DURACARD ID 300 User Manual

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DURACARD ID 300

Card Printer

USER GUIDE

DURACARD ID 300

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Page 1 DURACARD ID 300 Card Printer USER GUIDE DURACARD ID 300...
Page 2: Copyright Information
All the information contained in this document is subject to change without prior notice. DURACARD ID 300 cannot be held liable for any errors that may be found in this manual, or for any loss or damage arising accidentally or as a result of dissemination or use of this manual.
Page 3 ABoUt yoUR nEW pRIntER Using your new DURACARD ID 300 printer, you will be able to create a wide variety of high-quality cards and personalized badges which can be printed in various thicknesses, colors and styles. This printer uses consumables and accessories that are available from your DURABLE reseller. For further details, visit our website www.durable.eu...
Page 4: Getting Started
300. You will be charged for new packaging for shipping the printer back to you.
Page 5: Description Of The Printer And Its Functions
1-2 DESCRIptIon of thE pRIntER AnD ItS fUnCtIonS Cards and ribbon Printer Control button - Card feeder - USB port - Output hopper - Power cable socket - Control panel - Kensington lock...
Page 6 - Thermal print head - Serial number label the machine should always be disconnected from the power supply (unplugged) before any work is carried out on it.
Page 7: Installation
1-3 InStALLAtIon the dUraCard id 300 printer must be placed in a dry location, protected from dust and drafts but well-ventilated. take care to keep your printer on a flat, sturdy surface able to bear its weight. 1-3A ConnECtInG thE pRIntER Connection to the power supply the printer must be connected to a properly protected and earthed electrical installation.
Page 8: Connecting The Usb Cable
Before attempting any maintenance, always ensure that the power cable is unplugged. For your personal safety, ensure that the cable and power supply unit remain easy to access, especially in the event of an emergency. to save energy, the printer will automatically switch itself to standby mode after 10 minutes of inactivity. the printer switches to hibernation mode after 30 minutes in standby mode.
Page 9: Fitting The Ribbon
1-3B RIBBonS DURABLE original ribbons optimize your printer’s operation and avoid causing damage to it. Ribbons from other suppliers are not compatible with your printer. Their use is liable to damage your printer and voids the manufacturer’s guarantee for the printer. Fitting the ribbon ➊...
Page 10: Loading The Cards
➌ dUraCard id300 is designed to print solely on PVC plastic cards in Cr80 format. this is the same format as a credit card and the dimensions are: 85.6 x 54 mm. Under no circumstances should you attempt to print on paper or any other material.
Page 11: Removing Printed Cards
The printer is equipped with an output hopper with a maximum capacity of 25 cards that are 0.76 mm thick and 40 cards that are 0.50 mm thick. 25× Please don’t use the card twice with colour ribbon. dUraCard id 300 prints the bottom card from the output hopper. the printing will be done on the upward side.
Page 12: Installing The Driver
printing 2-1 InStALLInG thE DRIVER New advanced functions automate printer configuration after the driver has been installed. Your printer is delivered with a CD containing the drivers for Windows™ and Macintosh platforms. To install a driver, insert the CD into your computer and select the driver menu. A program will guide you through the entire installation process. do not connect your USB cable to your computer until prompted to do so by the installation program.
Page 13 2-2 mAnAGInG thE pRInt SEttInGS In WInDoWS™ Once the ribbon is installed, your DURACARD ID 300 printer will configure itself automatically. A graphic application called DURABLE Print Center is available to help you change certain predefined settings, if needed. To access this application: •...
Page 14 • Select the desired printer. • Right-click on the printer name, then select Properties to access the configuration space, or double-click on the printer name. Pay attention to the settings defined under the driver Properties settings and do not hesitate to contact the dUraBLe Hotline for any advice and assistance required before making any changes.
Page 15 2-3 notIfICAtIon of mESSAGES AnD WARnInGS Through visual notifications on the computer, the DURABLE Print Center provides information about the printer, and alerts you when your attention is required. There are several types of message: • Messages and alerts associated with the ribbons, their compatibility with your printer, and the nature of your print requests. •...
Page 16 DURABLE technical support. 3-1 WARnInGS AnD DIAGnoSIS Although the DURACARD ID 300 printer was designed to work independently, keeping user involvement to a minimum, it may nonetheless prove useful to gain some familiarity with the main warnings.
Page 17 the control button and the card/ribbon warning lights are lit CardS riBBOn LeGend • No cards in the card feeder. • No ribbon in the printer. Load cards into the feeder – the • End of ribbon. process starts again. •...
Page 18 the control button and the printer warning lights are lit Printer COVer OPen MeCHaniCaL errOr LeGend • The printer cover is open. • Card jammed in the printer. Close the cover again. the printer • Mechanical component fault. starts up. Open the cover and hold down the pushbutton in order to eject the jammed card.
Page 19: Diagnosis Help
3-2 diaGnOSiS HeLP In this section, you will find all the information you need to carry out a few simple checks that you may be asked to run when you contact technical support. 3-2A pRIntInG A tEChnICAL tESt CARD We recommend that you print a technical test card to ensure that your printer is working properly. This card shows various technical information concerning the machine (serial number, firmware, print head, etc.).
Page 20 3-2B pRIntInG A GRAphIC tESt CARD The graphic test card is used to check the print quality in color or monochrome, the absence of any offsets, and whether the ribbon is synchronized correctly. To print the graphic test card, check first of all that a ribbon and card are present in the printer. Go to the dUraBLe Print Center, select System details, and click on the testing cards tab.
Page 21: Troubleshooting
3-3 trOUBLeSHOOtinG do not attempt to use tools or other items to repair your printer in the event of problems. You risk causing irreparable damage. 3-3A pRIntInG pRoBLEmS Printing won‘t launch ➊ Check the driver Check that there is a driver for your printer in the system parameters. Check that the printer is selected as the default printer.
Page 22: Poor Print Quality
Poor print quality Small blemishes on the card • the card surface may be dirty. Check that your cards are perfectly clean. Use new cards. Horizontal white lines • the ribbon is not correctly fitted. Check that there are no wrinkles on the ribbon surface. Blurred image •...
Page 23: Partial Or Incorrect Printing
Partial or incorrect printing ➊ Check the print settings Check that no area of the card design to be printed is outside the print margins. Check the document orientation (portrait or landscape) in the DURABLE Print Center configuration. ➋ Check the interface cable If irregular characters are printed, check that you are using the USB cable supplied with your printer.
Page 24 3-3B fREEInG JAmmED CARDS Control panel displays: MeCHaniCaL errOr • Card jammed in the printer. Print jobs are interrupted. The printer warning light and control button light up. do not turn your printer off, as this cancels pending print jobs in the printer’s memory. remove the card as follows: ➊...
Page 25 3-3C UpDAtInG thE fIRmWARE in Windows™ Updating the firmware is a simple operation but one which, if not properly completed, can result in your printer breaking down. the firmware update can be carried out from the dUraBLe Print Center. to do this, go to your printer properties, then select Maintenance, then Firmware update.
Page 26 For Mac Updating the firmware is a simple operation but one which, if not properly completed, can result in your printer breaking down. Updates can be downloaded from the website www.durable.eu: ➊ Go to drivers & Support, then select your printer model, and click on the drivers & Firmware link. ➋...
Page 27 3-3E UpDAtInG thE DRIVER Updating the driver is a task that is required in order to fix malfunctions or gain the benefit of new options. Updates can be downloaded from the website www.durable.eu: ➊ Go to drivers & Support, then select your printer model, and click on the drivers & Firmware link. ➋...
Page 28: Technical Support
A description of the incident that occurred ➍ A description of the steps that you took to resolve the problem The DURABLE website also provides driver updates, FAQs*, educational videos and general information. *FAQs: Frequently Asked Questions dUraBLe HOtLine 01202 89 70 71 e-MaiL: duracard.service@durable.de...
Page 29: Specifications
Appendix SpECIfICAtIonS This section presents your printer’s specifications. Print area Edge-to-edge printing Print SPeed • YMCKO color 38 s per card (95 cards an hour) • Monochrome (K) 11 s per card (240 cards an hour) BadGe CUStOMizatiOn SOFtWare DURAPRINT ®...
Page 30 RIBBonS To maximize the quality and lifetime of the printed cards, the service life of your print head and the overall reliability of your printer, use the recommended ribbons. • Recognition and automatic configuration • Ribbon inserted in a cassette to make handling easier •...
Page 31: Dimensions And Weight
DImEnSIonS AnD WEIGht • Dimensions (H x W x L): 147 x 200 x 276 mm • Weight: 1.7 kg ACoUStICS (tEStED In ACCoRDAnCE WIth ISo StAnDARD 7779) Acoustic pressure on supporting workstations LpAm (YMCKO color mode) • While in operation: below 60 dB (A) •...