Do you have a question about the QUIETCOMFORT 35 II and is the answer not in the manual?
Questions and answers
Carl Finch
February 12, 2025
Only getting sound through the right hand earpiece of a QC35 II.
1 comments:
Mr. Anderson
February 12, 2025
There could be several reasons why sound is only coming through the right earpiece of the Bose QuietComfort 35 II headphones:
1. Audio Cable Issue – If using a wired connection, ensure the audio cable is fully inserted into both the headphones and the audio device. 2. Bluetooth Connection Issue – Try disconnecting and reconnecting the Bluetooth connection or pairing the headphones with another device. 3. Balance Settings – Check the audio balance settings on the connected device to ensure it is not set to play sound only in one ear. 4. Dirt or Debris – Clean the headphone jack and earcup openings to remove any dirt that may be blocking sound. 5. Battery or Power Issue – Ensure the headphones are powered on and fully charged. 6. Hardware Malfunction – If none of the above solutions work, the left earcup speaker might be faulty, and contacting Bose customer service for support or a replacement may be necessary.
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Owner’s Guide Brugervejledning Bedienungsanleitung Gebruikershandleiding Guía del usuario Käyttöohje Notice d’utilisation Manuale di istruzioni Kezelési útmutató Brukerveiledning Podręcznik użytkownika Bruksanvisning QUIETCOMFORT 35 II ® NOISE CANCELLING...
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• Do NOT use the headphones if they emit any loud unusual noise. If this happens, turn the headphones off and contact Bose customer service. • Remove headphones immediately if you experience a warming sensation or loss of audio.
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• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. • Consult the dealer or an experienced radio/TV technician for help. Changes or modifications not expressly approved by Bose Corporation could void the user’s authority to operate this equipment.
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Taiwan Importer: Bose Taiwan Branch, 9F-A1, No.10, Section 3, Minsheng East Road, Taipei City 104, Taiwan Phone Number: 886 2 2514 7676 Mexico Importer: Bose de México, S. de R.L. de C.V. , Paseo de las Palmas 405-204, Lomas de Chapultepec, 11000 México, D.F. Phone Number: +5255 (5202) 3545 Charging temperature range: 32°...
C O N T E N T S Bose Connect App ® What can I do with the Bose Connect app? ............What’s in the Carton Contents ..........................9 Headphone Controls Power on ..........................11 Power off ..........................12 Headphone functions ....................... 13 Media playback and volume functions ..............
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Voice prompts ........................22 Pre-installed languages ....................22 Change the language ....................... 22 Disable voice prompts ..................... 22 Bluetooth Connections Connect your mobile device using the Bose Connect app ® (recommended) ......................... 23 Choose an alternative connection method ............. 24 Connect using the Bluetooth menu on your mobile device .....
B O S E ® C O N N E C T A P P Download the Bose Connect app to keep your software up-to-date, personalize your headphone settings, easily manage Bluetooth connections and access new features. What can I do with the Bose Connect app? •...
W H AT ’ S I N T H E C A R T O N Contents Confirm that the following parts are included: Bose® QuietComfort® 35 wireless headphones II Carry case USB cable 3.5 mm audio cable Note: If any part of your product is damaged, do not use it. Contact your authorized Bose dealer or Bose customer service.
H E A D P H O N E C O N T R O L S Volume up button Action button Power/Bluetooth switch Volume down Multi-function button button 1 0 - E N G L I S H...
H E A D P H O N E C O N T R O L S Power on Slide the Power/Bluetooth switch to the right . A voice prompt announces the battery level and the battery indicator glows according to the current charge level.
H E A D P H O N E C O N T R O L S Power off Slide the Power/Bluetooth switch to the left. Note: When the headphones are powered off, noise cancellation is disabled. 1 2 - E N G L I S H...
H E A D P H O N E C O N T R O L S Headphone functions The headphone controls are located on the back of the right earcup. Media playback and volume functions Volume up Multi-function button Volume down Function What to do...
H E A D P H O N E C O N T R O L S Call functions The Multi-function button and microphone are located on the back of the right earcup. Microphone Multi-function button Function What to do Answer a call Press End a call...
H E A D P H O N E C O N T R O L S Action button functions The Action button is a programmable button that allows you to quickly and easily access your Google Assistant or noise cancellation. The Action button is located on the back of the left earcup.
T H E G O O G L E A S S I S TA N T Your headphones have the Google Assistant built in. You can quickly enjoy entertainment, stay connected, get information, and manage your day – all without glancing at your phone. For more information on what your Google Assistant can do, visit: assistant.google.com/platforms/headphones Note: The Google Assistant isn’t available in all languages and countries.
T H E G O O G L E A S S I S TA N T Set the Action button to your Google Assistant 1. Connect your headphones to your mobile device 2. Set up your Google Assistant using your mobile device: •...
® set the Action button to noise cancellation. Set the Action button to noise cancellation In the Bose Connect app, tap the gear icon to access Action Button settings. Change the noise cancelling setting Press and release the Action button.
A LT E R N AT I V E V O I C E C O N T R O L You can use the Multi-function button on your headphones to access the Google Assistant or the native voice control on your mobile device. Note: You can’t access voice control while on a call.
B AT T E R Y C H A R G I N G Charge the headphones 1. Plug the small end of the USB cable into the micro-USB connector on the right earcup. 2. Plug the other end into a USB wall charger or computer that is powered on. Note: While charging, the battery indicator blinks amber.
Blinking red Need to charge Solid red Charging error - contact Bose customer service Note: If connected to an iOS device, the device displays the headphone battery level near the upper right corner of the screen and in the notification center.
You can customize voice prompts using the buttons on your headphones. Tip: You can also easily manage voice prompt settings using the Bose® Connect app. Pre-installed languages The following languages are pre-installed on your headphones: •...
Connect app (recommended) ® 1. Power on the headphones (see page 11). 2. Download the Bose Connect app and follow the on-screen connection instructions. Once connected, you hear “Connected to <device name>,” and the Bluetooth indicator glows solid white. E N G L I S H - 2 3...
B L U E T O O T H C O N N E C T I O N S Choose an alternative connection method You can connect your mobile device with your headphones using Bluetooth wireless technology or Near Field Communication (NFC). Connect using the Bluetooth menu on your mobile device 1.
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B L U E T O O T H C O N N E C T I O N S 2. On your device, enable the Bluetooth feature. Tip: The Bluetooth feature is usually found in the Settings menu. 3. Select your headphones from the device list. Once connected, you hear “Connected to <device name>,”...
B L U E T O O T H C O N N E C T I O N S Connect using NFC on your mobile device What is NFC? NFC enables a Bluetooth connection by simply tapping two devices together. Refer to your device owner’s guide to see if your model supports NFC.
Disconnect a mobile device Disable the Bluetooth feature on your device. Tip: You can also disconnect your mobile device using the Bose® Connect app. Reconnect a mobile device When powered on, the headphones try to reconnect with the two most recently-connected devices.
You can store up to eight connected devices in the headphone pairing list, and your headphones can be actively connected to two devices at a time. To connect another device, download the Bose Connect app (see page 23) or use the Bluetooth menu on your mobile device (see page 24).
M U LT I P L E B L U E T O O T H C O N N E C T I O N S Reconnect a previously connected device 1. Slide the Power/Bluetooth switch to the right and release to hear which device is connected.
C A R E A N D M A I N T E N A N C E Store your headphones The earcups rotate for easy, convenient storage. Place the headphones flat into the case. 1. Rotate both earcups inward so they lay flat. Right earcup Left earcup 2.
• Wipe the outside surfaces with a soft, dry cloth. • Don’t allow moisture to get inside the earcups or the audio input connector. Replacement parts and accessories Replacement parts and accessories can be ordered through Bose customer service. Visit: global.Bose.com/QC35ii Limited warranty Your QuietComfort®...
C A R E A N D M A I N T E N A N C E Serial number location The serial number is located beneath the right scrim in the back of the earcup. The scrim is the inner screen which covers and protects the components inside the earcup.
• On your mobile device: - Disable the Bluetooth feature and then re-enable. - Delete your Bose® QuietComfort® wireless headphones II from the Bluetooth list on your device. Connect again. • Move your mobile device closer to the headphones and away from any interference or obstructions.
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• Make sure your headphones are powered on. not change the noise • Make sure the Action button is set to noise cancellation. cancelling setting • Use the Bose® Connect app to change the noise cancelling setting. 3 4 - E N G L I S H...
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T R O U B L E S H O O T I N G E N G L I S H - 3 5...
Need help?
Do you have a question about the QUIETCOMFORT 35 II and is the answer not in the manual?
Questions and answers
Only getting sound through the right hand earpiece of a QC35 II.
There could be several reasons why sound is only coming through the right earpiece of the Bose QuietComfort 35 II headphones:
1. Audio Cable Issue – If using a wired connection, ensure the audio cable is fully inserted into both the headphones and the audio device.
2. Bluetooth Connection Issue – Try disconnecting and reconnecting the Bluetooth connection or pairing the headphones with another device.
3. Balance Settings – Check the audio balance settings on the connected device to ensure it is not set to play sound only in one ear.
4. Dirt or Debris – Clean the headphone jack and earcup openings to remove any dirt that may be blocking sound.
5. Battery or Power Issue – Ensure the headphones are powered on and fully charged.
6. Hardware Malfunction – If none of the above solutions work, the left earcup speaker might be faulty, and contacting Bose customer service for support or a replacement may be necessary.
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