Kwikset Kevo Troubleshooting Manual
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Kwikset Kevo Troubleshooting Manual

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See also: User Manual , Installer and User Manual
48357 / 03
Troubleshooting Guide
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Kwikset Kevo Support
1-800-327-5625
www.kwikset.com/kevo/support
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©2016 Spectrum Brands, Inc.

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  • Page 1: Table Of Contents

    48357 / 03 Troubleshooting Guide Unsuccessful Manual Calibration Proper Cable Routing Latch Bolt Operation Audio/Visual Feedback Touch-To-Open Functionality Fob Enrollment Fob Battery Replacement Phone Enrollment Kwikset Kevo Support 1-800-327-5625 www.kwikset.com/kevo/support ©2016 Spectrum Brands, Inc.

  • Page 2: Unsuccessful Manual Calibration

    Unsuccessful Manual Calibration Note: Manual calibration is not necessary if you have Kevo App version 1.2.3 or higher. As of version 1.2.3, all Kevo devices will automatically calibrate to enable Kevo’s inside-outside sensor. It is recommended that you download the latest Kevo app and update your Kevo software.
  • Page 3 To test whether or not it has been enrolled, hold the fob LED fl ash green to indicate that it is awake. near Kevo while you touch the deadbolt rose. The fob’s LED will fl ash green during locking and unlocking. If Kevo doesn’t respond by locking or unlocking, the fob is not enrolled.
  • Page 4 If you are still unable to obtain a calibration success after verifying this could interfere with Kevo’s ability to detect your device. all of the above and calling Kevo Support, you can still use your Kevo Temporarily remove Kevo’s interior and check for any damage on the lock with your device.

  • Page 5: Proper Cable Routing

    Proper Cable Routing (Kevo 1st Generation) When you are installing Kevo’s interior assembly onto the door, make sure that the cables are routed properly in order to avoid cable damage. Route the thinner cable around the outside of the thicker Tuck the thinner cable’s connector behind the backplate...

  • Page 6: Latch Bolt Operation

    Make sure to use a fresh set and see the Status LED fl ash green, the of batteries, and check your door for alignment. Door Handing Process is complete. *Kevo will only beep if switch #3 is in the ON position.

  • Page 7: Audio/Visual Feedback

    Kevo support. When replacing the interior assembly, make sure to properly tuck the cable out of the way. See “Proper Cable Routing (Kevo 1st Generation)” on page 5. *Kevo will only beep if switch #3 is in the ON position.
  • Page 8 Top two LEDs are solid red Bottom LED is solid red Side LEDs fl ashing red The AA batteries in the Kevo interior are The fob battery is low and needs to be The deadbolt has jammed. Check your low and need to be replaced.
  • Page 9 Green fl ashing Solid green Fob has been awakened from sleep mode, enrollment is in progress, Successful enrollment or Kevo recognizes the fob during locking and unlocking. Amber fl ashing Red fl ashing Calibration in progress Fob is entering sleep mode, or the fob battery is low.

  • Page 10: Touch-To-Open Functionality

    Kevo fob, and it can only be operated with a standard key. To determine if the card was removed, remove the battery cover from the interior assembly — the black handle of the...
  • Page 11 Kevo may activate when an enrolled device is nearby. cables. If the cable is damaged, call Kevo Support. Make sure that when you look through the battery compartment, the thinner cable is routed to the left of the thicker cable’s square connector and that...
  • Page 12 Wearing Gloves If Kevo’s metallic touch surface becomes too cold to touch, you can The Kevo lock may not recognize your touch if you wear normal cold tap your standard key to the deadbolt rose*, and the door will lock or weather gloves, but it will work with touchscreen-compatible gloves.

  • Page 13: Fob Enrollment

    When it turns solid green, the fob is successfully enrolled. Bring your fob and standard key outside with you and test to make sure that Kevo is If the fob doesn’t communicate with communicating with your fob to lock and unlock.

  • Page 14: System Reset

    System Reset WARNING: Resetting your Kevo system will restore your lock to factory default settings and delete all smartphones and fobs from Kevo’s memory. If you wish to perform a system reset, press and hold the Reset button on the back panel for 10 seconds until the lock beeps and the light ring fl...

  • Page 15: Fob Battery Replacement

    Fob Battery Replacement The fob is powered by one CR2025 battery. Place the fob on a fl at surface, with the fob’s enroll button Use a small coin to twist and pry apart the two halves of the on the bottom. fob.

  • Page 16: Phone Enrollment

    A Kevo-compatible device has Bluetooth Smart Ready/Bluetooth 4.0, and a Kevo mobile app is available for the device. • Your phone is on • Your Kevo app is running, and you are signed in to your account •...

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