Page 1: Online Manual
G1000 series Online Manual Printer Functions Overview Printing Troubleshooting English...
Page 2: Table Of Contents
Contents Using This Online Manual......... . . 8 Trademarks and Licenses.
Page 3 Safety Precautions..............66 Regulatory Information.
Page 4 Canon IJ Printer Driver........
Page 5 Obtaining the Latest Printer Driver..........Delete the Unnecessary Canon IJ Printer from the Printer List..... . . 188 Before Installing the Printer Driver.
Page 6 No Ink Comes Out..............221 Paper Does Not Feed Properly/"No Paper"...
Page 7 1890..............269 5100.
Page 8: Using This Online Manual
Using This Online Manual Symbols Used in This Document Touch-enabled Device Users (Windows) Symbols Used in This Document Warning Instructions that, if ignored, could result in death or serious personal injury caused by incorrect operation of the equipment. These must be observed for safe operation. Caution Instructions that, if ignored, could result in personal injury or material damage caused by incorrect operation of the equipment.
Page 9: Trademarks And Licenses
Adobe Systems Incorporated in the United States and/or other countries. • Bluetooth is a trademark of Bluetooth SIG, Inc., U.S.A. and licensed to Canon Inc. Note • The formal name of Windows Vista is Microsoft Windows Vista operating system.
Page 10 1. Definitions. "License" shall mean the terms and conditions for use, reproduction, and distribution as defined by Sections 1 through 9 of this document. "Licensor" shall mean the copyright owner or entity authorized by the copyright owner that is granting the License.
Page 11 litigation against any entity (including a cross-claim or counterclaim in a lawsuit) alleging that the Work or a Contribution incorporated within the Work constitutes direct or contributory patent infringement, then any patent licenses granted to You under this License for that Work shall terminate as of the date such litigation is filed.
Page 12 9. Accepting Warranty or Additional Liability. While redistributing the Work or Derivative Works thereof, You may choose to offer, and charge a fee for, acceptance of support, warranty, indemnity, or other liability obligations and/or rights consistent with this License. However, in accepting such obligations, You may act only on Your own behalf and on Your sole responsibility, not on behalf of any other Contributor, and only if You agree to indemnify, defend, and hold each Contributor harmless for any liability incurred by, or claims asserted against, such Contributor by reason of your accepting any...
Page 13 TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. ---- Part 3: Cambridge Broadband Ltd. copyright notice (BSD) ----- Portions of this code are copyright (c) 2001-2003, Cambridge Broadband Ltd. All rights reserved.
Page 14 DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
Page 15 DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
Page 16 CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
Page 17: Search Tips
Enter keywords in the search window and click (Search). You can search for target pages in this guide. Entry example: "(your product's model name) load paper" Search Tips You can search for target pages by entering keywords in the search window. Important •...
Page 18 Note • The displayed screen varies depending on your product. • Searching for Application Functions Enter your application's name and a keyword for the function you want to learn about Example: When you want to learn how to print collages with My Image Garden Enter "My Image Garden collage"...
Page 19: Using The Printer
Using the Printer Printing Photos from a Computer...
Page 20: Printing Photos From A Computer
Printing Photos from a Computer This section describes how to print photos with My Image Garden. This section uses windows displayed when the Windows 8.1 operating system (hereinafter referred to as Windows 8.1) is used. 1. Open the paper support (A). 2.
Page 21 Note • The number and types of icons displayed vary depending on your region, the registered printer/ scanner and the installed applications. 6. Click the Photo Print icon (F). 7. Click the folder (G) with photos you want to print. 8.
Page 22 10. Specify the number of copies, your printer name, media type, etc. (J). 11. Click Print (K). For Mac OS: Click OK when the confirmation message appears, then click Print. Note • My Image Garden lets you use images on your computer, such as photos taken with a digital camera, in a number of ways.
Page 23: Printer Functions
Printer Functions Print Photos Easily Using My Image Garden...
Page 24: Print Photos Easily Using My Image Garden
Print Photos Easily Using My Image Garden Organize Images Easily In My Image Garden, you can register the names of people and events to photos. You can organize photos easily as you can display them not only by folder but also by calendar, event, and person.
Page 25 Place Photos Automatically Delightful items are created easily as the selected photos are placed automatically according to the theme. Other Various Functions My Image Garden has many other useful functions. Refer to the following for details. What You Can Do with My Image Garden (Windows) What You Can Do with My Image Garden (Mac OS)
Page 26: Handling Paper, Ink Tanks, Etc
Handling Paper, Ink Tanks, etc. Loading Paper Loading Plain Paper / Photo Paper Loading Envelopes Refilling Ink Tanks Refilling Ink Tanks Checking Ink Status...
Page 27: Loading Paper
Loading Paper Loading Plain Paper / Photo Paper Loading Envelopes...
Page 28: Loading Plain Paper / Photo Paper
For details on the Canon genuine paper, see Media Types You Can Use. • You can use general copy paper or Canon Red Label Superior WOP111/Canon Océ Office Colour Paper SAT213. For the page size and paper weight you can use for this printer, see Media Types You Can Use.
Page 29 4. Slide the paper guides (D) to open them, and load the paper in the center of the rear tray WITH THE PRINT SIDE FACING YOU. 5. Slide the paper guides (D) to align them with both sides of the paper stack. Do not slide the paper guides too hard against the paper.
Page 30 Note • When printing, select the size and type of the loaded paper on the print settings screen of the printer driver.
Page 31: Loading Envelopes
Loading Envelopes You can load Envelope DL and Envelope Com 10. The address is automatically rotated and printed according to the envelope's direction by specifying with the printer driver properly. Important • Do not use the following envelopes. They could jam in the printer or cause the printer to malfunction. •...
Page 32 4. Slide the paper guides (D) to open them, and load the envelopes in the center of the rear tray WITH THE ADDRESS SIDE FACING YOU. The folded flap of the envelope will be faced down on the left side. Up to 10 envelopes can be loaded at a time.
Page 33 Note • When printing, select the size and type of the loaded envelopes on the print settings screen of the printer driver.
Page 34: Refilling Ink Tanks
Refilling Ink Tanks Refilling Ink Tanks Checking Ink Status...
Page 35: Refilling Ink Tanks
Refilling Ink Tanks Check the remaining ink level with the ink tank indicator on the front of the printer. If the ink level is near the lower limit line (A), refill the ink tank. Note • If the function for notifying the remaining ink level (remaining ink level notification function) is enabled, the Alarm lamp inform you of the error when a remaining ink error occurs.
Page 36 Important • Do not place any object on the top cover. It will fall into the rear tray when the top cover is opened and cause the printer to malfunction. • Do not touch tubes or other parts inside the printer. 3.
Page 37 Important • Carefully remove the tank cap of the ink tank. Ink on the inside of the tank cap may spatter when removing it. 5. Take a new ink bottle out of its package. 6. Hold the ink bottle upright and twist the bottle cap (G) to remove.
Page 38 Important • When removing the bottle cap, avoid squeezing the sides of the ink bottle. Hold the ink bottle as shown in the figure above. If you push the sides of the ink bottle, ink will spatter. • Do not shake the ink bottle. Ink may spatter when opening the cap. •...
Page 39 Note • When inserting the tank cap, be careful not to twist the tank cap rubber. 9. Close the ink tank cover. Important • If you cannot properly close the ink tank cover, check if you forgot to insert any tank caps of the ink tanks.
Page 40 • Ink may stain clothes or other belongings permanently. Washing may not remove ink stains. • Do not use ink bottles and ink contained therein except to refill tanks of printers specified by Canon. • Do not leave ink bottles in areas exposed to high temperature, such as near fire or a heater or in a car.
Page 41 Ink Tips...
Page 42: Checking Ink Status
Checking Ink Status Check ink status with the ink tank indicator on the front of the printer. When ink reaches the upper limit line (A), ink is full. When ink is near the lower limit line (B), ink is running low. Refill the ink tank. Note •...
Page 43: Maintenance
Maintenance If Printing Is Faint or Uneven Performing Maintenance Functions from Your Computer (Windows) Performing Maintenance Functions from Your Computer (Mac OS) Cleaning...
Page 44: If Printing Is Faint Or Uneven
If Printing Is Faint or Uneven Maintenance Procedure Printing the Nozzle Check Pattern Examining the Nozzle Check Pattern Cleaning the Print Head...
Page 45: Maintenance Procedure
Maintenance Procedure If print results are blurred, colors are not printed correctly, or print results are unsatisfactory (e.g. misaligned printed ruled lines), perform the maintenance procedure below. Important • Do not rinse or wipe the print head. This can cause cartridge problems. Note •...
Page 46 From the computer Cleaning the Print Heads (Windows) Cleaning the Print Heads (Mac OS) Note • If problem is not resolved after performing print head deep cleaning, perform system cleaning from a computer. Cleaning the Print Heads (Windows) Cleaning the Print Heads (Mac OS) If the problem is still not resolved, the print head may be damaged.
Page 47: Printing The Nozzle Check Pattern
Printing the Nozzle Check Pattern Print the nozzle check pattern to determine whether the ink ejects properly from the print head nozzle. Note • If the remaining ink level is low, the nozzle check pattern will not be printed correctly. Refill any ink tanks that are low.
Page 48: Examining The Nozzle Check Pattern
Examining the Nozzle Check Pattern Examine the nozzle check pattern, and clean the print head if necessary. 1. Check if there are missing lines in pattern A or horizontal white streaks in pattern B. If there are missing lines in pattern A: Cleaning the print head is required.
Page 49: Cleaning The Print Head
Cleaning the Print Head Clean the print head if lines are missing or if horizontal white streaks are present in the printed nozzle check pattern. Cleaning unclogs the nozzles and restores the print head condition. Cleaning the print head consumes ink, so clean the print head only when necessary. 1.
Page 50: Performing Maintenance Functions From Your Computer (Mac Os)
Performing Maintenance Functions from Your Computer (Mac OS) Cleaning the Print Heads Cleaning Inside the Printer Cleaning the Paper Feed Rollers Printing a Nozzle Check Pattern Aligning the Print Head Position...
Page 51: Cleaning The Print Heads
The procedure for cleaning is as follows: Cleaning 1. Select Cleaning from the pop-up menu on the Canon IJ Printer Utility 2. Click the Cleaning icon When the dialog opens, select the ink group for which cleaning is to be performed.
Page 52 Execute System Cleaning if the status does not improve even after Deep Cleaning is performed. 1. Select Cleaning from the pop-up menu on the Canon IJ Printer Utility 2. Click the System Cleaning icon When the dialog opens, select the ink group for which system cleaning is to be performed.
Page 53 If you selected Color, check that the remaining ink levels for all color inks are at least at the single dot position indicated on the ink tanks. ◦ If any remaining ink level is below the single dot position, replenish the ink to at least the single dot position.
Page 54: Cleaning Inside The Printer
The procedure for performing bottom plate cleaning is as follows: Bottom Plate Cleaning 1. Select Cleaning from the pop-up menu on the Canon IJ Printer Utility 2. Click the Bottom Plate Cleaning icon The dialog opens. Load paper...
Page 55: Cleaning The Paper Feed Rollers
1. Prepare the printer Remove all sheets of paper from the rear tray. 2. Select Cleaning from the pop-up menu on the Canon IJ Printer Utility 3. Click the Roller Cleaning icon The confirmation message appears. 4. Execute paper feed roller cleaning Make sure that the printer is on and then click OK.
Page 56: Printing A Nozzle Check Pattern
The procedure for printing a nozzle check pattern is as follows: Nozzle Check 1. Select Test Print from the pop-up menu on the Canon IJ Printer Utility 2. Click the Nozzle Check icon The confirmation message appears. Before running Nozzle Check, check that the printer power is on.
Page 57: Aligning The Print Head Position
• If you are adjusting the head position while the software is being installed from the Setup CD-ROM, start from Step 3. Print Head Alignment 1. Select Test Print from the pop-up menu on the Canon IJ Printer Utility 2. Click the Print Head Alignment icon A message is displayed. 3. Load paper in the printer Load two sheets of A4 size or Letter size plain paper into the rear tray.
Page 58 Note • If it is difficult to pick the best pattern, pick the setting that produces the least noticeable vertical streaks. (A) Least noticeable vertical streaks (B) Most noticeable vertical streaks 6. Confirm the displayed message and click OK The second pattern is printed. Important •...
Page 59 Note • If it is difficult to pick the best pattern, pick the setting that produces the least noticeable horizontal stripes. (A) Least noticeable horizontal stripes (B) Most noticeable horizontal stripes Note • After head alignment is completed, you can print and check the current setting. To do so, click the Print Head Alignment icon and when the message is displayed, click Print Alignment Value.
Page 60: Cleaning
Cleaning Cleaning the Exterior of the Printer Cleaning the Inside of the Printer (Bottom Plate Cleaning) You can clean the paper feed roller from your computer. Cleaning the Paper Feed Rollers (Windows) Cleaning the Paper Feed Rollers (Mac OS)
Page 61: Cleaning The Exterior Of The Printer
Cleaning the Exterior of the Printer Be sure to use a soft and dry cloth such as eyeglasses cleaning cloth and wipe off dirt on the surface gently. Smooth out wrinkles on the cloth if necessary before cleaning. Important • Be sure to turn off the power and unplug the power cord before cleaning the printer. •...
Page 62: Cleaning The Inside Of The Printer (Bottom Plate Cleaning)
Cleaning the Inside of the Printer (Bottom Plate Cleaning) Remove stains from the inside of the printer. If the inside of the printer becomes dirty, printed paper may get dirty, so we recommend performing cleaning regularly. You need to prepare: a single sheet of A4 or Letter-sized plain paper* * Be sure to use a new piece of paper.
Page 64: Overview
Overview Safety Safety Precautions Regulatory Information Main Components and Their Use Main Components Power Supply Changing Settings Changing Printer Settings from Your Computer (Windows) Changing Printer Settings from Your Computer (Mac OS) Initializing the Printer Settings Ensuring Optimal Printing Results Ink Tips Printing Tips Be Sure to Make Paper Settings after Loading Paper...
Page 65: Safety
Safety Safety Precautions Regulatory Information...
Page 66: Safety Precautions
Safety Precautions Choosing a location • Do not install the printer in a location that is unstable or subject to excessive vibration. • Do not install the printer in locations that are very humid or dusty, in direct sunlight, outdoors, or close to a heating source.
Page 67: Regulatory Information
For more information about where you can drop off your waste equipment for recycling, please contact your local city office, waste authority, approved WEEE scheme or your household waste disposal service. For more information regarding return and recycling of WEEE products, please visit www.canon- europe.com/weee.
Page 68 U kunt ook het schema voor de afvoer van afgedankte elektrische en elektronische apparatuur (AEEA) raadplegen. Ga voor meer informatie over het inzamelen en recyclen van afgedankte elektrische en elektronische apparatuur naar www.canon- europe.com/weee.
Page 69 Legislativo n. 152/06. Per ulteriori informazioni sullo smaltimento e il recupero dei Rifiuti di Apparecchiature Elettriche ed Elettroniche, consultare la Direttiva RAEE, rivolgersi alle autorità competenti, oppure visitare il sito www.canon-europe.com/weee. Apenas para a União Europeia e AEE (Noruega, Islândia e Liechtenstein) Este símbolo indica que o produto não deve ser colocado no lixo doméstico, de acordo com a Directiva...
Page 70 Yderligere oplysninger om, hvor du kan bortskaffe dit elektronikaffald med henblik på genanvendelse, får du hos de kommunale renovationsmyndigheder. Yderligere oplysninger om returnering og genanvendelse af affald af elektrisk og elektronisk udstyr får du ved at besøge www.canon- europe.com/weee.
Page 71 Du kan få mer informasjon om hvor du kan avhende utrangert utstyr til resirkulering ved å kontakte lokale myndigheter, et godkjent WEEE-program eller husholdningens renovasjonsselskap. Du finner mer informasjon om retur og resirkulering av WEEE-produkter på www.canon-europe.com/weee. Vain Euroopan unionin sekä ETA:n (Norja, Islanti ja Liechtenstein) alueelle.
Page 72 WEEE lub skontaktować się z przedsiębiorstwem zajmującym się wywozem odpadów domowych. Więcej informacji o zwracaniu i recyklingu zużytego sprzętu elektrycznego i elektronicznego znajduje się w witrynie www.canon-europe.com/weee.
Page 73 Lai saņemtu pilnīgāku informāciju par vietām, kur izlietoto iekārtu var nodot pārstrādei, sazinieties ar vietējo pašvaldību, atkritumu savākšanas atbildīgo dienestu, pilnvarotu EEIA struktūru vai sadzīves atkritumu apsaimniekošanas iestādi. Lai saņemtu plašāku informāciju par elektrisko un elektronisko iekārtu nodošanu pārstrādei, apmeklējiet tīmekļa vietni www.canon-europe.com/weee.
Page 74 į savo miesto valdžios institucijas, atliekų tvarkymo organizacijas, patvirtintų EEĮ atliekų sistemų arba jūsų buitinių atliekų tvarkymo įstaigų atstovus. Išsamesnės informacijos apie EEĮ atliekų grąžinimo ir perdirbimo tvarką galite rasti apsilankę tinklalapyje www.canon- europe.com/weee. Samo za Evropsko unijo in EGP (Norveška, Islandija in Lihtenštajn) Ta simbol pomeni, da tega izdelka v skladu z direktivo OEEO (2012/19/EU) in državno zakonodajo ne...
Page 75 DEEE aprobată sau serviciul de colectare a deşeurilor menajere. Pentru mai multe informaţii privind returnarea şi reciclarea produselor DEEE, vizitaţi www.canon-europe.com/ weee. Samo za Europsku uniju i EEZ (Norveška, Island i Lihtenštajn) Ovaj simbol pokazuje da se ovaj proizvod ne smije odlagati s kućnim otpadom sukladno WEEE Direktivi...
Page 76: Environmental Information
Gradsku čistoću. Za više informacija o vraćanju i recikliranju WEEE proizvoda, posetite stranicu www.canon-europe.com/weee. Environmental Information...
Page 77: Main Components And Their Use
Main Components and Their Use Main Components Power Supply...
Page 78: Main Components
Main Components Front View Rear View Inside View...
Page 79: Front View
Front View (1) top cover Open to refill ink tanks or to remove jammed paper inside the printer. (2) paper support Open to load paper in the rear tray. (3) paper guides Align with both sides of the paper stack. (4) rear tray Load paper here.
Page 80 Note • You can check the status of the printer by the POWER and Alarm lamps. • POWER lamp is off: The power is off. • POWER lamp lights: The printer is ready to print. • POWER lamp flashes: The printer is getting ready to print, or printing is in progress. •...
Page 81: Rear View
Rear View (1) USB port Plug in the USB cable to connect the printer with a computer. Important • Do not touch the metal casing. • Do not plug in or unplug the USB cable while printing. (2) power cord connector Plug in the supplied power cord.
Page 82: Inside View
Inside View (1) ink tank covers Open to refill ink tanks. (2) ink tanks The black ink tank is on the right, and the color ink tanks (cyan, magenta, and yellow) are on the left. If any ink levels are low, refill the low tanks. (3) cartridge holder Install the cartridge here.
Page 83: Power Supply
Power Supply Confirming that the Power Is On Turning the Printer On and Off Notice for the Power Plug/Power Cord Notice for Unplugging the Power Cord...
Page 84: Confirming That The Power Is On
Confirming that the Power Is On The POWER lamp is lit when the printer is turned on. Note • It may take a while for the printer to start printing immediately after you turn on the printer.
Page 85: Turning The Printer On And Off
Turning the Printer On and Off Turning on the printer 1. Press the ON button to turn on the printer. The POWER lamp flashes and then remains lit. Confirming that the Power Is On Note • It may take a while for the printer to start printing immediately after you turn on the printer. •...
Page 86 Managing the Printer Power (Mac OS)
Page 87: Notice For The Power Plug/Power Cord
Notice for the Power Plug/Power Cord Unplug the power cord once a month to confirm that the power plug/power cord does not have anything unusual described below. • The power plug/power cord is hot. • The power plug/power cord is rusty. •...
Page 88: Notice For Unplugging The Power Cord
Notice for Unplugging the Power Cord To unplug the power cord, follow the procedure below. Important • When you unplug the power cord, press the ON button, then confirm that the POWER lamp is off. Unplugging the power cord while the POWER lamp is lit or flashing may cause drying or clogging of the print head and print quality may be reduced.
Page 89: Changing Settings
Changing Settings Changing Printer Settings from Your Computer (Windows) Changing Printer Settings from Your Computer (Mac OS) Initializing the Printer Settings...
Page 90: Changing Printer Settings From Your Computer (Mac Os)
Changing Printer Settings from Your Computer (Mac OS) Registering a Changed Printing Profile Changing the remaining ink level notification setting Managing the Printer Power Reducing the Printer Noise Changing the Printer Operation Mode...
Page 91: Registering A Changed Printing Profile
Registering a Changed Printing Profile You can name and register the printing profile you made in the Print Dialog. The registered printing profile can be called up from Presets to be used. You can also delete the unnecessary printing profile. The procedure for registering a printing profile is as follows: Registering a Printing Profile 1.
Page 92 In the print dialog, select Show Presets... in the Presets section. Then in the dialog that appears, select the name of the printing profile to be deleted. 2. Delete the printing profile Click Delete, and click OK. The selected printing profiles will be deleted from Presets.
Page 93: Changing The Remaining Ink Level Notification Setting
Remaining Ink Notification Settings You can switch the remaining ink level notification setting. 1. From the Canon IJ Printer Utility pop-up menu, select Remaining ink level setting. 2. Check that the printer is on, and click Remaining Ink Notification Settings.
Page 94 Click OK. When the confirmation message appears, click OK. The remaining ink level notification counter is reset. Important • When you reset the remaining ink level counter, you must replenish all inks to the upper limit line.
Page 95: Managing The Printer Power
The Power Off function turns off the printer. When you use this function, you will not be able to turn the printer on from the printer driver. 1. Select Power Settings from the pop-up menu on the Canon IJ Printer Utility 2. Execute power off Click Power Off, and when the confirmation message appears, click OK.
Page 96: Reducing The Printer Noise
The procedure for using the quiet mode is as follows: 1. Select Quiet Settings from the pop-up menu on the Canon IJ Printer Utility Note • If the computer is unable to communicate with the printer, a message may be displayed because the computer cannot access the function information that was set on the printer.
Page 97 • If you specify a time for Use quiet mode during specified hours, quiet mode is not applied to operations (direct print, etc.) performed directly from the printer. 3. Apply the settings Make sure that the printer is on and click Apply. Click OK when the confirmation message appears.
Page 98: Changing The Printer Operation Mode
1. Make sure that the printer is on, and then select Custom Settings from the pop-up menu on the Canon IJ Printer Utility Note • If the computer is unable to communicate with the printer, a message may be displayed because the computer cannot access the function information that was set on the printer.
Page 99: Initializing Printer Settings
Initializing Printer Settings You can initialize the printer settings. To initialize the printer settings, press and hold the RESUME/CANCEL button and release it when the POWER lamp flashes 15 times. All the printer settings are initialized. After initializing the printer, perform setup again as necessary. Note •...
Page 100: Ensuring Optimal Printing Results
Ensuring Optimal Printing Results Ink Tips Printing Tips Be Sure to Make Paper Settings after Loading Paper Canceling a Print Job Printer Handling Precautions Keeping Print Quality High Transporting Your Printer...
Page 101: Ink Tips
Therefore, the page yield of the initial bundled set of ink bottles is lower than that of the subsequent sets of bottles. To keep printer's performance, Canon printer performs cleaning automatically according to its condition. When the printer performs cleaning, a small amount of ink is consumed. In this case, all colors of ink may be consumed.
Page 102: Printing Tips
Printing Tips Check the printer status before printing! • Is the print head OK? If a print head nozzle is clogged, print will be faint and papers will be wasted. Print the nozzle check pattern to check the print head. Maintenance Procedure •...
Page 103: Be Sure To Make Paper Settings After Loading Paper
Be Sure to Make Paper Settings after Loading Paper If the media type setting is not the one for the loaded paper, printing results may not be satisfactory. After loading paper, be sure to select the appropriate media type setting for the loaded paper. Print Results Are Unsatisfactory There are various types of paper: paper with special coating on the surface for printing photos with optimal quality and paper suitable for documents.
Page 104: Canceling A Print Job
Canceling a Print Job Never press the ON button! If you press the ON button while printing is in progress, the print data sent from the computer queues in the printer and you may not be able to continue to print. Press the RESUME/CANCEL button to cancel printing.
Page 105: Printer Handling Precautions
Printer Handling Precautions Do not place any object on the top cover! Do not place any object on the top cover. It will fall into the rear tray when the top cover is opened and cause the printer to malfunction. Also, place the printer where objects will not fall on it.
Page 106: Keeping Print Quality High
Keeping Print Quality High The key to printing with the optimal printing quality is to prevent the print head from drying or clogging. Always observe the following rules for optimal printing quality. Note • Depending on the type of paper, ink may blur if you trace the printed area with a highlight pen or paint- stick, or bleed if water or sweat comes in contact with the printed area.
Page 107: Transporting Your Printer
Transporting Your Printer When relocating the printer for changing your living place or repairing it, make sure of the following. Important • You cannot take ink out of ink tanks. • Check if the tank cap is completely inserted. If the ink tank cover is not completely closed, insert the tank cap properly.
Page 108 6. Use adhesive tape to secure all the covers on the printer to keep them from opening during transportation. Then pack the printer in the plastic bag. 7. Attach the protective material to the printer when packing the printer in the box.
Page 109: Legal Restrictions On Printing
Legal Restrictions on Printing It may be unlawful to print the following documents. The list provided is non-exhaustive. When in doubt, check with a legal representative in your jurisdiction. • Paper money • Money orders • Certificates of deposit • Postage stamps (canceled or uncanceled) •...
Page 110: Specifications
Specifications General Specifications Printing resolution (dpi) 4800* (horizontal) x 1200 (vertical) * Ink droplets can be placed with a pitch of 1/4800 inch at minimum. Interface USB Port: Hi-Speed USB * * A computer that complies with Hi-Speed USB standard is required. Since the Hi-Speed USB interface is fully upwardly compatible with USB 1.1, it can be used at USB 1.1.
Page 111 Windows Operating System Windows 10, Windows 8.1*, Windows 8 Windows 7, Windows 7 SP1 Windows Vista SP2 Windows XP SP3 32-bit only * Windows 8.1 includes Windows 8.1 Update. Hard Disk Space 3.1 GB Note: For bundled software installation. The necessary amount of hard disk space may be changed without notice. Display XGA 1024 x 768 Mac OS...
Page 112: Information About Paper
Information about Paper Media Types You Can Use Paper Load Limit Media Types You Cannot Use Printing Area Printing Area Other Sizes than Letter, Legal, Envelopes Letter, Legal Envelopes...
Page 113: Media Types You Can Use
To get the best printing result, choose paper suitable for printing. Canon provides various types of paper suitable for documents as well as paper suitable for photos or illustrations. We recommend the use of Canon genuine paper for printing your important photos.
Page 114: Paper Weight
• 17 to 28 lb (64 to 105 g /m ) (plain paper except for Canon genuine paper) Do not use heavier or lighter paper (except for Canon genuine paper), as it could jam in the printer. Notes on Storing Paper •...
Page 115: Paper Load Limit
• We recommend that you remove the previously printed sheet from the paper output tray before continuously printing to avoid blurs and discoloration (except for Canon Red Label Superior <WOP111>, Canon Océ Office Colour Paper <SAT213>, and High Resolution Paper <HR-101N>).
Page 116 *1 Proper feeding of paper may not be possible at the maximum capacity depending on the type of paper or environmental conditions (either very high or low temperature or humidity). In such cases, reduce the number of paper you load at a time to less than half. *2 We recommend that you remove the previously printed paper or envelope from the paper output tray before continuously printing to avoid blurs and discoloration.
Page 117: Media Types You Cannot Use
• Paper that is too thin (weighing less than 17 lb (64 g /m • Paper that is too thick (plain paper weighing more than 28 lb (105 g /m ), except for Canon genuine paper) • Plain paper or notepad paper cut to a small size (when printing on paper smaller than A5) •...
Page 118: Printing Area
Printing Area Printing Area Other Sizes than Letter, Legal, Envelopes Letter, Legal Envelopes...
Page 119: Printing Area
Recommended printing area : Canon recommends that you print within this area. Printable area : The area where it is possible to print. However, printing in this area can affect the print quality or the paper feed precision.
Page 120: Other Sizes Than Letter, Legal, Envelopes
Other Sizes than Letter, Legal, Envelopes Size Printable Area (width x height) 5.56 x 7.95 inches (141.2 x 202.0 mm) 8.00 x 11.38 inches (203.2 x 289.0 mm) 6.90 x 9.80 inches (175.2 x 249.0 mm) 4" x 6" (10 x 15 cm) 3.73 x 5.69 inches (94.8 x 144.4 mm) 5"...
Page 121: Letter, Legal
Letter, Legal Size Printable Area (width x height) Letter 8.00 x 10.69 inches (203.2 x 271.4 mm) Legal 8.00 x 13.69 inches (203.2 x 347.6 mm) Recommended printing area A: 1.23 inches (31.2 mm) B: 1.28 inches (32.5 mm) Printable area C: 0.12 inch (3.0 mm) D: 0.20 inch (5.0 mm) E: 0.25 inch (6.4 mm)
Page 122: Envelopes
Envelopes Size Recommended Printing Area (width x height) Envelope DL 4.06 x 7.20 inches (103.2 x 183.0 mm) Envelope Com 10 3.85 x 8.04 inches (97.9 x 204.3 mm) Recommended printing area C: 0.31 inch (8.0 mm) D: 1.14 inches (29.0 mm) E: 0.13 inch (3.4 mm) F: 0.13 inch (3.4 mm)
Page 123: Administrator Password
Administrator Password Depending on the printer you are using, an administrator password is specified at the time of purchase. The password is either "canon" or the printer serial number if it is specified. Model whose administrator password is specified as "canon": •...
Page 124: Authentication
Authentication Enter the password when the authentication screen is displayed. Administrator Password You need to enter the user name as well as the password depending on the printer you are using. For more on the user name, see the link above. Important •...
Page 125: Where Serial Number Is Located
Where Serial Number Is Located The printer serial number is printed on the sticker attached on the printer. It consists of 9 alphanumeric characters (four alphabets followed by five numbers). Example: Note • The printer serial number is written on the warranty. •...
Page 126: List Of Function For Each Model
List of Function for Each Model See below to check the models you can/cannot use the card slot via a network. MG series MX series / MB series / E series / P series / iP series / iX series / iB series / PRO series / G series MG series Model name Using the card slot via a network MG7700...
Page 127 MX series / MB series / E series / P series / iP series / iX series / iB series / PRO series / G series Model name Using the card slot via a network MX series No card slot MB series No card slot E series...
Page 128: Printing
Printing Printing from Computer...
Page 129: Printing From Computer
Printing from Computer Printing from Application Software (Windows Printer Driver) Printing from Application Software (Mac OS Printer Driver) Printing Using Canon Application Software...
Page 130: Printing From Application Software (Mac Os Printer Driver)
Printing from Application Software (Mac OS Printer Driver) Printing with Easy Setup Basic Various Printing Methods Changing the Print Quality and Correcting Image Data Overview of the Printer Driver Updating the Printer Driver Sharing the Printer on a Network...
Page 131: Printing With Easy Setup
Printing with Easy Setup The simple setup procedure for carrying out appropriate printing on this printer is as follows: Check that the printer is turned on Load paper on the printer 3. Select the printer Select your model from the Printer list in the Print Dialog.
Page 132 5. Select Quality & Media from the pop-up menu 6. Select the media type For Media Type, select the same paper type loaded in the printer. 7. Select the print quality For Print Quality, select High, Standard, or Draft according to your purpose.
Page 133 Important • The print quality settings that can be selected may differ depending on a printing profile. 8. Complete the setup Click Print. When you execute print, the document will be printed in accordance with the type and size of the media. Important •...
Page 134: Paper Settings On The Printer Driver
Media name <Model No.> Media Type in the printer driver Canon Red Label Superior <WOP111> Plain Paper Canon Océ Office Colour Paper <SAT213> Plain Paper Canon genuine papers (Photo Printing) Media name <Model No.> Media Type in the printer driver Photo Paper Plus Glossy II <PP-201>...
Page 135: Various Printing Methods
Various Printing Methods Setting the Number of Copies and Printing Order Setting the Stapling Margin Execute Borderless Printing Scaling the Printing to Fit the Paper Size Scaled Printing Page Layout Printing Setting Paper Dimensions (Custom Size)
Page 136: Setting The Number Of Copies And Printing Order
Setting the Number of Copies and Printing Order Collate pages + Reverse Collate pages + Normal Reverse The procedure for specifying the number of copies and printing order is as follows: 1. Specify the number of copies to be printed Specify the number of copies to print from the Copies in the Print Dialog.
Page 137 5. Complete the setup Click Print. When you execute print, the specified number of copies will be printed with the specified printing order. Important • When the application software that you used to create the document has the same function, specify the settings on the printer driver.
Page 138: Setting The Stapling Margin
Setting the Stapling Margin The procedure for setting the margin width and the staple side is as follows: 1. Select Margin from the pop-up menu on the Print Dialog 2. Set the margin width and the staple side If necessary, set the Margin width, and select a stapling position from the Stapling Side list. Note •...
Page 139: Execute Borderless Printing
Execute Borderless Printing The borderless printing function allows you to print data without any margin by enlarging the data so that it extends slightly off the paper. In standard printing, margins are created around the document area. However, in borderless printing function, these margins are not created. When you want to print data such as a photo without providing any margin around it, set borderless printing.
Page 140 Important • When the Amount of Extension slider is set to the rightmost position, the back side of the paper may become smudged. 4. Complete the setup Click Print. When you execute print, the data is printed without any margins on the paper. Important •...
Page 141 Note • When the Amount of Extension slider is set to the leftmost position, image data will be printed in the full size.
Page 142: Scaling The Printing To Fit The Paper Size
Scaling the Printing to Fit the Paper Size The procedure for printing a document that is automatically enlarged or reduced to fit the page size to be used is as follows: 1. Check the paper size Check that the Paper Size in the Print Dialog is the same as the paper size that you set in the application software.
Page 143 Click Print. When you execute print, the document will be enlarged or reduced to fit to the page size.
Page 144: Scaled Printing
Scaled Printing The procedure for printing a document with pages enlarged or reduced is as follows: 1. Select the printer In the Page Setup Dialog, select your model name from the Format For list. 2. Set scaled printing Specify the scaling factor in the Scale box, and click OK. Note •...
Page 145: Page Layout Printing
Page Layout Printing The page layout printing function allows you to print more than one page image on a single sheet of paper. The procedure for performing page layout printing is as follows: 1. Select Layout from the pop-up menu in the Print Dialog 2.
Page 146 4. Complete the setup Click Print. When you execute print, the specified number of pages will be arranged on each sheet of paper in the specified order.
Page 147: Setting Paper Dimensions (Custom Size)
Setting Paper Dimensions (Custom Size) You can specify the height and width of paper when its size cannot be selected from the Paper Size menu. Such a paper size is called "custom size." The procedure for specifying a custom size is as follows: 1.
Page 148: Changing The Print Quality And Correcting Image Data
Changing the Print Quality and Correcting Image Data Setting the Print Quality Level (Custom) Printing a Color Document in Monochrome Specifying Color Correction Optimal Photo Printing of Image Data Adjusting Colors with the Printer Driver Printing with ICC Profiles (Specifying an ICC Profile from the Application Software) Printing with ICC Profiles (Specifying an ICC Profile from the Printer Driver) Adjusting Color Balance...
Page 149: Setting The Print Quality Level (Custom)
Setting the Print Quality Level (Custom) The print quality level can be set in the Custom. The procedure for setting the print quality level is as follows: 1. Select Quality & Media from the pop-up menu on the Print Dialog 2.
Page 150: Printing A Color Document In Monochrome
Printing a Color Document in Monochrome The procedure for printing a color document in monochrome is as follows: 1. Select Quality & Media from the pop-up menu on the Print Dialog 2. Set grayscale printing Check the Grayscale Printing check box. 3.
Page 151: Specifying Color Correction
You can specify the color correction method suited to the type of document to be printed. Normally, the printer driver adjusts the colors by using Canon Digital Photo Color so that data is printed with color tints that most people prefer.
Page 152 Printing with ICC Profiles (Specifying an ICC Profile from the Printer Driver)
Page 153: Optimal Photo Printing Of Image Data
Adjusting Colors with the Printer Driver Describes the procedure for printing by using the color correction function of the printer driver. • To print using Canon Digital Photo Color The printer prints data with color tints that most people prefer, reproducing colors of the original image data and producing three-dimensional effects and high, sharp contrasts.
Page 154: Adjusting Colors With The Printer Driver
You can specify the color correction function of the printer driver to print with color tints that most people prefer through the use of Canon Digital Photo Color. When printing from an application software that can identify ICC profiles and allows you to specify them, use a printing ICC profile in the application software, and select settings for color management.
Page 155: Printing With Icc Profiles (Specifying An Icc Profile From The Application Software)
Printing with ICC Profiles (Specifying an ICC Profile from the Application Software) When you print from Adobe Photoshop, Canon Digital Photo Professional, or any application software that can identify input ICC profiles and allows you to specify such profiles, printer uses the color management system (ColorSync) built-into Mac OS when printing.
Page 156 Adjusting Brightness Adjusting Intensity Adjusting Contrast...
Page 157: Printing With Icc Profiles (Specifying An Icc Profile From The Printer Driver)
Printing with ICC Profiles (Specifying an ICC Profile from the Printer Driver) Print from an application software that cannot identify or specify input ICC profiles by using the color space of the input ICC profile (sRGB) found in the data. 1.
Page 158: Adjusting Color Balance
Adjusting Color Balance You can adjust the color tints when printing. Since this function adjusts color balance of the output by changing the ink ratios of each color, it changes the total color balance of the document. Use the application software when you want to change the color balance significantly.
Page 159 Click Print. When you execute print, the document is printed with the adjusted color balance. Important • When the Grayscale Printing check box is checked for Quality & Media, the color balance (Cyan, Magenta, Yellow) appear grayed out and are unavailable. •...
Page 160: Adjusting Brightness
Adjusting Brightness You can change the brightness of the overall image data during printing. This function does not change pure white or pure black but it changes the brightness of the intermediate colors. The following sample shows the print result when the brightness setting is changed. Light is selected Normal is selected Dark is selected...
Page 161 Related Topics Setting the Print Quality Level (Custom) Specifying Color Correction Adjusting Color Balance Adjusting Intensity Adjusting Contrast...
Page 162: Adjusting Intensity
Adjusting Intensity You can dilute (brighten) or intensify (darken) the colors of the overall image data during printing. The following sample shows the case when the intensity is increased so that all colors become more intense when the image data is printed. No adjustment Higher intensity The procedure for adjusting intensity is as follows:...
Page 163 Related Topics Setting the Print Quality Level (Custom) Specifying Color Correction Adjusting Color Balance Adjusting Brightness Adjusting Contrast...
Page 164: Adjusting Contrast
Adjusting Contrast You can adjust the image contrast during printing. To make the differences between the light and dark portions of images greater and more distinct, increase the contrast. On the other hand, to make the differences between the light and dark portions of images smaller and less distinct, reduce the contrast.
Page 165 Related Topics Setting the Print Quality Level (Custom) Specifying Color Correction Adjusting Color Balance Adjusting Brightness Adjusting Intensity...
Page 166: Overview Of The Printer Driver
Page Setup Dialog Print Dialog Quality & Media Color Options Borderless Printing Margin Canon IJ Printer Utility Opening the Canon IJ Printer Utility Maintenance of this Printer Display the Printing Status Screen Deleting the Undesired Print Job Instructions for Use (Printer Driver)
Page 167: Canon Ij Printer Driver
Canon IJ Printer Driver The Canon IJ printer driver (called printer driver below) is a software that is installed on your computer for printing data with this printer. The printer driver converts the print data created by your application software into data that your printer can understand, and sends the converted data to the printer.
Page 168: How To Open The Printer Driver Setup Window
How to Open the Printer Driver Setup Window You can display the printer driver setup window from the application software you are using. Opening the Page Setup Dialog Use this procedure to set the page (paper) settings before printing. 1. Select Page Setup... from the File menu of the application software Page Setup Dialog opens.
Page 169: Page Setup Dialog
Page Setup Dialog In the Page Setup dialog, you configure the basic print settings such as the size of paper loaded in the printer or the scaling ratio. To open the Page Setup dialog, you typically select Page Setup... from the File menu of your application software.
Page 170: Print Dialog
Print Dialog In the Print dialog, you can set paper type and print quality to start printing. To open the Print dialog, you typically select Print... from the File menu of your application software. Printer Select the model to be used for printing. When you click Add Printer..., a dialog for specifying the printer opens.
Page 171 Color Matching You can select the color correction method. Paper Handling You can set the pages to be printed on paper and the print order. Cover Page You can output cover pages both before and after a document. Quality & Media You can set basic print settings that match the printer.
Page 172: Quality & Media
Quality & Media This dialog allows you to create a basic print setup in accordance with the paper type. Unless special printing is required, normal printing can be performed just by setting the items in this dialog. Media Type Select the type of media to be used. You must select the type of media actually loaded in the printer.
Page 173 Related Topics Setting the Print Quality Level (Custom) Printing a Color Document in Monochrome...
Page 174: Color Options
Color Options This dialog allows you to adjust the print color as you like. If the color of the printed image is not as expected, adjust the properties in the dialog and retry printing. The adjustments made here do not affect the colors of the original print data unlike application software dedicated to image processing.
Page 175 Brightness Select the brightness of printed images. You cannot change the levels of pure white and black. You can change the contrast of the colors between white and black. Select from Light, Normal, or Dark, if necessary. Intensity Select this method to adjust the overall density of your print. To increase the overall intensity, drag the slider to the right.
Page 176: Borderless Printing
Borderless Printing This dialog allows you to adjust the amount of the document that extends off the paper when borderless printing is performed. Amount of Extension Use the Amount of Extension slider to adjust the amount of the document that extends off the paper. Moving the slider to the right makes the amount larger and moving the slider to the left makes the amount smaller.
Page 177: Margin
Margin This dialog allows you to set the stapling side and amount of margin for stapling multiple sheets of paper. Margin Specify the amount of margin space for stapling the paper. Enter a value between 0 inch (0 mm) to 1.2 inches (30 mm).
Page 178: Canon Ij Printer Utility
The Canon IJ Printer Utility allows you to perform printer maintenance or change the settings of the printer. What You Can Do with the Canon IJ Printer Utility You can switch between pages in Canon IJ Printer Utility by the pop-up menu. You can choose one of the following items from the pop-up menu.
Page 179 • Depending on the items selected, the computer communicates with the printer to obtain information. If the computer is unable to communicate with the printer, an error message may be displayed. If this happens, click Cancel to display the most recent settings specified on your computer.
Page 180: Opening The Canon Ij Printer Utility
Opening the Canon IJ Printer Utility To open the Canon IJ Printer Utility, follow the steps below. 1. Open System Preferences, and select Printers & Scanners (Print & Scan) 2. Start the Canon IJ Printer Utility Select your model from the printer list, and click Options & Supplies..
Page 181: Maintenance Of This Printer
Maintenance of this Printer Cleaning the Print Heads Cleaning Inside the Printer Cleaning the Paper Feed Rollers Printing a Nozzle Check Pattern Aligning the Print Head Position Managing the Printer Power Reducing the Printer Noise Changing the Printer Operation Mode...
Page 182: Display The Printing Status Screen
Display the Printing Status Screen Check the print progress according to the following procedure: 1. Launch the printing status screen • If the print data has been sent to the printer The printing status screen opens automatically. To display the printing status screen, click the (the printer icon) displayed on the Dock.
Page 183 Deletes the specified print job. Stops printing the specified document. Resumes printing the specified document. Displays the print job information. Stops printing all documents. Displayed only when printing of all documents is being stopped, and resumes printing all documents. Note •...
Page 184: Deleting The Undesired Print Job
Deleting the Undesired Print Job If the printer does not start printing, canceled or failed print job data may be remaining. Delete unnecessary print jobs from the print status check screen. 1. Open System Preferences, and select Printers & Scanners (Print & Scan) 2.
Page 185: Instructions For Use (Printer Driver)
• If you connect this printer and AirPort with a USB cable and print, you must install the latest AirPort firmware. • If you are using OS X Mavericks v10.9, close the print status check window when you perform printer maintenance from the Canon IJ Printer Utility.
Page 186: Updating The Printer Driver
Updating the Printer Driver Obtaining the Latest Printer Driver Delete the Unnecessary Canon IJ Printer from the Printer List Before Installing the Printer Driver Installing the Printer Driver...
Page 187: Obtaining The Latest Printer Driver
Obtaining the Latest Printer Driver By updating the printer driver to the latest version of the printer driver, unresolved problems may be solved. You can access our website and download the latest printer driver for your model. Important • You can download the printer driver for free, but any Internet access charges incurred are your responsibility.
Page 188: Delete The Unnecessary Canon Ij Printer From The Printer List
The procedure to delete the unnecessary Canon IJ Printer from the printer list is as follows: You cannot delete the Canon IJ Printer unless you are logged in as a user with the administrative right. For information about an administrative user, refer to the user's manual for the Mac OS.
Page 189: Before Installing The Printer Driver
Before Installing the Printer Driver This section describes the items that you should check before installing the printer driver. You should also refer to this section if the printer driver cannot be installed. Checking the Printer Status • Confirm that the USB port of this printer and the computer are firmly connected with the USB cable. Checking the Personal Computer Settings •...
Page 190: Installing The Printer Driver
• You can download the printer driver for free, but you are responsible for paying any connection fees to the Internet. Related Topics Obtaining the Latest Printer Driver Delete the Unnecessary Canon IJ Printer from the Printer List Before Installing the Printer Driver...
Page 191: Sharing The Printer On A Network
Sharing the Printer on a Network When multiple computers are being used in the network environment, you can share the printer connected to one computer with the other computers. Before carrying out the setup for printer sharing, select Network from System Preferences, and check whether the network settings have been set.
Page 192: Settings On Print Server
Settings on Print Server When you use the printer on a network, set up the printer driver for sharing on the print server system. The procedure for setting up the print server systems is as follows: Install the printer driver on the print server system 2.
Page 193: Settings On Client Pc
Settings on Client PC After setting up the print server system, set up the client system. The procedure for setting up the client systems is as follows: Install the printer driver on the client systems 2. Display the printer list Open System Preferences, and select Printers &...
Page 194: Restrictions On Printer Sharing
Restrictions on Printer Sharing These are restrictions that apply when you are using a printer in a network environment. • Install the same version of the printer driver in the print server system and the client systems. You can download the latest printer driver from our web site. •...
Page 195: Printing Using Canon Application Software
Printing Using Canon Application Software My Image Garden Guide...
Page 196: Troubleshooting
Troubleshooting Frequently Asked Questions • Printing Does Not Start • Paper Is Blank/Printing Is Blurry/Colors Are Wrong/White Streaks Appear • An Error Occurs • Print Results Are Unsatisfactory • Message Appears • Cannot Install Printer Driver • Paper Jams Examples of Problems Printer Does Not Move •...
Page 197: Printing Problems
Printing Problems Printing Does Not Start Paper Jams Print Results Are Unsatisfactory No Ink Comes Out Paper Does Not Feed Properly/"No Paper" Error Printing Stops...
Page 198: Printing Does Not Start
The printer will not print properly if you are using a printer driver for a different printer. • For Windows: Make sure "Canon XXX series" (where "XXX" is your printer's name) is selected in the Print dialog box. Note • To make the printer the one selected by default, select Set as Default Printer.
Page 199 Faxes. 3. Open printer driver properties. • In Windows 8.1, Windows 8, or Windows 7, right-click "Canon XXX series" icon (where "XXX" is your printer's name), and then select Printer properties. • In Windows Vista or Windows XP, right-click "Canon XXX series" icon (where "XXX" is your printer's name), and then select Properties.
Page 200: Paper Jams
Paper Jams When paper is jammed, the Alarm lamp flashes and a troubleshooting message is displayed on the computer screen automatically. Take the appropriate action described in the message. • For Windows: • For Mac OS: * The screen differs depending on the OS you are using. To remove the jammed paper, see List of Support Code for Error (Paper Jams).
Page 201: Print Results Are Unsatisfactory
Print Results Are Unsatisfactory If the print results are unsatisfactory due to white streaks, misaligned lines, or uneven colors, check the paper and print quality settings first. Do page size and media type settings match size and type of loaded paper? Check1 If these settings do not match, it is not possible to obtain the proper result.
Page 202 Ink Blots / Paper Curl Paper Is Smudged / Printed Surface Is Scratched Back of Paper Is Smudged Vertical Line Next to Image Uneven or Streaked Colors...
Page 203: Cannot Complete Printing
Cannot Complete Printing Select setting not to compress printing data. (Windows) Check1 If you select the setting not to compress the printing data with an application software you are using, the printing result may be improved. Click Print Options on Page Setup sheet of the printer driver. Select Do not allow application software to compress print data check box and click OK.
Page 204: Paper Is Blank/Printing Is Blurry/Colors Are Wrong/White Streaks Appear
Paper Is Blank/Printing Is Blurry/Colors Are Wrong/White Streaks Appear Paper Is Blank Printing Is Blurry Colors Are Wrong...
Page 205 Cleaning the Print Heads ◦ For Mac OS: Cleaning the Print Heads If the problem is not resolved yet, the print head may be damaged. Contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.
Page 206 After refilling the ink tank, perform system cleaning. • For Windows: Cleaning the Print Heads • For Mac OS: Cleaning the Print Heads When using paper with one printable surface, make sure paper is loaded with Check4 printable side facing up. Printing on the wrong side of such paper may cause unclear prints or prints with reduced quality.
Page 207: Colors Are Unclear
Cleaning the Print Heads ◦ For Mac OS: Cleaning the Print Heads If the problem is not resolved yet, the print head may be damaged. Contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.
Page 208 Note • Printed colors may not match screen colors due to basic differences in the methods used to produce colors. Color control settings and environmental differences can also affect how colors appear on the screen. Therefore, colors of printing results may be different from those on the screen.
Page 209: Lines Are Misaligned
Lines Are Misaligned Check paper and print quality settings. Check1 Print Results Are Unsatisfactory Perform print head alignment. Check2 If printed lines are misaligned or print results are otherwise unsatisfactory, adjust the print head position. • For Windows: Aligning the Print Head Position •...
Page 210: Lines Incomplete Or Missing (Windows)
Lines Incomplete or Missing (Windows) Are you using Page Layout Printing or Binding Margin function? Check1 When the Page Layout Printing or Binding margin function is in use, thin lines may not be printed. Try thickening the lines in the document. Is print data extremely large? Check2 Click Print Options on Page Setup sheet of the printer driver.
Page 211: Images Incomplete Or Missing (Windows)
Images Incomplete or Missing (Windows) Select setting not to compress printing data. Check1 If you select the setting not to compress the printing data with an application software you are using, the printing result may be improved. Click Print Options on Page Setup sheet of the printer driver. Select Do not allow application software to compress print data check box and click OK.
Page 212: Ink Blots / Paper Curl
Use Photo Paper to print photos. Check3 To print data with high color saturation such as photographs or images with dark colors, we recommend that you use Photo Paper Plus Glossy II or other Canon specialty paper. Media Types You Can Use...
Page 213: Paper Is Smudged / Printed Surface Is Scratched
Paper Is Smudged / Printed Surface Is Scratched Paper Is Smudged Smudged Edges Smudged Surface Printed Surface Is Scratched Check paper and print quality settings. Check1 Print Results Are Unsatisfactory Check paper type. Check2 • Make sure you are using the right paper for what you are printing. Media Types You Can Use •...
Page 214 To open the printer driver setup window, see How to Open the Printer Driver Setup Window. • For Mac OS: In the Canon IJ Printer Utility, select Custom Settings in the pop-up menu, select Prevent paper abrasion check box, and then click Apply.
Page 215 If intensity is set high, reduce intensity setting and try printing again. Check5 If you are printing with a high intensity setting on plain paper, the paper may absorb too much ink and become wavy, causing paper abrasion. Check the intensity setting in the printer driver. •...
Page 216 1. Make sure printer is turned on. 2. Open Canon IJ Printer Utility. Opening the Canon IJ Printer Utility 3. Select Custom Settings in pop-up menu. 4. Drag Ink Drying Wait Time: slide bar to set wait time and click Apply.
Page 217: Back Of Paper Is Smudged
Back of Paper Is Smudged Check paper and print quality settings. Check1 Print Results Are Unsatisfactory Perform bottom plate cleaning to clean inside of printer. Check2 Cleaning the Inside of the Printer (Bottom Plate Cleaning) Note • During duplex printing or too much printing, ink may stain the inside of the printer.
Page 218: Vertical Line Next To Image
Vertical Line Next to Image Is loaded paper size correct? Check If the loaded paper is larger than the size you specified, a vertical line may appear in the margin. A small amount of ink is ejected for cleaning. Set the paper size to match the loaded paper. Print Results Are Unsatisfactory Note •...
Page 219: Uneven Or Streaked Colors
Uneven or Streaked Colors Uneven Colors Streaked Colors Check paper and print quality settings. Check1 Print Results Are Unsatisfactory Print nozzle check pattern and perform any necessary maintenance operations Check2 such as print head cleaning. Print the nozzle check pattern to determine whether the ink ejects properly from the print head nozzles. For details on printing the nozzle check pattern, print head cleaning, and print head deep cleaning, see If Printing Is Faint or...
Page 220 Cleaning the Print Heads ◦ For Mac OS: Cleaning the Print Heads If the problem is not resolved yet, the print head may be damaged. Contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.
Page 221: No Ink Comes Out
Cleaning the Print Heads ◦ For Mac OS: Cleaning the Print Heads If the problem is not resolved yet, the print head may be damaged. Contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.
Page 222: Paper Does Not Feed Properly/"No Paper" Error
Paper Does Not Feed Properly/"No Paper" Error Make sure paper is loaded. Check1 Loading Paper When loading paper, consider the following. Check2 • When loading two or more sheets of paper, align the edges of the sheets before loading the paper. •...
Page 223 Cleaning the Paper Feed Rollers Note • Cleaning the paper feed roller abrades it, so do this only when necessary. If the measures above do not solve the problem, contact your nearest Canon service center to request a repair. Important •...
Page 224: Printing Stops
Printing Stops Is paper loaded? Check1 Make sure paper is loaded. If necessary, load paper. Do documents to be printed have many photographs or illustrations? Check2 It takes time for the printer and the computer to process large data such as photos or other graphics, so it may seem that the printer is not working.
Page 225: Mechanical Problems
Mechanical Problems Power Does Not Come On Power Shuts Off By Itself Cannot Connect to Computer Properly Printer Status Monitor Not Displayed (Windows)
Page 226: Power Does Not Come On
Unplug printer, leave it for at least 2 minutes, and then plug it back in and turn it Check3 on again. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.
Page 227: Power Shuts Off By Itself
• If you are using a Mac OS and if you do not want the printer to turn off automatically: Open Canon IJ Printer Utility, select Power Settings in the pop-up menu, and then select Disable for Auto Power Off on Auto Power.
Page 228: Cannot Connect To Computer Properly
Cannot Connect to Computer Properly Printing Is Slow/Hi-Speed USB Connection Does Not Work/"This device can perform faster" Message Appears (Windows) If your system environment does not support Hi-Speed USB, the printer operates at the slower speed of USB 1.1. In this case, the printer works properly but printing speed may slow down due to the communication speed.
Page 229: Printer Status Monitor Not Displayed (Windows)
Printer Status Monitor Not Displayed (Windows) Is printer status monitor enabled? Check Make sure Enable Status Monitor is selected on the Option menu of the printer status monitor. 1. Open printer driver setup window. How to Open the Printer Driver Setup Window 2.
Page 230: Installation And Download Problems
Installation and Download Problems Cannot Install Printer Driver Easy-WebPrint EX Does Not Start or Easy-WebPrint EX Menu Does Not Appear (Windows)
Page 231: Cannot Install Printer Driver
2. Double-click CD-ROM icon in the window that appears. If the contents of the CD-ROM appear, double-click MSETUP4.EXE. If you cannot install the printer driver with the Setup CD-ROM, install them from the Canon website. Note • If the CD-ROM icon does not appear, try the following: •...
Page 232 Deleting the Unnecessary Printer Driver Reinstall the printer driver with the Setup CD-ROM or install them from the Canon website. Note • If the installer was stopped due to a Windows error, Windows operation may be unstable, and you may not be able to install the drivers.
Page 233: Easy-Webprint Ex Does Not Start Or Easy-Webprint Ex Menu Does Not Appear (Windows)
Is Canon Easy-WebPrint EX displayed on Toolbars menu in Internet Check1 Explorer's View menu? If Canon Easy-WebPrint EX is not displayed, Easy-WebPrint EX is not installed on your computer. Install the latest version of Easy-WebPrint EX from the Canon website. Note •...
Page 234: Errors And Messages
Errors and Messages An Error Occurs Message Appears...
Page 235: An Error Occurs
An Error Occurs If an error occurs in printing, for example if the paper runs out or jams, a troubleshooting message appears automatically. Take the appropriate action described in the message. When an error occurs, the Alarm lamp flashes and a support code (error number) appears on the computer screen.
Page 236 (A) Alternately flashes (B) Goes off Number of flashes Cause Support Code 2 flashes Printer error has occurred. 5100 7 flashes Printer error has occurred. 5B00, 5B01 10 flashes An error requiring a repair has B202, B203, B204, B205 occurred. Other cases than above Printer error has occurred.
Page 237 * The screen differs depending on the OS you are using. Note • You can also search for details on resolving the errors indicated by the support code shown. Search To resolve errors that do not have support codes, see Message Appears.
Page 238: Message Appears
Message Appears This section describes some of the errors and messages that may appear. Note • A support code (error number) is displayed on the computer for some errors. For details on errors that have support code, see List of Support Code for Error.
Page 239 3. Open printer driver properties. • In Windows 8.1, Windows 8, or Windows 7, right-click "Canon XXX series" icon (where "XXX" is your printer's name), and then select Printer properties. • In Windows Vista or Windows XP, right-click "Canon XXX series" icon (where "XXX" is your printer's name), and then select Properties.
Page 240 • "Printer driver could not be found" Uninstall the printer driver following the procedure described in Deleting the Unnecessary Printer Driver and reinstall them from the Setup CD-ROM or the Canon website. • "Could not print Application name - File name"...
Page 241 • If you agree to participate in survey program: Click Agree and follow the on-screen instructions. The printer usage information is sent via the Internet. Once you have completed the procedure, the information is subsequently sent automatically and the confirmation screen does not reappear. Note •...
Page 242 If you are logged in on an account with administrator privileges, follow the on-screen instructions. 2. Select Canon Inkjet Printer/Scanner/Fax Extended Survey Program. 3. Select Change. If you select Yes after you have followed the on-screen instructions, the confirmation screen will appear at the time of the next survey.
Page 243 • To uninstall Inkjet Printer/Scanner/Fax Extended Survey Program: 1. Stop Inkjet Printer/Scanner/Fax Extended Survey Program. Changing setting: 2. Select Applications from Go menu of Finder, double-click Canon Utilities folder and Inkjet Extended Survey Program folder. 3. Move Canon Inkjet Printer/Scanner/Fax Extended Survey Program.app file to Trash.
Page 244 To display the confirmation screen every time the printer usage information is sent or to resume surveying, follow the procedure below. 1. Select Applications from Go menu of Finder, double-click Canon Utilities folder and Inkjet Extended Survey Program folder. 2. Double-click Canon Inkjet Printer/Scanner/Fax Extended Survey Program icon.
Page 245: If You Cannot Solve A Problem
If You Cannot Solve a Problem If there is a problem that you cannot solve following the instructions in this chapter, contact Canon through the Support page of the Canon website or contact your nearest Canon service center. Canon support staff are trained to be able to provide technical support to satisfy customers.
Page 246: Repairing Your Printer
Repairing Your Printer When transporting the printer for repairing it, follow the procedure below to prepare. Important • When transporting the printer, make sure to avoid the followings. • You cannot take ink out of ink tanks. • Do not tilt the printer. Ink may leak. •...
Page 247 5. Make sure that tank caps are properly closed. 6. Retract the paper output tray and output tray extension, and then close the paper support. 7. Unplug the printer cable from the computer and from the printer, then unplug the power cord from the printer.
Page 248: List Of Support Code For Error
List of Support Code for Error Support code appears on your computer screen when errors occur. A "support code" is an error number, and appears along with an error message. When an error occurs, check the support code displayed on the computer screen and take the appropriate action in response.
Page 249: List Of Support Code For Error (Paper Jams)
List of Support Code for Error (Paper Jams) If paper jams, remove it following the appropriate procedure as shown below. • If you can see the jammed paper at the paper output slot or the rear tray: 1300 • If the paper tears and you cannot remove it from the paper output slot or from the rear tray: Paper Is Jammed inside Printer •...
Page 250 1300 Cause Paper is jammed in paper output slot or in rear tray. What to Do Remove the jammed paper following the procedure below. 1. Slowly pull out paper, either from paper output slot or from rear tray, whichever is easier. Hold the paper with both hands, and pull it out slowly so as not to tear it.
Page 251: Paper Is Jammed Inside Printer
Paper Is Jammed inside Printer If the jammed paper tears and you cannot remove the paper either from the paper output slot or from the rear tray, or if the jammed paper remains inside the printer, remove the paper following the instructions below.
Page 252 4. Hold jammed paper firmly in both hands. If the paper is rolled up, pull out it. 5. Slowly pull out paper, so as not to tear it.
Page 253 Check the printer again for any remaining bits of paper. If the measures above do not solve the problem, contact your nearest Canon service center to request a repair.
Page 254 Important • Do not tilt the printer when moving it since the ink may leak out. • When transporting the printer for repairing it, see Repairing Your Printer.
Page 255: Other Cases
Other Cases Check the following: Is anything blocking paper output slot? Check1 Are there any foreign objects in rear tray? Check2 If there are any foreign objects in the rear tray, be sure to turn off the printer, unplug it, and then remove the foreign object.
Page 256 1000 Cause Possible causes include the following. • There is no paper in the rear tray. • Paper is not loaded properly. What to Do Take the corresponding actions below. • Load paper in the rear tray. • Align the paper guides with the both edges of the paper when you load paper. After carrying out the above measures, press the printer's RESUME/CANCEL button.
Page 257 1200 Cause Top cover is open. What to Do Close the top cover and wait for a while. Do not close it while you are refilling an ink tank.
Page 258 Cause Print head may be damaged. What to Do Contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out. • When transporting the printer for repairing it, see Repairing Your Printer.
Page 259 1470 Cause Cartridge is not installed properly. What to Do Open the top cover, and then push the cartridge locking cover to make sure the cartridges are installed properly. Alternatively, push the joint button. Important • Remove the labels of the cartridge to install it. After that, close the top cover.
Page 260 1471 Cause Cartridge cannot be recognized. What to Do Printing cannot be executed because the cartridge may not be installed properly or may not be compatible with this printer. Install the appropriate cartridge. If you want to cancel printing, press the printer's RESUME/CANCEL button.
Page 261 1472 Cause Cartridge cannot be recognized. What to Do Printing cannot be executed because the cartridge may not be installed properly or may not be compatible with this printer. Install the appropriate cartridge. If you want to cancel printing, press the printer's RESUME/CANCEL button.
Page 262 1473 Cause Cartridge cannot be recognized. What to Do Printing cannot be executed because the cartridge may not be installed properly or may not be compatible with this printer. Install the appropriate cartridge. If you want to cancel printing, press the printer's RESUME/CANCEL button.
Page 263 1474 Cause Cartridge is not installed in correct position. What to Do Make sure each cartridge is installed in the correct position. If printing is in progress, press the printer's RESUME/CANCEL button to cancel printing, and then install the cartridge.
Page 264 1475 Cause More than one cartridge of the same color is installed. What to Do Install the cartridge in the correct position.
Page 265 1476 Cause Appropriate cartridge is not installed. What to Do Printing cannot be executed because the cartridge is not compatible with this printer. Install the appropriate cartridge. If you want to cancel printing, press the printer's RESUME/CANCEL button.
Page 266 1640 Cause The remaining ink level in one of the ink tanks may have reached the lower limit line shown on the ink tank. What to Do To check the remaining ink level, visually inspect the remaining ink in the ink tank. If the remaining ink level is below the lower limit line, refill the ink tank with the corresponding color of ink.
Page 267 Cause Ink absorber is almost full. What to Do Press the printer's RESUME/CANCEL button to continue printing. Contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.
Page 268 Cause Ink absorber is almost full. What to Do Press the printer's RESUME/CANCEL button to continue printing. Contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.
Page 269 If the protective material or tape is still there, remove it and close the top cover. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.
Page 270 • Make sure the cartridges are properly installed. Turn the printer back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • When clearing an impediment to cartridge holder motion, be careful not to touch clear film (A), white belt (B), or tubes (C).
Page 271 • For Mac OS: Cleaning the Print Heads If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.
Page 272 Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.
Page 273 Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.
Page 274 Cause Printer error has occurred. What to Do Contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out. • When transporting the printer for repairing it, see Repairing Your Printer.
Page 275 Cause Printer error has occurred. What to Do Contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out. • When transporting the printer for repairing it, see Repairing Your Printer.
Page 276 Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.
Page 277 Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.
Page 278 Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.
Page 279 Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.
Page 280 Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.
Page 281 Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.
Page 282 Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.
Page 283 Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.
Page 284 Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.
Page 285 Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.
Page 286 Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.
Page 287 Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.
Page 288 Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.
Page 289 Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.
Page 290 Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.
Page 291 Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.
Page 292 Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.
Page 293: B202
An error requiring a repair has occurred. What to Do Turn off the printer and unplug it. Contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.
Page 294: B203
An error requiring a repair has occurred. What to Do Turn off the printer and unplug it. Contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.
Page 295: B204
An error requiring a repair has occurred. What to Do Turn off the printer and unplug it. Contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.
Page 296: B205
An error requiring a repair has occurred. What to Do Turn off the printer and unplug it. Contact your nearest Canon service center to request a repair. Important • Do not tilt the printer when moving it since the ink may leak out.

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