enphase IQ Envoy Installation And Operation Manual
  1. Manuals
  2. Brands
  3. enphase Manuals
  4. Inverter
  5. IQ Envoy
  6. Installation and operation manual

enphase IQ Envoy Installation And Operation Manual

Hide thumbs
Table of Contents

Advertisement

Quick Links

INSTALLATION AND OPERATION
MANUAL
Enphase IQ Envoy
141-00039, Rev 01

Advertisement

Table of Contents
loading
Need help?

Need help?

Do you have a question about the IQ Envoy and is the answer not in the manual?

Questions and answers

Related Manuals for enphase IQ Envoy

Summary of Contents for enphase IQ Envoy

  • Page 1 INSTALLATION AND OPERATION MANUAL Enphase IQ Envoy 141-00039, Rev 01...

  • Page 2: Contact Information

    Product information is subject to change without notice. All trademarks are recognized as the property of their respective owners. For warranty text, refer to enphase.com/warranty. User documentation is updated frequently; Check the Enphase website (enphase.com/support) for the latest information. Copyright © 2017 Enphase Energy Inc. All rights reserved.

  • Page 3: Table Of Contents

    Method A: If the IQ Envoy is Associated with a System in Installer Toolkit ........... 22 Method B: If the IQ Envoy is NOT associated with a System in Installer Toolkit ........... 22 View System Performance in Enlighten ......................22 IQ Envoy Operation ..........................
  • Page 4 Connecting to IQ Envoy ........................25 Connect Using the Installer Toolkit App ..................... 25 Method A: Use the Site’s Wireless Router to Connect to the IQ Envoy ............25 Method B: Create a Wireless Access Point ...................... 25 Complete the Connection to IQ Envoy with Installer Toolkit ................26 Connect Remotely Using Enlighten .....................

  • Page 5: Safety

    Follow the instructions in this manual. These instructions are key to the installation and maintenance of the Enphase IQ Envoy™. To ensure the safe installation and operation of the IQ Envoy, note the following safety symbols that appear throughout this document to indicate dangerous conditions and important safety instructions.

  • Page 6: The Enphase Iq Envoy

    IMPORTANT: Enphase IQ Envoy and IQ 6 and IQ 6+ Micros do not communicate with, and should not be used with, previous generation Enphase Microinverters and Envoys. Always use IQ 6 and/or IQ6+ Microinverters with an IQ Envoy.

  • Page 7: Installation Planning And Preparation

    Installation and operation of the IQ Envoy requires no specialized equipment or unique computer or networking expertise. To the Local Area Network (LAN), the IQ Envoy is just another host on the network, much like a personal computer. The IQ Envoy simply connects to the on-site router or Enphase Mobile Connect™...

  • Page 8: Pre-Installation Checks

    Review the following pre-installation checks before you install the IQ Envoy. IMPORTANT: Enphase IQ Envoy and IQ 6 and IQ 6+ Micros do not communicate with, and should not be used with, previous generation Enphase Microinverters and Envoys. Always use IQ 6 and/or IQ6+ Microinverters with an IQ Envoy.

  • Page 9: Metering Considerations

    • Required Items Install the IQ Envoy in a NRTL certified NEMA type 3R (or better) enclosure with conduit attachment when installing outdoors. Do not drill holes on the top of the enclosure or anywhere that allows moisture ingress. Metallic enclosures may impair Wi-Fi signal strength. Use an appropriately rated enclosure if installing indoors.

  • Page 10: System Capacity

    IQ Envoy Installation and Operation System Capacity The IQ Envoy performs production metering, optional consumption tracking, and monitors up to 600 Enphase Microinverters and up to 39 Enphase AC Batteries. NOTE: To install multiple Envoys at a single site, see our technical brief on commercial design at enphase.com/support.

  • Page 11: Installation Sequence

    IQ Envoy Installation and Operation Installation Sequence Installation of the IQ Envoy has two parts. To ensure successful device detection, complete Part 2 after installing any Enphase IQ Microinverters and/or Enphase Battery(ies). INSTALLATION PART 1 1. Choose a location for the IQ Envoy 2.

  • Page 12: Installing The Iq Envoy - Part 1

    IQ Envoy Installation and Operation Installing the IQ Envoy – Part 1 To install the IQ Envoy, perform the following steps and refer to this diagram and the wiring diagram on the following page: LEDs and buttons Terminal block ports Ethernet port 1.

  • Page 13: Provide A Power Connection

    CTs. Use a protected route in conduit for the CT wires from the main load center to the IQ Envoy. The consumption CT leads are 13 feet long. If you need to extend the leads, refer to page 16.

  • Page 14: Install Cts For Metering

    You must use a protected route in conduit for the CT wires from the AC mains to the IQ Envoy. If you need to extend the leads, see “Extend Consumption CT Leads, If Needed” on page 16.

  • Page 15: Install The Ct For Production Metering

    Install two split-core CTs (order two CT-200-SPLIT) to provide consumption metering. Create a protected route with conduit for the CT wires to the IQ Envoy. a. Make sure that the main load center wires are de-energized until you have secured the CT wires in the terminal blocks.

  • Page 16: Extend Consumption Ct Leads, If Needed

    Software Update message. If the app displays this message, follow the on-screen instructions to update the Envoy. WARNING! Do not remove power from the IQ Envoy during the update. For a short period (5-10 minutes), you must keep your mobile device near the Envoy. Follow the on- screen instructions while the update takes place.

  • Page 17: Installing The Iq Envoy - Part 2

    Connect to the IQ Envoy with your mobile device as described in the side note. d. Return to Installer Toolkit. If the serial number for the IQ Envoy you are installing is not displayed on the System Overview screen, tap the [+] next to the word Envoys. When the app displays the serial number of the IQ Envoy, tap it to add it to the system.

  • Page 18: Method C: Discover Devices With The Iq Envoy

    Method C: Discover Devices with the IQ Envoy If you are not using the Installer Toolkit app, press the Device Scan button on the IQ Envoy. With this method, the Envoy searches the power line for 15 minutes, but does not know how many devices it should discover.

  • Page 19: Method A: Integrated Wi-Fi

    IQ Envoy. Method A: Integrated Wi-Fi The IQ Envoy integrated Wi-Fi operates at both 2.4GHz and 5GHz and supports several wireless security protocols in addition to Wi-Fi WPS. These include WEP Open System, WEP Shared Key, WPA-PSK, WPA2-PSK, WPA-EAP, and WPA2-EAP.

  • Page 20: Method B: Enphase Mobile Connect Modem

    Method C: Ethernet Cable To use this method, you need an Ethernet cable and a broadband router. The Enphase IQ Envoy comes packaged with a ferrite bead. You must attach this ferrite bead to your Ethernet cable to ensure there is no communication interference between the IQ Envoy and other devices.

  • Page 21: Method D: Power Line Communication Bridges

    Order EPLC-01 separately. If you need to locate the IQ Envoy away from the router, at a distance where an Ethernet cable is not practical or the wireless signal does not reach, use power line communication bridges with the IQ Envoy. Bridges allow the IQ Envoy to communicate with the broadband router over the site’s power lines.

  • Page 22: Activate Monitoring

    Once you have registered the system and successfully installed the IQ Envoy, Enlighten generates an account for the site owner. When you complete the registration and installation, Enphase sends account information to the site owner allowing them to log in to the Enlighten website and view system performance.

  • Page 23: Iq Envoy Operation

    You can track system installation progress with the Enphase Installer Toolkit mobile app. The LEDs on the IQ Envoy are solid green when a function is enabled or performing as expected, flashing when an operation is in progress, or solid amber when troubleshooting with Installer Toolkit is required.

  • Page 24: Led Behavior At Initial Start Up

    The IQ Envoy identifies each device by its unique serial number. If you add more microinverters to an existing system or replace a microinverter or the IQ Envoy, you can run a scan to detect the new devices. To initiate a scan after you add new microinverters to an existing Enphase system, perform the following steps.

  • Page 25: Connecting To Iq Envoy

    Method B: Create a Wireless Access Point You can connect to the IQ Envoy without using the onsite router by creating a wireless Access Point (AP). Use the built-in Wi-Fi functionality to do this. AP mode supports use of a mobile device and times out after eight hours.

  • Page 26: Complete The Connection To Iq Envoy With Installer Toolkit

    Complete the Connection to IQ Envoy with Installer Toolkit Once your mobile device and the Envoy are on the same LAN, you can connect to the IQ Envoy. Tap anywhere on the row containing the Envoy serial number or tap Connect at the bottom of the System Overview screen.
  • Page 27 NOTE: If you used the Installer Toolkit scanning tool, the scanned microinverters are provisioned on the Envoy when you tap Connect to Envoy. This action also stops the device scan on the IQ Envoy, if one is in progress. Refer to enphase.com/installer-toolkit/...

  • Page 28: Connect Remotely Using Enlighten

    I. From here you can choose to Check Signal Strength or Rescan for Devices as needed. When checking signal strength, allow up to 15 minutes for a response. J. If the text to the right of the Update Software indicates that the IQ Envoy requires an update, click Update Software and follow the prompts.

  • Page 29: Connect Using The Iq Envoy Local Interface

    IQ Envoy Installation and Operation Connect Using the IQ Envoy Local Interface With your computer or mobile device connected to the same LAN (local area network) as the IQ Envoy, you can access the IQ Envoy interface. Use the Envoy’s built-in Wi-Fi or connect an Ethernet cable between a computer and the IQ Envoy.

  • Page 30: View Or Change Monitoring Settings

    Password: nnnnnn (where nnnnnn are the last six digits of the IQ Envoy serial number) • View Cellular Connection Information When the IQ Envoy uses the Mobile Connect modem to connect with Enlighten, select > to view Cellular Configuration information. View or Change Ethernet Settings When the Envoy uses Ethernet to connect with Enlighten, select >...
  • Page 31 Available Networks (WPS and AP), Update Country, Enable AP Mode, and view Device information. If you replace the broadband router at the installation site, you need to update the connection information on the IQ Envoy. To do this: Select Connect Other Network.
  • Page 32 IQ Envoy Installation and Operation Diagnose Network Connection Select Diagnostic Tools to ping the Envoy, check network connectivity, and check the network route. Ping: To check that the router or network host connected to the Envoy: Select Ping. • Enter the IP address or url for the router or network •...

  • Page 33: View Microinverter Information

    Internet connection type, and version information. Open a Connection for Enphase Troubleshooting Under Connection to Enphase Support, there is an option to open a connection to allow Enphase to perform remote troubleshooting If you contact Enphase Customer Support, Enphase personnel may ask you to open a secure connection for diagnostic purposes.

  • Page 34: Troubleshooting

    Troubleshooting The following sections describe possible problems and solutions. WARNING: Risk of electric shock. Risk of fire. Do not attempt to repair the IQ Envoy; it contains no user-serviceable parts. Tampering with or opening the IQ Envoy will void the warranty.

  • Page 35: Issue: No Microinverters Are Reporting

    If the phases are not balanced, electricians must recheck the wiring. Is the IQ Envoy wired to a circuit on the primary load center while the PV circuit breakers are on a downstream subpanel? The primary load center is full and doesn’t have additional capacity to add circuit breakers.

  • Page 36: Internet Connection Issues

    Issue: Network Communications LED is Amber or Off The IQ Envoy is configured to perform a DHCP broadcast when it first boots up, and requests an an IP address from a DHCP source. This source can be a server/computer, but almost all consumer-grade broadband routers also provide DHCP services.

  • Page 37: Issue: Wi-Fi Problems

    Issue: Cellular Modem Connection Status “Not Connected” If the IQ Envoy uses an Enphase Mobile Connect, the IQ Envoy Network Communications LED is solid amber for longer than 12 hours, and the Installer Toolkit displays a Connection Status of Not Connected: Unplug the modem USB cable.

  • Page 38: Local Networking Considerations

    The Envoy connects to these servers using their DNS names. If you add firewall rules for Envoy reporting, Enphase recommends using the DNS names rather than the underlying IP addresses. This is because the IP addresses are subject to change without notice.

  • Page 39: Microinverter Issues

    If a microinverter registers a DC Resistance Low - Power Off condition, you can attempt to clear this condition. An Envoy is required to send the clear-dc-resistance-low message to clear the condition. If the condition does not clear after you perform the following procedure, contact Enphase Energy customer support at enphase.com/en-us/support/contact.

  • Page 40: Clear "Gfi Tripped" Condition

    If a microinverter registers a GFI Tripped condition, you can attempt to clear this condition. An Envoy is required to send the clear-gfi message to clear the condition. If the condition does not clear after you perform the following procedure, contact Enphase Energy customer support at enphase.com/en-us/support/contact.
  • Page 41 IQ Envoy Installation and Operation Method 2: Send the clear message using Installer Toolkit On the list of detected microinverters, a green dot or red square appears to the left of each microinverter serial number. A green dot indicates Status OK. A red square indicates an event for that microinverter.

  • Page 42: Replacing An Iq Envoy

    If Enphase Customer Support authorizes an IQ Envoy replacement (RMA), perform the following steps. DANGER! Risk of electric shock. Risk of fire. Do not attempt to repair the IQ Envoy; it contains no user-serviceable parts. Tampering with or opening the IQ Envoy will void the warranty.
  • Page 43 If not, follow the network troubleshooting steps on page 36. CE. If possible, log in to Enlighten and add the IQ Envoy to the Activation for this system by clicking Add Another Envoy under the Envoy section.

  • Page 44: Technical Data

    IQ Envoy Installation and Operation Technical Data Model Numbers IQ Envoy Enphase IQ Envoy communications gateway with integrated revenue-grade PV production metering (ANSI C12.20 +/- 0.5%) and optional consumption monitoring ENV-IQ-AM1-240 (+/- 2.5%). Accessories (order separately) Enphase Mobile Connect Plug and play industrial grade cellular modem with five-year data plan for systems [Enphase CELLMODEM-01 (3G) or up to 60 microinverters.
  • Page 45 Optional, Ethernet cable [802.3, Cat5E (or Cat 6) unshielded twisted pair (UTP)]. Do not use shielded twisted pair (STP) cable. Cellular Optional, Enphase CELLMODEM-01 (3G) or CELLMODEM-03 (4G) (not included) Measurement Circuit Voltage 120 VAC or 120/240 VAC or 208Y/120 VAC at the power input terminal block...

Table of Contents

Save PDF