed on a rack, the rack must be properly grounded to the central office ground.

  • Page 23: Connecting The Rmx 4000 To Power Sources

    Polycom RMX 4000 Hardware Guide Place the RMX in a rack and tighten the 8 screws securing the RMX to the rack. Connecting the RMX 4000 to Power Sources You can connect either an AC Inlet or to DC power according to the power system required at your site: •...

  • Page 24: Connecting The Rmx 4000 To Ac Power

    Do not connect the green or green-yellow wire to the system single-point ground screw. • Customers are required to only use AC power cables supplied by Polycom. • The size of the protective earthing conductor should be a minimum of 10AWG.

  • Page 25: Connecting The Rmx 4000 To -48Dc Selv Power

    Polycom RMX 4000 Hardware Guide Connecting the RMX 4000 to -48DC SELV Power On the DC Power Rail Modules (PRM’s), set the two circuit breakers to OFF. Ensure that the cables from the Main that supplies electricity to the DC power units are OFF or disconnected.
  • Page 26 Chapter 1- Hardware Description Connect the green or green-yellow wire to the system single-point M6x15 “Ground” bolt. The rating of the protective earthing conductor should be a minimum of 10AWG. If the unit is rack mounted, the single-point ground on the MCU must be connected to the rack with a single conductor and fixed as to prevent loosening....

  • Page 27: Connecting Cables On The Rmx 4000

    Polycom RMX 4000 Hardware Guide Connecting Cables on the RMX 4000 To connect the cables (AC and DC systems): • RTM-IP 4000: — Connect the Management Network cable to LAN 2. — Connect the Signalling cable to LAN 3. — Connect the Shelf Management cable to LAN 6.

  • Page 28: First-Time Power-Up

    Chapter 1- Hardware Description For more information about specific card connections, see: • "RTM-IP 4000” on page • "RTM ISDN” on page • "RTM LAN” on page First-time Power-up For first entry installation, you must insert the USB key containing the modified IP addresses in USB port on the RMX’s back panel.

  • Page 29: Rmx 4000 Components

    RMX 4000 Components On the RMX 4000 components are located on both the front and rear of the MCU as listed in Table 1-6, "Polycom RMX 4000 Component Description". For more information see the descriptions of the "RMX 4000 Front Panel”...
  • Page 30 Blank Panels Fabric Switch Module (FSM 4000) RMX 4000 DC Front View Polycom RMX 4000 Component Description Description The CNTL4000 module controls and manages the RMX 4000. The CNTL 4000 module has an ComExpress Pentium-M 1.4GHz processor, a hard disk drive, Compact Flash and DDR RAM.
  • Page 31 Fan Drawer Multi Processor Module+ (MPM+) Card Polycom RMX 4000 Component Description (Continued) Description The AC Power Supply drawers are located below the MPM+ Cards and are connected to the backplane by means of a power connector. Operating at 100-240 volts AC 50/60 Hz all power supplies have built-in load sharing capabilities.

  • Page 32: Rmx 4000 Rear Panel

    Chapter 1- Hardware Description RMX 4000 Rear Panel The RMX 4000 rear panel contains the RTM-IP 4000 card and either (or both) RTM ISDN/RTM LAN card(s). In order for an MPM+ card to function (i.e. video) one of the RTM boards, either a LAN or ISDN card MUST be present in a rear panel slot opposite to an MPM+ card.

  • Page 33: Rtm-Ip 4000

    Polycom RMX 4000 Hardware Guide Circuit Switch Figure 1-10 RTM-IP 4000 A single RTM-IP 4000 card provides system management based on the ATCA standard and connects to the backplane. Through the shelf manager, it controls and monitors the system fans and regulates the AC power supplies.
  • Page 34 Chapter 1- Hardware Description LAN 1- Modem Connection Figure 1-11 • LAN 4, LAN 5, LAN 6 and the Serial ports are only for debugging and not for customer use. • Do not remove the protective plastic caps from LAN 1, LAN 4 and LAN 5 ports.

  • Page 35: Rtm Isdn

    Polycom RMX 4000 Hardware Guide Table 1-7 Item Standby button RTM ISDN The RTM ISDN card connects directly to an MPM+. The RTM ISDN card routes data between the MPM+ cards and components of the system, converts ISDN T1/E1 media to IP packets and provides connectivity to external ISDN networks.

  • Page 36: Isdn/Pstn Clock Source

    Chapter 1- Hardware Description ISDN/PSTN Clock Source Each RTM ISDN card has its own primary and secondary clock source. The first span to synchronize becomes the primary clock source and the second span to synchronize becomes the secondary clock source. This clock is used to synchronize ISDN spans only (it is not the system clock).

  • Page 37: Dc Power Rail Module

    Polycom RMX 4000 Hardware Guide DC Power Rail Module A DC power rail module includes a power inlet, circuit breaker, EMI filter and backplane connectors. Power input to the system is fed via a power rail through backplane into the power supply. Each DC power rail has its own dedicated power cable.
  • Page 38 Chapter 1- Hardware Description Table 1-8 Slot ID/No. 13-16 19-21 1-30 RMX™ 4000 Slot Numbering Card/Component Requirement Fan Drawer Mandatory RTM ISDN/RTM Either an RTM ISDN or an RTM LAN card is mandatory in combination with a Media card. The RTM ISDN/RTM LAN board must be inserted in a slot opposite any MPM+ card.

  • Page 39: Rmx 4000 Leds

    Polycom RMX 4000 Hardware Guide RMX 4000 LEDs The RMX includes LEDs located on the front panel and rear panel. In the front panel, the LEDs reflect the state of the components. The LEDs on the rear panel indicate the state of the external connections and the status of the RTM-IP 4000 card.
  • Page 40 Chapter 1- Hardware Description Table 1-9 Component Fabric Switch Module (FSM 4000) MPM+ Card 1-32 RMX 4000 Front Panel LED’s (Continued) LED ID LED Color Green Amber Green Amber Blue Description ON - Major error on card. Flashes - During card startup. ON - The card has completed startup successfully.
  • Page 41 Polycom RMX 4000 Hardware Guide Table 1-9 Component CNTL 4000 Unit RMX 4000 Front Panel LED’s (Continued) LED ID LED Color Green Amber Blue Description ON - Major system error. In case of an active alarm this light is ON, and the RDY green is OFF.

  • Page 42: Rmx 4000 Rear Panel Leds

    Chapter 1- Hardware Description RMX 4000 Rear Panel LEDs RTM-IP 4000 The following LEDs appear on the RTM-IP 4000 card: Table 1-10 Component LAN LEDs (1-6) 10/100Mb ShMG LEDs (LAN 6) SLOT (1-6) LEDs Standby LED 1-34 RMX 4000 RTM-IP 4000 LEDs LED Color Name Green...

  • Page 43: Rtm Lan

    Polycom RMX 4000 Hardware Guide Table 1-10 Component ShMG (Shelf Manager) LEDs RTM LAN The following LEDs appear on the RTM LAN: Table 1-11 Function Name LAN 1 & 2 LEDs RMX 4000 RTM-IP 4000 LEDs (Continued) LED Color Name...

  • Page 44: Rtm Isdn

    Chapter 1- Hardware Description RTM ISDN The following LEDs appear on the RTM ISDN: Table 1-12 Function Name LAN LEDs (LAN 1-6) ShMC LED 1-36 RMX 4000 RTM ISDN LEDs LED Color Name Green 1 Gb Amber Blue Description ON with an active network connection, flickers with Packet activity.

  • Page 45: Component Replacement

    Component Replacement The RMX 4000 is designed with ease of maintenance in mind. Most components are swappable and are accessible directly via the front panel or the rear panel. The MPM+, RTM ISDN, power supplies and Fan tray are Hot Swappable. The Fan tray must be replaced immediately or the temperature spike in the RMX shall initiate a shutdown.
  • Page 46 Chapter 2- Component Replacement • Fabric Switch Module (FSM 4000), see “Replacing the Fabric Switch Module (FSM 4000)” on page 2-18. Warning! • All maintenance tasks are to be performed by qualified, authorized personnel. • Use only replacement parts supplied by your dealer. •...

  • Page 47: Using The Modified Pmc Compatible Ejector Lever

    Polycom RMX 4000 Hardware Guide Using the Modified PMC Compatible Ejector Lever On the RMX 4000 most components are fitted with identical ejector levers that are used to release or fasten the component’s to their slot. This ejector lever can be moved to 3 positions: •...

  • Page 48: Replacing The Cntl 4000 Module

    Chapter 2- Component Replacement Replacing the CNTL 4000 Module The CPU module is the management system of the RMX 4000. Use the following procedure to replace a CNTL 4000 Module: Ensure that the power switch/circuit switch on the RMX 4000 is turned OFF (O).

  • Page 49: Replacing An Ac Power Supply Module

    Polycom RMX 4000 Hardware Guide Replacing an AC Power Supply Module Two units supply power to the RMX 4000 (3rd optional - AC only), each unit with its own power cord. Use the following procedure to replace a Power Supply unit: Please verify the type of power supply used on your RMX 4000.

  • Page 50: Replacing An Ac Power Entry Module (Pem)

    Chapter 2- Component Replacement Carefully slide the Power Supply unit out from the front slot. Slide in the replacement Power Supply unit. Push the Power Supply unit firmly into the Backplane, making sure it is properly seated in its slot, and that the latch is in a locked position. Tighten the captive screws on the front panel of the Power Supply unit to the chassis.

  • Page 51: Replacing A Dc Power Rail Module (Prm)

    Polycom RMX 4000 Hardware Guide Carefully slide the PEM unit out from the rear slot. Slide in the replacement PEM unit. Push the PEM unit firmly into the Power Supply, making sure it is properly seated in its slot. Tighten the captive screws on the rear panel of the PEM unit to the rear chassis.
  • Page 52 Chapter 2- Component Replacement Using a star screw driver, disconnect the two wires connected to the Terminal block (-48V IN & -48V RTN) of the failed DC PRM unit. Unscrew the captive screws on the rear panel of the PRM unit that secures the unit to the chassis.

  • Page 53: Replacing The Fan Drawer

    Polycom RMX 4000 Hardware Guide Replacing the Fan Drawer Eight fans are mounted in the Fan drawer, where the airflow is from right to left. Should one of these fans fail as indicated by a Fan LED, you are required to replace the Fan drawer.

  • Page 54: Inserting An Air Filter (Optional) In The Fan Drawer

    Chapter 2- Component Replacement Inserting an Air Filter (Optional) in the Fan Drawer In the fan drawer, an Air Filter can be added as an option. You must order this part through your next level of support. Ensure that the power switch/circuit switch on the RMX 4000 is turned OFF (O).

  • Page 55: Replacing A Faulty Mpm+ Card

    Polycom RMX 4000 Hardware Guide Open the filter tray, by unscrewing two screws on the tray. Insert the air filter into the filter tray. Close the filter tray, by tightening the two screws on the tray. Insert and slide in the Fan drawer.
  • Page 56 Chapter 2- Component Replacement Power down the card by partially opening the ejector levers until the blue HS LED on the card and the Control Unit start to flash. Warning! Once the removal sequence is initiated the process cannot be terminated and the HS LED flashes.

  • Page 57: Installing The Replacement Mpm+ Card

    Polycom RMX 4000 Hardware Guide Carefully slide the MPM+ card out through the front panel. Installing the Replacement MPM+ Card On the card to be installed, move the ejector levers to their fully open position. Slide in the replacement MPM+ card.

  • Page 58: Installing A New Mpm+ Card In A Powered On Rmx 4000

    Chapter 2- Component Replacement Installing a New MPM+ Card in a Powered On RMX 4000 If applicable, loosen the captive screws and remove the slot cover. On the card to be installed, move the ejector levers to their full open position.
  • Page 59 Polycom RMX 4000 Hardware Guide On the card to be installed, move the ejector levers to their fully open position. Slide in the replacement RTM ISDN card. Insert the card into the slot until the ejector levers touch the front edge of the card cage.

  • Page 60: Replacing The Rtm-Ip 4000

    Chapter 2- Component Replacement Replacing the RTM-IP 4000 The RTM-IP 4000 card on the rear of the RMX 4000 provides connectivity to all the MCU modules. Use the following procedure to replace the  RTM-IP 4000 card: Ensure that the power switch/circuit switch on the RMX 4000 is turned OFF (O).

  • Page 61: Replacing The Rtm Lan

    Polycom RMX 4000 Hardware Guide Replacing the RTM LAN The RTM LAN card on the rear of the RMX 4000 provides connectivity to all the MCU modules. Use the following procedure to replace the RTM LAN card: Ensure that the power switch/circuit switch on the RMX 4000 is turned OFF (O).

  • Page 62: Replacing The Fabric Switch Module (Fsm 4000)

    Chapter 2- Component Replacement Replacing the Fabric Switch Module (FSM 4000) Ensure that the power switch/circuit switch on the RMX 4000 is turned OFF (O). Loosen the captive screws that fasten the module to the MCU. Remove the Fabric Switch Module (FSM 4000). Use the metal ejector levers to pull the Fabric Switch Module (FSM 4000) out of its slot in the backplane.

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