Advertisement
7 Sharing and communication
Photo streaming
To stream photos, enter your Huawei ID on your phone to log in
to the Cloud Drive
and then log in to your M310. You can
then use your TV to browse photos stored in Cloud Drive.
If your phone is embedded with Cloud+ Photos, you can
directly stream photos from your phone to the M310.
Video calls
Before you start a video call, connect a voice input accessory,
such as a Bluetooth headset, to your M310's multi-functional
audio port and a USB camera to your M310's USB port. Dial a
contact's Huawei ID on the M310 to start a video call.
The Logitech C270 camera is recommended for video
calls. To set up a video call between a phone and your
M310, install the TT Call application on that phone.
Folder sharing
You can share folders on your computer with your M310 via Samba.
14
8 FAQs
I connected my TV to the M310, but nothing is displayed. What
can I do?
Make sure your M310 is properly connected to the power
supply and TV. Check that the HDMI port on the TV is working,
and that the TV is in HDMI input. If the problem persists,
your M310 may be in sleep mode or the HDMI cable may be
damaged. Either wake up your M310 by pressing the power
button on the remote control, or replace the HDMI cable.
I connected my M310 to my TV, but the image is not displayed
properly. I am experiencing issues, such as incorrect video
ratio, color distortion, or color bars. What can I do?
Make sure the M310 is securely connected to the HDMI port on
your TV. Then go to Settings > HD display setting to change
the parameters.
After I connected the M310 to my TV, the image is displaying
properly but I cannot hear any sounds. What can I do?
Check that your TV and M310 are not muted and the volume
has not been turned down too low.
15
I cannot pair a Bluetooth device with my M310. What can I do?
Wi-Fi may be interfering with your Bluetooth connection. Turn it
off and try again. If the problem persists, the Bluetooth device
may not be compatible with your M310. Verify this by checking
whether other Bluetooth devices (for example, your Bluetooth
remote control) can work with your M310.
What can I do if the remote control is not responsive?
Check that the batteries have sufficient power and are installed
correctly. Stay within 8 meters of the M310. If the problem
persists, see the answer below.
I replaced the remote control but the new one does not work.
What can I do?
Restart the M310. After the M310's home screen is displayed,
press and hold the volume up and OK buttons simultaneously
for 5 to 10 seconds. Then wait for 15 seconds. If the problem
persists, restart your M310 and try again.
I cannot install the partner app. What can I do?
Uninstall partner app and completely remove its content.
Download the application and install it again.
16
I cannot watch TV programs via the STB. What can I do?
Make sure all cables are correctly connected and your M310
has switched to STB input. If the problem persists, disconnect
the M310 from the power supply and restart it.
When I launch the MediaQ Remote application on my phone, a
message is displayed indicating that my M310 is not connected
to any network. What can I do?
The wireless network's password may have been changed.
Follow the onscreen instructions on your phone to enter the
correct password and connect your M310 to the wireless
router's network.
I have connected my M310 to my wireless router's network but
I cannot access the Internet. What can I do?
Make sure your wireless router is working properly and is
connected to the Internet. If so, disconnect the M310 from the
power supply and restart it.
How do I improve my M310's wireless reception?
• Make sure that the TV is not blocking the M310.
• Keep your M310 away from sources of interference, such as
microwaves, electromagnetic ovens, and similar devices.
17
• Place the M310 near the wireless router.
• Use a device, such as a Wi-Fi repeater, to expand the
coverage area.
How do I check the details of the files on all the sharing devices?
Go to your M310's file manager.
How do I connect the M310 to a computer monitor?
You need an HDMI to VGA or HDMI to DVI cable.
My M310 cannot identify a USB hard disk. What can I do?
Your portable hard disk may not have sufficient power. Connect
the portable hard disk to the USB Y cable's extended port or
use another external power supply.
My M310 cannot detect a USB flash drive or microSD card
connected to it. What can I do?
Reconnect the USB flash drive or microSD card to your M310.
If the problem persists, disconnect the M310 from the power
supply and restart it.
How do I reset my M310?
Go to Settings > ADVANCED > ADVANCED > User Settings,
and touch Factory data reset.
18
Advertisement
