Troubleshooting - FoodSaver FM3900 Series Owner's Manual

Troubleshooting

Problem Solution
• Unit is overheated. Always allow 20 seconds between seals.
Under heavy usage, appliance will shut off automatically and
Red Light will flash. Wait for 20 min. for unit to cool off.
• Always wait 20 seconds between seals.
• Latch has been left in On position: Gaskets may be compressed.
Turn Latch to Open or Store position and allow 10 to 20
Red Seal LED
minutes for Gaskets to expand.
flashing
• Vacuum pump running more than 120 seconds. Under heavy
usage, appliance will shut off automatically and Red Light will
flash. See next section Vacuum Pump is running, but bag is
not evacuating.
• If Latch was left in On position for 5 minutes and not being
used reminding user to turn Latch to Open or Store position.
• If making a bag from a roll, make sure one end of bag is sealed.
See How to Make a Bag from a FoodSaver
• Adjust the bag and try again. Make sure the open end of the
bag is down inside the Vacuum Channel.
• Check for wrinkles in bag along Sealing Strip. To prevent
wrinkles in the seal, gently stretch bag flat while inserting bag
into Vacuum Channel.
Vacuum Pump
is running,
• Open unit
but bag
properly and there are no foreign objects, dirt or
is not
debris on the Upper or Lower Gasket (See Care
evacuating
and Cleaning on pg 10).
• Latch has been left in On position: Gaskets may be compressed.
Turn Latch to Open or Store position and allow 10 to 20
minutes for Gaskets to expand.
• Make sure the lid is latched down all the way. If the Latch
does not catch the lid and bring it down, there will be a leak
between the Gaskets.
• Take out the gasket, clean it and re-insert the Gasket into the
Gasket is
Vacuum Channel (See Care and Cleaning on pg 10).
loose or
• If Gasket has minor damage remove, flip over and reinstall.
has a tear
• Call 877-777-8042 or visit website for replacement.
• Too much liquid in bag, freeze before vacuuming.
• Check for food debris around seal area. If present, take out
Bag is not
the gasket, clean it and re-insert the Gasket into the Vacuum
sealing
Channel (See Care and Cleaning on pg 10).
properly
• Bag has wrinkles: To prevent wrinkles in the seal, gently stretch
bag flat while inserting bag into Vacuum Channel.
www.FoodSaver.com
18
Vacuum Sealing Roll.
®
and make sure Gaskets are inserted
Problem Solution
• Make sure unit is plugged in.
No lights on the • Make sure wall outlet is functional.
control panel
• Make sure lid is all the way down, and the Latch is in the On
position.
• Make sure unit is plugged in.
Nothing happens
when Latch is
• Make sure wall outlet is functional.
closed and Button
• Open Latch, make sure lid is all the way down, re-latch lid.
is pressed
• Make sure there is enough bag material to reach center of drip
tray. Always allow three inches (7.62 cm) extra space to allow
Cannot
the bag to seal tightly around food contents.
insert bag into
• Gently stretch bag flat while inserting. Insert bag curl down
machine
into Vacuum Channel.
• Examine the seal. A wrinkle along the seal may cause air to
re-enter the bag. To prevent wrinkles in the seal, gently stretch
bag flat while inserting bag into Vacuum Channel.
• Sometimes moisture or food material (such as juices, grease,
crumbs, powders, etc.) along seal prevents bag from sealing
Air was removed
properly. Cut bag open, wipe top inside of bag and re-seal.
from the bag,
• Sharp food items may have punctured bag. Use a new bag if
but now air has
there is a hole. Cover sharp food items with a soft cushioning
re-entered
material, such as a paper towel, and re-seal.
• Fermentation or the release of natural gases from inside the
foods may have occurred. When this happens, food may have
begun to spoil and should be discarded.
• Faulty bag. Bag could be punctured. Try another bag.
• Sealing Strip may have become too hot. Always wait at least 20
seconds for appliance to cool down before you vacuum seal
another item.
Bag melts
• Use FoodSaver
are specially designed for FoodSaver
• The lid of the container must be correctly placed on and
aligned to the container.
• Make sure you press the Accessory Button.
Container does • Make sure lid is closed securely on all 4 sides.
not vacuum
• Make sure rubber gasket on inside of lid is free from
food residues.
• Examine rim of container for cracks or scratches. Make sure
container valve is clean.
• Call Consumer Services at 1-877-777-8042.
If you need
• For additional tips and answers to frequently asked questions,
further
go to www.foodsaver.com and click the "Service & Support"
assistance:
tab.
Customer Service: 1-877-777-8042
brand bags. Our FoodSaver Bags and Rolls
® ®
units.
®
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