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THE WARRANTIES AND REMEDIES CONTAINED HEREIN ARE EXCLU-
SIVE AND IN LIEU OF ALL OTHER WARRANTIES, WHETHER EXPRESS,
IMPLIED OR STATUTORY, INCLUDING ANY LIABILITY ARISING UNDER
ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A
PARTICULAR PURPOSE, STATUTORY OR OTHERWISE. THIS WARRANTY
GIVES YOU SPECIFIC LEGAL RIGHTS, WHICH MAY VARY FROM STATE
TO STATE.
For instructions regarding repair or replacement, please email
customerservice@ourpets.com or call 1-800-565-2695.
Smart Scoop is committed to your satisfaction, and we want you to be
happy with your purchase. We will do our best to resolve any assembly,
operation or performance issues with Smart Scoop, but we cannot
accept returns or refund purchases made at retail stores. All returns and
refunds must go through the store, website or catalog from which you
purchased Smart Scoop and are subject to their return and refund policy.
Be sure to register your product online at www.petzonebrand.com.
FAQ (FREQUENTLY ASKED QUESTIONS)
What kind of litter can I use?
?
Smart Scoop was designed to use clumping litters so you do not have
to switch cat litter (which can be very traumatic to a cat). We DO NOT
recommend using non-clumping clay litter, pine or newspaper based
litter. Using a clumping litter ensures that liquid waste will form solid
clumps that the unit can remove from the box.
Can my kitten use Smart Scoop?
?
We do not recommend Smart Scoop for kittens under 6 months old or
when kittens under 6 months old are in the house.
How much litter do I use?
?
Fill the Smart Scoop with litter being careful not to exceed the
"Maximum" line on the inside of the litter pan. DO NOT OVERFILL
with litter. Overfilling will cause damage to the motor unit.
How often do I need to empty and refill my litter?
?
In a one-cat household, the litter should be emptied and the box cleaned
and re-filled with fresh litter about once a month. If there is more than one
cat in your household, it may need to be changed more frequently.
Will I ever need to add litter?
?
Since litter is removed daily, you may need to add a small amount of
litter every few days.
www.petzonebrand.com
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Need help?
Do you have a question about the SMART SCOOP and is the answer not in the manual?
Questions and answers
Where do I find litter rake or ss3070
The litter rake for the Pet Zone SMART SCOOP has the part number 11342032. Individual parts are orderable after the warranty period expires. You can check for availability on the official website www.petzonebrand.com. There is no mention of a part number SS3070 in the provided information.
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We have a smart scoop litter box. It has stopped going back to the start after scooping. It stops just afer it starts to go back. I have taken it apart and put it back together, it will work with no litter, but continues to stop. Help.
The Pet Zone Smart Scoop litter box may stop moving back to the start after scooping due to waste getting stuck behind the rake, the waste unit being full, or litter falling into the latch area preventing proper operation. To fix this, remove any obstructions, empty the waste unit, or vacuum litter from the latch area.
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Is there a way to set the scooping timer mode, so it scoops sooner than 30 minutes?
The Pet Zone Smart Scoop Automatic Litter Box has a built-in 15-minute countdown timer that starts after the cat leaves the box. There is no mention in the provided information of an option to adjust this timer to scoop sooner or later.
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Where can I get metal gears to replace the plastic ones that have broken?
Need a replacement part for the waste deflector for the smart zone smart scoop. We accidentally threw ours away after cleaning it. The part number is 11342026
The parts list in the provided context includes a waste deflector with part number 11342036, but there is no mention of part number 11342026. You can check availability or order parts by visiting www.petzonebrand.com or contacting customer service at customerservice@ourpets.com or 1-800-565-2695.
This answer is automatically generated
Why the flashing red light??
A flashing red light on the Pet Zone SMART SCOOP indicates that the unit has encountered excessive resistance.
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Scoop doesn’t go to the end of the box to keep box clean. This is our 3rd box and the first 2 worked perfect until the motor wore out.
The Pet Zone SMART SCOOP may not reach the end of the box due to motor issues or litter buildup. Users report that the rake sometimes malfunctions by getting stuck or stopping mid-cycle. This can be caused by debris or clumping litter on the platform, interfering with the motor's movement. Also, the motor may lack strength or fail to return to position without manual power cycling.
This answer is automatically generated