Do you have a question about the GW711 and is the answer not in the manual?
Questions and answers
Kevin
January 28, 2025
Yes it will not drain water and spin
1 comments:
Mr. Anderson
February 10, 2025
The Fisher & Paykel GW711 may not be draining water and spinning due to the following reasons:
1. Suds Build-up: If too much detergent was used, suds may have formed, preventing proper drainage. Wait for about 20 minutes for the suds to dissolve and then perform a deep rinse.
2. Out of Balance Load: If the wash load is unbalanced, the machine may stop spinning. Ensure the machine is stationary, manually redistribute the load, and check that the machine is level.
3. Unfamiliar Light Pattern: If an unfamiliar pattern of lights is displayed, turn the machine off at the wall, wait 60 seconds, then turn it back on. Also, check that the machine is level and remove the load before retrying.
If the issue persists, further troubleshooting or service from an authorized Fisher & Paykel service center may be required.
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PRODUCT (For you to record). INFORMATION It is important to keep this manual in a safe place. Date of Purchase: ________________________________ Purchaser: ______________________________________ Dealer/Retailer: __________________________________ Branch/Location: __________________________ Country: __________________________________ Model Number: __________________________________ Serial Number: __________________________________ N.B. To find information on model numbers and serial numbers, look on the back of the machine in the top right hand corner.
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INTELLIGENCE WORKING FOR YOU INTELLIGENCE Over 65 years of laundry experience has led to the development of the world’s most advanced wash WORKING FOR YOU systems, The Smart Drive. Unlike conventional machines, Smart Drive autowashers use intelligence to adapt the wash action and water levels to save on water and electricity use;...
CONTENTS 1. GETTING STARTED • Detergent • Fabric Softener • Before you do your first wash • Scrud • Model Variations • Using Your Smart Drive 6. MACHINE INFORMATION 2. LIDLOCK • Specifications • Caring for Your Smart Drive • Products That Might Damage Your Smart Drive 3.
BEFORE YOU DO YOUR FIRST WASH Thank you for buying a Fisher & Paykel Smart Drive BEFORE YOU DO washing machine. We are very proud of this washer YOUR FIRST WASH and trust it will serve you well for many years. You owe it to yourself and your Smart Drive to have it installed correctly by an authorised service agent.
USING YOUR SMART DRIVE POWER AND WATER Turn on the power and water supplies. LOADING • Remove fabric softener dispenser. • Place the load evenly around the agitator. (Refer to Sorting and Loading pages 21). DETERGENT • Use the mark on the agitator, nearest to the top of the clothes, as a guide to the correct amount of detergent to use.
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USING YOUR SMART DRIVE Press POWER to turn the machine on. POWER BUTTON SELECT WASH CYCLE Models Select the cycle you want by pressing the Cycle Button located below the Regular option. Scroll through the cycles until the one you want is lit.
LIDLOCK LIDLOCK Your Smart Drive has a lidlock, which locks when your machine is spinning. This ensures the lid cannot be opened during hazardous parts of the cycle, providing If the lid is left open, added safety for you and your family. the machine will be The lidlock light (above the START/PAUSE button) unable to lock and the...
THE WASH CYCLES & OPTIONS DEFAULT SETTINGS REGULAR HEAVY DELICATE PERMANENT WOOL DUTY PRESS Wash Time 12 min 15 min 6 min 9 min 6 min Wash Action Regular Heavy Duty Delicate Regular Delicate Wash Temp Warm-cold Warm Warm-cold Warm-cold Warm-cold Rinse Spray rinse...
SELECTING THE WASH OPTIONS & ADVANCING THE CYCLE TO SELECT THE WASH 1. Select the wash cycle, temperature, water level and spin speed (Refer to Page 6). OPTIONS 2. Press the OPTIONS button if you want to choose Timer Saver, Soak or Water Saver. models only 3.
WATER LEVELS MANUAL WATER LEVEL The agitator has 5 levels marked on its stem that can be used to help you select the correct water level. SELECTION Select the correct water level by using the mark nearest to the top of the load. •...
WASH OPTIONS Use the Spin Hold option to: SPIN HOLD • Remove drip dry garments from a mixed load before the wash goes into spin. • Minimise the clothes creasing when they are left to sit in the bottom of the bowl at the end of the cycle.
WASH OPTIONS SOAK Use the Soak option to soak clothes at the end of the wash phase or when you wish to re-use the wash water. models only When you select Soak your Smart Drive will soak for a period of 2 hours before completing rinse and spin. During soak your Smart Drive will agitate for a few seconds every minute.
WASH OPTIONS WASHING BULKY ITEMS Forcing large items into the machine may result in them being damaged during washing. Make sure there is enough room in the machine for items to move when being washed. Some items float up during the wash, (eg duvets/doonas and pillows).
FAVOURITE CYCLE Our Favourite cycle lets you design the wash cycle. FAVOURITE CYCLE It can be any wash cycle with any of its wash options and it can start from any point in the cycle. For models only instance, it may be a cycle to wash your gym gear or it may be a rinse and spin to finish washing the nappies.
CUSTOMISING THE WASH CYCLES You can program your Smart Drive to remember the TO CUSTOMISE A CYCLE wash options you prefer for each wash cycle. For instance, you may want to set the Regular cycle to models only a cold wash or set Heavy Duty to include a soak. 1.
CHANGING PRE-SET OPTIONS After using your Smart Drive you may want to fine OPTION ADJUSTMENT tune some of the options to suit your wash needs. MODE There are a number of preset options, which can be altered. In the EXCELLENCE Model the following pre-set options can be changed: •...
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CHANGING PRE-SET OPTIONS 1. Press START/PAUSE and hold down. Press POWER. 2. The diagram below shows how the lights relate to the options you can change. It also shows what lights will be on when you first enter the Option Adjustment Mode. Use this diagram to help you adjust the options on the model.
CHANGING PRE-SET OPTIONS WASH TEMPERATURES On the PRIDE models the warm temperature can be adjusted if you think it is too hot or too cold. (Note: On these models the hot temperature will be the same as the hot water supply temperature). On the EXCELLENCE models all wash temperatures can be individually adjusted.
CHANGING PRE-SET OPTIONS If your cold water temperature is very low you will not CONTROLLED COLD get a very effective wash. The controlled cold option solves this problem by adding a small amount of hot models only water to raise the temperature of the wash. We have called this ‘Controlled Cold’.
BEFORE YOU WASH SORTING To get the best wash results it pays to sort your clothes before washing. • CARE LABELS Machine The care label will tell you about the fabric of the Washable Warm garment and how it should be washed. 40 C max •...
DETERGENT PERSIL/OMO CONCENTRATE CHOOSING THE RIGHT DETERGENT Model 5.5kg 6.5kg 7.5kg We recommend using domestic water level Number of scoops detergents, [powder, liquid or high 1 rounded ⁄ ⁄ tablets]. med high 1 scant 1 heaped ⁄ Soap flakes or granulated soap medium ⁄...
FABRIC SOFTENER HOW THE FABRIC The fabric softener goes into the dispenser on the top of the agitator. During the rinse the machine spins to SOFTENER IS DISPENSED release the fabric softener, delivering it down the agitator stem as the machine fills for the final deep rinse. Note: The Water Saver option is not designed to be used with fabric softener.
MACHINE INFORMATION WHEN YOU HAVE • Turn off the taps to prevent the chance of flooding should a hose burst. FINISHED • Turn off the power at the wall. If you always use cold water, we recommend that a COLD WATER warm or hot wash be used at regular intervals, eg WASHING every 5th wash should be at least a warm one.
MACHINE INFORMATION PRODUCTS THAT • Concentrated bleaches, nappy sanitisers and hydrocarbon solvents (eg petrol and paint MIGHT DAMAGE YOUR thinners) can cause damage to the paintwork and SMART DRIVE components of your autowasher. (Be careful when washing garments stained with solvents as they are flammable.
Model Litres per Water Saver Spray & 1 Deep 2 Deep Fill (Excellence Deep Rinse Rinse Rinses Models) GW711 90 l 150 l 175 l 165 l 215 l GW611 75 l 130 l 150 l 140 l 190 l...
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SAVING WATER MANUAL SUDS SAVE If you have a large tub near your washing machine and a separate drain outlet you can set up another WITH SYPHON BACK method of reusing the water. (The tub should hold a minimum of 100 litres or have an overflow).
WASH PROBLEMS PROBLEMS POSSIBLE CAUSES and SOLUTIONS Creasing • Overloading the washer or dryer. • Choose a Permanent Press or Delicate cycle as these cycles have been designed to minimise creasing. • Try selecting a slower spin speed. • Do not leave wet clothes to sit in the washer or laundry basket. Poor Soil •...
OPERATING PROBLEMS SYMPTOMS POSSIBLE SOLUTIONS Pressing POWER does not 1. Is the power switched on at the wall? turn the machine on. 2. Switch the power off at the wall and wait 60 seconds before turning the power on again. 3.
IF YOUR SMART DRIVE BEEPS FOR HELP Your Smart Drive is capable of diagnosing its own troubles. If your Smart Drive gives a musical series of beeps every 5 seconds it is telling you that it has a problem which YOU can solve using the checklist below.
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IF YOUR SMART DRIVES BEEPS FOR HELP LIDLOCK light is flashing. 1. Make sure the lid is closed. 2. Press START/PAUSE (refer to page 7). 3. If the symptom persists call your Fisher & Paykel Dealer or Authorised Service Centre. First RINSE or SPIN light is 1.
BEFORE YOU CALL FOR SERVICE OR ASSISTANCE… Check the things you can do yourself. Refer to your Use & Care book and check: • your appliance is correctly installed • you are familiar with its normal operation • you have read the problem solving page at the back of the book If after checking these points you still need assistance please refer to the following.
MANUFACTURERS WARRANTY FISHER & PAYKEL UNDERTAKES TO. Repair or, at its option, replace without cost to the owner either for material or labour any part of the Product, the serial number of which appears below, which is found to be defective within TWO YEARS of the date of purchase.
INSTALLATION INLET HOSES 1. Connect the straight ends of the white inlet hoses to the taps. There are washers fitted in both ends. 2. Connect the elbow ends of the white inlet hoses to the machine inlet valves. Inlet valves are marked on the back of the machine TAP END H=Hot...
INSTALLATION ENVIRONMENT • For best operating conditions your hot water should WATER SUPPLY be approximately 65ºC. Your cold water should not exceed 35ºC or your hot water exceed 75ºC. HOT ‘N’ SAFE VALVES Temperatures above these may cause the machine AVAILABLE ARE: to fault or cause damage to the machine.
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WHEN YOU BUY A NEW FISHER & PAYKEL PRODUCT you automatically receive a 24 month warranty covering parts and labour within Australia and New Zealand. Your Fisher & Paykel retailer is able to provide information on your appliance. If we can be of any further help, please contact us.
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UNPACKING/INSTALLATION UNPACKING To ensure the best performance from your new Smart Drive please follow the instructions below. REMOVING THE PACKAGING Please ensure that the bottom packer 1. Remove the outer packaging. has been removed 2. Tilt the machine backwards and walk it off the before operating bottom packer one foot at a time.
Need help?
Do you have a question about the GW711 and is the answer not in the manual?
Questions and answers
Yes it will not drain water and spin
The Fisher & Paykel GW711 may not be draining water and spinning due to the following reasons:
1. Suds Build-up: If too much detergent was used, suds may have formed, preventing proper drainage. Wait for about 20 minutes for the suds to dissolve and then perform a deep rinse.
2. Out of Balance Load: If the wash load is unbalanced, the machine may stop spinning. Ensure the machine is stationary, manually redistribute the load, and check that the machine is level.
3. Unfamiliar Light Pattern: If an unfamiliar pattern of lights is displayed, turn the machine off at the wall, wait 60 seconds, then turn it back on. Also, check that the machine is level and remove the load before retrying.
If the issue persists, further troubleshooting or service from an authorized Fisher & Paykel service center may be required.
This answer is automatically generated