Sanyo Wipoq User Manual page 24

04 frequently asked questions
My WiPOQ doesn't connect to my phone
Check the Bluetooth on your phone is
◆ ®
enabled and your mobile is visable to other
Bluetooth ® users. Refer to your mobile's
documentation for details.
Make sure your mobile phone and WiPOQ
◆
are within a 10m radius of one another.
Go to the Settings section of your
◆
My WiPOQ screen and select Bluetooth.
Check that your device is discoverable (Yes).
I can't send/receive emails
◆ Check that the email account settings are
entered correctly. See section setting up your
email account details.
Check your Bluetooth LED is flashing green;
◆ ®
this represents a good connection with
your phone. If it is red, press and hold the
Bluetooth ® key until the blue light shows.
If the light still shows red, try re-partnering
your WiPOQ and your mobile.
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Can I use another mobile phone
with my WiPOQ?
Many phones are already compatible with your
WiPOQ and new ones are always being added.
Please visit www.wipoq.com for up to date
information on phone compatibility.
MyWiPOQ isn't synchronising with my PC
Check that the mini USB cable is correctly
◆
connected to your computer.
Check you have correctly installed
◆
synchronisation software.
◆ Make sure you have selected the correct
Microsoft databases to synchronise with your
WiPOQ. E.g. MS Outlook 2000/2002/2003 or
Windows Address Book (Outlook Express).
My WiPOQ won't send SMS messages
Check that the Bluetooth® connection
between your device and WiPOQ is active. If
it is the blue LED will be pulsating.To re-instate
the connection press the Bluetooth button in
the top right corner of your keyboard.
frequently asked questions
My WiPOQ won't send
or receive a Vcard
Check that the Bluetooth® connection
between your device and WiPOQ is active.
If it is, the blue LED will flash.To re-instate the
connection press the Bluetooth button in the
top right corner of your keyboard.
Can I reset my WiPOQ?
Yes, you can reset your WiPOQ. Go to the
About tab in Settings section and press the
Menu key. A popup will give you a Factory
Reset option. Select Factory Reset again to
proceed.You will be asked a second time to
confirm the reset and automatic restart your
device. Select Yes to continue.
Beware! A factory reset will remove all the
data on your WiPOQ permanently. We advise
you to perform a backup before reseting
your device. You can see how to do this in
the Synchronisation and Backup section.
What do I do if my WiPOQ
screen freezes?
If the screen freezes first try to turn the power
off and on again. If this fails, it is safe to remove
the battery for a few seconds and try to start
the WiPOQ again.You will need to complete the
installation wizard when the power is back on.
How do I input symbols?
Each letter key has an extended character or
symbol.You can access these by holding down
the Alt key and pressing the desired character.
My device will not load a web page
Check that the Bluetooth® connection
◆
between your device and WiPOQ is active.
If it is the blue LED will flash.To re-instate the
connection press the Bluetooth button in
the top right corner of your keyboard.
◆ Check that your mobile contract includes
data transfer. If you are unsure, contact your
network provider.
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