Specifications; Troubleshooting - Wyrestorm NHD-400-RX v1 Quick Start Manual

Specifications

Audio and Video
Inputs
Outputs
Output Video Encoding
Encoding Data Rate
End to End Latency (Max)
Audio Formats
Video Resolutions (Max)
Color Depth
Maximum Pixel Clock
3D
Communication and Control
HDMI
Ethernet
IR
RS-232
Power
Power Supply 12V DC 1A
PoH Standard
Max Power Consumption 15W
Environmental
32°F ~ 113°F (0°C ~ 45°C) | 10% ~ 90%,
Operating Temperature
non-condensing
-4°F to ~ 158°F (-20°C ~ +70°C) | 10% ~ 90%,
Storage Temperature
non-condensing
Maximum BTU
51.18 BTU/hr

Troubleshooting

Before Performing any of the Following Troubleshooting Steps
• Verify that all NHD devices contain the latest version of firmware. This
will ensure that all devices are up to date and working at their highest
performance level.
NetworkHD Software fails to locate TX/RX/CTL Devices
• Verify that all NHD and Network devices are powered On.
• Adjust Windows Firewall Settings – Create an exception for Configuration
Tool for WyreStorm NetworkHD 000 Series or disable completely.
• Verify that the PC, the CTL, and NHD encoders and decoders are on the
same LAN/VLAN.
• Verify that all network switches share the same VLAN configuration.
• Reboot all system components including the NHD-000-CTL and the PC/
Mac.
• Ensure that only one CTL port is connected per LAN/VLAN. If only one
LAN/VLAN exists only use the AV port.
Warranty Information
This product is covered by a 3 year limited parts and labor warranty. During this period there will be no charge for unit repair,
component replacement or complete product replacement in the event of malfunction. The decision to repair or replace will
be made by the manufacturer. This limited warranty only covers defects in materials or workmanship and excludes normal
wear and tear or cosmetic damage. Visit the product page located at
product including important technical information not provided in this document and warranty terms & conditions.
Copyright © 2017 WyreStorm Technologies |
NHD-400-TX | NHD-400-RX v1 Quickstart Guide | 170406
TX: 1x HDMI In: 19-pin HDMI type A female RX: 1x 8-pin RJ-45 female - 10/100/1000 Mbps auto-negotiating
TX: 1x HDMI Out: 19-pin HDMI type A female | TX/RX:1x Audio Out: 3.5mm (1/8in) TRS Stereo Jack
JPEG2000
Max: 850Mbps - Typical: 150~300Mbps
1 frame latency
720p @60fps: 16ms | 1080i @30fps: 33ms | 1080p @60fps: 16ms | 2160p @30fps: 33ms
2ch PCM | Multichannel: LPCM and Up to DTS-X and Dolby Atmos
HDMI
640x480i @60Hz 8bit (15m/50ft)
1280x720p @60Hz 10bit (15m/50ft)
1920x1080i @60Hz 12bit (15m/50ft) | 1920x1080p @60Hz 12bit (15m/50ft)
Input: 3840x2160p @60Hz 4:2:0/4:4:4 8bit (7m/23ft) | @24Hz 4:2:0 HDR 10bit (3m/9.8ft)
Output: 3840x2160p @30Hz 4:4:4 8bit (7m/23ft) | @24Hz 4:2:0 HDR 10bit (3m/9.8ft)
Using Cat6/6a/7
640x480i @60Hz 8bit (100m/328ft Point to Point)
1280x720p @60Hz 10bit (100m/328ft Point to Point)
1920x1080i @60Hz 12bit | 1920x1080p @60Hz 12bit (100m/328ft Point to Point)
Input: 3840x2160p @60Hz 4:2:0/4:4:4 8bit | @24Hz 4:2:0 HDR 10bit (100m/328ft Point to Point)
Output: 3840x2160p @30Hz 4:4:4 8bit | @24Hz 4:2:0 HDR 10bit (100m/328ft Point to Point)
1080p: 16bit | 4K UHD: 8bit | HDR @24p: 4:2:0 10bit BT.2020
300 MHz
HDMI 1.4b 3D: TnB, SbS, F.P
HDCP 2.2 | CEC
1x LAN (PoE): 8-pin RJ-45 female 10/100/1000mBps
1x IR TX: 3.5mm (1/8in) TS Mono Jack | 1x IR RX: 3.5mm (1/8in) TRS Stereo Jack | Bidirectional Over Ethernet
1x RS-232: 4-pin Phoenix Connector | 2 Way (RX only)
wyrestorm.com
Dimensions and Weight
Rack Units/Wall Box
Height With | Without Feet
Width With | Without Brackets
Depth With | Without Handles
Weight
Regulatory
Safety and Emission
Failure to Connect to CTL Controller
• Follow the previous steps for failing to connect to devices. If these are
unsuccessful, press and hold the reset button on the front of the CTL for 5
seconds.
• After a reboot the CTL will be returned to the default IP address of
192.168.11.243 for the control port and 169.254.1.1 for the AV port.
No Image Appearing on Displays
• Verify that all NHD, Network, Source, and Display devices are powered On.
• Test sources and displays by connecting them directly together.
• Swap out the HDMI cable
• Connect the power supply to the component rather than using PoE.
• If the display is only HDMI 1.4/HDCP 1.4 – Ensure the decoder is set to
HDCP 1.x by right clicking the unit in the NetworkHD Console and opening
the video settings option.
wyrestorm.com for additional information on this
North America: 518-289-1294 | EMEA/ROW: 44 (0) 1793 230 343
4 of 4
0.56U Flat on Shelf | 5U in NHD-000-RCK
N/A | 25mm/0.99in
250mm/9.85in | 220mm/8.67in
N/A | 130.4mm/5.14in
0.75kg/1.65lbs
CE | FCC | RoHS
support@wyrestorm.com