TriangleTube prestige Service Technician's Trouble Shooting Manual
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TriangleTube prestige Service Technician's Trouble Shooting Manual

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prestige
Condensing
Water Boiler
SERVICE TECHNICIAN'S
TROUBLE SHOOTING GUIDE
2004-28 TSG-SOLO-9/04

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  • Page 1 Condensing Water Boiler SERVICE TECHNICIAN’S TROUBLE SHOOTING GUIDE 2004-28 TSG-SOLO-9/04...

  • Page 2: Table Of Contents

    Table of Contents INTRODUCTION Page 1 SERVICING TIPS AND INSTRUCTIONS Page 3 CONTROL MODULE DISPLAY - GENERAL Page 5 PRESTIGE CONTROL MODULE DISPLAY Page 8 SOFT LOCKOUT ERROR CODE Page 9 HARD LOCKOUT ERROR CODE Page 14 COMBUSTION TEST/SETTINGS Page 20...

  • Page 3: Introduction

    WARNING This guide is to be used in conjunction with the PRESTIGE Installation and Maintenance manual. Procedures and servicing listed in this manual must be performed by a qualified service technician, installer, service agency or gas supplier. Any procedures or service performed by an unqualified individ-...
  • Page 4 Introduction Introduction This guide is to be used in conjunction with the Triangle Tube PRESTIGE Boiler Installation and Maintenance Manual. Good Troubleshooting Practices Before leaving for the job site: Check your parts and tools • Test equipment and tools you will need:...

  • Page 5: Servicing Tips And Instructions

    Servicing Tips and Instructions WARNING Label all wires and wire connections prior to disconnecting when servicing any boiler controls. Wiring errors can cause improper and dangerous operation. Always disconnect the power supply to the boiler before serv- icing. Failure to comply could result in severe personal injury, death or substantial property damage. WARNING Never bypass (jumper) any boiler control or device except for momentary testing when troubleshooting the boiler as outlined in this guide, severe personal injury, death or substantial property damage can result.
  • Page 6 After completing any servicing of the boiler verify proper operation of the boiler. Steps to verify proper oper- ation are outlined in the Start-Up Preparation in the PRESTIGE Installation manual. Failure to comply could result in severe personal injury, death or substantial property damage.

  • Page 7: Control Module Display - General

    STANDBY mode as shown in the figure above. Fan prepurge (10 seconds) or post purge cycle (30 seconds) This is the standard mode for the PRESTIGE. The control Ignition sequence automatically returns to this mode after 20 minutes if no keys have been pressed on the display.
  • Page 8 Control Module Display - General Parameter Mode Information Mode To switch from STANDBY mode to INFORMATION mode, To access PARAMETER mode when the system is in press MODE twice. STANDBY mode, press the MODE button once. Press STEP until the system displays the information you To scroll through the list of parameters, simply press the need.
  • Page 9 Control Module Display - General Display Hard Lockout Error Hard Lockout Mode E 00 If a fault occurs while the boiler is running, the system Flame detected prior to burner startup goes into lockout and the display starts to flash with the first digit as an E and the next two digits give the code for Failed ignition after 5 attempts this fault.

  • Page 10: Prestige Control Module Display

    Prestige Control Module Display Boiler control display is blank Check for 120 volts at terminals 1 and 2 of the 120V terminal strip • If no power is measured check the external power supply, external fuse or breaker. Check the internal fuse F1 by locating the control module and removing the black housing. The internal fuse F1 is located in the right corner of the control module near the 120V high voltage electrical quick connect on the control as shown in Fig.

  • Page 11: Soft Lockout Error Code

    - Ensure the boiler and heating system have been properly purged and there is no entrapped air. - Inspect and verify heating system piping and its components. Ensure piping is per the recommendations given in the Prestige Installation Manual or per other approved/recognized designed configurations.
  • Page 12 - Ensure the boiler and heating system have been properly purged and there is no entrapped air. - Inspect and verify heating system piping and its components. Ensure piping is per the recommendations given in the Prestige Installation Manual or per other approved/recognized designed configurations.
  • Page 13 Soft Lockout Error Code Correcting Error Condition Code Error Condition • Verify and ensure the external DHW circulator is operating properly. High Temperature Limit, b- 25 - Check and verify 120V at the circulator wiring in the circulator Boiler Supply (continued) junction box.
  • Page 14 Soft Lockout Error Code Correcting Error Condition Code Error Condition High Temperature Limit, b- 30 If the primary boiler water temperature differential between the supply and the Boiler Supply and Return return is too high (greater than 72ºF), the burner will shut down for a 150 sec- Temperature Differential is ond period.
  • Page 15 Soft Lockout Error Code Correcting Error Condition Code Error Condition b- 40 Flue Temperature Sensor The control module detects the flue temperature sensor as “open”, which is typically an improper or missing connection at the sensor. • Inspect the flue temperature sensor and wiring, ensure it is secure and in good condition, replace as needed.

  • Page 16: Hard Lockout Error Code

    Hard Lockout Error Code The boiler will display a Hard Lockout with an E as the first digit on the left of display followed by a two-digit code. The boiler must be manually reset by pressing the RESET button on the display once the condition has been corrected. A Hard Lockout will occur when boiler conditions, that are considered critical in terms of safety, are not met or exceeded.
  • Page 17 Hard Lockout Error Code Correcting Error Condition Code Error Condition E- 02 Failed Ignition Error - If the above items have been completed and verified, replace the (continued) gas valve. • Flame is established during the ignition sequence, but not maintained. This problem may be due to low flame signal detection by the control module.
  • Page 18 Hard Lockout Error Code Correcting Error Condition Code Error Condition Reset the boiler control module and retry ignition sequence and boiler opera- Internal Failure E- 11 tion. If problem continues, replace the control module. External Limit Lockout E- 12 • An external limit control connected at the 24V terminal strip, between terminals 13 and 14 is open, breaking the circuit.
  • Page 19 Hard Lockout Error Code Correcting Error Condition Code Error Condition his error will occur if the boiler return water temperature exceeds 212ºF. E- 19 High Temperature Limit, Return Temperature • This problem rarely occurs unless the boiler experiences an Error Code 18 and the system is charged with a water temperature in excess of 212ºF.
  • Page 20 e Limit, ure rate Hard Lockout Error Code Correcting Error Condition Code Error Condition E- 25 High Temperature Limit, • Verify pump is properly sized for the flow rate required based on the Supply Temperature rate head loss of the system. Reference the installation manual for pump of increase curves and boiler pressure drops.
  • Page 21 Hard Lockout Error Code Correcting Error Condition Code Error Condition The control module detects the boiler return (inlet) temperature sensor as an Boiler Return E- 37 open circuit. Temperature sensor • Inspect the boiler return temperature sensor and wiring, ensure it is secure and in good condition, replace as needed.

  • Page 22: Combustion Test/Settings

    CO2 analyzer. • The combustion test sample can be taken from the test port located on the vent adapter of the PRESTIGE. • Ensure the vent and combustion air piping are completely installed prior to startup and conducting a combus- tion test.
  • Page 23 Adjust the gas valve throttle screw, a brass screw within a sleeve located on the upper portion of the venturi as follows: 1. Ensure the PRESTIGE is OFF and no “calls for heat” are initiated. 2. Using a flat head screwdriver, turn the throttle screw clockwise (inward) a 1/4 of a full turn. It is important to note the initial start point of the screw prior to any adjustments.

  • Page 24: Internal Wiring

    Internal Wiring Fig. 2: Prestige SOLO 110 Boiler Factory Wiring...
  • Page 25 Internal Wiring Fig. 3: Prestige SOLO 175 and Solo 250 Boiler Factory Wiring...

  • Page 26: Replacement Parts

    Replacement Parts Fig. 4: Prestige Jacket Components Item Part No. Description PSRKT21 Wall Mounting Bracket with Hardware PSCS01 Display/Control Panel PSJKT01B Connection Flange Panel - Solo 110 PSJKT02B Base Panel - Solo 110 PSJKT03B Base Panel - Solo 175 & 250...
  • Page 27 Replacement Parts Fig. 5: Prestige Solo 110 Internal Components Item Part No. Description PSRKIT01 Heat Exchanger Body PSRKIT02 Vent Outlet Adapter PSRKIT03 Combustion Air Inlet Adapter PSRKIT04 NTC Sensor (NTC1, NTC2 and NTC5) PGRKIT20 LWCO Pressure Device PSRKIT05 Condensate Drain Assembly...
  • Page 28 Replacement Parts Fig. 6: Prestige Solo 175/250 Internal Components Item Part No. Description PSRKIT25 Heat Exchanger Body SOLO 175 PSRKIT26 Heat Exchanger Body SOLO 250 PSRKIT27 Vent Outlet Adapter PSRKIT03 Combustion Air Inlet Adapter PSRKIT04 NTC Sensor (NTC1, NTC2 and NTC5)
  • Page 29 Replacement Parts Fig. 7: Prestige Burner Components Item Part No. Description PSRKIT09 Combustion Chamber Insulation - Solo 110 PSRKIT30 Combustion Chamber Insulation - Solo 175 & 250 PSRKIT10 Burner Head with Gasket - Natural - Solo 110 PSRKIT11 Burner Head with Gasket - Propane - Solo 110 PSRKIT31 Burner Head with Gasket - Natural / Propane - Solo 175&...
  • Page 30 Replacement Parts Fig. 8: Prestige Electronic Components Item Part No. Description PSRKIT18 Prestige Control Module PSRKIT19 Transformer with Surge Protection PSRKIT20 Prestige Control Module Display PSRKIT17 Pressure Gauge - Not shown...
  • Page 31 Notes For additional Technical Assistance Contact: Triangle Tube Engineering Department Tel: (856) 228-8881 Fax: (856) 228-3584 E-mail: Eng@TriangleTube.com...
  • Page 32 Specially designed built-in flow restrictor to assure maximum heat exchange Compact and light weight Available in 5 sizes that can accommodate any size pool or spa Member of Freeway Center - 1 Triangle Lane Blackwood, NJ 08012 Tel: (856) 228 8881 - Fax: (856) 228 3584 E-mail: Sales@triangletube.com Group...

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