VeriFone VX 675 Series User Manual
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VeriFone VX 675 Series User Manual

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VX 675 Series APACS 40
User Guide

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Summary of Contents for VeriFone VX 675 Series

  • Page 1 VX 675 Series APACS 40 User Guide...

  • Page 3: Table Of Contents

    The information contained in this document is subject to change without notice. Although VeriFone has attempted to ensure the accuracy of the contents of this document, this document may include errors or omissions. VeriFone and the VeriFone logo are registered trademarks of VeriFone. Other brand names or trademarks associated with VeriFone’s products and services are trademarks of VeriFone Inc.

  • Page 4: Introduction

    Introduction Terminal Features The illustration below highlights the features of the terminal. The descriptions are detailed below to help you navigate your way around and there will be references to various buttons on this terminal throughout the manual. Please note that the chip card insertion slot can be found at the bottom of the terminal keypad and the multi-directional magnetic card reader is located on the right hand side of the device.

  • Page 5: Changing Paper Roll

    Changing Paper Roll 1. Hook your finger under the latch on the front of the terminal and lift up to swing the paper roll cover open. 2. Remove any partial roll of paper in the printer tray by lifting it up. 3.

  • Page 6: Training Mode

    Training Mode Before using the terminal for live transactions we advise that you take 5 minutes to familiarise yourself by processing some transactions in Training Mode. Please follow the instructions below to switch the terminal in/out of Training Mode. From the idle screen, press the downward button situated on the four directional keypad at the bottom of the screen until the Supervisor option is displayed.

  • Page 7: Financial Transactions

    Financial Transactions This section describes all the different types of transactions it is possible to process on your terminal. Sale Chip and PIN When the terminal is on the idle screen, insert the card into the smart card reader. Key in the value of the transaction. Once correct, press the green Enter button to confirm.

  • Page 8: Contactless

    Contactless **Contactless payments are limited to a maximum transaction value; please consult with your Acquirer for the current transaction Ceiling Limit** From the idle screen, select the ‘Sale’ option. Key in the value of the transaction. Once correct, press the green Enter button to confirm.

  • Page 9: Customer Not Present (Cnp) / Manual (Keyed) Transaction

    Customer Not Present (CNP) / Manual (Keyed) Transaction From the idle screen, select the ‘Sale’ option. Key in the transaction amount and press the green Enter button. If the value is incorrect, use the yellow clear key to amend it. The terminal will prompt for a card to be Inserted into the Smart Card Reader or Presented to the Contactless Reader.
  • Page 10 ‘Yes’ to proceed with the transaction or ‘No’ to cancel it. VeriFone recommend that the AVS and CSC guidelines distributed by your Acquirer’s Merchant Services Department is read and fully understood. CNP transactions due to their nature are higher in risk than Chip and PIN transactions.

  • Page 11: Sale With Gratuity

    Sale with Gratuity **Note: This is not a standard feature on the terminal. To have this feature enabled please call the helpdesk** From the idle screen, select ‘Sale’. Key in the value of the transaction. Once correct, press the green Enter button to confirm.
  • Page 12 The terminal now requires a PIN to be entered. Key this in and press the green Enter key to continue. The terminal should now be returned to the merchant. The terminal will now communicate with the acquiring Bank’s Host system and obtain an AUTH code.

  • Page 13: Pre-Auth / Pre-Auth Top Up

    Pre-Auth ** This is not a standard feature on a terminal. To have this feature enabled please contact the helpdesk** From the idle screen, select ‘Pre-Auth’. Key in the required Pre-Auth amount and then press the green Enter button. If a mistake is made press the yellow back space key to delete the amount and try again.

  • Page 14: Completion

    Completion **Note: This is not a standard feature on a terminal. To have this feature enabled please contact the helpdesk** From the idle screen, select ‘Completion’. Key in the final Completion amount and press the green Enter button. The following screen will then be displayed. Either insert a card into the smart card reader, swipe it through the magnetic card reader or key in the card details manually.

  • Page 15: Sale With Cashback

    Sale with Cashback ** Note: You will need to be authorised to accept the cashback facility on your terminal. It is not a standard configuration on the terminal. Please remember Cashback is only available on Debit cards and it must be a Customer Present transaction** From the idle screen, select ‘Sale’.
  • Page 16 The terminal will prompt for a PIN to be entered. Key this in and press Enter to continue. The terminal will now communicate with the Bank’s Host system and obtain an AUTH Code. Once complete, a receipt will be printed. Tear off the merchant receipt copy and select ‘Yes’...

  • Page 17: Refund

    Refund Chip and PIN From the idle screen, select ‘Refund’. Key in the Supervisor password and press Enter. The terminal will prompt for the transaction value. Once the desired amount has been keyed in, press the green Enter button. If a mistake is made press the yellow back space key to delete the amount and try again.

  • Page 18: Reports

    Reports Reconciliation Report At the end of each trading day you need to perform a Reconciliation. This process is important and should be completed every day that the terminal is used. If you have not used the terminal on any one particular trading day you do not need to run this report.
  • Page 19 If ‘One’ is selected the terminal display a screen which lists all the acquirers that the terminal is configured for. Use the Up and Down arrows in the bottom left-hand corner of the screen to select the acquirer that you wish to reconcile against and press the green Enter button.
  • Page 20 Reconciliation Report Explained The following descriptions refer to the Reconciliation report on the previous page. Report Header: The header of the report will detail your merchant information, Merchant Number, Name and Address. On the same line as the Merchant ID is an 8 digit number, this is the terminal’s TID and can be used as a means of identifying your terminal whenever you have a query with the bank or Terminal Support desk.

  • Page 21: And Z Reports

    X and Z reports X and Z reports are available as part of this terminal’s software functionality. These reports are designed to enable you, the merchant to view transactions and help understand what data has been processed. Please bear in mind that these are Offline reports generated direct from the terminal’s memory and in no way does the terminal communicate with the Host (Bank).
  • Page 22 Fig 2: Example Z Report Totals Reset Card Total Visa 10.00 0.00 Cash 0.00 10.00 Card Total MasterCard 20.00 0.00 Cash 0.00 20.00 Card Total Visa Delta 10.00 10.00 Cash 0.00 0.00 Card Total Maestro 20.00 0.00 Cash 0.00 20.00 Card Total Solo...
  • Page 23 X and Z Reports Explained The following descriptions refer to the sample Z Report on the previous page. Card Type: The left hand column details the Card Type e.g. Visa Debit: DR = Debit. This is a Sale Credit: CR = Credit this is a Refund Cash = Cash advance Transaction.
  • Page 24 Helpdesk Number Enter Merchant ID for future reference ©2010 VeriFone. All rights reserved. VeriFone, the VeriFone logo, VX are either trademarks or registered trademarks of VeriFone. No part of the contents of this document may be reproduced or transmitted in any forma without the written permission of VeriFone.

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Apacs 40

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