Do you have a question about the Proline Promag W 400 and is the answer not in the manual?
Questions and answers
Steven Griffies
February 3, 2025
we are having a empty pipe code and current output 1 fault. We would like to talk to a tech my number is 334-750-8675
1 comments:
Mr. Anderson
February 10, 2025
To resolve an empty pipe code and current output 1 fault on an Endress+Hauser Proline Promag W 400, follow these steps:
1. Check Installation Orientation – Ensure the transmitter housing is pointing upwards. Empty pipe detection may not work correctly if the housing is not in the correct orientation.
2. Verify Pipe is Full – Ensure the measuring tube is completely filled with liquid. If the pipe is partially filled or empty, the empty pipe detection function may trigger a fault.
3. Adjust Empty Pipe Detection Settings – Navigate to the empty pipe detection settings and check the switch point and response time. Adjust these parameters if needed.
4. Inspect Electrodes – Make sure the electrodes are clean and properly installed. Dirt or damage can interfere with signal detection.
5. Check Wiring and Connections – Ensure all electrical connections are secure and correct, especially for current output 1.
6. Review Process Conditions – Confirm that the process conditions match the device specifications, including flow rate and pressure.
7. Potential Equalization – Ensure proper potential equalization to prevent interference with the measuring electrodes.
If the issue persists after these checks, consult the device manual for further troubleshooting or contact the manufacturer.
This answer is automatically generated
Kyle Robinson
February 12, 2025
Trying to figure out how to set the display to read the current volumetric flow rate as well as the accumulative volume to date.
1 comments:
Mr. Anderson
February 12, 2025
To set the display on the Endress+Hauser Proline Promag W 400 to show the current volumetric flow rate and cumulative volume:
1. Navigate to the "Setup" menu. 2. Go to "Advanced setup" → "Display". 3. Configure the display parameters: - Value 1 display: Set it to show the current volumetric flow rate. - Value 2 display: Set it to show the cumulative volume (totalizer value). 4. Adjust decimal places as needed for each value. 5. Save the settings.
This will configure the display to show both the real-time flow rate and accumulated volume.
This answer is automatically generated
charles patton
March 1, 2025
our meter has hugh fluctuations in flow
2 comments:
Mr. Anderson
March 1, 2025
High fluctuations in flow in the Endress+Hauser Proline Promag W 400 meter could be caused by reciprocating, diaphragm, or peristaltic pumps. The document suggests installing pulse dampers to mitigate this issue. Additionally, strong vibrations can also affect the measurement, so supporting and fixing the pipe and sensor or mounting the sensor and transmitter separately is recommended.
This answer is automatically generated
charles patton
March 1, 2025
@Mr. Anderson can build up of any contaminants cause this issue as well?
Related Manuals for Endress+Hauser Proline Promag W 400
Products Solutions Services BA01214D/06/EN/03.15 71280372 Valid as of version 01.00.zz (Device firmware) Operating Instructions Proline Promag W 400 EtherNet/IP Electromagnetic flowmeter AUTHORIZED DISTRIBUTOR: InstrumentsAndControl.com Houston, Texas USA sales@InstrumentsAndControl.com 832-615-3588...
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• The manufacturer reserves the right to modify technical data without prior notice. Your Endress+Hauser Sales Center will supply you with current information and updates to these Instructions. Endress+Hauser...
Proline Promag W 400 EtherNet/IP Table of contents Table of contents 6.2.2 Preparing the measuring device ..24 Document information ....6 6.2.3 Mounting the sensor .
Document information Proline Promag W 400 EtherNet/IP Document information Document function These Operating Instructions contain all the information that is required in various phases of the life cycle of the device: from product identification, incoming acceptance and storage, to mounting, connection, operation and commissioning through to troubleshooting, maintenance and disposal.
• The W@M Device Viewer : Enter the serial number from the nameplate (www.endress.com/deviceviewer) • The Endress+Hauser Operations App: Enter the serial number from the nameplate or scan the 2-D matrix code (QR code) on the nameplate. For a detailed list of the individual documents along with the documentation code...
Registered trademarks EtherNet/IP Trademark of ODVA, Inc. ® Microsoft Registered trademark of the Microsoft Corporation, Redmond, Washington, USA Applicator ® , FieldCare ® , Field Xpert , HistoROM ® , Heartbeat Technology Registered or registration-pending trademarks of the Endress+Hauser Group Endress+Hauser...
Proline Promag W 400 EtherNet/IP Basic safety instructions Basic safety instructions Requirements for the personnel The personnel for installation, commissioning, diagnostics and maintenance must fulfill the following requirements: ‣ Trained, qualified specialists must have a relevant qualification for this specific function and task ‣...
Verification for borderline cases: ‣ For special fluids and fluids for cleaning, Endress+Hauser is glad to provide assistance in verifying the corrosion resistance of fluid-wetted materials, but does not accept any warranty or liability as minute changes in the temperature, concentration or level of contamination in the process can alter the corrosion resistance properties.
It meets general safety standards and legal requirements. It also complies with the EC directives listed in the device-specific EC Declaration of Conformity. Endress+Hauser confirms this by affixing the CE mark to the device.
Product description Proline Promag W 400 EtherNet/IP Product description The device consists of a transmitter and a sensor. Two device versions are available: • Compact version - transmitter and sensor form a mechanical unit. • Remote version - transmitter and sensor are mounted in separate locations.
• If one of the conditions is not satisfied, contact your Endress+Hauser Sales Center. • Depending on the device version, the CD-ROM might not be part of the delivery! The Technical Documentation is available via the Internet or via the Endress+Hauser Operations App, see the "Product identification"...
"Supplementary device-dependent documentation" → 8 • The W@M Device Viewer: Enter the serial number from the nameplate (www.endress.com/deviceviewer) • The Endress+Hauser Operations App: Enter the serial number from the nameplate or scan the 2-D matrix code (QR code) on the nameplate. 4.2.1...
Proline Promag W 400 EtherNet/IP Incoming acceptance and product identification 4.2.2 Sensor nameplate Order Code: Ser.No.: Ext. ord. cd.: Material: Patents Date: A0017186 3 Example of sensor nameplate Name of the sensor Manufacturing location Order code Serial number (ser. no.) Extended order code (ext.
Incoming acceptance and product identification Proline Promag W 400 EtherNet/IP 4.2.3 Symbols on measuring device Symbol Meaning WARNING! This symbol alerts you to a dangerous situation. Failure to avoid this situation can result in serious or fatal injury. Reference to documentation Refers to the corresponding device documentation.
Proline Promag W 400 EtherNet/IP Storage and transport Storage and transport Storage conditions Observe the following notes for storage: • Store in the original packaging to ensure protection from shock. • Do not remove protective covers or protective caps installed on process connections.
Storage and transport Proline Promag W 400 EtherNet/IP 5.2.2 Measuring devices with lifting lugs CAUTION Special transportation instructions for devices with lifting lugs ‣ Only use the lifting lugs fitted on the device or flanges to transport the device. ‣...
Proline Promag W 400 EtherNet/IP Installation Installation Installation conditions 6.1.1 Mounting position Mounting location A0023343 Preferably install the sensor in an ascending pipe, and ensure a sufficient distance to the next pipe elbow: h ≥ 2 × DN To prevent measuring errors arising from accumulation of gas bubbles in the measuring tube, avoid the following mounting locations in the pipe: •...
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Installation Proline Promag W 400 EtherNet/IP A0017063 Orientation The direction of the arrow on the sensor nameplate helps you to install the sensor according to the flow direction (direction of medium flow through the piping). An optimum orientation position helps avoid gas and air accumulations and deposits in the measuring tube.
Proline Promag W 400 EtherNet/IP Installation 5 × DN 2 × DN ≥ ≥ A0016275 To keep within the in-service maximum permissible errors for custody transfer no additional requirements apply with regard to the graphic illustrated above. Installation dimensions For the dimensions and installation lengths of the device, see the "Technical Information"...
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Installation Proline Promag W 400 EtherNet/IP Never install the sensor on the pump suction side in order to avoid the risk of low pressure, and thus damage to the liner. Furthermore, install pulse dampers if reciprocating, diaphragm or peristaltic pumps are used.
Proline Promag W 400 EtherNet/IP Installation [mbar] 8 m/s 7 m/s 6 m/s 5 m/s 4 m/s max. 8° 3 m/s 2 m/s 1 m/s d / D A0016359 6.1.3 Special mounting instructions Display protection ‣ To ensure that the optional display protection can be easily opened, maintain the following minimum head clearance: 350 mm (13.8 in)
Installation Proline Promag W 400 EtherNet/IP Buried applications A0017298 Mounting the measuring device 6.2.1 Required tools For transmitter • Torque wrench • For wall mounting: Open-ended wrench for hexagonal screw max. M5 • For pipe mounting: – Open-ended wrench AF 8 –...
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Proline Promag W 400 EtherNet/IP Installation 2. To ensure compliance with device specifications, install the measuring device between the pipe flanges in a way that it is centered in the measurement section. 3. If using ground disks, comply with the Installation Instructions provided.
Installation Proline Promag W 400 EtherNet/IP ø TX 25 20…70 ø ( 0.79…2.75) SW 8 A0020705 8 Engineering unit mm (in) 6.2.5 Turning the transmitter housing To provide easier access to the connection compartment or display module, the transmitter housing can be turned.
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Proline Promag W 400 EtherNet/IP Installation TX 20 A0021604 4 mm A0021605 1. Loosen the fixing screws of the housing cover (when reassembling, pay attention to the tightening torque → 34). 2. Open the housing cover. 3. Unlock the display module.
Proline Promag W 400 EtherNet/IP Installation Reassembling the transmitter housing WARNING Excessive tightening torque applied to the fixing screws! Damage to the transmitter. ‣ When reassembling, tighten the fixing screws as per the tightening torque: Step Fixing screw Tightening torque for housing made of:...
Electrical connection Proline Promag W 400 EtherNet/IP Electrical connection The measuring device does not have an internal circuit breaker. For this reason, assign the measuring device a switch or power-circuit breaker so that the power supply line can be easily disconnected from the mains.
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Proline Promag W 400 EtherNet/IP Electrical connection Coil current cable Standard cable (18 AWG) with common, braided copper shield ( ~ 7 mm (0.28")) 2 ×0.75 mm and individually shielded cores Conductor resistance ≤37 Ω/km (0.011 Ω/ft) Capacitance: core/core, ≤120 pF/m (37 pF/ft)
Electrical connection Proline Promag W 400 EtherNet/IP 7.1.3 Terminal assignment Transmitter EtherNet/IP connection version The sensor can be ordered with terminals or a device plug. Connection methods available Possible options for order code Power "Electrical connection" Outputs supply Terminals Terminals •...
Electrical connection Proline Promag W 400 EtherNet/IP 7.1.5 Shielding and grounding 7.1.6 Requirements for the supply unit Supply voltage Transmitter Order code for "Power supply" Terminal voltage Frequency range AC100 to 240 V 50/ 60 Hz, ±4 Hz Option L AC/DC24 V 50/ 60 Hz, ±4 Hz...
Proline Promag W 400 EtherNet/IP Electrical connection 6. Firmly tighten the cable glands. 7. WARNING! Housing degree of protection may be voided due to insufficient sealing of the housing. Screw in the screw without using any lubricant. The threads on the cover are coated with a dry lubricant.
Electrical connection Proline Promag W 400 EtherNet/IP 7.2.3 Ensuring potential equalization Requirements CAUTION Electrode damage can result in the complete failure of the device! ‣ Same electrical potential for the fluid and sensor ‣ Remote version: same electrical potential for the sensor and transmitter ‣...
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Proline Promag W 400 EtherNet/IP Electrical connection Plastic pipe or pipe with insulating liner This connection method also applies in situations where: • The customary potential equalization is not used • Equalizing currents are present Ground cable Copper wire, at least6 mm (0.0093 in...
Electrical connection Proline Promag W 400 EtherNet/IP Special connection instructions Hardware settings 7.4.1 Setting the device address EtherNet/IP The IP address of the measuring device can be configured for the network via DIP switches. Addressing data IP address and configuration options...
Proline Promag W 400 EtherNet/IP Electrical connection Ensuring the degree of protection 7.5.1 Degree of protection IP66/67, Type 4X enclosure The measuring device fulfills all the requirements for the IP66/67 degree of protection, Type 4X enclosure. To guarantee IP66/67 degree of protection, Type 4X enclosure, carry out the following steps after the electrical connection: 1.
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Electrical connection Proline Promag W 400 EtherNet/IP Only for remote version: is the sensor connected to the right transmitter? Check the serial number on the nameplate of the sensor and transmitter. Does the supply voltage match the specifications on the transmitter nameplate ? ...
Proline Promag W 400 EtherNet/IP Operation options Operation options Overview of operation options A0019091 Local operation via display module Computer with Web browser (e.g. Internet Explorer) or with operating tool (e.g. FieldCare, AMS Device Manager, SIMATIC PDM) Control system (e.g. PLC) For custody transfer, once the device has been put into circulation or sealed, its operation is restricted.
Operation options Proline Promag W 400 EtherNet/IP Structure and function of the operating menu 8.2.1 Structure of the operating menu For an overview of the operating menu with menus and parameters → 162 Operating menu for operators and maintenances...
Proline Promag W 400 EtherNet/IP Operation options 8.2.2 Operating philosophy The individual parts of the operating menu are assigned to certain user roles (operator, maintenance etc.). Each user role contains typical tasks within the device lifecycle. For custody transfer, once the device has been put into circulation or sealed, its operation is restricted.
Operation options Proline Promag W 400 EtherNet/IP Access to the operating menu via the local display 8.3.1 Operational display X X X X X X X 1120.50 A0016502 Operational display Device tag Status area Display area for measured values (4-line) Operating elements →...
Proline Promag W 400 EtherNet/IP Operation options Mass flow Totalizer The measurement channel number indicates which of the three totalizers is displayed. Output The measurement channel number indicates which of the outputs is displayed. Status input Measurement channel numbers...
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Operation options Proline Promag W 400 EtherNet/IP Examples / ../ Display / ../ Display For more information about the menu icons, refer to the "Display area" section → 54 Status area The following appears in the status area of the navigation view in the top right corner: •...
Proline Promag W 400 EtherNet/IP Operation options Locking Symbol Meaning Parameter locked When displayed in front of a parameter name, indicates that the parameter is locked. • By a user-specific access code • By the hardware write protection switch Wizard operation...
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Operation options Proline Promag W 400 EtherNet/IP Exits the input without applying the changes. Clears all entered characters. Text editor Symbol Meaning Toggle • Between upper-case and lower-case letters • For entering numbers • For entering special characters Selection of letters from A to Z.
Proline Promag W 400 EtherNet/IP Operation options 8.3.4 Operating elements Meaning Minus key In a menu, submenu Moves the selection bar upwards in a choose list. With a Wizard Confirms the parameter value and goes to the previous parameter. With a text and numeric editor In the input mask, moves the selection bar to the left (backwards).
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Operation options Proline Promag W 400 EtherNet/IP • Setup • Simulation Calling up and closing the context menu The user is in the operational display. 1. Press for 2 s. The context menu opens. XXXXXXXXXX 20.50 Setup Simulation A0017421-EN 2.
Proline Promag W 400 EtherNet/IP Operation options 8.3.6 Navigating and selecting from list Different operating elements are used to navigate through the operating menu. The navigation path is displayed on the left in the header. Icons are displayed in front of the individual menus.
Operation options Proline Promag W 400 EtherNet/IP The direct access code consists of a 4-digit number and the channel number, which identifies the channel of a process variable: e.g. 0914-1. In the navigation view, this appears on the right-hand side in the header of the selected parameter.
Proline Promag W 400 EtherNet/IP Operation options 8.3.9 Changing the parameters For a description of the editing display - consisting of text editor and numeric editor - with symbols → 55, for a description of the operating elements → 57 Example: Changing the tag name in the "Tag description"...
Operation options Proline Promag W 400 EtherNet/IP Ent. access code Invalid or out of range input value Min:0 Max:9999 A0014049-EN 8.3.10 User roles and related access authorization The two user roles "Operator" and "Maintenance" have different write access to the parameters if the customer defines a user-specific access code.
Proline Promag W 400 EtherNet/IP Operation options Switching on the keypad lock The keypad lock is switched on automatically: • Each time the device is restarted. • If the device has not been operated for longer than one minute in the measured value display.
Operation options Proline Promag W 400 EtherNet/IP Computer settings User rights User rights are required for TCP/IP and proxy server settings (for changes to the IP address, subnet mask etc.). Proxy server settings of the The Web browser setting Use proxy server for LAN must be disabled.
Proline Promag W 400 EtherNet/IP Operation options 2. If a 2nd network card is not used: all the applications on the notebook should be closed, or all the applications that require the Internet or network, such as e-mail, SAP applications, Internet or Windows Explorer, i.e. close all open Internet browsers.
Operation options Proline Promag W 400 EtherNet/IP 8.4.5 User interface A0017757-EN Picture of device Function row with 6 functions Device tag Header Working area Navigation area Header The following information appears in the header: • Device tag • Device status with status signal → 111 •...
Proline Promag W 400 EtherNet/IP Operation options Working area Depending on the selected function and the related submenus, various actions can be performed in this area: • Configuring parameters • Reading measured values • Calling up help text • Starting an upload/download 8.4.6...
FieldCare Function scope FDT-based plant asset management tool from Endress+Hauser. It can configure all smart field devices in a system and helps you manage them. By using the status information, it is also a simple but effective way of checking their status and condition.
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Proline Promag W 400 EtherNet/IP Operation options 6. Enter the device address in the IP address field: 192.168.1.212 and press Enter to confirm. 7. Establish the online connection to the device. For details, see Operating Instructions BA00027S and BA00059S User interface...
System integration Proline Promag W 400 EtherNet/IP System integration Overview of device description files 9.1.1 Current version data for the device Firmware version 01.01.zz • On the title page of the Operating instructions • On transmitter nameplate → 13 •...
Proline Promag W 400 EtherNet/IP System integration Cyclic data transmission Cyclic data transmission when using the device master file (GSD). 9.4.1 Block model The block model shows which input and output data the measuring device makes available for implicit messaging. Cyclical data exchange is performed using an EtherNet/IP scanner, e.g.
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System integration Proline Promag W 400 EtherNet/IP Configuration 5: Exclusive Owner Multicast Input Assembly Fix Instance Size [byte] min. RPI (ms) Input Assembly Configurable Configuration 0 x 69 – – Output Assembly Fix O → T Configuration 0 x 66 Input Assembly Fix T →...
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Proline Promag W 400 EtherNet/IP System integration Name Description Byte 10. Totalizer 2 37 to 40 11. Totalizer 3 41 to 44 Structure: Code, number, description (e.g.: 16777265 F882 input signal) Detailed description • Diagnostic information → 114 • Information events → 118...
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System integration Proline Promag W 400 EtherNet/IP Name Description (format) Byte Value 8. Not used – 9. Not used 2 to 4 0 to 8 – 10. Control totalizer 1 (integer) 5 to 6 0 to 8 • 32226: Add •...
Proline Promag W 400 EtherNet/IP Commissioning Commissioning 10.1 Function check Before commissioning the measuring device: ‣ Make sure that the post-installation and post-connection checks have been performed. • "Post-installation check" checklist → 35 • "Post-connection check" checklist → 47 10.2...
Commissioning Proline Promag W 400 EtherNet/IP X X X X X X X 20.50 Main menu 0104-1 Language English Operation Setup Language 0104-1 English à Deutsch Español Français Language 0104-1 à English Deutsch Español Français Hauptmenü 0104-1 Sprache Deutsch Betrieb...
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Proline Promag W 400 EtherNet/IP Commissioning Setup Device tag ‣ System units Volume flow unit Volume unit Conductivity unit Temperature unit Mass flow unit Mass unit Density unit ‣ Communication MAC address Default network settings DHCP client IP address...
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Commissioning Proline Promag W 400 EtherNet/IP 100% bargraph value 3 Value 4 display ‣ Low flow cut off Assign process variable On value low flow cutoff Off value low flow cutoff Pressure shock suppression ‣ Empty pipe detection Empty pipe detection...
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Proline Promag W 400 EtherNet/IP Commissioning 100% bargraph value 1 Decimal places 1 Value 2 display Decimal places 2 Value 3 display 0% bargraph value 3 100% bargraph value 3 Decimal places 3 Value 4 display Decimal places 4 Display language...
Commissioning Proline Promag W 400 EtherNet/IP ECC cleaning cycle ECC Polarity ‣ Administration ‣ Define access code Define access code Confirm access code Device reset 10.6.1 Defining the tag name To enable fast identification of the measuring point within the system, you can enter a unique designation using the Device tag parameter and thus change the factory setting.
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Proline Promag W 400 EtherNet/IP Commissioning ‣ System units Volume flow unit Volume unit Conductivity unit Temperature unit Mass flow unit Mass unit Density unit Corrected volume flow unit Corrected volume unit Parameter overview with brief description Parameter Description Selection...
Commissioning Proline Promag W 400 EtherNet/IP Parameter Description Selection Factory setting Mass unit Select mass unit. Unit choose list Country-specific: • kg Result • lb The selected unit is taken from: Mass flow unit parameter Density unit Select density unit.
Proline Promag W 400 EtherNet/IP Commissioning Parameter Description User interface / Selection / Factory setting User entry IP address IP address of the Web server of the 4 octet: 0 to 255 (in the 192.168.1.212 measuring device. particular octet) Subnet mask Displays the subnet mask.
Commissioning Proline Promag W 400 EtherNet/IP Parameter overview with brief description Parameter Prerequsite Description Selection / User Factory setting entry Format display – Select how measured values • 1 value, max. size 1 value, max. size are shown on the display. • 1 bargraph + 1 value •...
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Proline Promag W 400 EtherNet/IP Commissioning Structure of the wizard Assign variable Volume flow Mass flow On value Off value Pres. shock sup. End of wizard A0020524-EN 25 "Low flow cut off" wizard in the "Setup" menu Parameter overview with brief description...
Commissioning Proline Promag W 400 EtherNet/IP 10.6.6 Configuring empty pipe detection The Empty pipe detection wizard guides you systematically through all the parameters that have to be set for configuring the low flow cut off. Navigation "Setup" menu → Empty pipe detection Structure of the wizard Empty pipe det.
Proline Promag W 400 EtherNet/IP Commissioning 10.7 Advanced settings The Advanced setup submenu with its submenus contains parameters for specific settings. Navigation to the "Advanced setup" submenu X X X X X X X 20.50 0104-1 Main menu Language English Display/operat.
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Commissioning Proline Promag W 400 EtherNet/IP Totalizer operation mode Failure mode ‣ Display Format display Value 1 display 0% bargraph value 1 100% bargraph value 1 Decimal places 1 Value 2 display Decimal places 2 Value 3 display 0% bargraph value 3...
Proline Promag W 400 EtherNet/IP Commissioning ECC duration ECC recovery time ECC cleaning cycle ECC Polarity ‣ Administration ‣ Define access code Define access code Confirm access code Device reset 10.7.1 Carrying out a sensor adjustment The Sensor adjustment submenu contains parameters that pertain to the functionality of the sensor.
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Commissioning Proline Promag W 400 EtherNet/IP Totalizer operation mode Failure mode Parameter overview with brief description Parameter Description Selection Factory setting Assign process variable Select process variable for totalizer. • Off Volume flow • Volume flow • Mass flow Unit totalizer Select process variable totalizer unit.
Proline Promag W 400 EtherNet/IP Commissioning 10.7.3 Carrying out additional display configurations In the Display submenu you can set all the parameters associated with the configuration of the local display. Navigation "Setup" menu → Advanced setup → Display ‣ Display...
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Commissioning Proline Promag W 400 EtherNet/IP Parameter overview with brief description Parameter Prerequsite Description Selection / User Factory setting entry Format display – Select how measured values • 1 value, max. size 1 value, max. size are shown on the display. • 1 bargraph + 1 value •...
Proline Promag W 400 EtherNet/IP Commissioning Parameter Prerequsite Description Selection / User Factory setting entry Display language – Set display language. • English English • Deutsch (alternatively, the • Français ordered language is • Español preset in the device) • Italiano • Nederlands •...
Commissioning Proline Promag W 400 EtherNet/IP ECC cleaning cycle ECC Polarity Parameter overview with brief description Parameter Description Selection / User entry / User Factory setting interface Electrode cleaning circuit Enable the cyclic electrode cleaning circuit. • Off • On ECC duration Enter the duration of electrode cleaning in 0.01 to 30 s...
Commissioning Proline Promag W 400 EtherNet/IP Options Description Compare The device configuration saved in the display module is compared with the current device configuration of the integrated HistoROM. Clear backup data The backup copy of the device configuration is deleted from the display module of the device.
Proline Promag W 400 EtherNet/IP Commissioning Parameter Prerequsite Description Selection / User Factory setting entry Diagnostic event category – Select the category of the • Sensor Process diagnostic event. • Electronics • Configuration • Process Simulation diagnostic event – Switch simulation of the •...
Commissioning Proline Promag W 400 EtherNet/IP parameters automatically after 60 s if the user skips back to the operational display mode from the navigation and editing view. • If write access is activated via access code, it can be also be deactivated only via the access code →...
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Proline Promag W 400 EtherNet/IP Commissioning 2. Setting the write protection switch (WP) on the main electronics module to the ON position enables the hardware write protection. Setting the write protection switch (WP) on the main electronics module to the OFF position (factory setting) disables the hardware write protection.
Operation Proline Promag W 400 EtherNet/IP Operation 11.1 Read out and modify current Ethernet settings If the Ethernet settings such as the IP address of the measuring device are unknown, they can be read out and modified as explained in the following example for an IP address.
Proline Promag W 400 EtherNet/IP Operation Function scope of "Locking status" parameter Options Description None The access status displayed in "Access status display" parameter applies → 62. Only appears on local display. Hardware locked The DIP switch for hardware locking is activated on the main electronics module.
Operation Proline Promag W 400 EtherNet/IP 11.5.2 Totalizer The Totalizer submenu contains all the parameters needed to display the current measured values for every totalizer. Navigation "Diagnostics" menu → Measured values → Totalizer ‣ Totalizer Totalizer value 1 to 3...
Proline Promag W 400 EtherNet/IP Operation Function scope of "Reset all totalizers" parameter Options Description Reset + totalize Resets all totalizers to 0 and restarts the totaling process. This deletes all the flow values previously totalized. Navigation "Operation" menu → Operation ‣...
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Operation Proline Promag W 400 EtherNet/IP • x-axis: depending on the number of channels selected displays 250 to 1000 measured values of a process variable. • y-axis: displays the approximate measured value span and constantly adapts this to the ongoing measurement.
Proline Promag W 400 EtherNet/IP Diagnostics and troubleshooting Diagnostics and troubleshooting 12.1 General troubleshooting For local display Problem Possible causes Remedial action Local display dark and no output Supply voltage does not match that Apply the correct supply voltage .
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Diagnostics and troubleshooting Proline Promag W 400 EtherNet/IP For access Problem Possible causes Remedial action No write access to parameters Hardware write protection enabled Set the write protection switch on the main electronics module to the OFF position . No write access to parameters Current user role has limited access 1.
Proline Promag W 400 EtherNet/IP Diagnostics and troubleshooting 12.2 Diagnostic information via light emitting diodes 12.2.1 Transmitter Various light emitting diodes (LEDs) on the main electronics module of the transmitter provide information on device status. Color Meaning Power Supply voltage is off or too low...
Diagnostics and troubleshooting Proline Promag W 400 EtherNet/IP 12.3 Diagnostic information on local display 12.3.1 Diagnostic message Faults detected by the self-monitoring system of the measuring device are displayed as a diagnostic message in alternation with the operational display. Operational display in alarm condition...
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Proline Promag W 400 EtherNet/IP Diagnostics and troubleshooting Diagnostic behavior Symbol Meaning Alarm • Measurement is interrupted. • Signal outputs and totalizers assume the defined alarm condition. • A diagnostic message is generated. A0013961 • The background lighting changes to red.
Diagnostics and troubleshooting Proline Promag W 400 EtherNet/IP 12.3.2 Calling up remedial measures X X X X X X X X X X X X X X 20.50 S801 Supply voltage Menu Diagnostic list Diagnostics 1 S801 Supply voltage Diagnostics 2...
Proline Promag W 400 EtherNet/IP Diagnostics and troubleshooting 12.4 Diagnostic information in the Web browser 12.4.1 Diagnostic options Any faults detected by the measuring device are displayed in the Web browser on the home page once the user has logged on.
Diagnostics and troubleshooting Proline Promag W 400 EtherNet/IP 12.5 Diagnostic information in FieldCare 12.5.1 Diagnostic options Any faults detected by the measuring device are displayed on the home page of the operating tool once the connection has been established. Xxxxxx/…/…/...
Proline Promag W 400 EtherNet/IP Diagnostics and troubleshooting 12.5.2 Calling up remedy information Remedy information is provided for every diagnostic event to ensure that problems can be rectified quickly: • On the home page Remedy information is displayed in a separate field below the diagnostics information.
Diagnostics and troubleshooting Proline Promag W 400 EtherNet/IP Options Description Logbook entry only The device continues to measure. The diagnostic message is entered in the Event logbook (events list) submenu only and is not displayed in alternation with the measured value display.
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Proline Promag W 400 EtherNet/IP Diagnostics and troubleshooting Diagnostic Short text Remedy instructions Status Diagnostic number signal behavior [from the [from the factory] factory] Device verification Device verification active, please Warning active wait. Electronic failure 1. Reset device 2. Contact service...
Diagnostics and troubleshooting Proline Promag W 400 EtherNet/IP Diagnostic Short text Remedy instructions Status Diagnostic number signal behavior [from the [from the factory] factory] Process limit Low flow cut off active! Warning 1. Check low flow cut off configuration Empty pipe 1.
Proline Promag W 400 EtherNet/IP Diagnostics and troubleshooting Parameter overview with brief description Parameter Prerequsite Description User interface Factory setting Actual diagnostics 1 diagnostic event has Displays the current diagnostic Symbol for diagnostic – occurred. event along with the behavior, diagnostic diagnostic information.
Diagnostics and troubleshooting Proline Promag W 400 EtherNet/IP The event history includes entries for: • Diagnostic events → 114 • Information events → 118 In addition to the operation time of its occurrence, each event is also assigned a symbol that indicates whether the event has occurred or is ended: •...
Proline Promag W 400 EtherNet/IP Diagnostics and troubleshooting Info number Info name I1189 Backup compared I1256 Display: access status changed I1264 Safety sequence aborted I1335 Firmware changed I1351 Empty pipe detection adjustment failure I1353 Empty pipe detection adjustment ok I1361...
Diagnostics and troubleshooting Proline Promag W 400 EtherNet/IP 12.12.1 Function scope of "Device reset" parameter Options Description Cancel No action is executed and the user exits the parameter. To delivery settings Every parameter for which a customer-specific default setting was ordered is reset to this customer-specific value.
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Proline Promag W 400 EtherNet/IP Diagnostics and troubleshooting Parameter overview with brief description Parameter Description User interface / User entry Factory setting Device tag Enter the name for the measuring point. Max. 32 characters, such as Promag 400 letters, numbers or special characters (e.g.
"Manufacturer' s information" document. The manufacturer' s information is available: • In the Download Area of the Endress+Hauser Internet site: www.endress.com → Download • Specify the following details: –...
Replacement seals (accessory) → 160 13.2 Measuring and test equipment Endress+Hauser offers a wide variety of measuring and test equipment, such as W@M or device tests. Your Endress+Hauser Sales Center can provide detailed information on the services. For a list of some of the measuring and test equipment, refer to the "Accessories"...
• Spare parts are grouped into logical kits with the associated Installation Instructions. • Repairs are carried out by Endress+Hauser Service or by correspondingly trained customers. • Certified devices can be converted into other certified devices by Endress+Hauser Service or at the factory only. Notes for repair and conversion For repair and modification of a measuring device, observe the following notes: •...
Proline Promag W 400 EtherNet/IP Repair 2. WARNING! Danger to persons from process conditions. Beware of hazardous process conditions such as pressure in the measuring device, high temperatures or aggressive fluids. Carry out the mounting and connection steps from the chapters "Mounting the measuring device"...
Various accessories, which can be ordered with the device or subsequently from Endress +Hauser, are available for the device. Detailed information on the order code in question is available from your local Endress+Hauser sales center or on the product page of the Endress+Hauser website: www.endress.com.
Technical data Proline Promag W 400 EtherNet/IP Technical data 16.1 Application The measuring device described in these Instructions is intended only for flow measurement of liquids with a minimum conductivity of 5 μS/cm. Depending on the version ordered, the measuring device can also measure potentially explosive, flammable, poisonous and oxidizing media.
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Proline Promag W 400 EtherNet/IP Technical data Nominal Recommended Factory settings diameter flow Full scale value current Min./max. full scale value Pulse value Low flow cut off output (v ~ 0.3/10 m/s) (~ 2 pulse/s) (v ~ 0.04 m/s) (v ~ 2.5 m/s)
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Technical data Proline Promag W 400 EtherNet/IP Nominal Recommended Factory settings diameter flow Full scale value current Min./max. full scale value Pulse value Low flow cut off output (v ~ 0.3/10 m/s) (~ 2 pulse/s) (v ~ 0.04 m/s) (v ~ 2.5 m/s)
Input signal External measured values Various pressure transmitters and temperature measuring devices can be ordered from Endress+Hauser: see "Accessories" section → 127 It is recommended to read in external measured values to calculate the following measured variables: Corrected volume flow...
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Technical data Proline Promag W 400 EtherNet/IP Light emitting diodes (LED) Status information Status indicated by various light emitting diodes The following information is displayed depending on the device version: • Supply voltage active • Data transmission active • Device alarm/error has occurred •...
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Proline Promag W 400 EtherNet/IP Technical data Instance configuration: 0x69 O → T configuration: 0x66 T → O configuration: 0x64 Input only Multicast Instance Size [byte] Instance configuration: 0x68 O → T configuration: 0xC7 T → O configuration: 0x64 Input only Multicast...
Technical data Proline Promag W 400 EtherNet/IP Configurable Input Assembly • Volume flow • Mass flow • Electronic temperature • Conductivity • Totalizer 1 to 3 • Flow velocity • Volume flow unit • Mass flow unit • Temperature unit •...
Proline Promag W 400 EtherNet/IP Technical data Current consumption Transmitter Order code for "Power supply" Maximum Maximum Current consumption switch-on current Option L: AC 100 to 240 V 145 mA 25 A (< 5 ms) Option L: AC/DC 24 V 350 mA 27 A (<...
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Technical data Proline Promag W 400 EtherNet/IP Installation • Inlet run > 10 × DN • Outlet run > 5 × DN • Sensor and transmitter grounded. • The sensor is centered in the pipe. No special requirements must be observed at the inlet and outlet runs to keep within the in-service maximum permissible errors for custody transfer.
Atmosphere If a plastic transmitter housing is permanently exposed to certain steam and air mixtures, this can damage the housing. If you are unsure, please contact your Endress+Hauser Sales Center for clarification. Degree of protection Transmitter • As standard: IP66/67, type 4X enclosure •...
Technical data Proline Promag W 400 EtherNet/IP Sensor • As standard: IP66/67, type 4X enclosure • Optionally available for remote version: – IP66/67, type 4X enclosure; fully welded, with protective varnish EN ISO 12944 C5-M. Suitable for use in corrosive atmospheres.
Proline Promag W 400 EtherNet/IP Technical data Pressure-temperature An overview of the pressure-temperature ratings for the process connections is ratings provided in the "Technical Information" document Pressure tightness Liner: hard rubber Nominal diameter Limit values for absolute pressure in [mbar] ([psi]) for fluid temperatures:...
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Technical data Proline Promag W 400 EtherNet/IP Weight in SI units Standard version EN 1092-1 (DIN 2501) Pressure rating Weight [kg] [mm] Order code for "Housing", option M, Q Order code for "Housing", option A, R Polycarbonate plastic Aluminum, AlSi10Mg, coated...
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Proline Promag W 400 EtherNet/IP Technical data JIS B2220, 10K Weight [kg] [mm] Order code for "Housing", option M, Q Order code for "Housing", option A, R Polycarbonate plastic Aluminum, AlSi10Mg, coated 11.7 13.7 19.7 23.7 40.7 68.7 70.7 Order code for "Design", option A Option A "Insertion length short;...
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Technical data Proline Promag W 400 EtherNet/IP AS 2129, Table E Weight [kg] [mm] Order code for "Housing", option M, Q Order code for "Housing", option A, R Polycarbonate plastic Aluminum, AlSi10Mg, coated 261.7 347.7 434.7 494.7 691.7 1 000 762.7...
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Proline Promag W 400 EtherNet/IP Technical data EN 1092-1 (DIN 2501) Pressure rating Weight [kg] [mm] Order code for "Housing", option M, Q Order code for "Housing", option A, R Polycarbonate plastic Aluminum, AlSi10Mg, coated PN 16 22.7 PN 16 27.7...
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Technical data Proline Promag W 400 EtherNet/IP Weight in US units Standard version ASME B16.5, Class 150 Weight [lbs] [in] Order code for "Housing", option M, Q Order code for "Housing", option A, R Polycarbonate plastic Aluminum, AlSi10Mg, coated 12.5 1½...
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Proline Promag W 400 EtherNet/IP Technical data Order code for "Design", option A Option A "Insertion length short; ISO/DVGW to DN400, DN450-2000 1:1" ASME B16.5, Class 150 Weight [lbs] [in] Order code for "Housing", option M, Q Order code for "Housing", option A, R...
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Technical data Proline Promag W 400 EtherNet/IP Transmitter remote version Wall-mount housing Depends on the material of the wall-mount housing: • Polycarbonate plastic: 1.3 kg (2.9 lb) • Aluminum, AlSi10Mg, coated: 2.0 kg (4.4 lb) Sensor remote version Weight data: •...
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Proline Promag W 400 EtherNet/IP Technical data AS 4087, PN 16 Weight [mm] [kg] JIS B2220, 10K Weight [mm] [kg] Order code for "Design", option A Option A "Insertion length short; ISO/DVGW to DN400, DN450-2000 1:1" EN 1092-1 (DIN 2501)
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Technical data Proline Promag W 400 EtherNet/IP AS 2129, Table E Weight [mm] [kg] 1 000 1 200 1 237 AS 4087, PN 16 Weight [mm] [kg] 1 000 1 200 1 219 Order code for "Calibration flow", options H and K or order code for "Sensor option", option...
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Proline Promag W 400 EtherNet/IP Technical data EN 1092-1 (DIN 2501) Pressure rating [kg] [mm] PN 16 PN 10 PN 10 PN 10 AS 4087, PN 16 [kg] [mm] JIS B2220, 10K Weight [mm] [kg] Weight in US units Standard version ASME B16.5, Class 150...
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Technical data Proline Promag W 400 EtherNet/IP ASME B16.5, Class 150 Weight [in] [lbs] AWWA C207, Class D Weight [in] [lbs] 1 010 1 208 1 760 1 980 2 421 3 083 4 847 5 949 8 154 9 036 10 139 Order code for "Design", option A...
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Proline Promag W 400 EtherNet/IP Technical data AWWA C207, Class D Weight [in] [lbs] 1 477 1 987 1 273 3 515 4 699 5 662 6 864 Order code for "Sensor option", option CA Option CA "IP66/67, Type 4X, fully welded; corrosion protection EN ISO 12944 C5-M"...
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Technical data Proline Promag W 400 EtherNet/IP Nominal diameter Pressure rating Measuring tube internal diameter EN (DIN) ASME AS 2129 Hard rubber Polyurethane AWWA AS 4087 [mm] [in] [mm] [in] [mm] [in] – – PN 16 – 15.4 – –...
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Proline Promag W 400 EtherNet/IP Technical data Remote version (wall-mount housing) • Order code for "Housing", option P "Compact, aluminum coated": Aluminum, AlSi10Mg, coated • Order code for "Housing", option N: polycarbonate plastic • Window material: – For order code for "Housing", option P: glass –...
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Technical data Proline Promag W 400 EtherNet/IP Sensor housing • DN 25 to 300 (1 to 12"): – Aluminum, AlSi10Mg, coated – Carbon steel with Al/Zn protective coating • DN 50 to 300 (2 to 12"): Carbon steel with protective varnish (IP68) •...
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Proline Promag W 400 EtherNet/IP Technical data ASME B16.5 • DN 25 to 1200 (1 to 48"): Stainless steel, F316L similar to 1.4404 • DN 25 to 300 (1 to 12") Carbon steel, A105 similar to 1.0432 • DN 350 to 1200 (14 to 48")
Technical data Proline Promag W 400 EtherNet/IP Process connections • EN 1092-1 (DIN 2501) – DN ≤ 300: fixed flange (PN 10/16/25/40) = form A – DN ≥ 350: fixed flange (PN 6/10/16/25) = flat face – DN 450 to 2000 : fixed flange (PN 6/10/16) = flat face •...
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Proline Promag W 400 EtherNet/IP Technical data Operating elements External operation via touch control; 3 optical keys: Additional functionality • Data backup function The device configuration can be saved in the display module. • Data comparison function The device configuration saved in the display module can be compared to the current device configuration.
EC Directives. These are listed in the corresponding EC Declaration of Conformity along with the standards applied. Endress+Hauser confirms successful testing of the device by affixing to it the CE mark. C-Tick symbol The measuring system meets the EMC requirements of the "Australian Communications and Media Authority (ACMA)".
The application packages can be ordered with the device or subsequently from Endress+Hauser. Detailed information on the order code in question is available from your local Endress+Hauser sales center or on the product page of the Endress+Hauser website: www.endress.com.
• The W@M Device Viewer : Enter the serial number from the nameplate (www.endress.com/deviceviewer) • The Endress+Hauser Operations App: Enter the serial number from the nameplate or scan the 2-D matrix code (QR code) on the nameplate. Standard documentation...
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Proline Promag W 400 EtherNet/IP Technical data Technical Information Measuring device Documentation code Promag W 400 TI01046D Supplementary device- Special documentation dependent documentation Contents Documentation code Heartbeat Technology SD01183D Information on Custody Transfer Measurement SD01230D Installation Instructions Contents Documentation code ...
Appendix Proline Promag W 400 EtherNet/IP Appendix 17.1 Overview of the operating menu The following graphic provides an overview of the entire operating menu structure with its menus, submenus and parameters. The page reference indicates where a description of the parameter can be found in the manual.
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Proline Promag W 400 EtherNet/IP Appendix Diagnostics 3 Diagnostics 4 Diagnostics 5 ‣ Event logbook Filter options ‣ Event list ‣ Device information → 120 Device tag → 121 Serial number → 121 → 121 Firmware version →...
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Appendix Proline Promag W 400 EtherNet/IP Mass flow → 101 Conductivity → 101 ‣ Totalizer → 89 Totalizer value 1 to 3 → 102 Totalizer overflow 1 to 3 → 102 ‣ → 103...
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Proline Promag W 400 EtherNet/IP Appendix External device information External reference voltage 1 External reference voltage 2 Start verification Progress Status Overall result ‣ Verification results Date/time Verification ID Operating time Overall result Sensor Sensor electronic module I/O module ‣...
Appendix Proline Promag W 400 EtherNet/IP Diagnostic event category → 97 Simulation diagnostic event → 97 17.1.4 "Expert" menu The following tables provide an overview of the Expert menu with its submenus and parameters. The direct access code to the parameter is given in brackets. The page reference indicates where a description of the parameter can be found in the manual.
Proline Promag W 400 EtherNet/IP Appendix ‣ System units → 80 Volume flow unit (0553) → 81 Volume unit (0563) → 81 Conductivity unit (0582) → 81 Temperature unit (0557) → 81 Mass flow unit (0554) →...
Proline Promag W 400 EtherNet/IP Index Index Device description files ..... . . 70 Device documentation Access authorization to parameters Supplementary documentation .
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Index Proline Promag W 400 EtherNet/IP Via Ethernet network ....157 HistoROM ....... . . 94 Via service interface (CDI-RJ45) .
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Proline Promag W 400 EtherNet/IP Index Measuring and test equipment ....123 Submenus and user roles ....51 Measuring device Operating philosophy .
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Index Proline Promag W 400 EtherNet/IP Product safety ......11 Spare part ....... . 124 Protecting parameter settings .
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Proline Promag W 400 EtherNet/IP Index Version ....... . 70 System integration .
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Questions and answers
we are having a empty pipe code and current output 1 fault. We would like to talk to a tech my number is 334-750-8675
To resolve an empty pipe code and current output 1 fault on an Endress+Hauser Proline Promag W 400, follow these steps:
1. Check Installation Orientation – Ensure the transmitter housing is pointing upwards. Empty pipe detection may not work correctly if the housing is not in the correct orientation.
2. Verify Pipe is Full – Ensure the measuring tube is completely filled with liquid. If the pipe is partially filled or empty, the empty pipe detection function may trigger a fault.
3. Adjust Empty Pipe Detection Settings – Navigate to the empty pipe detection settings and check the switch point and response time. Adjust these parameters if needed.
4. Inspect Electrodes – Make sure the electrodes are clean and properly installed. Dirt or damage can interfere with signal detection.
5. Check Wiring and Connections – Ensure all electrical connections are secure and correct, especially for current output 1.
6. Review Process Conditions – Confirm that the process conditions match the device specifications, including flow rate and pressure.
7. Potential Equalization – Ensure proper potential equalization to prevent interference with the measuring electrodes.
If the issue persists after these checks, consult the device manual for further troubleshooting or contact the manufacturer.
This answer is automatically generated
Trying to figure out how to set the display to read the current volumetric flow rate as well as the accumulative volume to date.
To set the display on the Endress+Hauser Proline Promag W 400 to show the current volumetric flow rate and cumulative volume:
1. Navigate to the "Setup" menu.
2. Go to "Advanced setup" → "Display".
3. Configure the display parameters:
- Value 1 display: Set it to show the current volumetric flow rate.
- Value 2 display: Set it to show the cumulative volume (totalizer value).
4. Adjust decimal places as needed for each value.
5. Save the settings.
This will configure the display to show both the real-time flow rate and accumulated volume.
This answer is automatically generated
our meter has hugh fluctuations in flow
High fluctuations in flow in the Endress+Hauser Proline Promag W 400 meter could be caused by reciprocating, diaphragm, or peristaltic pumps. The document suggests installing pulse dampers to mitigate this issue. Additionally, strong vibrations can also affect the measurement, so supporting and fixing the pipe and sensor or mounting the sensor and transmitter separately is recommended.
This answer is automatically generated
@Mr. Anderson can build up of any contaminants cause this issue as well?