Page 1 Mitel 6930 SIP Phone 58015330 REV00 RELEASE 5.0.0 USER GUIDE...
Page 2 ). The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document. Revisions of this document or new editions of it may be issued to incorporate such changes.
Page 3: Table Of Contents
Input Language ............xlii Specifying the Input Language Using the Mitel Web UI ......xlviii...
Page 4 Configuring a Line Key Using the Mitel Web UI .......lxxxviii...
Page 5 Configuring a Mobile Key Using the Mitel Web UI .......
Page 6 Configuring a Paging Key Using the Mitel Web UI .......cxxi...
Page 7 Mitel 6930 SIP Phone User Guide Copying Entries to the Local Directory ........cxxxiv Mute .
Page 8 Configuring a Call Forward Key ..........clxxi Configuring Call Forward Using the Mitel Web UI ......clxxii Using Call Forward through the IP Phone UI .
Page 9 Mitel 6930 SIP Phone User Guide Message Waiting Indicator ........... cxcv Configuring Message Waiting Indicator .
Page 10 Table of Contents...
Page 11: Welcome
Mitel 6930 SIP Phone User Guide Welcome The Mitel 6930 SIP IP phone is a premium feature-rich phone with a large color display that delivers graphically rich applications. The Mitel 6930 IP phone provides 12 programmable self-labeling keys allowing up to 44 functions and five intuitive state sensitive softkeys supporting up to 24 functions.
Page 12: Supporting Documentation
Welcome • Mitel 6900 SIP IP Phones Administrator Guide – Describes how to set up the Mitel SIP IP phones on the network and contains advanced configuration instructions. The Administrator Guide is intended for the System Administrator and can be downloaded from http://www.miteldocs.com.
Page 13: Installation And Setup
Use a PoE power injector or a PoE switch Installation and Setup If your System Administrator has not already setup your 6930 phone, please refer to the Mitel 6930 Installation Guide for basic installation and physical setup information. For more advanced administration and configuration information, System Administrators should refer to the Mitel SIP IP Phones Administrator Guide.
Page 14: Ip Phone Keys
IP Phone Keys IP Phone Keys Key Panel The following sections describe the various 6930 phone key functions and how they can help you make and manage your calls and caller information. Handset Goodbye Key Speaker Redial Key Message Waiting Indicator (MWI)
Page 15: Key Description
Mitel 6930 SIP Phone User Guide Key Description The following table describes the keys on the 6930: Description Directory key - Displays a list of your contacts. For more information, see “Directory” on page lv Call History key - Displays a list of your missed, outgoing, and answered calls.
Page 16: Dialpad Keys
“Configuring Softkeys” on page lxxxiii Dialpad Keys The 6930 has a dialpad with digits from 0 through 9, a * key, and a # key. Keys 2 through 9 contain the letters of the alphabet. The 6930 phone dialpad includes the following:...
Page 17 Mitel 6930 SIP Phone User Guide • Enter digits or letters in the IP phone user interface • Program a speed dial number (see “Speed Dial Key” page lxxxviii) • Press a speed dial key (see “Speed Dial Key” page lxxxviii) •...
Page 18: Getting Started
Getting Started The 6930 must be set up and be configured prior to its first use. This section describes phone behavior and start up screens you may see when the phone is first plugged in, or when it is restarted.
Page 19 Mitel 6930 SIP Phone User Guide The 6930 phone then checks settings and looks for new configuration and firmware updates from a configuration server. This may take a few moments while the phone downloads the latest updates. Note: New updates to your phone can be automatically scheduled from the server. This is set up on the phone system by your System Administrator and should be scheduled during non-business hours or slow call periods.
Page 20: Network Connected/Network Disconnected
Getting Started If language packs were loaded to your phone by your System Administrator, the following screen displays during startup. When the configuration update is complete, the phone displays the following screens and then displays the Home screen. Network Connected/Network Disconnected If your phone successfully connects to the network the phone will go directly to the Home screen.
Page 21: Ui Overview
Check with your System or Network Administrator for assistance. For more information about connecting your phone, see the Mitel 6930 IP Phone Installation Guide. Note: If the phone displays a No Service status message you can still use the phone but note that it is not registered with the Registrar.
Page 22 Getting Started Phone/Line Status Indicators and Messages There are icons that display on the phone to indicate the status of the phone and/or the status of the line. These icons display on the upper right corner of the Home screen. The following table identifies and describes the phone/line status indicators on the Home screen.
Page 23 Mitel 6930 SIP Phone User Guide • XML-related text • Network status Softkeys 12 top softkeys and 5 bottom softkeys are always displayed on the Home screen. You can configure the top softkeys with up to 44 functions and configure the bottom softkeys with up to 24 functions as required.
Page 24: Line Selection Screen
The More softkey is also displayed if you have any configured bottom softkeys. For example, in the previous figure, the 6930 has three softkeys configured that are viewable on the next softkey “page”. Pressing the More softkey toggles between the first and additional “pages” to display all the rest of the configured softkeys (as per the figure below).
Page 25: Detailed-View Call Screen
Call Feature Indicators Indicates the call is secured using TLS/SRTP encryption. Indicates the call is using Mitel Hi-Q™ audio. Indicates active VoIP recording is enabled and the call is being recorded. xxvi...
Page 26: Multi-View Call Screen
Call Feature Indicators Indicates the call is secured using TLS/SRTP encryption. Indicates the call is using Mitel Hi-Q™ audio. Indicates active VoIP recording is enabled and the call is being recorded. Note: The Detailed-View Call screen is only accessible when at least one call is in a ringing or connected state.
Page 27: Ui Navigation
Mitel 6930 SIP Phone User Guide UI Navigation UI navigation is easily performed using the navigation keys located above the Received Callers List key. Navigation Keys/ Select Button The left and right navigation keys are used to switch to the different screens and the up and down navigation keys are used to highlight and scroll through the different lines/calls on the respective screen.
Page 28: Methods Of Customizing Your Phone
Using the Options key on the IP phone • Using the Mitel Web UI in an Internet browser window from your PC Phone Options through the IP Phone UI You can customize your phone by pressing the key and accessing the IP phone UI. These...
Page 29: Using The Ip Phone Ui
Mitel 6930 SIP Phone User Guide Icon Option • Ring Tones • Tone Set Display Dialing • Live Dialpad • Speed Dial Edit Restart Note: The Advanced options are Administrator-level functions only, and are not accessible by the user. These options should only be set up and changed by your System Administrator.
Page 30: Phone Options Through The Mitel Web Ui
In addition to the IP phone UI options, you can customize options on the IP phone using the Mitel Web UI. In order to access your phone using the Mitel Web UI, you need to know your phone’s IP address. To find your phone’s IP address, see “Finding Your Phone’s IP Address”...
Page 31 Mitel 6930 SIP Phone User Guide 3. You can logout of the Mitel Web UI at any time by clicking Log Off. The following categories display in the side menu of the Mitel Web UI: Status, Operation, and Basic Settings.
Page 32 Expansion Module - Allows you to configure an additional 16 softkeys with an M680i Expansion Module or an additional 84 softkeys with an M685i Expansion Module if it is attached to the phone. This option displays on the side menu of the Mitel Web UI only if an Expansion Module is attached.
Page 33 • Language Settings Account Configuration - Allows you to configure DND and Call Forward by account. You can have multiple accounts on the 6930. Custom Ringtones - Allows you to upload up to 8 custom WAV file ringtones on the phone that can be used as your incoming ring tone.
Page 34: Phone Status
Phone Status Phone Status You can view the status of your phone using the IP phone UI or the Mitel Web UI. Phone Status through IP Phone UI The Status option on the IP phone displays the status of your phone to the LCD display.
Page 35: Finding Your Phone's Ip Address
If you want to access your phone’s options using an Internet browser, you need to enter the IP address of the phone in the browser to open the Mitel Web UI. Use the following procedure to find your phone’s IP address.
Page 36: Phone Status Through The Mitel Web Ui
2. Press the select button to enter the Status menu. 3. Use the down navigation key to highlight Network. The IP address of your 6930 displays in the IP Address field in the right column. Phone Status through the Mitel Web UI Use the following procedure to view the phone status through the Mitel Web UI.
Page 37: Sip Account Status
This Status window displays the status of your phone, which includes the following information: • Network Status • Hardware Information • Firmware Information • SIP Status SIP Account Status The IP phones show the SIP registration status on the IP phone’s Status screen in the Mitel Web UI. xxxviii...
Page 38 Phone Status The following table describes the status conditions that can display for the account. Status Condition Description Registered Displays this status on accounts that HAVE been registered with the SIP proxy server. Example: Line SIP Account Status Backup Registrar Used? 650@proxy.com:5060 Registered where:...
Page 39: Customizing Your Phone
IP Phone UI and Web UI Language The IP phones support several different languages. You can have the IP phone UI and the Mitel Web UI display in a specific language as required. When you set the language to use, all of the display screens (menus, services, options, configuration parameters, etc.) display in that language.
Page 40 Once the language pack(s) are available on your phone from your System Administrator, you can specify which language to use on the phone and/or the Mitel Web UI. Note: All languages may not be available for selection. The available languages are dependent on the language packs currently loaded to the IP phone.
Page 41: Input Language
Administrator. English is the default language and cannot be changed or removed. 3. Click Save Settings. The change is dynamic. The Mitel Web UI will display all screens in the language you selected. Note: You must have the language pack(s) already loaded to your phone in order to use them.
Page 42 Customizing Your Phone Uppercase Characters Lowercase Characters DEF3ÉÈÊË def3éèêë GHI4ÎÏ ghi4îï JKL5 jkl5 MNO6ÑÓÒÔÖ mno6ñóòôö PQRS7 pqrs7 TUV8 tuv8úùûü WXYZ9 wxyz9 * <SPACE> * <SPACE> #/\@ #/\@ xliii...
Page 43 Mitel 6930 SIP Phone User Guide Spanish Uppercase Characters Lowercase Characters 1.:;=_,-'&()[]$! 1.:;=_,-'&()[]$! ABC2ÁÀÇ abc2áàç DEF3ÉÈ def3éè GHI4ÏÍ ghi4ïí JKL5 jkl5 MNO6ÑÓÒ mno6ñóò PQRS7 pqrs7 TUV8ÚÜ tuv8úü WXYZ9 wxyz9 * <SPACE> * <SPACE> #/\@ #/\@ German Uppercase Characters Lowercase Characters 1.:;=_,-'&()[]$!
Page 44 Customizing Your Phone Italian Uppercase Characters Lowercase Characters 1.:;=_,-'&()[]$! 1.:;=_,-'&()[]$! ABC2ÀCÇ abc2àcç DEF3ÉÈË def3éèë GHI4 ghi4 JKL5 jkl5 MNO6ÓÒ mno6óò PQRS7 pqrs7 TUV8Ù tuv8ù WXYZ9 wxyz9 * <SPACE> * <SPACE> #/\@ #/\@ Portuguese Uppercase Characters Lowercase Characters 1.:;=_,-'&()[]$! 1.:;=_,-'&()[]$! ABC2ÁÀÂÃÇ abc2áàâãç...
Page 45 Mitel 6930 SIP Phone User Guide Russian Uppercase Characters Lowercase Characters 1.:;=_,-'&()[]$! 1.:;=_,-'&()[]$! АБВГ2ABC aбвг2abc ДЕЁЖЭ3DEF Дeëжз3def ИЙКЛ4GHI ийкл4ghi МНОП5JKL мноп5jkl РСТУ6MNO рсту6mno ФХЦЧ7PQRS7 фхЧч7pqrs ШЩЪЫ8TUV шщъы8tuv ЬЗЮЯ9WXYZ ьзюя9wxyz * <SPACE> * <SPACE> #/\@ #/\@ Nordic Uppercase Characters Lowercase Characters 1.:;=_,-'&()[]$!
Page 46 Customizing Your Phone Greek Uppercase Characters Lowercase Characters 1.:;=_,-'&()[]$! 1.:;=_,-'&()[]$! ABC2ΑΒΓ abc2αβγ DEF3∆ΕΖ def3δεζ GHI4ΗΘΙ ghi4ηθι JKL5ΚΛΜ jkl5κλμ MNO6ΝΞΟ mno6νξο PQRS7ΠΡΣ pqrs7πρςσ TUV8ΤΥΦ tuv8τυφ WXYZ9ΧΨΩ wxyz9χψω * <SPACE> * <SPACE> #/\\@ #/\\@ Specifying the Input Language Using the IP Phone UI You can configure the language you use for input on the phone by setting the Input Language option.
Page 47: Specifying The Input Language Using The Mitel Web Ui
Latin 2 Character Set The 6930 includes support for ISO 8859-2 (Latin2) of multi-national languages when displaying and inputting in the IP phone UI and the Mitel Web UI. UTF-8 is also compatible with XML encoding on the IP phones.
Page 48: Time And Date
Customizing Your Phone The following table illustrates the Latin 2 character set used on the 6930 IP phone. Time and Date On the IP phones, the following time and date sub-options are available to be configured: • Settings: Time Format...
Page 49 Mitel 6930 SIP Phone User Guide 2. Navigate to the Time and Date > Settings option and press the select button or Select softkey. 3. With Time Format highlighted press the right navigation key to move to selection column. 4. Use the up and down navigation keys to scroll through and choose the desired time format.
Page 50: Time Zone
Customizing Your Phone 8. Press the left navigation key to move back to the options column and press the down navigation key to highlight Date Format. 9. With Date Format highlighted press the right navigation key to move to selection column. 10.
Page 51: Set Date And Time
Mitel 6930 SIP Phone User Guide 2. Navigate to the Time and Date > Time Zone option and press the select button or Select softkey. A list of time zones displays for different areas of the world. 3. Use the up and down navigation keys to scroll through and highlight the desired region. Valid values are: •...
Page 52 Customizing Your Phone 3. If you want to synchronize the time and date using a time server, ensure there is a checkmark in the box corresponding to the Use Network Time setting. If there is no checkmark, press the select button to enable the Use Network Time setting. a.
Page 53 Mitel 6930 SIP Phone User Guide Configuring Time and Date Settings Using the Mitel Web UI 1. Click on Basic Settings > Preferences > Time and Date Setting. 2. In the Time Format field, select the time format you want to use on your phone. Valid values are: •...
Page 54: Directory
Customizing Your Phone 3. In the Date Format field, select the date format you want to use on your phone. Valid values are: • WWW MMM DD (default) • DD-MMM-YY • YYYY-MM-DD • DD/MM/YYYY • DD/MM/YY • DD-MM-YY • MM/DD/YY •...
Page 55: Settings
Mitel 6930 SIP Phone User Guide Settings Configuring Directory Display and Sorting Options Using the IP Phone UI 1. Press on the phone to enter the Options List. 2. Navigate to the Directory > Settings option and press the select button or Select softkey.
Page 56: Call Forward
You can change your user password using the IP phone UI or the Mitel Web UI. Note: Valid values when creating or changing a password are 0 to 4294967295 (integers only;...
Page 57: Phone Lock
You can lock your phone to prevent the phone from being used or configured. You can lock the phone using the IP phone UI, Mitel Web UI or by configuring a Lock softkey on your phone. For more information about configuring a Lock/Unlock key on your phone, see “Phone Lock Key”...
Page 58: Configuring Lock Settings Using The Mitel Web Ui
2. At the Enter Unlock Password prompt, enter your user password and press the Enter softkey or select button. 3. At the Unlock the phone? prompt, navigate to the Yes button and press the select button. Configuring Lock Settings Using the Mitel Web UI Setting a User Password 1. Click on Operation > User Password.
Page 59 If you forget your password, you can reset it and enter a new password. The reset user password feature resets the password to the factory default which is blank (no password). You can reset a user password using the Mitel Web UI only. Note: Valid values when creating or changing a password are 0 to 4294967295 (integers only;...
Page 60 Customizing Your Phone Locking and Unlocking the Phone 1. Click on Operation > Phone Lock. To Lock the Phone 2. In the Lock the Phone? field, click Lock. The message Phone is locked and lock icon displays on the Home screen. Additionally the Message Waiting Indicator (MWI) will turn on.
Page 61: Bluetooth
UI will not prevent an automatic reconnection. You must either disconnect using the Bluetooth menu on the Mitel 6930 SIP IP phone, "forget" the device, or the device must be out of range to circumvent the auto reconnect process.
Page 62: Enabling Bluetooth Functionality
Customizing Your Phone Enabling Bluetooth functionality To enable Bluetooth functionality: 1. Press the (Options) key on the phone to enter the Settings menu. 2. Navigate to the Bluetooth setting and press the Select button or Select softkey. 3. Press the Turn On softkey to enable Bluetooth functionality. When Bluetooth functionality is enabled, a Bluetooth enabled icon appears in the status bar on the Home screen.
Page 63 Mitel 6930 SIP IP Phone and the respective mobile phone or Bluetooth device. Ensure the pairing code matches on both devices and press Yes on the Mitel 6930 SIP IP Phone and acknowledge the pairing request on your mobile phone or Bluetooth device.
Page 64: Forgetting A Bluetooth Device
Customizing Your Phone 7. The phone attempts to pair the Bluetooth device and if successful, automatically attempts to connect to the Bluetooth device. Notes: 1. If pairing or connecting fails, a failed error message displays on screen. Press Retry to attempt to pair or connect again, or Cancel to cancel the attempt.
Page 65 Mitel 6930 SIP Phone User Guide 2. Navigate to the Bluetooth setting and press the Select button or Select softkey. 3. Ensure Bluetooth functionality is enabled. If it is not enabled, press the Turn On softkey to enable Bluetooth functionality 4.
Page 66: Disconnecting A Connected Bluetooth Device
Customizing Your Phone Disconnecting a connected Bluetooth device To disconnect a connected Bluetooth device: 1. Press the (Options) key on the phone to enter the Settings menu. 2. Navigate to the Bluetooth setting and press the Select button or Select softkey. 3.
Page 67: Connecting To A Different Or Disconnected Bluetooth Device
Mitel 6930 SIP Phone User Guide 5. Using the up and down navigation keys, highlight the applicable Bluetooth device you want to rename to and press the Rename softkey. A pop up dialog appears allowing you edit the name of the Bluetooth device.
Page 68: Audio
Audio Mode The 6930 allows you to use a handset, a headset, or handsfree mode to handle incoming and outgoing calls. The Audio Mode option provides different combinations of these three methods to provide maximum flexibility in handling calls.
Page 69: Headset
Mitel 6930 SIP Phone User Guide Audio Mode Option Description Headset/Speaker Incoming calls are sent to the headset first when the button is pressed. By pressing the button again, you can switch back and forth between the headset and the handsfree speakerphone. At anytime, lifting the handset switches back to the handset from either the headset or the handsfree speakerphone.
Page 70: Ring Tones And Tone Sets
Customizing Your Phone 2. Navigate to the Audio > Headset option and press the select button or Select softkey. 3. With Headset Mic Vol highlighted press the right navigation key to move to selection column. 4. Use the up and down navigation keys to scroll through and choose the desired volume setting. Valid values are: •...
Page 71 (if enabled by your Administrator). You can enable/disable these ring tones on a global or per-line basis. Note: Individual contact ring tones are also supported on the 6930. Individual contact ring tones can be used during incoming calls to help users identify the party calling. For more information on individual contact ring tones, see “Local Directory Features”...
Page 72 • Ring cadence pattern You configure global ring tones and tone sets using the IP phone UI and Mitel Web UI. Installing a custom ring tone can be performed using the Mitel Web UI only. Configuring Ring Tones Using the IP Phone UI Global configuration only 1.
Page 73 Mitel 6930 SIP Phone User Guide Configuring Tone Sets Using the IP Phone UI Global configuration only 1. Press on the phone to enter the Options List. 2. Navigate to the Audio > Tone Sets option and press the select button or Select softkey.
Page 74 Customizing Your Phone Configuring Ring Tones and Tone Sets Using the Mitel Web UI 1. Click on Basic Settings > Preferences > Ring Tones. For global configuration 2. In the Ring Tones section, select a country from the Tone Set field. Valid values are: •...
Page 75 “Ring Tones” page lxxii for valid values. 6. Click Save Settings. Installing Custom Ring Tones Using the Mitel Web UI Notes: 1. Access to the Custom Ringtones Web UI menu is only available if enabled by your System Administrator. 2. Ringtones must be in .wav format. The IP phones support the following WAV file specifications: •...
Page 76: Display
The Home Screen Mode option on the IP phone allows you to select how your home screen is displayed. The 6930 IP phone contains two home screen layout options. The default primary home screen mode provides users with a larger date and time and displays the screen name (if configured) beside the line number in the top status bar.
Page 77: Brightness Settings
Mitel 6930 SIP Phone User Guide Configuring the Home Screen Mode and Screen Saver Timer 1. Press on the phone to enter the Options List. 2. Navigate to the Display option and press the select button or Select softkey. 3. Use the left and right navigation buttons to change the desired home screen mode.
Page 78: Dialing
The Live Dialpad option on the IP phone turns the live dialpad mode on or off. With the live dialpad feature enabled, the 6930 IP phone automatically dials out and turns on handsfree mode as soon as a dialpad key or softkey is pressed. With live dialpad disabled, if you dial a number while the phone is on-hook, lifting the receiver or pressing the initiates a call to that number.
Page 79: Speed Dial Edit
Mitel 6930 SIP Phone User Guide 2. Navigate to the Dialing > Live Dialpad option and press the select button or Select softkey. 3. Use the up and down navigation keys to scroll through and enable (On) or disable (Off) the live dialpad feature.
Page 80: Restarting Your Phone Using The Mitel Web Ui
You can set the emergency dial plan using the Mitel Web UI only. Notes: 1.
Page 81: Defining An Emergency Dial Plan Using The Mitel Web Ui
Mitel 6930 SIP Phone User Guide Defining an Emergency Dial Plan Using the Mitel Web UI 1. Click on Operation > Phone Lock. 2. In the Emergency Dial Plan field, enter the 3-digit number used in your local area to contact emergency services.
Page 82: Configuring Softkeys
1. If M695 Expansion Modules are attached to the phone, you can configure up to an additional 84 softkeys on each M695 Expansion Module. 2. The 6930 IP phone allows up to 3 expansion modules on each phone. For more information about expansion modules, see “Model M695 Expansion Module”...
Page 83 Mitel 6930 SIP Phone User Guide Key Function Description Auto Call (For Sylantro Call Managers) Distribution (ACD) Indicates the key is configured to allow the Sylantro call managers to distribute calls from a queue to registered IP phone users (agents) (programmable on the top softkeys only).
Page 84: State-Based Softkeys
PBX in order to work on your phone. See your System Administrator for more information. State-Based Softkeys On the 6930’s bottom softkeys, you can configure a specific state to display when a softkey is being used. The following table describes the states available to configure for the softkeys. State...
Page 85: Softkey Display Behavior
Softkey Display Behavior On the 6930 IP phone, you can configure up to 44 (top) and 24 (bottom) functions on the softkeys. By default, if you have no softkeys configured on the IP phone, and you assign softkey functions to higher number keys in the Mitel Web UI, the key functions automatically appear in the first available position on the LCD display.
Page 86: Line Key
Note: Line functionality can only be programmed on the top softkeys. The Line 1 and Line 2 softkeys are autoconfigured in the 6930 SIP phone due to the absence of Line 1 and Line 2 hardkeys. By default, the line values for top softkey 1 and topsoftkey 2 are set to Line 1 and Line 2 in the WebUI.
Page 87: Configuring A Line Key Using The Mitel Web Ui
The normal function of the speed dial option allows you to dial a number quickly by pressing a key configured for speed dialing. You can program the keys on the 6930 to speed dial outside numbers, dial directly to another person’s line or extension, or quickly access features such as Caller ID (*69) and voicemail.
Page 88: Speed Dial Prefix
You can use this feature for numbers that contain long prefixes. For example, if you had the following speed dial configuration in the Mitel Web UI: Key 1 Type: Speed Dial...
Page 89: Creating A Speed Dial Key Using The Speed Dial Edit Option
Mitel 6930 SIP Phone User Guide 1. Press and hold an non-configured softkey, dialpad key, or expansion module key for three seconds. Softkey/Expansion Module Key Dialpad Key Press-and-Hold Speed Dial Edit Menu Press-and-Hold Speed Dial Edit Menu Note: You can press the Cancel softkey at any time during the speed dial programming to cancel and not save the speed dial information.
Page 90 Configuring Softkeys 2. Navigate to the Dialing > Speed Dial Edit option and press the select button or Select softkey. Note: You can press the Cancel softkey at anytime during the speed dial programming to cancel and not save the speed dial information. 3.
Page 91: Creating A Speed Dial Softkey Using The Mitel Web Ui
Mitel 6930 SIP Phone User Guide Creating a Speed Dial Softkey Using the Mitel Web UI 1. Click on Operation > Softkeys and XML. Click on Operation > Expansion Module <N>. Softkeys 2. Select from Key 1 through Key 44 on the Top keys.
Page 92: Creating Dialpad Speed Dial Keys Using The Mitel Web Ui
Configuring Softkeys Creating Dialpad Speed Dial Keys Using the Mitel Web UI 1. Click on Operation > Keypad Speed Dial. 2. Select a key from 1 through 9. 3. In the input box, enter the phone number, extension, or speed dial prefix to apply to this digit key.
Page 93: Configuring A Dnd Key Using The Mitel Web Ui
The Mitel 6930 SIP IP Phone supports MobileLink, a feature that provides seamless mobile integration using Bluetooth wireless technology. This feature allows you to: • Sync your mobile phone’s contact list and call history with your Mitel 6930 IP phone. • Answer a mobile phone call using your Mitel 6930 IP phone.
Page 94: Configuring A Mobile Key Using The Mitel Web Ui
(Blinking) Indicates the call on the mobile line is on hold. Indicates the mobile phone is not connected. Configuring a Mobile Key Using the Mitel Web UI 1. Click on Operation > Softkeys and XML. Click on Operation > Expansion Module <N>.
Page 95: Busy Lamp Field (Blf) Key
Mitel 6930 SIP Phone User Guide Busy Lamp Field (BLF) Key Notes: 1. BLF functionality can only be programmed on the top softkeys. 2. BLF indicators can also be viewed through the Directory, Received Callers, and Outgoing Redial Lists. 3. BLF feature availability is dependent on your call manager. Contact your System Administrator for more information.
Page 96: Configuring A Blf Key Using The Mitel Web Ui
BLF State LED Behavior Softkey Icon Not monitored Configuring a BLF Key Using the Mitel Web UI 1. Click on Operation > Softkeys and XML. Click on Operation > Expansion Module <N>. Softkeys 2. Select from Key 1 through Key 44 on the Top keys.
Page 97: Blf/List Key
If you set a key to use BLF/List, you must also enter a BLF List URI at Operation > Softkeys and XML > Services. The BLF List URI is the name of the BLF list defined on the applicable Mitel call...
Page 98 5. In the state fields, check (enable) or uncheck (disable) the states you want to apply to this softkey. 6. In the BLF List URI field, enter the name of the BLF list defined on the applicable Mitel call manager Busy Lamp field page for your particular user. For example, sip:9@192.168.104.13.
Page 99: Configuring Xmpp Avatar
Note: The Value field is not required. The BLF/List name is configured in the BLF List URI field instead. 9. In the BLF List URI field, enter the name of the BLF list defined on the applicable Mitel call manager Busy Lamp field page for your particular user. For example, sip:9@192.168.104.13.
Page 100: Configuring An Xml Key Using The Mitel Web Ui Y
Configuring Softkeys Configuring an XML Key Using the Mitel Web UI y 1. Click on Operation > Softkeys and XML. Click on Operation > Expansion Module <N>. Softkeys 2. Select from Key 1 through Key 44 on the Top keys.
Page 101: Flash Key
Flash Key You can set a key to generate a flash event when it is pressed on the 6930. You do this by setting the key to Flash. The IP phone generates flash events only when a call is connected and there is an active RTP stream (for example, when the call is not on hold).
Page 102: Configuring A Sprecode Key Using The Mitel Web Ui
Note: For values to enter in this field, contact your System Administrator. 10. Click Save Settings. Park/Pickup Keys The 6930 phone has a park and pickup call feature that allows you to park a call and pickup a call when required. The park/pickup feature performs as follows: ciii...
Page 103: Configuring Park/Pickup Keys Using The Mitel Web Ui
Mitel Web UI. Users can make changes to customize the label of the Park and Pickup keys using the Web UI. Configuring Park/Pickup Keys Using the Mitel Web UI 1. Click on Operation > Softkeys and XML. Click on Operation > Expansion Module <N>.
Page 104: Utilizing The Park Call/Pickup Parked Call Feature Using The Ip Phone Ui
If the call pick up is successful, you are connected with the parked call. Call Forward Key Using the Mitel Web UI, you can configure the Call Forward function on a softkey or expansion module key. Use call forwarding when you want a specific account on your phone to be forwarded to another number when your phone is in the busy state or the no answer state, or both.
Page 105: Configuring A Call Forward Key Using The Mitel Web Ui
“Call Forward Configuration” page clxx. Configuring a Call Forward Key Using the Mitel Web UI 1. Click on Operation > Softkeys and XML. Click on Operation > Expansion Module <N>. Softkeys 2. Select from Key 1 through Key 44 on the Top keys.
Page 106: Blf/Xfer Key Requirements And Functionality
BLF/Xfer and Speed Dial: When the focused line and the monitored extension are idle, pressing the BLF/Xfer key causes the phone to go offhook and dial the number of the extension. Configuring a BLF/Xfer Key Using the Mitel Web UI 1. Click on Operation > Softkeys and XML.
Page 107: Speed Dial/Xfer
Speed Dial/Xfer and Call Forward: When the phone is in the ringing state, pressing the Speed Dial/Xfer key forwards the call to the predefined extension. Configuring a Speed Dial/Xfer Key Using the Mitel Web UI 1. Click on Operation > Softkeys and XML.
Page 108: Speed Dial/Conf
12. Click Save Settings. Speed Dial/Conf The 6930 allows you to configure a softkey or expansion module key to be used as a speed dial conference key (Speed Dial/Conf key) while remaining in the current call. This key allows a user on a call to conference another party at a pre-defined number while remaining in the call.
Page 109: Configuring A Speed Dial/Conf Key Using The Mitel Web Ui
Mitel 6930 SIP Phone User Guide Configuring a Speed Dial/Conf Key Using the Mitel Web UI 1. Click on Operation > Softkeys and XML. Click on Operation > Expansion Module <N>. Softkeys 2. Select from Key 1 through Key 44 on the Top keys.
Page 110: Speed Dial/Mwi
Note: Speed Dial/MWI functionality can only be programmed on the top softkeys. The 6930 supports multiple voicemail registration by using the Speed Dial/MWI key. This feature can be useful in scenarios where you need to monitor the voicemail accounts of your team members or you need access to your manager’s voicemail messages.
Page 111: Directory Key
11. In the Line field, select the line for which you want to use the key functionality. Valid values are: • global • 1 through 24 12. Click Save Settings. Directory Key Using the Mitel Web UI, you can assign the Directory key to any key on the top or bottom softkeys on the phone. cxii...
Page 112: Configuring A Directory Key Using The Mitel Web Ui
Note: For more information about the Directory, see “Directory” page cxlvii. Configuring a Directory Key Using the Mitel Web UI 1. Click on Operation > Softkeys and XML. Click on Operation > Expansion Module <N>. Softkeys 2. Select from Key 1 through Key 44 on the Top keys.
Page 113: Received Callers List Key
Received Callers List Key By default, the 6930 has a dedicated Received Callers List key. However, using the Mitel Web UI, you can assign the Received Callers List key to any key on the top or bottom keys on the phone.
Page 114: Outgoing Redial Key
8. Click Save Settings. Outgoing Redial Key By default, the 6930 has a dedicated Outgoing Redial key. However, using the Mitel Web UI, you can assign the Outgoing Redial key to any key on the top or bottom keys on the phone.
Page 115: Configuring A Outgoing Redial Key Using The Mitel Web Ui
7. In the Type field, select Redial. 8. Click Save Settings. Conference Key Using the Mitel Web UI, you can assign a Conference key to any key on the top or bottom keys on the phone. Note: For more information about conferencing, see “Conferencing Calls”...
Page 116: Configuring A Conference Key Using The Mitel Web Ui
7. In the Type field, select Conference. 8. Click Save Settings. Transfer Key Using the Mitel Web UI, you can assign the Transfer key to any key on the top or bottom keys on the phone. Note: For more information about transferring calls, see “Transferring Calls”...
Page 117: Configuring A Transfer Key Using The Mitel Web Ui
Mitel 6930 SIP Phone User Guide Configuring a Transfer Key Using the Mitel Web UI 1. Click on Operation > Softkeys and XML. Click on Operation > Expansion Module <N>. Softkeys 2. Select from Key 1 through Key 44 on the Top keys.
Page 118: Configuring An Intercom Key Using The Mitel Web Ui
Configuring Softkeys Configuring an Intercom Key Using the Mitel Web UI 1. Click on Operation > Softkeys and XML. Click on Operation > Expansion Module <N>. Softkeys 2. Select from Key 1 through Key 44 on the Top keys. Select from Key 1 through Key 24 on the Bottom keys.
Page 119: Configuring A Phone Lock Key
Note: You can lock/unlock the phone using the new key you just configured, using the Mitel Web UI at the path Operation > Phone Lock, or using the Phone Lock option on the IP phone UI at the path Options > Lock > Phone Lock. For more information about using the lock/unlock feature, see “Locking the Phone Using the IP Phone UI”...
Page 120: Configuring A Paging Key Using The Mitel Web Ui
Configuring Softkeys Configuring a Paging Key Using the Mitel Web UI 1. Click on Operation > Softkeys and XML. Click on Operation > Expansion Module <N>. Softkeys 2. Select from Key 1 through Key 44 on the Top keys. Select from Key 1 through Key 24 on the Bottom keys.
Page 121: Using The Paging Key
Using the Paging Key The following procedure describes the use of the Paging key on the IP phone. The procedure assumes you have already configured the Paging key using the Mitel Web UI. Notes: 1. The recipient of a paging call can set a global DND to ignore any incoming pages.
Page 122: Configuring A Discreet Ringing Key
In addition to the Received Callers List and Outgoing Redial keys, you can configure a Call History key on the phone that when pressed will directly access the list of all calls in the Call History. Call History All - 6930 cxxiii...
Page 123: Configuring A Call History Key Using The Mitel Web Ui
Mitel 6930 SIP Phone User Guide Configuring a Call History Key Using the Mitel Web UI 1. Click on Operation > Softkeys and XML Click on Operation > Expansion Module <N> Softkeys 2. Select from Key 1 through Key 44 on the Top keys.
Page 124: Configuring An Empty Key Using The Mitel Web Ui
6. In the Type field, select Empty. 7. Click Save Settings. None Key Use the following procedure to delete a key’s functionality on the 6930 IP phone. Deleting a Key’s Function Using the Mitel Web UI 1. Click on Operation > Softkeys and XML.
Page 125 Mitel 6930 SIP Phone User Guide 2. Choose the key you want to delete from the phone or expansion module. 3. In the Type field, select None. 4. Click Save Settings. The key function is deleted from the IP phone memory.
Page 126: Making Calls
Making Calls Making Calls This section describes ways to make calls on your 6930 phone, using your handset, speakerphone, or headset. Dialing a Number First, take the phone off-hook by: • Lifting the handset, • Pressing , or • Pressing a line/call appearance button At the dial tone, enter the number you wish to call Note: After dialing the number, the phone has a short delay before sending the call.
Page 127: Using Handsfree Speakerphone
Note: When handsfree is on, the speaker light turns on. Using a Headset The 6930 accepts analog and DHSG/EHS headsets through the modular RJ22/RJ45 port on the back of the phone or USB headsets through the USB port. cxxviii...
Page 128: Volume Controls For The Headset Microphone
DHSG headset will take precedence over the USB headset. Volume Controls for the Headset Microphone On the 6930, there are three options for the headset microphone volume: Low, Medium, and High. For information about configuring the headset microphone volume, see “Headset”...
Page 129: Outgoing Redial List
When you hang up, the remote phone also hangs up. You can set specific incoming Intercom call features on the 6930 IP phone using the Mitel Web UI. The following table describes these features.
Page 130 Making Calls On the 6930, you access the Outgoing Redial List by the key. Outgoing Redial Key The following table identifies and describes the various icons displayed in the Outgoing Redial List. Icon Description Indicates an outgoing call that was answered.
Page 131: Accessing The Outgoing Redial List
Mitel 6930 SIP Phone User Guide Accessing the Outgoing Redial List 1. Press once to access the Outgoing Redial List. Note: Press twice to dial the most recent number you dialed from the phone. 2. With Outgoing highlighted press the right navigation key to move to entry column.
Page 132: Editing Entries In The Outgoing Redial List
Making Calls 5. To dial the displayed number while in the Outgoing Redial List, press the select button, press , press the Dial softkey, lift the handset, or press any of the line keys. 6. To exit the Outgoing Redial List, press or the Quit softkey.
Page 133: Deleting An Entry In The Outgoing Redial List
Mitel 6930 SIP Phone User Guide 2. Press the Delete softkey. 3. Press the Delete key to erase all items. Deleting an Entry In the Outgoing Redial List 1. Press once to access the Outgoing Redial List. 2. With Outgoing highlighted press the right navigation key to move to entry column.
Page 134: Mute
Making Calls 3. Press the up and down navigation keys to scroll through and highlight the respective Outgoing Redial List entry. 4. Press the Copy softkey. A Entry copied to Directory message displays on the screen. Note: If the contact already exists in the Directory, a Contact already exists message displays on the screen.
Page 135: Receiving Calls
Mitel 6930 SIP Phone User Guide Receiving Calls When a call is ringing at your extension, the inbound callers name, extension, picture ID (if applicable), and incoming call icon display on the screen. Additionally, the line/call appearance LED flashes quickly for the incoming call.
Page 136: Deflecting An Incoming Call
Receiving Calls Deflecting an Incoming Call While call forwarding allows you to forward calls to a pre-defined number, and whereby most call transfers requires you to first answer the incoming call, call deflection allows you to manually determine, while a call is incoming, what the destination number should be. You can enter a destination number using the dialpad keys or deflect a call quickly to a programmable key or softkey configured with Speeddial or BLF functionality.
Page 137: Handling Calls
Mitel 6930 SIP Phone User Guide Handling Calls When you are connected to a call, you can use the softkeys or hard keys on the phone to place a call on hold, transfer a call, or create a conference call.
Page 138: Transferring Calls
Handling Calls If an attempt to retrieve a held call fails, the 6930 displays a "Server Error" message and error reason code on screen (e.g. "Server Error: 408" for a Request Timeout or "Server Error: 503" for a Service Unavailable). You can disconnect the call on hold by pressing the key in certain circumstances.
Page 139 Mitel 6930 SIP Phone User Guide 1. Connect to Party 1 (if not already connected). Party 1 is the party you want to transfer. 2. Press the Xfer softkey. 3. Enter the extension number (or the outside number) to Party 2.
Page 140: Transferring An Existing Call To Another Existing Call
Handling Calls Transferring an Existing Call to Another Existing Call 1. Ensure you are on an active call with the party you wish to transfer (the transfer recipient should be placed on hold). Note: Direct transferring can be performed in either the Multi-View Call screen or Detailed View Call screen.
Page 141 Mitel 6930 SIP Phone User Guide 1. Connect to Party 1 (if not already connected). Party 1 is the party you want to transfer. 2. Press the Xfer softkey. 3. Press the (Directory) key or the softkey configured for Directory functionality and highlight a directory entry (or the desired number if the entry contains more than one number).
Page 142: Indication Of Transferred Calls
Conference functionality (see “Conference Key” on page cxvi). Local Conferencing The 6930 phone supports up to three parties (including yourself) in a conference call. This is called local conferencing and is the default method of conferencing on the 6930.
Page 143 Mitel 6930 SIP Phone User Guide 4. Press the Conf softkey. 5. Enter the phone number of Party 3. 6. Wait for Party 3 to answer. When Party 3 answers, you can consult with them before adding them to the conference.
Page 144 Handling Calls 7. Press the Conf softkey again to add Party 3 to the conference. Party 2 and Party 3 will connect with you to form a conference call. 8. To drop a party from the conference, use the up and down navigation keys to highlight the desired party and press the Drop key.
Page 145: Ending A Conference And Transferring Remaining Parties
Ending a Conference and Transferring Remaining Parties The 6930 allows a host to easily leave a three-way conference call without disrupting the connection of the other two remaining parties. If you are the host of a conference call and want to leave the conference, simply press the Leave softkey on the phone.
Page 146: Managing Calls
Managing Calls Managing Calls The 6930 has several features that make it easier to manage calls, and to keep track of your caller history, as well as your business and personal contacts. These features include: • Directory • Received Callers List •...
Page 147: General Directory Functions
Mitel 6930 SIP Phone User Guide General Directory Functions Accessing and Navigating the Directory (No External Directory Sources Configured/Enabled) 1. Press the (Directory) key or softkey configured with Directory functionality. If no external Directory sources are configured or enabled, the local Directory is displayed as per the following image.
Page 148 Managing Calls Accessing and Navigating Your Directory (External Directory Sources Configured/Enabled) 1. Press the (Directory) key or softkey configured with Directory functionality. If additional external Directory sources are configured and enabled, the Directory screen encompasses the different source folders as per the following image. Note: If a Directory folder is empty, a Directory empty message displays.
Page 149 Mitel 6930 SIP Phone User Guide consolidated “All” folder to perform an action, or navigate to the contact in the specific Directory folder to perform the desired action. Note: Depending on how your Administrator has configured the search functionality, you may need to press a Search softkey in order to execute the search function.
Page 150: Local Directory Features
Managing Calls 3. Use the navigation keys to highlight the contact you want to call. No External Sources External Sources (Optional) If the contact has multiple phone numbers defined, press the right navigation key to navigate to the numbers selection column (if no external Directory sources are configured/enabled) or Details page and use the up and down navigation keys to select the desired phone number.
Page 151 Mitel 6930 SIP Phone User Guide for respective contacts in your Local Directory, which will be played back when a call from the respective contact is incoming. Individual contact ring tone support is dependent on the phone’s directory lookup functionality. During an incoming call, the Local Directory is examined against the phone number of the incoming call.
Page 152 Managing Calls 5. Press the up navigation key to navigate to the Identity tab, and press the right navigation key to switch to the Numbers tab. 6. Under the Numbers tab, use the up and down navigation keys to navigate to the respective phone number fields (e.g.
Page 153 Mitel 6930 SIP Phone User Guide 11. Press the up navigation key to navigate to the Home Address tab, and press the right navigation key to switch to the Email tab. 12. Under the Email tab, use the up and down navigation keys to navigate to the desired fields and using the dialpad keys input the email address(es) of the respective contact.
Page 154 Managing Calls 5. Use the navigation keys to navigate through the various tabs and fields and edit any desired information using the dialpad keys. 6. Press the Save softkey to save your changes. Deleting Entries from the Local Directory (No External Directory Sources Configured/Enabled) 1.
Page 155: Downloading The Local Directory To Your Pc
Downloading the Local Directory to Your PC You can download the Local Directory to your PC through the Mitel Web UI. The phone stores the directorylist.csv file to your PC in comma-separated value (CSV) format. You can use any spreadsheet application to open the file for viewing. The file displays the following items for each Local Directory entry: •...
Page 156 Managing Calls • Work Address Zip/Postal Code • Work Address Country • Home Address Street • Home Address City • Home Address State/Province • Home Address Zip/Postal Code • Home Address Country • Email1 • Email2 • Email3 • Number of Total Phone Numbers •...
Page 157: External Directory Source Features
Mitel 6930 SIP Phone User Guide • Export local directory through WebUI on the old phone as a CSV file. • Import local directory through WebUI from the CSV file on the new phone. • Local directory is replaced by the data from the CSV file.
Page 158: Received Callers List
System Administrator for more information regarding your specific Received Callers List. The Received Callers List is a stored log of your incoming calls. The 6930 telephone stores information on up to 200 incoming calls in the Received Callers List. Your telephone logs the name/number of the caller, when they last called, and if the call was answered or missed.
Page 159 Mitel 6930 SIP Phone User Guide On the 6930, you access the Received Callers List by the key. Received Callers List Key The following table identifies and describes the various icons displayed in the Received Callers List. Icon Description Indicates an incoming call.
Page 160: Accessing And Using The Received Callers List
Managing Calls Accessing and Using the Received Callers List 1. Press the key. 2. With Received highlighted press the right navigation key to move to entry column. 3. Use the up and down navigation keys to scroll through the entries in the Received Callers List. 4.
Page 161: Deleting Entries From The Received Callers List
Mitel 6930 SIP Phone User Guide 5. Press the Edit softkey. 6. Using the dialpad keys, edit the name and/or number. Note: To move the cursor one digit/character to the right, press the 4 navigation key. To erase one digit/character to the left of the cursor, press the Backspace softkey.
Page 162: Copying Entries To The Local Directory
Managing Calls 3. Use the up and down navigation keys to scroll through the entries in the Received Callers List. 4. Press the Delete softkey. 5. Press the Delete softkey again to erase the entry. Copying Entries to the Local Directory 1.
Page 163: Missed Calls Indicator
Downloading the Received Callers List to Your PC You can download the Received Callers List to your PC for viewing using the Mitel Web UI. When you download the Received Callers List, the phone stores the callerlist.csv file to your computer in comma-separated value (CSV) format.
Page 164: Voicemail
1. Voicemail functionality must be configured by your System Administrator. 2. Voicemail is not supported on the mobile line. When voicemail functionality is enabled, the MWI LED on the Mitel 6920 flashes red and the (Voicemail) icon displays on the status bar indicating that voicemail messages are available. You can access your voicemail service by pressing the Voicemail key.
Page 165: Dnd And Call Forward
DND and Call Forward The 6930 has a feature that allows you to configure DND and Call Forward for multiple accounts on the phone. You can set specific modes for the way you want the phone to handle DND and Call Forward.
Page 166: Dnd Configuration
On the 6930, you can set DND on the phone-side for a specific account or for all accounts on the phone. You can set three modes for DND using the Mitel Web UI at the path, Basic Settings >...
Page 167: Configuring A Dnd Key
Mitel 6930 SIP Phone User Guide Note: If you make changes to the configuration for DND through the IP phone UI, you must refresh the Mitel Web UI screen to see the changes. Configuring a DND Key The following describes the process of configuring DND on your phone. To configure a DND key, “Do Not Disturb (DND) Key”...
Page 168: Configuring Dnd Modes Using The Ip Phone Ui
1. If there is only one account configured on the phone, then the mode setting is ignored and the phone behaves as if the mode was set to Phone. 2. Using the Mitel Web UI, if you change the DND Key Mode to Phone, all accounts synchronize to the current setting of Account 1.
Page 169: Call Forward Configuration
Call Forward on the IP phone allows incoming calls to be forwarded to another destination. On the 6930, you can set Call Forward on the phone-side for a specific account or for all accounts on the phone. You can set a Call Forward mode using the Mitel Web UI at the path, Basic Settings >...
Page 170: Configuring A Call Forward Key
You can configure a specific mode (All, Busy, and/or No Answer) for each account independently or all accounts. On the 6930, you can set all accounts to All On, All Off, or copy the configuration for the account in focus to all other accounts using a CopytoAll softkey.
Page 171: Configuring Call Forward Using The Mitel Web Ui
You can configure a specific state (All, Busy, and/or No Answer) for each account independently or all accounts. On the 6930, you can set all accounts to All On, All Off, or copy the configuration for the account in focus to all other accounts using a CopytoAll softkey.
Page 172 Managing Calls 4. Click on Basic Settings > Account Configuration. The illustration above shows 2 accounts configured on the phone. Accounts must be set up by your System Administrator. 5. For each account, enable the Call Forward state by placing a check mark in one or more of the following State fields: •...
Page 173: Using Call Forward Through The Ip Phone Ui
When using the Account mode or Custom mode, you can enter a different number of rings for each account. If you use the Mitel Web UI to change the Call Forward Key Mode to Phone, all accounts synchronize to Account 1.
Page 174 Managing Calls 4. With the account in focus on Home screen, press the configured Call Fwd softkey or press , navigate to the Call Forward option and press the select button or Select softkey. The Call Forward screen displays for the account you selected. 5.
Page 175 Mitel 6930 SIP Phone User Guide Call Forward in Phone Mode 1. Press the configured Call Fwd softkey or press , navigate to the Call Forward option and press the select button or Select softkey. The Call Forward screen displays and is applicable to all accounts configured on the phone.
Page 176: Mobilelink
The Mitel 6930 SIP IP Phone supports MobileLink, a feature that provides seamless mobile integration using Bluetooth wireless technology. MobileLink highlights include the ability to: • Sync your mobile phone’s contact list and call history with your Mitel 6930 IP phone. clxxvii...
Page 177: Pairing A Mobile Phone Using Bluetooth
2. Mobile integration with the SIP desktop phones does not support any softphone client application on the mobile phones. Pairing a mobile phone using Bluetooth For instructions on how to pair your mobile phone with your Mitel 6930 SIP IP phone, see “Pairing a Bluetooth device” on page lxiii.
Page 178: Syncing Mobile Contacts
Managing Calls Syncing mobile contacts When pairing and connecting a mobile phone for the first time, the Mitel 6930 SIP IP phone automatically attempts to sync your mobile contacts to the Directory application. To manually synchronize or update your mobile contacts: 1.
Page 179: Answering An Incoming Mobile Call Using Your Mitel 6930 Sip Phone
Switching mobile phone audio from your Mitel 6930 IP phone to your mobile phone and back again is performed by a one-key-press method. Press the Push call softkey to push the mobile call audio from your Mitel 6930 IP Phone to your mobile phone.
Page 180: Mute And Hold Call
Mitel phones and can lead to unhandled states on Mitel phones. To prevent this, when a mobile phone call is active on a Mitel desktop phone, use the mute/hold call feature only on the Mitel desktop phone. When a mobile phone call is active on a mobile phone, use the mute/hold call feature only on the mobile phone.
Page 181: Hot-Desking
TUI. Enabling or Disabling the Phone Automatic Lock and Unlock on Mobile Proximity Using TUI Use the following procedure to enable or disable the proximity lock and unlock feature on the 6930 phone using the TUI.
Page 182 Enabling or Disabling the Phone Automatic Lock and Unlock on Mobile Proximity Using Mitel WebUI Use the following procedure to enable or disable the proximity lock and unlock feature on the 6930 phone using the WebUI. 1. Click on Operation > Phone Lock.
Page 183: Additional Features
This section describes additional features you can use on the 6930 phone. Display DTMF Digits A feature on the 6930 phone allows users to enable or disable DTMF (dual-tone multi-frequency) digits to display to the IP phone when using the dialpad to dial, or when dialing from a softkey or expansion module key.
Page 184: Play Call Waiting Tone
You can enable or disable the playing of a call waiting tone when a caller is on an active call and a new call comes into the phone. You can configure this feature using the Mitel Web UI. Configuring Call Waiting Tone 1.
Page 185: Configuring Stuttered Dial Tone
3. Click Save Settings to save your settings. XML Beep Support Using the Mitel Web UI, you can enable or disable a beep to be audible when the phone receives an XML application using the XML Beep Support field at the path Basic Settings > Preferences >...
Page 186: Configuring Xml Beep Support
Status Scroll Delay Using the Mitel Web UI, you can specify a scroll delay option that allows you to set the time delay, in seconds, between the scrolling of each status message on the phone. You can specify this setting in the Status Scroll Delay (seconds) field at the path Basic Settings >...
Page 187: Configuring Status Scroll Delay
Switch UI Focus to Ringing Line You can configure a feature on the 6930 that controls the behavior of the phone when it receives an incoming call when it is already in a connected call. When a call comes into the phone, and the phone is already on a connected call, the phone switches focus to the ringing line to enable the user to see who is calling them.
Page 188: Configuring Switch Focus To Ringing Line
When this feature is disabled, a ring splash is heard when the active call hangs up and there is still a call on hold. You can enable or disable this feature using the Call Hold Reminder During Active Calls parameter in the Mitel Web UI. clxxxix...
Page 189: Configuring Call Hold Reminder During Active Calls
Call Hold Reminder (on single hold) On the 6930 IP phone, you can enable or disable a feature that will start the reminder ring splash timer as soon as you put a call on hold (even when no other calls are active on the phone). When enabled, the phone initiates a reminder ring splash periodically for the single call on hold.
Page 190: Configuring Call Hold Reminder
When the incoming caller hangs up, the call waiting tone stops on the existing active call. You can enable or disable this feature in the Mitel Web UI. cxci...
Page 191: Configuring Call Waiting Tone Period
3. Click Save Settings. Preferred Line and Preferred Line Timeout The 6930 has two parameters called preferred line and preferred line timeout. If you enable the preferred line parameter on your phone, after a call ends (incoming or outgoing), the display switches back to the preferred line.
Page 192: Configuring Preferred Line And Preferred Line Timeout
Additional Features Phone Feature Preferred Line Behavior Transfer For incoming or outgoing calls, the current behavior is that the same line used to transfer the call does not change. For incoming calls, the phone switches back immediately after the call transfers. Park The phone switches back immediately after the call ends.
Page 193: Goodbye Key Cancels Incoming Calls
Goodbye Key Cancels Incoming Calls The 6930 has a feature that allows you to configure the Goodbye key to drop a second incoming call or ignore incoming calls presented to the phone when you are on an active call. The parameter is called Goodbye Key Cancels Incoming Call and is configurable through the Mitel Web UI.
Page 194: Message Waiting Indicator
Line 2. If you configure the MWI LED for all lines, the LED illuminates if a voicemail is pending on any line on the phone (lines 1 through 24). You configure the MWI using the Mitel Web UI. Configuring Message Waiting Indicator 1.
Page 195: Auto-Answer/Play Warning Tone
Mitel 6930 SIP Phone User Guide • Auto Answer • Microphone Mute • Play Warning Tone • Allow Barge In Auto-Answer/Play Warning Tone The auto-answer feature on the IP phone allows you to enable or disable automatic answering for an Intercom call. If Auto-Answer is enabled, the phone automatically answers an incoming intercom call.
Page 196: Group Rtp Paging
This feature is configurable using the Mitel Web UI only. The 6930 in the local network listens for RTP on the pre-configured multicast address. The Phone displays the Paging message to the phone’s LCD. It uses the G711 uLaw CODEC for multicast RTP.
Page 197: Shared Call Appearance (Sca) Call Bridging
Mitel 6930 SIP Phone User Guide You can enter up to 5 listening multicast addresses. If this field is blank, the paging listening capability is disabled on the phone. Notes: 1. Recipient of a paging call can set a global DND to ignore any incoming pages.
Page 198: Keys States And Led/Button Behavior
Additional Features If a phone is configured for SCA bridging and it attempts to join a call, but the account on the server does not have this functionality enabled, an error message displays to the LCD on the phone. The SCA call bridging feature is disabled by default on all phones. Your Administrator can enable/disable this feature if required.
Page 199: Sca Voicemail Indicators
Mitel 6930 SIP Phone User Guide Softkeys Softkey Image for Softkey LED Softkey Image for Softkey LED State Local for Local Remote for Remote Idle Seized Solid Red Solid Red Progressing Solid Red Solid Red (outgoing call) Alerting Flashing Red...
Page 200: Star Codes
All of the main call handling and extension management features using star codes can be set on your phone by your Administrator. Contact your System Administrator for more information. If these have not been set up, you can dial any star code commands on the 6930 phone the same way you would on a regular telephone.
Page 201: Model M695 Expansion Module
Mitel 6930 SIP Phone User Guide Model M695 Expansion Module The 6930 SIP IP phone offers two optional expansion modules that attach to the right side of the phone to provide additional programmable keys. M695 Expansion Module The M695 provides three pages of 28 softkeys (for a total of 84 programmable softkeys), with each softkey providing an LED and graphical UI for call status indication.
Page 202: Using The Expansion Modules
Model M695 Expansion Module You can configure the keys using the Mitel Web UI at the path, Operation > Expansion Module <N> when an Expansion Module is attached to the 6930 IP phone. Note: For more information about configuring the expansion module keys with these functions, see the “Configuring Softkeys”...
Page 203: Troubleshooting Solutions
Why can’t I get a dial tone? Check for any loose connections and that the phone has been installed properly. For installation instructions, please refer to the Installation and Setup section in the Mitel 6930 Installation Guide. Why doesn’t my phone ring? Check the ring volume on your phone.
Page 204: How Do I Change My User Password
Troubleshooting Solutions How do I change my user password? You can change the user password from the IP phone UI or the Mitel Web UI. See “Password”on page lvii “Configuring Lock Settings Using the Mitel Web UI”on page lix for more information.
Page 205: Appendix A - Time Zone Codes
Mitel 6930 SIP Phone User Guide APPENDIX A - TIME ZONE CODES The following table identifies the time zone name and time zone code to use on the IP phone. Time Zone Name/Time Zone Code Table TIME ZONE NAME TIME ZONE CODE...
Page 206 Appendix A - Time Zone Codes Time Zone Name/Time Zone Code Table TIME ZONE NAME TIME ZONE CODE BA-Sarajevo BB-Barbados BE-Brussels BG-Sofia BM-Bermuda BO-La Paz BR-Noronha BR-Belem BR-Fortaleza BR-Recife BR-Araguaina BR-Maceio BR-Sao Paulo BR-Cuiaba BR-Porto Velho BR-Boa Vista BR-Manaus BR-Eirunepe BR-Rio Branco BS-Nassau BY-Minsk...
Page 207 Mitel 6930 SIP Phone User Guide Time Zone Name/Time Zone Code Table TIME ZONE NAME TIME ZONE CODE DE-Berlin DK-Copenhagen DM-Dominica DO-Santo Domingo EE-Tallinn ES-Madrid ES-Canary FI-Helsinki FJ-Fiji FK-Stanley FO-Faeroe FR-Paris GB-London GB-Belfast GD-Grenada GE-Tbilisi GF-Cayenne GI-Gibraltar GP-Guadeloupe GR-Athens GS-South Georgia...
Page 208 Appendix A - Time Zone Codes Time Zone Name/Time Zone Code Table TIME ZONE NAME TIME ZONE CODE MC-Monaco MD-Chisinau MK-Skopje MQ-Martinique MS-Montserrat MT-Malta MU-Mauritius MX-Mexico City MX-Cancun MX-Merida MX-Monterrey MX-Mazatlan MX-Chihuahua MX-Hermosillo MX-Tijuana NI-Managua NL-Amsterdam NO-Oslo NR-Nauru NU-Niue NZ-Auckland NZ-Chatham OM-Muscat PA-Panama...
Page 209 Mitel 6930 SIP Phone User Guide Time Zone Name/Time Zone Code Table TIME ZONE NAME TIME ZONE CODE RO-Bucharest RU-Kaliningrad RU-Moscow RU-Samara RU-Yekaterinburg RU-Omsk RU-Novosibirsk RU-Krasnoyarsk RU-Irkutsk RU-Yakutsk RU-Vladivostok RU-Sakhalin RU-Magadan RU-Kamchatka RU-Anadyr SE-Stockholm SG-Singapore SI-Ljubljana SK-Bratislava SM-San Marino SR-Paramaribo...
Page 210: Limited Warranty
After warranty service Mitel offers ongoing repair and support for this product. This service provides repair or replacement of your Mitel product, at Mitel's option, for a fixed charge. You are responsible for all shipping charges. For further information and shipping instructions: •...

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