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Sorenson ntouch VP User Manual

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Copyright © 2016 Sorenson Communications All Rights Reserved
Any trademarks mentioned herein are the property of their respective owners.
All names and phone numbers used herein are fictitious and are not intended to refer to actual persons, businesses, or numbers.
ntouch VP
User Guide

Table of Contents

• New 8.0 Features ....................................................... 2
• Hardware Overview ................................................... 3
• User Interface Overview .......................................... 8
• Make and Receive Calls............................................. 16
• Use Call Transfer ........................................................ 25
• Share Text and Contacts .......................................... 30
• Use Voice Carry Over (VCO) ................................... 41
• Use Personal SignMail Greeting ............................ 48
• Send Deaf SignMail .................................................. 62
• View Your SignMails .................................................. 65
• See Call History........................................................... 74
• Add a Profile Photo .................................................. 91
• Use the Phonebook ................................................... 95
• Use the Video Center .............................................. 116
• Change Settings ....................................................... 119
• Get Help ....................................................................... 162
Version 8.0
Firmware 8.0
February 29, 2016

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  • Page 1: Table Of Contents

    Firmware 8.0 February 29, 2016 Copyright © 2016 Sorenson Communications All Rights Reserved Any trademarks mentioned herein are the property of their respective owners. All names and phone numbers used herein are fictitious and are not intended to refer to actual persons, businesses, or numbers.

  • Page 2: New 8.0 Features

    Caller ID information in your outgoing calls. When this feature is enabled, you will not be able to call Sorenson users who have enabled the “Don’t Accept Anonymous Calls” feature (described below) on their endpoints.

  • Page 3: Hardware Overview

    Hardware Overview Hardware Overview ntouch VP is made up of three separate hardware devices: the Main Unit, the Remote Camera Unit (RCU), and the hand-held remote control. The Main Unit connects to the Remote Camera Unit with a USB cable attached to the RCU. The Main Unit connects to a standard TV set or to an HDTV using either a composite video cable or an HDMI cable.
  • Page 4 Step 3. Look at this picture to see the ports on the back panel of the Main Unit. The Sorenson Trainer who installed ntouch VP in your home or office will have connected cables to these ports. Figure 3: Back panel of ntouch VP Main Unit...
  • Page 5 Hardware Overview Step 4. Look at this picture to see ntouch VP’s Remote Camera Unit (RCU). The LightRing is located around the camera lens. You do not have to focus or adjust the camera lens. LightRing around the lens Fixed-focus lens Figure 4: Remote Camera Unit with LightRing and lens Step 5.
  • Page 6 Hardware Overview ntouch VP 8.0...
  • Page 7 Hardware Overview Camera Direction Mine Cancel Missed Call Clear Number Page/Zoom Phonebook Enter Power Flash Status Help Theirs Home Video Center Keyboard Video Privacy Microphone View User Guide...

  • Page 8: User Interface Overview

    User Interface Overview User Interface Overview ntouch VP’s user interface (UI) is designed to be easy to understand and to use. There are six main screens that you access by selecting six buttons at the left side of the screen. Most screens contain one or two columns that hold buttons, fields, and lists.
  • Page 9 User Interface Overview Step 2. You will use the Arrow keys on the remote control to move around the screen. Use Enter key located in the center of the four Arrow keys to select things on ntouch VP’s user interface. A close-up view of this group of keys is shown below. Four Arrow keys on the silver ring Enter key is in...
  • Page 10 Use the remote control to move back to the left side of the screen. You will then see the Home screen and your Self-View image again as shown below. Figure 10: Home button selected on Home screen ntouch VP 8.0...
  • Page 11 User Interface Overview Step 6. Use the remote control to move down the left column to select the Call History button. You will then see the Call History screen as shown in the image below. Figure 11: Call History button selected Step 7.
  • Page 12 Use the remote to move to the Phonebook button. This is the Phonebook screen. Figure 13: Phonebook button and screen Step 9. Use the remote to move to the Settings button. This is the Settings screen. Figure 14: Settings button and screen ntouch VP 8.0...
  • Page 13 User Interface Overview Step 10. Use the remote to move to the right to highlight the Personal button. Notice that a third column of buttons has appeared near the right side of the screen. This new column of buttons is used to access the five Personal settings screens. New column of buttons has appeared Figure 15: Personal button and right column buttons Step 11.
  • Page 14 Figure 18: Remote control quick-access buttons Step 14. If you like, you can now practice using these four keys. When you are finished practicing, go on to the next section to learn about the Status Bar icons. ntouch VP 8.0...
  • Page 15 User Interface Overview To Use Status Bar Icons A row of five icons appears at the bottom of most ntouch VP screens. These five icons show the current status of five important features of the ntouch VP videophone. Step 1.

  • Page 16: Make And Receive Calls

    You can also call other deaf videophone users directly (point-to-point calling). To be able to call someone using ntouch VP, you just need to know that person’s telephone number or the IP address of the videophone or other device that they use.
  • Page 17 Make and Receive Calls Step 2. Enter the phone number that you want to call in the Dial field. Figure 21: Number entered in Dial field Step 3. The Dialing screen appears. Notice the Number of Rings indicator. Rings Indicator Figure 22: Dialing screen with Rings Indicator User Guide...
  • Page 18 Hang Up button will then appear in the Status Bar as shown below. In-Call Status Bar Figure 24: Hang Up button Step 6. Select the Hang Up button to end the call and return to the Home screen. ntouch VP 8.0...
  • Page 19 Make and Receive Calls To Answer an Incoming Call Step 1. Look for the Incoming Call dialog to appear. Select the Answer button. Ignore Call button Figure 25: Home button Note: If you do not want to answer the incoming call, select the Ignore Call button.
  • Page 20 Figure 27: Hang Up button Step 4. Select the Hang Up button to end the call. Step 5. You will then be back at the Home screen as shown below. Figure 28: Home screen after hang up ntouch VP 8.0...
  • Page 21 “Dial Tone Multi-Frequency” (DTMF) signals. The Number Entry feature works through ntouch VP’s Share Text feature. See the steps that start on Page 35 for details on using the Share Text feature during a call.
  • Page 22 Number being dialed Figure 31: Dialing a recent call Note: ntouch VP will dial the number that was associated with the recent call even if the contact record for the caller, if any, contains more than one phone number. ntouch VP 8.0...
  • Page 23 To Check For Missed Calls/New SignMails or Videos Step 1. Whenever you return to the ntouch VP after you’ve been away a while, look for the screen saver shown in the example below. The screen saver will tell you if you have missed calls or received new SignMails or other videos during your absence.
  • Page 24 Make and Receive Calls To Recognize Incomplete or Busy Calls Step 1. If your call to a non-Sorenson videophone or other endpoint cannot be completed for some reason, you will see the dialog shown below. Figure 34: Call Not Completed dialog Step 2.

  • Page 25: Use Call Transfer

    Call History list, or you can enter the phone number to be dialed by ntouch VP. If you are a member of a myPhone Group, you can transfer a call to another member of your group.
  • Page 26 Share Text button Figure 37: Share Text button on active call screen Step 3. Use the remote control to move to the Transfer button as shown below. Transfer button Figure 38: Transfer button on active call screen ntouch VP 8.0...
  • Page 27 Figure 39: Transfer pop-up menu on active call screen The pop-up menu lets you choose where to transfer this call. The myPhone option will appear when your ntouch VP is a member of a myPhone Group. Step 5. To transfer this call to a member of your myPhone Group, select the myPhone button to display the screen shown below.
  • Page 28 Selected contact Figure 42: Contact selected in Choose a Contact dialog Step 9. Select the contact to which you want to transfer this call. The call will be transferred and you will return to the Home screen. ntouch VP 8.0...
  • Page 29 Use Call Transfer Step 10. To transfer this call to one of the numbers in your Call History list, select the Call History button at the screen in Figure 39 to display the screen shown below. Call History List Figure 43: Call History dialog on active call screen Step 11.

  • Page 30: Share Text And Contacts

    Share Text and Contacts Share Text and Contacts ntouch VP offers the popular “Share” feature which includes a Share Text and a Share Contacts function. You can share text messages during a call which you have saved before the call begins. The Saved Text function lets you save up to 5 short text messages to use during calls.
  • Page 31 Share Text and Contacts Step 2. Move to the Saved Text button as shown below. Saved Text button Figure 46: Saved Text button on Call Options Settings screen Step 3. Select the Saved Text button to display the screen shown below. Select to modify drop-down list Enter Save Text field...
  • Page 32 Empty item selected Field is highlighted Figure 49: Edit Saved Text field on Saved Text screen In this example image, an <Empty> item was selected from the drop-down list. ntouch VP 8.0...
  • Page 33 This sample image shows an example of some text you might want to display during a call. Any personal information you enter, such as a credit card number, is safely stored on the videophone itself. None of your saved text message are sent to, or stored by, Sorenson. User Guide...
  • Page 34 Then, move to and select the Clear Text button as shown below. Clear Text button Figure 53: Clear Text button on Saved Text screen The selected Saved Text message will be permanently erased from the videophone. ntouch VP 8.0...
  • Page 35 Share Text and Contacts To Use Saved Text During Calls After you have created one or more Saved Text messages, you can use this feature during any active videophone call. Step 1. At an active call screen, press the Enter key on the remote control as shown below.
  • Page 36 Figure 57: Saved Text pop-up menu Notice that the Saved Text pop-up menu contains a list of the five possible Saved Text messages. In this example image, two of the five have been created and saved. ntouch VP 8.0...
  • Page 37 Share Text and Contacts Step 5. Select the desired entry to put the saved text in the outgoing text field as shown. Selected Saved Text entry moved to the outgoing text field Figure 58: Saved Text entry shown in outgoing text field Notice that the selected Saved Text entry now appears in the outgoing text field.
  • Page 38 Figure 60: In-call Menu Bar on active call screen Step 2. Use the remote control to move to the Share Text button as shown below. Share Text button Figure 61: Share Text button on active call screen ntouch VP 8.0...
  • Page 39 Share Text and Contacts Step 3. Select the Share Text button to open the pop-up menu and then move to the Contacts button as shown below. Contacts button Figure 62: Contacts button in Share Text pop-up menu Step 4. Select the Share Text button to open the pop-up menu shown below.
  • Page 40 Selected contact shown here Figure 64: Contact record shown in outgoing text field The name and phone number(s) for the selected contact will be shown in the outgoing text field. ntouch VP 8.0...

  • Page 41: Use Voice Carry Over (Vco)

    Use Voice Carry Over (VCO) Use Voice Carry Over (VCO) ntouch VP includes both a 1-Line Voice Carry Over (VCO) and 2-Line VCO feature. In addition, the In-Call Audio feature can be used during point-to-point (P2P) calls. The microphone inside ntouch VP’s Remote Camera Unit (RCU) is used to pick up audio near the videophone.
  • Page 42 Device button Figure 66: Device button selected Notice the addition of the Audio button to the Device menu. Step 3. Move to the Audio button to display the screen shown below. Audio button Figure 67: Audio button selected ntouch VP 8.0...
  • Page 43 Use Voice Carry Over (VCO) Step 4. Select the Audio button to open the screen shown below. Enable In-Call Audio checkbox VCO options Figure 68: Audio Settings screen, audio disabled This is the Audio Settings screen. You can use this screen to enable the In-Call Audio feature and to select to use either the 1-Line VCO or 2-Line VCO feature.
  • Page 44 Because the 1-Line VCO feature uses ntouch VP’s built-in audio hardware, you can make SVRS VCO calls using just your ntouch VP. You will not need to have a separate voice telephone for 1-Line VCO Calls.
  • Page 45 Use Voice Carry Over (VCO) Step 8. Select to save your selections and return to the screen shown below. Audio “on” icon Figure 71: Audio icon enabled (“on”) Notice that the Audio icon (shaped like a microphone) has appeared in the bottom-center part of the screen.
  • Page 46 When connected, you can speak to the person you called using your own voice. The audio picked up by the microphone in ntouch VP’s Remote Camera Unit (RCU) will be sent with the video signal. The interpreter will sign the hearing person’s part of the conversation to you.
  • Page 47 Use Voice Carry Over (VCO) To Make a 2-Line VCO Call Step 1. Dial your SVRS call at the Home screen. Step 2. When the call is answered, the interpreter will see that you are making a VCO call and will place a voice call to your Callback number. You must answer that voice call and then wait.

  • Page 48: Use Personal Signmail Greeting

    Use Personal SignMail Greeting Use Personal SignMail Greeting ntouch VP’s Personal SignMail Greeting feature lets you record your own SignMail greeting video. You can customize your greeting video by adding text messages, or create a text-only greeting. You can change your personal greeting as often as you like. You can switch back to the Sorenson greeting video or even use no greeting.
  • Page 49 Notice the four “Greeting type” radio buttons. You use these buttons to select to record a personal greeting (with or without text), use a text-only greeting, use the default Sorenson greeting, or use no greeting video. The function buttons to the right of each type (in this example, Record and Preview) will change depending on the type of greeting you select.
  • Page 50 Figure 79: SignMail Greeting Type dialog Notice that a dialog has appeared in which you can select to record a Video Only greeting or a Video with Text greeting. You will select the Video Only option. ntouch VP 8.0...
  • Page 51 Figure 80: Record screen for Personal SignMail Greeting The Record screen contains a Self View image area so that you can see your image as it is being recorded by ntouch VP’s camera. The Record button is used to start the recording. Step 4.
  • Page 52 Figure 82: Preview button for Personal Greeting type Step 7. If you select the Preview button, but you have not yet recorded a personal greeting, you will see dialog shown below. Figure 83: Error Viewing Personal Greeting dialog ntouch VP 8.0...
  • Page 53 Use Personal SignMail Greeting To Record a “Video With Text” Greeting Step 1. Move to the Record button to display the screen shown below. Record button Figure 84: Record button for Personal Greeting type Step 2. Select the Record button to display the screen shown below. Video with Text button Figure 85: SignMail Greeting Type dialog...
  • Page 54 Figure 87: SignMail Greeting Text dialog, drop-down list open Notice the two built-in text entries in this example. One shows your phone number, the other shows your name (in this example, the name is “Test ntouch VP”). ntouch VP 8.0...
  • Page 55 Use Personal SignMail Greeting Step 5. Select an item from the drop-down list to display the screen shown below. Text appears in the drop-down list and the text entry field Figure 88: SignMail Greeting Text dialog, built-in text selected The text you select will be shown in both the drop-down list and the text entry field. See the Saved Text section which begins on Page 25 to see how to create more text items.
  • Page 56 Stop button Figure 91: Record screen during recording Step 10. Use the Stop button to stop recording. When finished recording, select the Save button. The text will be shown over the image when the video is played back. ntouch VP 8.0...
  • Page 57 Use Personal SignMail Greeting To Record a “Text Only” Greeting Step 1. Move to the Edit button to display the screen shown below. Edit button Figure 92: Edit button for Text Only Greeting type Step 2. Select the Edit button to display the screen shown below. Drop-down list Text entry field Figure 93: SignMail Greeting Text dialog...
  • Page 58 Figure 94: SignMail Greeting Text dialog, drop-down list open Notice the two built-in text entries in this example. One shows your phone number, the other shows your name (in this example, the name is “Test ntouch VP”). Step 4. Select an item from the drop-down list to display the screen shown below.
  • Page 59 Use Personal SignMail Greeting Step 5. If you want to enter text using the on-screen keyboard, move to the text entry field. Then press the Keyboard key on the remote control to open the screen below. Text entry field On-screen keyboard Figure 96: Keyboard Entry dialog You use this dialog to enter text (letters or numbers) to be saved.
  • Page 60 You will be back at the SignMail Settings screen. You can use the Preview button to view the text only greeting you just created as shown below. Preview button Figure 99: Preview button for Text Only Greeting type ntouch VP 8.0...
  • Page 61 Use Personal SignMail Greeting To Set Your SignMail Alerts Step 1. Select the Edit SignMail Alerts button on the SignMail Settings screen shown below. Edit SignMail Alerts button Figure 100: Edit SignMail Alerts button Step 2. Select the checkbox to enable the fields on the screen as shown below. Figure 101: SignMail Alerts screen, checkbox and fields enabled Step 3.

  • Page 62: Send Deaf Signmail

    Sorenson videophones or devices. The Deaf SignMail greeting will begin playing when ntouch VP answers a call after 8 rings. If you want to set a lower number of rings to make your ntouch VP answer calls sooner, see Page 125.
  • Page 63 Send Deaf SignMail Step 2. The greeting video ends with a visual “Ready, Set, Go” signal shown below. Ready, Set, Go signal Figure 103: Ready, Set, Go signal Step 3. You can start recording your SignMail when you see the Recording... progress bar shown below.
  • Page 64 If you choose to send the SignMail video, the video will appear in the Video Center list of the Sorenson videophone user that you called. When the video is played back, the user will then see that the video is a Deaf SignMail.

  • Page 65: View Your Signmails

    A list of SignMail videos has appeared Figure 106: SignMail button and list ntouch VP can receive SignMail videos from deaf callers or from hearing callers through Sorenson VRS. You may not know who sent you the SignMail until you view the video. User Guide...
  • Page 66 These blue dots mean that you have not yet viewed the SignMail video(s). Blue dots show unviewed videos Figure 108: Blue dots show unviewed videos Step 4. Go on to the next page to learn how to use the menu functions to view videos. ntouch VP 8.0...
  • Page 67 View Your SignMails To View a Video Step 1. Select the video that you want to view from the list. Then select the View button from the menu. Figure 109: View button Step 2. The View Video screen appears. The selected video will begin playing. Notice the function and playback control buttons at the right side of the screen.
  • Page 68 The bottom row of buttons from left to right are: Rewind to Beginning, Fast Forward, and Jump to End. If the buttons are grayed-out, they are not available for the selected video. Table 2: View Video details Step 4. Select Close when you are finished viewing the video. ntouch VP 8.0...
  • Page 69 View Your SignMails To Call a Sender Step 1. Select a video from the list. Then select the Call button from the menu. Figure 112: Call button Step 2. The Dialing screen appears. Complete your call as usual when the person answers. Figure 113: Dialing screen Step 3.
  • Page 70 If the Add button is grayed-out, a contact record already exists for the sender of this video. Step 2. The Add Contact screen appears. Complete the required entries in the fields. Fields and buttons Figure 115: Add Contact screen Step 3. Select to save the contact record. Select Cancel to exit without saving. ntouch VP 8.0...
  • Page 71 View Your SignMails To Delete a Video Step 1. Select a video from the list. Then select the Delete Item button from the menu. Figure 116: Delete Item button Step 2. A confirmation dialog appears. Select to delete just this one video from the list. Select to exit without deleting.
  • Page 72 The phone number came from the SignMail video. Figure 119: Add Blocked Phone Number dialog Step 3. Select to block any future SignMail videos from this number. Select Cancel exit the dialog without blocking the number. ntouch VP 8.0...
  • Page 73 View Your SignMails To Clear All Videos Step 1. Select a video from the list. Then select the Clear List button from the menu. Figure 120: Clear List button Step 2. A confirmation dialog appears. To delete all videos at once, select Yes. To exit without deleting, select No.

  • Page 74: See Call History

    See Call History See Call History ntouch VP keeps a record of all outgoing calls you make and all incoming calls you receive from hearing or deaf people. You can use the Call History feature to look at a list of all your calls or you can choose to look at just the missed, received, or dialed calls.
  • Page 75 See Call History Step 2. Select one of the four buttons to display the call list that you want to see. The Calls button is selected in this example. Figure 123: All Calls button and List Step 3. Select one of the other buttons. The Missed Calls button is selected in this example.
  • Page 76 All Calls list are shown. Step 6. When you are ready to continue, go on to the next few pages to learn about the functions you can perform on the calls shown in the four Call History lists. ntouch VP 8.0...
  • Page 77 See Call History To Make Calls from Any List Step 1. Select the list that you want to view (for example, the All Calls list). Then select one of the calls from that list. Notice that a menu has appeared to the right of the call list.
  • Page 78 The Dialing screen appears. Complete your call as usual when the person answers. Figure 128: Dialing screen Note: ntouch VP will dial the number that was associated with the call even if the contact record for the caller, if any, contains more than one phone number. Step 4.
  • Page 79 See Call History To Add a Contact Step 1. Select the list you want to view (All, Missed, etc.). Then select a call from the list. Figure 130: Call selected from list Step 2. Select the Add Contact button from the menu. Figure 131: Add Contact button User Guide...
  • Page 80 Figure 133: Add Contact screen Note: The three (3) phone number fields in the center of the screen are for Home, Office, and Mobile phone numbers. Unique icons are used for each of the three fields. ntouch VP 8.0...
  • Page 81 See Page 41 to learn how to use the 1-Line and 2-Line VCO features. English VRS drop-down list Select your preference of English or Spanish VRS for this contact record. Your preference will be sent to the Sorenson VRS interpreter when you place a call. Table 3: Add Contact details Step 5.
  • Page 82 Figure 134 as shown in the image below. Existing Contact radio button Figure 134: Existing Contact radio button selected Step 7. Select the button to display the dialog shown in the image below. Existing contacts list Figure 135: Choose a Contact dialog ntouch VP 8.0...
  • Page 83 See Call History Step 8. After highlighting a contact in the list, select the button to display the screen shown in the image below. Select Phone Number Type dialog Figure 136: Select Phone Number Type dialog Note: The options in this dialog will vary depending on the numbers that have already being stored for the existing contact.
  • Page 84 Because the Call History lists are “snapshots” of events that have happened in the past, the phone numbers shown for the existing entries in the list will not change after a number has been added to a new or existing contact. ntouch VP 8.0...
  • Page 85 See Call History To Delete One Call from a List Step 1. Select the list that you want to view (All, Missed, etc.). Then select a call from the list. Figure 139: Call selected from list Step 2. Select the Delete Item button from the menu.
  • Page 86 Select to exit without deleting the call. Dialog buttons Figure 141: Dialing screen Note: Be careful when using the Delete Item function. Remember that you cannot recover deleted call records. ntouch VP 8.0...
  • Page 87 See Call History To Block a Phone Number Step 1. Select the list that you want to view (All, Missed, etc.). Then select the call you want to block. You will not receive calls or SignMails from numbers you choose to block. Figure 142: Call selected from list Step 2.
  • Page 88 The phone number to be blocked will appear in this field. Table 4: Add Blocked Phone Number details Note: You cannot block certain Sorenson phone numbers with this feature (for example, Sorenson Technical Support). Step 4. Select to block any future calls or SignMails from this number. Select Cancel exit the dialog without blocking the number.
  • Page 89 See Call History To Clear All Calls from All Lists Step 1. Select any one of the lists (All, Missed, etc.). Then select any call from the list. Figure 145: Call selected from list Step 2. Select the Clear List button from the menu.
  • Page 90 A confirmation dialog appears. To delete all calls in the Call History list at once, select Yes. To exit without deleting, select No. Figure 147: Delete Confirmation dialog Note: Be careful when using the Clear List function. Remember that you cannot recover deleted call records. ntouch VP 8.0...

  • Page 91: Add A Profile Photo

    Add a Profile Photo Add a Profile Photo ntouch VP’s Profile Photo feature lets you take a snapshot photo of yourself using your videophone’s camera. Profile photos are stored with your Sorenson profile record. When you make outgoing calls to other Sorenson endpoint users, your profile photo will be displayed in the incoming call dialog and will also appear in the Call History, SignMail and Phonebook lists if a contact record for your phone number is saved on the endpoint.
  • Page 92 Settings screen. The Change Password button and the fields on the screen (i.e., Name, Local, Toll-Free and E-Mail) have been moved to the center of the screen. Notice that if you are part of a myPhone Group as shown in this example, the button will read “Change myPhone Password.” ntouch VP 8.0...
  • Page 93 You can use the Take Photo button to use ntouch VP’s camera to take your photo. You can use the Browse button to choose one of the available avatar icons instead of taking a photo.
  • Page 94 Your photo Figure 153: Change Photo screen You can repeat the process of taking a photo until you are satisfied with the results. Select the Save button when ready to save the photo to your Sorenson profile record. ntouch VP 8.0...

  • Page 95: Use The Phonebook

    Use the Phonebook Use the Phonebook ntouch VP’s Phonebook can store up to 500 contact records. ntouch VP’s Call History feature is linked to the Phonebook to let you quickly add new contact records to the Phonebook. You can also add new contact records directly to the Phonebook.
  • Page 96 Figure 156: Alphabet column selected Note: You do not have to use the Alphabet column if you do not find it helpful for you. You can directly select any of your contacts by moving up and down the list. ntouch VP 8.0...
  • Page 97 Use the Phonebook Step 4. Select the Sorenson VRS contact located at the top of the list. Figure 157: Contact record selected Step 5. If you have many contacts, you can jump to any part of the list by pressing one of the number keys on the remote control.
  • Page 98 Figure 160: Searchable Contacts “C” Step 9. After a moment, ntouch VP will show you the contacts that match or are nearest to the letter you selected. You can scroll up and down through the list by pressing the Page Up/Page Down keys on the remote control.
  • Page 99 Use the Phonebook Step 10. Select a contact from the list. The name “Dr. Smith” is selected in this example. This name (which starts with “D”) is nearest to the “C” you selected in the previous step. Figure 161: “Dr. Smith” contact record selected Step 11.
  • Page 100 If more than one phone number is stored for a contact, a dialog will appear. Select the number you want to dial from the list and then press the remote’s Enter key. Figure 164: Multiple number dialog ntouch VP 8.0...
  • Page 101 Use the Phonebook Step 3. The Dialing screen appears. Complete your call as usual when the person answers. Figure 165: Dialing screen Step 4. After you hang up, you will be back at the contact list screen where you started. User Guide...
  • Page 102 Fields and buttons Figure 167: Edit Contact screen Step 3. Select to save any changes you made to this contact record. Select Cancel to exit without saving. You will then be back at the Contacts list screen. ntouch VP 8.0...
  • Page 103 Use the Phonebook To Delete a Contact Step 1. Select the contact to be deleted. Then select the Delete Item button from the menu. Figure 168: Delete Contact button Step 2. A confirmation dialog appears. To delete only this one contact from the list, select Yes.
  • Page 104 The Add Contact screen appears. Notice all the fields are empty for a new contact. Need Help Here? If you need help understanding the fields and options on this screen, see the table on Page 81. Fields and buttons Figure 171: Add Contact screen ntouch VP 8.0...
  • Page 105 Use the Phonebook Step 3. Starting at the top field, enter a name for this new contact record. As an example, this contact is named “Simon Garfunkel.” Enter a phone number for this contact. Figure 172: Name and number entered Step 4.
  • Page 106 Step 8. To show your preference for a Spanish VRS interpreter, select the English VRS drop- down list, and then select Spanish VRS from the drop-down list. Step 9. When finished, select to save the new contact. ntouch VP 8.0...
  • Page 107 Use the Phonebook To See/Edit Blocked Numbers Step 1. Select the Phonebook button. Then select the Blocked button. A list of blocked numbers will appear to the right. The list will be empty until you add numbers. Figure 175: Blocked button Step 2.
  • Page 108 The Edit Blocked Phone Number dialog appears. You can enter a description in the first field. The second field will already contain the phone number to be blocked. Figure 178: Edit Blocked Phone Number dialog Step 5. Select to save the changes. Select Cancel to exit the dialog without saving. ntouch VP 8.0...
  • Page 109 Use the Phonebook To Unblock a Number Step 1. Select a blocked number from the list. Then select the Unblock button the menu. Figure 179: Unblock button Step 2. A confirmation dialog appears. Select to delete (unblock) the selected blocked number.
  • Page 110 The Add Blocked Phone Number dialog appears. Enter a name and a phone number into the two fields. Figure 182: Add Blocked Phone Number dialog Step 3. Select to save the blocked number. Select Cancel to exit without saving. ntouch VP 8.0...
  • Page 111 Use the Phonebook To Use the Favorites Feature Step 1. At the Home screen, select the Phonebook button to open the screen shown below. Favorites button Phonebook button Figure 183: Phonebook button on Home screen Notice the new Favorites button in the middle panel of the screen. Step 2.
  • Page 112 Contacts button Contacts list Figure 185: Contacts button selected Step 4. Select the contact you want to add as a Favorite to open the screen shown below. Edit Contact button Selected contact Figure 186: Edit Contact button highlighted ntouch VP 8.0...
  • Page 113 Use the Phonebook Step 5. Select the Edit Contact button to open the screen shown below. Star icon to set number as a Favorite Figure 187: Edit Contact screen Notice the star icon to the right of each of the three phone number fields. By selecting this icon (that is, to make the icon turn yellow), you add the number to the Favorites list.
  • Page 114 Notice the function buttons in the right-side panel. You can move the contact up or down the in list using the Move Up and Move Down buttons. When you are at the Home screen, you can access the Favorite’s list quickly. You can also open the Favorites list from the Phonebook menu. ntouch VP 8.0...
  • Page 115 Use the Phonebook Step 10. From the Home screen, first move to the Dial field as shown below. Dial field on Home screen Favorites button Figure 190: Favorites button Home screen Notice the star icon to the right of the Dial field. This is the Favorites button. Step 11.

  • Page 116: Use The Video Center

    Notice that a Channels list has appeared in the center column of the screen. This list will change whenever Sorenson makes new videos available to you in the Video Center. The example channels that are shown in the above image are the “DKN” (Deaf Kids Network), “SN”...
  • Page 117 Use the Video Center Step 3. Move to the center column to display the screen shown below. Number of unviewed videos in this channel Selected channel is highlighted Program name Episode name Figure 193: Channels list selected After selecting a channel from the center list, the right side of the screen will show a list of available programs for this channel.
  • Page 118 Notice the function and playback control buttons at the right side of the screen. Name of video being played Figure 196: View Video screen Note: The View Video screen is also used for viewing SignMail videos. See Page 68 for details on using the playback controls on this screen. ntouch VP 8.0...

  • Page 119: Change Settings

    Device settings screens: About, Audio, Time Zone, Display, and Video. myPhone settings screen: Manage myPhone Group. This option will appear only if your ntouch VP is a member of a myPhone Group. For help setting up a myPhone Group, please call Sorenson CIR (Customer Service).
  • Page 120 Notice that the Personal menu has appeared in the middle of the screen. Personal menu Figure 198: Personal button and menu Step 3. Move to the General button in the Personal menu. Then select the button. Figure 199: General button ntouch VP 8.0...
  • Page 121 Select this checkbox to allow users of other Sorenson videophones to control the pan, my camera checkbox tilt, and zoom of the ntouch VP camera during a call. The Mine and Theirs keys on the remote control are used to switch between controlling the remote camera (Theirs) and your own camera (Mine).
  • Page 122 You must make an entry in all of the fields on this screen except for the Address 2 field. All of the other fields are marked with a white dot to show that they are required fields. ntouch VP 8.0...
  • Page 123 Feature Description Address field Enter the street number and name of the location of the ntouch VP videophone in this field. This address may be different than your home address. Address 2 field Enter the apartment or unit number, if any, of the address in this field.
  • Page 124 Entering an email address is optional; you do not have to put an entry here. Change Photo button Use this button to add a profile photo to your ntouch VP user account. See the section that starts on Page 91 for details about adding a profile photo.
  • Page 125 Change Settings Step 15. Move to the SignMail button in the Personal menu. Then select the button. Figure 205: Incoming button in Personal menu Step 16. The SignMail Settings screen appears. Figure 206: Incoming Call Settings screen For complete instructions for using this screen, see the section which starts on Page 48. User Guide...
  • Page 126 Feature Description Play SignMail Greeting Use this drop-down list to select the number of rings you want to allow before ntouch VP After drop-down list automatically answers the call and begins playing the selected SignMail greeting. Select SignMail...
  • Page 127 Change Settings Step 19. Study the table below to learn about the settings. Then select the settings you want to use. Feature Description Send me e-mail when I Select this checkbox to turn on the SignMail alerts feature. SignMail alerts are emails receive new SignMail that notify you that you have received a new SignMail video in the Video Center.
  • Page 128 Figure 208: Settings button and menu Step 2. Move to the Call Options button. Notice that the Call Options menu has appeared in the middle of the screen. Call Options menu Figure 209: Call Options button and menu ntouch VP 8.0...
  • Page 129 Change Settings Step 3. Move to the Saved Text button in the Call Options menu. Then select the button. Figure 210: Saved Text button Step 4. The Saved Text screen appears. Figure 211: Saved Text screen For complete instructions for using this screen, see the section which starts on Page 30. User Guide...
  • Page 130 Saved Text screen details Step 6. Select to save the changes. Select Cancel to exit without saving. Step 7. Move to the Incoming button in the Call Options menu. Then select the button. Figure 212: Incoming button ntouch VP 8.0...
  • Page 131 Privacy off and on by pressing the Video Privacy key on the remote control. Silence the internal Select this checkbox to turn off ntouch VP’s internal ringer so that when calls come in, ringer checkbox the LightRing will flash but the videophone will not make any sound.
  • Page 132 Step 11. Move to the Call Waiting button in the Personal menu. Then select the button. Figure 214: Call Waiting button in Personal menu Step 12. The Call Waiting Settings screen appears. Figure 215: Call Waiting Settings screen ntouch VP 8.0...
  • Page 133 Change Settings Step 13. Study the table below to learn about the settings. Then select the settings you want to use. Feature Description Automatically reject Select this checkbox to turn off the Incoming Call notice during active calls. All incoming incoming calls when in calls will be recorded as missed calls.
  • Page 134 Select one of these two radio buttons to choose which announcement you want the will introduce VRS Sorenson VRS interpreter to say to the hearing caller when connecting a VRS call. The calls radio buttons second option is longer, but gives more information about what to expect.
  • Page 135 Change Settings To See/Edit Network Settings Step 1. Select the Settings button. Notice that the Settings menu has appeared in the middle of the screen. Settings menu Figure 218: Settings button and menu Step 2. Move to the Network button. Notice that the Network menu has appeared in the middle of the screen.
  • Page 136 Network menu. Then, select the button. Do Not Change Settings Please contact Technical Support if you need help with or have questions about the network settings. Figure 221: New Profile... button in Network menu ntouch VP 8.0...
  • Page 137 Description Use DHCP checkbox Select this checkbox if ntouch VP is connected to a router with a DHCP (Dynamic Host Configuration Protocol) server. When this checkbox is selected, all other fields on the screen will be inactive (DHCP provides this information).
  • Page 138 960, 1024, 1152, 1280, 1408, and 1536 Kbps. Table 15: Network Speed screen details Step 10. Select Next to save the changes and go on. Select Back to return to the previous screen if you need to make changes before going on. ntouch VP 8.0...
  • Page 139 Change Settings Step 11. The Network Profile Name screen appears. Figure 224: New Network Profile screen Step 12. Study the table below to learn about the one field on this screen. Then enter a profile name in the field. Feature Description Enter a name for this Enter a name for this network profile.
  • Page 140 The profile name used in the example shown below is “MyHomeProfile.” List of profiles Figure 225: New profile shown in list Step 15. To make the new profile active, you must first select the profile from the list. ntouch VP 8.0...
  • Page 141 Change Settings Step 16. After you select the new profile, a menu appears to the right. Select the Connect button to activate and then connect to the selected profile. Figure 226: Connect button in menu Step 17. A message appears as the network settings are being updated to use the new profile.
  • Page 142 Support if you need help with or have questions about the network settings. Figure 228: Edit button in menu Step 19. The Network Profile Settings screen appears. Select the Profile Name button. Figure 229: Profile Name button ntouch VP 8.0...
  • Page 143 Change Settings Step 20. The Network Profile Name screen appears. Make changes as needed to the name. Figure 230: Network Profile Name screen Step 21. Select to save the changes. Select Cancel to exit without saving. You will then be back at the Network Profile Settings screen (Figure 229).
  • Page 144 Select Cancel to exit without saving. You will then be back at the Network Profile Settings screen (Figure 229). Step 28. Select the Public IP button at the screen shown in Figure 229. ntouch VP 8.0...
  • Page 145 Specify Public IP Select this button to manually assign a Public IP address to ntouch VP. You will Address radio button need to use this option if the Auto-detect Public IP Address feature fails to and field provide the required network connectivity.
  • Page 146 Step 33. The Port Settings screen appears. You cannot change any settings on this screen. Need Help Here? If you need help with this screen, please call Sorenson Technical Support. Figure 234: Port Settings screen Step 34. Select OK. You will then be back at the Network Profile Settings screen.
  • Page 147 Change Settings Step 36. To delete a profile, first select the profile, then select the Delete button. Figure 236: Delete button in menu Step 37. The Delete Network Profile dialog appears. Figure 237: Delete Network Profile dialog Step 38. Select to delete the selected profile.
  • Page 148 Settings menu Figure 238: Settings button and menu Step 2. Move to the Device button. Notice that the Device menu has appeared in the middle of the screen. Device menu Figure 239: Device button and menu ntouch VP 8.0...
  • Page 149 Step 3. Move to the About button in the Device menu. Then select the button. Figure 240: About button in Device menu Step 4. The About Your Sorenson ntouch screen appears. Figure 241: About Your Sorenson ntouch screen User Guide...
  • Page 150 The videophone will then reboot itself automatically. Patent information This area shows the website address for patent information for ntouch VP. Table 18: About Your Sorenson ntouch screen details Step 6.
  • Page 151 Enter the 10-digit phone number in this field of the voice telephone that you will use for the voice portion of your 2-Line VCO calls. When you make an SVRS VCO call, the Sorenson interpreter will call you back on a voice telephone line using the Callback phone number you enter.
  • Page 152 Step 13. Move to the Time Zone button in the Device menu. Then select the button. Figure 244: Time Zone button in Device menu Step 14. The Time Zone Settings screen appears. Figure 245: Time Zone Settings screen ntouch VP 8.0...
  • Page 153 Change Settings Step 15. Study the table below to learn about the settings. Then select the settings you want to use. Feature Description Select your time zone Select the time zone in which you live from this list. list Automatically adjust You cannot change this setting.
  • Page 154 Select the radio button for Standard or High Definition video output. screen resolution for You must use the Standard Definition (480p) option if ntouch VP is connected to a your TV radio buttons television using a composite video cable (a cable with a single yellow plug on each end).
  • Page 155 Change Settings Step 20. To see an example use of the Button Color feature, first select the Text Color drop- down list to display the screen shown below. Text color list Figure 248: Text Color drop-down list opened Step 21. Select Black from the list to display the screen shown below.
  • Page 156 Text color list Figure 250: Background Color drop-down list opened Step 23. Select White from the list to display the screen shown below. White selected Figure 251: White selected for Background color ntouch VP 8.0...
  • Page 157 Change Settings Step 24. Move to and select the button to save the color changes as shown below. OK button Figure 252: OK button highlighted Step 25. You will then see the Device options menu as shown in the image below. New colors are used for this button Figure 253: Display button in new colors...
  • Page 158 Move to the Video button in the Device menu. Then select the button. Figure 254: Video button in Device menu Step 27. The Video Settings screen appears. Video display area Drop-down lists Figure 255: Video Settings screen ntouch VP 8.0...
  • Page 159 Sorenson Trainer will make the correct selection to match the camera installed with your videophone. You do not need to change this setting unless you are instructed to do so by Sorenson Technical Support. Red, Green and Blue...
  • Page 160 Notice that the Settings menu has appeared in the middle of the screen. If your ntouch VP is already a member of a myPhone Group, you will see a menu option named “myPhone” as shown in the example below.
  • Page 161 Shows a list of the current members of the myPhone Group. Up to five ntouch endpoints members can join a myPhone Group. To make changes to your group, call Sorenson CIR (Customer Service) and ask for assistance. Table 23: Manage myPhone Group screen details...

  • Page 162: Get Help

    Get Help Get Help You can call the Sorenson CIR (Customer Service) or our Technical Support departments for help with your videophone. To Call Customer Service Step 1. Select the Settings button as shown below. Figure 259: Settings button and menu Step 2.
  • Page 163 Get Help Step 3. Move to the Customer Service button to display the screen shown below. Figure 261: Customer Service button on Help menu Step 4. Select the Customer Service button to display the Customer Service dialog. Figure 262: Customer Service dialog Step 5.
  • Page 164 To Call Technical Support Step 1. Select the Technical Support button to display the Technical Support dialog. Figure 263: Technical Support dialog Step 2. Select Call to place a call to Technical Support. Select Close to exit without calling. ntouch VP 8.0...

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