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Dell SD7000-S Owner's Manual

Storage designed for scality ring
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Dell SD7000-S — Storage Designed for Scality
RING
Owner's Manual
Regulatory Model: B14S Series
Regulatory Type: B14S001

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Summary of Contents for Dell SD7000-S

  • Page 1 Dell SD7000-S — Storage Designed for Scality RING Owner's Manual Regulatory Model: B14S Series Regulatory Type: B14S001...
  • Page 2 © 2016 Dell Inc. All rights reserved. This product is protected by U.S. and international copyright and intellectual property laws. Dell and the Dell logo are trademarks of Dell Inc. in the United States and/or other jurisdictions. All other marks and names mentioned herein may be trademarks of their respective companies.

  • Page 3: Table Of Contents

    Contents 1 About your system....................7 ..................... 8 Front-panel features and indicators ....................10 Back-panel features and indicators ........................11 Hard drive indicator codes ..........................13 NIC indicator codes ..................... 13 Power supply unit indicator codes 2 Documentation resources................16 3 Technical specifications..................17 .........................
  • Page 4 ..........................46 Device Settings ........................46 Dell Lifecycle Controller ....................46 Embedded system management ............................47 Boot Manager ........................47 Viewing Boot Manager ......................47 Boot Manager main menu ..............................48 PXE boot 6 Installing and removing system components..........49 ..........................49 Safety instructions ....................49 Before working inside your system .......................
  • Page 5 Removing the hard drive cage and backplane ................99 Installing the hard drive cage and backplane ............................ 100 System board .......................100 Removing the system board ......................103 Installing the system board ......................104 Trusted Platform Module 7 Using system diagnostics................107 ....................107 Dell Embedded System Diagnostics...
  • Page 6 ..............107 When to use the Embedded System Diagnostics ..........107 Running the Embedded System Diagnostics from Boot Manager .....107 Running the Embedded System Diagnostics from the Dell Lifecycle Controller ......................108 System diagnostic controls 8 Jumpers and connectors ................109 ......................109 System board jumper settings .........................

  • Page 7: About Your System

    About your system The Dell SD7000-S — Storage Designed for Scality RING is a 4U 90 hard drive, ultra-dense storage appliance purpose built for use with RING software from Scality. The system consists of the Dell ™ SD7000-S, which is the chassis and two server sleds.

  • Page 8: Front-Panel Features And Indicators

    Front-panel features and indicators Figure 1. Front panel features and indicators Table 1. Front panel features and indicators Item Indicator, Button, or Connector Icon Description Power indicators The power indicator glows when the system is turned on. ID indicator When a system identification button is pressed, the ID indicator blinks blue to help locate a particular system within a rack.
  • Page 9 Item Indicator, Button, or Connector Icon Description System identification button The identification button can be used to locate a particular system within a rack. Press to toggle the system ID on and off. If the system stops responding during POST, press and hold the system ID button for more than five seconds to enter BIOS progress mode.

  • Page 10: Back-Panel Features And Indicators

    Back-panel features and indicators Figure 2. Back-panel features and indicators Table 2. Back-panel features and indicators for a system without dual riser module Item Indicator, button, or Icon Description connector Blade EN connector This function is reserved (optional) Serial connector Enables you to connects a serial device to the system.

  • Page 11: Hard Drive Indicator Codes

    Item Indicator, button, or Icon Description connector Power button The power button controls the PSU output to the system. NOTE: On ACPI-compliant OSs, turning off the system using the power button causes the system to perform a graceful shutdown before power to the system is turned off. Boot hard drive A 2.5–inch boot hard drive Boot hard drive B...
  • Page 12 Figure 4. 3.5-inch hard drive indicator hard drive activity indicator hard drive status indicator hard drive NOTE: If the hard drive is in Advanced Host Controller Interface (AHCI) mode, the status indicator (on the right side) does not function and remains off. Table 3.

  • Page 13: Nic Indicator Codes

    NIC indicator codes Figure 5. NIC indicators link indicator activity indicator Table 4. NIC indicators Convention Status Condition Link and activity indicators are off The NIC is not connected to the network. Link indicator is green The NIC is connected to a valid network at its maximum port speed (1 Gbps or 10 Gbps).
  • Page 14 CAUTION: For AC PSUs, use only PSUs with the Extended Power Performance (EPP) label on the back. NOTE: Mixing PSUs from previous generations of Dell PowerEdge servers can result in a PSU mismatch condition or failure to turn the system on.
  • Page 15 Convention Power indicator Condition pattern CAUTION: When correcting a PSU mismatch, replace only the PSU with the flashing indicator. Swapping the PSU to make a matched pair can result in an error condition and unexpected system shutdown. To change from a high output configuration to a low output configuration or vice versa, you must power down the system.

  • Page 16: Documentation Resources

    Documentation resources For information about Dell documentation and Scality documentation, see the Dell Storage Designed for Scality RING Support Matrix available at Dell.com/sdscalityseriesmanuals.

  • Page 17: Technical Specifications

    Technical specifications Physical specifications Physical Specifications Height 173.8 mm (6.84 inch) Width (with rack latches) 482.4 mm (18.99 inch) Width (without rack latches) 448.0 mm (17.64 inch) Depth (excludes bezel) 1098.4 mm (43.24 inch) Weight (Maximum) 129.6 kg (285.72 lb) Weight (empty) 57.1 kg (125.88 lb) Processor specifications...

  • Page 18: Memory Specifications

    Memory specifications Memory Specifications Architecture 2133 MT/s DDR4 Registered DIMMs Support for advanced Error Correcting Code (ECC) or memory optimized operation Memory module sockets 12 288-pin Memory module capacities (RDIMMs) 16 GB dual-rank and 32 GB dual-rank Minimum RAM 192 GB with dual processor per node Maximum RAM Up to 384 GB with dual processor per node Power specifications...

  • Page 19: Connectors Specifications (Per Server Sled)

    G200 Video memory 16 MB shared Environmental specifications NOTE: For additional information about environmental measurements for specific system configurations, see Dell.com/environmental_datasheets Temperature Storage –40°C to 65°C (–40°F to 149°F) Continuous operation (for altitude less than 950 m 10°C to 35°C (50°F to 95°F) with no direct sunlight or 3117 ft) on the equipment.

  • Page 20: Particulate Contamination

    Maximum vibration Operating 0.26 Grms at 5 Hz to 350 Hz (all operation orientations). Storage 1.88 Grms at 10 Hz to 500 Hz for 15 min (bottom side of shipment orientation only). Maximum shock Operating Four shock pulses per axis (the positive and negative x, y, and z axes), 24 total shock pulses.

  • Page 21: Expanded Operating Temperature

    NOTE: Applies to data center environments only. Air filtration requirements do not apply to IT equipment designed to be used outside a data center, in environments such as an office or factory floor. Conductive dust Air must be free of conductive dust, zinc whiskers, or other conductive particles.
  • Page 22 Do not perform a cold startup at less than 5°C. • Allow processor performance degrade. • Non-redundant PSUs are not supported. • Non-Dell qualified peripheral cards and/or peripheral cards are not supported. • Maximum altitude for the operating temperature must be 3050 m (10,000 ft).

  • Page 23: Initial System Setup And Configuration

    Turn on the attached peripherals. iDRAC configuration The Integrated Dell Remote Access Controller (iDRAC) is designed to make system administrators more productive and improve the overall availability of Dell systems. iDRAC alerts administrators to system issues, helps them perform remote system management, and reduces the need for physical access to the system.

  • Page 24: Log In To Idrac

    Smart Card. NOTE: You must have iDRAC credentials to log in to iDRAC. For more information about logging in to iDRAC and iDRAC licenses, see the Integrated Dell Remote Access Controller User's Guide at Dell.com/idracmanuals. Options to install the operating system...

  • Page 25: Manage Your System

    Remote Access iDRAC with Dell Lifecycle Controller allows administrators to deploy, update, Controller with monitor, and manage Dell servers from any location without the use of agents in a Dell Lifecycle one-to-one or one-to-many method. This out-of-band management allows the...

  • Page 26: Pre-Operating System Management Applications

    The iDRAC settings utility is an interface to set up and configure the iDRAC parameters by using UEFI (Unified Extensible Firmware Interface). You can enable or disable various iDRAC parameters by using the iDRAC settings utility. For more information about this utility, see Integrated Dell Remote Access Controller User’s Guide at Dell.com/idracmanuals.

  • Page 27: System Bios

    Option Description Device Settings Enables you to configure device settings. System BIOS You can use the System BIOS screen to edit specific functions such as boot order, system password, setup password, set the RAID mode, and enable or disable USB ports. Viewing System BIOS To view the System BIOS screen, perform the following steps: Turn on, or restart your system.
  • Page 28 Boot Settings You can use the Boot Settings screen to set the boot mode to either BIOS or UEFI. It also enables you to specify the boot order. Viewing Boot Settings To view the Boot Settings screen, perform the following steps: Turn on, or restart your system.
  • Page 29 32-bit operating systems do not support UEFI and can only be installed from the BIOS boot mode. NOTE: For the latest information about supported operating systems, go to Dell.com/ossupport. Changing the boot order You may have to change the boot order if you want to boot from a USB key or an optical drive. The following instructions may vary if you have selected BIOS for Boot Mode.
  • Page 30 Option Description Intel AES-NI Improves the speed of applications by performing encryption and decryption by using the Advanced Encryption Standard Instruction Set (AES-NI). This option is set to Enabled by default. System Password Sets the system password. This option is set to Enabled by default and is read-only if the password jumper is not installed in the system.
  • Page 31 Option Description Boot policy is set to Custom, the BIOS uses the user-defined key and certificates. Secure Boot policy is set to Standard by default. Secure Boot Specifies the list of certificates and hashes that secure boot uses to authenticate Policy Summary images.
  • Page 32 Next steps When Password Status is set to Locked, type the system password and press Enter when prompted at reboot. NOTE: If an incorrect system password is typed, the system displays a message and prompts you to reenter your password. You have three attempts to type the correct password. After the third unsuccessful attempt, the system displays an error message that the system has stopped functioning and must be turned off.
  • Page 33 System Information You can use the System Information screen to view system properties such as Service Tag, system model name, and the BIOS version. Viewing System Information To view the System Information screen, perform the following steps: Turn on, or restart your system. Press F2 immediately after you see the following message: F2 = System Setup NOTE: If your operating system begins to load before you press F2, wait for the system to finish...
  • Page 34 Operating Mode Advanced ECC Mode, Mirror Mode, Spare Mode, Spare with Advanced ECC Mode, Dell Fault Resilient Mode and Dell NUMA Fault Resilient Mode. This option is set to Optimizer Mode by default. NOTE: The Memory Operating Mode option can have different default and available options based on the memory configuration of your system.
  • Page 35 Option Description Snoop Mode Specifies the Snoop Mode options. The Snoop Mode options available are Home Snoop, Early Snoop, and Cluster on Die. This option is set to Early Snoop by default. This field is available only when the Node Interleaving is set to Disabled. Processor Settings You can use the Processor Settings screen to view the processor settings, and perform specific functions such as enabling virtualization technology, hardware prefetcher, and logical processor idling.
  • Page 36 NOTE: This option is only available on certain stock keeping units (SKUs) of the processors. X2Apic Mode Enables or disables the X2Apic mode. Dell Controlled Controls the turbo engagement. Enable this option only when System Profile is set Turbo to Performance.
  • Page 37 SATA Settings You can use the SATA Settings screen to view the SATA settings of SATA devices and enable RAID on your system. Viewing SATA Settings To view the SATA Settings screen, perform the following steps: Turn on, or restart your system. Press F2 immediately after you see the following message: F2 = System Setup NOTE: If your operating system begins to load before you press F2, wait for the system to finish...
  • Page 38 Option Description Option Description Capacity Specifies the total capacity of the hard drive. This field is undefined for removable media devices such as optical drives. Port C Sets the drive type of the selected device. For Embedded SATA settings in ATA mode, set this field to Auto to enable BIOS support.
  • Page 39 Option Description For AHCI or RAID mode, BIOS support is always enabled. Option Description Model Specifies the drive model of the selected device. Drive Type Specifies the type of drive attached to the SATA port. Capacity Specifies the total capacity of the hard drive. This field is undefined for removable media devices such as optical drives.
  • Page 40 Option Description Option Description Capacity Specifies the total capacity of the hard drive. This field is undefined for removable media devices such as optical drives. Port J Sets the drive type of the selected device. For Embedded SATA settings in ATA mode, set this field to Auto to enable BIOS support.
  • Page 41 Option Description NOTE: Selecting Only Back Ports On and All Ports Off disables the USB management port and also restricts access to iDRAC features. Internal USB Port Enables or disables the internal USB port. This option is set to Enabled by default. Integrated RAID Enables or disables the integrated RAID controller.
  • Page 42 Serial Communication You can use the Serial Communication screen to view the properties of the serial communication port. Viewing Serial Communication To view the Serial Communication screen, perform the following steps: Turn on, or restart your system. Press F2 immediately after you see the following message: F2 = System Setup NOTE: If your operating system begins to load before you press F2, wait for the system to finish booting, and then restart your system and try again.
  • Page 43 Custom, the BIOS automatically sets the rest of the options. You can only change the rest of the options if the mode is set to Custom. This option is set to Performance Per Watt Optimized (DAPC) by default. DAPC is Dell Active Power Controller.
  • Page 44 Option Description Collaborative CPU Enables or disables the CPU power management option. When set to Enabled, the Performance CPU power management is controlled by the OS DBPM and the System DBPM Control (DAPC). This option is set to Disabled by default. Memory Patrol Sets the memory patrol scrub frequency.

  • Page 45: Idrac Settings Utility

    NOTE: Accessing some of the features on the iDRAC settings utility needs the iDRAC Enterprise License upgrade. For more information about using iDRAC, see Dell Integrated Dell Remote Access Controller User's Guide at Dell.com/idracmanuals. Entering the iDRAC Settings utility Turn on or restart the managed system.

  • Page 46: Device Settings

    The Dell Lifecycle Controller can be started during the boot sequence and can function independently of the operating system. NOTE: Certain platform configurations may not support the full set of features provided by the Dell Lifecycle Controller. For more information about setting up the Dell Lifecycle Controller, configuring hardware and firmware, and deploying the operating system, see the Dell Lifecycle Controller documentation at Dell.com/...

  • Page 47: Boot Manager

    Launch System Enables you to access System Setup. Setup Launch Lifecycle Exits the Boot Manager and invokes the Dell Lifecycle Controller program. Controller System Utilities Enables you to launch System Utilities menu such as System Diagnostics and UEFI shell.

  • Page 48: Pxe Boot

    PXE boot The Preboot Execution Environment (PXE) is an industry standard client or interface that allows networked computers that are not yet loaded with an operating system to be configured and booted remotely by an administrator.

  • Page 49: Installing And Removing System Components

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 50: Recommended Tools

    Steps Install the system cover. Reconnect the peripherals and connect the system to the electrical outlet. Turn on the system, including any attached peripherals. Related Links Installing the system cover Recommended tools You need the following tools to perform the removal and installation procedures: •...

  • Page 51: Installing The System Cover

    Figure 7. Removing and installing the system cover release latch 1 (2) release latch 2 (2) system cover screw screw guide Installing the system cover Prerequisites Follow the safety guidelines listed in safety instructions section. Steps Align the slots of the system cover with the tabs on the chassis. Slide back the four release latches until they locks into place.

  • Page 52: Server Sleds

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 53: Installing The Server Sled

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 54: Removing The Expansion-Card Riser Module

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 55 Follow the safety guidelines listed in safety instructions section. Follow the procedure listed in the Before working inside your system section. Remove the server sled. Steps Remove the five screws and lift the expansion-card riser module from the riser connector on the system board.

  • Page 56: Installing The Expansion-Card Riser Module

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 57: Installing An Expansion Card

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 58: Installing The Supercapacitor

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 59: Removing A Riser Card

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 60: Installing A Riser Card

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 61: Cooling Shroud

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 62: Installing The Cooling Shroud

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 63 • Maximum supported DIMM frequency of the processors Your system contains 12 memory sockets split into four sets— two sets of 4 sockets and two sets of 2 sockets each. DIMMs in sockets A1 to A8 are assigned to processor 1 and DIMMs in sockets B1 to B4 are assigned to processor 2.

  • Page 64: General Memory Module Installation Guidelines

    channel 2: slots A3 and A7 channel 3: slots A4 and A8 Processor 2 channel 0: slot B1 channel 1: slot B2 channel 2: slot B3 channel 3: slot B4 Table 10. Memory populations and operating frequencies for the supported configurations DIMMs Populated/ Operating Frequency (in DIMM Type...

  • Page 65: Sample Memory Configurations

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 66: Installing Memory Modules

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.
  • Page 67 Steps Locate the appropriate memory module socket. CAUTION: Handle each memory module only by the card edges, ensuring not to touch the middle of the memory module or metallic contacts. Align the edge connector of the memory module with the alignment key of the memory module socket, and insert the memory module in the socket.

  • Page 68: Processors And Heat Sinks

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 69 Figure 18. Removing and installing a processor heat sink. captive screw (4) heat sink processor socket slot (4) CAUTION: The processor is held in its socket under strong pressure. Be aware that the release lever can spring up suddenly if not firmly grasped.
  • Page 70 Figure 19. Processor shield opening and closing lever sequence close first socket release lever lock icon processor open first socket release lever unlock icon Position your thumb firmly over the processor open first socket-release lever near the unlock icon and release the lever from the locked position by pushing down and out from under the tab. Similarly, position your thumb firmly over the processor close first socket-release lever near the lock icon and release the lever from the locked position by pushing down and out from under the tab.
  • Page 71 Figure 20. Removing and installing a processor. close first socket release lever pin-1 indicator of processor processor slot (4) processor shield open first socket-lease lever socket socket keys (4) Hold the tab on the processor shield and rotate the processor shield upward until the open first socket-release lever lifts up.

  • Page 72: Installing A Processor

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 73 CAUTION: Do not use force to seat the processor. When the processor is positioned correctly, it engages easily into the socket. b. Align the pin-1 indicator of the processor with the triangle on the socket. c. Place the processor on the socket such that the slots on the processor aligns with the socket keys on the socket.

  • Page 74: Hard Drives

    3. thermal grease syringe NOTE: The thermal grease is intended for one-time use only. Dispose of the syringe after you use it. c. Place the heat sink onto the processor. d. Tighten the four screws to secure the heat sink to the system board. NOTE: Tighten the screws diagonally opposite to each other.

  • Page 75: Removing A 3.5-Inch Hard Drive Blank

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 76: Removing A 3.5-Inch Hot-Swap Hard Drive

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 77: Installing A Hot-Swappable Hard Drive Carrier

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 78: Removing A 3.5-Inch Hard Drive From An Hard Drive Carrier

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 79: Removing A 2.5-Inch Hot-Swap Hard Drive

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 80: Installing A 2.5-Inch Hot-Swap Hard Drive

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 81: Installing A 2.5-Inch Hard Drive Into A 3.5-Inch Hard Drive Adapter

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 82: Installing A Hard Drive Adapter Into A Hard Drive Carrier

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 83: Removing A Hard Drive Adapter From A Hard Drive Carrier

    Removing a hard drive adapter from a hard drive carrier Prerequisites Follow the safety guidelines listed in Safety instructions section. Keep the #2 Phillips screwdriver ready. Steps Remove the screws from the slide rails on the hard drive carrier. Lift the hard drive adapter out of the hard drive carrier. Related Links Safety instructions Removing a 2.5-inch hard drive from a hard drive carrier...

  • Page 84: Installing A Hard Drive Into A Hard Drive Carrier

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 85: Installing A System Fan

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 86: Removing The Fan Cage

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 87: Installing The Fan Cage

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 88: Installing A Redundant Psu

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 89: System Battery

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 90 Figure 32. Replacing the system battery positive side of the battery connector system battery negative side of the battery connector To install a new system battery, hold the battery with the positive facing up and slide it under the securing tabs. Press the battery into the connector until it snaps into place.

  • Page 91: Power Interposer Board

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 92: Installing The Interposer Board

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 93: Installing The Expander Board

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 94: Paddle Board

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 95: Installing The Paddle Board

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 96 Remove all hard drives. Remove all system fans and the fan cage. Remove all PSUs. Remove all server sleds. Remove all expander boards. 10. Disconnect all cables from the backplane. Figure 38. Cabling diagram for the backplane hard drive backplane SAS_A and SAS_B connectors on the backplane SAS_C and SAS_D connectors on the...
  • Page 97 Steps Remove the 24 screws securing the hard drive cage to the chassis. Figure 39. Removing and Installing the hard drive cage screw (24) hard drive cage Loosen the 18 screws and lift the hard drive cage out of the chassis.
  • Page 98 Figure 40. Removing and Installing the hard drive cage hard drive cage screw (18) Remove the 26 screws from the backplane. Remove the two standoffs from the backplane. Slide the backplane to unlock the guide pins. Lift the backplane out of the chassis.

  • Page 99: Installing The Hard Drive Cage And Backplane

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 100: System Board

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.
  • Page 101 Remove or disconnect the following components: cooling shroud memory modules sled cables expansion cards riser card expansion-card riser module heat sink and processor Steps Disconnect all other cables from the system board. Figure 42. Cabling diagram mini SAS HDD connector 60-pin FBBI cable connector server sleds FBBI cable connector...
  • Page 102 signal cable connector 10. 30–pin signal cable connector Remove the six screws on the system board and lift the system board away from the server sled. NOTE: To prevent damage to the system board, ensure that you hold the system board by its edges only.

  • Page 103: Installing The System Board

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that came with the product.

  • Page 104: Trusted Platform Module

    Service Tag. After the Service Tag is entered, it cannot be updated or changed. Click Ok. Import your new or existing iDRAC Enterprise license. For more information, see the Integrated Dell Remote Access Controller User's Guide at Dell.com/ idracmanuals. Trusted Platform Module The Trusted Platform Module (TPM) is used to generate/store keys, protect/authenticate passwords, and create/store digital certificates.
  • Page 105 Steps Align the edge connectors on the TPM with the slot on the TPM connector. Insert the TPM into the TPM connector such that the plastic bolt aligns with the slot on the system board. Press the plastic bolt until the bolt snaps into place. Figure 44.
  • Page 106 Re-enabling the TPM for TXT users While booting your system, press F2 to enter System Setup. In the System Setup Main Menu, click System BIOS → System Security Settings. In the TPM Security option, select On with Pre-boot Measurements. In the TPM Command option, select Activate. Save the settings.

  • Page 107: Using System Diagnostics

    Using system diagnostics If you experience a problem with your system, run the system diagnostics before contacting Dell for technical assistance. The purpose of running system diagnostics is to test your system hardware without requiring additional equipment or risking data loss. If you are unable to fix the problem yourself, service and support personnel can use the diagnostics results to help you solve the problem.

  • Page 108: System Diagnostic Controls

    Displays a time-stamped log of the results of all tests run on the system. This is displayed if at least one event description is recorded. For information about embedded system diagnostics, see the ePSA Diagnostics Guide (Notebooks, Desktops and Servers) available at Dell.com/support/home.

  • Page 109: Jumpers And Connectors

    Jumpers and connectors This topic provides specific information about the system jumpers. It also provides some basic information about jumpers and switches and describes the connectors on the various boards in the system. Jumpers on the system board help to disable system and setup passwords. You must know the connectors on the system board to install components and cables correctly.

  • Page 110: System Board Connectors

    System board connectors Figure 45. System board connectors and jumpers Table 14. System board connectors and jumpers Item Connector Description SLOT3 PCIE_G3_X16(CPU1) (2) Expansion-card riser connector (2) NOTE: The PCIE_G3_X8 and PCIE_G3_X16 are the two different types of risers supported on DSS 7500 systems.

  • Page 111: Disabling A Forgotten Password

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.
  • Page 112 Steps Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet. Remove the system cover. Move the jumper on the system board jumper from pins 4 and 6 to pins 2 and 4. Install the system cover. The existing passwords are not disabled (erased) until the system boots with the jumper on pins 2 and 4.

  • Page 113: Troubleshooting Your System

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 114: Troubleshooting A Usb Device

    Getting help Troubleshooting a USB device Prerequisites NOTE: Follow steps 1 to 6 to troubleshoot a USB keyboard or mouse. For other USB devices, go to step 7. Steps Disconnect the keyboard and/or mouse cables from the system and reconnect them. If the problem persists, connect the keyboard and/or mouse to another USB port on the system.

  • Page 115: Troubleshooting Idrac Direct (Usb Xml Configuration)

    Verify that the USB storage device is configured correctly. For more information about configuring the USB storage device, see the Integrated Dell Remote Access Controller User's Guide at Dell.com/ idracmanuals. In the iDRAC Settings Utility, ensure that USB Management Port Mode is configured as Automatic or iDRAC Direct Only.

  • Page 116: Troubleshooting A Serial I/O Device

    Troubleshooting a serial I/O device Steps Turn off the system and any peripheral devices connected to the serial port. Swap the serial interface cable with a known working cable, and turn on the system and the serial device. If the problem is resolved, replace the interface cable with a known working cable. Turn off the system and the serial device, and swap the serial device with a compatible device.

  • Page 117: Troubleshooting A Wet System

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 118: Troubleshooting A Damaged System

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 119: Troubleshooting Power Supply Units

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 120: Troubleshooting Cooling Problems

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 121: Troubleshooting System Memory

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 122: Troubleshooting An Internal Usb Key

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 123: Troubleshooting An Sd Card

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 124: Troubleshooting A Hard Drive

    If your system has a RAID controller and your hard drives are configured in a RAID array, perform the following steps: a. Restart the system and press F10 during system startup to run the Dell Lifecycle Controller, and then run the Hardware Configuration wizard to check the RAID configuration.

  • Page 125: Troubleshooting A Storage Controller

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.

  • Page 126: Troubleshooting Expansion Cards

    Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow the safety instructions that are shipped with your product.
  • Page 127 Steps Run the appropriate diagnostics test. See the Using system diagnostics section. Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. Remove the system cover. Ensure that the processor and heat sink are properly installed. Install the system cover.

  • Page 128: Getting Help

    Click Global Technical Support. b. The Technical Support page is displayed with details to call, chat, or e-mail the Dell Global Technical Support team. Locating Service Tag of your system Your system is identified by a unique Express Service Code and Service Tag number. The Express Service Code and Service Tag are found on the front of the system by pulling out the information tag.

  • Page 129: Quick Resource Locator

    Quick resource locator Use the Quick Resource Locator (QRL) to get immediate access to system information and how-to videos. This can be done by visiting Dell.com/QRL. To try out the QR code, scan the following image by using your smartphone or tablet.

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