Yealink SIP-T40P User Manual
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Yealink SIP-T40P User Manual

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  • Page 2 Copyright © 2015 YEALINK NETWORK TECHNOLOGY CO., LTD Copyright © 2015 Yealink Network Technology CO., LTD. All rights reserved. No parts of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical, phot ocopying, recording, or otherwise, for any purpose, without the express writ ten permission of Yealink Network Technology CO., LTD.
  • Page 3 Do not dispose of WEEE as unsorted municipal waste and have to collect such WEEE separately. We are striving to improve our documentation quality and we appreciate your feedback. Email your opinions and comments to DocsFeedback@yealink.com.
  • Page 4 Yealink SIP-T40P IP phone firmware contains third-party software under the GNU General Public License (GPL). Yealink uses software under the specific terms of the GPL. Please refer to the GPL for the exact terms and conditions of the license. The original GPL license, source code of components licensed under GPL and used in Yealink products can be downloaded online: http://www.yealink.com/GPLOpenSource.aspx?BaseInfoCateId=293&NewsCateId=293&CateId=293.
  • Page 5 About This Guide Thank you for choosing the SIP-T40P IP phone, exquisitely designed to provide business telephony features, such as Call Hold, Call Transfer, Busy Lamp Field, Multicast Paging and Conference over an IP network. This guide provides everything you need to quickly use your new phone. First, verify with your system administrator that the IP network is ready for phone configuration.
  • Page 6 User Guide for the SIP-T40P IP Phone...

  • Page 7: Table Of Contents

    Table of Contents About This Guide ..............v In This Guide ........................ v Table of Contents.............. vii Overview ................1 Hardware Component Instructions ................1 Icon Instructions ......................3 LED Instructions ......................5 User Interfaces ......................7 Phone User Interface ....................7 Web User Interface....................

  • Page 8: Table Of Contents

    User Guide for the SIP-T40P IP Phone Contact Management ....................31 Directory ......................... 32 Local Directory......................33 Blacklist........................43 Remote Phone Book....................44 Call History Management ..................47 System Customiza tions ....................49 Logo Customiza tion ....................49 Headset Use......................49 DSS Keys.........................

  • Page 9: Table Of Contents

    Table of Contents Call Recording ......................109 Hot Desking ......................111 Intercom........................112 Outgoing Intercom Calls ..................112 Incoming Intercom Calls ..................113 Using Intercom.......................115 Multicast Paging .......................115 Sending RTP Stream ....................115 Receiving RTP Stream ....................118 Using Multicast Paging ..................119 Music on Hold ......................120 Automatic Call Distribution (ACD) ................121 Shared Call Appearance (SCA) ................123 Configuring SCA Feature on the IP Phone .............123 Using SCA Feature on the IP Phone ...............130...
  • Page 10 User Guide for the SIP-T40P IP Phone...

  • Page 11: Overview

     LED Instructions  User Interfaces  Documentations  If you require additional information or assistance with your new phone, contact your system administrator. The main hardware components of the SIP-T40P IP phone are the LCD screen and the keypad.
  • Page 12 User Guide for the SIP-T40P IP Phone Hardware component instructions of the SIP-T40P IP phone are: It e m De s cript ion Shows information about calls, messages, soft keys, time, date and other relevant data: • Call information—caller ID, call duration •...
  • Page 13 Overview Icons appearing on the LCD screen are described in the following table: Icon De s cript ion Network is unavailable The private line registers successfully Register failed Registering The shared/bridged line registers successfully Hands-free speakerphone mode Handset mode Headset mode Multi-lingual lowercase letters input mode Multi-lingual uppercase letters input mode Alphanumeric input mode...
  • Page 14 User Guide for the SIP-T40P IP Phone Icon De s cript ion Call Hold Ringer volume is 0 Phone Lock Call Mute Received Calls Placed Calls Missed Calls Recording box is full A call cannot be recorded Recording starts successfully...
  • Page 15 Overview P ower Indicator LED L ED St at us De s cript ion Solid red The phone is initializing. Fast flashing red (300ms) The phone is ringing. Slow flashing red (1s) The phone receives a voice mail or text message. The phone is powered off.
  • Page 16 User Guide for the SIP-T40P IP Phone L ine key LED (associated with a shared line) The local SCA phone indicates the phone is involved in an SCA call, while the monitoring SCA phone indicates the phone is not involved in the SCA call.

  • Page 17: User Interfaces

    Overview Two ways to customize configurations of your SIP-T40P IP phone: The user interface on the IP phone.  The user interface in a web browser on your PC.  The hardware components keypad and LCD screen constitute the phone user interface, which allows the user to execute all call operation tasks and basic configuration changes directly on the phone.
  • Page 18 User Guide for the SIP-T40P IP Phone O pt ions P hone User Interface We b User Interf ace --Contrast √ --Language √ --Time & Date √ --Administrator Password √ --Key as Send √ --Phone Lock √ --Ring Tones √...

  • Page 19: Documentations

    Not e The table above lists most of the feature options. Please refer to the relevant sections for more information. The following table shows documentations available for the SIP-T40P IP phone. Name Cont e nt s W he re f ound...
  • Page 20 User Guide for the SIP-T40P IP Phone...

  • Page 21: Getting Started

     Basic Network Settings  Registration  Idle Screen  If you require additional information or assistance with your new phone, contact your system administrator. The following components are included in your SIP-T40P IP phone package: SIP-T40P IP Phone ...

  • Page 22: Optional Accessories

    Et hernet Cable  Q uick Start Guide  Check the list before installation. If you find anything missing, contact your system administrator. The following items are optional accessories for your SIP-T40P IP phone. You need to purchase them separately if required.
  • Page 23 Getting Started Power Adapter  He adset  Wall Mount Bracket  If your phone is already installed, proceed to Phone Initialization on page 16. This section introduces how to install the phone: 1) Attach the stand 2) Connect the handset and optional headset 3) Connect the network and power...
  • Page 24 Not e You can also mount the phone to a wall. For more information on how to attach the wall mount bracket, refer to Yealink Wall Mount Quick Installation Guide for Yealink IP Phones. Connect the handset and optional headset Connect the network and power You have two options for power and network connections.

  • Page 25: Power Over Ethernet

    Power over Ethernet With the included or a regular Ethernet cable, the SIP-T40P IP phone can be powered from a PoE-compliant switch or hub. To connect the PoE for...

  • Page 26: Phone Initialization

    User Guide for the SIP-T40P IP Phone After your phone is powered on, the system boots up and performs the following steps: A utomatic Phone Initialization The phone finishes the initialization by loading the saved configuration. The LCD screen displays “Welcome Initializing…please wait” during this process.
  • Page 27 Getting Started Enter the user name (admin) and password (admin) in the login page. Click Conf irm to login. The phone status is displayed on the first page of the web user interface. If your phone cannot contact a DHCP server for any reason, you need to configure network settings manually.
  • Page 28 User Guide for the SIP-T40P IP Phone Press to select IP v4, IPv6 or IP v4 & IPv6 from the IP Mode field. Press the Save soft key to accept the change or the Back soft key to cancel. You can configure a static IPv4 address for the IP phone. Before configuring it, make sure that the IP mode is configured as IP v 4 or IP v4 &...
  • Page 29 The SIP-T40P IP phone supports up to 3 accounts. If your phone is not registered, you may have to register it.

  • Page 30: Idle Screen

    User Guide for the SIP-T40P IP Phone If the phone has successfully started up, the idle LCD screen will be displayed as below. The idle screen displays the label of current account, time and date, and four soft keys.

  • Page 31: Customizing Your Phone

    Customizing Your Phone You can customize your SIP-T40P IP phone by personally configuring certain settings, for example, contrast, language and time & date. You can add contacts to the phone’s local directory manually or from call history. You can also personalize different ring tones for different callers.

  • Page 32: Contrast

    User Guide for the SIP-T40P IP Phone Press , or the Switch soft key to select the desired type from the Backlight Time field. Press the Save soft key to accept the change or the Back soft key to cancel.

  • Page 33: Time & Date

    Customizing Your Phone Press to select the desired language. Press the Save soft key to accept the change. Text displayed on the phone user interface will change to the selected language. To change the language for the web user interface: Click on Se t tings->Preference.
  • Page 34 User Guide for the SIP-T40P IP Phone The default time zone is "+8". Enter the domain name or IP address of SNTP server in the NTP Server1 and NTP Se rver2 fields respectively. Press , or the Switch soft key to select the desired value from the Day light Saving field.

  • Page 35: Administrator Password

    Customizing Your Phone Press , or the Switch soft key to select the desired time format (1 2 Hour or 2 4 Hour) from the Time Format field. Press , or the Switch soft key to select the desired date format from the Date Format field.

  • Page 36: Phone Lock

    User Guide for the SIP-T40P IP Phone Enter the current password in the Current PWD field. Enter the new password in the Ne w PWD field. Re-enter the new password in the Confirm PWD field. Press the Save soft key to accept the change or the Back soft key to cancel.
  • Page 37 Customizing Your Phone Redial, Mute, OK, X, navigation key and soft keys until unlocked. All Keys: All keys are locked except the Volume key, digit keys, * key, # key and speakerphone key. You are only allowed to dial emergency numbers, reject incoming calls by pressing the X key or the Re ject soft key, answer incoming calls by lifting the handset, pressing the Speakerphone key, the HEADSET key, the OK key, or...
  • Page 38 User Guide for the SIP-T40P IP Phone the icon To unlock the phone, you must know the phone unlock PIN. The default phone unlock PIN is “123”. To change the phone unlock PIN via phone user interface: Press Me nu->Settings->Basic Settings->Change PIN.

  • Page 39: Volume

    Customizing Your Phone To deactivate the phone lock via phone user interface: Press Me nu->Settings->Advanced Settings (default password: admin) ->P hone L ock. Press , or the Switch soft key to select Dis abled from L ock Enable field. Press the Save soft key to accept the change. Phone lock is configurable via web user interface at the path F e atures->Phone Lock.

  • Page 40: Ring Tones

    User Guide for the SIP-T40P IP Phone To adjust the volume when the phone is during a call: Press to adjust the volume of currently engaged audio device (handset, speakerphone or headset). Ring tones are used to indicate incoming calls. You can select different ring tones to distinguish different accounts registered on your phone, or to distinguish your phone from your neighbor’s.
  • Page 41 Customizing Your Phone If Common is selected, this account will use the ring tone selected for the phone . Press the Save soft key to accept the change or the Back soft key to cancel. A ring tone for the account is configurable via web user interface at the path A ccount->Basic->Ring Type.

  • Page 42: Directory

    User Guide for the SIP-T40P IP Phone Remote Phone Book  Directory provides easy access to frequently used lists. The lists may contain Local Directory, History, Remote Phone Book and LDAP . To configure the directory via web user interface: Click on Directory->Setting.

  • Page 43: Local Directory

    Customizing Your Phone The LCD screen displays the enabled list(s) in the directory If there is only one list in the , press the Dir soft key to enter this list directly. directory Not e If the remote phone book and LDAP are not configured in advance, you cannot see remote phone book and LDAP lists on the phone user interface.
  • Page 44 User Guide for the SIP-T40P IP Phone If Auto is selected, this group will use the ring tone according to the priority: Contact ring tone (refer to Adding Contacts) >Account ring tone (refer to Ring Tones) >Phone ring tone (refer to Ring Tones).
  • Page 45 Customizing Your Phone Press to scroll through the group information and then edit. Press the Save soft key to accept change or the Back soft key to cancel. To delete a group from the local directory: Press the Dir soft key. The IP phone enters the local directory directly as there is only Local Directory enabled in the directory by default.

  • Page 46: Adding Contacts Manually

    User Guide for the SIP-T40P IP Phone From call history  From a remote phone book  Adding Contacts Manually To add a contact to the local directory manually: Press the Dir soft key. The IP phone enters the local directory directly as there is only Local Directory enabled in the directory by default.
  • Page 47 Customizing Your Phone Not e If the contact has existed in the directory, the LCD screen will prompt “Contact name existed!”. Adding Contacts from Call History To add a contact to the local directory from the call history: Press the History soft key. Press to highlight the desired entry.
  • Page 48 User Guide for the SIP-T40P IP Phone The IP phone enters the local directory directly as there is only Local Directory enabled in the directory by default. If Local Directory is removed from the (refer to Directory on page 32), press directory Me nu->Directory->Local Directory to enter the local directory.
  • Page 49 Customizing Your Phone Press to highlight the desired contact. Press the O ption soft key, and then select De lete. The LCD screen prompts the following warning: Press the O K soft key to confirm the deletion or the Cancel soft key to cancel. You can also delete all contacts by pressing the O ption soft key, and then select De lete All.
  • Page 50 User Guide for the SIP-T40P IP Phone To s earch for a contact in the local directory: Press the Dir soft key. The IP phone enters the local directory directly as there is only Local Directory enabled in the directory by default.
  • Page 51 Customizing Your Phone The LCD screen will display search results in the adjusted order. Click Conf irm to accept the change. Not e Search source list in dialing is configurable via web user interface only. To s earch for a contact in the enabled search source lists: Pick up the handset, press the speakerphone or press the line key.
  • Page 52 User Guide for the SIP-T40P IP Phone Click Browse to locate a contact list file (the file format must be *.xml) from your local system. Click Import XML to import the contact list. The web user interface prompts “The original contact will be covered, continue?”.

  • Page 53: Blacklist

    Customizing Your Phone At least one item should be selected to be imported into the local directory. Click Import to complete importing the contact list. To e xport a contact list v ia web user interface: Click on Directory->Local Directory. Click Ex port XML (or Ex port CSV).

  • Page 54: Remote Phone Book

    User Guide for the SIP-T40P IP Phone Press , or the Switch soft key to select the desired account from the A ccount field. If A ut o is selected, the phone will use the default account when placing calls to the contact from the blacklist directory.
  • Page 55 Customizing Your Phone To configure an access URL for a remote phone book via web user interface: Click on Directory->Remote Phone Book. Enter the access URL in the Re mote URL field. Enter the name in the Display Name field. Click Conf irm to accept the change.
  • Page 56 User Guide for the SIP-T40P IP Phone Select the desired remote group, and then press the Enter soft key to load the remote phone book. Press the Se arch soft key. Press the A bc soft key to change the input mode. And then enter a few continuous characters of the contact name or continuous numbers of the contact number using the keypad.
  • Page 57 The default value is 21600 seconds. Click Conf irm to accept the change. The SIP-T40P IP phone maintains call history lists of Placed calls, Received calls, Missed calls and Forwarded calls. Each call history list supports up to 100 entries. You can view call history, place a call, add a contact or delete an entry from the call history list.
  • Page 58 User Guide for the SIP-T40P IP Phone The detailed information of the entry appears on the LCD screen. To place a call f rom the call history list: Press the History soft key. Press to switch between A ll Calls, Missed Calls, P laced Calls, Received Calls and F orwarded Calls.

  • Page 59: Logo Customiza Tion

    Customizing Your Phone You can upload your custom logo which will be shown on the idle screen. To upload a custom logo via web user interface: Click on F e atures->General Information. Select Custom logo from the pull-down list of Us e Logo. Click Browse to locate the logo file from your local system.
  • Page 60 User Guide for the SIP-T40P IP Phone To activate the headset mode: Press on the phone. The headset icon on the idle screen indicates that the headset mode is activated. Press the line key or the A nswer soft key to answer an incoming call. The call will be connected to your headset automatically.
  • Page 61 Customizing Your Phone To use headset prior feature, you should activate the headset mode in advance: Physically connect the headset. Press to activate the headset mode. Not e If headset prior is enabled, the headset mode will not be deactivated until you press the HEA DSET key again.

  • Page 62: Dss Keys

    There are two types of DSS keys: Line Keys and Programable Keys. The details will be introduced in the following. The SIP-T40P IP phone supports 3 line keys. You can assign predefined functionalities to line keys. You can also define a label for a line key feature which will appear on the LCD screen.
  • Page 63 Customizing Your Phone LDAP  Conference  Forward  Transfer  Hold    Group Listening  Zero Touch   Phone Lock  Directory  For the features not listed above, refer to Basic Call Features on page Advanced Phone Features on page...
  • Page 64 User Guide for the SIP-T40P IP Phone Voice Mail on page 145. De pendencies: Type (Key Event) Ke y Type (Voice Mail) Account ID (the account this feature will be applied to) Label (key label displayed on the LCD screen) Value (the voice mail access code) Us age: Press the DSS key to dial out the voice mail access code.
  • Page 65 Customizing Your Phone Usage: Press the DSS key during an active call to send the key sequence specified in the Value field. Not e DTMF sequence can only contain "0-9", "*", "#" and "A-D". P refix You can use this key feature to add a specified prefix number before the dialed number. Type (Key Event) De pendencies: Ke y Type (Prefix)
  • Page 66 User Guide for the SIP-T40P IP Phone Type (XML Browser) De pendencies: Label (key label displayed on the LCD screen) Value (the access URL for XML browser) Us age: Press the DSS key to access the XML browser specified in the Value field.
  • Page 67 Customizing Your Phone Transfer When there is an active call on the phone, you can use this key feature to handle the call differently depending on the transfer mode assigned to the DSS key. Type (Key Event) De pendencies: Ke y Type (Tran) Label (key label displayed on the LCD screen) Value (the number you want to transfer to) Us age:...
  • Page 68 User Guide for the SIP-T40P IP Phone Us age: When DND is in phone mode: Press the DSS key to activate DND. Press the DSS key again to deactivate DND. When DND is in custom mode: Press the DSS key to access the custom DND screen. You can activate or deactivate DND for one or all accounts.
  • Page 69 Customizing Your Phone Us age: Press the DSS key to access the zero touch screen. Press the O K soft key within a few seconds. Configure the network parameters in the corresponding fields. Press the Ne xt soft key. Configure the auto provision parameters in the corresponding fields. Press the O K soft key.
  • Page 70 Not e Programable keys are configurable via web user interface only. You can register one or multiple accounts on the SIP-T40P IP phone. You can also configure each line key to associate with an account or configure multiple line keys to...
  • Page 71 Customizing Your Phone To register an account via phone user interface: Press Menu->Settings->Advanced Settings (default password: admin) ->A ccounts. Select the desired account and then press the Enter soft key. Select Enabled from the A ct ive L ine field. Enter the desired value in L abel, Display Name, Re gister Name, User Name, Password and SIP Server1/2 fields respectively.

  • Page 72: Dial Plan

    Your phone can be configured to have a combination of accounts with a single line key and accounts with multiple line keys. Dial plan is a string of characters that governs the way your SIP-T40P IP phone processes the inputs received from your phone keypad. The SIP-T40P IP phone supports the...
  • Page 73 Customizing Your Phone “[5-7]” would match the number”5 ”, ”6 ”or ”7 ”. The square brackets "[]" can be used as a placeholder for a single character which matches any of a set of characters. Example: "91[5-7]1234" would match "915 1234", "916 1234", "917 1234". The parentheses "( )"...
  • Page 74 User Guide for the SIP-T40P IP Phone Enter the desired line ID in the A ccount field or leave it blank. Click A dd to add the replace rule. When you enter the number “1” using the keypad and then press the Se nd soft key, the phone will dial out “1234”...
  • Page 75 Customizing Your Phone dialed number matches the dial-now string, the number will be dialed out automatically. For example, a dial-now rule is configured as "1xx", any entered three-digit string beginning with 1 will then be dialed out automatically on the phone. To add a dial-now rule via web user interface: Click on Se t tings->Dial Plan->Dial-now.
  • Page 76 User Guide for the SIP-T40P IP Phone Enter the time between 1 and 14 (seconds) in the Time-Out for Dial-Now Rule field. Click Conf irm to accept the change. Not e Delay time for dial-now rule is configurable via web user interface only.
  • Page 77 Customizing Your Phone For more information on the valid values of A ccount field, refer to Replace Rule page 63. Click Conf irm to accept the change. Not e The default value of minimum and maximum length is 1 and 15 respectively. Area code is configurable via web user interface only.

  • Page 78: Emergency Number

    User Guide for the SIP-T40P IP Phone Click Conf irm to add the block out number. Not e Block out number is configurable via web user interface only. Public telephone networks in countries around the world have a single emergency telephone number (emergency services number), that allows a caller to contact local emergency services for assistance when necessary.

  • Page 79: Live Dialpad

    Customizing Your Phone You can enable live dialpad feature on the SIP-T40P IP phone, which enables the IP phone to automatically dial out a phone number without pressing the send key. You can also configure a delay, and then the phone will dial out the phone number automatically after the designated period of time.
  • Page 80 User Guide for the SIP-T40P IP Phone Enter the desired number in the Hot Number field. Enter the delay time in the Hot line Delay field. The valid values range from 0 to 10 (seconds) and the default value is “4”.

  • Page 81: Basic Call Features

    Basic Call Features The SIP-T40P IP phone is designed to be easily used like a regular phone on a public switched telephone network (PSTN). You can place calls, answer calls, transfer a call to someone else, or conduct a conference call.
  • Page 82 User Guide for the SIP-T40P IP Phone You can place a call in one of three ways using your SIP-T40P IP phone: Using the handset  Using the speakerphone  Using the headset  You can also dial the number first, and then choose the way you want to speak to the other party.
  • Page 83 To place multiple calls: You can have more than one call on your SIP-T40P IP phone. To place a new call during an active call, do one of the following: Press the line key. The active call is placed on hold.
  • Page 84 User Guide for the SIP-T40P IP Phone When you are not in another call, you can answer a call in one of three ways: Using the handset  Using the speakerphone  Using the headset  Not e You can reject incoming calls by pressing the Re j ect soft key or the X key. You can also activate Do Not Disturb mo de to ignore all incoming calls wi thout ring on yo ur phone.
  • Page 85 Basic Call Features A nswering When in Another Call If you have an active call, and an incoming call arrives on the phone, do one of the following: Press the A nswer soft key. The incoming call is answered and the original call is placed on hold. Press to access the new call.

  • Page 86: Recent Call In Dialing

    User Guide for the SIP-T40P IP Phone Press to select the desired entry from the placed calls list, and then press or the Se nd soft key. To view the placed calls list when the phone is on the pre-dialing screen, you should enable recent call in dialing in advance.

  • Page 87: Auto Answer

    Basic Call Features You can also enter a few continuous characters of the contact name or continuous numbers of the contact number (office, mobile or other number) to search from placed calls list. You can use auto answer feature to automatically answer an incoming call on a line. Auto answer is configurable on a per-line basis.

  • Page 88: Auto Redial

    User Guide for the SIP-T40P IP Phone You can enable auto redial to automatically redial a phone number when the called party is busy. You can also configure the number of auto redial attempts and the time to wait between redial attempts.

  • Page 89: Call Completion

    Basic Call Features Wait for the designated period of time or press the O K soft key to redial the phone number. The phone will retry as many times as configured until the called party is idle. You can use call completion to notify the caller who failed to reach a desired party when the party becomes available to receive a call.

  • Page 90: Recall

    User Guide for the SIP-T40P IP Phone When the called party becomes idle, the following prompt will appear on the LCD screen of the phone: Press the O K soft key to redial the number. Not e Call completion is not available on all servers. For more information, contact your system administrator.
  • Page 91 Basic Call Features The LCD screen indicates that the call is now muted. To un-mute a call: Press again to un-mute the call. You can place an active call on hold. Only one active call can be in progress at any time. Other calls can be made and received while placing the original call on hold.
  • Page 92 User Guide for the SIP-T40P IP Phone You can use DND to reject incoming calls automatically on the phone. The prompt message "n New Missed Call(s)" ("n" indicates the number of missed calls) will appear on the LCD screen, and callers will receive a busy message. All calls you receive while DND is enabled are logged to your missed calls list.
  • Page 93 Basic Call Features To activate DND in phone mode: Press the DND soft key when the phone is idle. icon on the status bar indicates that DND is enabled. Incoming calls will be rejected automatically and "n Ne w Missed Call(s)" ("n" indicates the number of missed calls.
  • Page 94 User Guide for the SIP-T40P IP Phone Incoming calls on the specific line will be rejected automatically, and the LCD screen will prompt “n New Missed Call(s)” (“n” indicates the number of missed calls. e.g., 1 New Missed Call(s)). Not e When DND and busy forward are both enabled for a specific account, calls to the specific account will be sent to the configured destination number.

  • Page 95: Call Forward

    Basic Call Features For multiple numbers, enter a comma between every two numbers. Click Conf irm to accept the change. When DND is enabled on the phone, the phone can still receive incoming calls from the numbers specified in the DND A uthorized Numbers field. Not e DND authorized number is configurable via web user interface only.
  • Page 96 User Guide for the SIP-T40P IP Phone P hone (default): Call forward is effective for the phone system.  Custom: Call forward can be configured for each or all accounts.  To configure the call forward mode via web user interface: Click on F e atures->Forward &...
  • Page 97 Basic Call Features the F orward to field. (Optional.) Enter the always forward on code or off code respectively in the O n Code or O f f Code field. If you select Bus y Forward: Press , or the Switch soft key to select Enabled from the Busy F orward field.
  • Page 98 User Guide for the SIP-T40P IP Phone Press to select the desired account, and then press the Enter soft key. Press to select the desired forwarding type, and then press the Enter soft key. Depending on your selection: If you select A lways Forward, you can enable it for a specific account.
  • Page 99 Basic Call Features Press , or the Switch soft key to select Enabled from the Busy F orward field. Enter the destination number you want to forward all incoming calls to when the phone is busy in the F orward to field. (Optional.) Enter the busy forward on code or off code respectively in the O n Code or O f f Code field.
  • Page 100 User Guide for the SIP-T40P IP Phone (Optional.) Enter the no answer forward on code or off code respectively in the O n Code or O f f Code field. You can also enable no answer forward for all accounts. After no answer...
  • Page 101 Basic Call Features For multiple numbers, enter a comma between every two numbers. Click Conf irm to accept the change. When call forward is enabled on the phone, the phone cannot forward incoming calls from the numbers specified in the F orward Authorized Numbers field. Not e Forward authorized number is configurable via web user interface only.

  • Page 102: Call Transfer

    User Guide for the SIP-T40P IP Phone Dynamic Forwarding To f orward an incoming call to another party: When the phone is ringing, press the F W D soft key. Enter the number you want to forward the incoming call to.

  • Page 103: Call Waiting

    Basic Call Features advance. Refer to Directory on page for more information). Press the Dir soft key, and then select Re mote P hone Book. Select the desired group and search for the contact (Directory should be configured in advance. Refer to Directory on page...

  • Page 104: Conference

    Network conference is not available on all servers. For more information, contact your system administrator. The SIP-T40P IP phone supports up to 3 parties (including yourself) in a conference call. This is the default method of conference called Local Conference.

  • Page 105: Network Conference

    Press the EndCall soft key to drop the conference call. You can use network conference feature on the SIP-T40P IP phone to conduct a conference with multiple participants. This feature allows you to perform the following: Join two calls together into a conference call.
  • Page 106 User Guide for the SIP-T40P IP Phone To use this feature, contact your system administrator for the network conference URI in advance. To configure network conference via web user interface: Click on A ccount->Advanced. Select the desired account from the pull-down list of A ccount.

  • Page 107: Call Park

    Basic Call Features The procedures to set up a network conference call on specific servers may be different from introduced above. Contact your system administrator for more information. You can use call park feature to place a call on hold, and then retrieve the call from another phone in the system (for example, a phone in another office or conference room).

  • Page 108: Call Pickup

    You can use call pickup to answer someone else’s incoming call on your phone. The SIP-T40P IP phone supports directed call pickup and group call pickup. Directed call pickup is used for picking up a call that is ringing at a target phone number. Group call pickup is used for picking up a call that is ringing at any phone number in a certain group.
  • Page 109 Basic Call Features To configure the directed call pickup code on a per-line basis v ia web user interface: Click on A ccount->Advanced. Select the desired account from the pull-down list of A ccount. Enter the directed call pickup code in the Directed Call Pickup Code field. Click Conf irm to accept the change.

  • Page 110: Group Call Pickup

    User Guide for the SIP-T40P IP Phone You can also configure a DSS key as a direct pickup key via phone user interface or web user interface. Once configured, you can pick up a call by pressing the directed pickup key directly.
  • Page 111 Basic Call Features Enter the group call pickup code in the G roup Call Pickup Code field. Click Conf irm to accept the change. To pick up a call in the group: Pick up the handset, press the speakerphone or press the line key. The G P ickup soft key appears on the LCD screen.

  • Page 112: Anonymous Call

    User Guide for the SIP-T40P IP Phone You can use anonymous call to block your identify and phone number from appearing to the called party when you call someone. For example, you want to call to consult some services, but don’t want to be harassed. Anonymous call is configurable on a per-line basis.

  • Page 113: Anonymous Call Rejection

    Basic Call Features The LCD screen of phone B prompts an incoming call from anonymity. You can use anonymous call rejection to reject incoming calls from anonymous callers. Anonymous call rejection automatically rejects incoming calls from callers who deliberately block their identities and numbers from being displayed. Anonymous call rejection is configurable on a per-line basis.
  • Page 114 User Guide for the SIP-T40P IP Phone...

  • Page 115: Advanced Phone Features

    Advanced Phone Features This chapter provides operating instructions for the advanced features of the SIP-T40P IP phone. Topics include: Busy Lamp Field (BLF)  BLF List  Call Recording  Hot Desking  Intercom  Multicast Paging  Music on Hold ...
  • Page 116 User Guide for the SIP-T40P IP Phone Press , or the Switch soft key to select BL F from the Ty pe field. Press , or the Switch soft key to select the desired line from the A ccount ID field.

  • Page 117: Blf List

    Advanced Phone Features When the monitored line receives an incoming call, the following occurs on your phone: The phone plays a warning tone (if enabled).  The BLF key LED flashes red.  The caller ID appears on the LCD screen (if enabled). ...
  • Page 118 User Guide for the SIP-T40P IP Phone place a call to the monitored user instead of picking up the incoming call of the monitored user when you press the BLF List key. When there is a conversation on the monitored user, press the BLF list key to barge ...

  • Page 119: Call Recording

    Call Pickup on page 98. You can record calls by pressing a record key on the phone. The SIP-T40P IP phone supports record and URL record. Two ways of call recording: Re cord: The phone sends SIP INFO message containing a specific header “Record: ...
  • Page 120 User Guide for the SIP-T40P IP Phone To configure a URL record key via phone user interface: Press Menu->Features->DSS Keys. Select the desired DSS key. Press , or the Switch soft key to select URL Record from the Ty pe field.

  • Page 121: Hot Desking

    You can use hot desking on the SIP-T40P IP phone to log out of the existing accounts and then log into a new account. As a result, many users can share the phone resource at different times.

  • Page 122: Intercom

    User Guide for the SIP-T40P IP Phone (Optional.) Enter a string that will appear on the LCD screen in the L abel field. Press the Save soft key to accept the change or the Back soft key to cancel. Hot desking key is configurable via web user interface at the path DSSKey->Line Key.

  • Page 123: Incoming Intercom Calls

    Press the Save soft key to accept the change or the Back soft key to cancel. Intercom key is configurable via web user interface at the path DSSKey->Line Key. The SIP-T40P IP phone supports automatically to answer an incoming intercom call by default. The phone automatically plays a warning tone when it receives an incoming intercom call.
  • Page 124 User Guide for the SIP-T40P IP Phone A ccept Intercom You can enable or disable the phone to answer an incoming intercom call. If Accept Intercom is enabled, the phone will automatically answer an incoming intercom call. If Accept Intercom is disabled, the phone will reject incoming intercom calls and send a busy message to the caller.

  • Page 125: Multicast Paging

    Advanced Phone Features These specific parameters are configurable via web user interface at the path F e atures->Intercom. To place an intercom call when the target phone is idle: Press the intercom key when the phone is idle. The called destination plays a warning tone and automatically answers the call in the speakerphone mode by default.
  • Page 126 User Guide for the SIP-T40P IP Phone Press the Save soft key to accept the change or the Back soft key to cancel. Multicast paging key is configurable via web user interface at the path DSSKey->Line Ke y. To configure a paging list key via phone user interface: Press Me nu->Features->DSS Keys.
  • Page 127 Advanced Phone Features Enter the group name in the L abel field. Press the Save soft key to accept the change. Repeat the steps 2-6, you can add more paging groups. Paging list is configurable via web user interface at the path: Directory->Multicast IP. To delete a paging group via phone user interface: Press the paging list key when the phone is idle.
  • Page 128 User Guide for the SIP-T40P IP Phone Click Conf irm to accept the change. Not e If G722 codec is used for multicast paging, the LCD screen will display the icon to indicate that it is providing high definition voice.
  • Page 129 Advanced Phone Features Label will appear on the LCD screen when receiving the multicast RTP stream. Click Conf irm to accept the change. Not e The priorities of listening addresses are predefined: 1 wi th the highest priori ty, 10 wi th the lowest.

  • Page 130: Music On Hold

    User Guide for the SIP-T40P IP Phone The multicast RTP session is established again. To end the multicast RTP session, press the EndCall soft key. Not e Multicast RTP is one way only from the sen der to the multicast address(es) (receiver). For outgoing RTP multicasts, all other existing calls on the phone will be placed on hold.
  • Page 131 ACD on the SIP-T40P IP phone allows the ACD system to distribute large volumes of incoming calls to the registered ACD users. To use this feature, you should configure an ACD key in advance.
  • Page 132 User Guide for the SIP-T40P IP Phone Press , or the Switch soft key to select A CD from the Ty pe field. (Optional.) Enter a string that will appear on the LCD screen in the L abel field. Press the Save soft key to accept the change or the Back soft key to cancel.
  • Page 133 Advanced Phone Features You can use SCA feature to share an extension which can be registered on two or more IP phones at the same time. The shared line is indicated by a different line icon. In the following figure, the first line is private and the second line is shared: If two phones share a line, an incoming call to this extension will cause both phones to ring simultaneously.
  • Page 134 User Guide for the SIP-T40P IP Phone To configure the auto linekeys feature via web user interface: Click on F e atures-> General Information. Select Enabled from the pull-down list of A ut o LineKeys. A uto LineKeys is you can automatically assign multiple DSS keys with enabled, Line type for a registered shared line on the phone.
  • Page 135 Advanced Phone Features To configure the shared line settings and the number of line key on phone A via web us er interface: Register the primary account 4603. Click on A dv anced, and then select Shared Call Appearance from the pull-down list of Shared Line.
  • Page 136 User Guide for the SIP-T40P IP Phone The default value is 1. In this example, the value is set to 2. Click Conf irm to accept the change. The phone A will automatically configure the line keys from the first unused DSS key, according to the configured number in the Number of line key field.
  • Page 137 Advanced Phone Features (Enter the primary account 4603 in the Re gister Name field.) Click on A dv anced, and then select Shared Call Appearance from the pull-down list of Shared Line. Enter the desired number in the Number of line key field. This field appears only if A uto Linekeys is enabled.
  • Page 138 User Guide for the SIP-T40P IP Phone The default value is 1. In this example, the value is set to 2. Click Conf irm to accept the change. The phone B will automatically configure the line keys from the first unused DSS key, according to the configured number in the Number of line key field.
  • Page 139 Advanced Phone Features Select P rivate Hold from the Unselected Softkeys column and then click The P rivate Hold appears in the Se lected Softkeys column. Click Conf irm to accept the change. To configure a private hold key via phone user interface: Press Me nu->Features->DSS Keys.
  • Page 140 The phone will dial out “*11” automatically when you press the CallPull soft key. This section provides you with detailed information on using the SIP-T40P IP phone in a SCA Hybrid Key System scenario. In a SCA Hybrid Key System scenario, the status of the line key LED which associates with a shared line will change.
  • Page 141 Advanced Phone Features You can have one call or multiple calls on the shared line. To place a call on the shared line: Do one of following: Enter the desired number using the keypad when the phone is idle. Press , or the Se nd soft key.
  • Page 142 User Guide for the SIP-T40P IP Phone B will illuminate solid red. Press the line key 1, or the A ns wer soft key on phone B. The LED indicators of the line key 1 on phone A will illuminate solid red and phone B will illuminate solid green.
  • Page 143 Advanced Phone Features The LED indicators of the line key 2 on phone A will illuminate solid red and phone B will illuminate solid green indicating that there is an active call on the line key 2. Meanwhile, The LED indicators of the line key 1 phone A will illuminate solid green and phone B will illuminate solid red indicating that there is an active call on the line key 1.
  • Page 144 User Guide for the SIP-T40P IP Phone To retrieve the call on phone A: Press the line key with the slow flashing green LED indicator or the Resume soft key. The conversation between phone A and phone C is retrieved.
  • Page 145 Advanced Phone Features Press the Barge In soft key to interrupt the active call of phone A. Party B will set up a conference call with the other parties in the active call. Press the Hold or the EndCall soft key. If any party in the conference call presses the Hold soft key, two-way voice can be heard between the remaining parties.
  • Page 146 User Guide for the SIP-T40P IP Phone Call pull feature allows users to retrieve an existing call from another shared phone that is in active or hold status. For example, when there is a call between phone A and phone C, you can use call pull feature on phone B to retrieve this call from phone A.
  • Page 147 Advanced Phone Features BLA allows users to share a SIP line on two or more IP phones. Users can monitor the specific extension (BLA number) for status changes on each IP phone. To use this feature, a BLA group should be pre-configured on the server and one of them is specified as a BLA number.
  • Page 148 User Guide for the SIP-T40P IP Phone To register account and configure BLA feature on phone A via web user interface: Register the account 14019833020. Click on A dv anced, and then select Draft BLA from the pull-down list of Shared L ine.
  • Page 149 Advanced Phone Features Click Conf irm to accept the change. To register account and configure BLA feature on phone B via web user interface: Register the account 10462190020. Click on A dv anced, and then select Draft BLA from the pull-down list of Shared L ine.
  • Page 150 Enter the desired number in the BL A Number field. Click Conf irm to accept the change. This section provides you with detailed information on using the SIP-T40P IP phone in a BLA scenario. In a BLA scenario, the status of the line key LED which associates with a bridged line will change.
  • Page 151 Advanced Phone Features Press the line key when the phone is idle to enter the pre-dialing screen. Enter the desired number using the keypad and press , or the Se nd soft key. The phone will dial the entered number. To place multiple calls on the bridged line: You can have more than one call on the bridged line.

  • Page 152: Messages

    The conversation is established between phone B and phone C, phone A disconnects the call. You can send and receive text messages using the SIP-T40P IP phone. New text messages can be indicated both acoustically and visually. When receiving a new text message, the phone will play a warning tone.
  • Page 153 Advanced Phone Features You can store text messages in your phone’s Inbox, Sentbox, Outbox or Draftbox. Each of the boxes can store up to 100 text messages. If the number of the text messages in one box is more than 100, the phone will directly delete the oldest text message in the box.
  • Page 154 User Guide for the SIP-T40P IP Phone To reply a text message: Press Me nu->Message->Text Message->Inbox. Select the desired message and press the Re ply soft key. Compose the new text message. You can press the abc soft key to change the input mode.

  • Page 155: Voice Mail

    Advanced Phone Features You can leave voice mails for someone else using the SIP-T40P IP phone. You can also listen to voice mails that are stored in a voice mailbox. When receiving a new voice mail, the phone will play a warning tone. The power indicat or LED will slow flash red, and the LCD screen will prompt “n New Voice Message(s)”...

  • Page 156: Message Waiting Indicator (Mwi)

    The MWI service is unsolicited for some servers, so the SIP-T40P IP phone only handles the MWI messages sent from the server. But for other servers, the MWI service is solicited, so the SIP-T40P IP phone must enable subscription for MWI.
  • Page 157 Advanced Phone Features O pt ions De s cript ion Period of MWI subscription. The IP phone sends a refresh SUBSCRIBE request before initial SUBSCRIBE MW I Subscription Period expiration. Enable or disable a subscription to the voice mail number for MWI service. Subscribe MWI t o Voice Mail To use this feature, you should also configure the voice...
  • Page 158 User Guide for the SIP-T40P IP Phone Select Enabled from the pull-down list of Subscribe for MWI. Select Enabled from the pull-down list of Subscribe MWI To Voice Mail. Enter the desired voice mail number in the Voice Mail field.

  • Page 159: Troubleshooting

    If the phone is plugged into a power strip, try to plug it directly into a wall outlet  instead. If your SIP-T40P IP phone is powered from PoE, ensure you use a PoE-compliant  switch or hub. W hy does t he phone display “Network unavailable”? Ensure that the Ethernet cable is plugged into the Internet port on the phone and ...
  • Page 160 User Guide for the SIP-T40P IP Phone How t o obtain the MAC address of a phone when the phone is not powered on? Three ways to obtain the MAC address of a phone: You can ask your supplier for the shipping information sheet which includes MAC ...
  • Page 161 Troubleshooting Activation/Deactivation on page 50. Check that the headset volume is adjusted to an appropriate level. Refer to Volume  on page 29. W hat is the difference between user name, register name and display name? Both user name and register name are defined by the server. A user name is used to identify the account while a register name matched with a password is used for authentication if the server requires.
  • Page 162 User Guide for the SIP-T40P IP Phone How t o change the user password? To change the user password via web user interface: Click on Se curity->Password. Select us er from the pull-down list of Us er Type. Enter the new user password in the Ne w Password field and Confirm Password field.
  • Page 163 Troubleshooting Select the desired value (O ptional or Compulsory) from the pull-down list of RTP Encryption(SRTP). Click Confirm to accept the change. Not e SRTP is not available on all servers. Contact your system administrator for more information. SRTP is configurable via web user interface only. How t o reboot the phone? To reboot the phone via web user interface: Click on Se t tings->Upgrade.
  • Page 164 User Guide for the SIP-T40P IP Phone How t o export PCAP trace? We may need you to provide a PCAP trace to help analyze your problem. To e xport a PCAP trace via web user interface: Click on Se t tings->Configuration.
  • Page 165 Troubleshooting Click Ex port to open file download window, and then save the file to your local system. You can also export the system log to the syslog server. Contact your system administrator for more information. Not e It is recommended to reset the syslog level to 3 after exporting the system syslog. How t o upgrade firmware? To upgrade firmware via web user interface: Click on Se t tings->Upgrade.
  • Page 166 User Guide for the SIP-T40P IP Phone How t o reset t he phone? Reset the phone to factory configurations after you have tried all troubleshooting suggestions but do not solve the problem. You need to note that all customized settings will be overwritten after reset.

  • Page 167: Regulatory Notices

    Without prior written consent, no organization or individual is permitted to  make any change to the structure or the safety design of the device. Yealink is under no circumstance liable to consequences or legal issues caused by such changes.
  • Page 168 User Guide for the SIP-T40P IP Phone Please place no heavy objects on the device in case of damage and  deformation caused by the heavy load. Keep at least 10 cm between the device and the closest object for heat ...

  • Page 169: Appendix A - Time Zones

    Appendix A-Time Zones Time Zone Time Zone Name Samoa US-Hawaii-Aleutian, US-Alaska-Aleutian -9:30 French Polynesia US-Alaska Time Canada(Vancouver,Whitehorse), Mexico(Tijuana,Mexicali), US-Pacific Time Canada(Edmonton,Calgary), Mexico(Mazatlan,Chihuahua), US-MST no DST, US-Mountain Time Canada-Manitoba(Winnipeg), Chile(Easter Islands), Mexico(Mexico City,Acapulco), US-Central Time Bahamas(Nassau), Canada(Montreal,Ottawa,Quebec), Cuba(Havana), US-Eastern Time -4:30 Venezuela(Caracas) Canada(Halifax,Saint John), Chile(Santiago), Paraguay(Asuncion), UK(Falkland Islands),...
  • Page 170 User Guide for the SIP-T40P IP Phone Time Zone Time Zone Name +9:30 Australia(Adelaide), Australia(Darwin) Australia(Brisbane), Australia(Hobart), Australia(Sydney,Melboume,Canberra), Russia(Vladivostok) +10:30 Australia(Lord Howe Islands) New Caledonia(Noumea), Russia(Srednekolymsk Time) +11:30 Norfolk Island New Zealand(Wellington,Auckland), Russia(Kamchatka Time) +12:45 New Zealand(Chatham Islands) Tonga(Nukualofa) +13:30...

  • Page 171: Bridged Line Appearance (Bla)

    Index Dial Plan About This Guide Directory Account Management Dual Headset Account Registration Do Not Disturb (DND) Adding Contacts Documentations Adding Groups DSS Keys Administrator password Anonymous Call Anonymous Call Rejection Answering Calls Editing Contacts Area Code Editing Groups Attaching Stand Emergency Number Audio Settings Ending Calls...
  • Page 172 User Guide for the SIP-T40P IP Phone Using Intercom Using Multicast Paging Messages Message Waiting Indicator Multicast Paging Multiple Line Keys per Account Time and Date Music on Hold Time Zones Troubleshooting Network Conference Network Connection Voice Mail No answer Forward...

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