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Logitech Performance Mouse MX Troubleshooting Manual
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Logitech Performance Mouse MX Troubleshooting Manual

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Download this manual See also: User Manual, Setup Manual
Charging cable does not fit into my Performance Mouse MX
Ensure that the charging cable is at the correct angle when you connect it to your mouse. You
must slightly angle the cable approximately 10-15 degrees in order for it to fit into the mouse
without causing damage as shown below:
WARNING: Do not use excessive force or you could damage the mouse or the cable.
Correct angle
Windows 8 and Windows 10 product support and device compatibility
To check if your Logitech product works with Windows 8 or Windows 10, first select the
appropriate product category from the list below.
Mice and keyboards
Tablet and laptop accessories
Gaming products
Harmony remotes
Speakers
Headphones and headsets
Smart radios
Squeezebox network music players
Alert security cameras
WiLife security cameras
Webcams
Logitech Control Center issues after upgrade to OS X 10.11 / OS X 10.11.1
After you update to OS X 10.11 or OS X 10.11.1, devices that use Logitech Control Center
(LCC) may experience the following:
Incorrect angle

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Summary of Contents for Logitech Performance Mouse MX

  • Page 1 WiLife security cameras  Webcams Logitech Control Center issues after upgrade to OS X 10.11 / OS X 10.11.1 After you update to OS X 10.11 or OS X 10.11.1, devices that use Logitech Control Center (LCC) may experience the following:...
  • Page 2 Use a standard, USB-extender cable to position your USB 2.0 wireless receiver as far away as possible from your USB 3.0 connector. A USB-extender cable is available for Logitech customers who are experiencing this problem (click here for more information).
  • Page 3 Make sure your USB 2.0 wireless receiver is in the USB 2.0 connector closest to your wireless peripheral:...
  • Page 4 Use a USB extended cable to position your wireless receiver as far away from your USB 3.0 peripheral as possible:...
  • Page 5 Cleaning Logitech keyboards and mice Before you clean your device: Unplug it from your computer and make sure it’s turned off.   Remove the batteries. Keep liquids away from your device, and don’t use solvents or abrasives.  To clean your Touchpad, and other touch-sensitive and gesture-capable devices: ...
  • Page 6 Requires 1 AA NiMH rechargeable battery.  Expected battery life is up to 30 days. WARNING: The Performance Mouse MX is designed to use NiMH batteries. Using other types of batteries during charging will damage the mouse. Extending Battery Life Although your mouse has a standby mode to conserve power when not in use, there are other ways you can help extend the battery duration of your device.
  • Page 7 As set by the system, the Allow button is only available for 30 minutes. If it has been longer than that since you installed LCC or Logitech Options, please restart your system to see the Allow button under the Security & Privacy section of System Preferences.
  • Page 8 1. Launch SetPoint (Start > Programs > Logitech > Mouse and Keyboard > Mouse and Keyboard Settings). NOTE: If you do not have SetPoint installed, download it from the Performance Mouse Downloads Page. 2. Click the My Mouse tab on the top and select your Performance Mouse MX form the Select Mouse drop-down menu:...
  • Page 9 3. Choose the mouse button you wish to customize in the Select Button field: 4. Select the task you wish to assign in the Select Task field. Click Help for detailed descriptions of these options:...
  • Page 10 Adjusting your mouse movements: Change the pointer speed, adjust the scrolling size and customize your cursor: 1. Launch SetPoint (Start > Programs > Logitech > Mouse and Keyboard > Mouse and Keyboard Settings). 2. Select the My Mouse tab at the top and click the Mouse Movement tab at the left as...
  • Page 11 In addition to adjusting the standard mouse settings, you also have the option of specifying certain settings when playing games. 1. Launch SetPoint (Start > Programs > Logitech > Mouse and Keyboard > Mouse and Keyboard Settings). 2. Select the My Mouse tab at the top and click the Mouse Game Settings tab at the left as...
  • Page 12 Adjusting application-specific settings for your mouse: You can change button and scroll wheel behavior to match your needs for each application: 1. Launch SetPoint (Start > Programs > Logitech > Mouse and Keyboard > Mouse and Keyboard Settings). 2. Click the My Mouse tab at the top and check Enable application-specific button...
  • Page 13 3. Select the application for which you want to make changes. If you can’t see the application in the list, click Add, navigate to the location of the executable file for that application and select it. 4. Select the button or wheel you want to make changes to. 5.
  • Page 14 Checking the battery status: Check the battery status of your mouse: 1. Launch SetPoint (Start > Programs > Logitech > Mouse and Keyboard > Mouse and Keyboard Settings). 2. Click the My Mouse tab at the top and select the Mouse Batteries tab from the left as...
  • Page 15 3. Choose your Performance Mouse MX from the Select Mouse drop down to view the battery status. 4. Click OK to exit SetPoint. Unifying software: Your Performance Mouse MX ships with Unifying software, which allows you to use a single...
  • Page 16 Elevate the USB Unifying receiver in the USB stand by placing it on a book, CD ROM case or similar non-metallic item. Additional Information The connection between the Performance Mouse MX and the USB Unifying receiver can be lost due to several reasons such as: ...
  • Page 17 Knowledge Base article 12700 instructions on contacting Logitech Technical Support. My Performance Mouse MX is not working The problem is likely to be a lost connection. The connection between your Performance Mouse MX and your Unifying USB receiver can be lost for several reasons, including: ...
  • Page 18 Performance Mouse MX Downloads Page. 2. Launch the Logitech Unifying Software: Windows: Start > Programs > Logitech > Unifying > Logitech Unifying Software Macintosh: Application / Utilities / Logitech Unifying Software 3. The Logitech Unifying Software Welcome screen will appear. Click Next.
  • Page 19 4. Follow the on-screen instructions to turn your mouse off, then on.
  • Page 20 5. When your Performance Mouse MX is detected, you will see a confirmation message. Click Yes, then Next.
  • Page 21 6. Click Finish to exit the Logitech Unifying Software. Your mouse should now be connected. Additional Information If the above solutions do not resolve your problem, consult Knowledge Base article 12700 instructions on contacting Logitech Technical Support. Supported operating systems for my Performance Mouse MX Your Performance Mouse MX is supported by: ...
  • Page 22 If the power switch is set to OFF, your mouse is OFF. Power ON Power OFF Performance Mouse MX operating distance In ideal situations, the Performance Mouse MX can operate up to 30 feet (10 meters) with the receiver in clear sight of the mouse.
  • Page 23 To determine if your environment is causing shorter than expected ranges, try using your Performance Mouse MX in a different environment to see if the distance improves. Performance Mouse MX compatibility with KVM switches and hubs Manufacturers implement keyboard and mouse support in various, non-standard ways. KVM switches may affect the functionality of your Performance Mouse MX.
  • Page 24 To connect your USB stand, do the following: 1. Plug the male end into a USB port on your computer. 2. Plug your Performance Mouse MX receiver into the female end of the USB stand. See the following diagram for details.
  • Page 25 You can only connect your Performance Mouse MX with USB receivers that display the Unifying logo You cannot connect your Performance Mouse MX to any Logitech USB receivers that do not display the Unifying logo. NOTE: Although the device may be supported by the Unifying receiver, SetPoint and/or...
  • Page 26 My Performance Mouse MX cannot be customized in Logitech software (SetPoint) Normally, you should be able to customize your Performance Mouse MX in the My Mouse tab in Logitech Mouse and Keyboard software (SetPoint). However, if this tab is not present, you will need to reinstall the software.
  • Page 27 1. Go to Add or Remove Programs: Start menu view: Start > Control Panel > Add/Remove Programs Classic start menu view: Start > Settings >Control Panel > Add/Remove Programs 2. Open Add or Remove Programs 3. Select Logitech SetPoint from the list of programs displayed.
  • Page 28 4. Click the Change / Remove button and follow the on-screen instructions to uninstall SetPoint. 5. Download and install the latest version of SetPoint from the Performance Mouse MX Downloads Page. NOTE: You may need to reboot your system after SetPoint has been installed.
  • Page 29 1. Go to Uninstall a program: Start menu view: Start > Control Panel > Uninstall a program Classic start menu view: Start > Settings >Control Panel > Programs and Features > 2. Select Logitech SetPoint from the list of programs displayed.
  • Page 30 3. Click the Uninstall button highlighted above and follow the on-screen instructions to uninstall SetPoint. 4. Download and install the latest version of SetPoint from the Performance Mouse MX Downloads Page. NOTE: You may need to reboot your system after SetPoint has been installed.
  • Page 31 Do not use alkaline batteries in this product. Connecting a second device to my Performance Mouse MX Unifying USB receiver Your Performance Mouse MX Unifying USB receiver can be connected to up to six Logitech mice or keyboards with the Unifying logo...
  • Page 32 The following instructions use Windows screenshots. Macintosh screenshots will look slightly different, but the instructions and messages are the same. 1. Download Logitech Mouse and Keyboard software (SetPoint) if you do not already have it installed. You can download SetPoint from the Performance Mouse MX Downloads Page.
  • Page 33 5. When your device is detected, you will see a confirmation message as shown below. Click yes, then Next.
  • Page 34 6. Click Finish to exit the Logitech Unifying Software. Your device should now be connected. Additional Information If the above solutions do not resolve your problem, consult Knowledge Base article 12700 instructions on contacting Logitech Technical Support. Macintosh Keyboard Setup Assistant appears when I plug in my Performance Mouse MX...
  • Page 35 This is normal behavior. Click the red button in the top left corner to close the Keyboard Setup Assistant - you do not need to complete the Assistant to use your Performance Mouse MX. Turning off my Performance Mouse MX Your Performance Mouse MX has a power switch located on the bottom of the mouse.
  • Page 36 To turn off your mouse: 1. Turn your mouse over. 2. Locate the power switch on the bottom. 3. Slide the switch to the OFF position as shown below:...
  • Page 37 Make sure the battery is fully charged. Low or dead batteries can affect mouse movement.  Turn off your mouse and try cleaning the mouse sensor on the bottom with compressed air or a Q-tip. NOTE: Take care in cleaning the sensor - the Performance Mouse MX sensor is sensitive to dust.
  • Page 38 If none of the above solutions resolve your problem, the issue may be caused by software. See Knowledge Base article 13197 for instructions on customizing your mouse settings. Uninstalling my Performance Mouse MX software (SetPoint) Please select your operating system: ...
  • Page 39 Classic start menu view: Start > Settings >Control Panel > Add or Remove Programs 2. Open Add or Remove Programs 3. Select Logitech SetPoint from the list (shown below): 4. Click Change/Remove. 5. Follow the on-screen prompts to remove SetPoint from your system.
  • Page 40 This issue is most likely configuration related. Check the mouse button and program settings in Logitech Mouse and Keyboard software (SetPoint) as described below: 1. Launch SetPoint (Start > Programs > Logitech > Mouse and Keyboards > Mouse and Keyboard Settings).
  • Page 41 2. Click on the My Mouse tab at the top and choose the Mouse Button Settings tab from the left. 3. Select the Performance Mouse MX from the Select Mouse drop-down menu as shown below: 4. Select the button that is not working from the Select Button field: 5.
  • Page 42 Knowledge Base article 12700 instructions on contacting Logitech Technical Support. My Performance Mouse MX is not charging There are several reasons why your battery may not hold a charge. This article will cover the most common causes and their solutions: ...
  • Page 43 Make sure that your charging cable is securely connected both to the back of the A/C power adapter and to your Performance Mouse MX.  Do not use the included USB extender for charging your Performance Mouse MX. See the following diagram for a visual explanation of best practices in charging your mouse: Additional Information...
  • Page 44  Disabling the Single-Click to open option in Windows 7/Vista  Disabling the Single-Click to open option in Windows XP Disabling the single-click to open option in Windows 8/Windows 10 1. Click on the magnifying glass to bring up the Search menu, type ‘single-click’, and then select Specify single- or double-click to open.
  • Page 45 Disabling the Single-Click to open option in Windows 7/Vista 1. Open your computer window by clicking on Computer. 2. Click Folder and Search Options in the file menu under Organize. 3. Under the General tab, make sure that the option 'Double-click to open an item' is selected.
  • Page 46 4. Click on OK to save the settings. 5. If the 'Single-click to open an item' option was not selected, try resetting the mouse by switching it off and on. Disabling the Single-Click to open option in Windows XP 1. Open My Computer. 2.
  • Page 47 This is normal behavior of the mouse. The green battery lights on top of your Performance Mouse MX will come on for a few seconds to indicate the battery condition and then go out. This happens when you power on your mouse.
  • Page 48 Solution Even if you bought a mouse-only or keyboard-only product, the Unifying receiver that came with it still enumerates for both the mouse and keyboard interfaces. Example If you have two mice attached, then you would need to uncheck the "Allow this device to wake the computer"...
  • Page 49 3. Select and expand either the "Keyboards" or "Mice and other pointing devices" category. 4. Right-click on the first entry and go to Properties > Details tab > Hardware IDs under the Property section. 5. Make sure the Value section contains: HID\VID_046D&PID_C52B. If it doesn't, click Cancel and open the next mouse or keyboard entry in the list.
  • Page 50 7. Repeat the same steps for all entries in both the "Keyboards" and "Mice and other pointing devices" categories. Erratic scrolling with SetPoint when using Chrome, Internet Explorer, or Windows 8 Start screen apps SetPoint versions 6.50 and later include a smooth scrolling plug-in for Google Chrome and Internet Explorer.

  • Page 51: Google Chrome

    SetPoint, it will be disabled for everything: Chrome, Internet Explorer, and the Windows 8 Start screen apps. Google Chrome To disable the Logitech SetPoint smooth scrolling plug-in for Google Chrome: 1. Launch Chrome. 2. Click the icon on the upper-right corner and select Settings.

  • Page 52: Internet Explorer

    4. Close and re-open your browser for the settings to take effect. Internet Explorer To disable the Logitech SetPoint smooth scrolling plug-in for Internet Explorer: 1. Select Control Panel > Network and Internet > Internet Options. 2. On the Programs tab, click Manage add-ons.
  • Page 53 3. Select Logitech SetPoint and then click Disable. NOTE: If the plug-in is currently disabled, the Enable button will appear instead.
  • Page 54 4. Click Close to close the dialog box. NOTE: To enable the smooth scrolling plug-in, follow the steps above, and in step 4, click Enable. 5. Close and re-open your browser for the settings to take effect. Windows 8 Start screen apps If scrolling is too fast or too slow with some of your Windows 8 Start screen apps, try the following: ...
  • Page 55 1. Launch SetPoint by clicking the SetPoint icon in the Notification area and select Mouse and Keyboard Settings. 2. Click on Pointer Settings, and clear Enable Smooth Scrolling. 3. Click Apply and then OK to exit the SetPoint User Interface. NOTE: When you disable smooth scrolling in SetPoint, it will be disabled for everything: Chrome, Internet Explorer, and the Windows 8 Start screen apps.
  • Page 56 We're working with Microsoft to resolve this issue. As a workaround, you can modify your scrolling settings in IE11. Here's how: 1. Launch IE11. 2. Open Internet Options and select the Advanced tab. 3. In the Browsing section, clear "Use smooth scrolling". 4.
  • Page 57 IMPORTANT: Disabling Enhanced Protected Mode degrades the security settings in IE11. Please consider this before you make this change. 5. Restart your computer.