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Troubleshooting (continued)
nOTe: Do not return this product to the store. For questions on operation, assembly, or parts, please contact us at www.homedepot.com
or 1-877-527-0313.
FREQUENTlY ASKED QUESTIONS
Q:
Why is my water dispenser leaking?
A:
If you are experiencing a leak with your water dispenser, please do the following to see if the water bottle or the dispenser is leaking.
□ Unplug the unit, and remove the bottle.
□ Remove the bottle support collar and check the water level inside the reservoir. It should be roughly three-quarters full. The water level
should be approximately 3/4 in. to 1 in. (1.9 cm to 2.5 cm) below the vent tube.
□ Allow the water to sit for approximately 2 hours and closely monitor the reservoir water level. If you see any change/decrease,
immediately drain all remaining water from the unit, (see "Draining the Reservoirs") and contact customer service at
1-877-527-0313. If the water level does not change, it is the water bottle that is leaking due to a small crack or pinhole, and needs
to be replaced.
Q:
Why do I get a plastic taste from my dispenser?
A:
As with most new appliances such as coffee makers and kettles, there is often a plastic taste upon initial start-up of the unit. To
remove this taste, simply follow the cleaning instructions outlined in "Cleaning the Inside of the Dispenser."
Q:
What is the spike that goes into the bottle?
A:
Glacier Bay water dispensers feature a "piercing valve" as part of the bottle support collar, providing added convenience for water
bottle installation. Depending on the water bottle supplier, some water bottles incorporate a self-piercing membrane in the bottle cap
for this specific purpose (ask your water bottle supplier if your water bottle incorporates this feature). If your water bottle does not
incorporate this feature, the entire bottle cap must be removed to eliminate possible damage to the piercing valve.
13
Please contact 1-877-527-0313 for further assistance.
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Questions and answers
How do you deep clean the water lines?
To deep clean the water lines for the Glacier Bay model VWD2266W-1, follow these steps:
1. Unplug the dispenser to ensure safety.
2. Drain the reservoirs by removing the water bottle, pressing both dispensing buttons until no more water comes out, and placing a bucket under the drain valve at the back.
3. Clean the interior using a water dispenser cleaning solution or a mild soap and water mixture. For tough mineral deposits, soak with vinegar until the deposits loosen, then wash, rinse, and dry thoroughly.
4. Flush the system by filling the reservoir with clean water, allowing it to sit for approximately 2 hours, then draining it completely.
5. Check for leaks by monitoring the water level in the reservoir. If it decreases, drain all remaining water and contact customer service.
6. Reassemble and reinstall the water bottle once cleaning is complete.
This process ensures the water lines remain clean and free from buildup.
This answer is automatically generated