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Allworx Verge IP Phone Series User Guide Trademarks The following trademarks are owned by Allworx: ® ® ® Allworx Verge™ IP phone series Allworx Interact™ Allworx Connect™ servers ® ® ® Allworx 92xx™ IP phone series Allworx Interact™ Professional Allworx Connect™...
® Allworx Verge™ IP Phone Series User Guide Revision History Revision Date Description 02-FEB-2017 New Release 02-MAR-2017 Updated Features > Contacts > Add Contact > add PIN note. 13-APR-2017 Updated Bluetooth information and screens. Updated Contacts - how to add Allworx User contact image.
Reach Remote Control Support Bluetooth wireless technology (Headset and Hands-Free Support) Wireless Headset EHS Support Call Handoff Unpack the Verge device and accessories, and then inspect for missing items from the list below for the model purchased. Verge 9308 Verge 9312 Verge 9318Ex...
® Allworx Verge™ IP Phone Series User Guide Guide Organization This User Guide describes the operation, features, and configuration options of the Verge devices. • Chapter 1 - information about this guide. • Chapter 2 - overview of the Verge IP phone screen and buttons.
Chapter 2 Overview The Verge IP phone has a high-resolution, color screen; three soft keys; 8, 12, or 18 programmable buttons; 10 function buttons; four navigation and select buttons, a multiple position tilt base (also wall mountable) and Gigabyte Ethernet connectivity.
Verge™ IP Phone Series User Guide Verge IP Phone Screen The Verge IP phone screen displays visual cues (such as icons and colors) relevant to the user or phone status, call status, programmable buttons, soft keys, and feature instructions that are each defined in more detail in later sections of this document.
Allworx Verge IP Phone Series User Guide 2.1.1 Phone Status Area The status bar displays the current date/time and icons about the phone and user state. Verge IP phone status area examples: Phone Status Yellow Background Phone Status Gray Background...
Call Status - Incoming call Programmable Buttons The Verge 9308 IP phone has 8 programmable buttons, and the Verge 9312 IP phone has 12 programmable buttons. Additionally, the Verge 9312 IP phone supports connecting up to three Verge 9318Ex Expanders (18 programmable buttons each) to support up to 66 programmable buttons. Verge IP phone users with permissions can assign features to the available programmable buttons for customized functionality.
Messages button. Soft Keys The Verge IP phones each have three soft keys, which initiate actions; therefore, the names and behaviors of the soft keys are dependent on the current phone screen. If more soft keys actions are available, the rightmost soft key displays the More icon. Press the More ( ) function button to see the additional soft keys.
More soft key options available Navigation Buttons The Verge IP phones have four navigation buttons - up, down, left, or right navigation buttons to scroll through the various phone screen listings (press and hold to quickly scroll). On some phone screens, the left navigation button serves as a backspace and erases the previously entered information while the right, up, or down navigation buttons move to another field to enter additional information.
) displays on the screen. If this happens, contact the Allworx Server Administrator as the Verge IP phone is unable to place or receive calls. To exit the Sleep Mode, press any Verge IP phone button to display the Idle screen, except for the following buttons: •...
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® Allworx Verge™ IP Phone Series User Guide Verge IP phone Sleep Mode screen example: Page 10 866.ALLWORX * +1 585 421 3850 www.allworx.com Version: D Revised: June 1, 2017...
Allworx Verge IP Phone Series User Guide Chapter 3 Manage Calls The Verge IP phone users can manage active phone calls and the Presence / DND settings, which determine the call route for incoming calls. Audio Path Options Place or answer a call using one of the options below. After selecting an option, the Call Appearance (default line in use) lights green.
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Ring Group - enables live call answering of any outside line or configured call route through the associated Ring Group. During an active call using any appearance type, the Verge IP phone call status area displays the following information: •...
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“Call History” on page 25 for more information. Redial call the last number in the call history. Settings opens the Settings screen to configure the Verge IP phone. See “Settings” on page 65 for more information. Sleep place the Verge IP phone into sleep mode. See “Sleep Mode”...
Allworx Verge™ IP Phone Series User Guide Place a Call If enabling the Cell Phone Dialing setting on the Verge IP phone, using a Call Appearance or Shared Call Note: Appearance programmable button requires pressing the send ( ) soft key. Cell Phone Dialing mode is not available on calls using the Line Appearance programmable button.
Allworx Verge IP Phone Series User Guide Answer a Call The following programmable button LEDs indicate an incoming call: • Call Appearance • Shared Call Appearance • Call Queue • Line Appearance • Automatic Call Distribution Appearance • Ring Group Calls to a single extension route to and ring multiple phones where calls are answered in the first in, first out order.
Intercom Call Intercommunication system between two phones. The discussion broadcasts over the receiving phone speaker. All call features are available while on an active Intercom call. To configure the Verge IP phone to automatically answer an Intercom call, see “Intercom Auto Answer” on page...
“Call Handoff” on page 28 for more information. available if the other party hangs up first. Returns to the Verge IP phone Idle screen. Dismiss opens the phone screen to add a new contact (available for callers not in the Contacts). See “Add...
® Allworx Verge™ IP Phone Series User Guide Verge IP phone screen Hold example: Call Status Area • Contact image/Allworx user indicator • Call Status (ON HOLD) • Caller or Contact ID name/number • Call status hold duration • Call status icon...
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Soft Keys Available Parked Calls displays the calls held in the Parking Orbits. Back return the Verge IP phone to the idle screen. Retrieve selects the highlighted parked call. To park a call: When placing the call into a parking orbit, the programmable button displays a green outline (see example above).
3.10 Transfer a Call Send the active call to another number. The Verge IP phone supports the following transfer types: • Blind Transfer - (default) does not talk to the transfer recipient prior to transferring a call.
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Allworx Verge IP Phone Series User Guide Verge IP phone Call Transfer example: Active Call in progress. Select a recipient: Call Transfer ( ) function a. Dial the recipient’s number button pressed. (contact matches display). b. Press the Contacts function Blind Transfer button (all contacts display).
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Available after pressing the Attended > Transfer soft key. To transfer an active call: If the Cell Phone Dialing setting is enabled on the Verge IP phone, using the Call Appearance Note: programmable button or Intercom function button requires pressing the send ( ) soft key.
After selecting the Leave option, the Verge IP phone updates to Left Conference status, and then returns to the idle screen. This option is only available during a 3-way conference call.
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Conference soft key. Do one of the following to place a call: If the Cell Phone Dialing setting is enabled on the Verge IP phone, using the Call Appearance or Shared Note: Call Appearance programmable button requires pressing the send ( ) soft key.
View up to 200 Call History listings by pressing the Calls soft key. When reaching the maximum entries in the call history list, the Verge IP phone deletes the oldest entry and adds the newest entry. To see specific call details, press the up/down navigation buttons to scroll through the Call History listings, and then press the Select button to choose the highlighted listing.
Delete remove the highlighted Call History listing from the Call History list. Use the Delete soft key only removes the Call History listing from the Verge IP phone and Interact application Call History. The Reach application is not affected. Contact display the Contact details (available for calls from current contacts only).
In Office, display a yellow bar and Presence or DND icon in the phone status area. After changing the status, the Verge IP phone screen status changes and all inbound calls follow the call route for the new Presence state.
Seamlessly transition a call between the Verge IP phone and a Reach device. Allworx Verge IP phone users with one or more Reach devices can migrate a call on the Allworx system from the Allworx Verge IP phone to the Reach device using the Call Handoff soft key, and vice versa using the Reach action icon, without disruption to the audio.
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• the previously used audio path on the destination device automatically becomes active. • the Reach device switches to Remote Control Mode, if handing the call off to a Verge IP phone. See “Reach Remote Control” on page 55 for more information.
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® Allworx Verge™ IP Phone Series User Guide Page 30 866.ALLWORX * +1 585 421 3850 www.allworx.com Version: D Revised: June 1, 2017...
Allworx Verge IP Phone Series User Guide Chapter 4 Features The Verge IP phone has many features to easily manage day-to-day activities using the function buttons, soft keys, or programmable buttons. Contacts The Allworx System supports four types of contacts on the Verge IP phone series: •...
Only the Allworx user has access to their personal contacts; the Allworx Server Administrator cannot access the personal contacts. Allworx users can prevent others from see the personal contacts on their Verge IP phone by restricting access. This requires the Allworx PIN to unlock the Verge IP phone. Page 32 866.ALLWORX * +1 585 421 3850...
Administrators can delete all of a user’s personal contacts from the Connect server permanently. Example: Jane Smith needs to update her Personal Contact, Tom Wright. Since Jane uses the Verge IP phone, Reach for iOS, and the Interact application, she needs to determine how she added Tom to her Personal Contacts.
Verge™ IP Phone Series User Guide 4.1.5 Verge IP phone Contact Buttons The Verge IP phone has a Contacts ( ) function button and a Contact programmable button. • Contacts function button - opens the Contacts screen to view all contacts or to add/manage Personal Contacts.
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• Use the keypad to enter search criteria. The digits entered display in the header (right side) and the Verge IP phone displays the contacts matching the number and all associated letters with the pressed key. Press the left navigation arrow to delete the last entered digit. To recover the full list of contacts, delete all of the digits entered.
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• Nickname 4. Press the Add Number soft key to add one or more phone numbers. NOTE: If adding a contact from a Call History listing, the Verge IP phone automatically enters the Caller ID number as the Work number.
ACD Appearance - for sites that use distributed queuing. In addition to log in / out of ACD queues, users can temporarily stop ACD calls from routing to the extension with a busy reason. Verge IP phone Queue Appearance and ACD Appearance Programmable button examples: Idle - only agent...
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® Allworx Verge™ IP Phone Series User Guide Done all field entries or selections are complete. Clear clear the previously entered character. Select All / Clear All choose all options at once / unselect all options at once. Park a system wide hold. See “Park a Call/Park Monitor”...
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Allworx Verge IP Phone Series User Guide To log in to the ACD Appearance: Agents can log into an ACD queue from any desk phone and the ACD queue routes the calls to that phone. This includes phones that may not be the phone on the agent’s desk.
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Queues, use the up/down navigation buttons and press Select button or the Clear All soft key. Press the Done soft key. Re-enter the Allworx PIN, and then press the Done soft key. Verge IP phone ACD log out sequence: Press the ACD...
Notifies users of the queue activity levels (number of calls in the queue and/or longest wait time). If configured, the queue alarm produces an audible alarm with the queue status displayed on the Verge IP phone screen. Press the button to silence the alarm.
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Shared Call Appearance. When there is an active call on a Shared Call Appearance, the Verge IP phone screen displays the Caller ID information of the party. Using the Call Forwarding option on a phone does not forward Shared Call Appearance calls.
The Allworx Message Center provides unified messaging for Allworx users. When a new voicemail message is available, the Allworx phone Messages ( ) function button lights and the number of new messages displays on the Verge IP phone screen. If the phone has a programmable button to monitor another mailbox, see “Message Monitoring”...
* Available in the Audio Message Center only. 4.5.1 Visual Message Center Displays the list of voicemail messages and draft messages on the Verge IP phone screen. Unread messages display in blue text and read messages display in black text. To manage the messages:...
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Manage the messages using the available soft keys below. Soft Keys Back returns to the Verge IP phone Idle screen. No Further action for the Allworx Message Center. Options manage the voicemail listing - Reply, Forward, Mark as Saved, Mark as New, Delete Create create a message to send within the Message Center to one or more recipients.
Reply record and send a response back to the originator. Forward send the message to other recipients. NOTE: Verge IP phone users are not required to record an introduction prior to forwarding the voicemail message. Mark as Saved changes the current Message listing font color to black to indicate a read message.
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Allworx Verge IP Phone Series User Guide Press one the following keypad buttons and follow the audio prompts. Option Listen to voicemail messages. See “To manage voicemail messages:” on page 48 for more options. Listen to saved voicemail messages. See “To manage voicemail messages:”...
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Hear these options again Change the message Forward this message - Allworx Users only. Follow the steps for Reply to this message. NOTE: Verge IP phone users are not required to record an introduction prior to forwarding the voicemail message. Delete the message.
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The Audio Message Center settings enable updating the presence setting, name recording, managing the greetings, or updating the Allworx PIN. Log in to the Audio Message Center and press 4 on the Verge IP phone numeric keypad. Select one of the following options:...
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® Allworx Verge™ IP Phone Series User Guide Option Change the recording of your name The Allworx system plays the current name recording for review. Select one of the following options: Key Option Key Option Change your name recording Return to previous menu...
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Allworx Verge IP Phone Series User Guide Option • If changing your default greeting, follow the prompts to record the greeting, and then select an option: (con’t) Key Option Key Option To save your <Presence> greeting To quit without saving your greeting...
® Allworx Verge™ IP Phone Series User Guide Option Option (con’t) To manage the <Auto Attendant> schedule A message plays: “The Auto Attendant is using schedule <number>. To select a different schedule, enter the schedule number followed by #.” Enter the schedule number, and then enter the # sign. After successfully selecting a different schedule, the user hears, “The Auto Attendant has been changed to use schedule <number>.”...
Bluetooth smart phone to the Verge IP phone. The Verge IP phone does not accept pushed audio so that users do not inadvertently send the call to the Verge IP phone while the user is not at the phone.
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If the Verge 9312 IP phone detects the Bluetooth device has disconnected during a call, the Allworx system places the active call on hold. Resume the call using the Verge 9312 phone and move the call back to the Bluetooth appearance.
4.10 Reach Remote Control Control the Verge IP phone on a Reach device. If an Allworx user has both a Reach device and a Verge IP phone, the device and the phone automatically link together, and then the Allworx User can use the Reach application to control the Verge IP phone using a robust user interface, especially if using a tablet.
If the Allworx User assigned to the BLF programmable button is unavailable, the BLF programmable button displays the busy status and the call follows the next step in the Call Route. Verge IP phone BLF programmable button examples: Idle...
The supervisor cannot initiate two-way communications with the other participant. • Silent Monitor - Neither party in the call can hear the supervisor. Verge IP phone Call Supervision programmable button example: Call Supervision Idle Call Supervision Active Call Supervision Toggle...
• during an inactive alert - retrieves the information from the last alert stored on the phone. When rebooting the Verge IP phone, the phone clears the stored alert details from the phone. Page 58 866.ALLWORX * +1 585 421 3850 www.allworx.com...
Push to Talk feature, press and hold the programmable button, and then begin speaking. To respond, the recipient must place a call back to the originator. Verge IP phone Push to Talk Button example: Push To Talk Active Information area displays: •...
Enter the Allworx assigned extension and PIN number in the respective fields. Press the Done soft key. To reenter the extension, press the Clear soft key. The Verge IP phone displays the presence and the caller ID name/number on the phone screen.
Schedules play the appropriate greetings of the Auto Attendants based on the time of day and switching between day and night modes for call routes of system extensions. Verge IP phone users can adjust the day/night mode to use and the greeting to play.
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Press the Schedule programmable button. The default screen displays. Do one of the following: • Press the OK soft key to update to the New Settings on the Default screen. The Verge IP phone reboots with the updated settings. •...
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Allworx Verge IP Phone Series User Guide Option A Press the Schedule The current/new settings Phone reboots with the new programmable button. display. Press the OK soft key. settings. Option B Highlight and select the mode to The current/new settings...
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® Allworx Verge™ IP Phone Series User Guide The Schedule Options screen The Schedule Options screen Highlight and select the displays. Press the OK soft key. displays. Highlight and select the greeting to use. Press the Back Greetings option. soft key.
Bluetooth Pair and connect Bluetooth enabled devices to the Verge 9312 IP phone only. The Allworx system supports Bluetooth standard 4.0, class 1. If the Allworx Administrator has disabled the Bluetooth feature, a message displays.
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Allworx Verge™ IP Phone Series User Guide Follow the steps above to access the Bluetooth setting. If available, the Verge IP phone displays a list of paired/connected Bluetooth devices, and an icon displays next to the connected device (if connected).
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Scan soft key to search for additional, unpaired Bluetooth devices. (Optional) Press the Turn off soft key to turn the Verge IP phone Bluetooth radio off. Press the up/down navigation buttons to highlight the Bluetooth device, and then press the Select button to connect the Bluetooth device to the Verge IP phone.
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65. Open Bluetooth. The device displays highlighted in the PAIRED/CONNECTED DEVICES section. Highlight and select the device to forget, and then press the Yes soft key. The Verge 9312 phone is ready to scan for devices. See the mobile device manual for instructions to Forget the Verge IP phone on the mobile device.
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Allworx Verge IP Phone Series User Guide Verge 9312 IP phone Bluetooth Forget example: Use the up/down navigation buttons to highlight and select a new Bluetooth device. Press the Select button. Navigate to Settings > Bluetooth. Verge 9312 phone is ready Press the Yes soft key.
Network Profiles The Verge IP phone stores Network Profiles, which are network and registration settings. Users can select a Network Profile for use during different situations. Usage examples include connecting to a second Allworx server for disaster recovery purposes or temporarily connecting to the Allworx server from home.
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Caller ID (Calling Party Caller ID) display the call information the • Calling Party Info (default) Preference Verge IP phone using the Allworx TSP driver. • Calling Party Info Interact Caller ID (Calling Party Caller ID) display the call information in •...
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Adjust the slider bar to preferred brightness settings. brightness. (default: 50%) Sleep Mode Timer amount of time the Verge IP phone remains idle before Enter a number from 1 to 720 the Idle Mode Behavior is active. minutes. (default: 10 minutes) •...
Select button. Repeat for each available programmable button, as necessary. Press the Apply soft key, and then press the Yes soft key. This reboots the Verge IP phone, and then phone screen displays the updated programmable buttons.
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® Allworx Verge™ IP Phone Series User Guide Verge IP phone Programmable Button configuration examples: Press the Settings soft key, and then select Programmable Press an available Select the programmable button Buttons. programmable button LED. type. The Verge IP phone restarts with the updated programmable Press the Yes soft key.
Ring Type Families with eight Ring Types within each family. The Allworx Server Administrator chooses the Ring Type used on the phones in the extension and programmable button definitions. Verge IP phone users can choose the family from which the selected Ring Types. The appearance programmable button Ring Type setting overrides any call route specific Ring Type choices unless the appearance programmable button Ring Type is set to Auto.
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Press one of the following: • a soft key to: Back displays the Settings menu on the Verge IP phone screen. Test displays the selected Ring Type information. Select from the following soft keys: • Cancel - returns to the Ring Type main screen.
Allworx Verge IP Phone Series User Guide About this Phone Displays a read-only set of status information regarding the current phone configuration and information. Users cannot change any of the information. Follow the steps in “To access the setting options:” on page 65 and open About this Phone.
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® Allworx Verge™ IP Phone Series User Guide VLAN CONFIGURATION • Auto VLAN Mode • LLDP • CDP • Manual • Disabled (default) SWITCH CONFIGURATION • Disabled PC Port • Enabled (default) • Disabled (default) Port Mirror • LAN Port •...
Allworx Verge IP Phone Series User Guide Chapter 6 Regulatory Notices This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
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La réduction aux expositions RF peut être augmentée si l’appareil peut être conservé aussi loin que possible du corps de l’utilisateur. For use only with the Verge 9312 IP phone. Warning: (Optional): An Allworx-approved Limited Power Source, 24 VDC, 400 mA or higher – The optional wall mount switching Power Supply has the following specifications: Input Voltage is 100-240VAC, 50/60Hz, 450mA.
Allworx Verge IP Phone Series User Guide Appendix A Icons The Verge IP phone series uses the following icons: Contacts Visual or Audio Voicemail Presence / DND Intercom Transfer Hold Mute Headset Speaker Phone More soft key options available Contacts locked.
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® Allworx Verge™ IP Phone Series User Guide Allworx System Contact - Email Alias Allworx System Contact - Message (only available in Visual Voice Mail Center (Voicemail). Center) Personal Contact or incoming caller Allworx Public Contact avatar. avatar, if no image is available.
Allworx Verge IP Phone Series User Guide Appendix B Phone Keypad Presses Enter the following characters into the contact text fields when cycling though the applicable keypad presses: Keypad Press Available Characters 1 ; < = > ? @ [ \ ] ^ _ ` { | } ~...
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® Allworx Verge™ IP Phone Series User Guide Page 84 866.ALLWORX * +1 585 421 3850 www.allworx.com Version: D Revised: June 1, 2017...
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Toll Free 866.ALLWORX • +1 585 421 3850 www.allworx.com Version: D Revised: June 1, 2017...
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