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Table of Contents
Summary of Contents for Neat NEO IP/GSM
- Page 1 NEO IP/GSM Technical Handbook NE41 09002-02 v2.0...
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Page 2: Varuvägen
NEO IP/GSM Technical Handbook © Copyright 2011 Neat Electronics AB Document number: NE41 09002-02 v2.0 Revision date: 2011-12-19 NEAT Electronics AB Varuvägen 2 SE-246 42 Löddeköpinge Sweden Phone: +46 46 70 70 65 Fax: +46 46 70 70 87 www.neatelectronics.com info@neatelectronics.com... -
Page 3: Table Of Contents
NEO IP/GSM Technical Handbook Contents Introduction Intended use About this manual The main unit – NEO IP/GSM 1.3.1 Overview 1.3.2 Connectors 1.3.3 Power switch 1.3.4 Cable channels 1.3.5 Key holes 1.3.6 Battery lid/SIM card slot 1.3.7 AC adaptor 1.3.8 Ethernet cable Portable trigger – ATOM 1.4.1... - Page 4 NEO IP Programmer software Basic programming Detailed programming File menu 8.4 Communication menu 8.4.1 Read from NEO IP/GSM 8.4.2 Write to NEO IP/GSM 8.4.3 Network read from NEO IP/GSM Tools menu 8.5.1 Basic programming 8.5.2 Create textfile 8.5.3 Configure alarmtypes 8.5.4 Change passwords Help menu Alarm sources tab 4 of 56 Document number: NE41 09002-02 v2.0...
- Page 5 NEO IP/GSM Technical Handbook 8.7.1 Radio alarms 8.7.2 Internal 8.7.3 Buttons 8.7.4 Additional 8.8 Sequences tab 8.8.1 Sequences for alarm types 8.8.2 Sequence definitions 8.8.3 Cycles Call numbers tab 8.9.1 Call information 8.9.2 Telephone number 8.9.3 Call type 8.9.4 Alarm code 8.9.5 Protocol 8.9.6 Call attempts 8.10 Timers and indications tab 8.10.1 Alarm activation and timers...
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Page 7: Introduction
Introduction Intended use The Home Care Phone NEO IP/GSM is a unit designed for the purpose of provid- ing security and a sense of comfort and safety for the user. The unit is primarily designed for people living in their own apartments or homes. -
Page 8: Connectors
Internet RJ45 Ethernet External input RJ45 External inputs Table 1. Connectors on the NEO IP/GSM 1.3.3 Power switch By putting the switch in the bottom of the unit in position , the unit is turned ON. When turned on, the unit starts up, initiates and goes into normal mode, i.e. it is ready to receive and transmit alarms. The startup lasts about 10 seconds and is finished when the red Alarm button is lit steadily. -
Page 9: Battery Lid/Sim Card Slot
NEO IP/GSM Technical Handbook Introduction 1.3.6 Battery lid/SIM card slot The battery lid is opened by removing the screw. Under the lid there is a battery compartment for the backup battery. If the battery has to be replaced, please note that the battery have to be of correct type and must be delivered from NEAT Electronics. The replacement should only be done by trained personnel. On the NEO GSM or the NEO IP with GSM, the battery compartement also houses the SIM card slot. To insert the SIM card: 1. Open the battery lid with a small Philips Head screwdriver. 2. Remove the battery. 3. Insert the SIM card according to the picture on the label. -
Page 10: Portable Trigger - Atom
Introduction NEO IP/GSM Technical Handbook Portable trigger – ATOM 1.4.1 Overview The portable trigger ATOM has the appearance as in the picture below. The unit has been shaped for best fit and maximum safety. Button Bracelet holder Picture 3. Picture 4. Portable trigger ATOM top view Portable trigger ATOM bottom view Use ATOM with the bracelet The ATOM is delivered with an elastic bracelet. To use the bracelet, simply insert it into the holders on the bottom of the ATOM. Please note to place the lock in the correct way. If holding the ATOM upside down, the lock seam close to the lock shall be pointing in your direction/be visible. -
Page 11: Operating The Unit
NEO IP/GSM Technical Handbook Operating the unit Operating the unit This chapter is intended for using the NEO IP/GSM without the NPU, i.e. the functions described are how to use the NEO IP/GSM with the buttons etc. All functions are also programmable with the NPU and Programmer software and is indicated with a computer icon to the left of the paragraph. The buttons and indicators 2.1.1 Alarm button The red is illuminated (the alarm LED) and is used for Alarm button • Send a user alarm 2.1.2 Reset button... -
Page 12: Handling The Buttons
Operating the unit NEO IP/GSM Technical Handbook Handling the buttons Extra button Alarm LED Reset button Alarm button Network/GSM LED AC LED Battery LED Picture 6. Buttons and indicators on home care phone NEO IP 2.2.1 Sending an alarm A user alarm can be activated by pressing the red on the main unit Alarm button or by pressing the red button on the portable trigger ATOM. For further informa- tion about the behaviour after activating an alarm, see 8.10 Timers and indica- tions tab on page 42. Activating and deactivating the red Alarm button, see Front button on page 39. -
Page 13: Volume Control
Volume control stepping Adjusting volume control in speaker, see Signal volume on page 44. 2.2.4 Connecting radio equipment Adding a additional radio transmitter to the home care phone There can be eight radio transmitters connected to the NEO IP/GSM at the same time. Every transmitter is programmed into NEO IP/GSM at a position 1-8. The home care phone NEO IP/GSM is delivered together with a portable trigger ATOM. This radio transmitter is normally already connected to NEO IP/GSM at position 1. If a new ATOM or another radio equipment is to be connected to NEO IP/GSM, please follow the instructions below. Press and hold the white at the same time as the unit is switched Extra button • When the unit is switched on and the start-up flashing has stopped (which... -
Page 14: Presence And Ready Indication
Operating the unit NEO IP/GSM Technical Handbook Acknowledgement Meaning Short tone Battery in transmitter OK Long tone Battery in transmitter weak Error beep The transmitter was already programmed into another position If the green is pressed after releasing the white Reset button Extra button instead of activating the transmitter, the programming ends. The unit will make a sound and return to normal operation. If no transmitter or button is pressed within 20 seconds from the release of the white , the unit will make a sound and automatically return to nor- Extra button mal operation. Erase a radio transmitter from NEO IP/GSM If the white is pressed again, after releasing the Extra button... -
Page 15: Radio Coverage Test
Radio coverage test responses 2.2.8 Testing the quality of the GSM network Since there is no screen to display the GSM network strength (as would be the case on a normal GSM mobile phone), the NEO IP/GSM can perform a test to do this. 1. Press the green... -
Page 16: Understanding The Indicators
Change the illumination of the alarm button , see Alarm button illumination on page 44. 2.3.2 LEDs on the front Standby mode is the “normal” mode of the NEO IP/GSM and is the state that the unit is in when nothing happens, e.g. waiting for input from user. In Standby mode the following visual indication will be in effect on the buttons. The LEDs will act as below. -
Page 17: Acoustic Indications
NEO IP/GSM Technical Handbook Operating the unit Battery Failure AC mode Battery mode Network (LAN/WAN alt. GSM 0.5 s ON 4.5 s OFF network failure) Network (LAN OK, WAN failure/ 1 s ON 1 s OFF 0.5 s ON 4.5 s OFF GSM bad coverage) 0.5 s ON 4.5 s OFF... -
Page 18: The Alarm Call
The alarm call NEO IP/GSM Technical Handbook The alarm call Call structure The reason for the alarm i.e. the alarm source decides what alarm type that will be used in the alarm call. The alarm type forms a part of a group which points to a call sequence. The sequence consists of up to 4 call types with telephone... -
Page 19: Undefined Alarm Types
NEO IP/GSM Technical Handbook The alarm call 3.3.3 Undefined alarm types All alarm types are not defined in every protocol. If an alarm type isn’t defined the unit will try with the next position in the sequence to see if this position holds another protocol. This will be done immediately. The same thing will happen if a telephone number or alarm code is missing. In the Home phone protocol, however, there is no requirement for any alarm code. Alarm type groups When an alarm type is decided, NEO IP/GSM have to decide what sequence to use. This can be configured for 10 groups, see table below. -
Page 20: Sequences
To change acknowledge requirements, see 8.11.1 Outgoing call on page 45. 3.5.3 Between call attempts If no-one answers the call, NEO IP/GSM will try calling again. Between the call attempts, there is a waiting period which can be set. To set the time between call attempts, see “Time between calls” on page 45. -
Page 21: Max Number Of Call Attempts
Radio interference alarm Log call Radio out of range Radio within range Inactivity The table displays the default values in a new default NEO IP/GSM configuration file. To change the parameters, see 8.5.3 Configure alarmtypes on page 36. Repetitions of the sequence The call sequence can be set to make several repetitions if no-one answers. The maximum number of repetitions are 255 and default is 40. -
Page 22: Before Calling
This only applies to User alarms During this period it is possible to interrupt the alarm if it was activated by mis- take. The user will also always be aware of that NEO IP/GSM is calling. To set the parameters for dialling in speaker, pre-call signal, see 8.10.2 Indications on page 44. -
Page 23: Conversation
To let these alarm types send their call directly, please contact your distributor or NEAT Electronics to get help with the configuration. 3.11 Log call It is possible to let NEO IP/GSM send a log call to another alarm receiver to give information about the last call. To activate/deactivate the Log call, see 8.7.4 Additional on page 39. -
Page 24: Incoming Calls
Incoming calls NEO IP/GSM Technical Handbook Incoming calls Ringing signal NEO IP/GSM can be configured to sound a ringing signal when someone is calling. This can be useful if no ordinary telephone is present. To enable/disable ringing signal in the speaker, see 8.10.2 Indications on page 44. Answer by portable trigger For many old people it can sometimes be difficult to answer a normal telephone. NEO IP/GSM can then be configured to answer the call when the user activates the ATOM. This can be useful if no ordinary telephone is present. -
Page 25: Reminder Alarm
NEO IP/GSM Technical Handbook Functions The test alarm interval can be set in hours or days. • 1-100 means 1-100 hours • 101-255 means 1-155 days To set the test alarm interval, see 8.10.1 Alarm activation and timers on page 43. -
Page 26: Passive Alarm
Functions NEO IP/GSM Technical Handbook Passive alarm will be generated if an event hasn’t occurred during a certain Passive alarm time. E.g., if an infrared detector is connected to NEO IP/GSM as a Passive , the unit will not send any alarm as long as the infrared detector detects alarm movements. If there is no activity for a certain time, e.g. 8 hours, then NEO IP/ GSM will send an alarm. -
Page 27: Block For New Alarms
Ready To set the maximum time in Presence mode (in hours), see 8.10.1 Alarm activa- tion and timers on page 43. If NEO IP/GSM is using the NEAT TALK protocol, the unit will normally wait to send the indication until the indication has occurred. This can... -
Page 28: Replace Last Digit In Code
To set the unique id code for a user defined alarm, see User defined alarm type ID on page 47. 5.10 Test alarm from radio transmitter The home care phone can handle transmitters with radio test alarm. If there hasn’t been any radio test alarm for a certain period, NEO IP/GSM can be con- figured to send a Radio out of range alarm to the central indicating that there is some trouble with the transmitter. NEO IP/GSM can also send a Radio within indication when the transmitter is working again. -
Page 29: Technical Alarms
To set the AC mode battery check interval time (in hours), see 8.10.1 Alarm acti- vation and timers on page 43. Battery alarm If the battery in ATOM or other equipment is getting weak, the unit will send an alarm by radio to NEO IP/GSM. NEO IP/GSM will then immediately send a Battery , to alert the receiving personnel that the ATOM needs to be changed. alarm The radio alarm from the equipment can come alone or together with a normal . -
Page 30: Mains Failure
Technical alarms NEO IP/GSM Technical Handbook To avoid too many alarms to the alarm receiver, the unit will not send any addi- tional radio interference alarms until a blocking time is up. The blocking time may be changed. To set the minimum time between Radio interference alarm, see 8.10.1 Alarm activation and timers on page 43. -
Page 31: Programming/Setup
1. Connect the AC adaptor to the NPU 2. Connect the NPU to the USB port on the computer by the USB cable 3. Connect the NPU to the NEO IP/GSM connector AC 4. Switch on NEO IP/GSM You are now ready to read and write all parameters that are given in the PC pro- gram. -
Page 32: Neo Ip Programmer Software
NEO IP Programmer software NEO IP/GSM Technical Handbook NEO IP Programmer software When starting the NEO IP/GSM Programmer software a screen apperas allowing the user to choose from two types of programming • Basic programming • Detailed programming Basic programming This programming mode is useful when a unit is to be programmed with a pre- defined configuration and/or several units should be programmed with the same configuration. This mode does not support network read/write. -
Page 33: File Menu
• Via NEAT Web Service (requires that the NPU is connected to a computer and the computer has access to a LAN/WAN) 8.4.1 Read from NEO IP/GSM 1. Ensure the NEO IP/GSM is connected to the NPU. 2. Select the menu item (or use the keyboard shortcut CRTL+R) to read the con- figuration from the NEO IP/GSM. -
Page 34: Network Read From Neo Ip/Gsm
Web Service for any new action requests, instead of waiting to the next time. This is convenient if the unit is on the same LAN as the NEO IP/GSM Programmer or there is someone at the domicile to press it. -
Page 35: Tools Menu
IP/GSM unit and after a completed transfer the unit reboots. The Network write to NEO IP/GSM ONLY controls the transfer of the configuration file, NOT its contents! E.g. if the written configuration instructs the NEO IP/GSM to disable the WAN/LAN then the unit will disappear from the grid and has to be... -
Page 36: Configure Alarmtypes
(Password = 1111) • Level 3 - Level 2 + permisson to change passwords (Password = admin) Do not confuse the NEO IP/GSM Programmer password with the NEO IP/GSM unit password (displayed on the Configuration tab) Help menu Picture 14. -
Page 37: Alarm Sources Tab
If the radio transmnitter includes an alarm type in the radio message to the NEO IP/GSM then this will override the selected alarm type in the configuration. Document number: NE41 09002-02 v2.0 37 of 56... -
Page 38: Internal
Test alarm If Test Alarm is checked, the NEO IP/GSM will periodically send an notification to a selected receiver, e.g. an alarm central or a test alarm receiver. By default this alarm is silent, i.e. the NEO IP/GSM does not dial in speaker nor is the speaker ac- tivated during the communication. The receiver is determined on the Sequences and the peridiocity is determined on the... -
Page 39: Buttons
NEO IP/GSM Technical Handbook NEO IP Programmer software 8.7.3 Buttons Front button Checking this tickbox enables the red to act as an alarm button. Alarm button Enabling/disabling the Alarm button to act as an alarm button does not affect the illumination parameter. Extra button, alarm type The grey can be used to send an additional alarm selected here. Extra button 8.7.4 Additional Reminder Check box to enable Reminder alarm Assistance Check box to enable Assistance alarm Log call Check box to enable... - Page 40 NEO IP Programmer software NEO IP/GSM Technical Handbook Below is an example of how call numbers and sequences works. Picture 17. Setting the parameters for numbers A and B. First, the telephone numbers A and B are defined. The telephone numbers, alarm codes and call attempts are set. Picture 18. Setting the parameters for sequences 1 and 2 Secondly, the sequences are defined. All user alarms are set to use sequence 1 and sequence 1 calls number A five times (i.e. Call Attempt A) and if there is no answer it continues to call number B three times (i.e. Call Attempt B). Picture 19. Setting the Call parameters. The time to wait for answer during a call attempts and the between calls is set on the Call Parameters tab. So with the settings as above the sequence will look as follows for the sequence 1. In this case sequence 1 attempts to dial the A number five times before continuing to the B, making three attempts. The sequence is set to repeat 1 time, i.e. the sequence is run once. Document number: NE41 09002-02 v2.0 40 of 56...
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Page 41: Sequences For Alarm Types
NEO IP/GSM Technical Handbook NEO IP Programmer software Picture 20. Sequence 1 dialling. 8.8.1 Sequences for alarm types Each alarm type group can have its own defined sequence. 8.8.2 Sequence definitions Set the order for how the sequence will dial the chosen numbers. 8.8.3 Cycles Repeat sequence The number of times a sequence will be run. Default = 1, eg. if set to 1 the se- quence will be run 1 (one) time. Max number of attempts This is the maximum number of call attempts the NEO IP/GSM will do regardless of how many times the sequence are set to repeat. Call numbers tab Picture 21. The call number stab Document number: NE41 09002-02 v2.0 41 of 56... -
Page 42: Call Information
NEO IP Programmer software NEO IP/GSM Technical Handbook 8.9.1 Call information NEO IP/GSM can ring a total of six numbers and this tab determines the proper- ties for each of the telephone number. The numbers are named “A”, “B”, “C”, “D”, “Night mode” and “Redirection”. 8.9.2 Telephone number The number can be a telephone number, a SIP number, an URL or an IP address. -
Page 43: Alarm Activation And Timers
NEO IP/GSM Technical Handbook NEO IP Programmer software 8.10.1 Alarm activation and timers Passive alarm interval Default = 24 hours Time to reminder alarm Default = 20 minutes Max reminder alarms Default = 10 Time to mains failure Default = 1 hour Test alarm interval Default = 24 hours... -
Page 44: Indications
NEO IP Programmer software NEO IP/GSM Technical Handbook 8.10.2 Indications Warning functions Determines whether warnings (eg. AC failure, network failure) should sound and/ or light. • Function off • Visual (default) • Acoustical • Visual and acoustical Signal volume • Low • High (default) • Very high Speech volume • Low... -
Page 45: Date And Time
NEO IP/GSM Technical Handbook NEO IP Programmer software 8.10.3 Date and time Time zone Set the time zone for the unit. Daylight saving If checked the unit will automatically adjust the time for daylight saving time ac- cording to EU standards. 8.11 Call parameters tab Picture 23. The call parameters tab 8.11.1 Outgoing call Time to wait for answer Specifies the time that NEO IP/GSM will wait for answer from the alarm central before making a new call attempt. Time between calls Specifies the time that NEO IP/GSM will wait between two alarm call attempts. Max conversation time Specifies the maximum allowed conversation time. Require disconnection Specifies if correct disconnection is required for the alarm call to be considered successful. • No/Function off (default) • Yes/Function on... -
Page 46: Incoming Call
Enable GPRS Enables GPRS functionallity for Internet communication over the mobile net- work. NB! This feature should only be used after consulting NEAT Electronics AB. GPRS APN-address If GPRS is enabled the operator will provide an APN-address. Enter it here. Document number: NE41 09002-02 v2.0... -
Page 47: Info/Functions Tab
NEO IP/GSM Technical Handbook NEO IP Programmer software 8.12 Info/functions tab Picture 24. The Info/functions tab 8.12.1 Other functions Transmit beep during conversation • No/Function off (default) • Yes/Function on Replace last digit in code Specifies if NEO IP/GSM will replace the last digit in alarm code with the radio position • No/Function off (default) • Yes/Function on User defined alarm type ID Specifies the alarm type identification code for the user defined alarm type Answer radio message with ACK Specifies if a radio message is acknowledged or not • No/Function off • Yes/Function on (default) Passive alarm once only • No/Function off • Yes/Function on (default) Document number: NE41 09002-02 v2.0... -
Page 48: Product Information
To see the full list of parameter values and its default values, see Appendix B Advanced tab table on page 55. Do not change any of these values unless instructed by NEAT Electronics AB! Document number: NE41 09002-02 v2.0 48 of 56... -
Page 49: Misc
Picture 26. The configurations tab 8.14.1 Configuration Sets the market specific behaviour of the unit in the configuration. • SE (default) • DE • NL • UK 8.14.2 Security Password This is the password for the unit. It is used when reading from/writing to the unit over the network, see 8.4.3 Network read from NEO IP/GSM on page 34. Document number: NE41 09002-02 v2.0 49 of 56... -
Page 50: Radio Setup
8.14.3 Radio setup Configuration Select whether the NEO IP/GSM should work in 869 or 868 MHz frequency band. Default is 869 MHz. Radio calibration and Radio class 1 calibration These bits of information are read only and displays the radio calibration bits stored in the NEO IP/GSM unit. 8.15 IP tab Picture 27. The IP tab 8.15.1 Ethernet MAC number The physical network address of the unit, the value is read only. -
Page 51: Sip
Is only used if the CIP protocol is selected as protocol type for an alarm source, see 8.9.5 Protocol on page 42. 8.15.3 NEAT Web Service This is the IP address of the NEAT Electronics web service and is used for surveil- lance and updating. Document number: NE41 09002-02 v2.0... -
Page 52: Care And Maintenance
• The product can be stacked or placed near other products or devices as long as mechanical vibration is not present • A lways check the function of the product after making adjustments • P lease remove batteries if the unit is to be out of use or stored for an extend- ed period of time • NEO IP/GSM is NOT intended as a life support device, thus intending a device whose malfunction may result in damage to a life. Document number: NE41 09002-02 v2.0 52 of 56... -
Page 53: Recycling
In the European Union, this label indicates that this product should not be disposed of with household waste. It should be deposited at an appropriate facility to enable recovery and recycling or returned to NEAT Electronics AB. Document number: NE41 09002-02 v2.0... -
Page 54: Appendix A Technical Data
CPC Antenna TT New Home phone CPC Attendo TT92 Verklizan UMO IP MPTP NEO IP/GSM applies to present EU demands of CE marking and to the EU special standard for social alarms; EN 50134. CE-directives: R&TTE 1999/5/EC LVD 73/23/EEC EMC 89/336/EEC Standards: EN 60950-1:2001 EN 301489-3 v1.4.1... -
Page 55: Appendix B Advanced Tab Table
NEO IP/GSM Technical Handbook Care and maintenance Appendix B Advanced tab table DTMF tone duration DTMF pause duration DTMF message timeout NiMH-battery charging time Battery treshold value Radio interference threshold value DTMF level gain Model identification Tunstall, byte 1 Model identification Tunstall, byte 2 Model identification CPC, byte 1 Model identification CPC, byte 2 Battery threshold in battery mode Duplex signal attack dB/ms Duplex signal release -0,35 dB/ms Duplex noise attack 0,001 dB/ms Duplex noise release... -
Page 56: Sweden
NEAT Electronics AB Varuvägen 2 SE-246 42 Löddeköpinge Sweden...
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