Chase INGENICO iCT 250 Quick Reference Manual
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Chase INGENICO iCT 250 Quick Reference Manual

Ingenico series
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INGENICO iCT 250
QUICK REFERENCE GUIDE
Ingenico
Review this Quick Reference Guide to learn how to run a sale,
settle your batch and troubleshoot terminal responses.
INGENICO iWL 250

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Summary of Contents for Chase INGENICO iCT 250

  • Page 1 INGENICO iCT 250 INGENICO iWL 250 QUICK REFERENCE GUIDE Ingenico Review this Quick Reference Guide to learn how to run a sale, settle your batch and troubleshoot terminal responses.
  • Page 2 INGENICO | QUICK REFERENCE GUIDE INDUSTRY Retail and Restaurant APPLICATION CPCU02A TERMINALS Ingenico iCT250 and iWL250 SOFTWARE SECURITY The software on this terminal has been secured. This will protect it from both inadvertent overwriting and malicious tampering. If you need help with changes or updates, please contact a representative at our...

  • Page 3: Table Of Contents

    QUICK REFERENCE GUIDE | INGENICO CONTENTS GETTING STARTED Key Functions ..............Navigating Your Terminal .

  • Page 4: Key Functions

    INGENICO | QUICK REFERENCE GUIDE KEY FUNCTIONS Press the keys beneath ICON/IMAGE FUNCTION the display to navigate your terminal’s menus. F1 — this is a variable key. F2 — press to scroll down. F3 — press to scroll up. F4 — this is a variable key. F Key —...

  • Page 5: Navigating Your Terminal

    QUICK REFERENCE GUIDE | INGENICO NAVIGATING YOUR TERMINAL BEGIN A SALE Refer to this section to find and begin the Press [0] and enter the amount of the transaction. Pass the device to transaction or function the customer. you wish to use. ▪...

  • Page 6: Settling The Batch

    Your Ingenico terminal uses a Terminal Capture System (TCS), meaning it stores transactions throughout the day and sends batch totals of sales and refunds to the host (Chase) after the close of business. THERE ARE TWO SETTLEMENT OPTIONS 1. Manual Settlement If your terminal is set to manually settle, press [Enter] and select Settlement from the main menu, then follow the prompts displayed.

  • Page 7: Integrated Contactless And Chip Technology

    QUICK REFERENCE GUIDE | INGENICO TRANSACTION TYPES CONTACTLESS PAYMENTS Our goal is to provide you with the latest Your Ingenico terminal automatically accepts contactless technology to help you payments. Your customers can tap or wave their contactless make the most of your form factors (cards, fobs, mobile phones, etc.) on or near the payment processing services.

  • Page 8: Available Transaction Types

    Pre­Auth. to the batch by way of a force transaction. Press [Enter] Force* — Perform a force sale when the terminal cannot reach the host (Chase Paymentech) to and then select authorize a transaction, or to finalize a pre-auth Force.
  • Page 9 QUICK REFERENCE GUIDE | INGENICO AVAILABLE TRANSACTION TYPES Your terminal supports DEBIT TRANSACTIONS TO INITIATE various transaction Debit Sale — A sale transaction using a debit Swipe the card types. card and PIN; the card must be present. and select Debit. Refer to this section Or, press [0] and for information on...

  • Page 10: Clerk/Server Management

    10 | INGENICO | QUICK REFERENCE GUIDE CLERK/SERVER MANAGEMENT Accessible through the ADD ID Admin menu, clerk/ Adds new clerks or servers to your terminal. You will be prompted to server manage ment create an ID and a password, if enabled, for each new clerk/server. allows you to manage IDs and passwords.

  • Page 11: Available Reports

    QUICK REFERENCE GUIDE | INGENICO | 11 AVAILABLE REPORTS Your terminal includes REPORTS: MAIN MENU a variety of transaction To access, press [#] and select Reports Menu. and batch reports. Use Prints detail information for each transaction this data to help you Detail Report and a totals summary for each card type and make crucial business...

  • Page 12: Gift Card Transaction Types (Optional)

    GIFT CARD TRANSACTION TYPES (OPTIONAL) If you are partici pating GIFT CARD TRANSACTIONS (OPTIONAL) TO INITIATE in Chase’s proprietary To begin, press [Enter] and select Gift. Gift Card program, Issuance — Adds value to the gift card account. Press [0].

  • Page 13: Prompt Q&A

    QUICK REFERENCE GUIDE | INGENICO | 13 PROMPT Q&A While navigating PROMPT DESCRIPTION/ACTION through transactions, Enter Last 4 Digits Key the last 4 digits of the card number and you’ll find that some of Card Number press [Enter]. prompts aren’t as clear as others.

  • Page 14: Avs Response Codes

    14 | INGENICO | QUICK REFERENCE GUIDE AVS RESPONSE CODES The Address Verifi cation CODE DESCRIPTION VISA AMEX DISC System (AVS) is a feature Match — Address and     that helps reduce fraud 9-digit ZIP code on card­not­present transactions.

  • Page 15: Common Error Codes

    QUICK REFERENCE GUIDE | INGENICO | 15 COMMON ERROR CODES In the event that ERROR CODE DESCRIPTION ACTION your terminal displays BATCH NEAR The batch capacity of the Complete the transaction an error, refer to terminal is nearly full. and settle as soon as hese error codes to SETTLE BATCH possible.

  • Page 16: Chip Technology Q&A

    3. The customer inserts the chip card into the chip card reader (slot on the bottom-front of the terminal) and leaves it there until the transaction completes. Chase has been 4. Follow the prompts displayed on the terminal. supporting chip 5.

  • Page 17: Chip Technology Quick Tips

    QUICK REFERENCE GUIDE | INGENICO | 17 CHIP TECHNOLOGY QUICK TIPS CUSTOMERS USING THEIR CHIP CARD FOR THE FIRST TIME Smart chip card tech­ — nology and the EMV Make sure the card stays in the terminal’s chip reader slot for the standard are so new in duration of the transaction, which ends when the receipt is being the U.S.
  • Page 18 18 | INGENICO | QUICK REFERENCE GUIDE FOR MORE INFORMATION www.chase.com/merchantservices | Table of Contents ç | Back | Table of Contents ç ç POS-0506 3/17 IC1617 0317 ©2017, Paymentech, LLC (“Chase”). All rights reserved.

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