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Troubleshooting
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Summary of Contents for Vertiv GXT4-5000RT230
- Page 1 Liebert® GXT4™ UPS 230 V, 5000 VA – 10,000 VA Installer/User Guide...
- Page 2 Technical Support Site If you encounter any installation or operational issues with your product, check the pertinent section of this manual to see if the issue can be resolved by following outlined procedures. For additional assistance, visit https://www.VertivCo.com/en-us/support/...
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Page 3: Table Of Contents
3.5.1 Installing the Optional Liebert IntelliSlot® Card and Communication Cables 3.6 Connecting Input/Output Power 3.6.1 Installing the Power Distribution Box 3.6.2 Electrical Connections for the Power-distribution Box 3.6.3 Removing the Power Distribution Box 3.7 Configuring an IT Power System Vertiv | Liebert GXT4 Installer/User Guide |... - Page 4 7.1.1 Battery Replacement Procedures 7.2 Battery Charging 7.3 Precautions 7.4 Checking UPS Status 7.5 Checking UPS Functions 8 Troubleshooting 8.1 UPS Symptoms 8.1.1 Indicator and LCD 8.1.2 Audible Alarm 8.2 Troubleshooting UPS Issues Vertiv | Liebert GXT4 Installer/User Guide |...
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Page 5: Vertiv | Liebert Gxt4 Installer/User Guide
9 Specifications 9.1 Auto-Learning Battery Run Times Appendices Appendix A: Technical Support Vertiv | Liebert GXT4 Installer/User Guide |... - Page 6 Vertiv | Liebert GXT4 Installer/User Guide |...
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Page 7: Important Safety Precautions
Do not continue to use the UPS if the front panel indications are not in accordance with these operating instructions or if the UPS performance alters in use. Refer all faults to your local dealer, Vertiv™ representative or Vertiv™ Channel Support. - Page 8 • Disconnect charging source prior to connecting or disconnecting battery terminals. • If the battery kit is damaged in any way or shows signs of leakage, contact your local Vertiv™ representative immediately. • Handle, transport and recycle batteries in accordance with local regulations.
- Page 9 Indicates caution followed by important instructions DC voltage AC input Equipment grounding conductor AC output Bonded to ground Requests the user to consult the manual AC voltage Indicates the unit contains a valve-regulated lead acid battery Vertiv | Liebert GXT4 Installer/User Guide |...
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Page 11: Product Description
Available models of the UPS are listed in the following table. Table 2.1 UPS models, power ratings MODEL NUMBER NOMINAL POWER RATING GXT4-5000RT230 5000VA / 4000W GXT4-5000RT230E GXT4-6000RT230 6000VA / 4800W GXT4-6000RT230E GXT4-10000RT230 10000VA / 9000W GXT4-10000RT230E Vertiv | Liebert GXT4 Installer/User Guide |... -
Page 12: Front Panel And Controls
Input Circuit Breaker • Maintenance Bypass Circuit Breaker • REPO connection • Input Receptacle • General Output Receptacles • External Battery Connector • Cooling Fan • Terminal Block Communication • Output Circuit Breakers ) Vertiv | Liebert GXT4 Installer/User Guide |... - Page 13 NOTE: Hard-wired and hard-wired/receptacle boxes that include a manual bypass switch permit AC power to continue to flow from the utility input to the load while the box is removed from the UPS. For details, refer to Connecting Input/Output Power on page 25. Vertiv | Liebert GXT4 Installer/User Guide |...
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Page 14: Removable Power Distribution Box
2.5 Removable Power Distribution Box The UPS ships with a power-distribution pack installed. This box contains the UPS input circuit breaker. Figure 2.4 Power distribution box for 5000 VA and 6000 VA models DESCRIPTION Outer-surface view Quick-connect Vertiv | Liebert GXT4 Installer/User Guide |... -
Page 15: Internal Battery Packs
UPS. GXT4 10,000-VA battery pack shown is shown in the figure. 5000-VA and 6000-VA battery packs have the same features. Figure 2.6 Internal battery pack with connector DESCRIPTION Battery handle Battery connector Vertiv | Liebert GXT4 Installer/User Guide |... -
Page 16: Major Components
The battery charger utilizes energy from the mains power and precisely regulates it to continuously float charge the batteries. The batteries are being charged whenever the GXT4 is plugged in, even when the UPS is not turned On. Vertiv | Liebert GXT4 Installer/User Guide |... -
Page 17: Dc-To-Dc Converter
During Mains Mode, the mains provides input power to the GXT4. The filters, PFC circuit and inverter process this power to provide high-quality sine wave power to connected loads. The UPS maintains the batteries in a fully-charged state. Vertiv | Liebert GXT4 Installer/User Guide |... -
Page 18: Manual Bypass Mode
Auto-Restart (Refer to Configuration Program on page 44). 2.8.4 Battery Recharge Mode Once mains power is applied to the GXT4, the Battery Charger begins charging the batteries. Vertiv | Liebert GXT4 Installer/User Guide |... -
Page 19: Frequency Converter Mode
Once bypass power returns within the acceptable parameters, the UPS will return to Active ECO Mode operation. The default setting is Active ECO Mode Off. Vertiv | Liebert GXT4 Installer/User Guide |... - Page 20 This page intentionally left blank. Vertiv | Liebert GXT4 Installer/User Guide |...
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Page 21: Installation
• Inspect the UPS for shipping damage. If any shipping damage is found, report it to the carrier and your local dealer or your Vertiv™ representative immediately. • Check the accessories included in packaging list. If there is any discrepancy, contact your local dealer or your Vertiv™... -
Page 22: Installation Clearances
Pull the logo on the front plastic bezel cover gently, rotate it 90 degrees clockwise and snap it back into position. d. Replace the front plastic bezel cover. The operation and display panel and logo have been rotated 90 degrees clockwise, for upright viewing. Vertiv | Liebert GXT4 Installer/User Guide |... -
Page 23: Rack Installation
Optional, Liebert external battery cabinets (EBC) may be connected to the UPS to provide additional battery run time. External battery cabinets are placed on one side of the UPS in a tower configuration or stacked beneath the UPS in a rack configuration. Vertiv | Liebert GXT4 Installer/User Guide |... - Page 24 Securing hardware and slide rails are sold separately. Please contact your local dealer or Vertiv™ representative for these additional options and any assistance needed. Fasten the slides into position with the screws per the instructions included with the slide rails.
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Page 25: Installing The Optional Liebert Intellislot® Card And Communication Cables
The installer must provide an upstream branch circuit breaker. The input circuit breaker on the distribution box and the output circuit breaker on the rear of the power distribution box disconnect all power between the main cabinet and the distribution box. Vertiv | Liebert GXT4 Installer/User Guide |... -
Page 26: Terminal Block Connections
RECOMMENDED WIRE WIRE (MAXIMUM) TERMINAL (INCLUDING ACCEPTED UPS MODEL EXTERNAL TIGHTENING GROUND WIRE) OVERCURRENT TORQUE (75°C COPPER TERMINAL PROTECTION WIRE) BLOCK GXT4-5000RT230 (10AWG) (8AWG) GXT4-6000RT230 2.26 Nm 16mm (20 in-lb) GXT4-10000RT230 10mm (6AWG) (4AWG) Vertiv | Liebert GXT4 Installer/User Guide |... -
Page 27: Removing The Power Distribution Box
4. Remove the power distribution box from the UPS and set it aside. 5. On the rear of the panel, loosen the screws of the protective cover for the connectors, slide it over the connectors, and tighten the screws. Vertiv | Liebert GXT4 Installer/User Guide |... -
Page 28: Configuring An It Power System
Remove screws on the IT Power System Access Cover as shown in the figure. 2. Disconnect the connectors as shown in the figure. 3. Install the IT Power System Access Cover and screws. Figure 3.7 Remove cover from IT Power System Connectors compartment Vertiv | Liebert GXT4 Installer/User Guide |... - Page 29 DESCRIPTION Remove screws. IT power system connectors Vertiv | Liebert GXT4 Installer/User Guide |...
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Page 31: Operation And Display Panel
The LED indicators on the front of the operation and display panel are: • Inverter • Battery • Bypass • ECO Mode • Fault Figure 4.1 above shows the indicators’ locations. Their descriptions and functions are as follows. Vertiv | Liebert GXT4 Installer/User Guide |... -
Page 32: Control Buttons
Pressing this button can enter the next level menu or confirm the parameter setting value. 4.3 LCD The LCD panel shows the UPS status and enables changes to the UPS settings by assisting in navigating through the GXT4 menu (see Menu Structure on page 33). Vertiv | Liebert GXT4 Installer/User Guide |... -
Page 33: Menu Structure
4.4 Menu Structure The menu structure of the the LDC display is shown in the following figure. Figure 4.2 Menu structure Vertiv | Liebert GXT4 Installer/User Guide |... -
Page 34: Startup Screen
Select MAIN MEN U > CO N FIGUR AT IO N > UPS to enter the UPS screen. This menu has six screens. Press the Up or Down button to move the cursor to the required item, and press the Enter button to confirm the settings. Vertiv | Liebert GXT4 Installer/User Guide |... - Page 35 Select Main Menu > 2 CO N FIGUR AT IO N > 6 LCD to enter the LCD screen. This menu has two sub menus, LANGUAGE and COLOR. Select 1 LAN GUAGE and press the Enter button to enter the LANGUAGE screen. Vertiv | Liebert GXT4 Installer/User Guide |...
- Page 36 Select MAIN MEN U > LO G > CLEAR LO G to enter the CLEAR LOG screen. Press the Up or Down button to move the cursor to the required item. Press the Enter button to confirm the settings. Vertiv | Liebert GXT4 Installer/User Guide |...
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Page 37: Prompt List
The UPS is on ECO mode; the mains is supplying power to the load directly to reduce energy usage. Bypass Power Restored The bypass power recovered and the UPS can now transfer to bypass. Vertiv | Liebert GXT4 Installer/User Guide |... -
Page 38: Warning List
Overtemperature occurs to the UPS and the UPS will transfer to Bypass mode. Charger Out Of Order The charger has failed. Fan Out Of Order At least one fan is failed. DC Bus Discharge Fail DC-DC failure occurs. Rectifier Out Of Order Rectifier failure occurs. Vertiv | Liebert GXT4 Installer/User Guide |... - Page 39 2. Enter the EVENT LOG screen, and select VIEW LO G to view the entire event log. NOTE: There will be a short delay before the EVENT LOG screen displays the historical fault log to allow the log to load. Vertiv | Liebert GXT4 Installer/User Guide |...
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Page 41: Operation
If the battery test results show FAILED, allow the UPS to recharge the batteries for 24 hours. • Retest the batteries after 24 hours of charging. • After the batteries have been retested, if the battery test still shows FAILED, contact your local Vertiv™ representative or Technical Support. Vertiv | Liebert GXT4 Installer/User Guide |... -
Page 42: Performing Manual Bypass
2. Move the Manual Bypass breaker on the rear of the UPS to the bypass position. This requires loosening the captive screw and sliding the bracket up and away from the Manual Bypass breaker. Vertiv | Liebert GXT4 Installer/User Guide |... -
Page 43: Communication
MultiLink license kit permits shutting down multiple computers that are protected by the UPS. For more information about the Liebert IntelliSlot SNMP Card, Liebert IntelliSlot Web Card and Liebert MultiLink License Kits, visit www.VertivCo.com or contact your Vertiv™ representative. 6.2 USB Port Communication The standard B-type USB port is used to connect the UPS and network server or other computer system using Liebert MultiLink. -
Page 44: Configuration Program
Set the Auto-Battery test to 8, 12, 16, 20, or 26 weeks (default is 8 weeks) • Select the number of external battery cabinets connected to the UPS to adjust the remaining run time calculated by Vertiv™ software products (default is zero) • Select one of multiple output voltages to match various voltages. -
Page 45: Terminal Block Communication
WARNING! When the Auto-Enable output option is selected and the UPS output is disabled using Any Mode Shutdown, the GXT4 output can turn On automatically and without warning if the connection is changed. Vertiv | Liebert GXT4 Installer/User Guide |... -
Page 46: Battery Mode Shutdown
The user must supply a means of interfacing with the REPO circuit to allow disconnecting the UPS input feeder breaker to remove all sources of power to the UPS and connected equipment to comply with national and local wiring codes and regulations. Vertiv | Liebert GXT4 Installer/User Guide |... - Page 47 Manual restart using the front panel is required after the REPO connection is closed again. CAUTION: To maintain safety (SELV) barriers and electromagnetic compatibility, signal cables should be shielded and run separately from power cables. Vertiv | Liebert GXT4 Installer/User Guide |...
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Page 49: Maintenance
• Disconnect charging source prior to connecting or disconnecting battery terminals. • If the battery kit is damaged in any way or shows signs of leakage, contact your Vertiv™ representative immediately. • Handle, transport and recycle batteries in accordance with local regulations. -
Page 50: Battery Replacement Procedures
UPS is always in a restricted access location (such as a rack or server closet). Contact your local dealer or Vertiv™ representative to obtain the pricing of the appropriate replacement battery pack. CAUTION: Risk of explosion if battery is replaced by an incorrect type. Dispose of used batteries according to the instructions. -
Page 51: Battery Charging
6. Unpack the new internal battery pack. Take care not to destroy the packing. Compare the new and old internal battery pack to make sure they are the same type and model. If so, proceed with 7. If they are different, stop and contact your Vertiv™ representative, or Technical Support. -
Page 52: Precautions
Check if the UPS is faulty: Is the Fault Indicator On? Is the UPS sounding an alarm? • Check if the UPS is operating in Bypass mode: Normally, the UPS operates in Normal Mode. If it is operating in Bypass Mode, stop and contact your local Vertiv™ representative or Technical Support. •... -
Page 53: Troubleshooting
(on 1 second and off 1 second) as an alert. Press any button to exit the alert mode. If no correction attempt is performed on the UPS, the LCD back light will flash again until the UPS fault is corrected. Vertiv | Liebert GXT4 Installer/User Guide |... -
Page 54: Audible Alarm
Check load level indicator and reduce the load on the UPS. battery Batteries may not be able to Replace batteries. Contact your local dealer, Vertiv™ representative or Technical Support for backup time hold a full charge due to age replacement battery kit. - Page 55 When reporting a UPS issue to Vertiv™, include the UPS model and serial number. These are located in several places for your ease of location: • on the top panel (rack mount orientation) • the left side (tower orientation) •...
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Page 57: Specifications
Valve-regulated, non-spillable, lead acid Quantity x V 20 x 12V 9AH battery, CSB UPS12460F2 or CSB Battery Mfr. / Part # 5AH battery, CSB HR1221W or YUASA NPH5-12 HR1234WF2 Backup Time See Table 9.4 on page 59 Vertiv | Liebert GXT4 Installer/User Guide |... - Page 58 Four IEC320 C19 16A/250V Sockets, Six C13 10A/250V Sockets Includes: Four C13 10A/250V Sockets Manual Bypass Switch with Indicator Lamps Manual Bypass Switch with Indicator Lamps Input Branch Circuit Breaker, Supplied by User Vertiv | Liebert GXT4 Installer/User Guide |...
- Page 59 Up to 1000m (3280.83 ft.) at 25°C (77°F) Agency Safety IEC62040-1:2008 version Transportation ISTA Procedure 1E Table 9.4 Battery run times, minutes 230VAC RT MODELS NUMBER OF LOAD PERCENT OF BATTERIES/CABINETS CAPACITY 5KVA 6KVA 10KVA Internal Battery 100% Vertiv | Liebert GXT4 Installer/User Guide |...
- Page 60 NUMBER OF LOAD PERCENT OF BATTERIES/CABINETS CAPACITY 5KVA 6KVA 10KVA Internal Battery + 1 External Battery Cabinet 100% Internal Battery + 2 External Battery Cabinets 100% Internal Battery + 3 External Battery Cabinets 100% Vertiv | Liebert GXT4 Installer/User Guide |...
- Page 61 Run times in this table are approximate. They are based on new, fully charged standard battery modules at a temperature of 25°C (77°F) with 100% resistive UPS loading. Run times listed above can vary by ±5% due to manufacturing variances of the batteries. Vertiv | Liebert GXT4 Installer/User Guide |...
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Page 62: Auto-Learning Battery Run Times
If all conditions are not met, the run time calculation will not be modified. If the configuration program is used to change the number of battery cabinets, then the values in the battery above table will be restored. This will override any value that is auto-learned. Vertiv | Liebert GXT4 Installer/User Guide |... -
Page 63: Appendices
Liebert product. Please call or e-mail us: Technical support: e: liebert.upstech@vertivco.com p: 1-800-222-5877 menu option 1 Monitoring support: e: liebert.monitoring@vertivco.com p: 1-800-222-5877 menu option 2 Warranty support: e: microups.warranty@vertivco.com p: 1-800-222-5877 menu option 3 Vertiv | Liebert GXT4 Installer/User Guide |... - Page 64 This page intentionally left blank. Vertiv | Liebert GXT4 Installer/User Guide |...
- Page 66 VertivCo.com | Vertiv Headquarters, 1050 Dearborn Drive, Columbus, OH, 43085, USA © 2017 Vertiv Co. All rights reserved. Vertiv and the Vertiv logo are trademarks or registered trademarks of Vertiv Co. All other names and logos referred to are trade names, trademarks or registered trademarks of their respective owners. While every precaution has been taken to ensure accuracy and completeness herein, Vertiv Co.
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