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Dell Inspiron 17 5000 Service Manual

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See also: Service Manual , Owner's Manual
Inspiron 17 5000
Service Manual
Computer Model: Inspiron 17–5767
Regulatory Model: P32E
Regulatory Type: P32E001

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Summary of Contents for Dell Inspiron 17 5000

  • Page 1 Inspiron 17 5000 Service Manual Computer Model: Inspiron 17–5767 Regulatory Model: P32E Regulatory Type: P32E001...
  • Page 2 © 2016 Dell Inc. All rights reserved. This product is protected by U.S. and international copyright and intellectual property laws. Dell and the Dell logo are trademarks of Dell Inc. in the United States and/or other jurisdictions. All other marks and names mentioned herein may be trademarks of their respective companies.

  • Page 3: Table Of Contents

    Contents Before working inside your computer........10 .....................10 Before you begin ....................10 Safety instructions ..................11 Recommended tools ......................12 Screw list After working inside your computer........14 Removing the optical drive............15 ......................15 Procedure Replacing the optical drive............18 ......................18 Procedure Removing the base cover............19 .....................
  • Page 4 Removing the hard drive............26 .....................26 Prerequisites ......................26 Procedure Replacing the hard drive............29 ......................29 Procedure ....................29 Post-requisites Removing the memory modules..........30 ....................30 Prerequisites ......................30 Procedure Replacing the memory modules..........32 ......................32 Procedure ....................33 Post-requisites Removing the wireless card............
  • Page 5 Removing the touch pad............43 .....................43 Prerequisites ......................43 Procedure Replacing the touch pad............46 ......................46 Procedure ....................46 Post-requisites Removing the speakers............47 .....................47 Prerequisites ......................47 Procedure Replacing the speakers............49 ......................49 Procedure ....................49 Post-requisites Removing the I/O board............50 ....................
  • Page 6 Removing the optical-drive interposer......... 57 .....................57 Prerequisites ......................57 Procedure Replacing the optical-drive interposer......... 59 ......................59 Procedure ....................59 Post-requisites Removing the heat-sink assembly.........60 ....................60 Prerequisites ......................60 Procedure Replacing the heat-sink assembly......... 62 ......................62 Procedure ....................62 Post-requisites Removing the display assembly..........63 .....................63...
  • Page 7 Removing the power-button board........74 .....................74 Prerequisites ......................74 Procedure Replacing the power-button board........76 ......................76 Procedure ....................76 Post-requisites Removing the power-adapter port........77 ..................... 77 Prerequisites ......................77 Procedure Replacing the power-adapter port........79 ......................79 Procedure ....................79 Post-requisites Removing the palm rest and keyboard assembly....80 ....................
  • Page 8 Removing the display panel............ 86 ....................86 Prerequisites ......................86 Procedure Replacing the display panel............ 89 ......................89 Procedure ....................89 Post-requisites Removing the display hinges..........90 ....................90 Prerequisites ......................90 Procedure Replacing the display hinges...........92 ......................92 Procedure ....................92 Post-requisites Removing the camera...............93 .....................93...
  • Page 9 100 ....................100 Prerequisites ...................... 100 Procedure Replacing the display back-cover and antenna assembly..................102 ...................... 102 Procedure ....................102 Post-requisites Flashing the BIOS..............103 System diagnostic lights............104 Getting help and contacting Dell.........106 ..................106 Self-help resources ....................107 Contacting Dell...

  • Page 10: Before Working Inside Your Computer

    Before working inside your computer NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Before you begin Save and close all open files and exit all open applications. Shut down your computer. The shut-down instruction varies depending on the operating system installed on your computer.

  • Page 11: Recommended Tools

    CAUTION: You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that shipped with the product or at www.dell.com/regulatory_compliance.

  • Page 12: Screw List

    • Plastic scribe Screw list Component Secured to Screw type Quantity Screw image Base cover Palm rest and M2x2 Big keyboard Head assembly Base cover Palm rest and M2x4 keyboard assembly Base cover Palm rest and M2.5x8 keyboard assembly Battery Palm rest and M2x3 keyboard...
  • Page 13 Component Secured to Screw type Quantity Screw image antenna assembly I/O board Palm rest and M2.5x5 keyboard assembly Optical-drive Optical drive M2x3 bracket Optical-drive Palm rest and M2x2 Big interposer keyboard Head assembly Panel Display back- M2x3 cover and antenna assembly Power- Palm rest and...

  • Page 14: After Working Inside Your Computer

    After working inside your computer CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer. Replace all screws and ensure that no stray screws remain inside your computer. Connect any external devices, peripherals, or cables you removed before working on your computer.

  • Page 15: Removing The Optical Drive

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Remove the screw that secures the optical-drive assembly to the palm rest and keyboard assembly.
  • Page 16 Slide the optical-drive assembly out of the optical-drive bay. optical-drive assembly palm rest and keyboard assembly M2x4 screw plastic scribe Remove the screws that secure the optical-drive bracket to the optical drive.
  • Page 17 Remove the optical-drive bracket. optical drive M2x3 screws (2) optical-drive bracket Pull the optical-drive bezel carefully to remove it from the optical drive. optical-drive bezel optical drive tabs (3)

  • Page 18: Replacing The Optical Drive

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Align the tabs on the optical-drive bezel with the slots on the optical drive and snap the optical-drive bezel into place.

  • Page 19: Removing The Base Cover

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the optical drive.

  • Page 20: Procedure

    Procedure Remove the screws that secure the base cover to the palm rest and keyboard assembly. M2x4 screw base cover M2x2 screws (3) M2.5x8 screws (13) Using a plastic scribe, pry the base cover off starting from the top-left corner of the computer base.
  • Page 21 Lift the base cover off the palm rest and keyboard assembly at an angle. base cover...

  • Page 22: Replacing The Base Cover

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Slide the tabs on the base cover into the slots on the palm rest and keyboard assembly and snap the base cover into place.

  • Page 23: Removing The Battery

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the optical drive. Remove the base cover.
  • Page 24 Lift the battery off the palm rest and keyboard assembly. battery cable M2x3 screws (4) palm rest and keyboard battery assembly...

  • Page 25: Replacing The Battery

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Align the screw holes on the battery with the screw holes on the palm rest and keyboard assembly.

  • Page 26: Removing The Hard Drive

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive. CAUTION: To avoid data loss, do not remove the hard drive while the computer is in sleep or on state.
  • Page 27 Lift the hard-drive assembly from the palm rest and keyboard assembly. latch hard-drive cable palm rest and keyboard hard-drive assembly assembly M2.5x5 screws (3) Remove the screws that secure the hard-drive bracket to the hard drive.
  • Page 28 Lift the hard drive from the hard-drive bracket. hard drive hard-drive bracket M3x3 screws (4) Disconnect the interposer from the hard drive. interposer hard drive...

  • Page 29: Replacing The Hard Drive

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive. Procedure Connect the interposer to the hard drive.

  • Page 30: Removing The Memory Modules

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the optical drive. Remove the base cover.
  • Page 31 Slide and remove the memory module from the memory-module slot. memory module securing clips (2) memory-module slot...

  • Page 32: Replacing The Memory Modules

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Align the notch on the memory module with the tab on the memory- module slot.

  • Page 33: Post-Requisites

    Slide the memory module firmly into the slot at an angle and press the memory module down until it clicks into place. NOTE: If you do not hear the click, remove the memory module and reinstall it. memory module memory-module slot notch Post-requisites Replace the battery.
  • Page 34 Replace the base cover. Replace the optical drive.

  • Page 35: Removing The Wireless Card

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the optical drive. Remove the base cover.
  • Page 36 Slide and remove the wireless card from the wireless-card slot on the system board. M2x3 screw wireless-card bracket antenna cables (2) wireless card wireless-card slot...

  • Page 37: Replacing The Wireless Card

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure CAUTION: To avoid damage to the wireless card, do not place any cables under it.

  • Page 38: Post-Requisites

    Replace the screw that secures the wireless-card bracket and the wireless card to the system board. wireless-card slot notch wireless card antenna cables wireless-card bracket M2x3 screw Post-requisites Replace the battery. Replace the base cover.
  • Page 39 Replace the optical drive.

  • Page 40: Removing The Coin-Cell Battery

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: Removing the coin-cell battery resets the BIOS setup program’s settings to default. It is recommended that you note the BIOS setup program’s settings before removing the coin-cell battery.
  • Page 41 Peel off the coin-cell battery from the palm rest and keyboard assembly. coin-cell battery cable coin-cell battery palm rest and keyboard assembly...

  • Page 42: Replacing The Coin-Cell Battery

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Adhere the coin-cell battery to the palm rest and keyboard assembly. Connect the coin-cell battery cable to the system board.

  • Page 43: Removing The Touch Pad

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the optical drive. Remove the base cover.
  • Page 44 Open the latch and disconnect the touch-pad cable. hard-drive cable latch latch I/O-board cable touch-pad cable latch Remove the screws that secure the touch-pad bracket to the palm rest and keyboard assembly. Remove the screws that secure the touch pad to the palm rest and keyboard assembly.
  • Page 45 M2x2 screws (4) M2x2 screws (3) touch-pad bracket palm rest and keyboard assembly touch pad tape...

  • Page 46: Replacing The Touch Pad

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Adhere the tape that secures the touch pad to the palm rest and keyboard assembly.

  • Page 47: Removing The Speakers

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the optical drive. Remove the base cover.
  • Page 48 Lift the speakers, along with the speaker cable, off the palm rest and keyboard assembly. speaker cable speakers (2) palm rest and keyboard routing guides assembly...

  • Page 49: Replacing The Speakers

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Using the alignment posts, align and place the speakers on the palm rest and keyboard assembly.

  • Page 50: Removing The I/O Board

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the optical drive. Remove the base cover.
  • Page 51 Lift the I/O board off the palm rest and keyboard assembly. latch I/O-board cable I/O board palm rest and keyboard assembly M2.5x5 screw...

  • Page 52: Replacing The I/O Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Align the screw hole on the I/O board with the screw hole on the palm rest and keyboard assembly.

  • Page 53: Removing The Status-Light Board

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the optical drive. Remove the base cover.
  • Page 54 Release the speaker cable from the routing guides and lift up the right speaker from the palm rest and keyboard assembly. hard-drive cable latch latch I/O-board cable speaker cable speaker routing guides palm rest and keyboard assembly Open the latch and disconnect the status-light cable from the system board.
  • Page 55 Release the status-light board from the tab on the palm rest and keyboard assembly. latch status-light board cable status-light board palm rest and keyboard assembly...

  • Page 56: Replacing The Status-Light Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Place the status-light board in an angle on the palm rest and keyboard assembly and snap it in place.

  • Page 57: Removing The Optical-Drive Interposer

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the optical drive. Remove the base cover.
  • Page 58 Lift the optical-drive connector board off the palm rest and keyboard assembly. optical-drive connector M2x2 screws (2) board latch optical-drive connector board cable...

  • Page 59: Replacing The Optical-Drive Interposer

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Align the screw holes on the optical-drive connector board with the screw holes on the palm rest and keyboard assembly.

  • Page 60: Removing The Heat-Sink Assembly

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. WARNING: The heat sink may become hot during normal operation. Allow sufficient time for the heat sink to cool before you touch it.
  • Page 61 Lift the heat-sink assembly off the system board. heat-sink assembly M2x3 screws (3) captive screws (4) M2.5x5 screw fan cable...

  • Page 62: Replacing The Heat-Sink Assembly

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. CAUTION: Incorrect alignment of the heat sink can damage the system board and processor. NOTE: The original thermal grease can be reused if the original system board and fan are reinstalled together.

  • Page 63: Removing The Display Assembly

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the optical drive. Remove the base cover.
  • Page 64 Remove the screws that secure the display hinges to the palm-rest and keyboard assembly. latch display cable M2.5x5 screws (4) routing guide palm rest and keyboard tape assembly Lift the display hinges from the palm rest and keyboard assembly.
  • Page 65 Slide and lift the palm rest and keyboard assembly. palm rest and keyboard display hinges (2) assembly...

  • Page 66: Replacing The Display Assembly

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Slide and place the palm rest and keyboard assembly on the display assembly.

  • Page 67: Removing The System Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board.
  • Page 68 Lift the connector latches and disconnect the hard-drive cable and the I/O-board cable from the system board. latch power-button board cable latch optical drive connector- board cable latch latch status-light board cable I/O-board cable hard-drive cable 10 latch Lift the connector latches and disconnect the keyboard-backlight cable and touchpad cable from the system board.
  • Page 69 Disconnect the coin-cell battery cable and speaker cable from the system board. keyboard backlight cable latch latch touchpad cable system board latch keyboard cable speaker cable coin-cell battery cable Remove the screws that secure the system board to the palm rest and keyboard assembly.
  • Page 70 Turn the system board over. M2x3 screws (3) system board palm rest and keyboard assembly Lift the latch and disconnect the power-button cable from the system board.
  • Page 71 10 Disconnect the power-adapter port cable from the system board. system board latch power-button cable power-adapter port cable...

  • Page 72: Replacing The System Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board. You must enter the Service Tag in the BIOS setup program after you replace the system board.

  • Page 73: Post-Requisites

    Post-requisites Replace the display assembly. Replace the heat-sink assembly. Replace the memory modules. Replace the wireless card. Replace the battery. Replace the base cover. Replace the optical drive.

  • Page 74: Removing The Power-Button Board

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the optical drive. Remove the base cover.
  • Page 75 Lift the power-button board off the palm rest and keyboard assembly. latch power-button board cable M2x3 screw tape power-button board palm rest and keyboard assembly...

  • Page 76: Replacing The Power-Button Board

    After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Place the power-button board on the palm rest and keyboard assembly and align the screw hole on the power-button board with the screw hole on the palm rest and keyboard assembly.

  • Page 77: Removing The Power-Adapter Port

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the optical drive. Remove the base cover.
  • Page 78 Lift the power-adapter port, along with its cable, off the palm rest and keyboard assembly. routing guide power-adapter port cable M2x3 screw power-adapter port palm rest and keyboard assembly...

  • Page 79: Replacing The Power-Adapter Port

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Slide the power-adapter port into the slot on the palm rest and keyboard assembly.

  • Page 80: Removing The Palm Rest And Keyboard Assembly

    Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites Remove the optical drive. Remove the base cover.
  • Page 81 palm rest and keyboard assembly...

  • Page 82: Replacing The Palm Rest And Keyboard Assembly

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Place the palm rest and keyboard assembly on a flat surface. Post-requisites...

  • Page 83: Removing The Display Bezel

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites NOTE: These instructions are only applicable for laptop with non- touchscreen display.
  • Page 84 Remove the display bezel off the display back-cover. display bezel display back-cover plastic scribe...

  • Page 85: Replacing The Display Bezel

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure NOTE: These instructions are only applicable for laptops with non- touchscreen display.

  • Page 86: Removing The Display Panel

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites NOTE: These instructions are applicable only for laptops with a non- touch screen display.
  • Page 87 Gently lift the display panel and turn it over. display back-cover display panel M2x3 screws (4) Gently peel the tape, then lift the latch and disconnect the display cable from the display-cable connector.
  • Page 88 Lift the display panel off the display back-cover. tape display cable latch display back-cover display panel...

  • Page 89: Replacing The Display Panel

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure NOTE: These instructions are only applicable for laptop with non- touchscreen display.

  • Page 90: Removing The Display Hinges

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites NOTE: These instructions are applicable only for laptops with a non- touchscreen display.
  • Page 91 Lift the display hinges off the display panel. M2x3 screws (2) display hinges (2) M2.5x4 screws (8) display panel...

  • Page 92: Replacing The Display Hinges

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure NOTE: These instructions are only applicable for laptop with non- touchscreen display.

  • Page 93: Removing The Camera

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites NOTE: These instructions are applicable only for laptops with a non- touchscreen display.
  • Page 94 Using a plastic scribe, gently pry the camera off the display back-cover. camera cable camera plastic scribe display back-cover...

  • Page 95: Replacing The Camera

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure NOTE: These instructions are only applicable for laptop with non- touchscreen display.

  • Page 96: Removing The Display Cable

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites NOTE: This chapter is applicable only for laptops with a non- touchscreen display.
  • Page 97 Lift the display hinges off the display panel. M2x3 screw display hinge M2.5x4 screws (4) display back-cover Disconnect the camera cable from the camera module. Peel off the camera cable from the display back-cover.
  • Page 98 Note the display cable routing and remove the display cable from the routing guides on the display back-cover. camera camera cable routing guides display back-cover...

  • Page 99: Replacing The Display Cable

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Route the display cable through the routing guides on the display back- cover.

  • Page 100: Removing The Display Back-Cover And Antenna Assembly

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Prerequisites NOTE: These instruction are applicable only for laptops with a non- touchscreen display.
  • Page 101 display back-cover and antenna assembly...

  • Page 102: Replacing The Display Back-Cover And Antenna Assembly

    After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance. Procedure Place the display back-cover and antenna assembly on a flat surface. Post-requisites...

  • Page 103: Flashing The Bios

    You may need to flash (update) the BIOS when an update is available or when you replace the system board. To flash the BIOS: Turn on your computer. Go to www.dell.com/support. Click Product support, enter the Service Tag of your computer, and then click Submit.

  • Page 104: System Diagnostic Lights

    System diagnostic lights Power and battery-status light/ hard-drive activity light Indicates the battery-charge status or the hard-drive activity. NOTE: Press Fn+H to toggle this light between power and battery-status light and hard-drive activity light. Hard-drive activity light Turns on when the computer reads from or writes to the hard drive. Power and battery-status light Indicates the power and battery-charge status.
  • Page 105 Light Pattern Problem description Suggested solution problem persists, replace the memory module. Memory or RAM failure Replace the memory module. Invalid memory installed Replace the memory module. System board or chipset Replace the system board. error LCD failure Replace the LCD. CMOS battery failure Replace the CMOS battery.

  • Page 106: Getting Help And Contacting Dell

    Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Information about Dell products and www.dell.com services Windows 8.1 and Windows 10 Dell Help & Support app Windows 10 Get started app Windows 8.1...

  • Page 107: Contacting Dell

    Contacting Dell To contact Dell for sales, technical support, or customer service issues, see www.dell.com/contactdell. NOTE: Availability varies by country and product, and some services may not be available in your country. NOTE: If you do not have an active internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog.

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