Troubleshooting
The following section contains common issues and resolutions. Should
your issue not be resolved by following the contents of the following
section, please contact our customer support team.
POSSIBLE PROBLEM
Pump will Not Turn On
Out of battery power.
Interchangeable parts on power
adapter not connected
properly.
Pump Will Not Turn on And a Loose Rattling Sound is Heard
Internal circuit board has come
loose.
No Suction
Tubing has been disconnected.
Backflow protectors are not
assembled correctly.
Silicone valve is not attached
correctly.
Low Suction
Vacuum setting has been
accidentally changed.
Battery is low.
SOLUTION
Insert power adapter.
Assemble adapter as per instructions
on page 19.
Contact customer service.
Firmly attach tubing to both the
backflow protector and the pump
nozzle.
Reassemble and reattach the
backflow protectors.
Reposition the valve and then
reassemble.
Adjust vacuum settings.
Insert power adapter.
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