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Files cannot be opened
Check the supported file formats.
Screen does not light up when receiving a call.
• If you use a protection tape or case, ensure that it has not
covered the area around the light sensor.
• Ensure that the area around the light sensor is clean.
Phone has no sound
Check the settings status in the sound menu to ensure that the
phone is not in vibration or silent mode.
Phone hangs up or freezes
Update your software through the website.
Contacts display doubly
Contacts are saved in both phone and SIM card. Check con-
tacts saved.
App cannot be installed
• Not supported by service provider or registration required.
Contact your service provider.
• Your phone has insufficient storage. Delete some messages
from your phone.
Phone cannot be connected to computer
• Change data cable.
• Change computer port.
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Table of Contents
Need help?
Do you have a question about the U963 and is the answer not in the manual?
Questions and answers
My U963 SWITCHES OFF REGULARILY DESPITE THE BATTERY HAVING 100%.
The Hisense U963 may switch off regularly even with a full battery due to the following reasons:
1. Overheating – If the phone or battery gets too hot, it may shut down to prevent damage.
2. Extreme Temperatures – Using or charging the phone outside the recommended temperature range (0℃ to 40℃) can affect battery performance.
3. Battery Issues – A faulty or degraded battery may cause unexpected shutdowns.
4. Software Issues – Bugs or system errors may trigger automatic shutdowns.
5. Interference with Medical Devices – If near implanted medical devices, interference may cause unexpected behavior.
If the issue persists, troubleshooting or service may be required.
This answer is automatically generated
my phone logo is stuck on my phone
To fix a Hisense U963 phone that is stuck on the logo, follow these steps:
1. Hard Reset and Clear Partition Cache:
- If the phone has an inbuilt battery: Press and hold the Power key and Volume Up button at the same time until the recovery menu appears.
- If the phone has a removable battery: Remove the battery, reinsert it, then press and hold the Power key and Volume Up button together.
2. In the recovery menu, use the volume buttons to navigate to "Wipe data/factory reset" and confirm with the Power button.
3. After the reset, navigate to "Wipe cache partition" and confirm.
4. Finally, select "Reboot system now."
This method helps fix issues like being stuck on the boot screen, constant restarting, and unresponsive apps.
This answer is automatically generated
How do i get widgets on my Hisense u963