HP ProDesk 600 G3 Maintenance And Service Manual
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HP ProDesk 600 G3 Maintenance And Service Manual

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Maintenance and Service Guide
HP ProDesk 600 G3 Small Form Factor

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  • Page 1 Maintenance and Service Guide HP ProDesk 600 G3 Small Form Factor...
  • Page 2 HP Inc. under license. bound by the terms of the HP End User License In accordance with Microsoft’s support policy, Intel, Celeron, and Pentium are trademarks of Agreement (EULA).

  • Page 3: About This Book

    About This Book WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of life. CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information.
  • Page 4 About This Book...

  • Page 5: Table Of Contents

    Table of contents 1 Product features ............................1 Standard configuration features ........................... 1 Front panel components ............................2 Rear panel components ............................3 vPro systems ............................3 Non-vPro systems ..........................4 Serial number location ............................4 2 Illustrated parts catalog ..........................5 Computer major components ..........................
  • Page 6 SATA hard drives ..............................18 SATA hard drive cables ............................19 SATA data cable ..........................19 SMART ATA drives ..............................19 Cable management .............................. 19 4 Removal and replacement procedures: Small Form Factor ................20 Preparation for disassembly ..........................20 Access panel .................................
  • Page 7 Clearing and resetting the BIOS ........................115 9 Using HP PC Hardware Diagnostics (UEFI) ..................... 116 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ..............116 10 Backing up, restoring, and recovering ......................118 Backing up, restoring, and recovering in Windows 10 ..................118...
  • Page 8 Recovering using HP Recovery Manager ..............120 What you need to know before you get started ........120 Using the HP Recovery partition (select products only) ......121 Using HP Recovery media to recover ............121 Changing the computer boot order ............122 Removing the HP Recovery partition (select products only) .....

  • Page 9: Product Features

    Standard configuration features Features may vary depending on the model. For support assistance and to learn more about the hardware and software installed on your computer model, run the HP Support Assistant utility. NOTE: This computer model can be used in a tower orientation or a desktop orientation.

  • Page 10: Front Panel Components

    Drive configuration may vary by model. Some models have a bezel blank covering the slim optical drive bay. Front panel components Slim optical drive (optional) USB 2.0 port with HP Sleep and Charge SD card reader (optional) Audio-out (headphone)/Audio-in (microphone) combo jack...

  • Page 11: Rear Panel Components

    DisplayPort monitor connectors (2) NOTE: Your model may have additional optional ports available from HP. When a device is plugged into either audio jack, a dialog box will appear on the monitor screen asking if you want to use the jack for a microphone or a headphone.

  • Page 12: Non-Vpro Systems

    DisplayPort monitor connectors (2) NOTE: Your model may have additional optional ports available from HP. When a device is plugged into either audio jack, a dialog box will appear on the monitor screen asking if you want to use the jack for a microphone or a headphone.

  • Page 13: Illustrated Parts Catalog

    Illustrated parts catalog Computer major components NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Item Description...
  • Page 14 Item Description 8 GB 4 GB Processors (include replacement thermal material) Intel Core i7-7700 processor Intel Core i5-7600 processor Intel Core i5-7500 processor Intel Core i3-7320 processor Intel Core i3-7300 processor Intel Core i3-7100 processor Intel Core i7-6700 processor Intel Core i5-6600 processor Intel Core i5-6500 processor Intel Core i3-6100 processor Intel Pentium G4620 processor...

  • Page 15: Misc Parts

    Misc parts Item Description Speaker Serial port assembly HDMI option port Fan duct Optical drive bracket Optical drive bezel Chassis stand Dust filter bezel Antenna kit, WLAN Hard drive conversion bracket, 2.5-inch to 3.5-inch Card reader, USB 3.0 Slim optical drive bezel blank Hood sensor Rubber foot Grommet, hard drive isolation, blue...
  • Page 16 Item Description HP Business Security Lock Kit, v2 HP Dual head keyed cable lock HP keyed cable lock, 10 mm HP master keyed cable lock, 10 mm Mouse PS2, optical USB, laser USB, optical Antimicrobial (People’s Republic of China only)

  • Page 17: Cables And Adapters

    Cables and adapters Item Description Cables SATA drive power cable SATA data cable with latch, 4.7 inch, 2 straight ends SATA data cable, 5.7 inch, 2 straight ends DisplayPort cable DVI-DVI cable Adapters PCIe to M.2 adapter with full-sized bracket DisplayPort to HDMI 1.4 DisplayPort to VGA DisplayPort to DVI...

  • Page 18: Mass Storage Devices

    Mass storage devices Description Hard drives 2-TB, 7200-rpm, 3.5-inch 1-TB, 7200-rpm, 3.5-inch 1-TB, 7200-rpm, 2.5-inch 1-TB, 7200-rpm,. hybrid SSD, 3.5-inch 1-TB, 5400-rpm,. hybrid SSD, 3.5-inch 500 GB, 7200 rpm, 3.5-inch 500 GB, 7200 rpm, 7 mm 500-GB, 7200-rpm, OPAL2, self-encrypting drive (SED) 500-GB, 5400-rpm, FIPS 500-GB, 5400-rpm, hybrid SSD Solid-state drives, 2280, 2.5-inch...

  • Page 19: Cards, Boards, Modules

    Cards, boards, modules Description Nvidia GeForce GT730 2 GB PCIe x8, graphics card Nvidia GeForce GT720 1 GB PCIe x8, graphics card Intel PRO/1000 NIC, single port Option boards DisplayPort USB Type-C Parallel port PS/2 + serial port USB 3.1 Type Cx1 PCIe x1 card WLAN modules Intel 8265 802.11AC 2x2 Wi-Fi +Bluetooth M.2 Combo Card non-VPro Intel 7265 802.11AC 2x2 Wi-Fi +Bluetooth M.2 Combo Card non-VPro...

  • Page 20: Routine Care, Sata Drive Guidelines, And Disassembly Preparation

    Routine care, SATA drive guidelines, and disassembly preparation This chapter provides general service information for the computer. Adherence to the procedures and precautions described in this chapter is essential for proper service. CAUTION: When the computer is plugged into an AC power source, voltage is always applied to the system board.

  • Page 21: Generating Static

    Generating static The following table shows that: ● Different activities generate different amounts of static electricity. ● Static electricity increases as humidity decreases. Relative Humidity Event Walking across carpet 7,500 V 15,000 V 35,000 V Walking across vinyl floor 3,000 V 5,000 V 12,000 V Motions of bench worker...

  • Page 22: Grounding The Work Area

    Heel straps/Toe straps/Boot straps can be used at standing workstations and are compatible with ● most types of shoes or boots. On conductive floors or dissipative floor mats, use them on both feet with a maximum of one-megohm ± 10% resistance between the operator and ground. Static Shielding Protection Levels Method Voltage...

  • Page 23: Operating Guidelines

    ● Transparent metallized shielding bags Transparent shielding tubes ● Operating guidelines To prevent overheating and to help prolong the life of the computer: ● Keep the computer away from excessive moisture, direct sunlight, and extremes of heat and cold. Operate the computer on a sturdy, level surface. Leave a 10.2-cm (4-inch) clearance on all vented sides ●...

  • Page 24: Cleaning The Keyboard

    To clean the computer case, follow the procedures described below: ● To remove light stains or dirt, use plain water with a clean, lint-free cloth or swab. ● For stronger stains, use a mild dishwashing liquid diluted with water. Rinse well by wiping it with a cloth or swab dampened with clear water.

  • Page 25: Service Considerations

    The screws used in the computer are not interchangeable. They may have standard or metric threads and may be of different lengths. If an incorrect screw is used during the reassembly process, it can damage the unit. HP strongly recommends that all screws removed during disassembly be kept with the part that was removed, then returned to their proper locations.

  • Page 26: Lithium Coin Cell Battery

    Batteries, battery packs, and accumulators should not be disposed of together with the general household waste. In order to forward them to recycling or proper disposal, please use the public collection system or return them to HP, their authorized partners, or their agents. SATA hard drives...

  • Page 27: Sata Hard Drive Cables

    SATA hard drive cables SATA data cable Always use an HP approved SATA 6.0 Gb/s cable as it is fully backwards compatible with the SATA 1.5 Gb/s drives. Current HP desktop products ship with SATA 6.0 Gb/s hard drives. SATA data cables are susceptible to damage if overflexed. Never crease a SATA data cable and never bend it tighter than a 30 mm (1.18 in) radius.

  • Page 28: Removal And Replacement Procedures: Small Form Factor

    Removal and replacement procedures: Small Form Factor Adherence to the procedures and precautions described in this chapter is essential for proper service. After completing all necessary removal and replacement procedures, run the Diagnostics utility to verify that all components operate properly. NOTE: Not all features listed in this guide are available on all computers.

  • Page 29: Access Panel

    Access panel Prepare the computer for disassembly (Preparation for disassembly on page 20). Slide the access panel release lever to the right (1) so that it locks into place. Then slide the access panel back (2) and lift it off the computer (3). To install the access panel, reverse the removal procedure.

  • Page 30: Front Bezel

    Front bezel Prepare the computer for disassembly (Preparation for disassembly on page 20). Remove the access panel (Access panel on page 21). Lift up the four tabs on the top of the bezel (1), and then rotate the bezel off the chassis (2). To install the front bezel, reverse the removal procedure.

  • Page 31: Bezel Blank

    Then press inward on the tab on the left side of the blank (1), and then rotate the blank off the front bezel (2). NOTE: After removing the slim optical drive bezel blank and installing a slim optical drive, you can install an optional bezel trim piece (available from HP) that surrounds the front of the slim optical drive. Bezel blank...

  • Page 32: Front Bezel Dust Filter (Optional)

    NOTE: The optional front bezel dust filter is available from HP. To remove, clean, and replace the dust filter: Prepare the computer for disassembly (Preparation for disassembly on page 20).

  • Page 33: Drive Cage

    Drive cage You must remove the drive cage to access most computer components. Prepare the computer for disassembly (Preparation for disassembly on page 20). Remove the access panel (Access panel on page 21). Disconnect the power and data cables from the rear of all drives in the drive cage. To remove the drive cage, push the release lever on the left side of the cage inward (1), lift the left side of the cage up (2), and then slide the right side of the cage out of the chassis (3).

  • Page 34: Memory

    Memory Description 16-GB, PC4-2400 8-GB, PC4-2400 4-GB, PC4-2400 2-GB, PC4-2400 The computer comes with double data rate 4 synchronous dynamic random access memory (DDR4-SDRAM) dual inline memory modules (DIMMs). The memory sockets on the system board are populated with at least one preinstalled memory module. To achieve the maximum memory support, you can populate the system board with up to 64 GB of memory configured in a high-performing dual-channel mode.

  • Page 35: Populating Dimm Sockets

    Populating DIMM sockets There are four memory sockets on the system board, with two sockets per channel. The sockets are labeled DIMM1, DIMM2, DIMM3, and DIMM4. Sockets DIMM1 and DIMM2 operate in memory channel B. Sockets DIMM3 and DIMM4 operate in memory channel A. The system will automatically operate in single-channel mode, dual-channel mode, or flex mode, depending on how the DIMMs are installed.

  • Page 36: Installing Memory Modules

    Installing memory modules CAUTION: You must disconnect the power cord and wait approximately 30 seconds for the power to drain before adding or removing memory modules. Regardless of the power-on state, voltage is always supplied to the memory modules as long as the computer is plugged into an active AC outlet. Adding or removing memory modules while voltage is present may cause irreparable damage to the memory modules or system board.

  • Page 37: Expansion Card

    Expansion card Description NVIDIA GT730 2 GB DDR3 PCIex8 graphics card NVIDIA GT730 1 GB DDR3 PCIex8 graphics card Intel PRO/1000 NIC Parallel (printer) port USB 3.1 Type Cx1 PCIe x1 card The computer has one PCI Express x4 expansion socket and one PCI Express x16 expansion socket. NOTE: The PCI Express sockets support only low profile cards.
  • Page 38 If you are installing an expansion card in a vacant socket, remove the appropriate expansion slot cover on the back of the chassis. Insert a flat-bladed screwdriver into the slots on the rear of expansion slot cover (1) and rock the slot cover back and forth (2) to break it free from the chassis. If you are removing a PCI Express x4 card, hold the card at each end and carefully rock it back and forth until the connectors pull free from the socket.
  • Page 39 If you are removing a PCI Express x16 card, pull the retention arm on the back of the expansion socket away from the card (1) and carefully rock the card back and forth until the connectors pull free from the socket. Lift the card straight up (2), and then away from the inside of the chassis (3) to remove it.
  • Page 40 Rotate the slot cover retention latch back in place to secure the expansion card. Connect external cables to the installed card, if needed. Connect internal cables to the system board, if needed. Reconfigure the computer, if necessary. Chapter 4 Removal and replacement procedures: Small Form Factor...

  • Page 41: System Board Connections

    System board connections Refer to the following illustration and table to identify the system board connectors for your model. Item System board connector System board label Color Component PCI Express x16 X16PCIEXP Black Expansion card PCI Express x4 X4PCIEXP Black Expansion card Battery Black...

  • Page 42: Drives

    Drives Description Hard drives 2-TB, 7200-rpm, 3.5-inch 1-TB, 7200-rpm, 3.5-inch 1-TB, 7200-rpm, 2.5-inch 1-TB, 7200-rpm,. hybrid SSD, 3.5-inch 1-TB, 5400-rpm,. hybrid SSD, 3.5-inch 500 GB, 7200 rpm, 3.5-inch 500 GB, 7200 rpm, 7 mm 500-GB, 7200-rpm, OPAL2, self-encrypting drive (SED) 500-GB, 5400-rpm, FIPS 500-GB, 5400-rpm, hybrid SSD Solid-state drives, 2280, 2.5-inch...

  • Page 43: Drive Positions

    ● The primary Serial ATA (SATA) hard drive must be connected to the dark blue primary SATA connector on the system board labeled SATA0. ● Connect an optical drive to the light blue SATA connector on the system board labeled SATA1. IMPORTANT: To prevent loss of work and damage to the computer or drive: If you are inserting or removing a drive, shut down the operating system properly, turn off the computer, and...

  • Page 44: Removing A 9.5 Mm Slim Optical Drive

    Removing a 9.5 mm slim optical drive CAUTION: All removable media should be taken out of a drive before removing the drive from the computer. Prepare the computer for disassembly (Preparation for disassembly on page 20). Remove the access panel (Access panel on page 21).

  • Page 45: Installing A 9.5 Mm Slim Optical Drive

    Installing a 9.5 mm slim optical drive Prepare the computer for disassembly (Preparation for disassembly on page 20). Remove the access panel (Access panel on page 21). If you are installing a slim optical drive in a bay covered by a bezel blank, remove the front bezel and then remove the bezel blank.

  • Page 46: Removing And Replacing A 3.5-Inch Hard Drive

    Connect the power cable (1) and data cable (2) to the rear of the drive. Connect the opposite end of the data cable to the light blue SATA connector on the system board labeled SATA1. NOTE: Refer to System board connections on page 33 for an illustration of the system board drive connectors.
  • Page 47 If replacing a 3.5-inch hard drive, transfer the mounting screws from the old hard drive to the new hard drive. You can purchase extra mounting screws from HP. Install four silver-and-blue 6-32 mounting screws (two on each side of the drive).
  • Page 48 – Secure the drive to the bay adapter bracket by installing four black M3 adapter bracket screws through the underside of the bracket and into the drive. Chapter 4 Removal and replacement procedures: Small Form Factor...
  • Page 49 – Install four 6-32 silver-and-blue mounting screws in the adapter bracket (two on each side of the bracket). Align the mounting screws with the slots on the chassis drive cage, press the hard drive down into the bay, and then slide the drive back until it stops and locks in place. Drives...

  • Page 50: Removing And Installing An M.2 Ssd Storage Card

    Connect the data cable (1) and power cable (2) to the rear of the hard drive. NOTE: The data cable for the primary hard drive must be connected to the dark blue connector on the system board labeled SATA0 to avoid any hard drive performance problems. Removing and installing an M.2 SSD storage card NOTE: The computer supports 2230 and 2280 M.2 SSD cards.
  • Page 51 To install an M.2 SSD card, slide the pins on the card into the system board connector while holding the card at approximately a 30° angle (1). Press the other end of the card down (2), and then secure the card with the screw (3).

  • Page 52: Fan Duct

    Fan duct The fan duct sits between the fan sink and rear of the computer. Prepare the computer for disassembly (Preparation for disassembly on page 20). Remove the access panel (Access panel on page 21). Remove the drive cage (Drive cage on page 25).

  • Page 53: Fan Sink

    Fan sink The fan sink is secured atop the processor with four captive Torx screws. The fan sink includes a heat sink and a fan. Prepare the computer for disassembly (Preparation for disassembly on page 20). Remove the access panel (Access panel on page 21).

  • Page 54: Processor

    Processor Description Intel Core i7-7700 processor Intel Core i5-7600 processor Intel Core i5-7500 processor Intel Core i3-7320 processor Intel Core i3-7300 processor Intel Core i3-7100 processor Intel Core i7-6700 processor Intel Core i5-6600 processor Intel Core i5-6500 processor Intel Core i3-6100 processor Intel Pentium G4620 processor Intel Pentium G4600 processor Intel Pentium G4560 processor...
  • Page 55 After installing a new processor onto the system board, always update the system ROM to ensure that the latest version of the BIOS is being used on the computer. The latest system BIOS can be found on the Web at: http://www8.hp.com/us/en/support-drivers.html. Processor...

  • Page 56: M.2 Wlan Module

    M.2 WLAN module Description Intel 8265 802.11AC 2x2 Wi-Fi +Bluetooth M.2 Combo Card non-VPro Intel 7265 802.11AC 2x2 Wi-Fi +Bluetooth M.2 Combo Card non-VPro Intel 3168 802.11AC 2x2 Wi-Fi +Bluetooth M.2 Combo Card non-VPro The WLAN module is secured with one screw and has two connected antennas. Prepare the computer for disassembly (Preparation for disassembly on page 20).

  • Page 57: Power Supply

    WARNING! To reduce potential safety issues, only the power supply provided with the computer, a replacement power supply provided by HP, or a power supply purchased as an accessory from HP should be used with the computer. The power supply is located at the rear of the chassis. It is held in place by three Torx screws outside of the chassis and a release lever inside of the chassis.
  • Page 58 Slide the power supply forward (4), and then lift it out of the chassis. To install the power supply, reverse the removal procedure. Chapter 4 Removal and replacement procedures: Small Form Factor...

  • Page 59: Drive Power Cable

    Drive power cable Prepare the computer for disassembly (Preparation for disassembly on page 20). Remove the access panel (Access panel on page 21). Remove the drive cage (Drive cage on page 25). Disconnect the cable from the system board connector labeled SATA PWR0. The following image illustrates the cable.

  • Page 60: Speaker

    Speaker The speaker is attached to the front of the chassis under the rotating drive cage. Prepare the computer for disassembly (Preparation for disassembly on page 20). Remove the access panel (Access panel on page 21). Remove the front bezel (Front bezel on page 22).
  • Page 61 Remove the speaker cable from the clips built into the bottom of the chassis (1), and then remove the speaker from the computer (2). To install the speaker, reverse the removal procedures. Speaker...

  • Page 62: Serial Port Assembly

    Serial port assembly A removable serial port can be installed on the back of the computer. To remove the serial port assembly: Prepare the computer for disassembly (Preparation for disassembly on page 20). Remove the access panel (Access panel on page 21).

  • Page 63: Option Port

    Option port A removable option port can be installed on the back of the computer. To remove the option port: Prepare the computer for disassembly (Preparation for disassembly on page 20). Remove the access panel (Access panel on page 21). Remove the drive cage (Drive cage on page 25).

  • Page 64: System Board

    System board Prepare the computer for disassembly (Preparation for disassembly on page 20). Remove the access panel (Access panel on page 21). Remove the drive cage (Drive cage on page 25). When replacing the system board, make sure the following components are removed from the defective system board and installed on the replacement system board: ●...
  • Page 65 Remove the eight Torx screws that secure the system board to the chassis. Lift the front of the system board upward (1), and the pull the system board away from and out of the computer (2). To install the system board, reverse the removal procedure. NOTE: When replacing the system board, you must also change the chassis serial number in the BIOS.

  • Page 66: System Board Callouts

    System board callouts Sys Bd Label Color Component Sys Bd Label Color Component PWRCPU White 4-pin processor power White 6-pin main power Silver Processor SATA0 Dark blue Hard drive CPUFAN White Processor fan SATAPWR0 Black Drives DIMM1 White Memory module SATA1 Light blue Any SATA Device other...

  • Page 67: Antennas

    Antennas Prepare the computer for disassembly (Preparation for disassembly on page 20). Remove the access panel (Access panel on page 21). Remove the front bezel (Front bezel on page 22). Remove the drive cage (Drive cage on page 25). Disconnect the antennas from the WLAN module (M.2 WLAN module on page 48).
  • Page 68 Inside of the computer, remove the antenna cables that route along the sides of the computer. Inside of the computer, remove the antenna cables that route along the sides of the computer. On the inside, rear of the computer, remove the antenna cable by routing it though the hole in the computer.
  • Page 69 On the inside, front of the computer, remove the antenna cable by routing it though the hole in the computer. To install the antennas, reverse the removal procedures. Antennas...

  • Page 70: Desktop To Tower Orientation

    The Small Form Factor computer can be used in a tower orientation with an optional tower stand that can be purchased from HP. NOTE: To stabilize the computer in a tower orientation, HP recommends the use of the optional tower stand. Remove/disengage any security devices that prohibit moving the computer.

  • Page 71: Computer Setup (F10) Utility

    Computer Setup (F10) Utility Computer Setup (F10) Utilities Use Computer Setup (F10) Utility to do the following: ● Change settings from the defaults or restore the settings to default values. View the system configuration, including settings for processor, graphics, memory, audio, storage, ●...
  • Page 72 Use the arrow (left and right) keys to select the appropriate heading. Use the arrow (up and down) keys to select the option you want, then press Enter. To return to the Computer Setup Utilities menu, press Esc. To apply and save changes, select Main > Save Changes and Exit. ●...

  • Page 73: Computer Setup-Main

    Integrated MAC Address System Diagnostics If the hard drive has the HP Advanced Diagnostics installed, the application will launch. If HP Advanced Diagnostics is not installed, then a basic version built into the BIOS will provide the capability to perform the following functions: ●...
  • Page 74 ● ● Language selection Update System BIOS Lets you update the system BIOS from www.hp.com or another network server, from a removable USB drive, or from a file located on the hard drive. Displays current BIOS version information. ● ‘Check HP.com for BIOS Updates’ or ‘Check the Network for BIOS Updates’...

  • Page 75: Computer Setup-Security

    Table 5-1 Computer Setup—Main (continued) Apply Factory Defaults Restores the factory system configuration settings to the computer after rebooting. Does not apply to and Exit options in the Security menu. Ignore Changes and Exit Exits Computer Setup without applying or saving any changes. Save Changes and Exit Saves changes to current system configuration, exits Computer Setup, and reboots.
  • Page 76 Table 5-2 Computer Setup—Security (continued) Displays the current TPM version. ● TPM Device Lets you set the Trusted Platform Module as available or hidden. ● TPM State Select to enable the TPM. ● ClearTPM Select to reset the TPM to an unowned state. After the TPM is cleared, it is also turned off. To temporarily suspend TPM operations, turn the TPM off instead of clearing it.

  • Page 77: Computer Setup-Advanced

    Table 5-2 Computer Setup—Security (continued) After you select a drive, the following options are available: Set DriveLock Master Password. Sets the drive’s master password but does not enable DriveLock. Enable DriveLock. Sets the drive’s user password and enables DriveLock. ● Secure Erase Lets you select a hard drive to completely erase.
  • Page 78 Table 5-3 Computer Setup—Advanced (for advanced users) (continued) ● UEFI Boot Order. Default is enabled. Specify the order in which UEFI boot sources (such as a internal hard drive, USB hard drive, USB optical drive, or internal optical drive) are checked for a bootable operating system image.
  • Page 79 Table 5-3 Computer Setup—Advanced (for advanced users) (continued) M.2 WLAN/BT Lets you disable the wireless module slot. Default is enabled. M.2 SSD Lets you disable the M.2 solid-state drive slot. Default is enabled. Allow PCIe/PCI SERR# Interrupt (enable/disable) Allows PCI devices to report PCI/PCIe System Error signals, such as address parity errors, data parity errors, and critical errors other than parity.
  • Page 80 Table 5-3 Computer Setup—Advanced (for advanced users) (continued) Enables USB charging port capability when the system is in hibernate or shutdown state. ● Front USB Type-C Downstream Charging Enables USB charging port capability when the system is in hibernate or shutdown state. Restrict USB Devices Specify the following categories of USB devices to enable: ●...

  • Page 81: Computer Setup-Uefi Drivers

    Table 5-3 Computer Setup—Advanced (for advanced users) (continued) S4 (Hibernation)= 4 blinks at 1Hz (50% duty cycle) followed by a pause of 2 seconds (white LED) — repeated cycles of 4 blinks and a pause. S5 (Soft Off) = LED is off. Power On from Keyboard Ports (enable/disable) When enabled, this feature allows a key press to power on the system when it is off (S5 state).

  • Page 82: Recovering The Configuration Settings

    Recovering the Configuration Settings This method of recovery requires that you first perform the Save to Removable Media command with the Computer Setup (F10) Utility before Restore is needed. (See Computer Setup–Main on page 65 in the Computer Setup—File table.) The Save to Removable Media option creates a file named HPSETUP.TXT on an inserted USB flash media device.

  • Page 83: Troubleshooting Without Diagnostics

    To assist you in resolving problems online, HP Instant Support Professional Edition provides you with self- solve diagnostics. If you need to contact HP support, use HP Instant Support Professional Edition's online chat feature. Access HP Instant Support Professional Edition at: http://www.hp.com/go/ispe.

  • Page 84: Helpful Hints

    If it becomes necessary to call for technical assistance, be prepared to do the following to ensure that your service call is handled properly: Be in front of your computer when you call. ● ● Write down the computer serial number, product ID number, and monitor serial number before calling. ●...

  • Page 85: Solving General Problems

    ● If you have installed an operating system other than the factory-installed operating system, check to be sure that it is supported on the system. ● If the system has multiple video sources (embedded, PCI, or PCI-Express adapters) installed (embedded video on some models only) and a single monitor, the monitor must be plugged into the monitor connector on the source selected as the primary VGA adapter.
  • Page 86 In case of forgotten password, power loss, or computer malfunction, you must manually disable the Smart Cover lock . A key to unlock the Smart Cover Lock is not available from HP. Keys are typically available from a hardware store.
  • Page 87 Poor performance. Cause Solution Low on memory. Add more memory. Hard drive fragmented. Defragment hard drive. Program previously accessed did not release reserved memory Restart the computer. back to the system. Virus resident on the hard drive. Run virus protection program. Too many applications running.
  • Page 88 System does not power on and the LEDs on the front of the computer are not flashing. Cause Solution System unable to power on. Press and hold the power button for less than 4 seconds. If the hard drive LED turns white, then: If equipped with a voltage selector, check that the voltage selector (located on the rear of the power supply) is set to the appropriate voltage.

  • Page 89: Solving Power Problems

    Solving power problems Common causes and solutions for power problems are listed in the following table. Power supply shuts down intermittently. Cause Solution If equipped with a voltage selector, voltage selector switch on Select the proper AC voltage using the selector switch. rear of computer chassis (some models) not switched to correct line voltage (115V or 230V).

  • Page 90: Solving Hard Drive Problems

    Solving hard drive problems Hard drive error occurs. Cause Solution Hard disk has bad sectors or has failed. In Windows 7, click Start, click Computer, and right-click on a drive. Select Properties, and then select the Tools tab. Under Error-checking click Check Now. In Windows 10, type file in the taskbar search box, and then select File Explorer from the list of applications.
  • Page 91 Nonsystem disk/NTLDR missing message. Cause Solution The system is trying to start from the hard drive but the hard Perform Drive Protection System (DPS) testing in system ▲ drive may have been damaged. ROM. System files missing or not properly installed. Insert bootable media and restart the computer.

  • Page 92: Solving Media Card Reader Problems

    Solving media card reader problems Media card will not work in a digital camera after formatting it in Windows. Cause Solution By default, Windows will format any media card with a capacity Either format the media card in the digital camera or select FAT greater than 32MB with the FAT32 format.

  • Page 93: Solving Display Problems

    After installing the media card reader and booting to Windows, the reader and the inserted cards are not recognized by the computer. Cause Solution The operating system needs time to recognize the device if the Wait a few seconds so that the operating system can recognize reader was just installed into the computer and you are turning the reader and the available ports, and then recognize the media the PC on for the first time.
  • Page 94 Reseat DIMMs. Power on the system. Replace DIMMs one at a time to isolate the faulty module. Replace third-party memory with HP memory. Replace the system board. Blank screen and the power LED flashes Red six times, once every second, followed by a two second pause, and the computer beeps six times.
  • Page 95 Monitor does not function properly when used with energy saver features. Cause Solution Monitor without energy saver capabilities is being used with Disable monitor energy saver feature. energy saver features enabled. Dim characters. Cause Solution The brightness and contrast controls are not set properly. Adjust the monitor brightness and contrast controls.
  • Page 96 “No Connection, Check Signal Cable” displays on screen. Cause Solution Monitor video cable is disconnected. Connect the video cable between the monitor and computer. CAUTION: Ensure that the computer power is off while connecting the video cable. “Out of Range” displays on screen. Cause Solution Video resolution and refresh rate are set higher than what the...

  • Page 97: Solving Audio Problems

    Solution with the synchronization, go to the following Web site, select the appropriate monitor, and download either SP32347 or SP32202: http://www.hp.com/support Graphics card is not seated properly or is bad (some models). Reseat the graphics card. Replace the graphics card.
  • Page 98 Sound does not come out of the speaker or headphones. Cause Solution Audio is hidden in Computer Setup. Enable the audio in Computer Setup: Advanced > Built-in Device Options. The external speakers are not turned on. Turn on the external speakers. The audio device may be connected to the wrong jack.

  • Page 99: Solving Printer Problems

    Line-in jack is not functioning properly. Cause Solution Jack has been reconfigured in the audio driver or application In the audio driver or application software, reconfigure the jack or software. set the jack to its default value. There is no sound or sound volume is too low. Cause Solution The application is set to use a different audio device than...

  • Page 100: Solving Keyboard And Mouse Problems

    Printer will not turn on. Cause Solution The cables may not be connected properly. Reconnect all cables and check the power cord and electrical outlet. Printer prints garbled information. Cause Solution The correct printer driver for the application is not installed. Install the correct printer driver for the application.
  • Page 101 Keyboard commands and typing are not recognized by the computer. Cause Solution CAUTION: When attempting to resume from Sleep date, do not hold down the power button for more than four seconds. Otherwise, the computer will shut down and you will lose any unsaved data.

  • Page 102: Solving Hardware Installation Problems

    Solving Hardware Installation Problems You may need to reconfigure the computer when you add or remove hardware, such as an additional drive or expansion card. If you install a plug and play device, Windows automatically recognizes the device and configures the computer. If you install a non-plug and play device, you must reconfigure the computer after completing installation of the new hardware.

  • Page 103: Solving Network Problems

    DIMM1 or XMM1 must always be installed. DIMM1 must be installed before DIMM2, and DIMM3 must be installed before DIMM4 Replace third-party memory with HP memory. Replace the system board. Solving Network Problems Some common causes and solutions for network problems are listed in the following table. These guidelines do not discuss the process of debugging the network cabling.
  • Page 104 Network status link light never flashes. NOTE: The network status light is supposed to flash when there is network activity. Cause Solution No active network is detected. Check cabling and network equipment for proper connection. Network controller is not set up properly. Check for the device status within Windows, such as Device Manager for driver load and the Network Connections applet within Windows for link status.
  • Page 105 Table 6-2 Solving Network Problems (continued) Diagnostics passes, but the computer does not communicate with the network. Cause Solution To access Control Panel in Windows 7, click Start, and then select Control Panel. To access Control Panel in Windows 10, type control panel in the taskbar search box, and then select Control Panel from the list of applications.

  • Page 106: Solving Memory Problems

    Management Engine (ME) settings). To avoid damage to the DIMMs or the system board, you must unplug the computer power cord before attempting to reseat, install, or remove a memory module. For those systems that support ECC memory, HP does not support mixing ECC and non-ECC memory. Otherwise, the computer will not boot the operating system.

  • Page 107: Solving Cd-Rom And Dvd Problems

    Memory is installed incorrectly or is bad. Reseat DIMMs. Power on the system. Replace DIMMs one at a time to isolate the faulty module. Replace third-party memory with HP memory. Replace the system board. Solving CD-ROM and DVD problems If you encounter CD-ROM or DVD problems, see the common causes and solutions listed in the following table or to the documentation that came with the optional device.
  • Page 108 Drive not found (identified). Cause Solution If this is a newly installed drive, run the Computer Setup utility and try adding a POST delay under Advanced > Power-On Options. The device is attached to a SATA port that has been hidden in Run the Computer Setup utility and ensure Device Available is Computer Setup.

  • Page 109: Solving Usb Flash Drive Problems

    CD-ROM, CD-RW, DVD-ROM, or DVD-R/RW drive cannot read a disc or takes too long to start. Cause Solution CD or DVD disc is dirty. Clean CD or DVD with a CD cleaning kit, available from most computer stores. Windows does not detect the CD-ROM or DVD-ROM drive. Use Device Manager to remove or uninstall the device.
  • Page 110 System will not boot from USB flash drive. Cause Solution Boot order is not correct. Run the Computer Setup utility and change boot sequence in Advanced > Boot Options. Removable Media Boot is disabled in the Computer Setup utility. Run the Computer Setup utility and enable booting to removable media in Advanced >...

  • Page 111: Solving Front Panel Component Problems

    Solving front panel component problems If you encounter problems with devices connected to the front panel, refer to the common causes and solutions listed in the following table. A USB device, headphone, or microphone is not recognized by the computer. Cause Solution Device is not properly connected.
  • Page 112 Unable to connect to the Internet. Cause Solution In the Browsing history section on the General tab, click the Delete button. Select the Cookies check box and click the Delete button. Windows 10: Type control panel in the taskbar search box, and then select Control Panel from the list of applications.

  • Page 113: Solving Software Problems

    ● sure it is supported on the system. If you encounter software problems, see the applicable solutions listed in the following table. Computer will not continue and the HP logo does not display. Cause Solution ROM issue - POST error has occurred.

  • Page 114: Post Error Messages And Diagnostic Front Panel Leds And Audible Codes

    POST error messages and diagnostic front panel LEDs and audible codes This appendix lists the error codes, error messages, and the various indicator light and audible sequences that you may encounter during Power-On Self-Test (POST) or computer restart, the probable source of the problem, and steps you can take to resolve the error condition.
  • Page 115 Control panel message Description Recommended action RTC (real-time clock) battery may need to problem persists, replace the RTC battery. See be replaced. the Removal and Replacement section for instructions on installing a new battery. 008–Microcode Patch Error Processor is not supported by the BIOS. Upgrade BIOS to proper version.
  • Page 116 Control panel message Description Recommended action 00E-Inventory Error during MEBx Execution BIOS information passed to the MEBx resulted Reboot the computer. in a failure. If the error persists, update to the latest BIOS version. If the error still persists, replace the system board.
  • Page 117 Description Recommended action Apply hard drive firmware patch if applicable. (Available at http://www.hp.com/support.) Back up contents and replace hard drive. 302-Hard Disk 2: SMART Hard Drive Detects Hard drive is about to fail. (Some hard drives Determine if hard drive is giving correct...
  • Page 118 Control panel message Description Recommended action 403-Serial Port D Address Conflict Detected Both external and internal serial ports are Remove any serial port expansion cards. assigned to the same resources. Clear CMOS. (See Password security and resetting CMOS on page 113.) Reconfigure card resources and/or run Computer Setup or Windows utilities.

  • Page 119: Interpreting System Validation Diagnostic Front Panel Leds And Audible Codes

    Control panel message Description Recommended action 904-SATA Cabling Error One or more SATA devices are improperly Ensure SATA connectors are used in ascending attached. For optimal performance, the SATA 0 order. For one device, use SATA 0. For two and SATA 1 ports should be used for hard drives devices, use SATA 0 and SATA 1.
  • Page 120 BIOS Hardware Thermal System board Patterns of blink/beep codes are determined by using the following parameters: ● 1 second pause occurs after the last major blink. ● 2 second pause occurs after the last minor blink. ● Beep error code sequences occur for the first 5 iterations of the pattern and then stop. Blink error code sequences continue until the computer is unplugged or the power button is pressed.

  • Page 121: Password Security And Resetting Cmos

    If you lose or forget the password when in stringent security mode, the system can only be reset by System Management Command. This is a way for HP Service and Support to provide a secure method to access the BIOS and command a password reset for a specifically identified unit under the direction of the owner. This scenario may not be covered under warranty.
  • Page 122 Shut down the operating system properly, then turn off the computer and any external devices, and disconnect the power cord from the power outlet. With the power cord disconnected, press the power button again to drain the system of any residual power.

  • Page 123: Clearing And Resetting The Bios

    Clearing and resetting the BIOS The CMOS button resets BIOS settings to default, but does not clear the passwords or affect any of the other Security settings. On Intel systems with advanced manageability features, the CMOS button will also partially unprovision AMT.

  • Page 124: Using Hp Pc Hardware Diagnostics (Uefi)

    Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.
  • Page 125 Select Identify now to let HP automatically detect your product. Select your computer, and then select your operating system. In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version you want. Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 117...

  • Page 126: 10 Backing Up, Restoring, And Recovering

    Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. For...

  • Page 127: Using Windows Tools

    HP Recovery media can also be used to customize the system or restore the factory image if you replace the hard drive.

  • Page 128: Restore And Recovery

    118. ● If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not work, you can obtain recovery media for your system from support. See the Worldwide Telephone Numbers booklet included with the computer. You can also find contact information from the HP website.

  • Page 129: Using The Hp Recovery Partition (Select Products Only)

    Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.

  • Page 130: Changing The Computer Boot Order

    Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection to an optical drive or a USB flash drive.

  • Page 131: Removing The Hp Recovery Partition (Select Products Only)

    Removing the HP Recovery partition (select products only) HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space. IMPORTANT: After you remove the HP Recovery partition, you will not be able to perform System Recovery or create HP recovery media from the HP Recovery partition.

  • Page 132: Guidelines

    Creating recovery media with HP Recovery Disc Creator HP Recovery Disc Creator is a software program that offers an alternative way to create recovery media. After you successfully set up the computer, you can create recovery media using HP Recovery Disc Creator. This recovery media allows you to reinstall your original operating system as well as select drivers and applications if the hard drive becomes corrupted.

  • Page 133: Performing A System Recovery

    ● Store personal files in the Documents library, and back it up regularly. Back up templates that are stored in their associated directories. ● ● Save customized settings that appear in a window, toolbar, or menu bar by taking a screen shot of your settings.

  • Page 134: Using F11 Recovery Tools (Select Products Only)

    The recovery tool reinstalls the operating system and HP programs and drivers that were installed at the factory. Software not installed at the factory must be reinstalled.

  • Page 135: Using Windows 7 Operating System Media

    Windows 7 operating system DVD to reboot the computer and repair the operating system. To order a Windows 7 operating system DVD, go to the HP website. For U.S. support, go to http://www.hp.com/support. For worldwide support, go to http://welcome.hp.com/country/us/en/...

  • Page 136: Appendix A Battery Replacement

    The lithium battery is only used when the computer is NOT connected to AC power. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, go to http://www.hp.com/recycle.
  • Page 137 Slide the replacement battery into position, positive side up. The battery holder automatically secures the battery in the proper position. Type 2 To release the battery from its holder, squeeze the metal clamp that extends above one edge of the battery. When the battery pops up, lift it out (1). To insert the new battery, slide one edge of the replacement battery under the holder’s lip with the positive side up.
  • Page 138 Insert the new battery and position the clip back into place. NOTE: After the battery has been replaced, use the following steps to complete this procedure. Replace the access panel. Plug in the computer and turn on power to the computer. Reset the date and time, your passwords, and any special system setups using Computer Setup.

  • Page 139: Appendix B Statement Of Memory Volatility

    Intel-based and AMD-based system boards contain nonvolatile memory subcomponents as originally shipped from HP, assuming that no subsequent modifications have been made to the system and assuming that no applications, features, or functionality have been added to or installed on the system.
  • Page 140 If a DriveLock password is set, select the Security menu, and scroll down to Hard Drive Utilities under the Utilities menu. Select Hard Drive Utilities, select DriveLock, then uncheck the checkbox for DriveLock password on restart. Select OK to proceed. Select the Main menu, and then select Reset BIOS Security to factory default.

  • Page 141: Nonvolatile Memory Usage

    HP Sure Start only) backup of The content is managed Embedded Controller. critical System solely by the HP Sure Start BIOS code, EC Embedded Controller. firmware, and critical computer configuration data for select...
  • Page 142 Stores Fingerprint reader memory is Only a digitally signed (select products fingerprint programmed by user application can make the only) templates. enrollment in HP call to write to the flash. ProtectTools Security Manager. 134 Appendix B Statement of memory volatility...

  • Page 143: Questions And Answers

    HP has provided options in Computer Setup (BIOS) to allow you to run in legacy BIOS, if required by the operating system. Examples of this requirement would be if you upgrade or downgrade the OS.

  • Page 144: Using Hp Sure Start (Select Models Only)

    BIOS to its previously safe state, without user intervention. Those select computer models ship with HP Sure Start configured and enabled. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. The default configuration can be customized by advanced users.

  • Page 145: Appendix C Power Cord Set Requirements

    Power cord set requirements The power supplies on some computers have external power switches. The voltage select switch feature on the computer permits it to operate from any line voltage between 100-120 or 220-240 volts AC. Power supplies on those computers that do not have external power switches are equipped with internal switches that sense the incoming voltage and automatically switch to the proper voltage.

  • Page 146: Country-Specific Requirements

    Country-specific requirements Additional requirements specific to a country are shown in parentheses and explained below. Country Accrediting Agency Country Accrediting Agency Australia (1) EANSW Italy (1) Austria (1) Japan (3) METI Belgium (1) CEBC Norway (1) NEMKO Canada (2) Sweden (1) SEMKO Denmark (1) DEMKO...

  • Page 147: Appendix D Specifications

    Specifications Chassis (in the desktop position) 3.74 in 95 mm Height 10.63 in 270 mm Width 11.65 in 296 mm Depth Approximate Weight 9.92 lb 4.5 kg Weight Supported (maximum distributed load in desktop position) 77 lb 35 kg Temperature Range 50°...

  • Page 148: Index

    (ESD) 12 HP PC Hardware Diagnostics (UEFI) Quick Boot 106 preventing damage 13 using 116 error HP Recovery Disc Creator, using 124 cable management 19 codes 106, 111 HP Recovery Manager cable pinouts, SATA data 19 messages 106...
  • Page 149 24 system 120 expansion card 29 password USB flash drive 121 M.2 SSD card 42 administrator 113 using HP Recovery media 119 memory 26 clearing 113 recovery media primary 3.5-inch hard drive 38 power-on 113 creating 118 slim optical drive 37...
  • Page 150 screws, correct size 17 Windows 7 operating system DVD serial number location 4 creating 124 serial port assembly using for restore 127 removal and replacement 54 Windows 7 operating system media serial port, illustrated 7 creating 124 service considerations 17 using for restore 127 software Windows Startup Repair, using 125...

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