Frequently Asked Questions - Veon SAT101 User Manual

Frequently Asked Questions

Veon SAT101 Satellite Receiver– Use with a Satellite Dish Only
Troubleshooting FAQ's
Q. Message on TV says "No signal"
A. Either it is because of a faulty LNB or the satellite dish is not aligned correctly or the coax cable is
damaged
Q. TV picture is pixellating while watching live TV or cannot get any channels.
A. It is because of weak signal which can be due to:
1. Old LNB which is drifting o frequency or
2. LNB skew not correct or
3. Dish not aligned correctly or
4. Coax cable damaged or
5. Signal split to too many rooms
Q. A message says Media Not Alive
A. Make sure your USB drive is plugged in and formatted to FAT32
Q. How do I format my USB drive to FAT32
A. Formatting is best done using a Computer. For Step by Step Instructions see
http://www.freeviewbox.co.nz/fat32
Q. I cannot watch some channels when i am recording.
A. This unit only has one tuner and this means you can only look at or record from 1 of the 2 channel
groups for Freeview.
Q. Cannot get EPG
A. Use the Grey button above the letters EPG on your remote to access the EPG.
Q. Not responding to remote / receiver locked up.
A. Power spike can lock the processor, Power you unit o and on from the wall to make it work again.
Q. Can I use the Veon SAT101 to receive DVB-S2 HD channels?
A. No the Veon SAT101 is DVB-S only which is the format Freeview Satellite and most other channels
available in NZ are broadcast in.
Before returning the unit back to your supplier:
1. Do a factory reset by going to MENU>Installation>Factory Reset> Pin 0000
2. Check Software version by Clicking MENU>CONFIGURATION>VERSION>SOFTWARE VERSION and
check on www.freeviewbox.co.nz if not latest please follow the instructions on the web site to update.
the latest software version.
3. If problem persists please call Dish TV on 0800 DISH TV (0800 3474 88) or email support@dishtv.co.nz
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