Error Messaging - Orflo MOXI GO User Manual

Error Messaging

Error Messages
Alignment Failed: Cassette
Aperture Not Found
Calibration: Please remove the
cassette
Error: The disk is full
Invalid or empty filename
No Suitable Fit
Gray Screen – "Software
Exception"
Resource Error: Missing
Resource
Sensor Error: The sensor is
incompatible.
Test Error: Fluid was not
Detected
Test Error: Incomplete Test
Test Error: Stop Detected before
Start
Used or Invalid cassette
User/System Defaults loaded
Warning: Low Battery
Warning: High Concentration
Warning - Time/Date lost
Moxi GO™ User Guide
Cause
Cassette error
Cassette in tray on startup
Disk is full of saved files and there
is not enough space to save
assay.
Filename field is blank
No clear Gaussian population in a
Size Histogram
System firmware has detected a
malfunction.
System settings error
Missing System Files
Cassette error
Sensor Contact error
Sample not loaded or volume too
small
Insufficient fluid (<75 µL)
Cells/beads too large
Aggregated cells clogging filter and
blocking flow
Used cassette or cassette error.
Previously used cassette or
cassette error.
New firmware has been loaded
Instrument has detected corruption
or new version of firmware and
reset all settings to factory defaults
Battery needs to be recharged
Particle count exceeds cassette
recommended concentration range
Battery ran out of power and
system clock reset
Corrective Action
Remove cassette and reinsert. If problem
persists, try the other side of the cassette or a
new cassette or cycle instrument on/off and retry.
Remove the cassette from the tray and tap "OK"
Transfer files to PC or Mac, and then delete files
from "Saved Data" on system
Enter a valid filename.
Regate population and retry to obtain sizing and
counts.
Try to reset the instrument by pressing and
holding the power button for at least 5 seconds. If
problem persists, contact ORFLO Technical
Support.
Try to reset the instrument by pressing and
holding the power button for at least 5 seconds. If
problem persists, contact ORFLO Technical
Support.
Try the other side of the cassette or a new
cassette
If this affects multiple cassettes, please contact
ORFLO Technical Support
Make sure sample is loaded and volume is 75 µL.
Make sure sample volume added is 75 µL
Make certain that the particle type is within the
specified size range according to the
specifications.
Try breaking apart cells using pipette trituration
and/or protease treatment.
Try the other side of the cassette or a new
cassette
Try the other side of the cassette or a new
cassette. Can not reuse cassettes.
No problem, simply touch OK to acknowledge
Contact ORFLO technical support
Recharge instrument for a minimum of 4 hours. In
order to run tests the instrument must be charged
to at least 50%.
Dilute sample (e.g. 10x) and re-run
Charge the unit overnight and reset the
Date/Time in the Settings section (icon off of
Home screen)
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