Do you have a question about the Active and is the answer not in the manual?
Questions and answers
Dan Hornibrook
February 11, 2025
The empi device flashes blue about every 5 seconds and does not stimulate the pads at all. This is after 12 hours of charging. Is the battery no longer useful? Can you replace the battery or do i require a new empi?
1 comments:
Mr. Anderson
February 12, 2025
The battery in the Empi Active device is non-removable. If the device flashes blue and does not stimulate the pads after charging, you should first ensure the battery is fully charged. If the issue persists, the battery may have lost its capacity to hold a charge, and you may need to replace the entire device.
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In the next several days, an Empi Patient Care Specialist will attempt to contact you to: 1) Assess your overall satisfaction with the Empi device;...
Chronic pain, on the other hand, is a long-lasting, persistent pain that ceases to serve as a warn- ing device and becomes a problem. The Empi Active device was developed to help relieve some types of both acute and chronic pain.
Please follow directions provided by your clinician. Can I wear my Empi Active to bed? No. Do not wear your Empi Active while sleeping. There is a danger that the electrode or specialized wrap may become disconnected from the device.
Uncomfortable stimulation: If the stimulation levels are uncomfortable or become uncomfortable, reduce the intensity to a comfortable level. Contact your healthcare professional if this does not resolve the problem or if the problem persists. EMPI Active User Guide...
Under some circumstances there can be risk of burns under the electrode site during the defibrillation. Safety: The safety and efficacy of the Empi Active system depend on the proper use and handling of the device and accessories. If used improperly, the Empi Active system has a potentially hazardous electrical output.
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Use only the electrode placements and stimulation settings prescribed by your practitioner. NOTE: An electrode active area of no less than 1.2 in (7.9 cm ) is recommended for the Empi Active.
Battery charger: Only the Empi battery charger should be used to charge the battery in the device. Radio frequency generation: This equipment generates, uses, and can radiate radio frequency energy and if not installed and used in accordance with the instructions, may cause harmful interference to other devices in the vicinity.
Empi at 800.328.2536: Figure 1: Included: 1. Empi Active Device ® ™ 2. Package containing electrodes and/or specialized wrap 3. Battery charger 4. Carrying bag 5. This user guide: Managing Your Pain with Empi Active EMPI Active User Guide...
Wrap “Detailed Instructions,” beginning on page 11. Start a Therapy Session Important: Be sure your Empi Active device is turned off (in this condition, the light is off for more than 5 seconds) before connecting it to an electrode or Figure 3: specialized wrap.
This is the “goodbye” signal. Your Empi Active device is now turned off. Carefully remove the electrode or specialized wrap from your skin. (Leave the device attached to the specialized wrap unless you need to recharge the device.)
Detailed Instructions Introduction This section gives you complete details on how to use your Empi Active device. Before operating the device, read the previous sections of this user guide that describe the device and its features, including the “Prescribing Information”...
Charge the Battery The rechargeable battery in your Empi Active device cannot be removed. A fully charged battery will provide about 12 hours of therapy when the device is set at full intensity. You should charge the battery as needed to maintain your therapy schedule.
Note: If the unit is left on at zero intensity for five minutes, it will turn off. Change the Intensity: the Automatic Lock Feature When your Empi Active has been on for 20 seconds and no buttons have been pressed, the unit automatically becomes “locked” at the set intensity. This protects you from accidentally changing the setting.
Device Storage If you will not be using your Empi Active device for two weeks or more, place it in its carrying bag and store it in a dry location. The non-removable battery in your Empi Active device will slowly lose its charge in storage.
Detailed Instructions continued Troubleshooting If you cannot solve your problem using this troubleshooting section, call Empi Customer Service at 800.862.2343. Problem Possible Cause Solution Device is on, but no Device not properly connected to Confirm connection between device stimulation is experienced...
Technical Specifications Simple Modulated Pulse (SMP) Waveform As shown in Figure 9, the output of the Empi Active device is a patented asymmetrical Simple Modulated Pulse (SMP) waveform designed to maximize pain relief. SMP delivers a group of pulses as a repeating 12-second cycle. Within each cycle, the rate and duration of the pulses vary.
Modulation Characteristics As illustrated in Figures 10 and 11, the output of Empi Active is a balanced asymmetrical biphasic waveform that has nominally constant voltage in the positive phase and nominally constant current in the negative phase over the AAMI load range of 200 to 1k ohms with a 20% tolerance.
Specifications – Guidance and Manufacturer’s Declaration The Empi Active is intended for use in the electromagnetic environment specified below. The customer or user of the Empi Active should assure that it is used in such an environment. Electromagnetic Emissions...
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If the measured field strength in the location in which the Empi Active device is used exceeds the applicable RF compliance level above, the Empi Active device should be observed to verify normal operation. If abnormal performance is observed, additional measures may be necessary, such as reorienting or relocating the Empi Active device.
Distances between Portable and Mobile RF Communications Equipment and the Empi Active Device The Empi Active device is intended for use in an electromagnetic environment in which radiated RF disturbances are controlled. The customer or the user of the Empi Active device can help prevent electromagnetic interference by maintaining...
Warranty 1. Warning While, in the opinion of Empi Inc. (hereinafter “ Empi” ), the use of the Empi Active Transcutaneous Electrical Nerve Device (TENS) (hereinafter “the Product”) has met with some success in the treatment of pain, Empi makes no warranties to the pur- chaser as to the effectiveness of the product.
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“as is”, and the entire risk as to the quality and performance of the product is with Purchaser. The warranty provided in paragraph 2A is intended solely for the benefit of the initial Purchaser and Empi disclaims all other warranties, express or implied including, but not limited to, any implied warranties of merchantability and fitness for a particular purpose;...
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Quick Start Instructions Important: Be sure your Empi Active device is turned off (in this condition, the light is off for more than 5 seconds) before connecting it to an electrode or specialized wrap. Wash and dry the skin area where you will apply the electrode or specialized wrap.
Need help?
Do you have a question about the Active and is the answer not in the manual?
Questions and answers
The empi device flashes blue about every 5 seconds and does not stimulate the pads at all. This is after 12 hours of charging. Is the battery no longer useful? Can you replace the battery or do i require a new empi?
The battery in the Empi Active device is non-removable. If the device flashes blue and does not stimulate the pads after charging, you should first ensure the battery is fully charged. If the issue persists, the battery may have lost its capacity to hold a charge, and you may need to replace the entire device.
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