Custom Audio Electronics K3 User Manual
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Custom Audio Electronics K3 User Manual

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USER MANUAL
K3
CUSTOM S.p.A.

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  • Page 1 USER MANUAL CUSTOM S.p.A.
  • Page 3 CUSTOM S.p.A. GENERAL SAFETY INFORMATION THE CE MARK AFFIXED TO THE PRODUCT CERTIFY THAT THE Via Berettine 2/B Your attention is drawn to the following actions PRODUCT SATISFIES THE BA- that could compromise the characteristics of the 43010 Fontevivo (PARMA) - Italy SIC SAFETY REQUIREMENTS.
  • Page 5 MANUAL For details on the commands, refer to the manual with code 77200000002700...

  • Page 7: Table Of Contents

    TABLE OF CONTENTS 1 INTRODUCTION ............. . 9 2 IDENTIFICATION OF THE MODELS .
  • Page 8 7 MAINTENANCE ............. . 69 7.1 Autocutter paper jam .

  • Page 9: Introduction

    1 INTRODUCTION This document is divided into sections and chapters. Each chapter can be reached by the index at the beginning of this document. The index can be reached by the button on each page as shown in the diagram below. Link to table of contents Notes reference Numbered title...

  • Page 11: Identification Of The Models

    2 IDENTIFICATION OF THE MODELS NOMENCLATURA DESCRIZIONE K3 base coniguration K3 STD K3 base coniguration with display K3 STD DSP K3 base coniguration with Wi-Fi board K3 STD Wi-Fi K3 base coniguration with Bluetooth board K3 STD BT...

  • Page 13: Description

    3 DESCRIPTION 3.1 Box contents Remove the device from its carton being careful not to damage the packing material so that it may be re-used if the device is to be transported in the future. Make sure that all the components illustrated below are present and that there are no signs of damage. If there are, contact Customer Service.

  • Page 14: Device Components

    13. RS232 serial interface port 14. USB interface port 15. Ethernet interface port 16. Cash drawer port 17. Customer display (only for K3 STD DSP) 18. Wi-Fi or Bluetooth board (only for K3 STD Wi-Fi or K3 STD BT) 13 14 15 12...
  • Page 15 Internal view 1. System with three sensors for detecting black mark or hole on the non-thermal side of the paper (optional) 2. Sensor for paper and black mark detection 3. Sensor for cover open 4. Mobile sensor for detecting black mark or hole on the thermal side of the paper (optional) 5.

  • Page 16: Product Label

    3.3 Product label PC = Product code (14 digits) SN = Serial number HW = Hardware release XXXXXXXXXXXXXX 0000000000000000000...

  • Page 17: Key Functions: Power Up

    3.4 Key functions: power up K3 STD, K3 STD DSP, K3 STD BT POWER UP Hold down Hold down printing printing SETUP report FONT TEST Fast push Fast push skip the enter the SETUP MODE SETUP MODE for the printer parameters...
  • Page 18 K3 STD Wi-Fi POWER UP Hold down Hold down printing printing SETUP report FONT TEST Fast push Fast push enter the SETUP MODE enter the SmartConfig mode for the printer parameters Fast push Fast push modify next selected parameter parameter...

  • Page 19: Key Functions: Standby

    3.5 Key functions: standby STANDBY Fast push Fast push Advance the paper (preset length) Is the “Notch/ B.Mark Position” parameter set on “Disabled”? (see setup) printing perform the demo ticket ticket alignment...

  • Page 20: Status Messages

    3.6 Status messages The Status LED indicates hardware status of device. Given in the table below are the various led signals and the corre- sponding device status. STATUS LED DESCRIPTION DEVICE OFF BLUE DEVICE ON: NO ERROR NOTIFICATION STATUS RECEIVE DATA RECEPTION ERRORS (PARITY, FRAME ERROR, OVERRUN ERROR) BLUE...

  • Page 21: Installation

    4 INSTALLATION 4.1 Wall mounting The device is equipped with a double vertical mounting capability of the machine: • Setup 1: Three threaded holes for mounting with M4 screws • Setup 2: Three slots for mounting on pins. Both arrangements are placed at the bottom of the machine (see igure below). The dimensions shown in the image are  expressed in millimetres. Detail A Ø4 184.5...
  • Page 22 Guidelines for wall mounting with M4 screws Drill holes in the ixing panel using the measurements shown on the previous page. Pay attention to the length of the screws used. The screw length (L) will be calculated accord- max 6 ing to the thickness of the panel (SP) on which the device is ixed, as follows L ≤ 6 mm + SP For example, if panel thickness is 10 mm (SP = 10 mm), the max screw length will be 16 mm.
  • Page 23 Mounting Press the release button and Press the service button C remove the front cover. to open the device cover D. Turn the device upside down and unscrew the 2 fixing Pull the lower part of the side E. screws A. Remove the base B of the device by pulling it Rotate the rear to release it from out from the seats in the direction shown.
  • Page 24 Remove the glue from the low paper sensor cable with a screwdriver, being careful not to damage the cable. Rotate the selector that adjusts the load on the return spring for the cover in position G by using a coin. Pull the lower part of the side F.
  • Page 25 Place the low paper sensor in the mounting position P2 Turn down the side F to lock the other and screw the fixing screw. pins in its seats on the frame. Tilt the side F and insert the pin into its seat on the frame.
  • Page 26 Close the device cover. Reassemble the front cover. Turn the device upside down and insert the base B of the device into the seats in the direction shown. Screw Fix the device to the wall. the 2 fixing screws A.

  • Page 27: Connections

    4.2 Connections The following igure shows the possible connections for the device. ATTENTION: In some using conditions, we recommend the installation of a ferrite core on the power supply cable. VIn 24Vdc Power Supply cable (included) Ethernet Ethernet CrossOver standard standard cable cable (pin-to-pin) Power supply Network Cash drawer Barcode reader Barcode reader GPRS modem...

  • Page 28: Pinout

    4.3 Pinout POWER SUPPLY Tripolar female connector 1 GND 2 +24 Vdc 3 GND 4 Frame GND ATTENTION: Respect power supply polarity. NOTE: Power supply cable The following igure shows the connector pinout of the power supply cable for the device: Tripolar male connector n.c. +24 V Power supply cable USB INTERFACE Female USB type B connector 1 USB0-VBUS (in) 2 D0 -...

  • Page 29: Rs232 Serial Interface

    RS232 SERIAL INTERFACE Female DB9 connector 1 DTR 2 TX During transmission, takes the values -VRS232 and + VRS232 depending on data 3 RX During reception, takes the values -VRS232 and +VRS232 depending on data 4 DSR 5 GND 6 DTR When +VRS232, device is power on 7 CTS 8 RTS...

  • Page 30: Ethernet Interface

    ETHERNET INTERFACE Female RJ45 connector 1 TPOUT + 2 TPOUT - 3 TPIN + 4 GND 5 GND 6 TPIN - 7 n.c 8 n.c 9 +3.3 V 10 LED-LAN 11 +3.3 V 12 LED-LNK 13 Shield 14 Shield NOTES: The functionality of two LED are speciied in the following table: FUNCTION LED-LNK...

  • Page 31: Drawer Connector

    PIN 4 PIN 5 NOTE: K3 > CASH DRAWER (optional) connection Use an optional adapter cable RJ12-Jack to connect the device to a cash drawer. Refer to the picture below for the connector pin signals +24Vdc CASH...

  • Page 32: Driver And Sdk

    4.4 Driver and SDK The drivers are available for the following operating system: OPERATING DESCRIPTION INSTALLATION PROCEDURE SYSTEM Driver for Windows XP Driver for Windows VISTA (32/64 bit) Driver for Windows 7 (32/64 bit) From the START menu, press Run and type-in the path where the SW Windows Driver for Windows 8 (32/64 bit)

  • Page 33: Operation

    5 OPERATION 5.1 Opening the cover Automatic Manual OPEN SERVICE The cover-opening mechanism is automatically Press and hold the OPEN button triggered as soon as the roll runs out in order to to open the device cover. prompt the user to replace it. Or in case of anomalies The indicator shows the state “Paper end”.

  • Page 34: Adjusting The Alignment Sensor (Optional)

    5.2 Adjusting the alignment sensor (optional) The device can be optionally equipped with a mobile sensor for the detection of the alignment black mark placed on the thermal side of paper as shown below. The device user will need to manually move this mobile sensor according to the position of the black mark on the paper (see next paragraphs).
  • Page 35 To adjust the mobile sensor position according to the black mark position on paper, open the device cover (see paragraph 4.1) and move the sensor to the desired position using a small screwdriver or a pointed object. ATTENTION: To avoid damaging the sensor, use the plastic tabs as foothold for the screwdriver to push the sensor in the desired position.

  • Page 36: Adjusting The Paper Width (Optional)

    5.3 Adjusting the paper width (optional) The device can be optionally equipped with an adapter for the regulation of paper width to use. To adjust the paper width, proceed as follows. 58mm Open the device cover (see paragraph 5.1). 60mm To use 58 mm or 60 mm paper width, properly place the optional paper adapter (see chapter 10).

  • Page 37: Switch The Device On/Off

    5.4 Switch the device ON/OFF IN DC 24V Power Supply cable (included) VIn 24Vdc Connect the power adapter (supplied) to the device and the mains outlet. Use the type of electrical power supply indicated on the label. ON/OFF Switch device On pressing key ON/OFF, The indicator lights are switched on and the device is ready. Switch device Off pressing key ON/OFF.

  • Page 38: Loading The Paper Roll

    5.5 Loading the paper roll To change the paper proceed as follows. At every change of paper, check inside the device to locate and remove any scraps of paper. Open the device cover and if necessary, adjust the paper width (see previous paragraphs).

  • Page 39: Loading The Fan-Fold

    5.6 Loading the Fan-fold To load the Fan-fold proceed as follows. At every change of paper, check inside the device to locate and remove any scraps of paper. Open the device cover (see paragraph 5.1) and insert the Fan-fold through the input slot, located on the back of the device.
  • Page 40 5.7 Pairing with Bluetooth devices K3 STD BT The Bluetooth connectivity of the printer allows the wireless printing from a PC (e.g. using a text editor or third-part softwa- re) or from a mobile device Android, iOS and Windows Phone after installing the application “CustomPrint”, downloadable from the download section of www.custom.biz site.
  • Page 41 “Pairing” = Disabled << Device and Printer Bluetooth Devices Search Devices and Printer Add a device Add a device Add a printer Select a device to add to this computer Windows will continue to look for new devices and display them here. No items match your search.
  • Page 42 Mac OS Add a device XXXXXXXXXXXXXX This device has been successfully added to this computer Windows is now checking for drivers and will install them if necessary. You may need to wiait for this to finish before your device is ready to use. To verify if this device finished installin properly, look for it in Device and Printers.

  • Page 43: An Error Message Appears On The Screen

    “Pairing” = Enabled Bluetooth Search Devices Pair <dievice_BT ADDRESS> Pairnig falled Bluetooth On Turn Bluetooth Off Now discoverable as <Bluetooth> Advanced... Show Bluetooth in menu bar If parameter “Pairing” of the printer is set to On the PC status bar click the Bluetooth icon. “Enabled”...
  • Page 44 Linux Bluetooth Ricerca Dispositivi XXXXXXXXXXXXXX <dispositivo_BT ADDRESS> Connesso Bluetooth attivo Disattiva Bluetooth Ora visibile come <Bluetooth> <serial number> Write down the 16-digit serial number indicated Avanzate... Mostra Bluetooth nella barra dei menu on the label of the printer (see paragraph 3.3). Verificare che il vostro dispositivo figuri nell'elenco dei dispositivi abbinati.
  • Page 45 “Pairing” = Disabled Bluetooth Devices Adapter Device View help Search Setup... <device_BT ADDRESS> Connect To: Unknown <xx:xx:xx:xx:xx:xx> Serial Port ISend a File... Browse Device... Pair Trust Setup... Rename device... Remove... Disconnect In the dropdown menu, click the “Pair” key. On the PC status bar click the If parameter “Pairing”...
  • Page 46 Android NOTE: Once that has occured the pairing between the host and printer, this remains active even in the event of switching of, interruption of communication, etc. XXXXXXXXXXXXXX <serial number> Write down the 16-digit serial number indicated on the label of the printer (see paragraph 3.3). ON/OFF FEED Turn on the printer and print...
  • Page 47 Bluetooth Available devices <Bluetooth device> <Bluetooth device> Press the “Settings” icon on your <device_BT ADDRESS> Android device. Locate your printer (<device_BT ADDRESS>) and select it with a click. Bluetooth Bluetooth paring request To pair with: <device_BT ADDRESS> Press the “Bluetooth” icon. Type the device’s required PIN 1234 _________________________________...
  • Page 48 XXXXXXXXXXXXXX Bluetooth Paired deviceas <serial number> <device_BT ADDRESS> Available devices Write down the 16-digit serial number indicated on the label of the printer (see paragraph 3.3). <Bluetooth device> <Dispositivo Bluetooth> Once pairing is completed, do not turn off Bluetooth communication. Otherwise, communication will be interrupted.
  • Page 49 Setting Bluetooth Bluetooth OTHER DIVICE <Bluetooth device> <device_ BT ADDRESS> Press the “Settings” icon, on your iOS device. Locate your printer (<device_BT ADDRESS>) and select it with a click. Bluetooth Enter PIN Cancel <device_BT ADDRESS> Pair Press the “Bluetooth” icon. 1234 Setting Bluetooth Bluetooth...
  • Page 50 Windows Phone XXXXXXXXXXXXXX Setting Bluetooth Bluetooth <serial number> MY DIVICE <device_BT ADDRESS> connect OTHER DIVICE Write down the 16-digit serial number indicated on the label of the printer (see paragraph 3.3). <Bluetooth device> Once pairing is completed, do not turn off Bluetooth communication.
  • Page 51 IMPOSTAZIONI Bluetooth Stato Sì <dispositivo Bluetooth> tocca per associare <dispositivo_BT ADDRESS> Press the “Setting” icon tocca per associare on the Windows device. avanzate Locate your printer (<device_BT ADDRESS>) and select it with a click. Bluetooth Sto associando <dispositivo_BT ADDRESS> Scrivi PIN per collegarti Press the “Bluetooth”...
  • Page 52 IMPOSTAZIONI Bluetooth Stato Sì <dispositivo_BT ADDRESS> associato <dispositivo Bluetooth> tocca per associare avanzate Once pairing is completed, do not turn off Bluetooth communication. Otherwise, communication will be interrupted. NOTE: To print with a Windows Phone device you need to install the application “CustomPrint” available in the download area of the site www.custom.biz...
  • Page 53 5.8 Pairing with Wi-Fi devices PrinterSet The setting of wireless printer parameters can be performed by using the PrinterSet software tool. For communication via USB, you must install on PC the device driver. The PrinterSet software tool is available in the download area of the web site www.custom.biz. To set wireless printer parameters with the PrinterSet software tool, proceed as follows: Serial Printer...
  • Page 54 CustomPrint The Wi-Fi connectivity of the printer allows the wireless printing from a mobile device Android after installing the application “CustomPrint”, downloadable from the download section of www.custom.biz site. Through the app “CustomPrint” is also possible to set wireless printer parameters. How to program Access Point connection parameters: 1.

  • Page 55: Configuration

    6 CONFIGURATION 6.1 Coniguration mode To enter the coniguration mode and print a setup report with the operating parameters of the device, proceed as follows. PRINTER SETUP ON/OFF Turn on the device by pressing the ON/OFF key (see previous paragraphs). The device prints the report with parameters for printer settings. FEED Enter printer setup FEED When the indicator lights come on, Press the FEED key to enter the configuration mode.

  • Page 56: Setup Report

    6.2 Setup report The following igures show the setup reports of the device. The shown values for parameters are sample values; for the  list and the description of device and Ethernet parameters see the following paragraphs. K3 STD, K3 STD DSP DEVICE NAME and <device name> FIRMWARE MODULES SCODE <code> rel 1.00 DCODE <code> rel 1.00 RELEASE FCODE <code>...
  • Page 57 K3 STD Wi-Fi DEVICE NAME and <device name> FIRMWARE MODULES SCODE <code> rel 1.00 DCODE <code> rel 1.00 RELEASE FCODE <code> rel 1.00 PRINTER SETTINGS 1 «••••••••» 576 PRINTING HEAD ---------------------------------------------------------------------------- STATUS PRINTHEAD WORKING GOOD! PRINTER TYPE ........<device model> Wi-Fi Module .........<Wi-Fi module>...
  • Page 58 K3 STD BT DEVICE NAME and <device name> FIRMWARE MODULES SCODE <code> rel 1.00 DCODE <code> rel 1.00 RELEASE FCODE <code> rel 1.00 PRINTER SETTINGS 1 «••••••••» 576 PRINTING HEAD ---------------------------------------------------------------------------- STATUS PRINTHEAD WORKING GOOD! PRINTER TYPE ........<device model> Wi-Fi Module .........<Wi-Fi module>...

  • Page 59: Device Status

    PAPER PRINTED centimetres of paper printed CUT COUNTER number of cuts performed NOTES* : Only for K3 STD Wi-Fi and K3 STD BT models. It is possibile to enable/disable Wi-Fi by “PrinterSet” or “Setup.ini”, not by setup.

  • Page 60: Network Coniguration Parameters

    6.4 Network coniguration parameters The parameters marked with the symbol are the default values. Settings remain active even after the device has been turned off. Setting of the DHCP protocol: DHCP CLIENT Disabled = protocol disabled Enabled = protocol enabled NOTE: When “DHCP Client”...
  • Page 61 NOTE: If the WIRELESS parameter is set to ON (enabled) do not connect any com- munication cable to the device and disconnect all the communication cables from the device. Printer identiier.  ER ID NOTE: The parameter is printed only for K3 STD BT model. This is the number, provided by the constructor, that identiies the device; this number is  PAIRING PIN univocal. NOTES: This parameter can’t be modiied by setup.

  • Page 62: Printer Parameters

    6.5 Printer parameters This device allows the coniguration of the parameters listed in the following table. The parameters marked with the symbol are the default values. Settings remain active even after the device has been turned off and they are stored in non-volatile memory. PRINTER EMULATION Available emulations for the device: CUSTOM/POS RS232 BAUD RATE Communication speed of the serial interface: 115200...
  • Page 63 USB communication class deinition. USB CLASS Printer setting the printer function Mass Storage = setting the sharing mode from Mass Storage Virtual COM = setting the USB port as a virtual serial port Numerical address code for the univocal identiication of the USB device (in case of more  USB ADDRESS NUMBER than a USB device connected with the same PC): Printing mode: PRINT MODE Normal...
  • Page 64 Font selection: CHARS / INCH A = 11 cpi, B = 15 cpi A = 15 cpi, B = 20 cpi A = 20 cpi, B = 15 cpi NOTES: CPI = Characters Per Inch SPEED / QUALITY Setting of printing speed and printing quality: Normal High Quality High Speed...
  • Page 65 “Black mark distance” is the minimum distance (in millimetres) between the upper edge BLACK MARK DISTANCE of ticket and the black mark (see chapter 11). The numeric value of the distance is made up with the following four parameters for the setting of three digits (two for the integer part of the number, one for the decimal part and of the sign): Sign setting:...
  • Page 66 Setting of the data logger function on the LOG folder on the Flash memory: DATA LOGGER Disabled data logger function disabled Text =  the printed text is stored in .txt ile Graphic =  the printed graphic is stored in .bmp ile Text + Graphic =  both text and graphic are stored in .txt and .bmp iles   NOTE: The name of the irst text ile stored will be 00000001.txt; the name of the irst graphic  ile stored will be 00000001.bmp; the ile number is incremented automatically, when  there is no more space, the oldest iles are deleted. Reduction value of line spacing (vertical distance between the base line of a row and the LINE SPACE REDUCTION next one).

  • Page 67: Hexadecimal Dump

    6.6 Hexadecimal dump This function is used for the diagnosis of the characters received from the communications port. Characters are printed as hexadecimal code and the corresponding ASCII code (see below). Each line is preceded by a counter in hexadecimal that indicates the number of bytes received.

  • Page 69: Maintenance

    7 MAINTENANCE 7.1 Autocutter paper jam FEED OPEN Rotate the gear in the direction with no resistance until the cutter does not return to its inital position. Press the FEED key and the OPEN key simultaneously to try to unlock the cutter. If the cutter did not unlock press the release button and remove the front cover.
  • Page 70 FEED Press the FEED key to verify the proper Reassemble the cover removed previously. functioning of the device. Customer Service Department: support@custom.it (worldwide) support@customamerica.com (specific for North/South American customers) If the problem persists, please Connect the power supply and contact the customer service. switch the device ON.

  • Page 71: Planning Of Cleaning Operations

    7.2 Planning of cleaning operations The regular cleaning of the device keeps the print quality and extends its life. The following table shows the recommended planning for the cleaning operations. EVERY PAPER CHANGE Printhead Use isopropyl alcohol Rollers Use isopropyl alcohol EVERY 5 PAPER CHANGES Cutter Use compressed air...

  • Page 72: Cleaning

    7.3 Cleaning For periodic cleaning of the device, see the instructions below Sensors Disconnect the power supply cable and open the device cover (see paragraph 5.1). ATTENTION: Do not use alcohol, solvents, or hard brushes. Do not let water or other liquids get inside the machine. To remove paper scraps, use tweezers or compressed air.
  • Page 73 Paper path Print head Disconnect the power supply cable and Disconnect the power supply cable and open the device cover (see paragraph 5.1). open the device cover (see paragraph 5.1). ISOPROPYL ALCOHOL ATTENTION: ATTENTION: Do not use alcohol, solvents, or hard brushes. Do not use solvents, or hard brushes.
  • Page 74 Platen roller Case Disconnect the power supply cable and open the device cover (see paragraph 5.1). Disconnect the power supply cable. ISOPROPYL ALCOHOL ATTENTION: Do not use alcohol, solvents, or hard brushes. Do not let water or other liquids get inside the machine. To remove paper scraps, use tweezers or compressed air.
  • Page 75 Autocutter Disconnect the power supply cable and open the device cover (see paragraph 5.1). Press the release button and remove the front cover. ATTENTION: Do not use alcohol, solvents, or hard brushes. Do not let water or other liquids get inside the machine. To remove paper scraps, use tweezers or compressed air.
  • Page 76 Display (optional) Disconnect the power supply cable. Reassemble the cover removed previously. ATTENTION: Do not use alcohol, solvents, or hard brushes. Do not let water or other liquids get inside the machine. To remove paper scraps, use tweezers or compressed air. Alcohol, solvent To clean the display, use compressed air or a soft cloth.

  • Page 77: Upgrade Irmware

    7.4 Upgrade irmware 9. Select the serial communication port (ex. COM1): Select the system communication port WARNING: During communication between PC/device Available port for the irmware update it is strictly forbidden to discon- COM1 nect the communication cable or to remove the power COM2 Firmware rel.: None Printer type: None Cancel COM3...
  • Page 78 UPDATE VIA USB INTERFACE Select Printer <device1> <device2> ATTENTION: <device3> Only  during  the  irmware  update,  the  connection  be- <device4> <device5> tween PC and device must be direct, without the use of wireless HUB. Only  during  the  irmware  update,  do  not  connect  or  disconnect other USB devices.

  • Page 79: Specification

    8 SPECIFICATION 8.1 Hardware speciications GENERALS Head temperature, paper presence, detection of black mark, Sensors cover open, low paper, adjustable detection of black mark (optional), detection of black mark on non-thermal side (optional) Emulations CUSTOM/POS Windows XP, VISTA (32/64 bit), Windows 7 (32/64 bit), Windows 8 (32/64 bit), Windows 8.1 (32/64 bit),...
  • Page 80 Thermal, ixed head Printing method Head life Abrasion resistance 200 km (with recommended paper) Pulse durability 200 M Printing width 50, 54, 72 mm Printing mode Normal, 90°, 180°, 270° Printing format Height/Width from 1 to 6, bold, reverse, underlined, italic 54 character code tables (see paragraph 8.6) Character fonts 2 TrueType font Extended chinese GB18030-2000...
  • Page 81 Paper end Not attached to roll core Core type Cardboard or plastic AUTOCUTTER Paper cut Total or partial Estimated life 1000000 cuts PRINTER ELECTRICAL SPECIFICATIONS Power supply 24 Vdc ±10% (optional external power supply) Medium consumption Typical. consumption 1.5 A Standby consumption 0.1 A ELECTRICAL SPECIFICATIONS POWER SUPPLY cod.963GE020000046...

  • Page 82: Character Speciications

    8.2 Character speciications Character set Character density 11 cpi 15 cpi 20 cpi Number of columns Chars / second 2026 2806 3648 Lines / second Characters (L x H mm)-Normal 2.25 x 3 1.625 x 3 1.25 x 3 NOTE: Theoretical values.

  • Page 83: Device Dimensions

    8.3 Device dimensions K3 STD, K3 STD Wi-Fi, K3 STD BT Length 206 mm 140 mm (with cover closed) Height 255 mm (with cover open) Width 148 mm Weight 1970 g (w/o paper roll) NOTE: All the dimensions shown in following igures are in millimetres.
  • Page 84 K3 STD DSP Length 230.3 mm 140 mm (with cover closed) Height 255 mm (with cover open) Width 148 mm Weight 2100 g (w/o paper roll) NOTE: All the dimensions shown in following igures are in millimetres. 230.3...

  • Page 85: Power Supply Dimensions Cod. 963Ge020000046

    8.4 Power supply dimensions cod. 963GE020000046 Length 127 mm Height 35.5 mm Width 56 mm All the dimensions shown in following igures are in millimetres. AC INLET n.c. +24V DC OUTPUT WIRE...

  • Page 86: Paper Speciication

    8.5 Paper speciication Paper with black mark for ixed sensor The following image shows the placement of the black mark on the thermal side of the paper. For more information about the use of paper with black mark see chapter 11. Line of tear off Cutting line Printing line...
  • Page 87 The following image shows the placement of the black mark on the non-thermal side of the paper. The black mark can be placed either in the position P1 or P2 (paper width 58 mm or 60 mm) or even as a P3 (paper width 80 mm). For more information about the use of paper with black mark see chapter 11.
  • Page 88 Paper with black mark for mobile sensor The following image shows the placement of the black mark on the thermal side of the paper. The black mark can be placed anywhere on the whole width of the paper. For more information about the use of paper with black mark see chapter 11. PAPER WIDTH 58, 60, 80 mm NOTES: All the dimensions shown in igures are in millimetres.
  • Page 89 Fan-fold paper with hole The following image shows the placement of the hole on the paper by referring to the thermal side. To manage tickets with hole, set the parameter “Black mark position” to “Transparence” (see paragraph 6.5). For more information about the use of paper with hole see chapter 11. All the dimensions shown in following igures are in millimetres.

  • Page 90: Character Sets In Custom/Pos Emulation

    8.6 Character sets in CUSTOM/POS emulation The printer has 3 internal fonts with a width of 11, 15, 20 cpi, which can be associated with one of the coding tables stored on the device. To know the coding tables actually stored on the device, print the font test (see paragraph 3.4). The selection of the font and the encoding table is done via command (see the commands manual of the device) or through the Setup procedure by properly setting the parameter “Chars / Inch”, “Code Table”...
  • Page 91 <CodeTable> Character Tables WPC775 - Baltic Rim on request PC855 - Cyrillic PC861 - Icelandic on request PC862 - Hebrew PC864 - Arabic PC869 - Greek on request ISO8859-2 - Latin 2 on request ISO8859-15 - Latin 9 on request PC1098 - Farci PC1118 - Lithuanian on request...

  • Page 92: True Type Fonts

    8.7 True Type fonts In CUSTOM/POS emulation, it is possible to use TrueType fonts. To be used, a TrueType font must be monospace type (every character of the font must have the same dimension). The check is made by the device when the font is selected. TrueType fonts will be automatically scaled by the device in order to obtain the same available width for the embedded fonts (11, 15 and 20 cpi).

  • Page 93: Consumables

    9 CONSUMABLES The following table shows the list of available consumables for device: DESCRIPTION CODE 67300000000385 THERMAL PAPER ROLL weight = 55 g/m width = 80 mm Ø external = 90 mm Ø core = 25 mm 67300000000009 THERMAL PAPER ROLL weight = 60 g/m width = 80 mm Ø...

  • Page 95: Accessories

    10 ACCESSORIES The following table shows the list of available accessories for device: DESCRIPTION CODE 963GE020000046 POWER SUPPLY (for technical speciications, see paragraph 8.1) 21400000000193 PAPER WIDTH ADAPTER for 58 mm and 60 mm paper width...

  • Page 97: Alignment

    11 ALIGNMENT Device is provided with sensors for the use of alignment black mark in order to handle: roll of tickets with pre-printed ields and a ixed length; • Fan-fold of tickets with pre-printed ields and a ixed length. • The black mark alignment may be formed by black mark printed on paper (see paragraph 8.5); • hole between two tickets (see paragraph 8.5); • All alignment sensors are “relection” sensors: this kind of sensor emits a band of light and detects the quantity of light  relected to it. The presence of the black mark is therefore detected by the amount of light that returns to the sensor, con- sidering that the light is relected by the white paper and absorbed by the black mark.  To use tickets with holes, it is possible to use the same sensors as “transparence” sensors, coupled two by two: a beam of light is emitted by the transmitter sensor and the quantity of light which reaches the opposite receiver sensor is detected.

  • Page 98: Enable Alignment

    11.1 Enable alignment Device is provided with one, two or three sensors for alignment, placed as follows: one ixed sensor aimed to the thermal side of the paper. • • one mobile sensor (optional) aimed to the thermal side of the paper. • a system with three sensors (optional) aimed to the non-thermal side of the paper. To guarantee the alignment, it is necessary to correctly choose the sensor to use for the black mark detection depending on the type of balck mark and its location on the ticket.
  • Page 99 Paper with black mark on the thermal side In the standard model the detection of black mark and paper In the model with mobile sensor (optional) detecting the presence is performed by the ixed sensor. presence  of  paper  is  executed  by  the  ixed  sensor  while  the black mark detection is performed by the mobile sensor. direction of paper direction...
  • Page 100 Paper with black mark on the non-thermal Tickets with hole This coniguration requires the system with three sensors  The black mark can be placed in one of three zones shown. This coniguration requires the system with three sensors  (optional). (optional). SENSORS 2 SENSOR 2 (OPTIONAL) (OPTIONAL) direction direction of paper of paper feed feed SENSOR 1 NON-THERMAL NON-THERMAL...

  • Page 101: Calibration

    11.2 Calibration The sensor calibration occurs automatically and consists in adjusting the quantity of light emitted to match the degree of whiteness of the paper used and the degree of black of the mark printed on paper. The device automatically performs the self-calibration during the setup procedure only if the “Black mark position” parameter is set to a value other than “Disabled”...
  • Page 102 The following igure shows an example of paper with holes: the outgoing voltage is constant while passing the paper between  two holes and presents a variation at each hole. In this case, the optimal value for the “Black mark threshold” parameter is placed about half of the variation. NON-THERMAL SIDE “Black mark threshold” Peak THERMAL SIDE...
  • Page 103 The following igure shows an example of paper with the non-thermal paper printed with black marks and other graphics (for  example, a barcode): the outgoing voltage is constant while passing the white paper between two black marks, presents a peak at each black mark and presents some “noise” at each barcode. In this case, the optimal value for the “Black mark threshold”...

  • Page 104: Alignment Parameters

    11.3 Alignment parameters The “alignment point” is deined as the position inside the ticket to use for the black mark alignment. The distance between the black mark edge and the alignment point is deined as “Black mark distance”. Referring to the front of the black mark, the value of “Black mark distance” value varies from 0mm minimum and 99.9 mm maximum. If the “Black mark distance” value is set to 0, the alignment point is set at the beginning of the black mark. Alignment Alignment point:...
  • Page 105 The following igure shows a section of the device with the paper path and the distances (in millimetres) between the align- ment sensor, the print head and the cutter (cutting line).
  • Page 106 CUSTOM/POS EMULATION To deine the alignment point you need to set the device parameters that compose the numerical value of the “Black mark  distance” parameter. (see paragraph 6.4). For example, to set a black mark distance of 15 mm between the black mark and the alignment point, the parameters must be set on the following values: Black mark distance sign Black mark distance [mm x 10] Black mark distance [mm x 1] Black mark distance [mm x .1]...

  • Page 107: Printing Area

    11.4 Printing area In order to print ticket containing only one black mark and to not overlay printing to a black mark (that will make it useless for the next alignment), it is important to well calibrate the height of the printing area of ticket according to the inter-black mark distance.

  • Page 109: Technical Service

    12 TECHNICAL SERVICE In case of failure, contact the Technical Service by sending an e-mail to support@custom.it detailing: 1. Product code 2. Serial number 3. Hardware release 4. Firmware release To get the necessary data, proceed as follows: XXXXXXXXXXXXXX 0000000000000000000 Customer Service Department: support@custom.it Write down the data printed...

  • Page 111: Advanced Functions

    13 ADVANCED FUNCTIONS 13.1 File sharing The device can be connected to a PC with a USB cable (see paragraph 4.2). Through this kind of connection, it is possible to manage drivers, fonts and logos of the device and conigure the operating  parameters by iles sharing from Mass Storage. FILE SHARING FROM MASS STORAGE 13.2 Drivers installation It is possible to install the new driver update directly into the folder “Driver” on the Flash Drive of the device. To enter the Flash Drive by iles sharing from Mass Storage you need to enable the relative parameter during the conigu- ration process (see chapter 6).

  • Page 112: Logos Management

    13.3 Logos management It is possible to store new logos in addition to default logos stored on Flash Disk. The device automatically provides to convert BMP image to the error-diffusion format in black and white. It is possible to directly add the new logo directly into the folder “Pictures” on the Flash Drive of the device. To enter the Flash Drive by iles sharing from Mass Storage, you need to enable the relative parameter during the con- iguration process (see chapter 6).

  • Page 113: Setup

    13.5 Setup It is possible to conigure the default parameters for device setup by editing the “Setup.ini” ile on the Flash Drive. To enter the Flash Drive by iles sharing from Mass Storage, you need to enable the relative parameter during the con- iguration process (see chapter 6). After editing device’s parameter, simply save the “Setup.ini” ile to make the modiies activated. The “Setup.ini” ile is a coniguration ile that contains all the conigurable parameters listed in text format and divided into  some sections (indicated in square brackets). The available values for every parameter, are listed after the parameter name. The value marked with the symbol ‘ * ’ is the default one. To modify printer’s parameters, change the numeric value after the name of parameters. To set the parameter to the default value, change the numeric value with the symbol D.
  • Page 114 Black mark distance [mm] Total cut 0*, 1 0 = Enabled 1 = Disabled PaperEnd Buffer Clear 0*, 1 0 = Disabled 1 = Enabled PrintHead Test PowerOn 0*, 1 0 = Disabled 1 = Enabled Data Logger 0*, 1, 2, 3 0 = Disabled 1 = Text 2 = Graphic...
  • Page 115 [INTERFACE] Wireless 0*, 1, 2 0 = Off 1 = Wi-Fi 2 = Bluetooth RS232 Baud Rate 1, 2, 3, 4, 5, 6, 7, 8* 1 = 1200 bps 4 = 9600 bps 7 = 57600 bps 2 = 2400 bps 5 = 19200 bps 8 = 115200 bps 3 = 4800 bps...
  • Page 116 SSID Security Type 0, 1, 2, 3* 0 = None 1 = WEP 2 = WPA 3 = WPA2 Password TCP Timeout MAC Address Wi-Fi (Reading only [BLUETOOTH] Printer ID Build Version Autoreconnect 0*, 1 0 = Disabled 1 = Enabled Pairing 0*, 1 0 = Disabled...
  • Page 120 CUSTOM S.p.A. World Headquarters Via Berettine, 2/B - 43010 Fontevivo, Parma ITALY Tel. +39 0521 680111 - Fax +39 0521 610701 info@custom.biz - www.custom.biz All rights reserved www.custom.biz...

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